I keep coming and simply love this hotel, so easy to get to from the airport, staff knows us, is friendly, great support for transit to the north.Genuine Expedia guest review
"Overall good - but with some design problems"
Overall, it was a good stay. My only complaint is that the renovations/redecorations were not all well thought out. There are no towel hooks for wet towels in the washroom. The washroom door is an opaque glass, which means that if one guest goes to use the washroom at night, the light from the washroom illuminates the entire room. Other than that, I […] nice, convenient hotel. Read moreGenuine Expedia guest review
"Very pleasant stay"
Very nice hotel. The rooms and service were great though the complimentary breakfast was a bit weak. The hotel restaurant was ok but not great and is quite pricey for the menuGenuine Expedia guest review
This was our first time at the Southway Hotel. We picked it because it was close to the apartment my daughter was moving to for university. It was well located for getiing around town and had stores such as Walmart, Metro Shoppers close by. We found the hotel to be very clean and comfortable. The staff at the front desk and in the restaurant were very […] pleasant. The food was very good and reasonably priced. The free continental breakfast was just right. The only negative we had was that there was no fan in the bathroom. We plan on returning several times over the next year. Read moreGenuine Hotels.com guest review
"easy access to all must see sights"
I enjoy my stay and will come back again.Genuine Hotels.com guest review
"very nice hotel and very nice staff"
very nice hotel and very nice staffGenuine Hotels.com guest review
Lovely hotel, desk staff were very friendly. Room was comfortable and very clean. Kids enjoyed the pool. Will definitely use this hotel again :)Genuine Hotels.com guest review
bed lowGenuine Hotels.com guest review
"Very comfortable stay"
Nice hotel with many amenities. The staff is very professional and helpful.Genuine Hotels.com guest review
The staff at the registration desk were friendly and made the check-in process quick and easy.Genuine Hotels.com guest review
"Consider the Southway!"
Great stay! Very comfortable accommodation. Staff were courteous and very helpful. Rates were reasonable too. Would definitely stay again!Genuine Expedia guest review
"Close to airport"
Just what we needed for the night.Genuine Hotels.com guest review
We loved this hotel! The staff was very friendly and it was nice to be able to bring our puppy with us. We will be staying there again the next time we are in Ottawa. The room was great and we had breakfast in our room. Food was really good too :) We have nothing but good things to say.Genuine Hotels.com guest review
Stayed 2 nights with my 11 & 13 yr olds for some sightseeing. The construction didn't affect us negatively at all and in fact I think we benefitted with one of the newly finished rooms! Very nice. The only drawback was the continental breakfast. Definitely not the standard we're accustomed to so we had to get breakfast on the way to wherever we were […] going each morning. Breakfast aside, a very good experience overall. Read moreGenuine Hotels.com guest review
Best stay in Ottawa yet. Will be my go to Hotel in OttawaGenuine Hotels.com guest review
"Excellent for Northern Travellers!"
The hotel is close to all the stores we go to plus a large Cineplex was within walking distance. Our daughter loved the pool while I enjoyed the sauna. We would definitely go there again!Genuine Expedia guest review
"Anight at southway"
We were flying to Iqaluit on our first trip north and we wanted a place close to the airport and where we could go for a walk.This hotel fit our needs perfectly.Genuine Expedia guest review
Very good stay, but reception upon arrival was not quite impressive.Genuine Hotels.com guest review
"A very pleasant surprise"
This hotel was a very pleasant surprise for us - we had a very enjoyable two night stay. We felt it was a high end hotel at a very reasonable price. . Our king size bedroom had to have been recently renovated - everything seemed new, very nice furnishings, and with all the amenities including bathrobes. Front desk staff were very pleasant.. Complimentary […] breakfast could be served in a more convenient area. Lots of shopping available in the area and under 10 minutes to the airport. We would definitely stay again. Read moreGenuine Hotels.com guest review
My family and I loved staying hereGenuine Hotels.com guest review
"Close to everything food, shopping, attractions"
It was clean, friendly, close to everything including a Tim Hortons just across the street. A in -room safe plus a 42'' led tv with lots of stations to wind the day down. The indoor pool and exercise room was also clean. Friendly and helpful staff and a movie theater within a few minutes away. Beds were very comfortable and the hidden bar fridge was […] cold. Read moreGenuine Hotels.com guest review
"Over the top:)"
GREAT.........glad we stopped by. It was convenient to be able to use the hotel as a starting base for the things that we had to do.Genuine Expedia guest review
"Great for vacationing or business travellers."
