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1 room, 2 adults
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211 Dexter Ave N, Seattle, WA, 98109, United States of America, ‏‎855-239-9227
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4.1 / 5Excellent

Score breakdown (from 506 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.1
  • Neighborhood
    3.8
2.0 / 5Fair
"Should have been better"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
This Hotel should have been a lot better based on price and location. First, the whole neighborhood is under construction. Makes it rather difficult to get around. Second, while the lobby was beautiful, the room had a long way to go. It was tiny. There was a visible set of wall patches in the room, there was no door between the 2 rooms in the "family suite". The toilet ran all the time. Half the time you couldn't flush the toilet, because it just didn't want to work. And if this is a family room, why were there visible wires hanging out from under the T.V.. The mattresses are uncomfortable, and the pillows are WAY too soft. Then, there is the "restaurant" attached to the hotel. Don't waste your time eating there, especially if there are sports on. Not only is the food bland and commonplace, a microwave meal would have been more tasty and satisfying; but the staff is so caught up watching football on a Sunday morning, that you don't really exist unless you go get them. I for one will not be staying at a Holiday Inn again, and I will let everyone I know how I feel too.
Genuine Hotels.com guest review
2 night trip with friends Sep 27, 2014
Nathan Pyle
US
5.0 / 5Outstanding
"Wonderful Downtown Seattle Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was really friendly. The location was within easy walking distance to the Space Needle and other attractions. I really loved the room. It was updated and very convenient. There was a fridge, and microwave. We walked to a nearby Whole Foods for fruit and oatmeal for an easy breakfast for while we were in Seattle. The little kitchenette really saved us from eating out every meal. I would choose this hotel again.
Genuine Expedia guest review
Other trip Oct 1, 2014
Tami
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
We had a great stay here. The beds were super comfy. We got a free crib to use and everything was toddler ready. Our family was staying at holiday inn express directly next door and they had free breakfast, which is the only thing I wish ours had. Great location to space needle!
Genuine Hotels.com guest review
3 night family trip Sep 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Elton John concert"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Was looking for a place close to Seattle Center to walk to Key Area for concert. Was about 1/2 mile or so, not bad at all.
Genuine Expedia guest review
Other trip Sep 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Within walking distance of space needle"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Great!
Genuine Hotels.com guest review
2 night trip Sep 20, 2014
Kopp
US
5.0 / 5Outstanding
"Nice hotel with great staff !!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice clean room. The front desk staff were very helpful in finding locations for us nearby the hotel.
Genuine Expedia guest review
Other trip Sep 10, 2014
Margaret
US
5.0 / 5Outstanding
"Well furnished for a family's stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
All that was needed for a family's stay furnished in a clean room at a convenient location. We were completely satisfied with the quality of our stay at Holiday Inn Seattle. Thank you guys.
Genuine Hotels.com guest review
1 night family trip Aug 30, 2014
Sankar
US
3.0 / 5Good
"Great access to Seattle on Foot"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Walked everywhere form this location to include Pikes Marketplace, Needle, waterfront, ferries, REI, awesome coffee shops and restaurants in the area
Genuine Expedia guest review
Other trip Aug 26, 2014
B and B
US
5.0 / 5Outstanding
"Close to all the attractions"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great!
Genuine Hotels.com guest review
1 night romance trip Aug 17, 2014
A Traveler
US
4.0 / 5Excellent
"Close to sights in the area."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Hard to find check in desk and parking area. Otherwise, very nice.
Genuine Expedia guest review
Other trip Aug 20, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
close to all the attrations
Genuine Hotels.com guest review
4 night trip Aug 7, 2014
A Traveler
US
4.0 / 5Excellent
"Good but..."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Very cheerful staff. Close to town. They need some sort of shared shuttle arrangement from the airport! Would bring in more business. Room clean but dingy and dark. Restaurant was really delicious for breakfast.
Genuine Expedia guest review
Other trip Aug 9, 2014
Cindy
US
3.0 / 5Good
"Fair all around."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
The lobby is very nice, and it is crowded because the free WiFi is only available in the lobby, not the rooms. The rooms are pretty standard, and could use some upgrading. The mattress was very soft. The desk chair, which was apparently plastic covering a cloth cover was worn, with most of the plastic worn out. It looked terrible. The staff were very nice, and the exercise room was well equipped for a small room. Evey space in the parking garage was marked" compact". This leads to people with full size cars, SUVs and Trucks to try to fit into a compact space, thus taking up two spaces. Overall, I expected better for the price.
