"Worst place I ever stayed"
Worst place I ever stayed at. Someone with the hotel uniform came into my room without knocking supposedly because he was checking on the rooms. My GF and I were taking a shower at the time. No privacy at all. I couldn't trust leaving my stuff in the room. The bedsheets were torn and old. There was hairs from the previous visitor. Nasty all around.Genuine Hotels.com guest review
"A little rough around the edges"
The hotel is a bit rough around the edges and a little over-priced for a single night stay (I paid around 60). My intention was to stay in Austin, but this hotel is pretty far from the downtown. It's also located on a large one-way street that serves as a highway frontage road. It's busy and traffic moves fast, so it's a bit hard to make the turn into […] the hotel. If you miss it, you've got to figure out another way to get back around. Otherwise, each hotel floor smelled different because of the cooking going on in the rooms (it's an extended stay hotel). The room was fine and reasonable clean, although one of the blankets was stained and a bit torn up. Not the greatest place and I wouldn't recommend it. However, it's much more reasonably priced than anything downtown and the locks on the door worked well. Read moreGenuine Hotels.com guest review
okGenuine Hotels.com guest review
"Not perfect but not bad"
Stayed there cause I was visiting my wife who is away in business. The axe was not not great but it wasn't bad we just needed a place to stay. Kind of run down for a place with prices that are up there. Figured the rooms would be in better condition considering it being located in a busy section in Austin. But it is what it is.Genuine Hotels.com guest review
The front desk was so nice. I give them kudos. It's just that the cleanliness if the hotel was awful. The hotel reeked of cigarettes. My clothes even smelled like cigarettes. The outside door had an oil streak looming from the top and the door takes a while to shut. That could be cause of danger. Especially if a guest enters the door and there is a […] stranger lurking waiting to get in. And why is check in at 3 pm?! Read moreGenuine Hotels.com guest review
"Outstanding in every way!!!!"
There isn't much other to say except it was perfect!!!!!!!Genuine Hotels.com guest review
It was dirty, smelly, and everything felt like it was going to break - like the elevator and door handles. Somehow the first room they gave us still had other guests staying there, so they're very unorganized and it caused an awkward encounter. It was a non-smoking room though everything smelled of smoke. Crusty stuff was all over the room, we didn't […] want to touch anything... overall terrible stay.... Read moreGenuine Hotels.com guest review
Dirty room. Requested service 3 times over two days and never had room cleaned. Requested upon arrival and several times after. Left a personal pillow in room and called back to have them hold it and they said they just throw away anything left in rooms. Rude staff and terrible service. Don't go its not worth any amount of savings.Genuine Hotels.com guest review
Don't stay. Room never cleaned for 3 days even after 4 requests. Left a peronal pillow and called for them to hold it and they said they just throw things away that are left. Completely rude and overheard several parties complaining about same cleaning requests at front desk. They don't care at all about who the customer is. Don't stay. Don't care how […] cheap it seems. Read moreGenuine Hotels.com guest review
"almost like home"
I loved the fact you could keep your dog with you in the rooms. We were even upgraded to another room because the first room hadnt been cleaned yet. The dog loved the extra space, he had his own little room with a couch.Genuine Hotels.com guest review
The hotel was hard to locate and they do the rooms only once per week. Our car was burglarized and stole all that was inside.Genuine Hotels.com guest review
Was actually a pretty nice stay despite the not so optimistic ratings. If your looking to just spend a couple nights in Austin for a good price, this is a good option.Genuine Hotels.com guest review
The bed was very very squeaky. The room didn't have any towels or toilet paper in it when I checked in. Had to go and ask for it all, they gave me some towels, but said that the house keeping will bring some toilet paper.. They never came for the time I was there. Elevator was very slow and intimidating.Genuine Hotels.com guest review
"Great hotel staff"
The hotel offers a reasonable price with free wifi and big enough parking space. The bed room and the bathroom is big enough. I got a room that had a smell from someone smoked a lot in that room. but because I stayed only for one night, I didn't ask for another room. I had an odor spray so after a few sprays, I survived.Genuine Expedia guest review
"Unsanitary, 1980s decor."
