We stayed here for one night on our way south. Lovely hotel not far from the main strip. Great service from front desk etc. Highly recommend for couples. A bit of a small room but to be expected in major cities.Genuine Hotels.com guest review
"A hip downtown hotel"
This is a great hotel in downtown. An easy to walk to Beale street, and it has a spectacular roof top bar. The restaurant in the hotel is also very good. This is the second time I have stayed there, and enjoy far better than the Peabody. The one down side is that is a bit further away from Beale, but it is still just a 5-10 min walk.Genuine Hotels.com guest review
"southern hospitality in memphis"
this was a very chic hotel, a good location in downtown Memphis. the real plus was the staff, everyone was very friendly, and did everything they could to make you comfortable,I was impressed and would like to compliment all of the staff.Genuine Hotels.com guest review
Love itGenuine Hotels.com guest review
"great get away"
wonderful would stay there againGenuine Hotels.com guest review
Everything was okGenuine Hotels.com guest review
"What an awesome place!"
Excellent service, Beautiful Hotel & Room...Loved it. Can't rave enough. The only complaint? Someone thought it would be a good idea to come bang the giant dumpsters and jar me awake at 4AM...(I guess they were being emptied? Even so, not nice to wake up to...) The hotel was perfect and I will be staying there again.Genuine Hotels.com guest review
"Great Location, wonderful roof top bar"
Excellent stay, surprised breakfast wasn't included as the rate was expensive and most USA hotels/motels do include breakfast.Genuine Hotels.com guest review
Amazing hotel! Friendly staff, beautiful terrace! Can't wait to visit again.Genuine Hotels.com guest review
Nasty hotel that's over priced. Should be about 59 dollars a night. They also want 29 dollars a day parking. I will guarantee you that I will not stay in Memphis again. The streets have a big crime problem. Detroit of the South, a city in ruins.Genuine Hotels.com guest review
Drove in for a show at the Orpheum Theater. This hotel was top notch in every way. Really enjoyed drinks and music on the rooftop lounge after a great dinner at Paulette's. Comfortable, immaculately clean, friendly staff. Will most definitely stay there again.Genuine Hotels.com guest review
"Best Rooftop View in Memphis!"
A great hotel with excellent staff and service. Rooftop lounge with Mississippi river views made fro very nice happy hours and sunset viewing. Main St. area has nice restaurants near by and is an easy walk to Beale St without having to be "in the mix". Will definitely be my first choice when in Memphis!Genuine Hotels.com guest review
The madison is an extremely nice hotel. The only problem I had was at the front desk. Several times in the evening and at night we had to hunt someone down for help. If trying to go somewhere and need you car you might be waiting a while. And when I asked for a breakdown of this checkout bill because there was a 300 dollar incidental on my credit card […] I recieve a bit of attitude and I tell you paying 700 for two nights I don't expect attitude from anyone. Other than that it was a nice stay. Read moreGenuine Expedia guest review
"Perfect for activities downtown"
The staff was very welcoming at check in. They were competent and went above and beyond . Our rooms were clean and comfortable. The rooms were updated and had all that was required. On our second night there was a noise problem in the room across from ours. When reported the staff responded, but the noise continued. That was not a good night for sleep […] . I loved the view from the top of the building, but unfortunately, a party was on the top of the building when we returned from our ballgame, and the cover charge and loud noise drove us back to our rooms. Read moreGenuine Expedia guest review
"Hotel within walking distance to Beale St"
Room too small and pricey for the little space. Most of the closet is full of baskets that are not necessary and little space to hang clothes. It was clean the first day but we extended our stay and on the second day the bathroom was not cleaned and the towels were not replaced. Once we notified the front office they did send staff to do it quickly. […] The roof top bar has a very nice view of the river and the Tapas are quite good. The restaurant staff is very helpful and the food was good but overpriced. In general the stay was all right and it was nice to be able to walk to Beale St. Read moreGenuine Expedia guest review
Response by Madison Hotel Thank you for taking the time to share you thoughts regarding your stay at the Madison. We have multiple room types on each floor and I am sorry that your reservation was made for one of our smallest rooms - unfortunatly, we were unable to upgrade you to a larger room. I waill share your experiences with the team and will addresss your concerns. Regards, Management
My husband and I needed a hotel room with very short notice and didn't have time to do a lot of research before choosing The Madison. We are so glad we chose them though! Everyone was extremely helpful and friendly. We loved the Twilight Sky Terrace on the rooftop. We enjoyed our stay and would go back again!Genuine Hotels.com guest review
My son found white panties with black kisses on them. So I guess the guest before us had a pretty good time.Genuine Expedia guest review
Response by Madison Hotel My sincere apologies. We have addressed your concerns with the housekeeping team . I understand that Management did speak with you while you were onsite and offered an upgrade and additional night stay. Thank you for choosing the Madison and we appreciate your feedback.
