The room had a musty smell and the carpet was damp. The maid also left my room door open all day until i returned to the hotel. I will not stay or suggest this location.Genuine Hotels.com guest review
Response by Red Lion Hotel Tacoma We value each and every one of our guests and I truly apologize that we failed to provide you the best possible service. We are displeased to see that there were some areas of concern regarding the condition of your room. Please be assured that we will certainly address the issues with the bad odor and damp carpet with our staff. You are a valued guest and we hope to have the opportunity to provide you better service in the near future!
"Needs a Makeover STAT!"
The Red Lion staff was very kind. Even with the accommodating staff we could not overlook the poorly cared for hotel. We changed rooms multiple times! First because food & hair were stuck to the carpet & the bathroom was filthy. The second room smelled of cigarettes, mildew & soured milk . 3rd room we took over a few others offered, it was manageable […] but far from even a 2 star. As we walked through the hall I had to cover my face with my sweater because of the smell. Looking out the window to the outside corridor were bird droppings and feathers everywhere. This Red Lion is in desperate need of some elbow grease, CLEANING and scrubbing. My hope would be that they close parts off at intervals & completely renovate or at very least thoroughly clean . Exercise room was in poor shape too. :o( . After a night there we could not stay another day & found a room at another hotel. Read moreGenuine Expedia guest review
Response by Red Lion Hotel Tacoma I wanted to take a moment to thank you for your review! All feedback, good or bad, assists us in making our guests stay more comfortable. I would like to truly apologize that you had to move rooms several times due to the lack of cleanliness. This is definitely not the type of stay we want our guests to have! We have very high standards here at the hotel, and the issues you experienced will be addressed accordingly with our housekeeping staff. We value you as our guest, and look forward to having you with us again soon.
"Awful hotel and customer service"
Hotel employees were very rude and took forever to get our room ready. Eventually they put us in a room that was in the corner right under water pipes so we heard water running all night.Genuine Expedia guest review
Response by Red Lion Hotel Tacoma Thank you for taking the time to comment about your recent stay with us. I truly apologize for the for any unprofessionalism that was shown to you when you arrived at the hotel. I would like apologize for the location of your room as well. We certainly understand why that would have an effect on the quality of your stay. We strive to provide all our guests with the high quality of service that we maintain throughout all of our hotels. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
requested handicap room,confirmed over phone.when we arrived on time no handicap rooms were available.clerk didn't really care,not even a sorry. we had to find our own room with service.talked to housekeeping ourselves. she told us one would be ready in a couple of hours,at least we had an answer.we went back down and told clerk,she wasn't too happy.Very […] unprofessional,and not sympathetic Read moreGenuine Expedia guest review
Response by Red Lion Hotel Tacoma Thank you for taking the time to comment about your recent stay with us. I truly apologize for the issues you experienced with our staff upon check in. I do want to apologize that we did not have the handicap accessible room that you booked available and for any unprofessionalism that was shown to you as well. I would like to assure you that this will be addressed accordingly with our staff. We strive to provide all our guests with the high quality of service that we maintain throughout all of our hotels. Thank you again for your feedback and we hope to have the opportunity to better serve you on your next visit. Kind Regards
"Not great at all!"
There were many problems we encountered. The first one is we had 5 people...so we requested a rollaway bed, which was $10 per night. When we got there, the bed was $15 per night but they said it was only for their suites! It was a fire hazard for the 2 queen rooms. So I asked for a suite.....but all suites have 1 king bed. So 5 people was NEVER a possibility. […] We had to go buy a blow up mattress for our daughter. The second problem was the pool was murky and you could not see a foot in front of you....eewww! The third is ur was the breakfast for the 2 days we were there was always running out...they were out of yogurt, butter, syrup, jam, and 2 of the 3 juices......they seem to be inconvienced to be asked for more. It took 10 minutes to wait for butter and syrup. The TV was the old fashion kind and their cable is super basic and it is different from the published channels in their book. They said it was because of a new owner.I would not go back...... Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Tacoma The experience you had with our team is extremely disappointing. On behalf of our entire team please accept my sincerest apologies. We review every guest comment and address each of them with our staff and team leads. Our goal is to provide a comfortable stay to every guest and clearly we failed to do that during your stay. Please be assured that the issues you experienced with your room and the pool not being properly cleaned will be looked into and addressed accordingly.
