All hotels in Florence, Italy
1 room, 2 adults
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Via Ricasoli 30, Florence, FI, 50122, Italy, ‏‎800-491-6126
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Hotels.com reviewsTripAdvisor reviews
3.7 / 5Good

Score breakdown (from 202 reviews)

  • Location
    Great location
  • Value
    Poor value for money
  • Breakfast
    Bad breakfast
  • WiFi
    Bad internet service

The following English reviews were posted by hotels.com guests from other countries:

2.0 / 5Fair
"Definately not 4 start :("
This hotel was a big letdown for somewhere claiming to be 4 stars. While it was clean and the staff were lovely and it was in a brilliant location, my room was in dis-repair and uncomfortable. There was a hole huge dent in the wall where the door handle hits it, there was a small hole around a pipe coming out of the wall in the shower and the shower head seemed to spray water in every direction except down. To make it worse, the double bed was literally just two single mattresses pushed together with nothing binding them to each other. This resulting in me waking several times during the night as I'd managed to fall down into the crack between mattresses as they spread apart. Lastly, the air con switches off every time you leave the room meaning after a hot day exploring the sights, I would come home to a hot and stuffy hotel room. Very dissapointed.
Genuine Expedia guest review
Other trip Aug 31, 2015
A Traveler
GB
5.0 / 5Outstanding
"Accessible , nice and clean"
Good location neer everything that you would like to see.
Genuine Hotels.com guest review
1 night family trip Jul 20, 2015
Tarek
CA
3.0 / 5Good
location was great, but the service was not great air conditioner was not working called numerous times nothing was done kept blowing fuses also Rooftop was great service there was perfect
Genuine Hotels.com guest review
2 night family trip Jun 6, 2015
Kathy
IE
5.0 / 5Outstanding
"Affordable and great place"
Great service, great stay. Very affordable and very pleased with what I got for the price. No complaints.
Genuine Hotels.com guest review
1 night trip Jun 15, 2015
Hope
IE
4.0 / 5Excellent
"you can check in anytime you want"
Good location. Interesting building. Confusing corridoors you can get lost in there trying to find your way around all those multilevel corridoors just like the Eagles song. You can never leave (allow extra time for leaving)
Genuine Hotels.com guest review
1 night romance trip Jun 14, 2015
keith
GB
3.0 / 5Good
"Hotel California, Florence Italy"
Was a mystery booking, so not sure what to expect, although nice... No tea/coffee in room, and air conditioning was on lowest setting, but wasn't that cool..... Expected a bit more for 4 stars.....
Genuine Expedia guest review
Other trip Jun 11, 2015
Teresa
AU
5.0 / 5Outstanding
Great location, very friendly staff that were accommodating.
Genuine Expedia guest review
Other trip May 21, 2015
A Traveler
CA
4.0 / 5Excellent
"Friendly reception"
The reception was very friendly, helped us with all our queries with a smile :)
Genuine Hotels.com guest review
1 night trip with friends Jan 4, 2015
Anne
GB
5.0 / 5Outstanding
"Very nice a lovely 4 star experience"
Nice location friendly, dont forget you pay city tax I booked a room and had to pay 4 euros to the manager ☺
Genuine Expedia guest review
Other trip Aug 10, 2014
A Traveler
GB
4.0 / 5Excellent
"Great hotel location"
Competitive price for hotel **** and strategically located in the city centre of Florence
Genuine Hotels.com guest review
2 night business trip Aug 4, 2014
Mauro
GB
5.0 / 5Outstanding
"Lovely hotel perfectly sited"
This was a perfectly sited hotel nestling between the Duomo and Accademia. The rooms were spotless and the staff exceptionally helpful and friendly and full of useful recommendations.
Genuine Expedia guest review
Other trip Jul 29, 2014
Lizzie
GB
4.0 / 5Excellent
"Nice Hotel Close to Everything"
Small old rooms but friendly staff and great location. Rooftop restaurant is great.
Genuine Expedia guest review
Other trip Jul 24, 2014
A Traveler
CA
4.0 / 5Excellent
"great location"
The staff including the owner were very helpfull. The breakfast was ok. I see no reason for charging for the WIFI in our modern time even if the hotel has to pay for it, I will expect it to be a free service. Apart from that we enjoyed our stay and the location is great
Genuine Hotels.com guest review
2 night family trip Jul 13, 2014
Millo
IL
4.0 / 5Excellent
"Very central"
Stayed for 2 nights recently. Very centrally located which isn't necessarily great because things like coffee etc are more expensive because there's so many tourists. The only fault I can find with the hotel is charging for Wifi and extortionate prices at that!!!! 5E for one hour or 10E for 24 hours!!!!! Who charges for Wifi these days Hotel California???? We were able to get free Wifi in restaurants and bars in Florence.
