All hotels in Independence, Missouri, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here19677 E Jackson Dr, Independence, MO, 64057, United States of America, ‏‎855-239-9477
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4.1 / 5Excellent

Score breakdown (from 143 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.3
  • Comfort
    4.0
  • Condition
    4.1
  • Neighborhood
    4.5
4.0 / 5Excellent
"Convenient choice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Fairly typical for chain but room was very small. Stall was helpful and room was clean. Restaurant on site was very expensive with listed choices but mall was nearby. Lots of chain restaurants were close.
Genuine Hotels.com guest review
1 night trip Oct 10, 2013
Tx shrink
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overall the stay was good, but for some reason our room wasn't cleaned on Sunday on the web site it said movies could be purchased, but there was no way to do so.
Genuine Hotels.com guest review
2 night romance trip Sep 21, 2013
Vince
US
3.0 / 5Good
"It could be better."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
One of the receptionist was rude " I don't know what you are even talking about." When I asked a question. The shower head leaked badly, put a face towel over it so that water would not spray our faces.
Genuine Expedia guest review
Other trip Sep 17, 2013
A Traveler
US
4.0 / 5Excellent
"Short drive to Arrowhead, close to restaurants."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great customer service at the front desk, they resolved an booking issue with ease.
Genuine Hotels.com guest review
1 night family trip Sep 14, 2013
Tron
US
5.0 / 5Outstanding
"Lovely hotel, near the historic sites restaurants,"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Excellent staff and service. Rooms are large, beds very comfortable. Very quiet! Great stay!
Genuine Expedia guest review
Other trip Sep 8, 2013
A Traveler
US
4.0 / 5Excellent
"Truman, Frontier Trail, Walt Disney Hometown"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
nice
Genuine Hotels.com guest review
3 night romance trip Aug 21, 2013
A Traveler
US
5.0 / 5Outstanding
"Visiting Harry"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very clean with helpful staff. Central location with many attractions and shopping nearby. Right off highway.
Genuine Expedia guest review
Other trip Aug 22, 2013
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Everything about the hotel and room were excellent.
Genuine Hotels.com guest review
1 night trip Aug 10, 2013
Mike
US
4.0 / 5Excellent
"Easy to locate. Close to shopping and restaurants."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
My wife and I made a weekend trip to Kansas City for a baseball game and some other attractions. We decided to stay in Independence to because of the hotel location. The hotel staff was very friendly and the overall appearance of the hotel was great. The location of the hotel made it easy to shop and eat during our stay. The room was update and clean. My only complaint would be the comfort of the pillows and the bed. I would stay here again if traveling to Independence.
Genuine Expedia guest review
Other trip Aug 14, 2013
Hank
US
5.0 / 5Outstanding
"Quick Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I only stayed 1 night. I got in late and left pretty early, but things couldn't have been better. The check-in went smoothly and quickly and the room was comfortable and clean. Will definitely stay here again!
Genuine Hotels.com guest review
1 night trip Aug 6, 2013
Josh
US
3.0 / 5Good
"Good location, decent hotel, uncomfortable bed."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
Bed was super uncomfortable. Hard. Both my husband and I woke up sore from the subpar bed - which seemed to be a memory foam type? Other than that the hotel was fine. Decent location - other than the highway traffic I could hear at night.
Genuine Expedia guest review
Other trip Aug 12, 2013
Jessi
US
2.0 / 5Fair
"Frustrated....expected a lot more!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
The hotel looked nice and was in a great location, however the details were very frustrating. The air conditioner in the room was leaking water all over the floor causing the carpet to be soaked (quite a surprise when I got up in the middle of the night). When I notified the front desk the lady shrugged her shoulders and said "yea, sorry about that". That evening when we arrived the cleaning crew had turned off the air conditioner and it was smelled horrible, like a strong mildew smell. The other frustrating thing was that I was going to give my kids (2 and 4) a bath and the tub would not hold water. I wouldn't suggest this hotel to someone else just because there are several other hotels close that you would probably get much better services.
