Very clean room, convenient location, friendly staff and nice breakfasts. We enjoyed our stay.Genuine Hotels.com guest review
The location is very good because it's close enough to walk to major Florence sites but in what feels like a neighborhood, next to a nice city square/park. It is generally a 3 star but they need to have at least one iron in the place. Staff varies from friendly to non-committal. Did not have the breakfast, which was not part of the hotel.com deal. Could […] imagine staying again but not likely. Read moreGenuine Hotels.com guest review
Wifi connection does not work inside hotel room. Rooms can be noisy. You can hear others above and next to you. Toilets flushing, faucet running, people talking, etc.Genuine Expedia guest review
"Nice Hotel comfortable room with good breakfast"
Nice experience with good clean comfortable Hotel, good breakfast but the price is little high for the HotelGenuine Expedia guest review
"Just Fine for the Price"
Just fine. Breakfast was OK. We walked from train and to most sights. The price was great.Genuine Hotels.com guest review
Hotel was located on quiet street overlooking park w/view of Duomo. Great location - close to bus & rail stations and all the major sites within easy walking distance. Rooms were large but bathrooms small; difficult lighting to apply makeup etc.; mattresses should be upgraded. All in all these are minor inconveniences compared to price and location. […] I would stay again when in Florence. Read moreGenuine Expedia guest review
"Location very good, close to everything"
Enjoyed our stay at this hotel, the Wifi didn't work very well. Front desk people were very helpful.Genuine Hotels.com guest review
"A place to shower and sleep only"
The hotel staff were very kind and helpful, and the breakfast was pretty good. I stayed in a single, and with my 2 bags there was not enough room to move. I had to step over my carry on to get to the bathroom. I was expecting a tub/shower- but it is just at very small shower. The water pressure was good, and the hot water was plentiful though. But relaxing […] in your room is not really an option. The bed is a twin, and kind of hard. They did give me a cup of tea in the lobby when I asked, and there is a mini bar fridge- so you can store some snacks you buy yourself. Overall, well worth the money. Read moreGenuine Hotels.com guest review
"Value for money"
Hotel Malaspina is a perfectly adequate hotel for a short stay in Florence. It's situated fairly near the heart of Florence and very near the Galleria Academia. Our room was not too small and was well maintained with a nice bathroom, although the air con could have been a tad quieter. Breakfast wa typical continental fare but fresh and well stocked. Malaspina […] is value for money and recommended for a budget traveller. Read moreGenuine Hotels.com guest review
about 15mins walk to the main train station. self laundry service nearby, easy to walk to attractions. big room, breakfast okGenuine Hotels.com guest review
the room is quite big among all over stay in euro but there are bad small of the room. the reception don't always give you a great customer service; the brekkie is very simple compared to other hotels.Genuine Hotels.com guest review
Comfortable hotel, Staff helpful and polite, only downside was the hot water in shower which only dribbled out, Hotel offered a change of roomGenuine Hotels.com guest review
The Hotel is well situated for the sites and museums. Its a good walk but easy to do.The breakfast was good and overall it was excellent value for money.There are nearby shops and places to eat. The reception desk was excellent and gave good advice and help when needed.They ordered a great pizza for 6 euro's when we could not get out.Genuine Hotels.com guest review
"Convenient location. On a quiet square."
