We had a wonderful time visiting Nashville! The hotel was really well located being a short drive (or cab ride, no parking that way) to both the downtown area and music row. There are also plenty of restaurants up and down West End/Broadway Ave. The service was great and I must tip my hat to Willis for doing an extraordinary job with making our stay […] as pleasant as possible! Read moreGenuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you Ace for recognizing a member of the stay as well as for such a detailed critigue of your experience!
"Great for vanderbilt"
This hotel is adjacent to Campus...easy walk...and that is its best feature. Otherwise it is nice but far from exceptional. For those seeking a higher end option that is a bit further away...The Hutton is a good choice. For those who balk at paying $25 to park in the garage and $9.95/day for internet...the Hampton Ellison Place is nearly as nice...almost […] as close....and a very good option with free parking and internet. Read moreGenuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for reviewing your stay. We appreciate your feedback and trust others will find it as useful as we have. Thank you for choosing Marriott!
"Not worth what I payed."
Little disapointed for what I payed. First shock was the cost per day parking plus tax. I'm glad I only stayed 1 day or we would have left at that rate. Next the reason I chose a Marriott was for a contental breakfast that was not incluced in the price of the stay. As one's I've stayed in the pass not so here. We did find a nice little mom a pop grill […] accross the way. Read moreGenuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for ensuring we are aware of our opportunities. Please know our parking charges are due to not owning our own garage. We sincerely apologize for any duress this may have caused and know your feedback is appreciated.
Great Hotel and amazing service so pleasant and attentive!! Location is perfect close to downtown across the street from Centennial Park and great restaurants all around. Hotel is clean food is exceptional and the bar is friendly. The car valet service is top notch. I would highly recommend this hotel!Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for taking the time to critique your stay! We sincerely appreciate this feedback and look forward to serving you in the future!
"Good service and location"
Over all this is a nice place to stay, I would stay again. The pluming could use some work the shower leaked and sprayed water all over. It is close to many restruants and places to visit of in town for some fun. $30 peaking per night ( kind of silly as this in not a big city that you would expect this in)Genuine Expedia guest review
Room was somewhat clenched but there were bugs in the room and the. bathroom floor was dirtyGenuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for choosing the Nashville Marriott at Vanderbilt! I sincerely apologize for the pest and cleanliness issues during your stay. We greatly appreciate this feedback so we may ensure future guests are not equally as disappointed.
"On the road again..... Heading home"
On my way back to Midwest from Southwest Florida, my traveling buddy and I decided to stop in Nashville, TN for a night of fun. Travelers over 65 never,ever pass up a night of fun, it may be your LAST NIGHT! Checked into the Vanderbilt Marriott and the service began. Everyone was so friendly, ESP Abby the supervisor who took time to point out free […] shuttle service down to "Honkry Tonk" Row. Our bartender, female(I forgot) name,who gave recommendations and encouraged us to go and enjoy!!! We were 2 of the oldest, however, our memories are the dearest! We caught the last shuttle home, having met 2 young British soldiers on leave from Afghanistan on their first trip to US! I will go back and try another night, for the service that made even me feel oh so special for 1 night in a dream town! Read moreGenuine Expedia guest review
Response by Marriott Vanderbilt Thank you for acknowledging the team at the Nashville Marriott at Vanderbilt! We are thrilled to know you enjoyed your trip and look forward to recognizing our team on a job well done.
"Great Place to stay in Nashville"
Great place to stay when visiting Nashville. It's a $10 cab ride to Broadway/Downtown which is convenient. Right on the edge of Vanderbilt's campus and in a really central locationGenuine Expedia guest review
Couldn't get over the view of Vanderbilt Stadium from the room!! Who needs a ticket with a view like that???Genuine Hotels.com guest review
Response by Marriott Vanderbilt We sincerely appreciate your review. Our views are certainly unique and thank you for choosing Marriott!
Located adjacent to Vanderbilt Univ. in a cool neighborhood more common to the local population. Still a quick cab ride to the strip on Broadway. Great city and convenient hotel. Hotel parking is pricey but found a spot on the street.Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for sharing your experience and we are glad you enjoyed Nashville!
