"Very Comfortable and Clean"
Very clean room. Location was excellent. Would definantly stay here again!Genuine Hotels.com guest review
"from A to Z is AWESOME"
its my second time to stay at this hotel from the second I walked in until I checked out I I had nothing but the UTMOST IN CUSTOMER SERVICE would recommend this hotel to ALL the service is great they did everything to make my stay comfortable. the location was close to the airport which is important to me. Amenities are just what I needed away from […] home. the restaurant is the best so was the room service. its where I will always stay every time I visit Ottawa Canada Read moreGenuine Expedia guest review
The hotel was great. The staff was nice, there was free coffee and tea at all times plus there was even some free breakfast items to grab on your way out. The room was wonderful, clean, big tv, etc. We really enjoyed our stay.Genuine Hotels.com guest review
Every question I asked and every request I made was responded to excellently. My room was newly renovated.Genuine Hotels.com guest review
"Nice hotel, close to airport, and many amenities."
The staff were very helpful. Clean, comfortable, modern.Genuine Expedia guest review
"Perfect for what we needed"
We needed a nice hotel for our family of 4 close to the airport, and this fit the bill. Quiet in our room and all the amenities we needed. Used the pool with our kids which was fine for family use. Places to eat within walking distance.Genuine Hotels.com guest review
Staff was friendly and very helpful. Went above and beyond to meet our requests.Genuine Hotels.com guest review
"Excellent Stay, Great Wedding!!!"
I enjoyed my stay at Southway Hotel. The staff was amazing and helpful. The rooms were clean and comfortable. Worth every penny. It was also a great place to hold a wedding. My cousin was married in the courtyard andGenuine Hotels.com guest review
"Part of great weekend"
Came to Ottawa for a wedding and truly enjoyed the stay. Everyone at the Southway was very friendly and very helpful. The room was super clean and comfortable. It was the first time in years I felt comfortable enough to sleep IN the bed and not just on top of it. I will definitely stay here again if I'm in Ottawa.Genuine Expedia guest review
"Southway Hotel-Good Stay"
Good amenities, great staff, convenient shuttle to airport, with very nice rooms. It would not be the 1st choice if I needed to be near downtown and the Convention Center. Otherwise, this would be my first choice for a stay in Ottowa.Genuine Hotels.com guest review
"Nice hotel,close to airport."
I arrived late. The personnell were courteous; facilities clean and quiet. Room service was on time, food reasonably hot and as requested. Gratuity was included in the price!!!! I had a peaceful stay, thank you.Genuine Expedia guest review
"Nice hotel at a good price"
We had a short 2day visit to Ottawa just for sightseeing. I found this hotel online for a good price, allowed pets, and good reviews. The accommodations were very nice and clean. It's not close to downtown so you need a car but it is very close to shopping and food. We reserved a queen room for 4, but when 2 people cancelled, they had no problem with […] switching to a king room. Highly recommended. Read moreGenuine Expedia guest review
I enjoyed my trip. This hotel was nice.Genuine Hotels.com guest review
"At least it's near the airport"
Decent. Not great. Drinking glasses in the room weren't very clean. Hotel restaurant was mediocre.Genuine Expedia guest review
"Close ti airport"
I really like the hotel room was great and swimming pool was also nice. They offer free breakfast and free transfer from airport but service was until the 10pm onlyGenuine Expedia guest review
The hotel is pretty nice, clean, rooms is big And staff is really helpful and nice!!! Location is a little bit far from centr, but you have free parking, wi-fi and breakfast. Actually it's not a real breakfast - you only have tea, coffee, orange juice, muffins, yogurt, serial and fruits ... Nothing hot. But over all - it's a good stay!Genuine Hotels.com guest review
"Continental Breakfast Coffee"
My overall stay was good. The only thing I should have commented on was on the last day I was there, Friday March 28 2014, the breakfast coffee was changed from Starbucks to Van Haute. I am a Starbucks fan and have been for 40 years and I find coffee like Van Haute has no flavour. I had one with breakfast and took one on the road to Montreal. I could […] not drink it and had to throw it out. Read moreGenuine Hotels.com guest review
Loved all the Christmas trees and overall decorGenuine Hotels.com guest review
Super clean rooms, comfortable beds, room to move not cramped even with 4 people in room. So quiet didn't hear a thing thru the night. The most amazing coffee and munchies in morning. Will definitely be returning. Thank you.Genuine Expedia guest review
"It was a ice hotel."
My stay was two nights long, and I had a very pleasant experience. If my traveling in future will cross path in Ottawa, I will for sure again stay in Southway Hotel.Genuine Expedia guest review
"Great Hotel but do something about the Wi-Fi"
I always stay at the Southway when in Ottawa whether on business or pleasure. It's very clean, the staff is super friendly and the rooms are comfortable. I've had problems with the free Wi-Fi before, but on this last stay (Oct 2013) it was just plain ridiculous. The signal is weak anywhere inside the building. Even in the main lobby, where I was getting […] 3 bars, I could hardly connect to anything. It was bad on both my laptop and tablet. The big surprise was that across the hotel, on the street or in the little plaza over 300 ft to the west, the Southway Wi-Fi worked flawlessly. I told the front desk about it and the reply was something like "yes we know, it's all the walls!!!" They just need to do something about it. Read moreGenuine Hotels.com guest review
"Great location and value for money."
