I booked room 229 with the jacuzzi tub. Previous guest had drawn disturbing pictures on the mirrors in a permanent marker. The pictures were freaky outlines where when you look in the mirror it's an outline of your face and body, weird ! How the cleaning crew missed this is beyond me ! Clearly there is no attention to detail. Then the cover for the […] bathroom vent was hanging down and mold in the shower. Horrible experience. Read moreGenuine Hotels.com guest review
"Horrible stay and experince"
Our "room" was the size of a closet with what sounded like the laundry mat above us running all night. There was mold in the bathroom tile and a tv set from the 80's that, if you squinted and turned you head sideways, you almost guess what program you were watching. Horrible.Genuine Expedia guest review
"This hotels needs a deep clean and update!"
Our room smelled of urine, stains on the carpet and furniture was shabby. The hotel breakfast was horrible. The entire building smelled of stale smoke despite being smoke free.Genuine Expedia guest review
Pretty basic hotel, we got a room with a jacuzzi which was sweet - for about 180$ for one night. Bed was comfortable, appliances and tv was outdated but that didn't matter to us, we had a concert to attend at the Tacoma dome. Hotel is a quick cab ride to the tacoma dome.Genuine Expedia guest review
This hotel smells bad, the rooms were dirty, stained, and smelly. The breakfast was poor (powdered eggs). I will not return. I do not recommend this hotel.Genuine Expedia guest review
Everything was great no complaint what so ever.Genuine Hotels.com guest review
"Moving On Up"
We had an excellent stay at Red Lion! We will recommend it highly to anyone needing to stay in the Tacoma area. The hotel service, comfort and cleanliness were exceptional. Thanks for a job well done!Genuine Hotels.com guest review
"Dissapointed in 5 star"
Bathroom was so small, mold growing in grout, water everywhere after shower, bathtub backed up water to ankles. The room was basic not five star like website stated.... Night staff was very unhelpful when we went looking for ice, ours on our floor was out and no one could direct us to availability.Genuine Expedia guest review
Ok so first off the hotel itself is a nice smaller hotel with friendly staff. The room I stayed in(king suite with jetted tub) was very big and at first glance was amazing. But I found it odd that for 180$ a night there was no door to the bathroom. The ac controls were in a separate room( hot in the room so it made it hard to sleep) and the TV only […] hade very basic cable. The amenities made me feel like I was in a motel 6. If you are looking for a bar downstairs with a kitchen so you can get room service do not stay here. Also when it came to check out the lady was a bit rude and after 5 minutes of arguing she charged me twice for one night. I do not know why but I will be calling the manager and hopefully getting this resolved Read moreGenuine Expedia guest review
"Just passing through"
The room was for the handicapped which I thought might be a little easier for my wife to get around in. She has some walking issues. The room was small and crowded, there was only one chair, and the closet would have been impossible for someone in a wheelchair let alone difficult for normal elderly to get too. The remote for the TV didn't work and the […] shower was barely luke warm. It appeared that the plumbing (hot & cold) were hooked up backward. The bathroom was crowded as well with a small vanity that personal items were crowed. Read moreGenuine Expedia guest review
"Half the hotel was shut down. Bad neighborhood"
I am a business owner from Portland OR. We had a convention to attend, and I booked rooms for myself and five stylists from my salon. There was one outlet available in the room. (Not a good fit for a stylist). Staff was nice and very accommodating. That would be the only reason for a star. Neighborhood was terrible. We were warned not to go to the club […] across the street as there had been multiple shootings there. The hallways seemed as though they were the set for The Shining. I was surprised I didn't see duct tape holding things together. The A/C hardly worked, missing paint on walls, carpet was dirty in every corner, outlets were falling out of the walls. The breakfast was decent, but horrible coffee Read moreGenuine Expedia guest review
NOT IMPRESSED; CHECKED OUT 2 DAYS EARLY AND WAS CHARGED 50.00 EXTRA; STAYED 5 DAYS AND YHEY CLEANED OUR ROOM ONCE; ICE MACHINE OUT ON OUR FLOOR; NO HD OR FLAT SCREEN TVGenuine Hotels.com guest review
Not very updated... Paint and carpet horrible, shady guests hanging out in the parking lot going in and out all night. Not to secure key card entry from parking lot broken, door proped open with rubber mat, so anyone can enter.Genuine Hotels.com guest review
Our stay was excellent. The hotel exceeded our expectations.Friedly hostesses and great service. Lots of breakfast selections. I give them A++. Will be back there soon.Genuine Hotels.com guest review
VERY Noisey above, below and outside!Genuine Hotels.com guest review
"Close to the Washington State fair"
Great customer service. Staff were friendly and helpful. Nice room. Breakfast was just enough. Lots of choice. Would have been nice to have had a little fruit, but overall good breakfast. Good coffee with real cream.Genuine Hotels.com guest review