Genuine Hotels.com guest review
3 night trip Aug 8, 2013
Mike S.
US
4.0 / 5Excellent
"Independence, MO"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved the atmosphere of the place. Excellent location for the reason we visit Kansas City. The rooms were quiet and beds were perfect. The breakfast was amazing and your staff made us feel so welcomed. The only thing we were disappointed with was the housekeeping did not clean our bathroom. When we returned to our room in the evening, the room was cleaned but the bathroom clearly was not. We had to call for towels, etc. That is the only thing that was bad but the staff was over apologetic.
Genuine Expedia guest review
Other trip Aug 5, 2013
Molly
US
4.0 / 5Excellent
"Great location! On the walking/ biking trail!!"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    -
Just passing thru from our trip to the Rockies. Waited until last min to find a place for the night....Got a great deal on Expedia and was not disappointed... Bed was a king sleep number mattress... Haven't ever slept that good in a hotel! Room was clean, AC worked really well, staff helpful and courteous. Bonus for us-hotel is located on a 12 mile biking/ running trail....definately would stay again.
Genuine Expedia guest review
Other trip Jul 29, 2013
Dee
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very pleased! Rooms were large and very clean. Hotel is conveniently located in a great area. Would stay here again.
Genuine Hotels.com guest review
2 night business trip Jul 19, 2013
A Traveler
US
4.0 / 5Excellent
"Nice location near shopping."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel was nice, no complaints other than mattress being as soft as the floor.
Genuine Expedia guest review
Other trip Jul 23, 2013
Ryan
US
3.0 / 5Good
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
The non smoking room smelled very strong of smoke. The bed was very uncomfortable. . . a strange foam thing I think?
Genuine Hotels.com guest review
1 night trip Jul 19, 2013
A Traveler
US
5.0 / 5Outstanding
"great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
we were just passing through town but it was a very comfortable hotel.
Genuine Hotels.com guest review
1 night trip Jul 15, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
Liked the hotel and location. Shower lacked water pressure and good temperature control.
Genuine Hotels.com guest review
4 night trip Jun 28, 2013
George
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was great
Genuine Hotels.com guest review
1 night family trip Jun 10, 2013
A Traveler
US
4.0 / 5Excellent
"Beautiful, New hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel is new and beautiful. Located within walking distance to shopping and eating. The room was comfortable. My only issue with my room was the ac - I did not get much sleep because it would not keep a consistant temperature and was loud.
Genuine Hotels.com guest review
1 night trip Jun 8, 2013
JW
US
5.0 / 5Outstanding
"Feels like home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Have stayed at this hotel numerous times and not one unpleasant incident has been experienced, it is close to the Interstate, the Indep. Center Mall, Starbucks, restaurants (Hereford House is excellent)!
Genuine Expedia guest review
Other trip Jun 5, 2013
Jo
US
2.0 / 5Fair
"I'll skip it next time I'm there."
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Picked for proximity to shopping and dining during family visit. Noisy on parking lot side of building. Shrubbery around parking lot exits are unkempt and obstruct view to street. Extremely slow elevators. Door keys kept needing to be reprogrammed. Pool is really small. Jets on hot tub aren't maintained and don't work properly. Room service was prompt. Room was clean.
Genuine Expedia guest review
Other trip May 30, 2013
ArmyMomPaula
US
3.0 / 5Good
"Late Night"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Would have been a decent stay but someone decided to pull the fire alarm at 11pm. I wish they would have told us that there was a softball tournament and there were hundreds of tweens staying there.
Genuine Hotels.com guest review
2 night trip with friends May 26, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great place to stay. The fire alarm went off at 11:00 pm and we had to go outside for 30 minutes but that wasn't the hotels fault. Front desk was very accomodating.
Genuine Hotels.com guest review
1 night trip May 26, 2013
A Traveler
US
4.0 / 5Excellent
"Hilton Garden Inn"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The hotel was conveniently located--easy to get to from the highway and from the sports complex. Rooms were clean--comfy beds. You do have to pay for breakfast, but it was good. We would stay there again.
