"I'll skip it next time I'm there."
Picked for proximity to shopping and dining during family visit. Noisy on parking lot side of building. Shrubbery around parking lot exits are unkempt and obstruct view to street. Extremely slow elevators. Door keys kept needing to be reprogrammed. Pool is really small. Jets on hot tub aren't maintained and don't work properly. Room service was prompt. […] Room was clean. Read moreGenuine Expedia guest review
Would have been a decent stay but someone decided to pull the fire alarm at 11pm. I wish they would have told us that there was a softball tournament and there were hundreds of tweens staying there.Genuine Hotels.com guest review
Great place to stay. The fire alarm went off at 11:00 pm and we had to go outside for 30 minutes but that wasn't the hotels fault. Front desk was very accomodating.Genuine Hotels.com guest review
"Hilton Garden Inn"
The hotel was conveniently located--easy to get to from the highway and from the sports complex. Rooms were clean--comfy beds. You do have to pay for breakfast, but it was good. We would stay there again.Genuine Hotels.com guest review
"Good Hotel overall"
Overall good, but the room was either too hot or too cold; and the hot tub was too hot.Genuine Hotels.com guest review
"Very Expensive Breakfast"
Ok room but low rating on quality of service because the breakfast is 9 bucks!!! For what i paid to stay there for 8 hours it should have been free. I booked in a hurry and didn't see that info, if i had I wouldn't have stayed there. Breakfast should be free for the price of the room as far as i'm concerned.Genuine Hotels.com guest review
Great hotel for the price, clean and comfortable. Close to great eating and shopping and highways.Genuine Expedia guest review
"A great hotel for families with young children"
The staff was really friendly and house keeping did an amazing job of keeping the room stocked and clean. We brought our 14 month along on this trip so the room was often in disarray but every time we came back to the room, it was clean, organized and well stocked. The hotel also offered a very quiet and comfortable environment which we really appr […] eciated. Read moreGenuine Expedia guest review
"View wasn't the best but the room was nice"
Enjoyed our stay, other than the dog in the next room barking the whole time.Genuine Hotels.com guest review
"Great place to stay."
Good hotel. Plenty of places to eat. Mall nearby. Gas stations close too. Hereford Steakhouse very good.Genuine Expedia guest review
"Great Bang for the Buck"
This is a very nice hotel. Looks great, is very clean, has friendly staff and is in a good location. I would definitely stay here again. Got a great deal and it was a much better hotel than others I could have gotten for the price I paid.Genuine Hotels.com guest review
"convienant to shopping and restaurants"
Stayed here many times always had a great experianceGenuine Hotels.com guest review
"Nice and close"
Nice, clean and comfortable. Great restaurant Herford House.Only down was no in room movie rentals.Genuine Hotels.com guest review
"Nice business stay"
Eggs from the breakfast buffet were cold. Other than that, a very pleasant stay.Genuine Expedia guest review
Response by Hilton Garden Inn Independence Thank you for taking the time to complete our guest survey which we use to review and improve our guest services and facilities. I am delighted that you enjoyed your stay with us and will certainly share your positive comments with our team. I apologize about the eggs on the buffet being cold, I will address this immediately with the staff. I do look forward to welcoming you back personally to the Hilton Garden Inn Independence when you travel plans call for you to be in our area.
"1 day or 6 i'd be happy here"
Nice to see the folks at the other side of my home state are as friendly, cordial as I would expect and seemed interested in my stay being as good as it could be. We're goimg to move our annual meeting downtown to accommodate our numbers and I'm not happy to leave this site.Genuine Hotels.com guest review
Stayed here a couple times. It's a nice hotel in a nice area. Lots of eating and shopping in the area. Only problem was on the last stay the door lock did not lock, but they moved us to a different room.Genuine Expedia guest review
Our stay was pleasant enough. The hotel was clean, easily located and the bed was awesome. The shower was ok.. a cheap shower head in a newly renovated bathroom was disappointing. There were tons of power outlets which was really nice to charge our various devices. There should have been a list of the TV channels somewhere and there wasn't. I was sick […] of flipping up and down looking for playoff baseball and the news! The hallway outside our room reeked of cigarettes and other guests on our floor were incredibly noisy. There were a few high schools staying there for a band competition and the first night there, we heard nothing but shrieking and running up and down the corridor until 2am. Same thing on night #2. I finally called the front desk and asked for them to send someone up. It quieted down after that but the guests (even the families, etc) were yelling every time they entered the hallway. We will probably stay here again when we are back in KC to visit family. It obviously wasn't the hotel's fault other guests were obnoxiously loud. Just beware if you want a quiet place that guests can make a nicer place a difficult place to sleep! Read moreGenuine Expedia guest review
"Good Hotel, But"
This is a nice looking hotel and very clean. Service was good. The surrounding area is fairly new and clean. There is a Walmart close by and shopping is close by. I wish they offer a complimentary breakfast.Genuine Hotels.com guest review
"Fun time in Independence - believe it or not!"