Stay was fine...check in was a little slow...but that was due to being busy with customers. Breakfast was good...but once again the "crowd" made getting to the food a little difficult...not bad though.Genuine Hotels.com guest review
Very basic for a red lion. Clenliness of the room just correct. Not enough tables for the breakfast. 40 $ charged on my credit card to cover eventuel problems.Genuine Hotels.com guest review
Check in was 3pm. We waited for over 1.5hrs. Went across the street for food, came back and still had to wait. When we finally get to the room at 4:50 we were greeted by cleaning crew who was still cleaning the room. No doors separting the bathroom area...Could get a little TMI if you are sharing room with friends. We had the jetted w/king bed room. Highlight- […] Pool was open and avail well pass the 10pm hr. That was super cool as my husband and I are night owls. Read moreGenuine Hotels.com guest review
Nothing too fancy, we needed something clean and comfortable =, immediately available and at a reasonable price. This filled the bill.Genuine Expedia guest review
"The hotel was close to my meeting and fit my needs"
After I checked in the maids entered the room twice while I was napping. They claimed that they didn't know that I had checked-in. It was as best a minor irritation.Genuine Expedia guest review
"Double billed for moldy room"
At check-in the motel staff required a credit card even though the room was paid for on Expedia. The lobby appeared neat and clean, and the staff was polite. Upstairs the hallways smelled very bad, like musty old carpet and cigarettes. The tiles and tub were moldy and smelly. However the bedding was clean and the beds comfortable. After we checked out […] and left, I checked my account and found that they had billed me for the $40 incidental deposit twice in addition to billing me for the room too! I called them and complained, they promised to refund the money for both the incidental charges and for the room. I checked my account today and the charge for the room is still showing debited against my account. Travel is already very expensive without my funds being tied up like this. I took a picture of the mold growing in the shower, but I can't seem to attach the file. Read moreGenuine Expedia guest review
We selected a king size room and that's what we paid for , when we got to the hotel our room was given to another couple as it took 40 mins to find us another room and we got down graded for their mistake .Genuine Expedia guest review
Room was not ready. Over booked.Genuine Hotels.com guest review
Response by Red Lion Hotel Tacoma We would like to apologize for the inconveniences you experienced during your stay. We appreciate you taking the time to rate our hotel based on the experience during your stay. You are a valued guest and we do hope that you will stay with Red Lion Hotels again in the future.
Sheets were nasty uncomfortable nasty little balls of lint on sheetGenuine Expedia guest review
The hotel was fine the surrounding neighborhood felt a bit sketchy. We wished we would have stayed further north.Genuine Expedia guest review
Very accomodating, except nobody mentioned additional $40.00, that was added onto my Visa on top of the room rate. It would be nice to know that info upfront.Genuine Hotels.com guest review
Great breakfast, comfortable bed. Water pressure in shower and sink were low. People would smoke in front of hotel.Genuine Expedia guest review
liked it very well I stayed numerous times there very comfortableGenuine Hotels.com guest review
"Ok to good"
Need to stay over night in Tacoma from time to time. Hotel was good. Everything was nice. Sheets were a little warn out though.Genuine Hotels.com guest review
It was unfortunate that I received 2 wakeup calls at 3 and 4 am the first night of my stay. I brought this to the attention of the front desk and it didn't happen the second night. The staff was very helpful. I appreciated being able to use the computer and printer to print a parking pass I forgot to print at home. I thought this was particularly a […] good value overall for what I paid to stay. Thanks. Read moreGenuine Hotels.com guest review
"Great for Lacrosse Tournament"
Comfortable hotel that worked well for out lacrosse tournament weekend. Each room had nice size mini fridge and microwave which helped keep snacks. Denny's next door and BBQ restaurant across the street were good. Rooms were clean bit there is nothing dance about this hotel. The complimentary breakfast was nice but staff had to be reminded to keep […] items filled up. They allowed us a late check out so players could shower after tournament and this was appreciated. Read moreGenuine Hotels.com guest review
"A no go place"
Not recommended at all. Bad neighborhood.Genuine Hotels.com guest review
Response by Red Lion Hotel Tacoma We appreciate you taking the time to comment about your stay with us as your feedback is important when providing our guests excellent service. I apologize that the hotel was less than you expected in comparison to other local hotels. We value you as a guest and we are always looking for ways to enhance our guest experience. We will be speaking with our desk staff about your experience and do hope that we will have the opportunity to serve you better during your next visit.
