"The place to stay in Memphis"
Sadly, we had only one night at the Madison. It was a trip where we stayed at six hotels in eight nights and this was the best. Beautiful building, wonderful staff, great location. We'll be back.Genuine Hotels.com guest review
This was our first stay at the Madison, but will not be our last. Service was great.Genuine Hotels.com guest review
"Completely overpriced for tiny rooms - misleading"
Overpriced. Tiny room for almost $300. Valet parking available only. Ridiculous $29 per day! Staff was nice, but could have gotten a lot more for the money at The Westin. At these rates nothing should be an extra charge i.e. honor bar in room, valet, etc.Genuine Hotels.com guest review
"Great boutique hotel!"
Great hotel if you need to stay downtown and like boutiques. Good restaurants nearby. Downtown does not offer activities besides food and drink - no shopping. I've stayed here before and will again.Genuine Hotels.com guest review
"Pay attention to the details!!"
Stay was intended for rest and relaxation. Hotel is quiet and staff were extremely friendly. However I was disappointed with the amenities that should be in place for a hotel that clearly wants to be considered elite in Memphis. Here are the items that I feel need to be paid attention to: there were only 2 bath towels for a double occupancy, only one […] robe per double occupancy, soaps, shampoos etc were not restocked for the second day, cocktail napkins for the bar glasses were reused not replaced by cleaning staff. Room service for breakfast took over an hour and when the order came it was incomplete and cold. The in house restaurant breakfast had cold weak coffee, rotten tomatoes included as garnish on the plate and when the kitchen staff needed to open the door in the back they created a winter cold blast of air straight through the restaurant. When I pointed this out to the waitress she felt she had a viable excuse as to why the Artic blast (outdoor temperature at the time was 23 degrees) was ok and did not resolve the situation. I would have stayed and enjoyed the time with my spouse but we were forced to leave the area due to the bitter cold. The front desk staff and doormen could not have been more pleasant and helpful, they truly represent what I think the Madison Hotel wants to project in order to be considered a top rate hotel in the Memphis market. Read moreGenuine Hotels.com guest review
"Great location and venue."
It was a great weekend girl's getaway destination. Walking distance to shops and restaurants. Customer Service was phenomenal and they were quick to respond to our concerns. Also a restaurant onsite was very convenient. Would definitely stay here again.Genuine Hotels.com guest review
"Extremely comfortable rooms"
This is a great place to stay in Memphis. The location is great and the rooms are very comfortable. The staff treated us great. We loved it.Genuine Hotels.com guest review
"Best place to stay in Memphis!!"
Stayed here on our honeymoon and the staff was friendly, the room great, and service was excellent! Best place I've ever stayed in Memphis!Genuine Hotels.com guest review
"Hip for Memphis"
I had heard good things about the hotel. It's one of the only "hip"/"boutiquey" hotels in Memphis. It lived up to its reputation. Clean room, friendly staff, cool bar on roof that, unfortunately, was closed due to weather. Two negatives: 1) The hotel was basically empty and, despite me asking, no upgrade to the room was offered. Just felt cheap of them. […] 2) The neighborhood, despite Memphis' effort to make downtown safe again, isn't. I walked two blocks or so to the famous Rendezvous for some ribs and didn't feel safe at all. That said, it was walking distance to the Rendezvous. I would recommend the hotel to folks who are looking for more of a "big city" experience in Memphis which has really no other options. Read moreGenuine Hotels.com guest review
"Very friendly staff"
Staying at the Madison was a very pleasant experience, but mostly because of the staff. Valet is extremely helpful, and the front desk was also very pleasant. In particular, Eddie at the front desk was a pleasure to work with in finding out cool spots to go to. One negative thing though is that the toilet seat in the bathroom was broken, and you would […] figure that a hotel of this class would make sure that all amenities were to meet all expectations. I would definitely return to this hotel. Read moreGenuine Expedia guest review
"nice boutique hotel"
The ambience and decor very stylish and chic. The sky terrace is a must see.Genuine Expedia guest review
We stayed here for one night on our way south. Lovely hotel not far from the main strip. Great service from front desk etc. Highly recommend for couples. A bit of a small room but to be expected in major cities.Genuine Hotels.com guest review
"A hip downtown hotel"
This is a great hotel in downtown. An easy to walk to Beale street, and it has a spectacular roof top bar. The restaurant in the hotel is also very good. This is the second time I have stayed there, and enjoy far better than the Peabody. The one down side is that is a bit further away from Beale, but it is still just a 5-10 min walk.Genuine Hotels.com guest review
"southern hospitality in memphis"
this was a very chic hotel, a good location in downtown Memphis. the real plus was the staff, everyone was very friendly, and did everything they could to make you comfortable,I was impressed and would like to compliment all of the staff.Genuine Hotels.com guest review
Love itGenuine Hotels.com guest review
"great get away"
wonderful would stay there againGenuine Hotels.com guest review
Everything was okGenuine Hotels.com guest review
"What an awesome place!"