This was a four night stay. The room itself was not necessarily the problem, although dated and smelled. Size was fine; bed just okay. Pillows were old and they had no covers, just a pillow case. Pillows smelled like old sweaty humans. Linens were old as well. Very thin sheets. Blanket was very worn with stains and tears. The next day I took the blanket […] to the front desk for an exchange. The one she brought out was WORSE, so I just used the one in the room. The shower curtain had black mold on it. The towels were also old and had ink stains on them! Carpeting needed a vacuum--was walking on some gravel or stones (yes, really). However, I did not see any bugs nor got bitten, but I was amazed by that. Doesn't the Austin board of health check out hotels too? Cheap motels, mean just that. Wish I would have read reviews on this hotel before committing. Too lazy to change to another hotel. All in all I would not stay here again. Read moreGenuine Expedia guest review
Got what I needed I short stay entity. Your staff were most helpful.Genuine Expedia guest review
Modest cost during internatiuonal events where prices fir hotels are greatly increasedGenuine Hotels.com guest review
"Not so good"
The stuff was alright, but the room was terrible. It was dirty and dusty, and I dont know if they know what a vacuum cleaner is.Genuine Hotels.com guest review
Our room was clean , we got clean towels as soon as we asked , lived the kitchenette , microwave and full size kitchen .. It is an awesome value !!! Got an entire week for half the price.Genuine Expedia guest review
"It beat sleeping on the floor."
[length of stay: Sept. 9-10, 2013] On our first night, when we went to bed I noticed that our bed was hard and our pillows were quite flat, so I got dressed again and went to the desk to see how if I could get some more pillows. Kudos to the night clerk who went to the laundry and fetched the two remaining ones there. It wasn't his fault the pillows […] he found were lumpy and hard to sleep on. Early the second morning we were awakened by hammering in the hallway by workmen making repairs. Your proximity to our daughter's apartment is ideal, but sadly we don't intend to return to your motel again. Read moreGenuine Hotels.com guest review
"Deplorable Conditions; Friendly Staff"
Please Read: Arrived to an unclean toilet. Disgustingly dirty Microwave without the glass, rotating tray. Nonsmoking room smelled of smoke and had an ashtray. Planned to shower in the morning and was surprised to find the water was shut off to the faucet. The front desk was not yet open so I went to my new job w/o a shower. The friendly staff cleaned […] the toilet, fixed the shower, replaced the microwave, and apologized for the smell later that day. As a business professional I found the clientele to be a bit dissimilar to myself. Stay elsewhere, the value simply isn't at this property. Read moreGenuine Hotels.com guest review
"Poor customer service"
Besides having a very late check in time-3pm- our room was not ready until 4:30.Genuine Hotels.com guest review
"close to where I had to go"
My stay was very comfortable.Genuine Hotels.com guest review
"You get what you pay for."
The staff was very friendly and professional. I did complain that I found hair in my bathtub :( yuck! Also, I got the impression that they have permanent residents and they weren't the classy kind.Genuine Hotels.com guest review
The room was so awful. Not cleaned at all and smelled. My family and I were not happy with this hotel at allGenuine Expedia guest review
"Poorest Service I've had in a long time"
I think Vanessa, the desk clerk's, face would have cracked if she had smiled. She acted like it was an imposition for her to check me in. I stayed for three days and my room was not made up once. One small trash basket in the bathroom wasn't enough to hold the garbage from making my breakfast and other things. And the only response Vanessa (the manager) […] seemed to have for any complaints was "I'm sorry." But 'sorry' doesn't cut it when you have no fresh towels, a dirty sink, and a funky bed. Read moreGenuine Hotels.com guest review
"DONT STAY - STAFF GREAT - HOTEL not so much"
Staff was very nice and pleasant however hotel/motel was HORRIBLE - tooth brushes in hallways (looked like they were never cleaned), used condoms right outside door from hallway, shower curtain had mold; would never stay there again!Genuine Expedia guest review
"DREADFUL I wish I had thought of pictures...."