Genuine Hotels.com guest review
2 night trip Jun 22, 2014
A Traveler
IE
4.0 / 5Excellent
"Great location"
A short walk from the Doumo and the heart of Florence. Parking right next door but beware ZTL when driving in. Do not trust your GPS. Rooms were clean and hotel was a little dated but still good.
Genuine Hotels.com guest review
1 night trip with friends May 3, 2014
Jason
CA
3.0 / 5Good
"Good location"
The hotel is fine. Totally adequate. But nothing above or beyond. You have to pay for internet (we stayed at 3 hotels in Italy and this is the only one that charged for internet. And it is 10 euros a day!!). Our TV did not work. We eventually got a new remote but all the channels were fuzzy. The rooms were really hot and we couldn't adjust our temperature (well, it never got any cooler) so we had to sleep with our patio door open. The breakfast was fine - lots of fruit. The "American" coffee is terrible, but the European expresso machine makes great coffee. The 3rd floor bar is pretty lonely and randomly expensive. The menu says one price and then the bill says something else. But overall, the place is totally fine. The woman at the front desk (who works like 24/7) is very helpful. And the breakfast room staff is prompt and friendly. The hotel is exactly what I expected.
Genuine Expedia guest review
Other trip Feb 23, 2014
Olivea
CA
3.0 / 5Good
"Comfy beds, horrible service"
Rooms are good and beds are comfy, but service is horrible. My talk at the reception desk: I am saying: We use two rooms. I was waiting in one room when other family members were at a walk. I checked: our second room was locked. Then I checked again: our second room was unlocked, and Indian-looking person without a badge was silently running away of our door. I am warning a receptionist on this fact. Receptionist: It is normal, maybe this Indian works here. I am asking: Why he run away silently and left our door unlocked? Can you check cameras records? Receptionist: It is normal. Maybe he speaks only Indian, not English ( :) ) Maybe he wanted to check if the room is still occupied or not. I reply: But why he left the door unlocked? My conclusion: the service is horrible, and this makes the hotel unsafe.
Genuine Hotels.com guest review
2 night family trip Dec 18, 2013
A Traveler
GB
4.0 / 5Excellent
"Excellent position, close to the Duomo."
While our stay was generally ok, it's time modern hotels stopped charging for Wi-fi. 5 euro an hour is robbery. Also, an information sheet advising usage of the heating, which TV channels are best for, say, English, or others, and that the safe required a key, with deposit. Just on that these days a security code gives a better feel of safety. The breakfast was just ok, some egg concoction with heaps of salt seemed to be the "cooked" part of the arrangement on all three days, on the Sunday the croissants were stale, but the cereals, fruit etc was fine. The dining hall should have a dividing door between it and the corridor to the closest room (ours), as it was noisy while mealtimes were happening (Room 110).
Genuine Expedia guest review
Other trip Dec 25, 2013
Jacko
AU
3.0 / 5Good
"Okay in a Pinch"
We booked into Hotel California with very little notice. The hotel is close to a lot of the sites and restaurants. The breakfast buffet was very limited. Seemed to be out of most things causing us to eat items as/or if they became available. We had to pay for Internet, and even after paying, only two devices could access it which was definitely a cause for turmoil amongst the kids. The bathroom was very dated with a tub that had a shower hose, however, you could not stand while using it. It got the job done but not in the greatest of fashions or comfort. The door/window to the patio could not be closed all the way allowing for a lot of mosquitos to invade overnight which resulted in a lot of bites by morning. All in all, the stay was okay and we were there for only two nights.
Genuine Expedia guest review
Other trip Nov 19, 2013
A Traveler
CA
5.0 / 5Outstanding
"Overnight before departure fight"
Great staff, fabulous location, surprisingly quiet (despite busy on-street location) and very good price. However, listing on hotel.com website featured a "FREE airport shuttle". Staff seemed confused when I asked about it. Turns out that a guest is free to walk back to the train station (Firenze, SNM main) and take the shuttle bus to the airport. However I had to be at the airport by 5am (still dark at that hour so I opted for the 30Euro taxi ride). That's my only complaint, otherwise the hotel is a fabulous value!
Genuine Hotels.com guest review
1 night business trip Nov 12, 2013
Michele
IE
5.0 / 5Outstanding
"Perfect location. Duomo, Galleria (real David)..."