Wonderfully accommodating receptionists. Great room for the money with a very good breakfast and WiFi connection. Some of the other guests were inconsiderate and noisy in the a.m. by slamming doors, etc.Genuine Expedia guest review
"Close to restaurants and sights"
Overall the stay was fine. The staff were friendly, helpful and the room was clean and had hairdryer, etc. The only bad thing was the room we had was under the area for the guest laundry. It was noisy at times and difficult to sleep with the machines running.Genuine Hotels.com guest review
"Still Nice, but has seen better days"
Didnt realize hotel was right next to interstate. Parking very easy and plenty of restaurants nearby. Room was very clean and did not smell of smoke. Room looked out onto large flat roof, not really any views in this neighborhood. Indoor pool nice along with spa. 2 of 3 ice machines were not working. Complementary breakfast was nicer than most. Easy […] check in and out. Read moreGenuine Hotels.com guest review
"Clean and inexpensive"
In a town that is really pretty ghetto, at least the hotel is in pretty good shape and clean. Not a descent restaurant in miles, but at least you won't get whacked.Genuine Hotels.com guest review
WAS REALLY COMFORTABLE AND CLEAN!Genuine Hotels.com guest review
"Run down and dingy"
Worst hotel I have ever stayed at! I would write a more detailed explanation but expedia doesnt want to post it...this is the 3rd time they ask me to re-write it!Genuine Expedia guest review
"Nice hotel close to I-5"
Very spacious room, we were in the King suite with Jacuzzi tub. This room appeared to have been remodeled as the light switches to some areas would be across the room. The bathroom was nicely appointed and updated with granite, however there was no privacy for the commode area. It was completely open to the whole room. You could have others who may […] be staying with you go into the front room and close those doors, but that was a little awkward. Overall nice room, breakfast was good. The night front desk person, locked the front doors to hotel for safety, which I thought was interesting. Not sure if this was considered "a bad area of town" but we did see some questionable people walking around there at night. Read moreGenuine Expedia guest review
Gave us a quiet room when we requested same. The rooms at Red Lions are always tastefully decorated and, most importantly, have very comfortable beds. For the price, it's a treat!Genuine Expedia guest review
The hotel was loud with kids jumping on the floor on the upper levels and the sound traveled like a train. They were short of help on the continental breakfast and we had to wait and wait for food and even coffee. The rate was good but average at best.Genuine Hotels.com guest review
I would suggest to upgrade window as double glazed. The constant noise from street was bothering good sleep ;(Genuine Hotels.com guest review
"Not Worth it."
MY FIRST REVIEW WAS REJECTED! FOR BEING HONEST ABOUT MY HORRIBLE EXPERIENCE? NOT COOL!Genuine Hotels.com guest review
Room very comfortable, Breakfast tasty and well stocked.Genuine Hotels.com guest review
Very clean room, nice service at front desk.Genuine Hotels.com guest review
"Not what I was expecting..."
When I booked this hotel, I was expecting it to be great, being that it was the Red Lion, and all of my experiences have been great with Red Lion. I got to the hotel around 10PM and upon entering the hallway on the second floor where my room was, I was instantly confronted with a group (10-15) young (17-25ish) guys who were apparently from another country. […] They were in the hallway shouting, wrestling, running up and down the hallways, going in and out of multiple rooms, going to the floor above and doing similar things. This went on until about 2-2:30am after 3 calls to the front desk staff. Now I can live with that, but the outdated features of the hotel I could not. The tube TV's, with the grainy cable channels, and SUPER SLOW internet which drops regularly I cannot deal with. The room was not stocked with toiletries, and the furniture looks like it should be used for a bonfire instead of a hotel room. I booked this hotel for 5 nights, after 2 hours in my room, I went and cancelled all nights and booked a different hotel. I will not stay here again, and next time I will be more careful trusting a name, and instead do some research. This hotel is owned and operated by Kang Properties Inc. Read moreGenuine Hotels.com guest review
"Nicer hotels within viewing distance of the window"
The hotel is dated and needs updating to compete. We traveled for a week to 5 different hotels and this was by far the worst. The room, pool and such needs a major refresh.Genuine Expedia guest review
"Pity about the location"
Good as a stopover- friendly staff.Genuine Hotels.com guest review
Older place but doable for a short stay.Genuine Hotels.com guest review
this may actually be the worst hotel I have ever stayed at in my life.seriously.Genuine Hotels.com guest review
Response by Red Lion Hotel Tacoma I want to begin by apologizing for the issues you encountered during your stay. I am sorry that the facilities and amenities were not up to par with the expectations we have for our hotels. It is essential to Red Lion Hotels that we provide you with the best possible experience during your stay. We hope that you will allow us the opportunity to improve your experiences with us in the future.
