"Loved this hotel"
Loved this hotel, the staff was great!! We loved our room and the rooftop bar had a magnificent view!Genuine Expedia guest review
This was a beautiful hotel! The decor was modern and very clean. The food was great and the Keurig in my room was a pleasent surprise. The gym and pool were very clean. I would be very happy to stay there again.Genuine Hotels.com guest review
"Pinnacle of Class"
I just returned from my buddy's wedding in Memphis and during my trip i stood in 3 hotels(because one hotel messed up my reservations badly), this was by far the best. The room was awesome, very modern, comfortable, clean, and great views of the city. Service was great the valets and bellhops were awesome, great recommendations on dinning and entertainment […] around the city. In hotel reception/front desk was always helpful and all staff was prompt with service especially ice delivery and i can't forget Cleaning/Turndown was incredible. It is also a block from Rendezvous, The Blue Plate Cafe(Killer Breakfast), a short walk to Beale St., and their roof top bar is the best in the city with breath taking views of the city and the river. If you are doing a couples weekend getaway in Downtown Memphis or just treating yourself to something special, splurge and stay at the Madison. Read moreGenuine Hotels.com guest review
I absolutely loved this hotel!! The staff was fantastic! Friendly and very helpful!! I would DEFINITELY stay here again!!! I only wish the roof top bar was open later!!!Genuine Hotels.com guest review
"Expected better service for the price."
Check in was slow and rude. Even after repeated requests, our room was never cleaned. The roof top bar was nice, but all the appetizers tasted the same, were cold and the service was terrible. We had a King size suite which was nice and comfortable. Walking distance to restaurants and Beale St. Although there was a lot of police activity on the corner […] the first night we were there. Read moreGenuine Hotels.com guest review
Everything about this hotel nice. Every staff member was incredibly helpful. The only drawback was my room air conditioning would not cool my room even though I had the thermostat set to 55°F. I believe they could have fixed it had I told them about it early Saturday morning but Iddidn't notified the staff until about 7:00pm Saturday night. The staff […] was apologetic. All in all, it was one of the best hotels I've ever stayed in and I will definitely consider staying there again in the future. Read moreGenuine Expedia guest review
"Going to Memphis"
Memphis is a 2 day visit city, unless you are interested in getting drunk each night on Beale Street. Sun Studios, Graceland, and the river are the most worthwhile attractions. The Madison is well situated in downtown so you can walk or take the streetcar to most destinations. The rooftop bar is awesome, even if you don't drink. You get a 180 degree […] view of the Mississippi and a great sunset when weather permits. Our room wasn't vacuumed before we arrived, and wasn't during our 3 day/2 night stay. Cracker crumbs and other items were on the floor and carpet when we arrived and when we left. I hate to complain, and like to see how staff operate independently...they failed. And staff were always in our elevator which made us feel as if we weren't actually guests. The Brunch is way overpriced...I didn't know until I received the bill. Our room had a view of the wall and windows of another large building...no sunlight. Our room was quiet, which we value highly. Overall, considering the rate and service, I can't recommend the Madison. Pay the fee to go up to the rooftop as a visitor and stay someplace cleaner and less expensive. Read moreGenuine Hotels.com guest review
"Friendly Staff, Perfect Locale, Very Quite."
