"Gem in the mud"
Needed to find a hotel by the river, for an event in town and every thing was booked. Hotels.com recmmended the Madison and nailed it! From the moment we pulled up to the valet to the moment we pulled away they took excellent care of every detail. Spacious room with all the amenities and attention to details.The only slip, turn down service forgot to […] replenish the face cloths they took so we were without for the showers - no big deal but hotel should know so here it is... Read moreGenuine Hotels.com guest review
"Spring break music road trip"
The Madison is right in the heart of downtown Memphis. It is a lovely boutique hotel with very modern decor and rooms. The rooms are very spacious and well appointed. The staff couldn't be friendlier! Everyone was so helpful and gave us great information on where to go for meals etc. The best part of our stay there was the rooftop bar. It was beautiful […] to watch the sunset from the rooftop and it had a great view of the city. Read moreGenuine Hotels.com guest review
"Nice hotel very near the river"
Hotel has spectacular views of the Mississippi River from the lounge area on the top of the hotel. A good bar there which is busy right after the work day. The hotel resturant has limited seating for less than 50 people but the service is good and the food well prepaired. We had some disapointment with the hotel staff that cleaned our room. We stayed […] four nights, and with the exception of the night we arrived (after midnight thanks to Amtrak from New Orleans) when the room was propertly outfitted. Each of the following three days required a call to the front desk for a hairdryer, and linen that was removed but not replaced on two occasions. The front desk said that bottled water was complimentary but when it was not replaced after the first day, we called again and was told that bottled water was only provided upon check-in. Otherwise a nice stay, but the little lapses in detail by the housekeeping staff would probably keep us from staying there again. Read moreGenuine Expedia guest review
"Penthouse view was amazing!!!"
There was some trash in the room behind the television-dresser. There was used/open soap in the bathroom. No shampoo in the room. The tile on the wall above bathtub had some stains that were not clean. Magnifying lighted mirror on wall did not turn on. The front of the house staff was outstanding. We would like to mention that Felicia especially, and […] Eddie were very friendly and helpful. Valet was also quite good. Read moreGenuine Hotels.com guest review
Response by Madison Hotel Dear D Moran, Thank you for feedback. I would like to apologize for the incomplete housekeeping service you received during your stay. This is not the standard of the Madison Hotel. Please know that we take your comments seriously and our Executive Housekeeper will follow up with the team. I appreciate your kind remarks regarding Felicia, Eddie and our Valet team and I will be sure to let them know. Thank you for selecting the Madison Hotel and I hope you will give us another opportunity on your next visit to Memphis.
"Extremely nice hotel."
This hotel was a wonderful place for my family to stay. It was so clean and the staff was just outstanding.Genuine Expedia guest review
Response by Madison Hotel Dear Derek, Thank you for your review. We are glad you enjoyed your stay and look forward to seeing you are your family again.
Everything was excellent. It's expensive and whether it was worth the money, I don't know. But as far as experience, I have no complaints.Genuine Hotels.com guest review
Response by Madison Hotel Dear Stan Baldwin, Thank you for selecting the Madison Hotel! We appreciate your feedback and look forward to welcoming you back.
"Location very central"
Rooftop has a wonderful view but not enough staff before sunsetGenuine Expedia guest review
Response by Madison Hotel We are glad that you enjoyed the rooftop and will be sure the Food and Beverage Director is aware of your concerns regarding staffing. Thank you for staying with us.
"Beautiful boutique hotel"
We loved this hotel. We chose it for our two year anniversary celebration, and were not disappointed. The vibe of the hotel was perfect.... Decor was great, room was great, bathroom was amazing. Keep up the good work!Genuine Hotels.com guest review
Response by Madison Hotel Thank you for celebrating your anniversary with us. We are glad you enjoyed your accommodation and look forward to welcoming you back next year.
"boutique hotel in a great location"
Everything was just as expected from a hotel of this type - clean, spacious rooms, great in-room amenities, large windows and stylish common areas. All staff that I encountered were pleasant and hospitable. Servers at breakfast were a little overwhelmed, but made up for it with their pleasant demeanor.Genuine Hotels.com guest review
Beal street and pedestrian zone in immediate proximity. Quiet rooms, spacious room and bathroom. Valet parking cost is kind of expensive.Genuine Hotels.com guest review
Response by Madison Hotel Dear Chris, Thank you for your comment. We are glad you enjoyed our location and your room accommodation and your feedback is appreciated.