We had picked it because of location (1 km from train station, few steps from Duomo and from Galleria dell'Accademia - where the real David statue is now indoors). Our room was quiet (many complaints are about noise, but we must have had the quiet room) and came with a tiny balcony overlooking the inner courtyard (it may be the only room with that). The street itself is very busy with tourists in large groups (to and from Duomo to Galleria); this may explain some noise for front rooms. Nice buffet breakfast (scrambled eggs, guancale - which replaces bacon - different croissants and breads, cereal, fruits, jams...) and a nice machine that makes all kinds of coffees (you can have tons of cappuccino if that is your drug of choice). There is a rooftop bar and restaurant which others have said is very good (but we did not go). One minor problem: toilet bowl was high (toes barely touch the floor when sitting) and so is threshold to enter bathtub. Staff understands English and French (and Spanish and Russian, I think), and if you ignore their minor accent when they speak to you, they will tolerate yours when you practice your Italian on them (they are extremely curteous and helpful). Our major negative note goes to Expedia itself, whose web engine kept confusing this Hotel California with the same-name hotel in Rome (about which we know nothing). The Hotel California in Florence is... in Florence; therefore, it is surrounded by fantastic restaurants
Genuine Expedia guest review
Other trip Oct 25, 2013
Raymond
CA
4.0 / 5Excellent
"Convenient central location"
Excellent hotel for early morning starts to lessen queue time for Cathedral, Galleries etc. Basic breakfast incl. Last minute booked room was adequate for our short stay. Nice roof top with view of Cathedral Dome. Quiet location. About 15 min easy walk from train/bus stations along lovely, cobbled, streets, you'll need backpack or easy to pull cases! Lots to see so allow at least 4 days as would recommend early starts if you haven't paid extra to bypass queues. Cathedral is free so get there at least 30 mins before it opens. Explore side streets for little galleries & eating places.
Genuine Expedia guest review
Other trip Sep 6, 2013
SusiQ
GB
3.0 / 5Good
"Good location, lovely roof top bar"
Despite assistance of the helpful staff the air conditioning failed to cool my room and hence a poor nights sleep. The room was spartan, though with an excellent TV. The hotel location was excellent and the roof top bar was lovely overlooking the Duomo. I would not recommend other than for an overnight stay. We also stayed at the Monna Lisa, a much superior hotel in almost all respects for a similar rate and perhaps that set the standard.
Genuine Expedia guest review
Other trip Sep 3, 2013
A Traveler
GB
4.0 / 5Excellent
You can't ask for a better location. The hotel is in walking distance of all major attractions. The rooms are typical European rooms. The floors were a little dusty and could use a good mopping. But there were no bugs. The beds were a little hard and could use another blanket besides the bedspread. And the sheets were a little rough and made a lot of noise when you moved. The breakfast was good with alot of variety. The biggest complaint was the grumpy man at the reception desk. He needs to be friendlier to his guest. A smile would go a long way in making his guest feel welcomed.
Genuine Hotels.com guest review
2 night family trip Aug 28, 2013
A Traveler
CA
4.0 / 5Excellent
"The best value for money"
Very high quality hotel for the price. Good quality rooms, nice bathroom, balcony, well presented hotel, great bar outside overlooking the duomo. Breakfast includes with a lot of choice. Just a remarkable deal- such good value. LOCATION!!! So central - just brilliant. Next to David and the Duomo. The critique- such minor things......hard bed, lack of privacy on balcony, no stock in minibar.
Genuine Expedia guest review
Other trip Aug 30, 2013
Roo
GB
5.0 / 5Outstanding
"beautiful hotel"
We were a family of 4, including 2 children and we enjoyed everything about this hotel, the breakfast was very satisfactory as well.
Genuine Expedia guest review
Other trip Jul 19, 2013
A Traveler
CA
4.0 / 5Excellent
"Florence"
Good hotel,don't pay for brea,last,Internet service terrible Great location
Genuine Expedia guest review
Other trip Jul 14, 2013
A Traveler
AU
3.0 / 5Good
"Typical Venice?"
Tiny room, hotel impossible to find (no such address--go to Rio Hotel & enter tiny alley to your right). Staff nice, helpful, breakfast pretty minimal ( fruit cocktail? Really?) next time we will stay off island in Lido--many others had similar exp w their hotels.
Genuine Hotels.com guest review
2 night trip May 19, 2013
Sailgemini
IE
3.0 / 5Good
"4 star seem to be a little too much for it!!"