Excellent service, Beautiful Hotel & Room...Loved it. Can't rave enough. The only complaint? Someone thought it would be a good idea to come bang the giant dumpsters and jar me awake at 4AM...(I guess they were being emptied? Even so, not nice to wake up to...) The hotel was perfect and I will be staying there again.Genuine Hotels.com guest review
nice rooms with rock and roll decor throughout hotel. Cool place.Genuine Expedia guest review
"Great Location, wonderful roof top bar"
Excellent stay, surprised breakfast wasn't included as the rate was expensive and most USA hotels/motels do include breakfast.Genuine Hotels.com guest review
Amazing hotel! Friendly staff, beautiful terrace! Can't wait to visit again.Genuine Hotels.com guest review
"So close to excellent, but missed on the basics"
The hotel is beautiful, in a great location, terrific roof deck lounge, and the rooms are very spacious and comfortable. However... We had a 6am flight that required us to leave at 4:30am on check-out day. When we woke, we realized that housekeeping had not left any coffee pods for the machine and, even after 10 minutes of continuous running, there […] was no hot water for a shower. A rude awakening to say the least. I'd also add that the front desk seemed understaffed (long waits, sometimes unmanned for 5 minutes at a time), and the wait staff on the roof deck was a bit indifferent to their clientele (long waits, indifferent attitudes). Get these basics right, and it's probably one of the best hotels in Memphis. Read moreGenuine Expedia guest review
Great boutique hotel ... convenient location. Loved view from roof. Friendly staff!Genuine Expedia guest review
Nasty hotel that's over priced. Should be about 59 dollars a night. They also want 29 dollars a day parking. I will guarantee you that I will not stay in Memphis again. The streets have a big crime problem. Detroit of the South, a city in ruins.Genuine Hotels.com guest review
Drove in for a show at the Orpheum Theater. This hotel was top notch in every way. Really enjoyed drinks and music on the rooftop lounge after a great dinner at Paulette's. Comfortable, immaculately clean, friendly staff. Will most definitely stay there again.Genuine Hotels.com guest review
"It's a keeper!"
We try to always stay at the Peabody when in Memphis due to its location down town. We found the Madison to be even more enjoyable in almost every way. We will try to stay there on our next trip to Memphis for sure. Can't find anything we didn't like about it! Thank you for your hospitality. See you next time. Bob and Faris PhillipsGenuine Expedia guest review
"Best Rooftop View in Memphis!"
A great hotel with excellent staff and service. Rooftop lounge with Mississippi river views made fro very nice happy hours and sunset viewing. Main St. area has nice restaurants near by and is an easy walk to Beale St without having to be "in the mix". Will definitely be my first choice when in Memphis!Genuine Hotels.com guest review
We were upgraded to a presidential suite and had an amazing stayGenuine Expedia guest review
The madison is an extremely nice hotel. The only problem I had was at the front desk. Several times in the evening and at night we had to hunt someone down for help. If trying to go somewhere and need you car you might be waiting a while. And when I asked for a breakdown of this checkout bill because there was a 300 dollar incidental on my credit card […] I recieve a bit of attitude and I tell you paying 700 for two nights I don't expect attitude from anyone. Other than that it was a nice stay. Read moreGenuine Expedia guest review
"Perfect for activities downtown"
The staff was very welcoming at check in. They were competent and went above and beyond . Our rooms were clean and comfortable. The rooms were updated and had all that was required. On our second night there was a noise problem in the room across from ours. When reported the staff responded, but the noise continued. That was not a good night for sleep […] . I loved the view from the top of the building, but unfortunately, a party was on the top of the building when we returned from our ballgame, and the cover charge and loud noise drove us back to our rooms. Read moreGenuine Expedia guest review
"Hotel within walking distance to Beale St"
Room too small and pricey for the little space. Most of the closet is full of baskets that are not necessary and little space to hang clothes. It was clean the first day but we extended our stay and on the second day the bathroom was not cleaned and the towels were not replaced. Once we notified the front office they did send staff to do it quickly. […] The roof top bar has a very nice view of the river and the Tapas are quite good. The restaurant staff is very helpful and the food was good but overpriced. In general the stay was all right and it was nice to be able to walk to Beale St. Read moreGenuine Expedia guest review
Response by Madison Hotel Thank you for taking the time to share you thoughts regarding your stay at the Madison. We have multiple room types on each floor and I am sorry that your reservation was made for one of our smallest rooms - unfortunatly, we were unable to upgrade you to a larger room. I waill share your experiences with the team and will addresss your concerns. Regards, Management
My husband and I needed a hotel room with very short notice and didn't have time to do a lot of research before choosing The Madison. We are so glad we chose them though! Everyone was extremely helpful and friendly. We loved the Twilight Sky Terrace on the rooftop. We enjoyed our stay and would go back again!Genuine Hotels.com guest review
My son found white panties with black kisses on them. So I guess the guest before us had a pretty good time.Genuine Expedia guest review
Response by Madison Hotel My sincere apologies. We have addressed your concerns with the housekeeping team . I understand that Management did speak with you while you were onsite and offered an upgrade and additional night stay. Thank you for choosing the Madison and we appreciate your feedback.