"Perfect night away in Memphis"
Even though the Madison was a little more expensive than most hotels in the area, it was very nice. The rooftop area was especially unique except that we couldn't go out there after dark to see the lights of Memphis with our teenagers. Everything was in walking distance, the staff was friendly, and the room was adequate.Genuine Hotels.com guest review
"Snazzy and comfortable hotel"
Loved this smaller cool-vibe hotel. Very comfortable bed and nice linens. Large clean bathroom, great shower. Rooftop lounge was very swanky with expensive drinks and great view. Breakfast in the bar/restaurant was very good. All employees were helpful and upbeat. Short but 'sketchy' walk to Beale street which was also a bit of a sketchy scene.Genuine Hotels.com guest review
It was the best hotel I have ever stayed in and I Will be back everything was greatGenuine Hotels.com guest review
We enjoyed The Madison Hotel. It had a deco vibe with a modern feel. The elevators are decorated with album covers - super cool! Our room was gorgeous, super clean and we loved the amazing wallpaper in our room and in the bathroom... really well done. The front manager lady (forgot her name!!!) was lovely and warm. The rooftop patio is something to […] check out. Great views and the lighting is spectacular. Read moreGenuine Expedia guest review
This is a very nice hotel. Prompt and friendly service. You are within walking distance to most restaurants and shops. We enjoyed our 3 day stay. We highly recommend this hotel. Oh, every night the rooftop opens for music and cocktails.Genuine Hotels.com guest review
Ver pleasant stay,nice room and the staff was very friendly and informativeGenuine Expedia guest review
"Convenience at its best"
This hotel was exactly what we hoped it would be. There was a slight delay in the readiness of our room but the hotel comped us drinks in the bar while we waited. The room was definitely worth the wait, and after a great meal in downtown Memphis, we hurried back to the hotel to watch the sunset on the river. The atmosphere was great, the staff were […] very attentive and friendly, and the room was superior. We had a great time and look forward to returning again. Read moreGenuine Hotels.com guest review
"nice downtown hotel"
nicely refurbished old building. convenient walk to Beale Street and riverfront. convenient to downtown trolley (which unfortunately was out of service during our stay). be sure to take in the great rooftop views and atmosphere. adequate fitness center in old bank vault. a bit overpriced with everything "extra" including valet parking on the street […] . Read moreGenuine Expedia guest review
Everything was great... The room was very clean. The staff were exultant!! The location could not have been better for my needs.. Quick acces back on the main highways, for going out and heading back home, were a plus.. And the hotel is only blocks from many attractions.Genuine Expedia guest review
Everyone was very friendly. Great location as you're within walking distance of lots of attractions.Genuine Expedia guest review
"A Memphis Gem!"
We selected this hotel after reading comments on Trip Advisor. We had considered staying at the "Peabody" , but some "spotty" review steered us away. Glad we selected the "Madison". It was excellent!Genuine Expedia guest review
"Great Customer Service!"
Everything about this hotel was great. ALL of the customer service personnel were extremely accomodating and eager to please. From the valet, the front desk, the servers at the bar / restaraunt, the cleaning persons... all of them were very engaging and eager to ensure that we were pleased. Great beds, very comfortable, & well worth the money! Than […] ks! Read moreGenuine Hotels.com guest review
"Loved this hotel"
Loved this hotel, the staff was great!! We loved our room and the rooftop bar had a magnificent view!Genuine Expedia guest review
This was a beautiful hotel! The decor was modern and very clean. The food was great and the Keurig in my room was a pleasent surprise. The gym and pool were very clean. I would be very happy to stay there again.Genuine Hotels.com guest review
"Pinnacle of Class"
I just returned from my buddy's wedding in Memphis and during my trip i stood in 3 hotels(because one hotel messed up my reservations badly), this was by far the best. The room was awesome, very modern, comfortable, clean, and great views of the city. Service was great the valets and bellhops were awesome, great recommendations on dinning and entertainment […] around the city. In hotel reception/front desk was always helpful and all staff was prompt with service especially ice delivery and i can't forget Cleaning/Turndown was incredible. It is also a block from Rendezvous, The Blue Plate Cafe(Killer Breakfast), a short walk to Beale St., and their roof top bar is the best in the city with breath taking views of the city and the river. If you are doing a couples weekend getaway in Downtown Memphis or just treating yourself to something special, splurge and stay at the Madison. Read moreGenuine Hotels.com guest review
I absolutely loved this hotel!! The staff was fantastic! Friendly and very helpful!! I would DEFINITELY stay here again!!! I only wish the roof top bar was open later!!!Genuine Hotels.com guest review
"Expected better service for the price."