If you are looking for luxury and comfort, it is just okay!! the location is perfect, in less than 10 minutes you can catch anything a tourist needs; train station, city sightseeing busses, museums and landmarks, anything you can imagine, very convenient. However the beds, sheets, towels, hallways do not offer ultimate comfort and impression. Our room was facing the street and it was too noisy as people were walking, talking and laughing too laud all night. There is a parking just under the building which was so convenient, charged 28 euros per night but it was well worth it. Breakfasts were simple but okay. I think if we had one of the inside rooms, I would have rated my overall experience 1 level higher. FYI, I travelled with my wife and our 16 year old daughter. Great dining places around!!
Genuine Expedia guest review
Other trip May 13, 2013
Alex
CA
4.0 / 5Excellent
"January 2013"
We enjoyed our small balcony with its overwhelming view of the 'Dome'. Breakfast was simple but adequate. Staff were accommodating and helpful. We were concerned by a 'walk up' (elevator also) but the hotel is expansive with many places to gather and a terrance bar that we unfortunately didn't have an opportunity to experience. Everything in Florence was a reasonable walk with plenty of restaurants a walk away. The leather shop across the street was a find. Cost was very reasonable and we kept extending our stay for day trips away.
Genuine Expedia guest review
Other trip Feb 10, 2013
Trevor
CA

The following reviews were posted by hotels.com guests from other countries:

3.0 / 5Good
"OGNUNO LA PENSA COME LE PARE"
PER QUELO CHE MI è COSTATO... LA PROSSIMA VOLTA CERCO DI MEGLIO E CHE SIA VERAMENTE 4 STELLE. o FORSE LE STELLE SONO INTESE .. NEL SENSO CHE SONO QUELLE CHE VEDONO I CLIENTI? BOCCIATO SU TUTTI I FRONTI TRANNE AL POSIZIONE.MA FARE 60 METRI O FARNE 300 IN PIù NON è LA FINE DEL MONDO
Genuine Hotels.com guest review
4 night romance trip Dec 30, 2015
antonio
IT
5.0 / 5Outstanding
"Posizione strategica, comodo e confortevole."
Hotel in posizione strategica, vicinissimo al centro e con un comodissimo parcheggio che tra l'altro ha provveduto a comunicare il ns passaggio in zona ztl per evitare di essere multati. Camera confortevole per quattro bagno nuovo appena ristrutturato. Colazione continentale dolce e salato buona e abbondante, unica pecca il distributore automatico di bevande calde.
Genuine Venere guest review
1 night family trip Jan 4, 2016
Roberto
IT
5.0 / 5Outstanding
albergo ben posizionato ottimo per visitare tutta la città senza essere schiavi della macchina
Genuine Hotels.com guest review
1 night trip Dec 7, 2015
A Traveler
IT
5.0 / 5Outstanding
Отличное расположение, уютный отель. Самый центр. Все в шаговой доступности.
Genuine Hotels.com guest review
2 night romance trip Nov 15, 2015
Pavel
RU
3.0 / 5Good
"bom preço. boa localização. internet paga."
boa localização, bom preço, mas o quarto é muito antigo e precisa de uma reforma. Toalhas ruins. Banheiro com box pequeno demais. Café da manhã servido em local pequeno e com pouca variedade. Internet paga.
Genuine Hotels.com guest review
1 night family trip Nov 1, 2015
Maria Dulce
BR
3.0 / 5Good
"Posizione super!"
Hotel perfetto x un week end a due passi dal duomo
Genuine Expedia guest review
Other trip Nov 2, 2015
Paola
IT
2.0 / 5Fair
"razoavel"
Nao tem wi fi gratis ,estacionamento e cobrado
Genuine Hotels.com guest review
1 night trip with friends Oct 12, 2015
A Traveler
BR
4.0 / 5Excellent
Muy bien. Solo el iternet te cobran extra. La habitación limpia, solo lo necesario para dormir.
Genuine Hotels.com guest review
1 night romance trip Sep 21, 2015
heriberto
MX
3.0 / 5Good
"Middel hotel med god placering"
Vi boede her i 3 dage, før vi rejste videre. Hotellet har en god beliggenhed tæt på domkirken og resten af seværdighederne. Standarden for hotellet er middel ligeså morgenmaden men personalet er flinke. Bo her hvis du er ligeglad for hotellet og bare vil være tæt på byen.