My second stay at this hotel. It is conveniently located close to a nearby mall, banks, major street into the city. Room was clean and comfortable. Loved the pool.Genuine Expedia guest review
Although there was some refurbishing taking place, it did not detract from our stay. We found the overall experience good.Genuine Hotels.com guest review
unexpectedly wonderful! easily one of the nicest rooms I've stayed in, and the service was perfect.Genuine Expedia guest review
"Excellent customer service."
Traveling and living in a place that is not adapted to your special needs is never easy, but I do so often because I am a wheelchair athlete. I almost never book accessible rooms because there is normally only one bed so I make do In regular rooms. I almost always have trouble accessing the bathroom because the doors are too narrow, as was the case […] with Southway. Most hotels simply remove the bathroom door for me and all is good. When I was told Southway would not remove the door I was very upset and was planning on writing a very negative review and email advising people with disabilities not to stay there. However, Southway went above and beyond the call of duty to accommodate me. I won't get into the specifics, but the employees had my comfort and safety as a priority and did everything in their power to make my stay wonderful. I cannot thank you enough for the treatment I received and will definitely be a return customer if i am ever in Ottawa again and will be recommending your hotel to everyone else I know. Read moreGenuine Expedia guest review
My daughter and I had the wonderful opportunity of staying at the Southway Hotel this past Canada Day. As soon as we checked in, the exceptional hospitality of the Southway Hotel became evident. The manager recommended additional and earlier fireworks to enjoy in addition to those of Parliament Hill. When my daughter did not feel well, the restaurant […] staff made her dry toast and gave her ginger ale. Everyone including the service staff was very friendly and helpful during our stay. The hotel was very clean and quiet and the beds were very comfortable. Read moreGenuine Hotels.com guest review
Great hotel with wonderful amenities and amazing staff.Genuine Expedia guest review
"I could of got better for The price i paid it"
I paíd too much and it was not even a bottle of water in The room, its too expensive for What The hotel has to offer...Genuine Expedia guest review
"Can't wait to go back"
The hotel was beautiful, we came back for a second stay. Both times had terrific corner rooms with lots of light and Jacuzzi tubs. Second time we were complimentary upgraded to the top deluxe suite that was an AMAZING surprise!!! Loved it. Didn't want to leave to catch our flight the next day. Restaurant had good food and the people were lovely. Thank […] you for making our trip even better. Read moreGenuine Expedia guest review
"Southway Hotel Review"
The hall ways to the rooms are old, sort of in a period of construction. The room itself was AMAZING ! and the bathroom was awesome. The appearance in the hall and dark dingy elevator sort of worried me at first, but once in my room it was very good. I felt hotel was over priced based on its current state of construction. Staff were wonderful.Genuine Expedia guest review
"Close to the airport."
