All hotels in Independence, Missouri, United States of America
1 room, 2 adults
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19677 E Jackson Dr, Independence, MO, 64057, United States of America, ‏‎855-239-9477
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Hotels.com reviewsTripAdvisor reviews
3.8 / 5Good

Score breakdown (from 162 reviews)

  • Bar and Beverages
    Bar is awesome
  • Room
    Room is not nice
  • Comfort
    Uncomfortable
  • Amenities
    Bad amenities
  • Pool
    Bad pool
  • Wellness Area
    Poor wellness & sports facilities
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2.0 / 5Fair
Tooooooooooo close to interstate.. That's all I heard was cars drivin and horns
Genuine Hotels.com guest review
1 night trip with friends Nov 7, 2015
A Traveler
US
4.0 / 5Excellent
"Give it a try in future !!!"
Friendly staff, plenty of close food options. Very close to expressway, perhaps to close ?! Doing work currently and hot tub was out of service. Despite a bit of unfortunate timing I would stay here again. Thanks.
Genuine Hotels.com guest review
6 night business trip Nov 1, 2015
Greg
US
5.0 / 5Outstanding
"Business Stay"
Stayed for business. Check in was quick, staff was helpful and breakfast was great. Wonderful hotel.
Genuine Hotels.com guest review
1 night business trip Oct 25, 2015
Lisa
US
2.0 / 5Fair
"Not returning"
The sheets were not clean, the room smelled terrible and had a ton of air freshener sprayed in it. I even asked the front desk if we were put in a smoking room and we were on a non smoking floor. We would have asked to change but the hallway smelled as bad, so we knew it wouldn't matter. It gave us all headaches and my small children woke up coughing. The hotel is under renovation. This is my second unpleasant stay, I don't think I will make a third.
Genuine Hotels.com guest review
1 night family trip Oct 23, 2015
A Traveler
US
2.0 / 5Fair
Bed was very uncomfortable
Genuine Hotels.com guest review
2 night family trip Sep 25, 2015
A Traveler
US
4.0 / 5Excellent
"Independent times in Independence, MO"
It was fine. People nice and a great restaurant adjacent to the property--Hereford House. Try the beef carpaccio! Don't miss the Harry S. Truman Libary/Museum and the Truman Home. Enlightening.
Genuine Hotels.com guest review
4 night romance trip Sep 17, 2015
ROXANNE
US
3.0 / 5Good
"Less than happy"
Disappointed by the smell of pot in the room next door to where my family stayed. The other neighbors were loud and arguing in the room and in the hallway took numerous complaints to fix.
Genuine Hotels.com guest review
1 night family trip Aug 21, 2015
A Traveler
US
4.0 / 5Excellent
"Great location"
this hotel was exactly where we needed it to be so we could attend events close by
Genuine Hotels.com guest review
1 night romance trip Aug 21, 2015
Carla
US
4.0 / 5Excellent
"Nice hotel but guests smoke in non-smoke rooms"
When we got of the elevator on 2nd floor it reeked of cigarette smoke. When we entered room 205 and it smelled badly of cigarette smoke so I called front desk and told her I'd booked a non-smoking room. She said she'd call me back. But we didn't want to stand there, our luggage in hand and wait so we trekked back downstairs to the desk. I had to show the staff person my phone confirmation text that we had a non-smoking room booked. She apologized and said it is a non-smoking room. She said they were fully booked other than one room (220). It turned out to be a wheelchair accessible room. There was mold on the grout in shower and the seat inside of the shower was pulling out from the wall. I mentioned this at check out because I'd hate for a handicapped person to sit there and the whole thing collapse with them on it The hotel otherwise was nice. I blame the housekeeping staff. They should report issues like guest smoking in non-smoking room and shower chair broken. When someone smokes in rom they should have carpeting, upholstery, drapes, everything steam cleaned so when someone has sensitivity like my husband, they are not affected.
Genuine Expedia guest review
Other trip Aug 23, 2015
Amira
US
4.0 / 5Excellent
"We would do it again!"