Dreadful is not enough, Lobby entrance was dirty and smell of smoke. Room was dirty, blood on the bathroom walls, dirty floors, sink and toilet, dirty sheets. Cigarette burns on carpet on bedspread. Dust everywhere. Safety an issue, you can walk in to this hotel from any of the side doors with out a key, key-locks do not work. Overnight you could here […] people walking down the hallways and rubbing against room door. Read moreGenuine Expedia guest review
"Very Good value for this hotel in Austin Texas"
Hotel sig outside obstructed by trees branches hard to find out .... but very good pace to stay in Austin ,... Thanks so muchGenuine Expedia guest review
"low budget hotel"
nothing was clean. the bathroom, the dishes, bedding. will not be staying here anymore.Genuine Expedia guest review
"Good location for visiting Flextronics facility"
AS advertised , and no complaints.Genuine Hotels.com guest review
"NEVER, EVER, STAY HERE!"
As my first time to stay in Austin at a Crestwood Suites I had high hopes. I was extremely disappointed in spending $300 for a three night's stay. Our room which was ready according to management was apparently not as the room was wide open when we arrived and then the cleaning staff was rude to us since we had already entered. The pipes were very loud, […] we had a hard time sleeping, the sheets were put on inside out which made me wonder if they every cleaned them or just turned old ones over. The room smelled, we asked for towels on several occasions and was told by the staff that they didn't have any. We waited for 3 hours for some and never got any. I called the front desk staff 3 different times and even went to the desk to ask. Nothing was done. The hot water went out on saturday night too. I called the headquarters to speak to upper management. I got a call back with a day and we talked. I was hopeful things would turn around. He promised to call me back the same day and that was back on April 23rd. Regardless to say they will never get my business again. The entire company from top to bottom could care less about those staying as well as how your stay actually was. I was willing to give it a fair review if upper management would have returned my call, but it never was. I will be disputting the charges either way. NEVER STAY HERE! They will eventually run themselves out of business and the travel world will be a safer and cleaner place for it. AGAIN NEVER STAY HERE EVER! Read moreGenuine Expedia guest review
"Don't say I did not warn you----"
hotel over booked. No room ready. Hotel smelled of smoke and other smells and dogs barking. Dingy, dirty. Hotel staff not very helpful--they did not seem to care. Finally found me another room--(even though--there were no other rooms available) Would never stay here again. Only stay here if you do not care if the room is clean or available upon check-in. […] Bed and pillows all very uncomfortable.Was informed that they give rooms away on a first come first serve basis. Got a much smaller room and staff would not credit me the difference in the room price. Read moreGenuine Expedia guest review
This was the nastiest hotel Ive ever been in! The halls smelled like stale cigars and the rooms weren't much better. Carpet and furniture were filthy. The bedspread was nasty and did not look like it had ever been washed. Thank goodness I brought my own pillow. Beds were hard and very uncomfortable. Towels were the size of a hand towel and only two […] towels were in the room. I would have walked out of this hotel if there were any other rooms available in Austin. Thank goodness we had a full day and evening planned and only had to spend a small amount of time in this place. A lot of people were just hanging out around the hotel, I think most people must live there. Windows were open on some floors with box fans in the window. Stay away from this place! Read moreGenuine Hotels.com guest review
"Ok, but Not great"
My reservation was for a non smoking, 2 queen beds room. I had one double bed and a room that had once been a smoking room, it even had cigarette burn stains on the sink. It smelled as though they attempt to clean and get the smell out, but that smell never really goes away. Non-smokers will KNOW. And I knew. From the outside it was very clean. Cabinets […] need re-doing and needs new carpet. My remote control for the TV did not work and the power button had been removed. (there was a hole where it used to be). Read moreGenuine Expedia guest review
"Great hotel for those who prefer cost over comfort"
In my opinion, this is an OK place to stay if you're on a budget and it's just guys. I would not choose this hotel for me AND my wife. She would rate it lower on her scale, but for guys, it's OK.Genuine Expedia guest review
"Good Price Performer"
A relatively new extended stay facility. Room was a complete studio with all necessities and was clean and fresh. A good choice for a lengthy stay if needed.Genuine Expedia guest review
"Dirty and Far Away"
I would not stay here again. I have pretty low standards when it comes to a crash pad for SxSW weekend, but this was below them. Half of my "clean" towels had dirty hand prints or makeup stains on them, which makes me think they don't use bleach. The room smelled moldy. The springs in the mattress were all shot and I think they tried to wash the pillows […] because they were deformed and lumpy. The full kitchen was nice, but I worry about the cleanliness of everything. The desk staff was pretty indifferent and there is not a housekeeping service so, your already dirty towels wont get changed, which I didn't know when I booked. The parking lot was half empty during SxSW weekend, which should tell you something. Read moreGenuine Hotels.com guest review
"Fair hotel in a pinch."
