I found hair on the semi-torn bedding and sheets. The furniture has seen better days. There was no toilet paper or bath towels upon check-in. The hallways smelled like cat litter and noisy. There seemed to be a/c problems in the hotel hallways. Really disappointed.Genuine Hotels.com guest review
The hotel was in a good location so you would think it would be a good hotel but once we got inside there was trash all in the hall way, the stairway smelled like throw up, the beds had cigarette burns all in them, there were no towels in the room when we got there. Never staying there again.Genuine Hotels.com guest review
"A little hard to find, not the most comfortable"
This is a hard one to write. Firstly, it's a bit hidden from the highway, though once you find it you'll likely adapt to getting in and out pretty quickly. The lobby looked nice enough, but the hallways look pretty drab and no frills. Now the room, which initially looked very impressive, as it's large and spacious with a full kitchen, ended up being […] quite uncomfortable. I barely slept. The bed was average, but the AC unit had me up and down all night long. It was either too cold or too hot, never just right. The unit was pretty cheap-looking, and the output matched. I was only there one night, but not sure I would have wanted to chance staying longer. As I said, I barely slept. On the plus side, things seemed quiet enough and, like I said, the room was pretty big. It's an economic choice that's not far from downtown. You could probably do a lot worse. Read moreGenuine Hotels.com guest review
"What a nightmare!"
I made a reservation for only one night (thank God), because I needed to take a test early in the morning the next day. The bathroom (which was literally disgusting) was designed for a person in wheelchair, it had all the equipment and everything, the curtain was not long enough and there was no long enough and there was no bath (YES YOU READ THAT RIGHT […] THERE WAS NO BATH) and the whole disgusting floor of the so-called bathroom got soaked with water every time anyone had to take a "shower" from a dripping showerheard that came off when I tried to adjust it. Additionally, the toilet was not working and you had to actually lift the tank cover and manually lift the lever so it flushes. I asked for another room and they told me they were overbooked. It was a total nightmare and I would NEVER recommend to spend an hour in this hotel. Read moreGenuine Hotels.com guest review
None. Asked twice and they didn't bring it. Room phone was not even hookedGenuine Hotels.com guest review
"Not very clean"
I booked this hotel last minute and quickly found out why it was the only hotel available in Austin. The rooms were not clean. It was obvious it hadn't been swept or vacuumed since the last guest stayed.Genuine Hotels.com guest review
"Signage not good from service road."
OK for suites. No annimitues such as tissues, seating.Genuine Expedia guest review
"Okay for a nite's stay...nothing more"
Was met at the door with 4 people smoking at discussing something (almost yelling at each other). Met the clerk at the counter who checked me into my room...simple process...got to the room to realize that someone was already occupying it, so I had to return to the front desk to get another room. Unfortunately, the clerk was on the phone with someone […] trying to find the hotel. The phone call took 15 minutes because the clerk had a hard time giving the person on the other end of the line directions...as I waited, there were 4 or 5 other patrons who came into the lobby waiting to check-in. If it hadn't been for my primary choice of hotels being OVERBOOKED...I would have never stayed her. Read moreGenuine Hotels.com guest review
"One Night Stay"
The hotel service was very good. Nice and friendly attendant at the front desk. The hotel was what was expected for the cost.Genuine Hotels.com guest review
Walls and floors are paper thin. If you want to rest, don't stay here!!!Genuine Hotels.com guest review
WE ARE VERY DISPLEASED. WHEN ARRIVED AT HOTEL, DID NOT HAVE A ROOM ! ! ! HAD TO SLEEP IN MY CAR !!!! PLEASE REFUND IMMEDIATELY. ! ! ! !Genuine Hotels.com guest review
"Helpful friendly staff"
Helpful friendly staff, competitive rate, room not spotless, elevator went down. We were not inconvenienced, though. Would stay there again.Genuine Expedia guest review
"Mold and dirt"
Not the cleanest room by far. Not convenient to most of Austin. The surrounding neighborhood has a few nice restaurants (Italian/pizza, Tex-Mex and Asian).Genuine Hotels.com guest review
"great hotel, reasonable price"
We were nervous after reading all the previous reviews. But when we got there , it was a big supprise for us. The is big enough for 4 people. it has 2 queen beds, small kitchen and cookware, coffee maker, microware and a refrigerator . Cool!. The guy who works at front desk was very helpful. He provided us extra towels and some other stuffs we need. […] We had a great night staying at your hotel. Thank you. We will be back . Read moreGenuine Hotels.com guest review
"Not a good experience."
Smelled like weed, was dirty, not well kept, and was loud.Genuine Expedia guest review
Bed had no bedspread and they never brought one when said they would Floor was sticky and felt dirty Only two small cheap pillows Unresponsive staff that didn't do what they said they would (e.g. bring bedspread, coffee pot)Genuine Expedia guest review
"One step up from "flop house"."