We walked to museums, restaurants and the Beale St. music scene. Shuttle bus took us to Graceland.Genuine Expedia guest review
"Memphis 10, Madison Hotel 3"
The Madison is supposedly a 4 star hotel, trust me, it is not even close. We arrived at 5pm, 2 hours past check in and our room was not ready. When we do finally get our room it is dirty, not vacuumed or dusted. Despite paying extra for a 3rd guest the room was not supplied for 3, not enough towels, coffee cups or coffee. I have never stayed in a four […] star hotel in which I had to call the front desk as soon as I walked into my room. Front desk help was not sympathetic or apologetic at all. After spending the next day out exploring wonderful Memphis we returned at 5:30pm to find our room had not been made for the day, another call to the front desk. We went to the rooftop, which does have beautiful views of the river, for about 1.5hrs. The room had been addressed, but again, not enough towels, nothing tidied, NO coffee cups or coffee. On our way out to dinner we spoke with the manager and housekeeping manager about these issues. They did apologize, offered us a bottle of wine and said they would head up to rectify room. When we returned, lo and behold there were rugs on the bathroom floor, a tray(none before) with 3 coffee cups AND water glasses, enough coffee for all, tidied up, and left us a box of chocolates and a bottle of wine. Let me correct that...a bottle of wine way into the vinegar stage and a box of stale chocolates. Really quite insulting. I will not be recommending The Madison Hotel to any family, friends, or clients. They need to get their act together. Read moreGenuine Expedia guest review
"Good Location, trendy yet comfortable"
Pleasure to stay at the Maddison. brilliant decor and music theme. Will return.Genuine Expedia guest review
"Gem in the mud"
Needed to find a hotel by the river, for an event in town and every thing was booked. Hotels.com recmmended the Madison and nailed it! From the moment we pulled up to the valet to the moment we pulled away they took excellent care of every detail. Spacious room with all the amenities and attention to details.The only slip, turn down service forgot to […] replenish the face cloths they took so we were without for the showers - no big deal but hotel should know so here it is... Read moreGenuine Hotels.com guest review
"Spring break music road trip"
The Madison is right in the heart of downtown Memphis. It is a lovely boutique hotel with very modern decor and rooms. The rooms are very spacious and well appointed. The staff couldn't be friendlier! Everyone was so helpful and gave us great information on where to go for meals etc. The best part of our stay there was the rooftop bar. It was beautiful […] to watch the sunset from the rooftop and it had a great view of the city. Read moreGenuine Hotels.com guest review
"Nice hotel very near the river"
Hotel has spectacular views of the Mississippi River from the lounge area on the top of the hotel. A good bar there which is busy right after the work day. The hotel resturant has limited seating for less than 50 people but the service is good and the food well prepaired. We had some disapointment with the hotel staff that cleaned our room. We stayed […] four nights, and with the exception of the night we arrived (after midnight thanks to Amtrak from New Orleans) when the room was propertly outfitted. Each of the following three days required a call to the front desk for a hairdryer, and linen that was removed but not replaced on two occasions. The front desk said that bottled water was complimentary but when it was not replaced after the first day, we called again and was told that bottled water was only provided upon check-in. Otherwise a nice stay, but the little lapses in detail by the housekeeping staff would probably keep us from staying there again. Read moreGenuine Expedia guest review
"Penthouse view was amazing!!!"
There was some trash in the room behind the television-dresser. There was used/open soap in the bathroom. No shampoo in the room. The tile on the wall above bathtub had some stains that were not clean. Magnifying lighted mirror on wall did not turn on. The front of the house staff was outstanding. We would like to mention that Felicia especially, and […] Eddie were very friendly and helpful. Valet was also quite good. Read moreGenuine Hotels.com guest review
Response by Madison Hotel Dear D Moran, Thank you for feedback. I would like to apologize for the incomplete housekeeping service you received during your stay. This is not the standard of the Madison Hotel. Please know that we take your comments seriously and our Executive Housekeeper will follow up with the team. I appreciate your kind remarks regarding Felicia, Eddie and our Valet team and I will be sure to let them know. Thank you for selecting the Madison Hotel and I hope you will give us another opportunity on your next visit to Memphis.
"Extremely nice hotel."
This hotel was a wonderful place for my family to stay. It was so clean and the staff was just outstanding.Genuine Expedia guest review
Response by Madison Hotel Dear Derek, Thank you for your review. We are glad you enjoyed your stay and look forward to seeing you are your family again.
Everything was excellent. It's expensive and whether it was worth the money, I don't know. But as far as experience, I have no complaints.Genuine Hotels.com guest review
Response by Madison Hotel Dear Stan Baldwin, Thank you for selecting the Madison Hotel! We appreciate your feedback and look forward to welcoming you back.
"Location very central"
Rooftop has a wonderful view but not enough staff before sunsetGenuine Expedia guest review
Response by Madison Hotel We are glad that you enjoyed the rooftop and will be sure the Food and Beverage Director is aware of your concerns regarding staffing. Thank you for staying with us.
"Beautiful boutique hotel"
We loved this hotel. We chose it for our two year anniversary celebration, and were not disappointed. The vibe of the hotel was perfect.... Decor was great, room was great, bathroom was amazing. Keep up the good work!Genuine Hotels.com guest review
Response by Madison Hotel Thank you for celebrating your anniversary with us. We are glad you enjoyed your accommodation and look forward to welcoming you back next year.
"boutique hotel in a great location"
Everything was just as expected from a hotel of this type - clean, spacious rooms, great in-room amenities, large windows and stylish common areas. All staff that I encountered were pleasant and hospitable. Servers at breakfast were a little overwhelmed, but made up for it with their pleasant demeanor.Genuine Hotels.com guest review
Beal street and pedestrian zone in immediate proximity. Quiet rooms, spacious room and bathroom. Valet parking cost is kind of expensive.Genuine Hotels.com guest review
Response by Madison Hotel Dear Chris, Thank you for your comment. We are glad you enjoyed our location and your room accommodation and your feedback is appreciated.
