Staff was friendly and very helpful. Went above and beyond to meet our requests.Genuine Hotels.com guest review
"Excellent Stay, Great Wedding!!!"
I enjoyed my stay at Southway Hotel. The staff was amazing and helpful. The rooms were clean and comfortable. Worth every penny. It was also a great place to hold a wedding. My cousin was married in the courtyard andGenuine Hotels.com guest review
"Southway Hotel-Good Stay"
Good amenities, great staff, convenient shuttle to airport, with very nice rooms. It would not be the 1st choice if I needed to be near downtown and the Convention Center. Otherwise, this would be my first choice for a stay in Ottowa.Genuine Hotels.com guest review
I enjoyed my trip. This hotel was nice.Genuine Hotels.com guest review
The hotel is pretty nice, clean, rooms is big And staff is really helpful and nice!!! Location is a little bit far from centr, but you have free parking, wi-fi and breakfast. Actually it's not a real breakfast - you only have tea, coffee, orange juice, muffins, yogurt, serial and fruits ... Nothing hot. But over all - it's a good stay!Genuine Hotels.com guest review
"Continental Breakfast Coffee"
My overall stay was good. The only thing I should have commented on was on the last day I was there, Friday March 28 2014, the breakfast coffee was changed from Starbucks to Van Haute. I am a Starbucks fan and have been for 40 years and I find coffee like Van Haute has no flavour. I had one with breakfast and took one on the road to Montreal. I could […] not drink it and had to throw it out. Read moreGenuine Hotels.com guest review
Loved all the Christmas trees and overall decorGenuine Hotels.com guest review
Super clean rooms, comfortable beds, room to move not cramped even with 4 people in room. So quiet didn't hear a thing thru the night. The most amazing coffee and munchies in morning. Will definitely be returning. Thank you.Genuine Expedia guest review
"It was a ice hotel."
My stay was two nights long, and I had a very pleasant experience. If my traveling in future will cross path in Ottawa, I will for sure again stay in Southway Hotel.Genuine Expedia guest review
"Great Hotel but do something about the Wi-Fi"
I always stay at the Southway when in Ottawa whether on business or pleasure. It's very clean, the staff is super friendly and the rooms are comfortable. I've had problems with the free Wi-Fi before, but on this last stay (Oct 2013) it was just plain ridiculous. The signal is weak anywhere inside the building. Even in the main lobby, where I was getting […] 3 bars, I could hardly connect to anything. It was bad on both my laptop and tablet. The big surprise was that across the hotel, on the street or in the little plaza over 300 ft to the west, the Southway Wi-Fi worked flawlessly. I told the front desk about it and the reply was something like "yes we know, it's all the walls!!!" They just need to do something about it. Read moreGenuine Hotels.com guest review
"Great location and value for money."
Spacious and modern rooms with great facilities. Also, very welcoming hotel staff.Genuine Expedia guest review
"Quick Trip to Ottawa"
Hallways looked somewhat dated and it appeared the maids were dealing with a water issue from one room, but my room was perfect.Genuine Expedia guest review
"Very nice hotel , hotel reception doing great jobs"
I am traveling for a long time, fist time arrived to Ottawa was Southway Inn , again when I cam back to Southway Inn Hotel, I will advise my friends and my family as wellGenuine Expedia guest review
ExcellentGenuine Hotels.com guest review
Location was great for our purposes.Genuine Hotels.com guest review
The hotel was doing some renovations but I had a newly renovated room that was very nice. The hotel was clean and lots of parking. I found the express breakfast not to have enough food. I think people want to sit and have a good breakfast and there was only couches and not a proper table to sit at. No toaster, hard boiled eggs that I like to have at […] breakfast. Read moreGenuine Hotels.com guest review
"Great choice close to the airport"
Exceeded my expectations, nice facilities, excellent staff, close to the airport.Genuine Expedia guest review
"Always come back"
The Southway is my favorite address in Ottawa. I'm full of praise for the staff and the facilities. I only have two negative comments on an otherwise exceptional hotel, and they're both about their continental breakfast. Too "humble" and only available till 9 am!!! A simple culinary upgrade would make staying at the Southway perfect.Genuine Hotels.com guest review
The hotel staff were most pleasant and knowledgable. The hotel, both inside and outside on the grounds was decorated for the Christmas holiday and it was gorgeous.Genuine Hotels.com guest review