"good location to my favorite shops"
My children enjoyed their stay the rooms were very spacious and clean. The swimming pool was not what they were expecting it was not the regular size and the Jacuzzi was not on. Overall they still enjoyed their stay at the hotel. Thank you very much having us and I will certainly be booking more stays in the future.Genuine Hotels.com guest review
"Not so good"
The room was to hot the pool & spa was green yuck I did not like it that muchGenuine Expedia guest review
Response by Red Lion Hotel Tacoma We would like to apologize for the inconveniences you experienced during your stay. I truly apologize for the condition of the pool and hotel, please be assure that this will be addressed with our staff. We appreciate you taking the time to rate our hotel based on the experience during your stay. You are a valued guest and we do hope that you will stay with Red Lion Hotels again in the future.
Everything was great! Staff had an awesome service, very friendly and helpful.Genuine Expedia guest review
Not that great. Red Loin used to be such a special chain.Genuine Hotels.com guest review
Very nice room, good location. Breakfast was good enough.Genuine Hotels.com guest review
"An Okay One Night Stay"
It was an okay experience for 1 night. The pool was closed for maintenance so that was a little disappointing. The hotel was old, but comfortable.Genuine Expedia guest review
Response by Red Lion Hotel Tacoma We would like to apologize for the inconveniences you experienced during your stay. I would like to apologize for the pool being closed and the poor quality of food that you had for breakfast. We appreciate you taking the time to rate our hotel based on the experience during your stay. You are a valued guest and we do hope that you will stay with Red Lion Hotels again in the future.
"You get what you pay for here"
Overall our stay was fine. (1 night) The rate was great (under $100) and the location is fairly convenient to our destination in Tacoma. The staff were nice and the breakfast average. (better than continental but small selection) The property is ageing but well maintained. We had an updated bathroom and the elevator entrances were newer. Just what I […] would expect from a 2.5 - 3 star property. Be Aware: We had 2 adults and 3 teens and when I booked online it recommended a 2 queen room with a roll-a-way. When I called to reserve a roll-a-way they told me fire safety didn't allow them to put them in 2 queen rooms. Read moreGenuine Hotels.com guest review
with staying three days, the access to the highway was wonderful. The front desk was very in tune with good food and coffee choices. The bed was also surprisingly comfortable.Genuine Hotels.com guest review
We love the waffles! My wife is a diabetic, and it would be nice if there was no sugar added maple syrup.Genuine Hotels.com guest review
"Most disappointing stay"
No restaurant or bar. In a terrible part of town with no acceptable eateries available. Although clean I would not recommend to anyone. Front desk staff was very unhappy due to changing shifts with someoneGenuine Expedia guest review
Very comfortable and clean. Good breakfast.Genuine Hotels.com guest review
"Good for the money"
Rooms were clean, beds were comfortable. For the money it was just what we expected. Good location. Breakfast was Ok, fake eggs, half done bacon and sausage and some cereal. Again for the money it was just what we expected.Genuine Hotels.com guest review
"Hotel was fine, neighborhood not so great..."
The hotel is a bit older but, clean & comfortable. Night staff was kind & curtious. The day staff was not as accommodating. The neighborhood is a bit sketchy. I wouldn't travel out at night.Genuine Hotels.com guest review
"smelled like an ashtray"
could say how run down it was but walk into the lobby and you think you just walked into an astray. very nasty smelling. furniture was stained beyond just dirty. nasty place. May never stay at another red lion if they are all like this.Genuine Expedia guest review
"home sweat home"
love itGenuine Hotels.com guest review
"home sweet home"
greatGenuine Hotels.com guest review
Bathroom was dirty when we arrived. Hairs in bathtub and on floor. Random stranger used a key to enter our room while we were lounging in our room half clothed - they must've double booked it. Called and reported the occurrence to the front desk and they seemed irritated at our phone call. Breakfast was good. Beds were comfortable, but pillows are way […] too puffy and the air conditioner was so loud it woke us up all night. Read moreGenuine Hotels.com guest review
No housekeeping after 1130am.?? Called desk was told they had left for the day. Said I needed towels was told "I think we have some at the desk". Never offered to bring them up... otherwise the hotel seemed like it was on auto pilot.. didn't seem all the busy.. Don't expect anything extra here..Genuine Hotels.com guest review
I have stayed at Red Lion Hotels before. This will be my last time. The front desk was excellent. The pool was murky (did not go in) The Jacuzzi did not work. ( I have a bad back=was hoping to get some relief from the Jacuzzi) The room was clean and comfortable.Genuine Expedia guest review
We were only there overnight, but the room was clean and very spacious. Like really spacious. Bathroom was nice and very clean. It was quiet despite the area. Quick check-in and out. Breakfast was good. Lots of food options just down the road. I'd stay here again.Genuine Hotels.com guest review
This hotel needs updating! The room were clean! that's the best part! They had a some kids mosh kids running up and down the halls slamming doors until security was called 4am! So I'd say the rates were way to high for this hotel!!!Genuine Hotels.com guest review
Response by Red Lion Hotel Tacoma We appreciate you taking the time to comment about your stay with us as your feedback is important when providing excellent service to our guests. I apologize greatly for the experience that you encountered with other guests during your stay. We make every effort to ensure our guests are safe and comfortable and address situations that arise when other guests infringe upon that. We do value you as a guest and we are always looking for ways to enhance our guest experience and do hope that we will have the opportunity to serve you better on your next visit.