Check in was slow and rude. Even after repeated requests, our room was never cleaned. The roof top bar was nice, but all the appetizers tasted the same, were cold and the service was terrible. We had a King size suite which was nice and comfortable. Walking distance to restaurants and Beale St. Although there was a lot of police activity on the corner […] the first night we were there. Read moreGenuine Hotels.com guest review
Everything about this hotel nice. Every staff member was incredibly helpful. The only drawback was my room air conditioning would not cool my room even though I had the thermostat set to 55°F. I believe they could have fixed it had I told them about it early Saturday morning but Iddidn't notified the staff until about 7:00pm Saturday night. The staff […] was apologetic. All in all, it was one of the best hotels I've ever stayed in and I will definitely consider staying there again in the future. Read moreGenuine Expedia guest review
"Going to Memphis"
Memphis is a 2 day visit city, unless you are interested in getting drunk each night on Beale Street. Sun Studios, Graceland, and the river are the most worthwhile attractions. The Madison is well situated in downtown so you can walk or take the streetcar to most destinations. The rooftop bar is awesome, even if you don't drink. You get a 180 degree […] view of the Mississippi and a great sunset when weather permits. Our room wasn't vacuumed before we arrived, and wasn't during our 3 day/2 night stay. Cracker crumbs and other items were on the floor and carpet when we arrived and when we left. I hate to complain, and like to see how staff operate independently...they failed. And staff were always in our elevator which made us feel as if we weren't actually guests. The Brunch is way overpriced...I didn't know until I received the bill. Our room had a view of the wall and windows of another large building...no sunlight. Our room was quiet, which we value highly. Overall, considering the rate and service, I can't recommend the Madison. Pay the fee to go up to the rooftop as a visitor and stay someplace cleaner and less expensive. Read moreGenuine Hotels.com guest review
"Friendly Staff, Perfect Locale, Very Quite."
We walked to museums, restaurants and the Beale St. music scene. Shuttle bus took us to Graceland.Genuine Expedia guest review
"Memphis 10, Madison Hotel 3"
The Madison is supposedly a 4 star hotel, trust me, it is not even close. We arrived at 5pm, 2 hours past check in and our room was not ready. When we do finally get our room it is dirty, not vacuumed or dusted. Despite paying extra for a 3rd guest the room was not supplied for 3, not enough towels, coffee cups or coffee. I have never stayed in a four […] star hotel in which I had to call the front desk as soon as I walked into my room. Front desk help was not sympathetic or apologetic at all. After spending the next day out exploring wonderful Memphis we returned at 5:30pm to find our room had not been made for the day, another call to the front desk. We went to the rooftop, which does have beautiful views of the river, for about 1.5hrs. The room had been addressed, but again, not enough towels, nothing tidied, NO coffee cups or coffee. On our way out to dinner we spoke with the manager and housekeeping manager about these issues. They did apologize, offered us a bottle of wine and said they would head up to rectify room. When we returned, lo and behold there were rugs on the bathroom floor, a tray(none before) with 3 coffee cups AND water glasses, enough coffee for all, tidied up, and left us a box of chocolates and a bottle of wine. Let me correct that...a bottle of wine way into the vinegar stage and a box of stale chocolates. Really quite insulting. I will not be recommending The Madison Hotel to any family, friends, or clients. They need to get their act together. Read moreGenuine Expedia guest review
"Good Location, trendy yet comfortable"
Pleasure to stay at the Maddison. brilliant decor and music theme. Will return.Genuine Expedia guest review
"Gem in the mud"
Needed to find a hotel by the river, for an event in town and every thing was booked. Hotels.com recmmended the Madison and nailed it! From the moment we pulled up to the valet to the moment we pulled away they took excellent care of every detail. Spacious room with all the amenities and attention to details.The only slip, turn down service forgot to […] replenish the face cloths they took so we were without for the showers - no big deal but hotel should know so here it is... Read moreGenuine Hotels.com guest review
"Spring break music road trip"
The Madison is right in the heart of downtown Memphis. It is a lovely boutique hotel with very modern decor and rooms. The rooms are very spacious and well appointed. The staff couldn't be friendlier! Everyone was so helpful and gave us great information on where to go for meals etc. The best part of our stay there was the rooftop bar. It was beautiful […] to watch the sunset from the rooftop and it had a great view of the city. Read moreGenuine Hotels.com guest review