Nice hotel. Very comfortable. Easy to get to. Clean room. Really great bath and shower. Comfortable bed.Genuine Expedia guest review
It's a clean and well maintained hotel with good internet connection but our room and bathroom were small. Breakfast was barely acceptable.Genuine Hotels.com guest review
10/15 mins walk from Santa Maria Nuvella and Duomo etc. Lovely hotel really well maintained - room spotless. A lovely big room and very comfortable. Good breakfast. Reasonably quiet and very easy to get to all the sights one wishes to see and to stations - bus and train.Genuine Hotels.com guest review
Excellent location for train station, historic centre and near to plenty of trattoria. Perfectly adequate breakfast with plenty of choice. Double room was spacious and quiet even though on a road front. The park in front of the hotel is pleasant and is a buffer to the busier parts of town. Would definitely stay there again!Genuine Hotels.com guest review
"Room was exceptionally small"
The standard room was the smallest I have ever seen the breakfast was very limited selection. The location was good. Easy 15 minute walk from the train station. In talking with people. Who stayed at nicer places in better locations this was expensive.Genuine Expedia guest review
Chambres assez petites mais calmesGenuine Hotels.com guest review
Hadde tre herlige dager i Firenze, Italia. Hotellet stod til våre forventninger. Hotellet fremstod som rent, med hyggelig personale. Greit sted å bo noen netter dersom en oppholder seg i Firenze. Brukte omtrent 15 minutter på å gå inn til sentrum. Rolig nabolag.Genuine Hotels.com guest review
Als Ausgangspunkt zur Erkundung der Stadt war das Hotel ideal.Genuine Hotels.com guest review
"A fair hotel"
We stayed at the Hotel Malaspina for four nights in April 2014. The hotel is located about 800 m from the central station and within walking distance of all main sights in Firenze. The breakfast is OK after Italian standards. The room was fairly large; relatively clean and the beds were comfortable. The price/quality ratio is quite fair. We had free […] safe in the room and free WiFi (which in our opinion are two major plusses). Read moreGenuine Expedia guest review
Olimme tyytyväisiä hotellin sijaintiin, huone oli tilava eika liikaa liikenteen melua. Aamiainen ihan riittävä, läpimänveden tulossa hiukan ongelmia. Kyllä voisimme tähän hotelliin palataGenuine Hotels.com guest review
it is a little far from main realwaystation ,about 20 minutes walking.you could have more choice nearby.by the way,the room is clean,big,the breakfast is soso, the city is very safe and beautiful.i love florence.Genuine Hotels.com guest review
Sehr gut zum Bahnhof und zum Flughafenzubringer gelegen, beides zu Fuß zu erreichen wenn man wenig Gepäck hat. Buslinien in der Nähe(Busplan am Bahnhof zu erhalten)Großer begrünter Platz vor der Tür.für ein verlängertes Wochenende gut geeignet.Genuine Expedia guest review
No geral excelente. Quarto amplo, café da manhã bom e a 10 minutos de caminhada até a estação. Dos pontos turísticos também bem próximos Custo benefício bem vantajoso. Recomendo.Genuine Hotels.com guest review
"Hotel Gradevole e pulito"
Camere spaziose e ben tenute anche se non nuovissime. Personale disponibile e gentile. Colazione un po povera e monotona. Da consigliare per la vicinanza a tutte le principali attrazioni della città. Museo S. marco 400m, S.maria Novella 700m, Piazza Duomo, Piazza della signoria, Cenacolo del Ghirlandaio e Palazzo Pitti nel raggio di 1km. Da consigliare […] anche a chi visita Pitti uomo, la Fortezza d'Abbasso è a 400m. Fermata bus a 50m. Per quanto riguarda ristoranti e trattori nelle vicinanze c'è solo l'imbarazzo della scelta. Read moreGenuine Expedia guest review
역에서 찾아가는데 도보로 꽤 걸립니다. 가뜩이나 좁은 인도를 캐리어를 끌고 10분정도 간것같습니다. 화장실은 락스를 너무 써서 청소했는지 락스냄새가 너무 심했고 객실은 간접등이 너무 어두웠습니다. 맘에 드는걸 굳이 꼽는다면 조식부페가 괜찮았다는 정도?Genuine Hotels.com guest review
Siamo stati a Firenze per 3 giorni e abbiamo soggiornato in questo hotel per 2 notti. L hotel si trova in una posizione ottimale, 5 minuti a piedi dalla stazione e 10 da piazza Duomo. L'hotel è pulito e in generale ottimo per passarci un Po di giorni. L'unico appunto è sulla colazione, che reputo un Po povera! Mi sarebbe piaciuto trovare qualche dolce […] Toscano. Per il resto ve lo consiglio!! Read moreGenuine Hotels.com guest review
"가격대비 훌륭함 하지만 침대보에서 식초냄새가 나요."