staff could not havec been ny friendly or helpful. Cleaniing staff was great, not one problem or one towel out of place 5 stars frm us.Genuine Expedia guest review
"A Great Family Hotel in historiic Independence"
The Hilton Garden Inn was a lovely hotel with nicely landscaped grounds and adequate parking. The room was large with two beds. The staff was very helpful when I indicated I needed to check in with Southwest Airlines for a flight the next morning. They pointed out the computer room and I was able to check in and do a google map search.Genuine Expedia guest review
"On the Interstate-very convenient for travel"
It was comfortable.Genuine Hotels.com guest review
Nothing spectacular about this hotel. For the price I would have liked queen beds in the rooms, and continental breakfast but oh well.Genuine Hotels.com guest review
King bed felt like it had a hole in the middle and the water pressure for shower was awful.Genuine Hotels.com guest review
"Great place just outside of KC"
Nice room. Close to sports complex.Genuine Hotels.com guest review
"Close to the stadiums"
The stay was very well and the room was very clean. We had a wonderful stay.Genuine Hotels.com guest review
"Not good if you want some sleep"
I had no issues with the facility itself or with the service of the hotel staff. However the hotel was filled with kids sports teams who were very loud and boisterous. They were practicing playing ball in the hallways. At one point I had to go out and tell them to leave.Genuine Hotels.com guest review
Several shopping stores vvery close to hotel, Loved this place! Used hot tub and pool. Lovely!Genuine Hotels.com guest review
"Great Place to Stay"
Professional staff and very organized. Liked the hot breakfast option and pool deck was enjoyable.Genuine Expedia guest review
"Wow what a fantastic and yet relaxing stay"
My stay at the Hilton was perfect. I especially liked the cleanliness of the room and the comfort of the bed. I don't remember ever sleeping so well at a hotel. My only critisism would be that the shower was a bit slippery, but a minor problem.Genuine Hotels.com guest review
The hotel was very nice. We had 3 rooms on the first floor, 2 of which were across from the indoor pool. I do not recommend being in that location. The pool hours are quite early to very late, and we could hear the kids screaming the entire time the pool was open.Genuine Hotels.com guest review
"Convenient and quiet"
Very nice hotel! Stayed at Hilton Garden Inns before and always had a great experience.Genuine Hotels.com guest review
very satisfiedGenuine Hotels.com guest review
"Not as comfy as Holiday Inn Express."
This hotel was nice, but breakfast was not included in our package. I wish that had been made clear. Also, our beds were full-sized, rather than queens, which I found strange. In addition, the mattresses were overly firm.Genuine Expedia guest review
"Nice family location."
The hotel is clean and beautifully decorated. The bedding and towels are nice. The room is spacious and clean with plenty of outlets, amenities, and seating. The tv was small but adequate. The hotel was quiet even though it was full. The breakfast has many options but too expensive $8.95 for buffet. Nice exercise area Small pool and hot tub but lounge […] chairs outside. We have stayed here twice. Read moreGenuine Expedia guest review
People were very nice. Thank youGenuine Hotels.com guest review
The front desk clerk was rude, the room was uncomfortable and the air conditioner above us was leaking into our room. It was terrible. The tv was an ancient tube television. We only stayed one night and checked out early.Genuine Hotels.com guest review
Plenty of dining and shopping choices very close by.Genuine Hotels.com guest review
We arrived 20 minutes after check-in time. We were informed our room would not be ready for another 20 minutes. So we left and went shopping. We came back 45 minutes later and were told our room was still not ready. While waiting for them to find us a room, they complained about how the housekeeping staff was not doing their part. They did try to give […] us some perks, however we still had to wait way too long for our room. Read moreGenuine Hotels.com guest review
We got there and they had us in a smoking room when we requested a nonsmoking rm. We sat in the smoking room til other room was ready. Went to climb in bed and the sheets were still damp that night. Hallways were hot. Nice fitness room and the staff did everythng to get us into a nonsmoking room. Beakfast was good but they needed help to keep up with […] the line. Read moreGenuine Hotels.com guest review
Checked in late but room requested was avialable. Staff very friendly and courteous. Hereford House adjacent to hotel very good.Genuine Expedia guest review
"Worst Hilton Ever"
The room originally assigned to me was on the first floor, at an intersection of 3 hallways and elevators; incredibly noisy and not very private. Wrestlers and families were staying there - much rowdiness, running, noise and horseplay. The foyer had dirty floors from all the traffic, which remained dirty. The heater in my room was broken. The bathroom […] did not have a vent fan to air it out and clear the mirror. Best news: the bed was comfortable or I would have stayed elsewhere. In sum: I've stayed at Holiday Inns, Drury Inns, Quality Inns, Clarions, and Comfort Inns that were all superior to your Hotel for a comparable price. Consequently, I do not plan to stay there again. Read moreGenuine Hotels.com guest review
This hotel is near all the things we wanted to see. Easy to find and our room was neat and clean. The bed was a little hard to sleep on. Other than that, it was a great place to stay. The next time we are in the area, we will stay there again.Genuine Hotels.com guest review
"Outstanding hotel! Would recommend to everyone."
The staff made the entire hotel experience pleasantGenuine Expedia guest review
Great hotel with the fabulous Hereford House connected...a real plus when the temperature was about zero outside. Sunday morning dip in the heated pool and a soak in the hot tub...no one there but us.Genuine Hotels.com guest review
"Hilton garden inn in independence Mo"
Easy to find. Right off the interstate can get anywhere in 15 min.Genuine Hotels.com guest review
"stayed in better for cheaper"
the room was really too small... no jetted tubs but are advertised to have them. i have stayed in alot better for alot cheaper. the breakfast was way too high and not many options for a buffet to choose from. will jot spend the kind of money i did to stay here again.. will spend the same money next time for better. you are paying for the " HILTON" name […] not the quality Read moreGenuine Hotels.com guest review
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