The room was great everything was nice my only issue was that the air conditioner was one of those window models that tends to be noicey. Other than that it was all good.Genuine Hotels.com guest review
"This is not your momma's Hilton."
The air conditioner was so loud and noisy that we could not sleep. The computers did not work....they are embarrassingly old and would not print. One of the two treadmills was broken. Needs a lot of updating to fulfill the Hilton name.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers Thank you for taking the time to post a review of your stay with us. Our apologies that it was not up to your standards or ours. We hope that you let a member of our management team know about the issues you encountered. We will have them double check on them today. We hope that you will consider another stay with us so that we can earn all 5 stars with a spectacular stay.
Not as nice as other Hilton Garden Inns that I have stayed at in various U.S. Locations, but adequate. The only real complaint was the air conditioner that was extremely noisy....constant rattling sound. The pool area was nice and the hot tub was great. We didn't eat at the hotel so no idea how the food and service is...there are plenty of places to […] eat nearby. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers We appreciate you taking the time to post a review of your stay with us. We're sorry to hear that the HVAC unit disturbed your rest. We hope that you were able to notify a member of our management team to address the issue. We look forward to seeing you again soon.
Hotel was in a great location, close to stores and not a far drive from the beach. Had great service checking in. Room was very nice, clean and the big bathtub was a plus. The only downfall of this hotel stay was the bed, it was extremely firm. I have been to many hotels and this is at the top of the worst beds I have slept on, I could barely sleep […] due to how uncomfortable I was the whole night. Other than the bed I would recommend this hotel. Used the gym too and it was perfect for what I needed. Read moreGenuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers Thank you for the kind 4 star review of your stay with us. We're sorry to hear that the bed was too firm for you. We hope to see you again on your next trip to Fort Myers so that we can earn all 5 stars!
"check your room first"
great location, room needs some repair, carpet dirty, air conditioner noisyGenuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers Thank you for taking the time to post a review of your stay with us. We're sorry to hear that you encountered some disrepair. We hope that you brought these issues to the attention of our management staff so they could address them. We'd love to have you stay with us again so that we may earn all 5 stars. Safe travels!
I stayed for 3 nights. The place was nice, but seemed a bit pricey for what it was.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers Thank you for taking the time to post a review of your stay with us. We hope you enjoyed your trip to Fort Myers. We look forward to seeing you again soon!
"Comfortable but overpriced"
Spent the weekend...hotel was comfortable, clean, and the service was good. King bed was adjustable, and very comfortable. Room was nice, but way overpriced.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers Thank you for taking the time to post a review of your stay with us. We're glad to hear that our hotel and staff were up to our standards and yours. If you're looking to travel to Fort Myers and want a great hotel deal, please check back with us in mid-April. Safe Travels!
Nice area and hotelGenuine Hotels.com guest review
Nice room, great bed, but bathroom finishes were lacking.Genuine Hotels.com guest review
"weekend at the hilton"
There were 3 problems. Hot tub was broke, hot water for the shower was lacking and could use a cable guide for the tv in the room.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers Thank you for the 4 star review of your stay with us. We're sorry to hear that there were issues with the hot tub and the water temperature. We hope that the cable guide appeared or you were able to get one from the front desk. We'll look forward to earning all 5 stars on your next stay with us.
Very friendly, helpful staff.Genuine Hotels.com guest review
"Pick another hotel"
Way over priced. Room was not that nice and the bed was hard to sleep on. We travel to about 15 - 20 cities a year and this was one of the worst hotels for the cost. Would not recommend or stay at this hotel again.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers Thank you for taking the time to write a review of your stay with us. We're sorry to see that it only rated 2 stars though. We hope that our front desk staff took the time to tell you about our exclusive Garden Sleep System beds that are adjustable for your comfort. We have guests that choose Hilton Garden Inns specifically for our beds. We hope that you'll reconsider and give us another try in the future. Safe Travels!
