Very friendly staff... I was there twice and will be there again and again..Genuine Hotels.com guest review
"Very conveniently located and accessible."
Clean hotel, with friendly staff. Would definitely stay again.Genuine Expedia guest review
Nice hotel, good rooms and it's dog friendly. Good staff and the restaurants isn't bad.Genuine Expedia guest review
"very comfortable, and very pet friendly"
We intend to use this hotel whenever we visit Ottawa. It's so pet friendly, and the pet rooms are every bit as clean and pleasant as all the rooms. We've found other hotel's pet rooms aren't as well maintained as regular rooms, but this hotel doesn't put pet owners in substandard rooms. The restaurant is convenient, and the meals perfectly adequate. […] Would have given five stars for everything except the breakfast is pretty expensive, and though good, not anything that stands out. Read moreGenuine Expedia guest review
"Good customer service"
Friendly and prompt check-in and they accommodated my request for a guaranteed quiet room.Genuine Hotels.com guest review
"Nice location but disappointing"
This hotel was nice and well laid out. We stayed in a deluxe room next to the elevator. We were going to change it for that reason but the rooms were advertised as soundproof so we gave it a try. When we entered the room the room was clean but the cleaning staff left a cleaning rag on the desk.When we returned later that evening to sleep we had to force […] the door closed so we could engage the deadbolt lock. All night we could hear the elevator when it was in use. Then at 0630 on we could hear any activity going on in the hallway and any voices. So any thought of sleeping in was shattered. So we definitely did not have a relaxing stay. As for the elevator that kept my wife awake most of the night the shaft ventilation system cannot be working properly, for when you rode in the elevator there was a very strong odour in the elevator compartment. The fan in the elevator compartment was working but it wasn't being vented from the shaft so all you were getting was stale air from the shaft so you did not hesitate to leave the elevator compartment. Read moreGenuine Expedia guest review
"Great Hotel to stay at"
Had a wonderful time the two days we stayed at this establishment. The only thing I would change is the size of the bathtub. It was wheelchair friendly but the bathtub was not big enough and not enough grab bars. Also would be nice to offer a jacuzzi to people with disabilities . The toilet should have had grab bars for people in wheelchairs as well. […] All in all, we enjoyed our stay at this hotel. Would stay her again when I'm in town. Read moreGenuine Hotels.com guest review
Very clean and beautiful room. I Will return certainly.Genuine Expedia guest review
"Bad attitude operations manager"
Good staff except for their alien looking operations manager who has some attitude problems.Genuine Hotels.com guest review
"Excellent Hotel Definitely would recommend."
Excellent hotel. Very clean. Fitness area good size, good equipment clean. Friendly helpful staff. Beds very comfortable. Would definitely stay again.Genuine Expedia guest review
"Very conveniently located"
Friendly staff, clean hotel, I'd suggest to anyone visiting OttawaGenuine Hotels.com guest review
This hotel is not worth the money.Genuine Hotels.com guest review
The room, staff and service was excellent. I definitely will stay at this hotel anytime I need stay overnight in Ottawa.Genuine Expedia guest review
"Convenient location for airport and local business"
It was a convenient place for me to stay considering my business was not far even though it was two different locations. And it was close to the airport. The only draw back was that the airport shuttle service ended at 10:00 pm and I arrived at 10:15 pm (the shuttle times were not on the website)Genuine Hotels.com guest review
This hotel is a great place to stay while in Ottawa. The rooms are lovely with comfortable beds. The continental breakfast was perfect for us and the hotel staff were extremely friendly and helpful. I'd recommend this spot to anyone traveling into the city.Genuine Expedia guest review
"Great hotel in a great location."
This hotel was clean, ideally located close to the airport, restaurants and transportation to downtown. Would definitely stay here again.Genuine Expedia guest review
"Would Stay Again Without Hesitation!"
Hotel Staff & Accommodations were great! Pool, Sauna and Hot Tub were a perfect way too relax - walking distance to numerous restaurants. Would recommend to any family with younger and or older kids. Wifi was a bit slow, couldn't stream the Leafs so had to watch the Ottawa Game!Genuine Hotels.com guest review
"Everything was perfect!"
Friendly staff, excellent accommodations and service.Genuine Expedia guest review
"Nice clean area."
Only complaint was children running in hall at 1030 pm screeching. Not hotels fault, I wondered where parents were. Staff were polite and friendly.Genuine Expedia guest review
I was impressed with this hotel and would definitely stay there again. The room was spacious, very clean and just felt like a home away from home. The staff at the front counter was great as well.Genuine Hotels.com guest review
"Close to malls and transit."