"Perfect night away in Memphis"
Even though the Madison was a little more expensive than most hotels in the area, it was very nice. The rooftop area was especially unique except that we couldn't go out there after dark to see the lights of Memphis with our teenagers. Everything was in walking distance, the staff was friendly, and the room was adequate.Genuine Hotels.com guest review
"Snazzy and comfortable hotel"
Loved this smaller cool-vibe hotel. Very comfortable bed and nice linens. Large clean bathroom, great shower. Rooftop lounge was very swanky with expensive drinks and great view. Breakfast in the bar/restaurant was very good. All employees were helpful and upbeat. Short but 'sketchy' walk to Beale street which was also a bit of a sketchy scene.Genuine Hotels.com guest review
It was the best hotel I have ever stayed in and I Will be back everything was greatGenuine Hotels.com guest review
We enjoyed The Madison Hotel. It had a deco vibe with a modern feel. The elevators are decorated with album covers - super cool! Our room was gorgeous, super clean and we loved the amazing wallpaper in our room and in the bathroom... really well done. The front manager lady (forgot her name!!!) was lovely and warm. The rooftop patio is something to […] check out. Great views and the lighting is spectacular. Read moreGenuine Expedia guest review
This is a very nice hotel. Prompt and friendly service. You are within walking distance to most restaurants and shops. We enjoyed our 3 day stay. We highly recommend this hotel. Oh, every night the rooftop opens for music and cocktails.Genuine Hotels.com guest review
Ver pleasant stay,nice room and the staff was very friendly and informativeGenuine Expedia guest review
"Convenience at its best"
This hotel was exactly what we hoped it would be. There was a slight delay in the readiness of our room but the hotel comped us drinks in the bar while we waited. The room was definitely worth the wait, and after a great meal in downtown Memphis, we hurried back to the hotel to watch the sunset on the river. The atmosphere was great, the staff were […] very attentive and friendly, and the room was superior. We had a great time and look forward to returning again. Read moreGenuine Hotels.com guest review
"nice downtown hotel"
nicely refurbished old building. convenient walk to Beale Street and riverfront. convenient to downtown trolley (which unfortunately was out of service during our stay). be sure to take in the great rooftop views and atmosphere. adequate fitness center in old bank vault. a bit overpriced with everything "extra" including valet parking on the street […] . Read moreGenuine Expedia guest review
Everything was great... The room was very clean. The staff were exultant!! The location could not have been better for my needs.. Quick acces back on the main highways, for going out and heading back home, were a plus.. And the hotel is only blocks from many attractions.Genuine Expedia guest review
Everyone was very friendly. Great location as you're within walking distance of lots of attractions.Genuine Expedia guest review
"A Memphis Gem!"
We selected this hotel after reading comments on Trip Advisor. We had considered staying at the "Peabody" , but some "spotty" review steered us away. Glad we selected the "Madison". It was excellent!Genuine Expedia guest review
"Great Customer Service!"
Everything about this hotel was great. ALL of the customer service personnel were extremely accomodating and eager to please. From the valet, the front desk, the servers at the bar / restaraunt, the cleaning persons... all of them were very engaging and eager to ensure that we were pleased. Great beds, very comfortable, & well worth the money! Than […] ks! Read moreGenuine Hotels.com guest review
"Loved this hotel"
Loved this hotel, the staff was great!! We loved our room and the rooftop bar had a magnificent view!Genuine Expedia guest review
This was a beautiful hotel! The decor was modern and very clean. The food was great and the Keurig in my room was a pleasent surprise. The gym and pool were very clean. I would be very happy to stay there again.Genuine Hotels.com guest review
"Pinnacle of Class"
I just returned from my buddy's wedding in Memphis and during my trip i stood in 3 hotels(because one hotel messed up my reservations badly), this was by far the best. The room was awesome, very modern, comfortable, clean, and great views of the city. Service was great the valets and bellhops were awesome, great recommendations on dinning and entertainment […] around the city. In hotel reception/front desk was always helpful and all staff was prompt with service especially ice delivery and i can't forget Cleaning/Turndown was incredible. It is also a block from Rendezvous, The Blue Plate Cafe(Killer Breakfast), a short walk to Beale St., and their roof top bar is the best in the city with breath taking views of the city and the river. If you are doing a couples weekend getaway in Downtown Memphis or just treating yourself to something special, splurge and stay at the Madison. Read moreGenuine Hotels.com guest review
I absolutely loved this hotel!! The staff was fantastic! Friendly and very helpful!! I would DEFINITELY stay here again!!! I only wish the roof top bar was open later!!!Genuine Hotels.com guest review
"Expected better service for the price."
Check in was slow and rude. Even after repeated requests, our room was never cleaned. The roof top bar was nice, but all the appetizers tasted the same, were cold and the service was terrible. We had a King size suite which was nice and comfortable. Walking distance to restaurants and Beale St. Although there was a lot of police activity on the corner […] the first night we were there. Read moreGenuine Hotels.com guest review
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