"Great West End Nashville Hotel"
The rooms were nicely decorated, spacious, and modern. Bathrooms were a nice size too. The hotel bar is great, with friendly wait staff and a modern look.Genuine Expedia guest review
Response by Marriott Vanderbilt We are thrilled to learn of your great stay and appreciate your feedback!
We stayed for a couple nights as my wife had surgery with Dr Byrd. Hotel was close convenient and accommodating. They had a wheelchair that made it handy to go to dinner at the close by restaurants. Pf changs. Flemings. Will stay again. Our room overlooked the stadium. Great view if you ever want to watch the vandy game ask for room 405,505,605 etc […] . Read moreGenuine Hotels.com guest review
Response by Marriott Vanderbilt We appreciate your detailed feedback that will allow others to make a great choice when staying in Nashville. Thank you for your business!
"Outstanding Nashville Marriott!!!"
I have stayed at the Vanderbilt Marriott at least 8 times and have always had excellent service to compliment its terrific beds and spotless rooms. For me, the valet service, the size and quality of the rooms, and the food are better than the Loews, and the prices are also lower. Right outside the front door is a PF Chang, and around the corner are […] lovely shops, more dining, a Starbucks (even though, the Marriott has a Starbucks concession), and a Barnes & Noble that doubles as the Vanderbilt University bookstore. If you are on an admissions trip, the VU building is just a few blocks south on West End. This trip, we had a UHaul and knew that valet would park it in an upper garage floor where it would be secure. Read moreGenuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for your feedback and sincerely appreciate your raving review!
Very favorable experience.Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for choosing Marriott!
"perfect for visit to Vanderbilt"
short walk to campus, beautiful park right accross street with 19 tennis courts. Excellent restaurants a short walk away. Perfect location for Vandy visit.Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for providing a critique of the hotel and local area. We are positive it will be found as useful!
"A very good experience"
Hotel was very clean; staff very helpful and friendly; valet was timely; expensive but worth the price. Convenient location and shuttle service to downtown.Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for choosing the Nashville Marriott at Vanderbilt! We certainly appreciate your candor!
"Extremely convenient to Vanderbilt University"
Hotel staff was helpful and courteous. Location cannot be beat for a visit to Vanderbilt. Hotel and room were clean. Was pleasantly surprised to be able to check in early. Having free wifi restricted to public areas was the only drawback.Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for your feedback! We appreciate your business.
"Great location for Vandy"
Extremely convenient and great value considering the age of the facility. I will certainly stay there again. We were only a block away from our meeting so we didn't have to move our car.Genuine Hotels.com guest review
Response by Marriott Vanderbilt We appreciate your critique and look forward to serving you in the future!
"Quality hotel with excellent location"
Hotel, room and staff were all excellent. Location borders Vanderbilt, directly across from the Parthenon.Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for choosing Marriott! We appreciate your feedback!
"Eat outside of the hotel"
The advertised daily internet charges and breakfast buffet were higher than indicted on the website. There is no longer a seafood restaurant in the hotel. The meals in the hotel were not worth the high cost that was charged. Walk to local restaurants in the area for more bang for your buck.Genuine Expedia guest review
Response by Marriott Vanderbilt Thank you for ensuring we are aware of the discrepancies as listed and apologize for any inconvenience. Rest assured those issues were addressed and we appreciate your candor!
This is a good hotel for business travel. I found it to be not suitable for traveling with children.Genuine Expedia guest review
Response by Marriott Vanderbilt Thank you for choosing the Nashville Marriott at Vanderbilt! We appreciate the opportunity to evaluate our areas of success and opportunity.
My friends and I stayed at the Marriott Vanderbilt for two nights while in town for a concert. The location was just a couple minutes drive from the touristy downtown area and close to the interstate which puts you a short 15 minutes or so drive to the Grand Ole Opry area. There was a free shuttle that was offered to the downtown area, as well. Parking […] was expensive at $24/day for self parking and $26/day for valet. The staff was fairly nice, even though they were a little snooty. We arrived ahead if schedule and tried to check in at 3:30. Our room wasn't ready, so we had to wait. There were many others waiting in the lobby for rooms as well. The staff said our room should be ready by 4:00, which is normal check in time, and asked for my cell so they could call us when our room became available. We waited patiently while the lobby cleared and people who arrived after us where assigned rooms. A little after 4, I asked the staff at the desk if our room was available, and it was. We were glad to get settled, but we were a bit frustrated because they hadn't called my cell to tell us it was ready as they said they would. Over all, the hotel's appearance was nice. The lobby and little bar area are up to date, but our room was slightly dated and showed some disrepair. If had not been vacuumed well, either. I would stay at this hotel again, but I would try to find an alternative before booking here again. Read moreGenuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for your sharing such a detailed review! It paints a clear picture of our successes and opportunities. We sincerely appreciate your feedback!