The staff were very professional and helpful and the room was beautiful. The hotel is very close to the airport which is perfect. The meals at thd restaurant did not come up to our expectations for the cost. I would reccomend eating outside the hotel but I do not have any references.Genuine Expedia guest review
"In renovations :("
Bed was very confortable but the side where I got my room was in renovations and a hole mess! The staff is very nice but I didn't like to get a room that I need get to the third floor and pass in a hall where lots os doors was open (workers doing renos), carpet ripped off, tools in the hall I can go back, but definitly not before the renos shall be […] finished! :) Read moreGenuine Hotels.com guest review
Somewhat expensive, but good location, friendly staff and nice, clean roomsGenuine Expedia guest review
Staying at the Southway Hotel was a great experience. We stayed for 2 nights before our flight out of Ottawa. Good location to airport with a free shuttle service. The king room was very large and the bathroom was huge. The bed was comfy and the sheets on the bed felt wonderful. We had also booked a room for my niece who travels to Ottawa frequently […] and she said they will always use the Southway for future trips. The hotel restaurant was also very good. It is a great value for the price. Read moreGenuine Expedia guest review
We had a very nice time. We especially liked the pool hours and the late checkout time. Thank-youGenuine Hotels.com guest review
The lobby of this hotel is under renovation. It will be lovely when completed as they are replacing the old, dated carpet with beautiful marble. The room itself was spacious and very nice. The complimentary, continental breakfast would be better served in a room with tables and chairs rather than sofas and lounge chairs.Genuine Expedia guest review
"What is that smell"
I was really pleased with this hotel. It was convenient for us because we were there to see my in-laws who live 5 mins away. The city center is quite a ways off though, while I think the airport might have been near by, so it all depends what you are in Ottawa for. The hotel was nice, the room was quite large and super comfortable. Excellent bed and […] pillows, I slept like a 10 ton log! Another advantage to not being in downtown was that the hotel was quiet. No one yapping outside in the halls or running around. The only thing is that there was a weird smell in the hotel, kind of like someone had dumped some kind of cleaner all over the place. This smell was everywhere, lobby, floors, and room. I got used to it but my wife had a harder time. Otherwise I really liked the hotel and would stay there again. Read moreGenuine Hotels.com guest review
"Comfortable, clean, friendly staff."
The rooms were well kept and clean, no strange odours. The tap water tastes strange, bring your own water bottle.Genuine Expedia guest review
The staff were very friendly. Beautiful foyer. I was so happy the room is so well lit. I hate poorly lit hotel rooms. The bed was very comfortable but the pillows were too soft. My room was spacious and bright.Genuine Expedia guest review
"easy access to all of Ottawa"
Great property. Happy the fitness centre was in perfect working order. Very helpful and cheery staff.Genuine Hotels.com guest review
"Breakfast wasnt impressive, but overall good"
The breakfast wasnt impressive as Holiday Inn express. The breakfast served is less in variety. Apart from this, the stay was short but pleasantGenuine Expedia guest review
"Third Stay & Never Been Disappointed"
Overall, the Southway Inn is a very comfortable place to stay. I'd booked a room with one queen bed and received a suite with king bed & sitting area. Pleasant surprise. The staff are extremely courteous, polite and professional. My third time at the facility and I've never been disappointed.Genuine Expedia guest review
I stayed in a newly renovated room and it was in beautiful shape. Good TV, completely new bathroom and shower, and a comfortable bed. Continental breakfast in the morning was pretty basic, oatmeal and granola cereal, yoghurt, some fruit and coffee. Basic but good and generally enough quantity of each.Genuine Expedia guest review
Great location, nice pool and fitness set up as you canwork out AND watch your kids in the pool at the same time. Rooms are spacious and clean beds where comfortable. A very fair price for this hotel I will be back!Genuine Expedia guest review
"Close to Trade Show, would stay here again."
very satisfied, very clean, very comfortable, staff were polite and knowledgeable, attached restaurant served amazing breakfasts, service was excellent. Restaurants were closeby.Genuine Hotels.com guest review
Hotel is OK, close to the airport, comfortable bed, shower head is so 70s, sports room OK but VERY cramped, continental breakfast does not have a lot of choices or quantity.Genuine Hotels.com guest review
"Works fine for overnight from airport"
Older hotel seems well maintained. Rooms were older but clean and comfortable. Desk staff were quite pleasant. Shuttle does not start to run to the airport until 6 or 6:15 am so early morning flights may require a taxi.Genuine Hotels.com guest review
"Close to shopping and the airport"
All of the employees were courteous, enjoyed my stay there.Genuine Hotels.com guest review
It was good. Room 554 has an electrical outlet problem in the bathroom. I advised the staff of this. Overall, excellent stay and excellent location.Genuine Expedia guest review
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