4박정도 했는데요. 청소도 잘해주고 좋은데 이상하게.. 세척후 침대보에서 식초? 냄새가 나더라구요. 그거외엔 좋았습니다.Genuine Hotels.com guest review
호텔의 위치는 비교적찾기쉽습니다. 주변 관광지와의 거리도 그리멀지않아 좋았습니다. 객실관리는 매일 이루어졌습니다. 아침은 변함없이 빵들과 커피,쥬스등입니다.Genuine Hotels.com guest review
到着初日、部屋番号のない従業員用の部屋に入れられる。予定 していた部屋で水回りが壊れたから一日我慢してほしいとのこと。 到着が２４時頃だったのでブラウン管のテレビが映らないのはよい として、あるといわれたMINI BARが空っぽで水が飲めずノドがカ ラカラ。バス・トイレが隣室にあり、廊下をパジャマで動くわけにも いかず不便。 二日目以降は広い部屋に移していただいたので、ごめんなさいの 気持ちは伝わってきたが、全体としてがっかり。Genuine Expedia guest review
"Great Hotel for a City Break"
08/23/14 Emilyprb123 North East England, United Kingdom
Me and my mum spent seven nights here in late July. We booked the hotel due to the good location and price. The price was very good for a 3 star hotel in the city centre, and breakfast included in the price which was more than most hotels in the same area. The location was perhaps our favourite aspect of the hotel - being only a ten minute walk from the Santa Maria Novella Station and all of Florence's main attractions (the Cathedral, the Uffizi etc). Our room was adequate for our needs; our only problem being that it could have done with a little better clean upon our arrival. Having said that, the room was cleaned well the next day. The staff were very helpful and friendly throughout our stay; especially when we locked our keys in our room! The breakfast was adequate - a simple continental buffet which was enough to see us through the day. Overall the hotel was perfect for our stay - good price, excellent location and very friendly and helpful staff. Would definitely recommend Hotel Malaspina for a good stay in Florence.
"OK location, not clean!"
08/21/14 Heidi A London, United Kingdom
We stayed here for four nights in a standard double. The room was not clean. There were huge cobwebs on the ceiling (see photo), dirt and dust clumps in the corners, hair in the bathroom, etc. The whole place could do we being re-decorated. Our room (room 8) was quiet but the window was small so it felt dingy. The breakfast was good. The staff were not particularly helpful, when we asked for hot water for peppermint tea we were told that the kitchen was closed. Only after insisting did they assist. The location is OK, not too far from the station/the historic centre of Florence. Nonetheless, this hotel is not worth the money!!
08/08/14 DiePint Bergamo, Italy
I spent there 4 nights, while visiting Florence with my girlfriend. The location is quite good, close to Santa Maria Novella railway station but also to the city centre. Our room was clean and comfortable (with also air conditioning). They offer a wide variety of choices for breakfast (brioches, cereals, toasts, biscuits, yogurt, and all sort of drinks). People here are very kind! In conclusion, I strongly recommend this hotel!
"Good base for city break"
08/06/14 Bigizzy Chesterfield, England, United Kingdom
Spent 3 nights here in early July. Were arriving in a hire car so contacted hotel first to check on driving into Florence and parking. They were extremely helpful. We ended up being able to park right by the hotel entrance (although it did cost 20Euros a day). Staff were very helpful on arrival and throughout our stay. The room was comfortable although not luxurious. We had an inner room looking into the central well, so no view but probably quitter than being on the front by the road. There was a shortage of electric points in the room for charging mobiles etc - ended up having to use the shaver point in the bathroom, but there was a fridge for water etc (although no kettle etc). Breakfast was basic continental buffet and was sufficient to set us up for the day. The biggest plus point for the hotel was its location - easy walking distance to all the main tourist sites for the day, and then again for restaurants in the evening. Although we arrived by car, we could see that the railway station was also only a short walk away. All in all, an ideally located relatively budget priced hotel for a short stay in the city. Would definitely consider using it again if ever visiting the city in the future.
"good location, poor breakfast"
08/04/14 Nicky_Wilde Helsinki, Finland
The hotel is located about 1 km from Santa Maria del Fiore and Santa Maria Novella. The staff is helpful and friendly (some more, some less, but I don't know the names so..). This is a average 3 stars hotel, unfortunately with some negative sides. Our room was very small, the bed was definitely too small for 2 persons and it was possible to get up only from one side (the other one was against the wall and facing a table). The bathroom was smaller... The curtain was pretty old and dusty (allergic people: take antihistamine with you), the elevator really slow (average 20 seconds from when you got in until it started to get up/down). The breakfast is poor for a 3 stars hotel: no fresh fruit, the croissants are from the market and not from the bakery (no freshly baked), ham and cheese often missing or almost finished. It could overall be improved, but it was not an unpleasant staying anyway.