Not overly thrilled with decor but comfortable stay.Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for your feedback! I will allow us to evaluate future renovations/improvements to decor.
"Nice room but parking and shuttle are misleading"
It was frustrating that it didn't say how much the parking would cost. Getting your car from the valet takes 15 minutes. The free shuttle was not big enough for everyone plus did not run enough times to be useful.Genuine Expedia guest review
Response by Marriott Vanderbilt Thank you for taking the time to share your experience! I have personally updated the hotels parking information on our Expedia profile to ensure that no guest shares similar frustrations regarding our parking fees. I will also be sharing this feedback with our Valet Manager to address and maximize retrieval times as well as the shuttle operation. Your feedback is appreciated!
Bed was too soft and saggy. Need to upgrade mattresses.Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you J.J. for keeping us informed! We are in the process of purchasing new mattresses for the hotel and look forward to serving you in the future!
It took me 40 minutes to get in my roomGenuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for taking the time to share your experience. I sincerely apologize for the issue getting into your room and have shared this feedback with the Engineering team.
"Quick stay in Nashville, right next to Vanderbilt"
The hotel environment was as expected for a Marriott. I did not venture into the restaurant or the bar area, but it seemed as if people were enjoying themselves. Was a bit perturbed about the parking situation -- they suggested I could park my car in a self-parking lot, which turned out to be a bit inconvenient -- would recommend just parking your […] car with the Valet attendents. Also, most places nowadays are letting you access the internet, free of charge, in your room. Not so at the Marriott -- would have gladly paid an extra $10 per night for this service option. Read moreGenuine Expedia guest review
Response by Marriott Vanderbilt Thank you for this excellent feedback! I have ensured our Expedia profile has been updated to pro-actively inform future guests of our parking policies as well as internet services fees.
"Guest Friendly Hotel"
Have stayed here several times, always a good experienceGenuine Expedia guest review
Response by Marriott Vanderbilt We sincerely appreciate your feedback and look forward to serving you in the future!
It was great!Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you Tina for staying with us and taking the time to inform others of your experience. It is appreciated!
"No Queen beds"
I made reservations believing I was getting two queen beds, when I got to my room I had two doubles. Greatly disappointed! When I made the reservations it said I would get a standard room of either a king or 2 queens, I got neither!!!Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for sharing your experience. I have personally ensured the our profile is clearly defined to avoid this issue from repeating. We appreciate you making sure we know!
"Location can't be beat for visit to Vanderbilt!"
A great hotel, but the pillows need a major upgrade.Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for taking the time to share your experience! We have listened to this feedback and are replacing all pillows in the hotel this year. It is feedback such as this that allows us to enhance our guest's experience. Thank you!
"Classy and fun."
Classy hotel, great staff of valet parkers who also run the shuttle service to get you downtown or wherever you need to go, airport, etc. Breakfast had made-to-order omelets and lox - very nice. With the shuttle service, you really don't need to rent a car unless you need to drive around a lot. All in all, a great experience.Genuine Expedia guest review
Response by Marriott Vanderbilt We are thrilled to receive such outstanding feedback. Thank you for taking the time to share your experience!
Great hotel for the price, my only real critique is that the rooms need hair dryers!!!Genuine Hotels.com guest review
Response by Marriott Vanderbilt Thank you for sharing your experience. The operations team has moved the location of the in room hair dryers to a more visible location in the bathroom thanks to your feedback. We appreciate your business!
"Great stay at the holidays"
2nd stay at the holidays, very nice AGAIN! Pool was great for kids on Christmas day. Stockings with candy on everyone's door Christmas morning. Husband loves 24 hour work out room.Genuine Expedia guest review
Response by Marriott Vanderbilt Thank you for allowing us to be your home away from home. We appreciate the opportunity to evaluate our successes and opportunities and look forward to serving you in the future!