Genuine Expedia guest review
Other trip Aug 8, 2014
Paul
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Everything about this hotel was terrific EXCEPT the exhaust fan in the bathroom runs continuously (no controls in the room) and is extremely loud. Even with the bathroom door shut all night it was an annoyance.
Genuine Hotels.com guest review
4 night business trip Aug 1, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
They need a Concierge....but overall it was above average...very nice. No complaints.
Genuine Hotels.com guest review
2 night trip Jul 31, 2014
Shirley
US
2.0 / 5Fair
"Basic comfort, limited service"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
This was a dark hotel, butted up to other buildings along sides and back, so you had to keep the curtains drawn for any privacy. The hotel staff made only weak efforts to resovle late night noise from room overhead, which didn't resolve the problem. Although it is a comfortable walk to Seattle center (space needle), the neighborhood is a little seedy and sparce of good restaurants. Definetly not worth high season pricing.
Genuine Hotels.com guest review
3 night trip Jul 25, 2014
Disappointed
US
4.0 / 5Excellent
"Not bad for the price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The road and construction was noisy but the location of the hotel is great. It's a close walk to many attractions. I also like the free WiFi and the room is huge. The hotel in general looks to have been updated fairly recently.
Genuine Expedia guest review
Other trip Jul 30, 2014
Terence
US
4.0 / 5Excellent
"Good Location near Denny Park"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Location was good. Only problem from being a five star was our room room wasn't cleaned the first day. Had to call the desk when we got back, after 5PM and even though they said they would clean it then, we just took clean towels and all was well. It is a very nice Holiday Inn and the suite worked great traveling with a grandkid.
Genuine Expedia guest review
Other trip Jul 28, 2014
A Traveler
US
4.0 / 5Excellent
"Good hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Clean and comfortable and close to Seattle Center. Staff was friendly and breakfast (in restaurant next door) was very good. View was terrible - building next door. A little pricy for the room, but overall satisfied.
Genuine Hotels.com guest review
2 night trip Jun 19, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Our room felt like a cave- with the only views being the building next door. Very dark and VERY noisy! Construction going on across the street and what seemed to be in the room above us starting at 7am. It was impossible to sleep through. This hotel advertises being brand new but it's not. The beds seemed old, the sheets were paper thin. On our 2nd day housekeeping didn't leave us any toilet paper or kleenex and only 2 towels. We called for all of these items and got 2. There was not a fan in the bathroom so taking a shower turned the room into a sauna. I would not recommend this hotel or stay here again. And it's a long walking distance to Pike Street- crossing many busy intersections.
Genuine Expedia guest review
Other trip Jun 23, 2014
MS
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Holiday inn is a great place to stay! I really recommend this place.
Genuine Expedia guest review
Other trip Jun 20, 2014
A Traveler
US
3.0 / 5Good
"OK Hotel but..."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
The AC in our room made a knocking sound after it was on for a few minutes. Then it just kept knocking. So we had to turn it off the first night and the room got really stuffy. The window isn't allowed to open more than a few inches so that didn't provide any relief. The next day, I told the person at the front desk, specifically that it didn't start knocking until after being on for a few minutes. Came back to the hotel and it wasn't fixed and no message or note to let us know what, if anything, could be done. I had also asked for four towels vs the three that they had and came back to - three towels! I'm not sure what I should expect with a Holiday Inn but I expected basic things like AC to work and requests to be fulfilled? Maybe too much to ask. Probably would only stay here as a last resort next time I'm in Seattle.
Genuine Expedia guest review
Other trip Jun 15, 2014
A Traveler
US
4.0 / 5Excellent
"Close to downtown"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Overall everything was good except they charge $15 per day for parking. It should have been included.