"Noisy (next to freeway!)"
No sleep due to road noise. buffet breakfast very greasyGenuine Expedia guest review
Over all it was pretty good. The bed was comfortable and no bed bugs. The staff was nice and no problem with the a/c or bathroom cleanliness, however, the lobby smells like burnt plastic, the chair in our room was stained brown and smelled so bad we didn't even set a bag in it, the refrigerator was broken as was the alarm clock and the television had […] bad reception and only turned on 1/2 the time. In their defense, we did not call to complain about any of these things so they were not given the chance to fix them, but really, these basic items should be checked, fixed or cleaned BEFORE they give the room out. In addition, as we were leaving, we got to watch a woman changing a diaper on her infant on the asphalt drive way of the drop off area. Classy. Read moreGenuine Hotels.com guest review
"Worst Hotel Stay Ever."
They put us in the worst room in the hotel. The bathroom shower would not drain nor did the bathroom sink. Our bed was shaking because of the laundry room being right above us. We ask to be moved and they told us there were no other rooms available. The next day when we checked out they asked how our stay was and we told them how unsatisfied we were. […] The manager sent an email and said they could not change our room that night because we booked thru HOTELS.COM and the reservation was for a handy cap room. And it was against the rules to change us to another non handy cap room. We are not disabled in anyway. Even if we were disabled the room was not fit for a person to stay in. Never in my life have I seen customer service so bad. They do not care about the guest or the experience. Never going to any RED LIONS again! Thought HOTELS.COM would like to know they blamed the booking on them. Read moreGenuine Hotels.com guest review
"Won't stay here again!"
Red Lion used to stand for high quality and cleanliness - I don't think that the corporate folks have made a tour of this place lately. The positive is that room 122 is a large spa suite with a large walk-in shower and plenty of room for all of your stuff. The negative; the carpet has stains all over, the furniture is stained and has heavy signs of […] wear, there has been a leak in the sprinkler over the bed and it had been repaired poorly, but the worst was all of the mildew and mold in the shower! Read moreGenuine Hotels.com guest review
The room had a musty smell and the carpet was damp. The maid also left my room door open all day until i returned to the hotel. I will not stay or suggest this location.Genuine Hotels.com guest review
Response by Red Lion Hotel Tacoma We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are displeased to see that there were some areas of concern regarding the condition of your room. Please be assured that we will certainly address the issues with the bad odor and damp carpet with our staff. You are a valued guest and we hope to have the opportunity to provide you better service in the near future!
"Needs a Makeover STAT!"
The Red Lion staff was very kind. Even with the accommodating staff we could not overlook the poorly cared for hotel. We changed rooms multiple times! First because food & hair were stuck to the carpet & the bathroom was filthy. The second room smelled of cigarettes, mildew & soured milk . 3rd room we took over a few others offered, it was manageable […] but far from even a 2 star. As we walked through the hall I had to cover my face with my sweater because of the smell. Looking out the window to the outside corridor were bird droppings and feathers everywhere. This Red Lion is in desperate need of some elbow grease, CLEANING and scrubbing. My hope would be that they close parts off at intervals & completely renovate or at very least thoroughly clean . Exercise room was in poor shape too. :o( . After a night there we could not stay another day & found a room at another hotel. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Tacoma I wanted to take a moment to thank you for your review! All feedback, good or bad, assists us in making our guests stay more comfortable. I would like to truly apologize that you had to move rooms several times due to the lack of cleanliness. This is definitely not the type of stay we want our guests to have! We have very high standards here at the hotel, and the issues you experienced will be addressed accordingly with our housekeeping staff. We value you as our guest, and look forward to having you with us again soon.