Our visit to the hotel this time was to go to watch our granddaughter perform at the University. The bus line being outside the hotel was easy to walk to and if you wanted the taxi service is always there. We enjoyed the continental breakfast and our room was perfect.Genuine Expedia guest review
"Great close to Carleton and shopping"
Great stay in the capital. Friendly staff. The Grab and Go breakfast ran out and could have more offerings based on room rates!Genuine Expedia guest review
"A Shuttle service that was not there"
I specifically booked this hotel because they had a shuttle service to the airport starting at 4 am, or so I was told when I made the booking. Upon arrival, I found out that the shuttle service started at 5:45. My plane left at 6 am. I therefore was forced to take a taxi at 4 am and add more cost to the booking.Genuine Hotels.com guest review
Staff was kind and the pool and soa were very Nice and good températureGenuine Hotels.com guest review
"Convenient location close to university"
Wanted a comfortable room with pool and gym and that is what we got.Genuine Expedia guest review
"Excellent hotel very close to airport"
Hotel was clean and staff were friendly and helpful. Restaurant food excellent and service was great. Rooms were clean and comfortable. I would highly recommend this hotel.Genuine Expedia guest review
"A great stay"
I really liked this hotel, the room was spacious and very clean. I liked the addition of wine glasses in my room. The in room wireless was very easy to access. The staff had to be one of the best parts. They were very friendly and knowledgeable. Having a shuttle to and from the airport was also a definite plus.Genuine Expedia guest review
"This was a spur of the moment booking."
The hotel was great clean comfortable, the staff were efficient and friendly. The only down side was we opted to eat breakfast in the dining room instead of the continental one provided. When we got home and checked our credit card there was a 20% charge added to the restaurant bill after we had stroked out the tip and put the total at the at the bottom. […] The charge for the I assume tip would have been cheaper than what cash we left. I would defiantly stay again but think that this practise in a hotel of this caliber is under handed to put it mildly. Read moreGenuine Expedia guest review
"Pet Friendly Close to Altra Vista Animal Hospital"
Very goodGenuine Hotels.com guest review
"Renovared but still early 80,s"
Stayed one night on layover. Close to airport but neighborhood is deteriorating. Room was large and even though it was an newly refurbished, it still was early 80's deco. Had the worst sleep ever on a mattress that was a pit. Everything sunk to the middle. Commented to staff and although they were genuinely concerned it was about the bed not my lack […] os sleep or discomfort, no attempt to refund or credit my 150.00 stay or comp for another night. Won't go back. Read moreGenuine Hotels.com guest review
"Airport shuttle pick up"
The hotel has only 1 airport shuttle van that I had no problem of getting picked up on arrival but be prepared to taxi over in the morning. The van was overbooked on the two occassions that I know of and could not accommodate all the passengers. Regardless, it is a great hotel to stay at!Genuine Expedia guest review
Once again we have enjoyed our stay. This is a nice clean hotel with excellent service. Our room was right next to the elevator and we couldn't hear it at all. The bed was very comfortable. It is about a 15 minute drive form downtown, but there are lots of choices for restaurants nearby.Genuine Hotels.com guest review
Very enjoyable, clean, comfortable rooms - pet friendly.Genuine Hotels.com guest review
"Great customer service."
I like the location and friendly staff.Genuine Hotels.com guest review
"Very enjoyable stay!"
Our first time staying at this hotel. Was a great trip. Started off with a very friendly and helpful person at reception. Room was clean and comfortable. Kids enjoyed the pool.Genuine Hotels.com guest review
Beautiful hotel with friendly staff. Pet friendly a plus. Clean big rooms. Service excellent.Genuine Hotels.com guest review
"My stay was enjoyable, relaxing and comfortable."
The staff at the Southway Inn are always professional and helpful. It feels like home away from home.Genuine Expedia guest review
Stayed one night, but have been here before. Their Christmas scene in the lobby with movie train, etc is a nice touch. The rooms are clean and comfortable. They might try having more staff on for the holidays, though to pick up front desk lines.Genuine Expedia guest review
"Looked like the ghetto"
Staff was very friendly and helpful, close to all amenities in terms of banks, food, spa..etc. The hotel itself just gave off an old feeling, i was not impressed with the inside of the rooms.Genuine Expedia guest review
A good quality hotel with reasonable prices. I stayed there with my two kids (14 and 17) for three nights over Christmas of 2013. I had booked my room through a website. Check in was fast and efficient, like less than two minutes in total. Desk staff explained what I needed to know and responded promptly to questions. Our room had been renovated and […] thus the bathroom was very modern and furnishings etc all looked brand new. The carpeting in the main hallway leading to the room was showing its age but I'm sure that's on the list to be replaced. Read moreGenuine Hotels.com guest review
Staff very friendly, very welcoming and the hotel had a great atmosphere. Dinner service was a little slow. Will be back next year!Genuine Expedia guest review
very nice hotel, friendly helpful service, good location. bed is a little hard for me, continental breakfast needs work.Genuine Hotels.com guest review
"Close to business meetings."
Great facility!Genuine Expedia guest review
"1st stay at hotel"
okGenuine Expedia guest review
Clean, friendly and quiet, just what we needed.Genuine Expedia guest review
"Handy to the airport"
Staff was pleasant and the room was clean and quite adequate. Bathroom was a little small, but otherwise fine. Obviously lots of upgrading going on, especially on the first floor.Genuine Hotels.com guest review
"Close to family and airport"
Right combination of overall quality, price and location.Genuine Hotels.com guest review
"Great Place to Stay"
Friendly Helpfull StaffGenuine Hotels.com guest review
Excellent!Genuine Hotels.com guest review
"was on a business trip and it filled my needs well"
was easy to get to food was good room was nice.........better than mostGenuine Expedia guest review
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