My wife, two children and I decided we needed to get away because I have been working a lot of hours. We are home bodies and in the 7 years that my wife and I have been together we have stayed in a hotel twice. So needless to say that when we do something like this it is a big event for our family. The trip was only about an hour and a half away, we were going to use our Build-a-Bear workshop gift cards from Christmas at the mall. While my wife drove, I did some shopping around for a room , one with a pool for my kids and came across The Hilton Garden Inn. A little above what I was budgeting but its "The Hilton" And brownie points with the misses can never hurt. For he money, this hotel was a very good deal. We had a good experience. Everything was clean and the rooms were well decorated and pleasant, with a good view. On the down side was that the one elevator was kind of hot and always busy. The snacks and food were pricey and the ice machine was broke.
Genuine Hotels.com guest review
1 night family trip Aug 8, 2015
Matthew
US
5.0 / 5Outstanding
"Indepencence Hilton Garden Inn"
Love staying here, staff is great, location is wonderful.
Genuine Hotels.com guest review
3 night business trip Aug 10, 2015
melissa
US
2.0 / 5Fair
"Indifferent staff-booking snafu"
I never expected this from a Hilton. I had booked two adjoining rooms for a family re-union-baseball game get together. My husband and I drove 200 mi, my brother and his family drove from Chicago. My brother beat me to the hotel by 30 mins. He checked in ok, and the adjoining room I had reserved was empty at that time. When I checked in 30 mins later, first I was given the wrong key. Then I was told that they had given the room to someone else-and they expected my brother's family to move! They moved all of us to a different floor, rooms far apart (rm 315 and 324--Hardly adjoining!) The desk clerk promised the manager would contact me-IT NEVER HAPPENED. The rooms were both booked by me with the expectation that with adjoining rooms the eight of us (all older adults) would be able to comfortably visit. In short, I was extremely disappointed. The desk clerk acted as if she could care less, and despite the promise that the manager would be in touch I never heard from him/her. We had two double beds in each room, 4 adults per room. Funny, there were only 3 towels in each. Sure am glad it was family. I could go on-the hallways and elevators were hot, the elevators were slow, and the staff was indifferent. In short--I should have booked elsewhere. I would trade a spa and exercise room for a friendly, courteous staff anytime. I have had far better service from a Motel 8 or Hyatt many times. Cleanliness was ok.
Genuine Hotels.com guest review
1 night family trip Aug 8, 2015
Jolene
US
2.0 / 5Fair
"Not wort the price."
Room was filthy, so they switched me to a slightly less filthy room. Smelled like cigarettes and lots of loud people at all hours slamming doors.
Genuine Hotels.com guest review
1 night trip Aug 6, 2015
A Traveler
US
1.0 / 5Poor
BLACK MOLD BEDS ARE VERY SMALL, STAFF NOT HELPFUL AND COULD CARE LESS. MANAGER WAS ONLY ONE THAT TOOK NOTICE, MAINTENANCE STAFF VERY NICE
Genuine Expedia guest review
Other trip Aug 3, 2015
A Traveler
US
2.0 / 5Fair
"Do not recommend"
Smelled like sewage on our floor, could not get housekeeping to clean our room for two days at a time, ran out of towels. Plastic utensils and plates at breakfast. Not what we paid for.
Genuine Expedia guest review
Other trip Aug 1, 2015
A Traveler
US
4.0 / 5Excellent
Very accommodating. Construction is obviously temporary but I was not bothered. Room was spacious, clean, and the staff was very friendly.
Genuine Hotels.com guest review
2 night business trip Jul 27, 2015
Tony
US
3.0 / 5Good
"Terrible beds!"
The neighborhood was great with many restaurants to choose from. Easy access to interstate. That was about all we liked about our stay. The hotel was going through remodeling but by the looks of it, our room/floor was completed. The beds were terribly uncomfortable and small. Why is it hard to find Queen size beds? We just about left the hotel after the first night (we stayed 3 nights total). Didn't sleep well at all. Cracks on the bathroom floor and at 4:30pm the first day, we had to call for maid service to clean up our room, make our beds and give us new towels, etc...For a Hilton, we were terribly disappointed and may be our last Hilton stay.