"very good experience"
Hotel is attractive and spacious even tho it is older. The parking lot is HUGE, so we had plenty of room to park our truck and trailer. Lobby is nicely decorated. Beds and pillows were very comfortable. Bathroom is spacious and attractive and outfitted with travel size lotions and shampoo and soft fluffy towels. Even though our room faced the Interstate […] direction, we could not hear the traffic. Desk personnel were very friendly and helpful. Easy to talk to. Breakfast is satisfactory, waffles, cereals, etc. Some fruit,. Tea and coffee at all hours. It was less expensive than the Shilo where we usually stay, and further away from the hectic traffic further north on Hosmer. I'd highly recommend it anytime. Read moreGenuine Hotels.com guest review
The stay was great. I was suprised to find they had powered eggs for breakfast and very thin baken for breakfast. Other places I have stayed had boiled eggs and fresh eggs scrambled. The rest of the breakfast food was great.Genuine Hotels.com guest review
"Nice place in a poor location"
We decided to take a "staycation" fairly close to home. We chose the Red Lion because of that, and the large indoor pool. Pluses: The hotel is very clean; convenient to the highway and Tacoma Mall; has a huge indoor pool and hot tub; good breakfasts; great barbecue right across the street; and lots of parking. Minuses: Ambient noise from the highway […] on one side and Hosmer Road on the other was very bad; the neighborhood is very sketchy; and the hotel is beginning to show its age, with cracks in sinks, old excercise equipment, and evident maintenance projects (cracks in the pool house wall). Overall, a good place if you need to be in the area; not the most relaxing place for a break. Read moreGenuine Hotels.com guest review
"Nice n Friendly"
the place & staff were really nice n helpful. my kids enjoyed bein in the pool.Genuine Expedia guest review
Oldest Red Lyon I have ever spent a night in.. room was next to road and very noisy with stop and go traffic..breakfast but no restaurant for dinner..wont stay there again..Genuine Expedia guest review
Response by Red Lion Hotel Tacoma We would like to apologize for the inconveniences you experienced during your stay. We appreciate you taking the time to rate our hotel based on the experience during your stay. I would like to apologize for the outside noise you were able to hear in your room and can understand how that can affect the quality of your stay. You are a valued guest and we do hope that you will stay with Red Lion Hotels again in the future.
"Business Trip - Quality Pricing"
Overall it was a good stay. I do not have anything to complain about but maybe a couple suggestions. 1) the pool/hot tub area (very excited it was indoor) the area seemed dreary & uninviting - just having a different color paint and maybe one or two art pieces would really making it nice. 2) maybe one extra blanket on a shelf in the room to be used […] as needed. Read moreGenuine Hotels.com guest review
Response by Red Lion Hotel Tacoma I would like to thank you for your review! All feedback, good or bad, assists us in making our guests stay more comfortable. I would like to truly thank you for your recommendations and look for ways to implement your suggestions. We value you as our guest, and look forward to having you with us again soon.
"Near U of Puget Sound"
Room was right across from ice machine....could hear ice being dispensed in the middle of the night. Hotel needs more sound proofing. Could also hear doors slamming close.Genuine Hotels.com guest review
Response by Red Lion Hotel Tacoma Thank you very much for providing helpful feedback regarding your stay. I am sorry to hear about the difficulty you had in the location of the room and the soundproofing. We take all of our guest’s comments seriously as they assist us in providing better service. We hope you will be staying with us again so we can prove our ability to exceed your expectations
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