"Comfortable, clean, great service"
Freindly, clean, great restaurant both service and food.Genuine Expedia guest review
"Great restaurant and facilities"
I enjoyed the stay very much. I had to have my room changed because an entire team of 10 year olds was playing lacrosse in the hall outside my door in anticipation of a playoff series all wekeeked. Staff offered to speak to them but instead I asked for my room to be moved, which they immediately accomodated without any questions. (The team won their […] games and I was glad!) The restaurant food and service was great, and I enjoyed the pool and the fitness room. Thanks! Read moreGenuine Hotels.com guest review
The front desk staff as well as the shuttle drivers were extremely friendly and helpful. The hotel is within walking distance to several resturants and stores including a WalMart (just in case you forget anything). My room was clean and so were the parts of the hotel that I saw.Genuine Expedia guest review
"Outdated, heavy poor food"
Daughter and I stayed one night before catching an early flight out. Cons: extremely outdated decor (from the 1980s?); only one computer in business center; slow clanky elevator; average to smallish room size. The worst was the restaurant menu: heavy, rich, over-priced, outdated food that gave us indigestion almost immediately. Not the light, fresh […] fare we were looking for prior to a long flight. Neighborhood is very definitely "mixed": felt very insecure driving down the street to the Wal-Mart to pick up breakfast for the next day ("free" continental breakfast not available before 6:30 a.m.) Pros: comfy beds, clean bathroom, 10 minutes from airport. Read moreGenuine Hotels.com guest review
"Southway is a good and affordable place to stay."
I've stayed at the Southway many times over the past 5 years. Its a great place to stay and withing walking distance to restaurants. Its close to the airport, grocery store, and there's a Furute Shop nearby in the event you leave important technology items behind. A great place for a business traveler. Nothing fancy about it - its not high-end or extravegant, […] but its its nice, clean, well priced, and has a great staff. Read moreGenuine Expedia guest review
"A decent, comfortable, and convienent hotel!"
I spent a night here and it was surprisingly good. I had never heard of it before so i had no expectations - i just hoped it was a decent hotel. And turns out it was. It's conveniently located near the airport and surrounded by various food stores and amenities that should keep your requirements satisfied. The room itself it quite decent - you definitely […] get your money's worth in that area. I mean, a 32 inch plasma screen...what more can you ask for? The pool, whirlpool, sauna, and gym are all free to use, however, i must criticise the diminutiveness of such amenities. I must also criticise the fact that the entire hotel wasn't very well insulated - they use very old air conditioners. And the shuttle driver was not helpful in assisting with baggage, Read moreGenuine Expedia guest review
Very nice hotel, clean bright rooms and pet friendlyGenuine Hotels.com guest review
We stayed in the king size deluxe suite. The room was spacious and clean. The staff were all friendly, courteous and well informed on local attractions, restaurants and events. I wish the pool and hot tub were bigger. Otherwise, wonderful time and I would definitely stay again.Genuine Hotels.com guest review
"Changes in policy"
Southways is an average airport hotel. We've never had a problem staring there before and it was fine, if a touch over-priced, because it was close to the airport, shopping and allowed dogs. However, since the last time we stayed there: A. They renovated some of the rooms so that they have no bathtubs, which my wife found annoying. B. Their free wifi […] has gotten worse and is now completely useless and C. They changed their baggage storage policy without notice. You used to be able to leave a few bags there if you were travelling and coming back in a few weeks. When we booked the room, we could store bags; when we stayed there, the policy changed and we couldn't. We had to toss two coolers because of this. We will no longer be staying there. Read moreGenuine Hotels.com guest review
"Lady at reception"
We checked in for 2 nights, the welcome was not pleasing - lady at the reception was not at all friendly, she sent us to the wrong tower to get into our room, even she was not right about the breakfast timing. Second, it said on the add on hotels.com that breakfast is included but we found breakfast was not included. Later on our last day, took it to […] another reception person and he was kind to listen to our issues and offered complementary breakfast (?). Over all it is an okay hotel, while considering everything. Read moreGenuine Hotels.com guest review
