"Will not be going to any Crestwood Suites again!"
When I got there the room that I RESERVED was unavailable. I was told to come back in a few minutes because they had to prepare a room for me last minute. The room I was given had peices of flooring pulled up and placed in the restroom. The next day I was finally placed in the room I originally requested but had to wait until the following day to receive […] fresh towels. The tv would turn off at 1am every night and would not come back on until after 2am (I guess their tv's have curfews). Read moreGenuine Hotels.com guest review
The hotel was the worst!!! When we got their we had to wait about 40 min before the room was ready, the assistant manager call the front desk and said the room was horrible that it needed cleaning and scrubbing. he was doing that and adding another bed while we were waiting. By the way my wife went up to the room and witness this. Once we were in the […] room it look like an old very old renovated small studio apartment the counter top was cracked and discolored, the stove was very old and the refrigerator stink bad. The beds were box springs. knowing we couldn't get a refund(after paying $130.00 + tax) we slept in our vehicle two and a half hours. I truly hope all Crestwood Suits are not like this one, Because if it is your chain of hotels are in trouble. Read moreGenuine Hotels.com guest review
It helped me be comfortable while my home was gettind fixed.Genuine Hotels.com guest review
"cigerette smells was my only major issue"
it smelled like old cigarette butts in the room and hallways. There were interesting looking people checking in and out, reminded me of low-budge inns we see in the movies. The front guy was very nice and accommodatingGenuine Hotels.com guest review
"Not so much.."
The front desk was very nice and welcoming when we arrived and when it was time to check out. The actual hotel itself was just disappointing. Roaches in the bathroom. There are sinks in the room as this is an extended stay, our sink had no pipes underneath for draining and instead a towel in the cabinet below, along with a paper napkin in the sink that […] had written on it "Do not use"..very professional... The counter tops looked as if they had been refurbished from an elementary school with paint, nail polish and markings all over. The carpet was stained like it was a look they were trying to achieve. The air conditioner was blowing freezing cold or hot musty air at all times, there was no happy medium. I was highly unsatisfied with this place, and I somewhat expected low standards for such a cheap price, but come on... Read moreGenuine Hotels.com guest review
I love windows that opened and these didn't. Not a lot. Of natural light in room. Good valu thoughGenuine Hotels.com guest review
"Not as bad as told.."
Joe was very helpful and always chipper. Stair wells smell awful and rooms are dated but not expensive, but you get what you pay for.Genuine Hotels.com guest review
Enjoyed myselfGenuine Hotels.com guest review
"Wouls suggest looking an alternative"
Location was very reasonable. However, the hotel is in need of repair. Doors would creak big time outside our room. Food smell would propagate through the whole hotel and they have insect problems. Other amenities were reasonable and in fairly good condition.Genuine Hotels.com guest review
"Noisy and dirty! YUCK!"
When my fiance and I checked in (maybe an hour prior to "check in time" which was 3PM), they made us wait then gave us the room closest to the lobby--RIGHT IN FRONT OF THE NOISY VENDING MACHINES. Not only was I kept up most of the night by the sounds of people running through the lobby and checking in/out, but the stupid vending machine was loud AF. […] The room never got cold enough, even though I set the AC to high and not auto. There were only two flimsy pillows. Half of the dishes I had to wash before using because they had food stuck on them for God knows how long. I was also pretty upset that we didn't get any housekeeping to come by through at all during the three days/two nights I stayed. My trash was full and I ran out of towels. Every time I walked past the lobby to get to my room, I got the stink eye from the staff. I felt very uncomfortable. Even for the price, I would probably never stay here again. Read moreGenuine Hotels.com guest review
"I've stayed at cheaper with better quality"
I stayed here for a week and it was very basic and cramped in a queen bedroom. It did have a kitchenette with cutlery and dishes, which was the only feature I liked. It wasn't the cleanest, there was still hair in the bathroom and I didn't feel comfortable putting anything on the floors. The hotel reps were quite nice but the cleaning lady I had sported […] some serious attitude. I will note that I'm always nice to the cleaning staff because I know their jobs are tough but she was uncrackable! Overall, I'd say this is an ok hotel for a few days or if you're barely in the room but any longer and you'll feel claustrophobic. Read moreGenuine Hotels.com guest review
Great staff. Nice roomGenuine Hotels.com guest review
It was awesome!Genuine Hotels.com guest review
Nice placeGenuine Hotels.com guest review
Nice..clean...relaxing..Genuine Hotels.com guest review
"Stay in Northern Austin"
Having the kitchen is great especially if one stays more than 3 days and don't wanna eat out every day/night.Genuine Hotels.com guest review
"I liked it"
Have stayed at this hotel a few times now, and never once have had a problem. They recently changed over staff(new staff is about a month old)and they all were very attentive. Room was clean, pretty well maintained. The area around it had quite a few little fast food joints and gas stations which was very convenient.Genuine Hotels.com guest review
"Plan on going back at least once a month."