Great staff, excellent breakfast buffet, great bar in the eveningGenuine Hotels.com guest review
I have stayed at this Marriott on several trips both business and pleasure because of not only the great service and overly accommodating staff, but also the convenience to everything you would want to see while in Nashville! The beds are comfy and room service great as well! A+ for me.Genuine Hotels.com guest review
"Great location, amenities, food"
The hotel to stay at to make the most of your visit to NashvilleGenuine Hotels.com guest review
Requested two double rooms received only a single, they would not bring a roll away bed, they blamed expedia for the mix up and said there was nothing they could do that i should deal with expedia. Gave other client that did not go through third party complimentary breakfast for the inconvience when i asked for one i was told in exact words "im Sorry" […] no other explanation. This hotel has terrible desk staff and im not sure if it is because i was latino or what but felt like i was treated like a third class citizen. Read moreGenuine Expedia guest review
Response by Marriott Vanderbilt Thank you for ensuring this frustrating experience was voiced. I sincerely apologize for the issues that occured. I have addressed this very opportunity with my team to make sure it is never repeated.
Everything was very nice for a spare of the moment trip. The room was clean and comfortable. I had a fabulous view of Vandy Stadium, but know that if there had been a home game I would not have gotten that room. Parking is a challenge, but the valet service was great!Genuine Hotels.com guest review
"happy with locations and amenities"
the location of the hotel was great, quality of the hotel was great as well. the parking was quite expensiveGenuine Hotels.com guest review
It was good. Costs to much to park. VGenuine Hotels.com guest review
You cannot go wrong with the Marriot Vanderbilt. You are 2 miles from downtown and practically right on campus...everything I wanted for my weekend. The staff was wonderful and the room was perfect.Genuine Hotels.com guest review
"perfect for a visit to Vanderbilt"
friendly staffGenuine Hotels.com guest review
"Parked, then left & returned without having to pay"
We read several reviews that warned about the expense of parking at this hotel, but we ended up parking free of charge. We arrived at 3:00 p.m. on a Saturday and found a spot in the street-level lot that hotel guests share with local retail customers. We left at 5:00 p.m. and, upon our return after 10:30 p.m., found plenty of unoccupied spaces in the […] same lot. The hotel itself was very clean, and our room and bed were very comfortable. Service at the front desk was prompt and efficient. My only complaint (and only reason for not assigning an overall rating of 5) is due to our experience at the hotel bar, where the bartender pretty much ignored us and then overcharged us. (He corrected his error when it was brought to his attention.) There were few customers at the bar that night, so he had no excuse. Read moreGenuine Hotels.com guest review
"stay at the hotel"
everything was great but I am really upset of the valet parking this hotel has. On top of charging you 18$ the night, it took them over 30 minutes to get our car back. I had to remind the attendant about this and we were not the only ones. Good hotel, but the parking issue really stinks. Never staying here again for that reason.Genuine Hotels.com guest review
AccomidatingGenuine Hotels.com guest review
"it is okay for 1 night."
when i checked in , i found a wet dirty rag in the bathroom, smell like windex. i did not like it.Genuine Expedia guest review
Response by Marriott Vanderbilt Thank you for taking the time to allow my team and I evaluate our opportunities to grow. This oversight has not fallen on deaf ears and has helped improve future guest’s experiences!
i didnt like not being told about no parking and was forced to use valet parking at 26$ a night , they were fast and friendly , but i should have been informed that there was no parking avail., pool was ice cold even though 107 degrees outside couldnt stand how cold it was , they came to fix it but not in time that my grandson/son and i could use; had […] to do other things to entertain family, would not stay there again Read moreGenuine Hotels.com guest review
"Really Pleased at Marriott Vanderbilt"
The service was exceptional! Every person that we came in contact with from the valets to frontdesk was pleasant and helpful- even cheerful! Liked it so much we will try to book again on our way home!Genuine Hotels.com guest review
The beds were very comfortable...Had a deluxe room. The parking if not using Valet was in the back of the hotel not connected to the hotal at $24.00 a day but it saved alot of walking since we were there to see the art show directly across the street.Genuine Expedia guest review
Response by Marriott Vanderbilt We appreciate your feedback and allowing our future guest's to be informed. Thank you!
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