"Awful hotel and customer service"
Hotel employees were very rude and took forever to get our room ready. Eventually they put us in a room that was in the corner right under water pipes so we heard water running all night.Genuine Expedia guest review
Response by Red Lion Hotel Tacoma Thank you for taking the time to comment about your recent stay with us. I truly apologize for the for any unprofessionalism that was shown to you when you arrived at the hotel. I would like apologize for the location of your room as well. We certainly understand why that would have an effect on the quality of your stay. We strive to provide all our guests with the high quality of service that we maintain throughout all of our hotels. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
requested handicap room,confirmed over phone.when we arrived on time no handicap rooms were available.clerk didn't really care,not even a sorry. we had to find our own room with service.talked to housekeeping ourselves. she told us one would be ready in a couple of hours,at least we had an answer.we went back down and told clerk,she wasn't too happy.Very […] unprofessional,and not sympathetic Read moreGenuine Expedia guest review
Response by Red Lion Hotel Tacoma Thank you for taking the time to comment about your recent stay with us. I truly apologize for the issues you experienced with our staff upon check in. I do want to apologize that we did not have the handicap accessible room that you booked available and for any unprofessionalism that was shown to you as well. I would like to assure you that this will be addressed accordingly with our staff. We strive to provide all our guests with the high quality of service that we maintain throughout all of our hotels. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
"Not great at all!"
There were many problems we encountered. The first one is we had 5 people...so we requested a rollaway bed, which was $10 per night. When we got there, the bed was $15 per night but they said it was only for their suites! It was a fire hazard for the 2 queen rooms. So I asked for a suite.....but all suites have 1 king bed. So 5 people was NEVER a possibility. […] We had to go buy a blow up mattress for our daughter. The second problem was the pool was murky and you could not see a foot in front of you....eewww! The third is ur was the breakfast for the 2 days we were there was always running out...they were out of yogurt, butter, syrup, jam, and 2 of the 3 juices......they seem to be inconvienced to be asked for more. It took 10 minutes to wait for butter and syrup. The TV was the old fashion kind and their cable is super basic and it is different from the published channels in their book. They said it was because of a new owner.I would not go back...... Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Tacoma The experience you had with our team is extremely disappointing. On behalf of our entire team please accept my sincerest apologies. We review every guest comment and address each of them with our staff and team leads. Our goal is to provide a comfortable stay to every guest and clearly we failed to do that during your stay. Please be assured that the issues you experienced with your room and the pool not being properly cleaned will be looked into and addressed accordingly.
Stay was fine...check in was a little slow...but that was due to being busy with customers. Breakfast was good...but once again the "crowd" made getting to the food a little difficult...not bad though.Genuine Hotels.com guest review
Very basic for a red lion. Clenliness of the room just correct. Not enough tables for the breakfast. 40 $ charged on my credit card to cover eventuel problems.Genuine Hotels.com guest review
Check in was 3pm. We waited for over 1.5hrs. Went across the street for food, came back and still had to wait. When we finally get to the room at 4:50 we were greeted by cleaning crew who was still cleaning the room. No doors separting the bathroom area...Could get a little TMI if you are sharing room with friends. We had the jetted w/king bed room. Highlight- […] Pool was open and avail well pass the 10pm hr. That was super cool as my husband and I are night owls. Read moreGenuine Hotels.com guest review
Nothing too fancy, we needed something clean and comfortable =, immediately available and at a reasonable price. This filled the bill.Genuine Expedia guest review
"The hotel was close to my meeting and fit my needs"
After I checked in the maids entered the room twice while I was napping. They claimed that they didn't know that I had checked-in. It was as best a minor irritation.Genuine Expedia guest review
"Double billed for moldy room"
At check-in the motel staff required a credit card even though the room was paid for on Expedia. The lobby appeared neat and clean, and the staff was polite. Upstairs the hallways smelled very bad, like musty old carpet and cigarettes. The tiles and tub were moldy and smelly. However the bedding was clean and the beds comfortable. After we checked out […] and left, I checked my account and found that they had billed me for the $40 incidental deposit twice in addition to billing me for the room too! I called them and complained, they promised to refund the money for both the incidental charges and for the room. I checked my account today and the charge for the room is still showing debited against my account. Travel is already very expensive without my funds being tied up like this. I took a picture of the mold growing in the shower, but I can't seem to attach the file. Read moreGenuine Expedia guest review
We selected a king size room and that's what we paid for , when we got to the hotel our room was given to another couple as it took 40 mins to find us another room and we got down graded for their mistake .Genuine Expedia guest review
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