Gaylord Palms - Kissimmee 28.3434, -81.5227

This hotel is a very nice, clean place to stay. We stayed there for Christmas with two small children and it was great. Plenty of lights and things to look at. Christmas shows often during the day in the atrium. The hotel staff was wonderful. We only booked one night and decided to add another. Were going to have to change rooms (not fun with two toddlers) but a manager worked with my husband very nicely and worked it out so we could keep the same room. My daughter ended up with a diaper rash Christmas Eve and hotel searched until they came up with a Johnson & Johnson travel pack with Desitin in it for me. They gave me a whole pack both days of our stay!! I was impressed! If going at Christmas time we would definitely recommend the ICE Exhibit. Definitely take warm clothes!!! We enjoyed it. The only negative was the fees. Resort fee is high and you also have to pay $12 a day for parking so......It can add a lot to your daily rate. Dining wise we ate at Sunset Steves (seafood) and it was VERY expensive for not a lot of food. Have really enjoyed the buffet restraunt in the past but had no reservations available for the holidays. Overall a great hotel with great service.

Bed cover was dirty....had to ask for a clean set....pillows are smaller and flatter than normal...I slept terrible......the tub could have used some CLOROX.....guest parking is at the back of the hotel, a very long walk.... service fee is totally a ripe off......I paid mega bucks a day for shuttle service to the parks that I never used since I had my own car and had to pay mega bucks a day in parking to begin with, bottle water that I never saw in my room, and internet service that I never asked for. The nearest shopping center is about 3 miles away. I will stay somewhere else next time. It wasn't worth the mega bucks I paid to stay there.

hotel is awsome, but parking sucks! i had to park behind the loading dock 2 of the 3 nights. internet on the desk top in the rooms was slow, had to use my iphone. all else was top notch.

The hotel was beautiful, especially with Full Christmas decor during our pre thanksgiving stay. I highly recommend the extra money for the atrium view. An a must , is dinner at the buffet! The food was seasoned to perfection, and one of the best buffets I've ever experienced. If I'm forced to include a needs improvement, I would say The bedding(i.e blanket should be a better quality, to match the plushness of the whole experience. Also, Restaraunt Sunset SAMs had neat decor, but was overpriced. However overall we thoroughly enjoyed our stay, it felt like a resort vs. Just a hotel stay. We would definitely stay again!

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Frequent guest to the Gaylord, and it gets better all the time. Staff is always friendly and quick to meet your needs. Everytime my girlfriend and I visit we discover something new.

Totally satsifiied!! We loved the Gaylord palms. Everything was clean and service was great. Highly recommend. We will diffently go back.

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Fabulous hotel on Disney's doorstep. Shuttle was on time and comfortable. Staff was extremely friendly. Only negative is a $12 parking fee and & $12 resort fee.

All was nice but be prepared to pay $12/day to park and $15/day for a "resort fee".

we loved the hotel's unexpected layout with glass top, architecture and decoration. The restaurants and stores are also amazing. You can spend time exploring hotels features in this resort heaven. Rooms are also very comfortable.

THE ONLY THING I DIDN'T LIKE WAS THE RESORT FEE.

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The Hotel was wonderful.

Wasn't happy spending an additional $16.95 per day.

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The room was spacious. The hotel is well maintained. The adult pool and spas were wonderfull. The service was very good and we all had a great getaway!!

This hotel is quite beautiful. There are three sections of the hotel that feature cities from florida and they have beautiful exhibits for each city throughout the hotel. Lots of shops, coffee bar, ice cream shop, restaurants to choose from on site. Downtown disney/lake buena vista within minutes. Very pricey-but every hotel that is of higher quality charges fees for parking/valet, and fees for certain amenities. Room was nice but bed was hard but I prefer a softer mattress. Ambiance was relaxing and there was a wonderful adult only pool and spa. Staff pleasant and professional. Worth a try!

This is the 3rd Gaylord property we have stayed at and they are all exceptional. We have come for conventions, but would definitely come back to stay for vacation! Very clean and well kept, lots of amenities right at the resort and having it all enclosed with air conditioning is wonderful, especially in FL in the summer! Great for families or adults.

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Phenomenal resort. Minutes from the attractions. Fun for the entire family. Breathtaking atrium- a true jewel

The kids loved this hotel, esp. the atrium and the pool area. They even have alligator feedings (check schedule). I requested a crib and it even included a complimentary baby care kit w/baby wash, lotion, etc. We only stayed here one night. I can't imagine paying the high parking fee daily if we stayed longer. Although we didn't eat at the restaurants, they looked lovely.