Bed was horrible. Mattress was flat and made a horrible sound when you moved around. Sheets were dingy grey, with cigarette burns (even though it was a non-smoking room). Decent selection of TV channels, but only an analog, non-HD TV. Missing dishes and utensils. Full size coffee pot, but not a single coffee cup. Location is good, but the place needs […] upgrading and maintenance. Read moreGenuine Expedia guest review
"It was a very nice hotel!!"
I had a wonderful experience!! Looking forward to coming back to Austin, Tx and staying at Crestwood Suites again!! Me & my wife really enjoyed the stay!Genuine Expedia guest review
The doors seemed hollow, cause you could hear every bodies conversation at midnight.Genuine Hotels.com guest review
"Not a good place to stay"
I did not like staying at this place. The room had a smoke smell. There was not a glass in the room. The wake up call was late. The hotel is also very difficult to find.Genuine Hotels.com guest review
"Hard bed, VERY lack luster service"
Booked online, got to hotel and had to wait almost an hour because my reservation was not showing up in their computer system. Called Expedia and they confirmed that the reservation was set, and even called and faxed over info to confirm. BUT the kid at the front desk didn't care. He had no interest in helping. His main concern was texting on his phone […] and doing some kind of check list for the hotel. I have NEVER had service like that. Given, when you travel a lot, you have little mishaps here and there, but to not have a SINGLE "I am sorry about that" was very disappointing Read moreGenuine Expedia guest review
"Worst place I ever stayed"
Worst place I ever stayed at. Someone with the hotel uniform came into my room without knocking supposedly because he was checking on the rooms. My GF and I were taking a shower at the time. No privacy at all. I couldn't trust leaving my stuff in the room. The bedsheets were torn and old. There was hairs from the previous visitor. Nasty all around.Genuine Hotels.com guest review
"A little rough around the edges"
The hotel is a bit rough around the edges and a little over-priced for a single night stay (I paid around 60). My intention was to stay in Austin, but this hotel is pretty far from the downtown. It's also located on a large one-way street that serves as a highway frontage road. It's busy and traffic moves fast, so it's a bit hard to make the turn into […] the hotel. If you miss it, you've got to figure out another way to get back around. Otherwise, each hotel floor smelled different because of the cooking going on in the rooms (it's an extended stay hotel). The room was fine and reasonable clean, although one of the blankets was stained and a bit torn up. Not the greatest place and I wouldn't recommend it. However, it's much more reasonably priced than anything downtown and the locks on the door worked well. Read moreGenuine Hotels.com guest review
okGenuine Hotels.com guest review
"Not perfect but not bad"
Stayed there cause I was visiting my wife who is away in business. The axe was not not great but it wasn't bad we just needed a place to stay. Kind of run down for a place with prices that are up there. Figured the rooms would be in better condition considering it being located in a busy section in Austin. But it is what it is.Genuine Hotels.com guest review
The front desk was so nice. I give them kudos. It's just that the cleanliness if the hotel was awful. The hotel reeked of cigarettes. My clothes even smelled like cigarettes. The outside door had an oil streak looming from the top and the door takes a while to shut. That could be cause of danger. Especially if a guest enters the door and there is a […] stranger lurking waiting to get in. And why is check in at 3 pm?! Read moreGenuine Hotels.com guest review
"Outstanding in every way!!!!"
There isn't much other to say except it was perfect!!!!!!!Genuine Hotels.com guest review
It was dirty, smelly, and everything felt like it was going to break - like the elevator and door handles. Somehow the first room they gave us still had other guests staying there, so they're very unorganized and it caused an awkward encounter. It was a non-smoking room though everything smelled of smoke. Crusty stuff was all over the room, we didn't […] want to touch anything... overall terrible stay.... Read moreGenuine Hotels.com guest review
Dirty room. Requested service 3 times over two days and never had room cleaned. Requested upon arrival and several times after. Left a personal pillow in room and called back to have them hold it and they said they just throw away anything left in rooms. Rude staff and terrible service. Don't go its not worth any amount of savings.Genuine Hotels.com guest review
Don't stay. Room never cleaned for 3 days even after 4 requests. Left a peronal pillow and called for them to hold it and they said they just throw things away that are left. Completely rude and overheard several parties complaining about same cleaning requests at front desk. They don't care at all about who the customer is. Don't stay. Don't care how […] cheap it seems. Read moreGenuine Hotels.com guest review
"almost like home"
I loved the fact you could keep your dog with you in the rooms. We were even upgraded to another room because the first room hadnt been cleaned yet. The dog loved the extra space, he had his own little room with a couch.Genuine Hotels.com guest review
The hotel was hard to locate and they do the rooms only once per week. Our car was burglarized and stole all that was inside.Genuine Hotels.com guest review
Was actually a pretty nice stay despite the not so optimistic ratings. If your looking to just spend a couple nights in Austin for a good price, this is a good option.Genuine Hotels.com guest review
The bed was very very squeaky. The room didn't have any towels or toilet paper in it when I checked in. Had to go and ask for it all, they gave me some towels, but said that the house keeping will bring some toilet paper.. They never came for the time I was there. Elevator was very slow and intimidating.Genuine Hotels.com guest review
"Great hotel staff"
The hotel offers a reasonable price with free wifi and big enough parking space. The bed room and the bathroom is big enough. I got a room that had a smell from someone smoked a lot in that room. but because I stayed only for one night, I didn't ask for another room. I had an odor spray so after a few sprays, I survived.Genuine Expedia guest review
"Unsanitary, 1980s decor."
This was a four night stay. The room itself was not necessarily the problem, although dated and smelled. Size was fine; bed just okay. Pillows were old and they had no covers, just a pillow case. Pillows smelled like old sweaty humans. Linens were old as well. Very thin sheets. Blanket was very worn with stains and tears. The next day I took the blanket […] to the front desk for an exchange. The one she brought out was WORSE, so I just used the one in the room. The shower curtain had black mold on it. The towels were also old and had ink stains on them! Carpeting needed a vacuum--was walking on some gravel or stones (yes, really). However, I did not see any bugs nor got bitten, but I was amazed by that. Doesn't the Austin board of health check out hotels too? Cheap motels, mean just that. Wish I would have read reviews on this hotel before committing. Too lazy to change to another hotel. All in all I would not stay here again. Read moreGenuine Expedia guest review
Got what I needed I short stay entity. Your staff were most helpful.Genuine Expedia guest review
Modest cost during internatiuonal events where prices fir hotels are greatly increasedGenuine Hotels.com guest review
"Not so good"
The stuff was alright, but the room was terrible. It was dirty and dusty, and I dont know if they know what a vacuum cleaner is.Genuine Hotels.com guest review
Our room was clean , we got clean towels as soon as we asked , lived the kitchenette , microwave and full size kitchen .. It is an awesome value !!! Got an entire week for half the price.Genuine Expedia guest review
"It beat sleeping on the floor."
[length of stay: Sept. 9-10, 2013] On our first night, when we went to bed I noticed that our bed was hard and our pillows were quite flat, so I got dressed again and went to the desk to see how if I could get some more pillows. Kudos to the night clerk who went to the laundry and fetched the two remaining ones there. It wasn't his fault the pillows […] he found were lumpy and hard to sleep on. Early the second morning we were awakened by hammering in the hallway by workmen making repairs. Your proximity to our daughter's apartment is ideal, but sadly we don't intend to return to your motel again. Read moreGenuine Hotels.com guest review
"Deplorable Conditions; Friendly Staff"
Please Read: Arrived to an unclean toilet. Disgustingly dirty Microwave without the glass, rotating tray. Nonsmoking room smelled of smoke and had an ashtray. Planned to shower in the morning and was surprised to find the water was shut off to the faucet. The front desk was not yet open so I went to my new job w/o a shower. The friendly staff cleaned […] the toilet, fixed the shower, replaced the microwave, and apologized for the smell later that day. As a business professional I found the clientele to be a bit dissimilar to myself. Stay elsewhere, the value simply isn't at this property. Read moreGenuine Hotels.com guest review
"Poor customer service"
Besides having a very late check in time-3pm- our room was not ready until 4:30.Genuine Hotels.com guest review
"close to where I had to go"
My stay was very comfortable.Genuine Hotels.com guest review
"You get what you pay for."
The staff was very friendly and professional. I did complain that I found hair in my bathtub :( yuck! Also, I got the impression that they have permanent residents and they weren't the classy kind.Genuine Hotels.com guest review
The room was so awful. Not cleaned at all and smelled. My family and I were not happy with this hotel at allGenuine Expedia guest review
"Poorest Service I've had in a long time"
I think Vanessa, the desk clerk's, face would have cracked if she had smiled. She acted like it was an imposition for her to check me in. I stayed for three days and my room was not made up once. One small trash basket in the bathroom wasn't enough to hold the garbage from making my breakfast and other things. And the only response Vanessa (the manager) […] seemed to have for any complaints was "I'm sorry." But 'sorry' doesn't cut it when you have no fresh towels, a dirty sink, and a funky bed. Read moreGenuine Hotels.com guest review
"DONT STAY - STAFF GREAT - HOTEL not so much"
Staff was very nice and pleasant however hotel/motel was HORRIBLE - tooth brushes in hallways (looked like they were never cleaned), used condoms right outside door from hallway, shower curtain had mold; would never stay there again!Genuine Expedia guest review
"DREADFUL I wish I had thought of pictures...."
Dreadful is not enough, Lobby entrance was dirty and smell of smoke. Room was dirty, blood on the bathroom walls, dirty floors, sink and toilet, dirty sheets. Cigarette burns on carpet on bedspread. Dust everywhere. Safety an issue, you can walk in to this hotel from any of the side doors with out a key, key-locks do not work. Overnight you could here […] people walking down the hallways and rubbing against room door. Read moreGenuine Expedia guest review
"Very Good value for this hotel in Austin Texas"
Hotel sig outside obstructed by trees branches hard to find out .... but very good pace to stay in Austin ,... Thanks so muchGenuine Expedia guest review
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