Genuine Hotels.com guest review
1 night trip with friends May 25, 2013
A Traveler
US
4.0 / 5Excellent
"Good Hotel overall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall good, but the room was either too hot or too cold; and the hot tub was too hot.
Genuine Hotels.com guest review
3 night trip May 17, 2013
A Traveler
US
4.0 / 5Excellent
"Very Expensive Breakfast"
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Ok room but low rating on quality of service because the breakfast is 9 bucks!!! For what i paid to stay there for 8 hours it should have been free. I booked in a hurry and didn't see that info, if i had I wouldn't have stayed there. Breakfast should be free for the price of the room as far as i'm concerned.
Genuine Hotels.com guest review
1 night trip May 17, 2013
Allen
US
5.0 / 5Outstanding
"weekend getaway"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel for the price, clean and comfortable. Close to great eating and shopping and highways.
Genuine Expedia guest review
Other trip Apr 29, 2013
Road King
US
5.0 / 5Outstanding
"A great hotel for families with young children"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was really friendly and house keeping did an amazing job of keeping the room stocked and clean. We brought our 14 month along on this trip so the room was often in disarray but every time we came back to the room, it was clean, organized and well stocked. The hotel also offered a very quiet and comfortable environment which we really appreciated.
Genuine Expedia guest review
Other trip Apr 10, 2013
Emily
US
4.0 / 5Excellent
"View wasn't the best but the room was nice"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Enjoyed our stay, other than the dog in the next room barking the whole time.
Genuine Hotels.com guest review
1 night trip Apr 6, 2013
Staci
US
5.0 / 5Outstanding
"Great place to stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Good hotel. Plenty of places to eat. Mall nearby. Gas stations close too. Hereford Steakhouse very good.
Genuine Expedia guest review
Other trip Mar 29, 2013
JR
US
5.0 / 5Outstanding
"Great Bang for the Buck"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is a very nice hotel. Looks great, is very clean, has friendly staff and is in a good location. I would definitely stay here again. Got a great deal and it was a much better hotel than others I could have gotten for the price I paid.
Genuine Hotels.com guest review
2 night trip with friends Mar 15, 2013
Don
US
5.0 / 5Outstanding
"convienant to shopping and restaurants"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stayed here many times always had a great experiance
Genuine Hotels.com guest review
1 night romance trip Mar 9, 2013
Rick
US
4.0 / 5Excellent
"Nice and close"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice, clean and comfortable. Great restaurant Herford House.Only down was no in room movie rentals.
Genuine Hotels.com guest review
2 night trip Feb 15, 2013
A Traveler
US
4.0 / 5Excellent
"Nice business stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Eggs from the breakfast buffet were cold. Other than that, a very pleasant stay.
Genuine Expedia guest review
Response by Hotel Management
Thank you for taking the time to complete our guest survey which we use to review and improve our guest services and facilities. I am delighted that you enjoyed your stay with us and will certainly share your positive comments with our team. I apologize about the eggs on the buffet being cold, I will address this immediately with the staff. I do look forward to welcoming you back personally to the Hilton Garden Inn Independence when you travel plans call for you to be in our area.
Other trip Feb 15, 2013
Efar
US
4.0 / 5Excellent
"1 day or 6 i'd be happy here"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice to see the folks at the other side of my home state are as friendly, cordial as I would expect and seemed interested in my stay being as good as it could be. We're goimg to move our annual meeting downtown to accommodate our numbers and I'm not happy to leave this site.
Genuine Hotels.com guest review
1 night business trip Jan 25, 2013
A Traveler
US
4.0 / 5Excellent
"Mark's Review"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here a couple times. It's a nice hotel in a nice area. Lots of eating and shopping in the area. Only problem was on the last stay the door lock did not lock, but they moved us to a different room.