It was perfect for what I needed it for.Genuine Hotels.com guest review
Great experience! Wifi, Kitchen, beautiful suite etcGenuine Expedia guest review
"You get what you pay for"
Excellent value for the money. Half the price of Hotels in the area. Towels were clean and fluffy. Full size fridge is a bonus. Looks like a five star resort with the lights off. Friendly and helpful staff. No free breakfast, but coffee was hot and who wants cold sweet rolls and cornflakes anyhoo! Stay here and eat at Joe'sGenuine Hotels.com guest review
"nice but far ....in williamson county not travis"
This was A ok hotel ....need a lil work but best cheap motel so far......a roach came out soon as I put my luggage down and it was really far from downtown and if u have no car u out of luck on food and storesGenuine Hotels.com guest review
"An excellent experience"
I had an excellent experience . The bed was VERY comfortable and the kitchen was an added bonus!Genuine Expedia guest review
"Nice Staff, Horrible Hotel"
The staff was nice, but they were so understaffed that they couldn't possibly take appropriate care of the hotel. This is the most nasty, disgusting, filthy, hotel I've ever seen. I've stayed in hotels around the world, including developing nations, and this is the worst. I feel sorry for the staff, because they truly tried, but the corporate owners […] apparently provide no support. NEVER stay at this hotel. I chose it because of the price. I was there for Thanksgiving and knew that I would be at a relative's house most of the time. So, I only slept at the hotel. Otherwise, I would have left and found another place to stay. Read moreGenuine Expedia guest review
"OK for rate class, but in need of updating"
Check in was easy, and staff was friendly and efficient. Hallway smelled like stale cigarettes, but room melked good. Room was pretty basic, with counters and cabinets that looked like they were installed in the 80s. Cabinet doors would not stay closed. Room door did not completely seal, but closed and locked securely, despite missing security latch. Overall, […] not a bad room at a low rare, but could have been better. Read moreGenuine Expedia guest review
Awful experience. The worst hotel I have been in. It was so bad we checked out the same day. Will be asking for a full refund. Broken towel racks. Moldy shower stalls one of our room had roaches. We switched rooms and they were broken cabinet doors in the exchanged room Never Again !!!!Genuine Expedia guest review
This is the worst room I have ever seen one towel broken hair dryer everything is old. horrible!Genuine Expedia guest review
Dirty and poor service...actually nasty. Wouldn't ever go back.Genuine Expedia guest review
"Wasn't what I expected"
The glasses were dirty, had to ask for extra towels, one of the pillows had a stain on it and not sure what it was.Genuine Hotels.com guest review
"Great Value/OK Room and Facility"
Great value, particularly when many hotels were booked with escalated prices.Genuine Expedia guest review
My stay was horrible. There were roaches and bed bugs. The hotel us very understaffed and the General manager was not even shocked when we told him about the bugs.Genuine Hotels.com guest review
terribleGenuine Hotels.com guest review
"I don't know how this hotel got 2 stars"
We did not stay. The room was filthy, the towels had hair on them. the phone and the air conditioning did not work. The only staff on duty at night is the guy that does the laundry. He refused to call the manager. We were able to figure out how to contact the manager and get a signed statement we would get a refund. We had to spend 3 hours finding a […] different hotel to stay in. Read moreGenuine Hotels.com guest review
the first room we had wasn't clean it had beer cand and rice in the sink then the room they moved us to the hallway smelled like trash never had clean towels after the first day.Genuine Hotels.com guest review
"Did not mert my expectations"
Insufficient Towels and coffee basket was not clean. Had a fungus growing with old coffee in it.Genuine Expedia guest review
The room was super dirty it was like walking into the roach motel. It was so bad we left and rented another room. The manager was rude and I will never stay there again.Genuine Hotels.com guest review