Nice hotel. Breakfast was good. Above average hotel. Nice pool and hot tub. Good if you want reasonbly good access to all the fantastic beaches in the area.Genuine Hotels.com guest review
I travel to Ft. Myers 5 nights a month for business. I have stayed at this hotel four times. The facility is poorly maintained. Door locks frequently have to be changed or batteries replaced to open room doors. The exercise room has been under repair for ceiling leaks two of the times I have been here. This trip they decided to paint doors and door […] jambs on Saturday afternoon. Room cleaning was poor with variable stocking of towels, soap/shampoo, etc. and happened variably between 10am and 4pm during this stay. The computers in the "Business Center" allow access for printing boarding passes but not to AOL to check e-mail. The beds are "adjustable" but consistently uncomfortable. Read moreGenuine Expedia guest review
Response by Hilton Garden Inn Ft Myers Thank you for taking the time to post such a detailed review of your stays with us. The information you provided allows us to directly address the issues you've raised. These will be attended to by our General Manager and the management team. We hope that you will give us another opportunity to earn all 5 stars in the future. Safe Travels!
Clean, comfortable hotel. No complaints. Would stay there in the future.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers Thank you for your 5 star review of your stay with us. We are happy to hear that we'll see you again. Safe travels!
Pleasant reception, nice room, small bathroom had no ventilation so mirror fogs up, bed very comfortable and breakfast buffet in lobby was good but not complimentary.Genuine Expedia guest review
Response by Hilton Garden Inn Ft Myers Thank you for taking the time to post a 4 star review of your stay with us. We're glad to hear that your stay was restful. We look forward to seeing you again soon.
Met all requirements for a good hotel...clean rooms, premium tv channels for free, welcoming staff, good amenities, sufficient parking.Genuine Expedia guest review
Response by Hilton Garden Inn Ft Myers We're so happy to hear that our hotel met all of your requirements for a stay in Fort Myers. We look forward to seeing you again soon. Safe Travels!
Front desk personnel Andy especially very good. Rooms are not very comfortable, the beds are very hard and difficult to sleep. Room service is terrible!Genuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers We are so sorry to see that your stay with us did not rate all 5 stars. Although we're pleased to hear that Andy did a wonderful job (we do hear that often :) we're sorry to hear that the adjustable beds did not work for you. Many stay with us just for them. We're also sorry to hear the room service was not up to your standards. We will investigate and resolve that issue. We hope you'll consider staying with us in the future so we can earn all 5 stars.
The 6 am fire alarm made a poor impression, but we asked and were given free breakfast. The hotel appears to be a bit dated, received a handicapped room which was a little strange since I pre-paid much in advanceGenuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers Thank you for taking the time to post a review of your stay with us. We're sorry to hear that the fire alarm disturbed your rest. We hope to earn all 5 stars when you visit us again.
"Should have learned!"
Front desk very friendly, beds are very uncomfortable, hard to get a good night sleep. Room service horrible! Breakfast had no taste.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers Thank you for taking the time to post a review of your stay with us. We're sorry to hear that it was less than exceptional. We hope that you were given the instructions on how to adjust our state of the art beds at check in. We have many guests that select Hilton Garden Inn properties just because of them. We are disappointed to hear that room service and breakfast were not to your liking. We'd love the opportunity to improve your impression of us the next time you visit Fort Myers. Hope to see you soon!
"Ok for the area"
Nice Hotel. Room wasn't ready when we arrived, AGM said she would call us when it was ready- never called. Pool isn't heated. Not much around without driving. And was woken up by alarms in the night because of the dryers.... With no offer of a complimentary breakfast,etc. for the inconvenience, etc.Genuine Hotels.com guest review
Response by Hilton Garden Inn Ft Myers We are so sorry to hear that your rest was disturbed by the issue we had and we weren't clear in our communications with you on arrival. We appreciate the 4 star review in spite of the issues you encountered. We hope that you will stay with us again in the near future so we can achieve such a spectacular stay that you will reward us with all 5 stars.
"Great place to sleep!"