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The Hotel is outstanding overall. The service was excellent. I was very happy!!

Excellent accomodations,excellent staff,beautiful atrium, superb restaurant Villa de Flora, access to Orlando's restaurants, malls, etc. excellent

After requesting a late check out, (12:00), we went out to breakfast and a housekeeper let herself into my room, packed my belongings and put them onto her cart and apparently decided she needed to have a bowel movement in the bathroom so that when I returned from breakfast at 10:10 am the room smelled horrible of feces. She most certainly left the door open while she used the toilet for the entire room to smell so bad. It should have been clear that someone was returning to that room. There was a toothbrush and tube of toothpaste laying on the counter in the bathroom and clothing laying out on the bed. To add insult to injury, I was told at checkout that my bill would be "taken care of", but only the resort fees and parking were refunded. Sorry but that doesn't even come close to rectifying the situation. I have stayed at this hotel on a number of occasion previously for business and pleasure and the quality that initially existed seems to have taken a deep dive. The atrium is still beautiful and the outside of the hotel impressive, but the rooms are not even close to being worth the price and the quality of staff and service are approaching desperation.

The grounds of the hotel are fantastic and the layout is unique. The rooms are very nice. Just double check that your door keys work without any problems or it may take security, maintenance and some other gentlemen over an hour to get your room door open for you.

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Very nice, beautiful atrium, restaurants and service were excellent.

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Great hotel, highly recommend

This is one of the finest hotels that I have ever visited. Great rooms, friendly staff, great restaurants with a wide variety of food choices. Pool area is fabulous. Will stay here again.

Outstanding Hotel you do not have to go out the hotel for food or other stuff it's all in there.

You can't find a better hotel in the Kissimmee area for a better price. There's tons to do (without even leaving the premises). The views and attention to detail are second to none.

great hotel very impressive inside like a vegas hotel

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We had a great time. The pools were heated and the putt-putt golf was very fun. Overall it was a very good experience.

The hotel met our expectations.

Great hotel but massive. I prefer smaller, quainter hotels. Fees are rather high.

IT WAS STAYING IN A CASTLE. WE HAD ALL THE AMENITIES THAT ANYONE WOULD NEED WHEN STAYING AWAY FROM THEIR HOME.

Just stayed at the Gaylord during break (6-10) with my 8 year old daughter and this resort is amazing> I say resort because the vast size of this place is hard to describe. Service was perfect, room was awesome (ask for upgrade to Atruim room b/c they easily gave me one even though they were busy), pool area was just right for kids, good food/snack/shopping choices. The atrium is spectacular....I would say the only drawback: hold onto your wallet b/c its super expensive. Quick lunch poolside was 35$ easily for two of us (burgers and fries). Beers are 7$ poolside, martini's are 13.50 with tax....ouch. Worth every penny...can't wait to go there again during off season.

Everything was excellent from the pool to the restaurants.The Villa Flora restaurant was an outstanding buffet (Spanish the night we went). We plan to return again in the future. Our expectations were exceeded at this hotel.

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Not a very romantic type hotel. Would be great for kids though.

This hotel seems older than others in the Orlando/Kississimee area; however, the front desk upgraded me to an executive suite at no addtional charge.

The first room we had was right outside an outdoor resturant and they had live music at night, which made it very loud in our room. We asked to be moved, and moved to the other side of the hotel to a much quieter room - it was great. They also gave us a credit on our bill due to the noice level.

The room smelled horribly dirty, I also did not get the room I paid for on line and they told me that the selection for a King size was merely a request. They advised that they are not required to provide that size room.. I told them the double bed room they put me in smelled disgusting and that I reserved a king becasue that is what I wanted. They changed my room to a king and it was cleaner but still smelled like dirty carpet. I would not stay here again.. not worth the price

Hotel was great. Everything you need is located in the hotel. If you want other restuarants there are many near by. Very nice hotel would stay there again.

The hotel was wonderful for one thing: location. (However, this was because I was attending a convention on site.) I had requested a king room but upon arrival was switched to a 2-Queen room, no biggie. The hotel staff was very nice overall. When I got to my room, there was a Trident gum wrapper on the floor in front of the TV . . . something I would've thought would be noticed on a final inspection of the room. The room itself, and the bathroom were well worn. There was a chair/ottoman in one corner but where a small workspace had been, there was nothing. This hotel charges a "resort" fee, even though I was attending a conference and not using many of the "resort" facilities. For the price, plus resort fees, I felt I could have stayed somewhere less expensive, paid the on-site parking fee, and been more comfortable. For the price, and, considering the reputation of this hotel group, it didn't meet my expectations.