Genuine Hotels.com guest review
2 night family trip Sep 1, 2015
Martine
DK
4.0 / 5Excellent
"buona"
Passeggiate a Firenze
Genuine Venere guest review
3 night family trip Aug 28, 2015
Marco
IT
3.0 / 5Good
"Buon albergo in una buona posizione"
Buon albergo in una eccellente posizione. Vicinissimo al Doumo. Lo consiglio
Genuine Hotels.com guest review
1 night family trip Aug 28, 2015
A Traveler
IT
3.0 / 5Good
"regular"
No tiene estacionamiento, junto hay un estacionamiento público de 30 euros por día. Buena ubicación.
Genuine Hotels.com guest review
1 night family trip Aug 3, 2015
Fabian
ES
5.0 / 5Outstanding
"Come fare un buon pernottamento"
Il soggiorno e'durato solo una notte,purtroppo,mi sono sentito accolto con molta umanita'da tutti.
Genuine Venere guest review
1 night family trip Jul 31, 2015
gianni
IT
2.0 / 5Fair
"Bra beliggenhet, men ellers dårlig"
De hadde ikke klart å registrere vår booking, booket 2 dager før ankomst. De hadde heldigvis ledig rom til oss, men måtte vente i 1-2 timer før det var klart. Måtte også betale 10 euro ekstra for å få tilgang til wi-fi. Fint nytt bad, det var vel det eneste positive utenom beliggenheten. Dårlig frokost.
Genuine Hotels.com guest review
1 night romance trip Jul 17, 2015
A Traveler
NO
4.0 / 5Excellent
"Good hotel but.."
The hotel location is excelent. 2 minutes walk from the old city center. Rooms are very nice, old style with modern inovations. The reception ... the person did not speak Englih properly - hard to exlain anything. The hotel does not have a parking (private parking next door - very expensive)
Genuine Hotels.com guest review
1 night family trip Jul 17, 2015
Jakub
PL
4.0 / 5Excellent
"Ottimo Otel e posizione perfetta"
Sono stato solo una notte ma è stato perfetto. Dormo spesso a firenze e devo dire che questo è stato il miglior soggiorno. Rapporto qaulità/prezzo eccezionale: ho pagato 75€ per una doppia per 2 persone, quando nei peggiori ostelli sono arrivato a pagare 30€/notte a persona. La stanza piccolina e poco curata, così come il bagno, ma estremamente pulita e molto accogliete. Lo stile dell'hotel è classico e "lussuoso" ma non affatto pretenzioso. Ci si sta davvero bene. Lo staff gentile, cordiale e disponibile. Davvero consigliato.
Genuine Venere guest review
1 night romance trip Jul 17, 2015
ANTONINO
IT
3.0 / 5Good
"hotel centrale e silenzioso"
L'albergo si trova in una posizione centralissima ma le camere sono molto silenziose. Anche il condizionatore in camera non crea problemi. Qualche dubbio sulla pulizia. All'albergo in generale darei al massimo un 3 stelle. Anche il servizio colazione non è assolutamente all'altezza di un 4 stelle. Consiglio sicuramente l'albergo, ma come tre stelle e con relativi servizi.
Genuine Hotels.com guest review
1 night business trip Jul 20, 2015
A Traveler
IT
4.0 / 5Excellent
"두오모 근처, 조식 좋음, 싱글룸은 조금 좁은 느낌"
싱글룸으로 더블베드를 원했는데, 싱글베드를 두개 붙여놓았음.... 23인치 캐리어를 들고 갔는데, 방이 좁아서 침대위에서 펼쳐야 했음. 방은 깨끗했으나.. 모기 한 마리가 자는동안 5방이나 물었고.. 산모기가 물은 것처럼 퉁퉁 부어올랐음. 첫날에 카운터 직원은 매우 친절했으나, 체크아웃하는 날에 흑인 카운터 직원은 무표정해서 친절한지는 모르겠음. 조식은 서양식 먹은 것중에 가장 훌륭했음.
Genuine Expedia guest review
Other trip Jul 20, 2015
Jelra
KR
5.0 / 5Outstanding
"Bel hôtel!"
Hôtel à deux pas de tout, très propre et confortable. Service courtois!
Genuine Hotels.com guest review
1 night romance trip Jul 4, 2015
Michel
CA
3.0 / 5Good
"sufficiente"
Arriviamo in coppia e ci viene data una stanza con un letto "matrimoniale" composto da due letti singoli! Potete immaginare il confort..... Bagno piccolo e sotto le aspettative ma almeno pulito. Il lato positivo è la location (si trova esattamente in centro) personale comunque gentile.
Genuine Hotels.com guest review
1 night romance trip Jul 13, 2015
A Traveler
IT
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