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Viceroy Riviera Maya, Riviera Maya

4.5 stars
Playa Xcalacoco Frac 7Playa del CarmenQROO77710Mexico, ‏‎800-491-6126
Best Price GuaranteeIf you find a better price on the same exact stay within 7 days of booking, we’ll match it. See our ‘User Terms’ for details and recent changes.
Outstanding4.8 / 5
Vibe
Awesome vibe
Wellness Area
Great wellness & sports facilities
Food
Delicious food
Cleanliness
Dirty
89See all 89 Hotels.com reviews
From 915 reviewsTripAdvisor Traveller Rating

Viceroy Riviera Maya, Riviera Maya

Hotel Info: ‎866-539-8117‎

from $398
  • Signature Villa
  • Beachfront Villa
  • Royal villa
  • Luxury Villa King
  • Villa, Ocean View
  • Luxury Villa, 2 Queen Beds
  • Oceanview Luxury Villa
  • Two Level Villa, Ocean View
  • Saasil Villa
  • Premium Villa

At a glance

Key facts

Hotel size

  • This hotel has 41 rooms

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is 11 AM
Airport shuttle service is available on request. Contact the property in advance to make arrangements.

Required at check in

  • Credit card or cash deposit required

  • Government-issued photo ID required

  • Minimum guest age is 14
  • Minimum check-in age is 16

Travelling with others

Children

  • Children (13 years old and younger) not allowed

  • No cribs (infant beds)

Pets

  • Pets allowed *

Internet

  • Free WiFi in public areas

  • Free WiFi and wired Internet access in rooms

Transportation

Transfers

  • Airport shuttle (available on request) *

Parking

  • Valet parking *

Offsite

  • Area shuttle *

Other information

  • Caters to adults only
  • All-inclusive rates available

Also known as

  • Riviera Maya Viceroy
  • Tides Riviera Maya Resort
  • Viceroy Riviera Maya Playa Del Carmen, Mexico
  • Viceroy Maya
  • Viceroy Maya Riviera
  • Viceroy Riviera
  • Viceroy Riviera Maya
  • Viceroy Riviera Maya Hotel
  • Viceroy Riviera Maya Hotel Playa del Carmen
  • Viceroy Riviera Maya Playa del Carmen
  • Tides Riviera Maya Hotel

Optional extras

Valet parking costs USD 8 per day

Pets are allowed for an extra charge of USD 50 per pet, per night

Airport shuttle service is offered for an extra charge of USD 240 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

In the hotel

Food and drink
  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • Bar/lounge
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
Things to do
  • Free beach cabanas
  • Beach sun loungers
  • Outdoor pool
  • Health club
  • Full-service spa
  • Spa treatment room(s)
  • Beach umbrellas
  • Spa tub
  • Beach towels
  • Steam room
  • Sauna
Working away
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Library

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Air conditioning
  • Ceiling fan
  • Minibar
  • Espresso maker
  • Bathrobes
  • Slippers
Sleep well
  • Hypo-allergenic bedding available
  • Turndown service
  • Premium bedding
Things to enjoy
  • Private plunge pool
  • In-room massage available
  • Separate sitting area
  • Furnished patio
Freshen up
  • Private bathroom
  • Designer toiletries
  • Hair dryer
Be entertained
  • 42-inch flat-screen TV
  • Satellite TV channels
  • DVD player
Stay connected
  • Free newspaper
  • Free WiFi
  • Free local calls
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

All inclusive

All-inclusive room rates at Viceroy Riviera Maya are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Spa

Wayak has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, facials, and body wraps. The spa is equipped with a sauna and a spa tub.

Dining

La Marea - This beachfront restaurant serves dinner only. Open select days.

Coral Grill and Bar - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).

Viceroy Riviera Maya, Riviera Maya’s small print

Also known as

  • Riviera Maya Viceroy
  • Tides Riviera Maya Resort
  • Viceroy Riviera Maya Playa Del Carmen, Mexico
  • Viceroy Maya
  • Viceroy Maya Riviera
  • Viceroy Riviera
  • Viceroy Riviera Maya
  • Viceroy Riviera Maya Hotel
  • Viceroy Riviera Maya Hotel Playa del Carmen
  • Viceroy Riviera Maya Playa del Carmen
  • Tides Riviera Maya Hotel

Optional extras

Valet parking costs USD 8 per day

Pets are allowed for an extra charge of USD 50 per pet, per night

Airport shuttle service is offered for an extra charge of USD 240 per vehicle (roundtrip)

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

Recent reviews

Outstanding 4.8 /5 from 89 reviews

Viceroy Riviera Maya, Riviera Maya
Outstanding5.0 / 5
relaxation at it's finest
Amazing long weekend at Viceroy! This hotel is beautiful, secluded quiet, relaxing and well run. We have been to many hotels along Riviera Maya and for us, this one takes the cake. It was completely booked except for 1 villa, but felt almost empty the entire trip. We wanted a weekend of relaxation away from crowds, lines and chaos... Viceroy Riviera Maya more than delivered. I recommend this as a couples hotel, too quiet for friends or party people.
4 night romance trip
Viceroy Riviera Maya, Riviera Maya
Excellent4.0 / 5
Great hotel I ever stay
The hotel was great overall and we spend really relax time in there. Especially, service staff is really freiendly and well take care of all of guest. It is one of the best hotel I ever stayed. Only one negative point was that next hotel is playing disco music in the night and it was noisy ....
Family trip
Viceroy Riviera Maya, Riviera Maya
Outstanding5.0 / 5
When can we go back?
Fabulous ~ the service over the top. Every employee was a delight! Spa was first class. Food very good - ambiance amazing. Probably not the hotel for everyone but those who appreciate boutique style & an out of the box experience it was simply perfect. Only caveat is that all meals, beverages, massages etc have a 16% hotel tax & 15% service fee added on top but I suspect the service fee is what allows them to employ the best people. Top notch!
Romance trip
Viceroy Riviera Maya, Riviera Maya
Outstanding5.0 / 5
Loved the private spaces: large rooms that open up to private courtyard with covered balcony, hammock, and plunge pool. Also loved the outdoor shower! The service was outstanding and the grounds were incredible!
5 night romance trip
Viceroy Riviera Maya, Riviera Maya
Outstanding5.0 / 5
Great Place
As good or better than the Internet Pictures. Unique place for couple getaway.
5 night romance trip

See all reviews

Viceroy Riviera Maya, Riviera Maya

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