Good : Room was large enough for 4 people (2 adults and 2 kids) Not so good: We stayed for 4 nights. In the eve of our second day we realized that no one was cleaning our room. My husband complained and few hour later manager came to visit us in our room She said that she had our room as a "no clean". I never heard anything like that... We travel at […] least twice a months and usually stay in the better hotel. This one is definitely overpriced. Read moreGenuine Expedia guest review
"Great hotel, great location, clean, nice staff"
Great hotel, great location, clean, nice staff. Highly recommend staying there.Genuine Expedia guest review
"Always a pleasure to stay at the Madison"
I come to Memphis 4-5 times per year and have always stayed at the Peabody!! Love the elegance of the Peabody and the history. The Madison is more modern and fun. Great service from the front desk and the food is excellent. Love the rooftop bar! Best view in Memphis!Genuine Hotels.com guest review
We were visiting Memphis for the AAC conference tournament. This hotel was within easy walking distance of the FEDEX arena and Beale Street. The staff was very friendly and helpful. The hotel is beautiful, quiet and clean.Genuine Expedia guest review
"Oh happy day"
From go the experience was wonderful. Just for being a first time visitor they up graded our room. They come in during the day to tidy up your room and pull back the covers for you. Very curtiouus and friendly staff. Enjoyed it.Genuine Expedia guest review
"Great hotel for walking down to Beale St"
Absolutely amazing! Great hotel staff! Stunning rooms! And amazing views from the rooftop!Genuine Expedia guest review
The service was great. Everyone was incredibly friendly. We really enjoyed dinner at the hotel as well. The shrimp and grits followed by deep fried Oreos! Can't beat it.Genuine Hotels.com guest review
"Front desk frowns .. Turn it around ..."
The front desk staff need attitude change! We checked in and heard all about Her terrible long day and how she needed to eat and she wouldn't change my ten dollar bill so I could tip the bellman and the valet.. Then went to ask for a toothbrush and she thought I had asked her for way too much. The front desk staff should be well groomed and all about […] the customer. She took her shoes off and walked around in her houses feet and complained about her day!!!! Need an attitude change! The nicest and best staff were the valet man and the maintenance man!! Read moreGenuine Expedia guest review
"Downtown hustle and bustle"
The overall cost of the room and parking fee of $29.00 made the visit not really worth the price paid. After fees and taxes 270.00 per night. Before the parking fee. The room service meal was also pricey and quality mediocre.Genuine Expedia guest review
Stayed at the Madison - great location - close to the theatre and some really great restaurants. The staff at the hotel was super friendly and the hotel itself was very clean as was our room. Loved the mattress. Slept great!Genuine Expedia guest review
Everything was perfect. Excellent hotel.Genuine Hotels.com guest review
"Madison Hotel Review"
The hotel was nice and the restaurant prices for the food at the hotel were reasonable. The location was perfect close to everything and in walking distance. The room was nice and clean but a little crowded. The bed was a little harder than what I normally sleep but it was comfortable. The valet parking was ridicously high. It is best to park on your […] own for $8 for 24 hours than $29 for valet parking. I say the overall rating is a 4.6. Read moreGenuine Hotels.com guest review
"Nicest Hotel Staff"
We were scheduled to stay one night, but the staff at this hotel was so incredible we stayed for 3 nights. The food at the restaurant was excellent!! We will be returning because now we have new friends.Genuine Expedia guest review
"too expensive and not enough luxury"
For the price that I spent, I was expecting to have a luxurious room. However, the room was like any other moderately priced hotel room. Not worth the money.Genuine Hotels.com guest review
"perfect, elegant, lovely weekend in memphis"
loved the hotel loved the staff loved the room loved the bathroom loved the free wifi and computer room loved the hot lap pool loved the rooftop wanted a gift shop or vending area no ice machine-felt a bit bad calling for ice everytime parking was over priced bathroom floor a could have been cleaner-but not a real issueGenuine Expedia guest review
"Great place to stay in Memphis"
Great location, great service and value. Would absolutely recommend.Genuine Hotels.com guest review
"Great down town location."