Everything was excellent...except when the fire alarm went off at 6am. But that can happen anywhere. The beds are super comfortable. Location is good.Genuine Hotels.com guest review
"Good stay mostly because of the price I got."
Ended up in Ft. Myers on our vacation. Looked up hotels in the area on Hotels.com and found a good deal at this location. The Good Stuff: The room was a mini-suite (a big plus in my book), and in great condition. The hotel's overall condition was in good shape, and the staff was pretty nice overall. The Not-So-Good stuff: The biggest turn-off was […] the carpeting, (at least on the 3rd floor where our room was). The carpet looked very dirty overall and had several stains of "who knows what" on it in various places. The pool also had something "unidentifiable" laying at the bottom of it, (didn't want to get too close to find out). Also, the ice machine was out of order on our floor so you had to go down to the 2nd floor to use that one which was kind of an inconvenience. Intangibles (both good and bad): The hotel staff offered free cookies (at the check-in desk). That was a nice touch. Breakfast would have been a big plus... They took the time and effort to point out the nice little restaurant/bar they had adjoining the main lobby, but did not offer any kind of free (or even discounted) breakfast. Overall I have to say it was a positive experience, (mostly due to the great rate we got on a "name-hotel" with a mini-suite room). We didn't fly, but I guess this hotel is very close to the airport, which could be a big plus if you were flying in or out. Read moreGenuine Hotels.com guest review
heated pool & hot tub frig & micowave. very nice room & hot showerGenuine Expedia guest review
Nice stay central location. Would go again.Genuine Hotels.com guest review
Very clean. Comfortable room. Would highly recommend.Genuine Expedia guest review
"Great family trip"
Very nice and clean hotel.Genuine Hotels.com guest review
"Nice but it's the details."
The hotel itself was clean and nice but a few things about our stay were frustrating. First, make sure you come in from Hwy 41... if you listen to google maps, you'll have to back track. Second, the towel rack came off the wall when I grabbed a towel off of it. Scared me, and made a slight mess on the floor from the bits & pieces of the wall on the […] floor. But finally the AC was the most infuriating. It was stuffy in the room when we got there, tried to drop the temp, but it wouldn't work. Tried again after dinner. Then finally after having tossing and turning because of the stuffiness, we were finally able to turn the thermostat down at 3am. But when you have to get up 5a, its sort of worthless at that point. The front desk clerk was on his 1st or 2nd day and didn't know what the deal was about the AC. When leaving for dinner, we heard another customer calling about the AC as well. Makes me think they have it on an energy saver or something. But it certainly doesn't lend itself to comfort. Read moreGenuine Hotels.com guest review
Room was ok. Stayed in a suite that was just a bigger bath tub and a sofa with another TV. it was all fine. The lobby was nice and the breakfast was decent. The staff was fine. Was about worth what I paid. Just another american hotel thoughGenuine Expedia guest review
Response by Hilton Garden Inn Ft Myers Thank you for taking the time to post a review of your stay with us. We hope you'll stay with us again in the near future so that we can earn all 5 stars. Safe travels!
"very nice hotel"
very nice holiday. quiet and newGenuine Hotels.com guest review
Good location. Clean. Friendly staff. Great value for the price. Would have stayed longer if there were bigger beds.Genuine Hotels.com guest review
"It was ok"
We booked a room for two nights. It was ok, the beds were comfy but the room - as well as the outside corridor - had some cleaning issues. Complimentary wifi was great, no password required, but two people plus a child taking a shower need more than a very small bottle of shampoo and conditioner, and no bodywash. We had to buy it.Genuine Expedia guest review
"Great lobby.Rooms need upgrading."