Genuine Expedia guest review
Other trip Jun 8, 2014
bruce
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The hotel is located a few blocks from the space needle and a beautiful blown glass museum. Unfortunately there was a lot of construction surrounding the hotel, which could not be helped. We were hoping to be a bit closer to downtown. If you are more interested in Pike Place Market and shopping, this may not be the most convenient location. We took cabs, about $7.00 one way downtown. The front desk was awesome, extremely helpful and friendly, and the cabs came quickly. Just a side note, the coffee in the hotel room was even worse then you would expect from "hotel" coffee, basically light brown water, but who goes to Seattle for the coffee ;)
Genuine Hotels.com guest review
2 night trip May 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Close to seattle center"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
You know what you get at a holiday inn. Nice pleasant hotel that's near to seattle center (space needle, chihuly gardens) and walkable to nice restaurant area nearby.
Genuine Expedia guest review
Other trip May 26, 2014
polina
US
4.0 / 5Excellent
"Close to downtown"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel staff, very beautiful and clean room. Only stayed one night but was a very nice stay.
Genuine Expedia guest review
Other trip May 25, 2014
A Traveler
US
4.0 / 5Excellent
"Great location"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Staff was welcoming when we arrived at midnight. Walking distance to Pike Place Market. Was happy we could park for the day and enjoy the sights of downtown Seattle.
Genuine Expedia guest review
Other trip May 25, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The staff was excellent,very helpful with travel suggestions and activities to do in Seattle.
Genuine Expedia guest review
Other trip May 21, 2014
joan
US
4.0 / 5Excellent
"College visit tour"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very nice hotel, front desk attendant Morgan was very friendly, courteous and very helpful. We stay in a number of hotels and this was one of the top places we stayed.
Genuine Expedia guest review
Other trip May 10, 2014
KG
US
5.0 / 5Outstanding
"Nice rooms"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Nice hotel, good size rooms. The staff was very friendly, but they were very short staffed so you had to wait about 5-10 minutes to be served at the front desk. Location is great, easy to get around town.
Genuine Expedia guest review
Other trip May 4, 2014
Jamie
US
4.0 / 5Excellent
"Holiday Inn Space Needle"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel in a convenient location. There is a lot of construction in the area impacting the surrounding streets and is noisy in the morning. There was an unexpected additional $19 just to park in the hotel, thus representing a major hidden and unplanned cost. It is back to back with a Holiday Inn Express making it a little confusing as to which is which.
Genuine Hotels.com guest review
1 night trip Apr 28, 2014
Darren Atkins
US
4.0 / 5Excellent
"Close to all must-see sights"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
It was very good!
Genuine Hotels.com guest review
1 night trip Apr 19, 2014
A Traveler
US
4.0 / 5Excellent
"Great staff assistance for local area attractions."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Nice room, kind of small, but very clean. Great staff!
Genuine Expedia guest review
Other trip Apr 22, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location, great room."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Clean, nice room. The restaurant was good for breakfast, and the kids ate for free. Really close to the EMP and other downtown things.
Genuine Expedia guest review
Other trip Apr 21, 2014
SH
US
5.0 / 5Outstanding
"Awesome place ."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Front desk personal very helpfull.they do a awesome job.very friendly an informitive!! $$$$
Genuine Expedia guest review
Other trip Apr 19, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very clean room. Very quiet. Great front staff
Genuine Hotels.com guest review
2 night trip Apr 9, 2014
Holiday inn
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We have stayed at the hotel on four or five occasions. The service is wonderful and that is most in part do to the young man working at the front desk. Ray is a wonderful person to have greet your guests. Because of him I will continue to stay there and I wish everybody had his personality and joyful attitude. He made a point of remembering my name and always has a smile on his face. Wonderful person he is.
Genuine Hotels.com guest review
1 night trip Apr 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The experience was overall great. This website submission is getting me worked up though, I just want to review this hotel!
Genuine Expedia guest review
Other trip Apr 6, 2014
Troy
US
5.0 / 5Outstanding
"Great location!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The experience was overall great. This website submission is getting me worked up though, I just want to review this hotel!
Genuine Expedia guest review
Other trip Apr 6, 2014
Troy
US
4.0 / 5Excellent
"Great area, close to downtown."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Busy day allowed our room not to be made by housekeeping. After three additional attempts of calling front desk for towels the following evening, and even a march down to lobby to ask where the towels were located, the General Manager had delivered them himself and was the most cordial and willing to please. Management goes the extra mile to ensure the best of situations. We stayed another several nights with no complaints. A++++
Genuine Expedia guest review
Other trip Mar 29, 2014
A Traveler
US
4.0 / 5Excellent
"Good location near downtown!"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The place is very clean and only a 5 minute walk to the Space Needle! Staff is courteous and helpful on the must see places for those visiting. The bad: there's quite a bit of construction going on in the area, not a big deal since it is still relatively quiet. The elevator is also very slow and the staircase does not allow to go upstairs, only down. Overall, great little place to stay for a few days.