Genuine Hotels.com guest review
3 night family trip Jul 23, 2015
A Traveler
US
4.0 / 5Excellent
Hotel is located in a nice area, plenty of restaurants and shopping. Clean hotel & very pleasant staff
Genuine Expedia guest review
Other trip Jul 27, 2015
jess
US
5.0 / 5Outstanding
"Nice Hotel...good location"
Had a wonderful stay at the Hilton Inn. Came with family to take in KC. Was pleased with the location and the breakfast was especially enjoyable...staff was excellent.
Genuine Expedia guest review
Other trip Jul 27, 2015
R
US
2.0 / 5Fair
"Not a great experience"
My husband and I travel on the road a lot and usually get in late at night. I wasn't able to book some hotels I had looked at previously because they were sold out. I expected this hotel to be fairly nice, but as soon as we walked in the door there was a large group of guys talking loudly and eating in the lobby at midnight. As we walked to our room we could hear loud talking and commotion and it was coming from the room directly across the hall. Our room also smelled like a wet cat and the floor was damp. Up until we went to bed there was yelling and loud noises right outside the door. Luckily we bring a sound machine wherever we go, otherwise it would've been terrible. The next morning, same thing. Loud and obnoxious people and kids. It wasn't until we went out to the lobby that we realized there were huge groups for some youth baseball tournament or game. There was no silverware left for breakfast and we had to ask them to wash some for use. Overall, this was not a good experience from an ambiance, environment, nor room perspective.
Genuine Expedia guest review
Other trip Jul 27, 2015
JB
US
5.0 / 5Outstanding
Great location
Genuine Hotels.com guest review
1 night business trip Jul 17, 2015
John
US
2.0 / 5Fair
"Disappointing Stay - Room Needs Renovation ."
Sorry to report our room experience was disappointing ... after a 500 mi drive looked forward to a nice stay at this Hilton Garden Inn (we have had good experience w/ this brand in the past... this particular hotel had good reviews). However, the wall temp control didn't work so we used the manual control unit by the window (noisy while trying to sleep), the WIFI was difficult to access on iPad and Laptop - finally with the help of the nice front desk person got access, ice machine on our floor didn't work, wall paper peeling, hair in the sink, bath mat had what looked like a coffee stain. Net-net ... disappointed in this $100+ w-o tax room. Advised the manager at checkout of my disappointments - he informed me my room was due for a restoration (I didn't share it verbally ... however, my reaction was UGH!) Sorry, I do not have a better review to report... we will not be back and cannot recommend. (FYI: We travel a lot -- I am a Gold + Expedia member). FYI: No comp breakfast ... optional buffet for $8.99 per person.
Genuine Expedia guest review
Other trip Jul 21, 2015
JJ
US
3.0 / 5Good
"Nice but would not be my first choice next time."
Hotel was HOT in halkway on the room floors. Foul odor here and there throughout hotel, particularly the rooms, like old stinky carpet ir something. Ice Machine was broken on 2 different floors. One elevator which was slow. Only has ONE pool which is indoor and small. Price of room should have included complimentary breakfast. This hotel was choosen by another family member. I wooukd not choose it again for myself. I did LIKE the Kurig in each room with complimentary coffee & tea. I enjoyed the COMPLIMENTARY bottled water in my room. Also enjoyed the Good quality amenities body lotion & shampoo.
Genuine Hotels.com guest review
1 night family trip Jul 17, 2015
Luvell
US
2.0 / 5Fair
"Poor Plumbing!"
Plumbing backed up - bathroom & suite near overflow - smell horrible - expected more from Hilton!
Genuine Hotels.com guest review
2 night romance trip Jul 11, 2015
Francis
US
4.0 / 5Excellent
"Nice stay but breakfast not included"
Comfortable stay. I think breakfast should be included but it is not.