"A Budget Place"
The location is quite convenient, close to a major highway. When you walk into the room, you feel it is just a budget place, no kleenex or shampoo/conditioner. I can even see a dead cockroach in the corner and another one climbing out the A/C vent. If you plan for a short stay and have a limited budget, this will be your choice.Genuine Expedia guest review
Dirty. Weird. Bad. Bad location. Door was taped to wall. Phone filthy. Ick. Gross. No maid service during 3 day stay. Lots of smoke smell in a nonsmoking room. Just nasty The location is difficult due to the off ramp but that's minor. It is a bad choice I felt unsafe. I didn't like itGenuine Expedia guest review
The place is kinda far from downtown Austin. It's ok.Genuine Expedia guest review
"Crestwood Suites was SWEET."
Excellent value. Rooms inside. Luggage carts provided. Perfect for several day stay because of large refrigerator, stove, dishes, etc. NO free breakfast. Really not the best for coming in late and leaving early or 1 night stand. You cannot park right by the front door of your room but must haul everything inside.Genuine Hotels.com guest review
Nice services. Need to change room first room tv don't have power cord and the secon room telephone don't have cable. Other than that nice hotel and the front desk was very fast to fix the situation.Genuine Hotels.com guest review
"room was dirty"
The hotel seemed nice but the room was not clean. The countertops needed to be wiped down with some kind of stain remover, there were noodles in the sink, and the shower curtain was mildewy. I didn't stay long so I didn't really complain but I will think twice before going back.Genuine Hotels.com guest review
"dirtiest rooms ever"
not only were the linens dirty but the walls were covered in dirt. they also don't have shampoo so make sure to bring your own.Genuine Hotels.com guest review
"Did its job"
We needed a place just for the night, this was clean and well-maintained. Only cons were someone setting off the fire alarm after 11pm (not the hotel's fault) and the place having only one luggage rack for the entire place. Not bad, would stay here again.Genuine Hotels.com guest review
"Was hard to find"
Over all the room was not cleaned, but they did come clean it when I told them upfrontGenuine Expedia guest review
"Was close to see my dauther"
First thing was that the hole room was dirty I kill a roach the sheet was still not change from previous guess and towels dirtyGenuine Expedia guest review
This facility is horrible! Its dirty, smells, the towels we were brought were dirty, no tissue in the bathroom, the sink had someone else's hair in it and the air conditioning didn't work. This was the second room they moved us to. To make matters worse, its a no refund policy.Genuine Hotels.com guest review
The hotel wasn't the best, most comfortable stay, but it did the job. We just needed a place to sleep before a festival. The property was nice, check-in was easy, and the room was clean enough. The pillows could have been more supportive.Genuine Hotels.com guest review
"Not bad for an inexpensive night's stay"
I needed a place that was convenient to our Austin office and was not very expensive. I was a little wary of the accommodations because the price was so reasonable, but I was pleasantly surprised. My room was clean and I felt very safe in the area. My only concern was an outside hall door that didn't latch properly, but other than that I had no complaints […] for my stay. Read moreGenuine Hotels.com guest review
"Great location for our Brantley Gilbert concert"
I see a lot of complaints about bed bugs and whatnot, but we did not experience any in the two nights we stayed, on the contrary, mattresses were brand new. Staff is relaxed but alert to your needs. Convenient location to many destinations such as the Cedar Park Center or when you're trying to grab something to eat, Kerbey Lane Cafe is right down the […] street. Would definitely stay here again. Read moreGenuine Hotels.com guest review
"Horrible hotel stay away!!!"
Horrible service and hotel even of it is free stay awayGenuine Expedia guest review
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