GREAT LOBBY.Rooms could need upgrading.The beds are really hard and not comfortable. I prefer plush soft beds but if you like hard beds then you will love it..Genuine Hotels.com guest review
At 11:30pm we were evacuated because the fire alarm was going off. Lucky it wasn't serious. Someone pulled the fire alarm.Genuine Hotels.com guest review
"Nice hotel in Ft Myers"
We stayed at this hotel on our way through Ft. Myers. We had a great experience. We stayed in a regular double bed room one of the nights and in a King Suite (the second night on the way back). The rooms were clean and well appointed and the staff was very courteous. This was our first time staying at a Garden Inn and we were impressed by the clean […] design and comfortable beds. We loved the warm cookies they set out in the evening. Read moreGenuine Expedia guest review
Good value for the money. Comfortable beds and clean room.Genuine Hotels.com guest review
"Nicer from the outside..."
We found the bed to be very uncomfortable. The pool area was decent but not as great as the rest of the hotel.Genuine Hotels.com guest review
We had to leave the hote...fire alarm. We could not change the temperature in our room. OK minus.Genuine Expedia guest review
"Convenient location for City of Palms Tournament"
Nice hotel & staff. No safe in room. Water temp was usually only lukewarm. TV missing channels.Genuine Expedia guest review
"Not worth it!!!"
The pictures lied!! And its not pretty at all!!!And it didnt really feel "homie" at all.The only nice thing was the bed.Genuine Expedia guest review
"Nice hotel. Close to shopping and interstate"
Friendly staff. Clean room. Coffee maker didn't work. Comfortable bed and pillows.Genuine Expedia guest review
"Beautiful all the way around"
I drove in to visit a friend that just came in from overseas that very same day and I was so excited that I booked on the way down from visiting family in Jacksonville. It was amazing and I will definitely stay again!Genuine Expedia guest review
Hotel was nice, clean and close to everything. Room keys were a MAJOR PAIN!! Would not keep door data so everytime we returned, we literally needed to have the keys reset before returning to our room. Didn't matter if we keep key cards away from cell phones and car keys they still deactivated after about 1 hr!! They really need to do something about […] this! We did get about $2 in change stolen from our room on the 3rd day by the cleaning staff. Haven't found anything else missing tho. Also, they REALLY NEED better bath tissue! EXTREMELY cheap and unpleasant! Read moreGenuine Expedia guest review
"Good hotel, needs new mattresses"
This hotel is almost perfect. They really need new mattresses and pillows.Genuine Hotels.com guest review
"Low budget hotel."
I am a business traveler and have to be in Fort Myers 5 days every month. I have stayed at this Hilton Garden Inn 3 times this fall. The fire alarm has gone off three times, two of which lasted longer than ten minutes because the fire company has to turn it off. As an apparent cost saving measure they turn down the hot water temperature late at night. […] Consequently, if you want to shower before 6am, as I usually do because of early work commitments, you shower with lukewarm or cooler water. The door lock (electronic) work consistently poorly, sometimes due to faulty keys, other times due to discharged batteries in the lock mechanism. Regardless of the cause, when it happens, you can't quickly access your room. Read moreGenuine Expedia guest review
"No WOW. Nothing special"
Stayed for two nights and nothing very special about this hotel. I travel often so I may be difficult to impress. No WOW here , just the basics. It did seem the staff was very rushed and the hotel was noisy. However , strong water pressure in the shower! I normally stay at hotels that I can walk to a couple of resturants and / or a coffee shop. Nearest […] good food is a couple of miles to Rt 41. Bottom line. Nothing special. Read moreGenuine Hotels.com guest review
"Very nice hotel"
Had to go to Fort Myers for a medical procedure & needed a nice place to spend the night. I was not disappointed - great breakfast & had dinner too - both great.Genuine Expedia guest review
"A Kuerig in the room, wow!!"
Great hotel, recently remodeled and absolutely beautiful! Very convenient location. Even had a Kuerig in each room - WOW!! We would definitely stay here again!Genuine Hotels.com guest review
"Nice and clean"
The hotel was lovely and a good value but the bed was hard and uncomfortable. I would stay here again, though.Genuine Hotels.com guest review
"will not stay here again"
Thin walls. You can hear your neighbors. Did not find staff to be very friendly except for one individual, Andy.Genuine Hotels.com guest review
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