"Made my Holiday"
08/01/14 globetrotter0691 Perth, Australia
I couldn't find one fault with this hotel. The two gentlemen who were on the reception desk were absolutely amazing. Polite and extremely helpful. The room was absoloutly pristine with a very generously sized bathroom. The breakfast was very good and the breakfast hostess was wonderful. Firenze has been on my bucket list for a long time and staying at this wonderful hotel just made my vacation complete its a big thumbs up from me
"Average 3 stars hotel"
07/31/14 Dinky81 Helsinki, Finland
The hotel is located outside of the old town, but it's from walking distance to all the major attractions. E.g. the Duomo is just 10 minutes walk away. There's a public transportation bus stop just 100 meters from the hotel, and in addition Florence City Sightseeing Bus stops nearby as well. The room was clean and quiet, and it offered free wifi, air conditioning and large fridge. Overall the room was very average and it could have used some updating. The bed was small, but pretty comfortable. Also the bathroom was small, but it was clean and the water pressure of the shower was very strong, which was a big plus. Breakfast was a disappointment, because of the narrow selection of breakfast items. There were no fresh fruits available and the pastries were not fresh or handmade. The staff was very polite and answered to all our questions.
"More than adequate"
07/27/14 MGeorge_10 Warrington, United Kingdom
The hotel Malaspina is a perfectly reasonable 3 star hotel. It is well placed; not too far from the train station and within easy walking distance of all the main points of interest. The decor in the entrance and reception is lovely and the reception staff courteous and efficient (although one or two could do with smiling a bit mire). No problems with the room or bathroom as both were comfortable and clean. Breakfast was simple continental fare but fresh and well stocked. No complaints.
"Lovely Hotel, spoilt by one member of reception staff"
07/17/14 VickyT78 Aberdeen, Scotland
Location - the hotel is a short stroll from the main train station (Stazione Santa Maria Novella) and is situated on one corner of a lovely open park area. The main attractions are within easy walking distance - Gallery of the Academy (statue of David) 0.65km, Uffizi Gallery 1.5km and Vecchio Bridge 1.6km. There are several restaurants, bars and mini-markets within a block or two. I booked this Hotel through Hotels4u and my booking was for a Double/Twin room for single use for two nights. On arriving in the hotel I was given Room 6 which is located on the same floor as the reception and looks out onto the street outside (I suspect that it would be quite noisy). The room was quite dark and smelt quite strongly of smoke. The room was tidy and had everything required in a single room. On realising that I had been given a single room instead of my pre-booked double/twin I returned to reception where I spoke with the Receptionist who had checked me in. I showed him my booking confirmation and he made some enquiries with Jumbo Tours (they seem to be a broker in Spain for Hotels4u). Jumbo Tours confirmed that the booking was for a double/twin for single use, but it would appear that they had sent through a booking to the hotel for a single room. Due to the error being with Jumbo Tours the broker suggested that he would have to get the payment difference authorised by his boss and that he would phone back once that had been done. The Receptionist was extremely polite and helpful and suggested that I go out sightseeing as planned and that by the time I got back the situation would be resolved and that it wouldn't be an issue as they had a double room to give me. I returned to the hotel 3 hours later and spoke with a different Receptionist, Luca. Luca was the opposite of the initial Receptionist in that he was completely unhelpful and obstructive from the moment I met him. I explained the situation to him and he stated that if I didn't pay to get changed rooms then I wouldn't get the double room, despite me showing him my booking confirmation which showed that I had in fact booked a double room. I requested that he phoned Jumbo Tours, which he very reluctantly did, however by the end of the conversation the situation had not been resolved. I then phoned Hotels4u and spoke with Anthony who was very helpful. He confirmed my booking and couldn't work out why I had been given a single room as he advised that the contract they had with the hotel was only for double/twin rooms and they never book single rooms. Anthony spoke with Luca briefly before speaking with me again and advising me that I was to be moved room to the double/twin and that it would be sorted by Hotels4u/Jumbo Tours and the hotel. I was moved to room 202. Again Luca was completely unhelpful as when he handed me the keys at no point did he advise me where the room was, nor where the lift or stairs were. Room 202 was a lovely