Always greatGenuine Hotels.com guest review
"Fabulous boutique hotel with wonderful service"
Was upgraded to a suite at check-in. Absolutely beautiful hotel with fantastic staff. Rooftop bar overlooking the MS River is wonderful!!!Genuine Expedia guest review
"Nice hotel,, but boring, and over price."
The Hotel it self if quite simple and very elegant at the same time. The hotel is overprice over all,, I order breakfast it was ok,, but not excellent. Also, food was too expensive for what I received. The only people who were always very nice were the valet parking guys.Although the valet parking for $29 each night. Also,, over priceGenuine Expedia guest review
"Great Boutique Hotel"
Overall, my stay at the Madison was great. The location of the hotel is perfect - within a few feet of the trolley line and just off of Main St. The staff is wonderful and the hotel restaurant, Eighty3, has excellent food. My room was large, had a comfortable bed, a tv with a wide range of channels and the shower was huge with a "rain" showerhead. They […] use the Lather line of shower amenities (Bamboo scent), quite nice. The only issues I had were that the housekeeping is a little spotty (my room was not consistently cleaned) and the housekeepers tended to bang the doors of each room while cleaning and it was quite loud if you remained in your room. I would definitely stay there again. Read moreGenuine Hotels.com guest review
"Close to Beale St"
Great hotel but the tub and carpets were dirty! Looked like carpet wasn't vacuumed in a while.Genuine Expedia guest review
"Hotel History was a Delightful Suprise"
Upon arrival at the Madison I went down to the basement and boy was I suprised to see the old vault. After I finished I went upstairs and asked my84 year old father)if he knew the history of the building. Off and on during the 1940's he was stationed at Milington. He smiled slyly and said he did in fact he been been there many times before picking my […] mother up from work at the bank. WOW! My husband and I prefer smaller boutiques. However, when I chose the Madison I had not idea of the suprised this grand old dame held. Read moreGenuine Expedia guest review
"Favorite Hotel in Memphis"
I travel to memphis ~ 10 time a year and have stayed everywhere. The Madison is my definite favorite.Genuine Expedia guest review
"One of the highlights of our Memphis trip!"
My husband and I rarely take vacations, but I have always wanted to visit Graceland and we wanted to treat ourselves to a nice hotel with some extra perks. We were not disappointed, and had a wonderful time at the Madison. The staff was so nice and helpful. The rooftop lounge was a great place to relax and watch the sunset and the river. The restaurant […] has the most amazing deep fried oreos. Read moreGenuine Expedia guest review
"Comfortable downtown retreat"
Most impressed by costumer service: thermostat in our room wasn't working and it was very cold. Someone came up right away to look at it. He couldn't fix it so in under 5 min the manager called back and we were upgraded to a suite on the same floor and also received $10 off at the hotel restaurant. Otherwise, great location, quiet hotel. Awesome view […] of the Mississippi from the rooftop bar. Valet parking is expensive but we found street parking on the same street where you don't have to feed the meter between 6pm and 8am. Read moreGenuine Hotels.com guest review
"Disappointing for the price"
1. Phone didn't work. Engineer told me it was programed wrong at the factory and couldn't be changed- then why not replace it! 2. Ran out of toilet paper -had to call fir it? First hotel I have ever been in that doesn't leave an extra! 3. Supposed to get ice at turndown. On weekend did not. Week days did. Indicates poor training or laziness. 4. 6 hangers […] in closet. Guess you can't afford more. 5. Wanted to look for friend who lives there. No telephone book anywhere in hotel, asked at desk also - don't have one. For a hotel that charges the prices you do these things become annoying and very disappointing. Never to return! Bruce Nelson (room 706) Oct. 19-24, 2013 Read moreGenuine Expedia guest review
"Very nice hotel with an awesome view from terrace"
This hotel has a terrace available to their customers 24 hours. Its a great view of the Mississippi River and Mud Island. The hotel room was nice and clean and the staff did an excellent job. Its also a short walk to Beale St. Great place and will be staying there again!Genuine Expedia guest review
"Very relaxing, upscale and and first-class service"