"Nice hotel very near the river"
Hotel has spectacular views of the Mississippi River from the lounge area on the top of the hotel. A good bar there which is busy right after the work day. The hotel resturant has limited seating for less than 50 people but the service is good and the food well prepaired. We had some disapointment with the hotel staff that cleaned our room. We stayed […] four nights, and with the exception of the night we arrived (after midnight thanks to Amtrak from New Orleans) when the room was propertly outfitted. Each of the following three days required a call to the front desk for a hairdryer, and linen that was removed but not replaced on two occasions. The front desk said that bottled water was complimentary but when it was not replaced after the first day, we called again and was told that bottled water was only provided upon check-in. Otherwise a nice stay, but the little lapses in detail by the housekeeping staff would probably keep us from staying there again. Read moreGenuine Expedia guest review
"Penthouse view was amazing!!!"
There was some trash in the room behind the television-dresser. There was used/open soap in the bathroom. No shampoo in the room. The tile on the wall above bathtub had some stains that were not clean. Magnifying lighted mirror on wall did not turn on. The front of the house staff was outstanding. We would like to mention that Felicia especially, and […] Eddie were very friendly and helpful. Valet was also quite good. Read moreGenuine Hotels.com guest review
Response by Madison Hotel Dear D Moran, Thank you for feedback. I would like to apologize for the incomplete housekeeping service you received during your stay. This is not the standard of the Madison Hotel. Please know that we take your comments seriously and our Executive Housekeeper will follow up with the team. I appreciate your kind remarks regarding Felicia, Eddie and our Valet team and I will be sure to let them know. Thank you for selecting the Madison Hotel and I hope you will give us another opportunity on your next visit to Memphis.
"Extremely nice hotel."
This hotel was a wonderful place for my family to stay. It was so clean and the staff was just outstanding.Genuine Expedia guest review
Response by Madison Hotel Dear Derek, Thank you for your review. We are glad you enjoyed your stay and look forward to seeing you are your family again.
Everything was excellent. It's expensive and whether it was worth the money, I don't know. But as far as experience, I have no complaints.Genuine Hotels.com guest review
Response by Madison Hotel Dear Stan Baldwin, Thank you for selecting the Madison Hotel! We appreciate your feedback and look forward to welcoming you back.
"Location very central"
Rooftop has a wonderful view but not enough staff before sunsetGenuine Expedia guest review
Response by Madison Hotel We are glad that you enjoyed the rooftop and will be sure the Food and Beverage Director is aware of your concerns regarding staffing. Thank you for staying with us.
"Beautiful boutique hotel"
We loved this hotel. We chose it for our two year anniversary celebration, and were not disappointed. The vibe of the hotel was perfect.... Decor was great, room was great, bathroom was amazing. Keep up the good work!Genuine Hotels.com guest review
Response by Madison Hotel Thank you for celebrating your anniversary with us. We are glad you enjoyed your accommodation and look forward to welcoming you back next year.
"boutique hotel in a great location"
Everything was just as expected from a hotel of this type - clean, spacious rooms, great in-room amenities, large windows and stylish common areas. All staff that I encountered were pleasant and hospitable. Servers at breakfast were a little overwhelmed, but made up for it with their pleasant demeanor.Genuine Hotels.com guest review
Beal street and pedestrian zone in immediate proximity. Quiet rooms, spacious room and bathroom. Valet parking cost is kind of expensive.Genuine Hotels.com guest review
Response by Madison Hotel Dear Chris, Thank you for your comment. We are glad you enjoyed our location and your room accommodation and your feedback is appreciated.
Good : Room was large enough for 4 people (2 adults and 2 kids) Not so good: We stayed for 4 nights. In the eve of our second day we realized that no one was cleaning our room. My husband complained and few hour later manager came to visit us in our room She said that she had our room as a "no clean". I never heard anything like that... We travel at […] least twice a months and usually stay in the better hotel. This one is definitely overpriced. Read moreGenuine Expedia guest review
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