Good : Room was large enough for 4 people (2 adults and 2 kids) Not so good: We stayed for 4 nights. In the eve of our second day we realized that no one was cleaning our room. My husband complained and few hour later manager came to visit us in our room She said that she had our room as a "no clean". I never heard anything like that... We travel at […] least twice a months and usually stay in the better hotel. This one is definitely overpriced. Read moreGenuine Expedia guest review
"Great hotel, great location, clean, nice staff"
Great hotel, great location, clean, nice staff. Highly recommend staying there.Genuine Expedia guest review
"Always a pleasure to stay at the Madison"
I come to Memphis 4-5 times per year and have always stayed at the Peabody!! Love the elegance of the Peabody and the history. The Madison is more modern and fun. Great service from the front desk and the food is excellent. Love the rooftop bar! Best view in Memphis!Genuine Hotels.com guest review
We were visiting Memphis for the AAC conference tournament. This hotel was within easy walking distance of the FEDEX arena and Beale Street. The staff was very friendly and helpful. The hotel is beautiful, quiet and clean.Genuine Expedia guest review
"Oh happy day"
From go the experience was wonderful. Just for being a first time visitor they up graded our room. They come in during the day to tidy up your room and pull back the covers for you. Very curtiouus and friendly staff. Enjoyed it.Genuine Expedia guest review
"Great hotel for walking down to Beale St"
Absolutely amazing! Great hotel staff! Stunning rooms! And amazing views from the rooftop!Genuine Expedia guest review
The service was great. Everyone was incredibly friendly. We really enjoyed dinner at the hotel as well. The shrimp and grits followed by deep fried Oreos! Can't beat it.Genuine Hotels.com guest review
"Front desk frowns .. Turn it around ..."
The front desk staff need attitude change! We checked in and heard all about Her terrible long day and how she needed to eat and she wouldn't change my ten dollar bill so I could tip the bellman and the valet.. Then went to ask for a toothbrush and she thought I had asked her for way too much. The front desk staff should be well groomed and all about […] the customer. She took her shoes off and walked around in her houses feet and complained about her day!!!! Need an attitude change! The nicest and best staff were the valet man and the maintenance man!! Read moreGenuine Expedia guest review
"Downtown hustle and bustle"
The overall cost of the room and parking fee of $29.00 made the visit not really worth the price paid. After fees and taxes 270.00 per night. Before the parking fee. The room service meal was also pricey and quality mediocre.Genuine Expedia guest review
Stayed at the Madison - great location - close to the theatre and some really great restaurants. The staff at the hotel was super friendly and the hotel itself was very clean as was our room. Loved the mattress. Slept great!Genuine Expedia guest review
Everything was perfect. Excellent hotel.Genuine Hotels.com guest review
"Madison Hotel Review"
The hotel was nice and the restaurant prices for the food at the hotel were reasonable. The location was perfect close to everything and in walking distance. The room was nice and clean but a little crowded. The bed was a little harder than what I normally sleep but it was comfortable. The valet parking was ridicously high. It is best to park on your […] own for $8 for 24 hours than $29 for valet parking. I say the overall rating is a 4.6. Read moreGenuine Hotels.com guest review
"Nicest Hotel Staff"
We were scheduled to stay one night, but the staff at this hotel was so incredible we stayed for 3 nights. The food at the restaurant was excellent!! We will be returning because now we have new friends.Genuine Expedia guest review
"too expensive and not enough luxury"
For the price that I spent, I was expecting to have a luxurious room. However, the room was like any other moderately priced hotel room. Not worth the money.Genuine Hotels.com guest review
"perfect, elegant, lovely weekend in memphis"
loved the hotel loved the staff loved the room loved the bathroom loved the free wifi and computer room loved the hot lap pool loved the rooftop wanted a gift shop or vending area no ice machine-felt a bit bad calling for ice everytime parking was over priced bathroom floor a could have been cleaner-but not a real issueGenuine Expedia guest review
"Great place to stay in Memphis"
Great location, great service and value. Would absolutely recommend.Genuine Hotels.com guest review
"Great down town location."
Always greatGenuine Hotels.com guest review
"Fabulous boutique hotel with wonderful service"
Was upgraded to a suite at check-in. Absolutely beautiful hotel with fantastic staff. Rooftop bar overlooking the MS River is wonderful!!!Genuine Expedia guest review
"Nice hotel,, but boring, and over price."