attractive and accomodating staff is friendly and atmosphere is light and modernGenuine Hotels.com guest review
"Close to southkeys"
I enjoy my stayGenuine Hotels.com guest review
"Very Nice, unless you get an old renovated room"
I've been staying in Ottawa hotels every week for years and this was my second stay at the Southway Hotel. I can only assume there was a new addition done to this hotel. My first stay was fantastic and I quickly booked again. My second stay was borderline disgusting in some ratty old section that felt like a run down motel room. How they can charge […] the same rates for such a huge difference in rooms is astonishing. On a postive note, the beds were amoung the best in the city in both rooms. Also, the TVs are not locked down (so you can connect your own game system or laptop) Read moreGenuine Hotels.com guest review
"Clean and comfortable"
Beautiful bathrooms. Clean. Great concierge staff. Close to Walmart.Genuine Hotels.com guest review
The hotel is great, great room, great staff, great breakfast (included). The staff is very kind, very helpful too. Despite of being far from downtown, there is a bus in front of the hotel that take you there in 20 minutes.Genuine Hotels.com guest review
"Beautiful entrance view."
I enjoyed every bit of our stay. I accidentally left behind my baby's favorite Clifford blanket, I am hoping to get it back through mail.Genuine Hotels.com guest review
"Close to the tulips"
An excellent hotel we will stay there again.Genuine Hotels.com guest review
Very friendly staff... I was there twice and will be there again and again..Genuine Hotels.com guest review
"Good customer service"
Friendly and prompt check-in and they accommodated my request for a guaranteed quiet room.Genuine Hotels.com guest review
"Great Hotel to stay at"
Had a wonderful time the two days we stayed at this establishment. The only thing I would change is the size of the bathtub. It was wheelchair friendly but the bathtub was not big enough and not enough grab bars. Also would be nice to offer a jacuzzi to people with disabilities . The toilet should have had grab bars for people in wheelchairs as well. […] All in all, we enjoyed our stay at this hotel. Would stay her again when I'm in town. Read moreGenuine Hotels.com guest review
Very clean and beautiful room. I Will return certainly.Genuine Expedia guest review
"Bad attitude operations manager"
Good staff except for their alien looking operations manager who has some attitude problems.Genuine Hotels.com guest review
"Excellent Hotel Definitely would recommend."
Excellent hotel. Very clean. Fitness area good size, good equipment clean. Friendly helpful staff. Beds very comfortable. Would definitely stay again.Genuine Expedia guest review
"Very conveniently located"
Friendly staff, clean hotel, I'd suggest to anyone visiting OttawaGenuine Hotels.com guest review
This hotel is not worth the money.Genuine Hotels.com guest review
The room, staff and service was excellent. I definitely will stay at this hotel anytime I need stay overnight in Ottawa.Genuine Expedia guest review
"Convenient location for airport and local business"
It was a convenient place for me to stay considering my business was not far even though it was two different locations. And it was close to the airport. The only draw back was that the airport shuttle service ended at 10:00 pm and I arrived at 10:15 pm (the shuttle times were not on the website)Genuine Hotels.com guest review
This hotel is a great place to stay while in Ottawa. The rooms are lovely with comfortable beds. The continental breakfast was perfect for us and the hotel staff were extremely friendly and helpful. I'd recommend this spot to anyone traveling into the city.Genuine Expedia guest review
"Great hotel in a great location."
This hotel was clean, ideally located close to the airport, restaurants and transportation to downtown. Would definitely stay here again.Genuine Expedia guest review
"Would Stay Again Without Hesitation!"
Hotel Staff & Accommodations were great! Pool, Sauna and Hot Tub were a perfect way too relax - walking distance to numerous restaurants. Would recommend to any family with younger and or older kids. Wifi was a bit slow, couldn't stream the Leafs so had to watch the Ottawa Game!Genuine Hotels.com guest review
"Everything was perfect!"
Friendly staff, excellent accommodations and service.Genuine Expedia guest review
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