Genuine Expedia guest review
Other trip Nov 29, 2012
Mark
US
4.0 / 5Excellent
"Noisy Guests!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Our stay was pleasant enough. The hotel was clean, easily located and the bed was awesome. The shower was ok.. a cheap shower head in a newly renovated bathroom was disappointing. There were tons of power outlets which was really nice to charge our various devices. There should have been a list of the TV channels somewhere and there wasn't. I was sick of flipping up and down looking for playoff baseball and the news! The hallway outside our room reeked of cigarettes and other guests on our floor were incredibly noisy. There were a few high schools staying there for a band competition and the first night there, we heard nothing but shrieking and running up and down the corridor until 2am. Same thing on night #2. I finally called the front desk and asked for them to send someone up. It quieted down after that but the guests (even the families, etc) were yelling every time they entered the hallway. We will probably stay here again when we are back in KC to visit family. It obviously wasn't the hotel's fault other guests were obnoxiously loud. Just beware if you want a quiet place that guests can make a nicer place a difficult place to sleep!
Genuine Expedia guest review
Other trip Oct 23, 2012
Kristi
US
4.0 / 5Excellent
"Good Hotel, But"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
This is a nice looking hotel and very clean. Service was good. The surrounding area is fairly new and clean. There is a Walmart close by and shopping is close by. I wish they offer a complimentary breakfast.
Genuine Hotels.com guest review
Family trip Oct 6, 2012
P. Joe
US
5.0 / 5Outstanding
"Fun time in Independence - believe it or not!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
staff could not havec been ny friendly or helpful. Cleaniing staff was great, not one problem or one towel out of place 5 stars frm us.
Genuine Expedia guest review
Other trip Sep 27, 2012
fun!
US
5.0 / 5Outstanding
"A Great Family Hotel in historiic Independence"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The Hilton Garden Inn was a lovely hotel with nicely landscaped grounds and adequate parking. The room was large with two beds. The staff was very helpful when I indicated I needed to check in with Southwest Airlines for a flight the next morning. They pointed out the computer room and I was able to check in and do a google map search.
Genuine Expedia guest review
Other trip Sep 16, 2012
Sandy
US
4.0 / 5Excellent
"On the Interstate-very convenient for travel"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
It was comfortable.
Genuine Hotels.com guest review
Other trip Sep 2, 2012
DeNat
US
4.0 / 5Excellent
"Ok"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nothing spectacular about this hotel. For the price I would have liked queen beds in the rooms, and continental breakfast but oh well.
Genuine Hotels.com guest review
Other trip Aug 24, 2012
danielle
US
2.0 / 5Fair
"Not satisfied."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    1.0
  • Condition
    5.0
  • Neighborhood
    5.0
King bed felt like it had a hole in the middle and the water pressure for shower was awful.
Genuine Hotels.com guest review
Other trip Aug 21, 2012
Daniel
US
5.0 / 5Outstanding
"Great place just outside of KC"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice room. Close to sports complex.
Genuine Hotels.com guest review
Business trip Aug 8, 2012
A Traveler
US
5.0 / 5Outstanding
"Close to the stadiums"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The stay was very well and the room was very clean. We had a wonderful stay.
Genuine Hotels.com guest review
Other trip Aug 6, 2012
A Traveler
US
3.0 / 5Good
"Not good if you want some sleep"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
I had no issues with the facility itself or with the service of the hotel staff. However the hotel was filled with kids sports teams who were very loud and boisterous. They were practicing playing ball in the hallways. At one point I had to go out and tell them to leave.
Genuine Hotels.com guest review
Other trip Jul 30, 2012
A Traveler
US
5.0 / 5Outstanding
"shopping close!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Several shopping stores vvery close to hotel, Loved this place! Used hot tub and pool. Lovely!
Genuine Hotels.com guest review
Other trip Jun 13, 2012
heather
US
5.0 / 5Outstanding
"Great Place to Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Professional staff and very organized. Liked the hot breakfast option and pool deck was enjoyable.
Genuine Expedia guest review
Other trip Jun 12, 2012
A Traveler
US
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