Spacious and modern rooms with great facilities. Also, very welcoming hotel staff.Genuine Expedia guest review
"Quick Trip to Ottawa"
Hallways looked somewhat dated and it appeared the maids were dealing with a water issue from one room, but my room was perfect.Genuine Expedia guest review
"Very nice hotel , hotel reception doing great jobs"
I am traveling for a long time, fist time arrived to Ottawa was Southway Inn , again when I cam back to Southway Inn Hotel, I will advise my friends and my family as wellGenuine Expedia guest review
ExcellentGenuine Hotels.com guest review
Location was great for our purposes.Genuine Hotels.com guest review
The hotel was doing some renovations but I had a newly renovated room that was very nice. The hotel was clean and lots of parking. I found the express breakfast not to have enough food. I think people want to sit and have a good breakfast and there was only couches and not a proper table to sit at. No toaster, hard boiled eggs that I like to have at […] breakfast. Read moreGenuine Hotels.com guest review
"Great choice close to the airport"
Exceeded my expectations, nice facilities, excellent staff, close to the airport.Genuine Expedia guest review
"Always come back"
The Southway is my favorite address in Ottawa. I'm full of praise for the staff and the facilities. I only have two negative comments on an otherwise exceptional hotel, and they're both about their continental breakfast. Too "humble" and only available till 9 am!!! A simple culinary upgrade would make staying at the Southway perfect.Genuine Hotels.com guest review
The hotel staff were most pleasant and knowledgable. The hotel, both inside and outside on the grounds was decorated for the Christmas holiday and it was gorgeous.Genuine Hotels.com guest review
"Comfortable, clean, great service"
Freindly, clean, great restaurant both service and food.Genuine Expedia guest review
"Great restaurant and facilities"
I enjoyed the stay very much. I had to have my room changed because an entire team of 10 year olds was playing lacrosse in the hall outside my door in anticipation of a playoff series all wekeeked. Staff offered to speak to them but instead I asked for my room to be moved, which they immediately accomodated without any questions. (The team won their […] games and I was glad!) The restaurant food and service was great, and I enjoyed the pool and the fitness room. Thanks! Read moreGenuine Hotels.com guest review
The front desk staff as well as the shuttle drivers were extremely friendly and helpful. The hotel is within walking distance to several resturants and stores including a WalMart (just in case you forget anything). My room was clean and so were the parts of the hotel that I saw.Genuine Expedia guest review
"Outdated, heavy poor food"
Daughter and I stayed one night before catching an early flight out. Cons: extremely outdated decor (from the 1980s?); only one computer in business center; slow clanky elevator; average to smallish room size. The worst was the restaurant menu: heavy, rich, over-priced, outdated food that gave us indigestion almost immediately. Not the light, fresh […] fare we were looking for prior to a long flight. Neighborhood is very definitely "mixed": felt very insecure driving down the street to the Wal-Mart to pick up breakfast for the next day ("free" continental breakfast not available before 6:30 a.m.) Pros: comfy beds, clean bathroom, 10 minutes from airport. Read moreGenuine Hotels.com guest review
was excellent in every way.Genuine Hotels.com guest review
beautiful hotel , very comfortable, staff was friendly, stores and attractions within walking distance, affordable, def be staying there again in futureGenuine Hotels.com guest review
"Very enjoyable stay"
Beautifully decorated for the holidays. One suggestion would be to have a larger variety for their breakfast.Genuine Hotels.com guest review
"Good value choice"
Very comfortable room and surroundingsGenuine Hotels.com guest review
"very spacious, clean and comfortable."
Basic but very spacious, clean and comfortable. good choice for my visit to see family located close by. Not the most picturesque spot in Ottawa if you are sight-seeing.Genuine Hotels.com guest review
Room was old nosiy and over pricedGenuine Hotels.com guest review
"Wireless at Southway"
It was a good hotel. The service was great. The only issue was the WiFi did not work very well. They should really look into this.Genuine Hotels.com guest review
good food, service and the beds were fabulous very comfortable the people were hospitable absolutely stay again and recommendGenuine Expedia guest review
Very comfortable hotel for business travel. More than a little bit expensive thoughGenuine Hotels.com guest review
Hotel was great. Decent location. Love the pictures of all the years past. Great to see the history.Genuine Hotels.com guest review
"Nice hotel close to restaurants"
Reserved through Expedia based on the feedback of other guests. I reserved a room with a queen sized bed but found two doubles instead. I couldn't bother to change rooms so didn't make any complaint. It was close to the elevator which we could hear clearly even though there was a room between it and us. Generally we find hotel beds comfortable but not […] these. It was quite warm in this room but that's our fault for not changing the thermostat. On the positive side the rooms are clean with very clean and bright bathrooms. The front desk staff were exceptional helping us make choices as to what to go visit the next day. Congratulations on having such fine front line staff! I would stay there again but in the future I would make sure that the room had what I paid for. Read moreGenuine Expedia guest review
The hotel was very nice. The room was clean. The beds were very comfortable. I requested a microwave in the room and was accommodated. The only thing we did not like about the hotel was the shower. The shower head was old style and really crappy and low in the shower. When you stand under it the water comes out around your head (no spray in the middle) […] instead of on it to rinse your hair. Very challenging to try and rinse off. Read moreGenuine Expedia guest review
I was in Ottawa to visit my family, and grand children, the hotel was excellent. My family recommended the Southway because they had stayed there in early August The Dumas/Mercer family. I am certainly looking forward to staying there again any time I am in Ottawa, and I hope that will be soon again.Genuine Hotels.com guest review
"Close to shopping center and eating places"
We chose this location as a repeat customer.Its central to our needs.The hotel was excellent in every way.Genuine Hotels.com guest review
"Convenient. Good restaurant."
Glad you support the environment with your towel program, but if you want people to hang their towels, you need towel bars. Only one simple hook in our bathroom.Genuine Hotels.com guest review
Overall good experience. Rooms are upgraded but hotel is still datedGenuine Expedia guest review
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