room. It had a double bed, which could obviously be split to create two single beds if needed. It had big French style doors which looked into a small courtyard in the middle of the building. It wasn't a particularly picturesque courtyard; however it made the room lovely and bright and made it very quiet. I left my things in my room and ventured back out again, leaving my keys at reception with Luca who, this time, completely ignored me. The following day I spent most of the day sightseeing. On returning to the hotel that evening I was again met by Luca. Prior to handing over my keys he asked if I had seen my emails, however as I hadn't been anywhere with wifi I hadn't. He advised that Hotels4u or Jumbo Tours had been in touch with the hotel and that unless I paid the difference in rooms I would have to move again. I explained, yet again, that I had paid for a double/twin room and as such would not be paying anything. Luca then quite glibly stated that Hotels4u would just deduct the amount from my credit card. I returned to my room and on doing so found that I had received an email from Emma Cowley at Hotels4u stating that Hotels4u had been advised by the hotelier that 2 of us had arrived and checked in despite my booking only being for one person and this was the reason that they would be expecting me to pay the difference. I emailed Hotels4u, and copied the Hotel into the email, advising that if the hotelier had advised this then they were blatantly lying as I was the only person who checked in and the only person who had been in the room. I was travelling for a week around the north of Italy by myself. I immediately returned to reception and spoke with Luca who had the same couldn't care less attitude. I asked for him to confirm that there had only ever been me as part of my booking, which he did. I also requested that he read the email I had forwarded to the hotel and forward it on to Hotels4u confirming that I was the only person on the booking, again, which he did. I suspect that this email was then quickly deleted as I had expressed my dissatisfaction in Luca's attitude within the email, however I have never had any type of response from the hotel about my complaint, which if I had would have negated the need for this lengthy review. The following morning, I again spoke with Hotels4u who confirmed that the issue would be resolved between the supplier (Jumbo Tours) and the hotel. They were also extremely angry that I had been told by Luca that if I didn't pay the difference then Hotels4u would just take the money from my credit card. They confirmed that this is not action that Hotels4u would take and that as Luca is not an employee of Hotels4u then he should not have been giving out information on behalf of that company. Other than redeploying Luca to a non-Customer Service role, I would recommend that the hotel have specific non-smoking rooms as the smell in Room 6 was quite over powering and unpleasant. Overall I would recommend the hotel given its location and its overall condition, however would state that Luca totally spoilt my impression of the hotel and the service it provided.
"Good location but mediocre hotel"
07/15/14 Carlasroka North Carolina
We had just experienced the horrors of the Serena Hotel in Rome so the bar was very low when we checked into the Malsapina Hotel. Our first impression was of a small rather charming hotel - decorated in the lower reception areas rather like a bed and breakfast with small charming rooms (we later discovered that the bar was actually not functional - although this was staged to look very welcoming!) The rooms were adequate - with room to move around - however they were very basic. The wireless was pretty good - a welcome change from the Serena! (Both of these hotels were arranged by the Go Today travel agent - both 3 stars but very different.) The hotel is located across from a park - a mixed blessing as there is a hostel nearby and this was very noisy at night with human traffic. You are able to walk to pretty much anything from the hotel - it is very close to the market which is a worthwhile visit. The negative is that the hotel is under renovation - painters and their associated litter and noise made for a less than peaceful stay. The breakfast was adequate - on a par with the Serena. (I cannot even compare the hotel we stayed in when in Sorrento - this was the Hilton Palace and is in a different class). The personnel were helpful and pleasant - however we did have one strange incident. The room that my one sister was staying in was a single - very small and basic. The morning of our departure she was packing up and heard a loud crash - the light fixture had come out of the ceiling and crashed into the bidet below totally smashing it! When she informed the hotel staff they were not apologetic - strange as had she been in the bathroom at the time it could have been very unpleasant.
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