Genuine Hotels.com guest review
1 night family trip Jun 26, 2015
Tina
US
2.0 / 5Fair
We were disappointed when we arrived we had reserved a non smoking king sized bed. The hotel clerk gave us a SMOKING room with a king bed. It smelled horrible, like an ashtray. She did move us to a non smoking room but she stated she could not give us a king size bed. When you are paying 200.00 dollars a night and made a reservation over a month ago, we were disappointed that our requests were not kept. Also the hotel lobby was dirty and the trash can right outside the front door was overflowing with trash an bugs were flying around it.
Genuine Hotels.com guest review
1 night romance trip Jul 4, 2015
Jerry
US
4.0 / 5Excellent
"Close to Stadium"
In KC from MN to watch the Twins. Hotel is short drive to stadium. Hotel is showing its age but is under renovation. All in all a good experience except that AC unit sounded like a semi truck and housekeeping missed our room one day. Nice breakfast buffet for $9. We'd stay again.
Genuine Expedia guest review
Other trip Jul 5, 2015
TripleG
US
5.0 / 5Outstanding
"Go Royals"
Great location, shower had no water pressure was the only issue
Genuine Hotels.com guest review
1 night trip with friends Jun 20, 2015
Tommy
US
4.0 / 5Excellent
"It was nice."
The only complaint that I would have is that we had requested a smoke free room thought expedia. After we checked in and got to out room after 10..it definitely was not smoke free. Even the towels reeked of smoke. I would definitely make certain that if you book a smoke free room, that you double check when you check in. Everything else was great!!! Especially the staff!
Genuine Expedia guest review
Other trip Jun 21, 2015
Michelle
US
4.0 / 5Excellent
"Damp room"
Room was overly humid. Everything felt damp. Smell of fresh cleaned carpet, I'm guessing the problem. Made for rough night sleep. Arrived at 11:00pm so no time to go to front desk. Informed front desk on leaving, they nicely apologized.
Genuine Hotels.com guest review
1 night family trip Jun 13, 2015
Tim
US
5.0 / 5Outstanding
"Great end to a good week"
Spouse was in training in Kansas City during the week at the Marriott downtown. We stayed an extra day to take in the Presidential Library and WWI exhibit (and any others if possible). Relative to the Marriott the Hilton was head and shoulders above; my wife could not help a constant string of complements regarding how much she liked the Hilton. {And the library was worth the stay and change of hotel.)
Genuine Hotels.com guest review
1 night romance trip May 8, 2015
Terrence
US
1.0 / 5Poor
"Worst Hotel Ever"
I travel often, and this was BY FAR the worst hotel I've ever stayed in
Genuine Hotels.com guest review
1 night trip Apr 10, 2015
Joe
US
5.0 / 5Outstanding
"Close to Royals game"
Great hotel to stay in and great location. Close to shopping and places to eat, very handy to get to and from royals stadium. Size of room was perfect for my wife and 8 month old.
Genuine Expedia guest review
Other trip May 4, 2015
Jared
US
3.0 / 5Good
"2 Rooms - 8 Days - Great Location!"
Overall it was fine; however, we had to come back twice to finally check in. We had reserved 2 rooms for 8 days weeks in advance and still we waited until almost seven PM to get our rooms (left and came back twice)....and then received a handicap room. Again waited 2 days to get a clock and new light bulb in the room, were never give more than 3 washcloths when I was paying for 4 adults in each room, had a broken towel rack for half the stay, and found bobby pins on the floor 3 separate days.
Genuine Hotels.com guest review
8 night family trip Apr 18, 2015
A Traveler
US
1.0 / 5Poor
"Will not go back"
The bed was extremely hard and uncomfortable. The air conditioning rattled all night keeping us awake. The temp of the room would change to 80 without us doing anything. I think we would have better going to a less expensive and well known hotel.
Genuine Hotels.com guest review
1 night romance trip Apr 25, 2015
jennifer
US
4.0 / 5Excellent
"Weekend in KC"
Just spending the weekend in Kansas City. Independence has several small museums so be sure to checkout down town Independence. You will be glad you did.