The Hotel it self if quite simple and very elegant at the same time. The hotel is overprice over all,, I order breakfast it was ok,, but not excellent. Also, food was too expensive for what I received. The only people who were always very nice were the valet parking guys.Although the valet parking for $29 each night. Also,, over priceGenuine Expedia guest review
"Great Boutique Hotel"
Overall, my stay at the Madison was great. The location of the hotel is perfect - within a few feet of the trolley line and just off of Main St. The staff is wonderful and the hotel restaurant, Eighty3, has excellent food. My room was large, had a comfortable bed, a tv with a wide range of channels and the shower was huge with a "rain" showerhead. They […] use the Lather line of shower amenities (Bamboo scent), quite nice. The only issues I had were that the housekeeping is a little spotty (my room was not consistently cleaned) and the housekeepers tended to bang the doors of each room while cleaning and it was quite loud if you remained in your room. I would definitely stay there again. Read moreGenuine Hotels.com guest review
"Close to Beale St"
Great hotel but the tub and carpets were dirty! Looked like carpet wasn't vacuumed in a while.Genuine Expedia guest review
"Hotel History was a Delightful Suprise"
Upon arrival at the Madison I went down to the basement and boy was I suprised to see the old vault. After I finished I went upstairs and asked my84 year old father)if he knew the history of the building. Off and on during the 1940's he was stationed at Milington. He smiled slyly and said he did in fact he been been there many times before picking my […] mother up from work at the bank. WOW! My husband and I prefer smaller boutiques. However, when I chose the Madison I had not idea of the suprised this grand old dame held. Read moreGenuine Expedia guest review
"Favorite Hotel in Memphis"
I travel to memphis ~ 10 time a year and have stayed everywhere. The Madison is my definite favorite.Genuine Expedia guest review
"One of the highlights of our Memphis trip!"
My husband and I rarely take vacations, but I have always wanted to visit Graceland and we wanted to treat ourselves to a nice hotel with some extra perks. We were not disappointed, and had a wonderful time at the Madison. The staff was so nice and helpful. The rooftop lounge was a great place to relax and watch the sunset and the river. The restaurant […] has the most amazing deep fried oreos. Read moreGenuine Expedia guest review
"Comfortable downtown retreat"
Most impressed by costumer service: thermostat in our room wasn't working and it was very cold. Someone came up right away to look at it. He couldn't fix it so in under 5 min the manager called back and we were upgraded to a suite on the same floor and also received $10 off at the hotel restaurant. Otherwise, great location, quiet hotel. Awesome view […] of the Mississippi from the rooftop bar. Valet parking is expensive but we found street parking on the same street where you don't have to feed the meter between 6pm and 8am. Read moreGenuine Hotels.com guest review
"Disappointing for the price"
1. Phone didn't work. Engineer told me it was programed wrong at the factory and couldn't be changed- then why not replace it! 2. Ran out of toilet paper -had to call fir it? First hotel I have ever been in that doesn't leave an extra! 3. Supposed to get ice at turndown. On weekend did not. Week days did. Indicates poor training or laziness. 4. 6 hangers […] in closet. Guess you can't afford more. 5. Wanted to look for friend who lives there. No telephone book anywhere in hotel, asked at desk also - don't have one. For a hotel that charges the prices you do these things become annoying and very disappointing. Never to return! Bruce Nelson (room 706) Oct. 19-24, 2013 Read moreGenuine Expedia guest review
"Very nice hotel with an awesome view from terrace"
This hotel has a terrace available to their customers 24 hours. Its a great view of the Mississippi River and Mud Island. The hotel room was nice and clean and the staff did an excellent job. Its also a short walk to Beale St. Great place and will be staying there again!Genuine Expedia guest review
"Very relaxing, upscale and and first-class service"
The room was very well appointed, the food was delicious the drinks were outstanding. The Roof top was phenomenal.Genuine Expedia guest review
My wife and I stayed for two nights. We arrived late around 9 pm. The desk clerk was very friendly. Almost too friendly, but that may have more to do with my mood and jet lag. The hotel was in nice condition. The room was nice, spacious for the size and age of the hotel, and the rooftop bar is really nice with a great view. The hotels.com price was […] very good for the quality of the room. I wish we could've gotten a king size bed, but a Queen is what we have at home. So no real loss. Read moreGenuine Hotels.com guest review
This was the second time we have stayed at the Madison and it will definitely not be the last. Its a short walk to Beale st and FedEx forum. We love the staff and the rooms. Great place to stay!Genuine Hotels.com guest review
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