The young man that checked us in was very friendly and helpful. The hotel itself was fairly clean but needed updating and some repairs. I would have been disappointed to have paid any more than I did for it.Genuine Expedia guest review
"If you spend 95% outside of room..this is perfect"
Postives: - Free Parking - Full Kitchen - Easy to Find Negatives: - Disgusting bathroom cleanliness (hair everywhere) - Heavy cigarette smell in room and hallways - Non working TV - Bedsheets and covers that were probably first used in 80s - No daily room cleaningGenuine Expedia guest review
i stayed for three days and not once was my bed made or trash taken out or new towels brought in. i was very displeased with the overall stay.Genuine Hotels.com guest review
"Not the best but still great"
First off their sign to show their location is covered by trees and if your driving too fast you will miss the entrance' that was quite frustrating. When we got there check in was pretty standard and simple, the only thing that was different than most hotels was that you had to request room service as it is a hotel for weekly travelers, this was fine […] for me but I did not know this until after my first day. The room was nice and cozy but the a/c was not that great. We had to turn it lower than 70 to make it feel cold. Check out was easy and fast as well. Overall it was not the best hotel out there but I would go visit them again. Read moreGenuine Expedia guest review
"more than i paid for"
Thumbs up.Genuine Hotels.com guest review
"What you pay is what you get."
Hotels are generally expensive in Austin. This one is at a reasonable price, but with it you get a lot of the things that come with that price. Maintanance of rooms, doors, carpeting, furniture, etc. leave you disappointed. The elevator is noisy and scary. It is kind of crowded to the point that it is hard to find a parking spot. If you really have […] no choice but to stick to your budget, then the place it's ok. Otherwise, you may find a better place for an extra $30-40.As I said, finding an affordable, but nice place in Austin is practically impossible. Read moreGenuine Expedia guest review
We had 2 really thin pillows - we asked for 2 more which never appeared in spite of going to front desk 3 times. Remote for TV did not function and they could not provide a functioning replacement. So service was a negative if you needed anything working. It was quiet. There were few extras.Genuine Hotels.com guest review
"Find another place"
The bed was terrible. I tossed and turn all night. Could hear people in the next room opening the drawers and slamming the cabinets. Tried to keep the fan on the AC so I wouldn't hear the people next door but it kept turning off. I couldn't wait to leave the place in the morning. Find another place to stay.Genuine Hotels.com guest review
"Great location & price is good for what you get."
I have stayed here twice in the last month & plan to stay again soon.Genuine Expedia guest review
"Good rate but not very clean."
Good rate but not very clean. It also seemed a bit run down and in need of renovation.Genuine Hotels.com guest review
"dump this place from hotels.com"
unsafe, run-down, poor service, almost constant internet failureGenuine Hotels.com guest review
"many food options close by"
hallway smelled smoky and broken glass in front of elevator. room was fine and good size for myself. remote for tv would not power on/off tv but channel and volumn worked, strange. shower needs more power but plenty of hot water. like the fridge and kitchen area. card keys were tempermental and had to go two new ones on my last morning but staff was […] fine. didnt realize that maid service was not available if stayed more than one night, at least thats what i think since bed and trash not emptied after my first night.all in all for the rate i would stay again. Read moreGenuine Hotels.com guest review
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