Genuine Expedia guest review
Other trip Apr 15, 2015
Mark
US
3.0 / 5Good
"Good for the money"
Would have been nice to know ahead of time that the Hot tub was out of order...
Genuine Hotels.com guest review
2 night family trip Mar 19, 2015
Robert
US
4.0 / 5Excellent
"valentines day"
Great service an acomadations, received a voucher for restaurant which is connected to hotel
Genuine Hotels.com guest review
1 night romance trip Mar 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Queen Beds"
Needed two queen beds not full. But otherwise the stay was great.
Genuine Hotels.com guest review
2 night family trip Mar 13, 2015
Bonnie
US
4.0 / 5Excellent
"Hilton Garden Inn"
Friendly staff greeted us and our room was clean and comfortable. There was a Keurig coffee brewer with Kcups of coffee, decaf and tea. The AC/heater was in the outside wall and rather noisy, but it kept the room at the right temp. The toiletries were Neutrogena brand. We had the breakfast buffet with cooked to order eggs and omlettes but there was and $8.99 charge per person. It would have been nice if it was included in the price of the room. There were plenty of restaurants and shopping with a major mall nearby, so there was lots to do. Overall I would stay there again.
Genuine Hotels.com guest review
1 night romance trip Mar 12, 2015
A Traveler
US
4.0 / 5Excellent
Easy access to shopping and main Trafficways. Courteous and helpful staff. Very quiet.
Genuine Expedia guest review
Other trip Mar 13, 2015
A Traveler
US
4.0 / 5Excellent
"Good value and nice stay"
Nice rooms for the price, and central location. Breakfast available for extra cost.
Genuine Hotels.com guest review
5 night family trip Feb 20, 2015
A Traveler
US
1.0 / 5Poor
"Cold Room"
My room had no heat. I was given a different room for the second night, and a free breakfast (which wasn't even worth that), but was not reimbursed for the room. I was told that the manager would call me on Monday, but she never did. This place has definitely gone downhill. Time to find another hotel.
Genuine Expedia guest review
Other trip Feb 6, 2015
Michael
US
3.0 / 5Good
"Good Location"
Stay here when in Independence nice Hotel is clean, beds are comfortable water pressure in shower is weak other than that all good. Price is reasonable.
Genuine Expedia guest review
Other trip Feb 5, 2015
Golfer
US
4.0 / 5Excellent
"Family trip"
The kids & I stayed two nights. The hotel was very quiet. The staff was super friendly. We enjoyed the pool & hot tub. We've stayed here before & we'll stay here again.
Genuine Hotels.com guest review
1 night family trip Dec 28, 2014
Sarah
US
3.0 / 5Good
"Charge for Breakfast"
Can't believe that they charged us a dollar per item at the breakfast buffet. Buffet wasn't anything more than what you would get at the Super 8.
Genuine Expedia guest review
Other trip Dec 30, 2014
A Traveler
US
4.0 / 5Excellent
Clean, quiet, Nice hotel but mattresses were very hard!
Genuine Expedia guest review
Other trip Dec 29, 2014
A Traveler
US
5.0 / 5Outstanding
"Alone time"
I was returning home from being out of town on business for a month. Wife did not want me coming home and being swarmed by other family members. It was a great opportunity to spend time alone with the wife.
Genuine Hotels.com guest review
1 night trip Oct 4, 2014
A Traveler
US
4.0 / 5Excellent
"In town for the Chiefs game"
Hotel was nice as well as staff. Room was very large and bed was extremely comfortable.
Genuine Hotels.com guest review
1 night romance trip Nov 30, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent hotel in very nice area."
Particularly friendly staff and very nice comfortable room. Storm loosened a screen and it was fixed right away. Adjoining restaurant was great. Nice location. Liked it so much I stayed an extra day. As an allergy sufferer, I appreciate the no-pets policy and look for it in booking rooms.
Genuine Hotels.com guest review
1 night trip Nov 10, 2014
stephen
US
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