The room was very well appointed, the food was delicious the drinks were outstanding. The Roof top was phenomenal.Genuine Expedia guest review
My wife and I stayed for two nights. We arrived late around 9 pm. The desk clerk was very friendly. Almost too friendly, but that may have more to do with my mood and jet lag. The hotel was in nice condition. The room was nice, spacious for the size and age of the hotel, and the rooftop bar is really nice with a great view. The hotels.com price was […] very good for the quality of the room. I wish we could've gotten a king size bed, but a Queen is what we have at home. So no real loss. Read moreGenuine Hotels.com guest review
This was the second time we have stayed at the Madison and it will definitely not be the last. Its a short walk to Beale st and FedEx forum. We love the staff and the rooms. Great place to stay!Genuine Hotels.com guest review
"Great place to stay"
We haven't been to Memphis in years and wanted to stay close to the FedEx Forum. This was an excellent choice! Its only four blocks from Beale St. and two blocks off of the water. The trolley runs right past the corner where hotel is located and its easy to find. We loved that the staff was polite and helpful right from the time we pulled up. Valet […] and doorman were both welcoming. We made our way to the check in desk to again find a smiling face welcoming us to the hotel. We were starving so they put our luggage in our room for us while we went to the restaurant in the hotel. It had great choices on the dinner menu and Alex the bartender was helpful with suggestions to do for the night. I loved the room with its lush bed and big shower. Only negative I would state would be there weren't enough lights in the bathroom, but its a hotel, so its hard to place lighting everywhere. Overall I obviously would recommend this hotel and will be staying again when we visit. Read moreGenuine Expedia guest review
"Great, but could do a little bit better"
Although the service was generally excellent at The Madison and all the staff very friendly and professional, the housekeeper skipped some steps sometimes and we had the feeling he/she just dashed through. The evening turndown service (including filling the ice bucket) was great but was done a bit on the late side for us.Genuine Hotels.com guest review
Everyone was friendly & smiling & made you feel special.Genuine Expedia guest review
pass this on to your city counsel. I have been all over the world from russia to china and NY to LA and I have never been in a city as dirty as Memphis was. If you want the tourist business you need to clean your streets every night. I have never seen that much trash on the streets in any city. You have a very historical and beautiful town that is not […] maintained. it's a shame. Read moreGenuine Expedia guest review
"Close to fun, great rooftop!"
It was wonderful, great, quality hotel with lots of amenities!Genuine Hotels.com guest review
"OUTDOOR LOUNGE TOP FLOOR SPECTACULAR & FUN"
Enjoyed stay. No towel bars. I found that a bit inconvenient since hotels want us to reuse towels. Employees all very friendly and helpful. I love that they furnish a refrigerator in room. Nice to have a cold drink or some fruit.Genuine Hotels.com guest review
Exceeded expectations. Upscale and polished. Parking too expensive. Valet only, nowhere to park downtown after 8p. Downtown Memphis is a bit shabby. Seek other neighborhoods for food and dining (South Cooper). Full service gym across the street. Would stay every time I'm in Memphis!Genuine Hotels.com guest review
"Great hotel within walking distance of downtown."
Great staff and, overall, great amenities! The rooms are a bit on the expensive end, though, and so are some of the onsite extras (parking, breakfast, bar, etc).Genuine Expedia guest review
"Close to Mud Island"
All staff very helpful and very friendly!! Loved the penthouse, Beautiful viewsGenuine Expedia guest review
"Lovely modernized old hotel"
What a terrific experience! While Memphis has its bumps and scrapes, the Madison has done a terrific job of creating a modern luxurious hotel from old bones. Easy walk to Beale St that makes you feel very connected to 'all things Memphis'. Great downtown location near a MU campus and great dog park around the corner with Civil War monuments. The neighborhood […] feels very upscale despite some still vacant buildings and draws a young crown. Very accomodating pet policy. The restaurant was awesome, really cool decor and great food! My brood is still bummed out we skipped breakfast and the promising hash. Read moreGenuine Hotels.com guest review
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