Genuine Expedia guest review
Other trip Mar 26, 2014
A Traveler
US
2.0 / 5Fair
"Noisy and Bad Area"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    1.0
Loud road, helicopter pad, construction across the street. Don't stay here if you plan on getting a good nights sleep. One restaurant close by and was very bad.
Genuine Hotels.com guest review
1 night business trip Mar 19, 2014
A Traveler
US
3.0 / 5Good
"I'll pass next time"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
First off, there's a Holiday Inn express and a Holiday Inn back to back here. Somewhat awkward at check in, excruciating when the guy in the wrong one comes to your door at 11:30 PM. Room was pretty small, windows dirty and warm enough the first week in march that we had to turn on the AC. Cable was limited. Staff professional, helpful and friendly but didn't rescue the experience. Not going back.
Genuine Hotels.com guest review
2 night trip Mar 7, 2014
A Traveler
US
4.0 / 5Excellent
"Good value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Nice place and very friendly staff. Seattle's an expensive place and this hotel was a good value, just a little further from downtown (convention center) than the more expensive places.
Genuine Hotels.com guest review
4 night business trip Feb 17, 2014
Jennifer
US
5.0 / 5Outstanding
"Reasonably priced hotel in downtown Seattle"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
After looking at hotels and reading reviews for weeks, I decided just to gamble on the Holiday Inn on Dexter. SO GLAD I did! The check in staff were fantastic! Very friendly, and when they told me I had a "kiddie suite" (an extra room with bunk beds for children), and obviously we didn't have children, they changed our suite no problems. The room was clean, the bed was comfortable, the amenities were Bath and Body Works (which I use at home). The bathroom was clean, plenty of hot water, good pressure and a tall enough shower head that my boyfriend who is 6'1" didn't have to duck to use! We didn't hear a lot of noise from the neighbors, so the sound insulation was pretty good. There was a little restaurant attached to the hotel and breakfast there was good and not too pricey either. All in all, the next time I need a place to stay in Seattle, I will definitely go back to the Holiday Inn on Dexter.
Genuine Expedia guest review
Other trip Feb 21, 2014
Dorothy
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Staff was very friendly, room very clean. Was unaware we had to pay additional to park, but you could leave your car after you checked out so that was helpful
Genuine Hotels.com guest review
1 night family trip Feb 15, 2014
Cathy
US
4.0 / 5Excellent
"Great Location"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Easy walk to Belltown, downtown and Space Needle areas. Bed was very comfortable, great water pressure, and clean. This place doesn't have great views or amenities, but is a great place if you need somewhere to get a good nights rest. My first room had residual cigarette smoke smell, asked to change rooms, no problems with a room transfer. Parking fee is cheaper than most hotels, and quick and easy access to I-5. Local restaurant in Lobby is expensive but convenient.
Genuine Expedia guest review
Other trip Feb 16, 2014
John
US
5.0 / 5Outstanding
"Convenient location, quite comfortable."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We visited this hotel after a last minute trip for the Seahawks championship parade, so most of the other hotels in the downtown area were booked. It wasn't our first choice but it was within walking distance (3 miles) of everything in downtown Seattle. The room was very comfortable and quiet.
Genuine Expedia guest review
Other trip Feb 11, 2014
Jason
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
I paid for the hotel for friends who were taking my 2 nephews to Seahawks game. Their first NFL game, it was a total surprise and they loved it. Knowing they had a nice safe place to stay while in Seattle was wonderful.
Genuine Hotels.com guest review
1 night trip Dec 21, 2013
A Traveler
US
2.0 / 5Fair
"Not very impressed"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Toilet was dirty, TV remote didnt work, none of the pre-programmed numbers on the phone worked for the hotel staff, and the gym equipment was TERRIBLE.
Genuine Expedia guest review
Other trip Jan 30, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews