"Wasn't what I expected"
The glasses were dirty, had to ask for extra towels, one of the pillows had a stain on it and not sure what it was.Genuine Hotels.com guest review
My stay was horrible. There were roaches and bed bugs. The hotel us very understaffed and the General manager was not even shocked when we told him about the bugs.Genuine Hotels.com guest review
terribleGenuine Hotels.com guest review
"I don't know how this hotel got 2 stars"
We did not stay. The room was filthy, the towels had hair on them. the phone and the air conditioning did not work. The only staff on duty at night is the guy that does the laundry. He refused to call the manager. We were able to figure out how to contact the manager and get a signed statement we would get a refund. We had to spend 3 hours finding a […] different hotel to stay in. Read moreGenuine Hotels.com guest review
the first room we had wasn't clean it had beer cand and rice in the sink then the room they moved us to the hallway smelled like trash never had clean towels after the first day.Genuine Hotels.com guest review
The room was super dirty it was like walking into the roach motel. It was so bad we left and rented another room. The manager was rude and I will never stay there again.Genuine Hotels.com guest review
"Crestwood Suites was SWEET."
Excellent value. Rooms inside. Luggage carts provided. Perfect for several day stay because of large refrigerator, stove, dishes, etc. NO free breakfast. Really not the best for coming in late and leaving early or 1 night stand. You cannot park right by the front door of your room but must haul everything inside.Genuine Hotels.com guest review
Nice services. Need to change room first room tv don't have power cord and the secon room telephone don't have cable. Other than that nice hotel and the front desk was very fast to fix the situation.Genuine Hotels.com guest review
"room was dirty"
The hotel seemed nice but the room was not clean. The countertops needed to be wiped down with some kind of stain remover, there were noodles in the sink, and the shower curtain was mildewy. I didn't stay long so I didn't really complain but I will think twice before going back.Genuine Hotels.com guest review
"dirtiest rooms ever"
not only were the linens dirty but the walls were covered in dirt. they also don't have shampoo so make sure to bring your own.Genuine Hotels.com guest review
"Did its job"
We needed a place just for the night, this was clean and well-maintained. Only cons were someone setting off the fire alarm after 11pm (not the hotel's fault) and the place having only one luggage rack for the entire place. Not bad, would stay here again.Genuine Hotels.com guest review
This facility is horrible! Its dirty, smells, the towels we were brought were dirty, no tissue in the bathroom, the sink had someone else's hair in it and the air conditioning didn't work. This was the second room they moved us to. To make matters worse, its a no refund policy.Genuine Hotels.com guest review
The hotel wasn't the best, most comfortable stay, but it did the job. We just needed a place to sleep before a festival. The property was nice, check-in was easy, and the room was clean enough. The pillows could have been more supportive.Genuine Hotels.com guest review
"Not bad for an inexpensive night's stay"
I needed a place that was convenient to our Austin office and was not very expensive. I was a little wary of the accommodations because the price was so reasonable, but I was pleasantly surprised. My room was clean and I felt very safe in the area. My only concern was an outside hall door that didn't latch properly, but other than that I had no complaints […] for my stay. Read moreGenuine Hotels.com guest review
"Great location for our Brantley Gilbert concert"
I see a lot of complaints about bed bugs and whatnot, but we did not experience any in the two nights we stayed, on the contrary, mattresses were brand new. Staff is relaxed but alert to your needs. Convenient location to many destinations such as the Cedar Park Center or when you're trying to grab something to eat, Kerbey Lane Cafe is right down the […] street. Would definitely stay here again. Read moreGenuine Hotels.com guest review
very unpleasantGenuine Hotels.com guest review
"Oh god the smell..."
I stayed at this hotel about 6 years ago and was generally satisfied. Unfortunately, the state of the hotel has declined severely. I will say the location is convenient because it is right off of 183 N. That's the only positive thing. Check in was easy and the guy at the front was nice. The moment we left the lobby we were met with a strange smell. […] The elevator took way too long for a hotel with only 3 floors. We ended up taking the stairs and regretted it immediately. We figured out that the strange smell was URINE. The entire stairway smelled of urine and even though we only walked up one floor I still had to cover my nose. The hallway was just as bad. Add a musty smell to the urine smell and you have a nose hair burning smell. The walk to the room was 5 times longer than the stairway so that smell was just lovely as we were walking to our room. The room was generally clean minus some stains all over the counters. The A/C worked, thankfully, as well as the (surprising) flat screen TV. We ordered pizza and it came right to our room so that was nice to not have to endure that smell again. The following day when we were leaving, the hotel was pretty warm which tripled the urine smell which was unbearable until the moment you walked into the lobby. The room ended up being cheaper than I had thought so that was also a plus. All in all, you are getting less than what you pay for. I will never stay at this hotel ever again. Read moreGenuine Hotels.com guest review
"Not what was advertised"
The kitchen items weren't furnished as advertised. The night manager was super at trying to correct all the issues. He deserves a raise.Genuine Hotels.com guest review
Værelset stank og var beskidt. Gangene var endnu mere beskidte. Portneren var flink nok...Genuine Hotels.com guest review
"2 star hotel that needs new cleaning staff."
The staff was friendly and helpful, but our first room had a dirty bathroom with hair on the sink and floor and a filthy toilet. We were quickly relocated to another room that was bigger, but the couch was very dirty (we would never sit on it) and the box spring was old and torn. At the very least the cleaning staff needs to be replaced.Genuine Hotels.com guest review
I thought it was curious that the gentlemen at the front counter >didn't< ask for my license plate number. That turned out to be the least of my worries. The hotel is undergoing renovations. Our room smelled heavily of paint. There was a towel on the floor underneath the AC unit. I assumed it was leaking but didn't think much else about it. It turned […] out that aside from having a leak, the AC unit struggled to keep the room cool. We asked for 2 extra sets towels. At the time I made the request the person at the front desk said the towels were in the dryer. I assumed the towels would be left in the room once they were out of the dryer. They weren't. This wasn't my worst hotel experience but I wouldn't stay here again. Read moreGenuine Hotels.com guest review
"Won't make this mistake twice."
Hotel generally was about I expected, except a lot worse smelling and much less clean. Last guest's soap was still in the holder and toilet was still dirty, too. The old cigarette stench was borderline unbearable. BYOLysol!Genuine Expedia guest review
"Very comfortable stay"
The Crestwood is an older hotel without many amenities but well maintained with an excellent staffGenuine Expedia guest review
"You get what you pay for"
I stayed only one night. The room had a stove, but no pots or pans. The bathroom had one bath towel and a bath mat...no wash cloth or hand towel. They were replacing some carpeting , so there was a strong odor in the hallway.Genuine Expedia guest review
I found hair on the semi-torn bedding and sheets. The furniture has seen better days. There was no toilet paper or bath towels upon check-in. The hallways smelled like cat litter and noisy. There seemed to be a/c problems in the hotel hallways. Really disappointed.Genuine Hotels.com guest review
The hotel was in a good location so you would think it would be a good hotel but once we got inside there was trash all in the hall way, the stairway smelled like throw up, the beds had cigarette burns all in them, there were no towels in the room when we got there. Never staying there again.Genuine Hotels.com guest review
"Nice hotel - Close to Shopping."
Hotel Service Team is very responsive. Mini kitchen was very helpful for me. Close to shoppings and major high-ways.Genuine Expedia guest review
"A little hard to find, not the most comfortable"
This is a hard one to write. Firstly, it's a bit hidden from the highway, though once you find it you'll likely adapt to getting in and out pretty quickly. The lobby looked nice enough, but the hallways look pretty drab and no frills. Now the room, which initially looked very impressive, as it's large and spacious with a full kitchen, ended up being […] quite uncomfortable. I barely slept. The bed was average, but the AC unit had me up and down all night long. It was either too cold or too hot, never just right. The unit was pretty cheap-looking, and the output matched. I was only there one night, but not sure I would have wanted to chance staying longer. As I said, I barely slept. On the plus side, things seemed quiet enough and, like I said, the room was pretty big. It's an economic choice that's not far from downtown. You could probably do a lot worse. Read moreGenuine Hotels.com guest review
"Still there and staff great"
very nice and quiet. people are nice. easy access to main highways and town.Genuine Expedia guest review
"Disappointment in Austin"
Hauled my clothing a long distance to a 2nd floor room after riding the slowest elevator since the original Otis whose key would not work in the door. Upon returning to the desk and requesting a room closer to the elevator I was given a room close by the office on the first floor. I thought things might be looking up. After unpacking I discovered the […] end table next to the bed was sticky. I spent the next half hour cleaning the room. I went to the desk to request two extra pillows and was informed there were not any but maybe in about two hours. Two hours later I was able to obtain one pillow. The bed was uncomfortable and the overall stay was disappointing. Read moreGenuine Expedia guest review
"What a nightmare!"
I made a reservation for only one night (thank God), because I needed to take a test early in the morning the next day. The bathroom (which was literally disgusting) was designed for a person in wheelchair, it had all the equipment and everything, the curtain was not long enough and there was no long enough and there was no bath (YES YOU READ THAT RIGHT […] THERE WAS NO BATH) and the whole disgusting floor of the so-called bathroom got soaked with water every time anyone had to take a "shower" from a dripping showerheard that came off when I tried to adjust it. Additionally, the toilet was not working and you had to actually lift the tank cover and manually lift the lever so it flushes. I asked for another room and they told me they were overbooked. It was a total nightmare and I would NEVER recommend to spend an hour in this hotel. Read moreGenuine Hotels.com guest review
Man hanging out of top story window wolf whistled when I stepped out of car. Room was not cleaned or even touched between 2 days I stayed. Bed sheet thinner than a tissue paper. Singles/couples walking all about grounds. Bad part of town. Very hard to find.Genuine Expedia guest review
None. Asked twice and they didn't bring it. Room phone was not even hookedGenuine Hotels.com guest review
"Meldew smell and room was not cleaned very well."
We were gone all day so it was just a place to sleep - nothing else!!Genuine Expedia guest review
"Not very clean"
I booked this hotel last minute and quickly found out why it was the only hotel available in Austin. The rooms were not clean. It was obvious it hadn't been swept or vacuumed since the last guest stayed.Genuine Hotels.com guest review
"Signage not good from service road."
OK for suites. No annimitues such as tissues, seating.Genuine Expedia guest review
"Okay for a nite's stay...nothing more"
Was met at the door with 4 people smoking at discussing something (almost yelling at each other). Met the clerk at the counter who checked me into my room...simple process...got to the room to realize that someone was already occupying it, so I had to return to the front desk to get another room. Unfortunately, the clerk was on the phone with someone […] trying to find the hotel. The phone call took 15 minutes because the clerk had a hard time giving the person on the other end of the line directions...as I waited, there were 4 or 5 other patrons who came into the lobby waiting to check-in. If it hadn't been for my primary choice of hotels being OVERBOOKED...I would have never stayed her. Read moreGenuine Hotels.com guest review
"One Night Stay"
The hotel service was very good. Nice and friendly attendant at the front desk. The hotel was what was expected for the cost.Genuine Hotels.com guest review
Walls and floors are paper thin. If you want to rest, don't stay here!!!Genuine Hotels.com guest review
WE ARE VERY DISPLEASED. WHEN ARRIVED AT HOTEL, DID NOT HAVE A ROOM ! ! ! HAD TO SLEEP IN MY CAR !!!! PLEASE REFUND IMMEDIATELY. ! ! ! !Genuine Hotels.com guest review
"Helpful friendly staff"
Helpful friendly staff, competitive rate, room not spotless, elevator went down. We were not inconvenienced, though. Would stay there again.Genuine Expedia guest review
"Mold and dirt"
Not the cleanest room by far. Not convenient to most of Austin. The surrounding neighborhood has a few nice restaurants (Italian/pizza, Tex-Mex and Asian).Genuine Hotels.com guest review
"great hotel, reasonable price"
We were nervous after reading all the previous reviews. But when we got there , it was a big supprise for us. The is big enough for 4 people. it has 2 queen beds, small kitchen and cookware, coffee maker, microware and a refrigerator . Cool!. The guy who works at front desk was very helpful. He provided us extra towels and some other stuffs we need. […] We had a great night staying at your hotel. Thank you. We will be back . Read moreGenuine Hotels.com guest review
"Not a good experience."
Smelled like weed, was dirty, not well kept, and was loud.Genuine Expedia guest review
Bed had no bedspread and they never brought one when said they would Floor was sticky and felt dirty Only two small cheap pillows Unresponsive staff that didn't do what they said they would (e.g. bring bedspread, coffee pot)Genuine Expedia guest review
"One step up from "flop house"."
Bed was horrible. Mattress was flat and made a horrible sound when you moved around. Sheets were dingy grey, with cigarette burns (even though it was a non-smoking room). Decent selection of TV channels, but only an analog, non-HD TV. Missing dishes and utensils. Full size coffee pot, but not a single coffee cup. Location is good, but the place needs […] upgrading and maintenance. Read moreGenuine Expedia guest review
"It was a very nice hotel!!"
I had a wonderful experience!! Looking forward to coming back to Austin, Tx and staying at Crestwood Suites again!! Me & my wife really enjoyed the stay!Genuine Expedia guest review
The doors seemed hollow, cause you could hear every bodies conversation at midnight.Genuine Hotels.com guest review
"Not a good place to stay"
I did not like staying at this place. The room had a smoke smell. There was not a glass in the room. The wake up call was late. The hotel is also very difficult to find.Genuine Hotels.com guest review
"Hard bed, VERY lack luster service"
Booked online, got to hotel and had to wait almost an hour because my reservation was not showing up in their computer system. Called Expedia and they confirmed that the reservation was set, and even called and faxed over info to confirm. BUT the kid at the front desk didn't care. He had no interest in helping. His main concern was texting on his phone […] and doing some kind of check list for the hotel. I have NEVER had service like that. Given, when you travel a lot, you have little mishaps here and there, but to not have a SINGLE "I am sorry about that" was very disappointing Read moreGenuine Expedia guest review
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