"room was dirty"
The hotel seemed nice but the room was not clean. The countertops needed to be wiped down with some kind of stain remover, there were noodles in the sink, and the shower curtain was mildewy. I didn't stay long so I didn't really complain but I will think twice before going back.Genuine Hotels.com guest review
"dirtiest rooms ever"
not only were the linens dirty but the walls were covered in dirt. they also don't have shampoo so make sure to bring your own.Genuine Hotels.com guest review
"Did its job"
We needed a place just for the night, this was clean and well-maintained. Only cons were someone setting off the fire alarm after 11pm (not the hotel's fault) and the place having only one luggage rack for the entire place. Not bad, would stay here again.Genuine Hotels.com guest review
"Was hard to find"
Over all the room was not cleaned, but they did come clean it when I told them upfrontGenuine Expedia guest review
"Was close to see my dauther"
First thing was that the hole room was dirty I kill a roach the sheet was still not change from previous guess and towels dirtyGenuine Expedia guest review
This facility is horrible! Its dirty, smells, the towels we were brought were dirty, no tissue in the bathroom, the sink had someone else's hair in it and the air conditioning didn't work. This was the second room they moved us to. To make matters worse, its a no refund policy.Genuine Hotels.com guest review
The hotel wasn't the best, most comfortable stay, but it did the job. We just needed a place to sleep before a festival. The property was nice, check-in was easy, and the room was clean enough. The pillows could have been more supportive.Genuine Hotels.com guest review
"Not bad for an inexpensive night's stay"
I needed a place that was convenient to our Austin office and was not very expensive. I was a little wary of the accommodations because the price was so reasonable, but I was pleasantly surprised. My room was clean and I felt very safe in the area. My only concern was an outside hall door that didn't latch properly, but other than that I had no complaints […] for my stay. Read moreGenuine Hotels.com guest review
"Great location for our Brantley Gilbert concert"
I see a lot of complaints about bed bugs and whatnot, but we did not experience any in the two nights we stayed, on the contrary, mattresses were brand new. Staff is relaxed but alert to your needs. Convenient location to many destinations such as the Cedar Park Center or when you're trying to grab something to eat, Kerbey Lane Cafe is right down the […] street. Would definitely stay here again. Read moreGenuine Hotels.com guest review
"Horrible hotel stay away!!!"
Horrible service and hotel even of it is free stay awayGenuine Expedia guest review
"The hotel hidden behind Bentley dealership"
Hotel was too hot and had a foul odor through out.Genuine Expedia guest review
very unpleasantGenuine Hotels.com guest review
"Oh god the smell..."
I stayed at this hotel about 6 years ago and was generally satisfied. Unfortunately, the state of the hotel has declined severely. I will say the location is convenient because it is right off of 183 N. That's the only positive thing. Check in was easy and the guy at the front was nice. The moment we left the lobby we were met with a strange smell. […] The elevator took way too long for a hotel with only 3 floors. We ended up taking the stairs and regretted it immediately. We figured out that the strange smell was URINE. The entire stairway smelled of urine and even though we only walked up one floor I still had to cover my nose. The hallway was just as bad. Add a musty smell to the urine smell and you have a nose hair burning smell. The walk to the room was 5 times longer than the stairway so that smell was just lovely as we were walking to our room. The room was generally clean minus some stains all over the counters. The A/C worked, thankfully, as well as the (surprising) flat screen TV. We ordered pizza and it came right to our room so that was nice to not have to endure that smell again. The following day when we were leaving, the hotel was pretty warm which tripled the urine smell which was unbearable until the moment you walked into the lobby. The room ended up being cheaper than I had thought so that was also a plus. All in all, you are getting less than what you pay for. I will never stay at this hotel ever again. Read moreGenuine Hotels.com guest review
"Very nice, close to downtown a lot of restaurants"
Several stores and restaurants close by to choose from, very comfortable and staff was friendly.Genuine Expedia guest review
There was only 1 set of towels in the bathroom for 2 people, the phone didn't work so I had to walk down to the front desk for anything I needed, & the bed & pillows weren't comfortable at all.Genuine Expedia guest review
"Do not stay stay here"
The smell in this hotel is terrible, not clean, everything felt dirty. Also, by car got vandalized in the parking lot. Do not stay here.Genuine Expedia guest review
"Over priced hotel for what you get."
They need to reinvest into the hotel, replace light bulbs, pay staff to clean rooms. Overall they need management that is willing to work.. Had to ask for a 2nd towel, went back to ask for pillows and was told they had no more. No blanket for the bed. to top it all off, check out time is 11AM which is standard, 10AM there is a knock on the door, they […] wanted to know if we were staying over as we had not checked out yet. My reply was, we are packing as we speak. Not 10 minutes later another knock at the door, another staff member asking if we would be checking out before 11AM. Read moreGenuine Expedia guest review
"Could have been better"
I stayed at the hotel for a single night because another reservation was accidentally made with the wrong start date.Genuine Expedia guest review
"No shower here"
Shower commode and sink did no work at all and I could not even fix it Want my money backGenuine Expedia guest review
"Not what was advertised"
The kitchen items weren't furnished as advertised. The night manager was super at trying to correct all the issues. He deserves a raise.Genuine Hotels.com guest review
Three years ago I had passed through Austin on my way to Houston and had a pleasant experience at this hotel. Coming back to this hotel, I noticed that the cleanliness of the facility has declined quite a bit. The smell within the stairwell and hallways was the first concern. It has looked as if the facility had not been cleaned in quite some time. […] Inside the room, the towels had hair on them and the toaster in the room had what looked like chocolate still on it. The room itself was fairly clean but overall the facility seems like it has taken quite a dive from three years previous. Read moreGenuine Expedia guest review
Værelset stank og var beskidt. Gangene var endnu mere beskidte. Portneren var flink nok...Genuine Hotels.com guest review
Terrible experience room was not equipped with proper items reserved different room but was given something else without notificationGenuine Expedia guest review
"Was not satisfied"
Was not satisfied , did not have cold water room smelled horrible, room was per friendly so I think we might have had fleas or ticks in there overall horrible. Hotel workers never came to the room and cleanedGenuine Expedia guest review
"2 star hotel that needs new cleaning staff."
The staff was friendly and helpful, but our first room had a dirty bathroom with hair on the sink and floor and a filthy toilet. We were quickly relocated to another room that was bigger, but the couch was very dirty (we would never sit on it) and the box spring was old and torn. At the very least the cleaning staff needs to be replaced.Genuine Hotels.com guest review
"Good hotel that was set up more for extended stay."
The hotel was in a very nice location where I felt safe. I was not really expecting to see a kitchenette in it with a full sized fridge, but that was a great thing to walk into. The television was nice, as well as the reliable free Wifi. I would stay here again.Genuine Expedia guest review
I thought it was curious that the gentlemen at the front counter >didn't< ask for my license plate number. That turned out to be the least of my worries. The hotel is undergoing renovations. Our room smelled heavily of paint. There was a towel on the floor underneath the AC unit. I assumed it was leaking but didn't think much else about it. It turned […] out that aside from having a leak, the AC unit struggled to keep the room cool. We asked for 2 extra sets towels. At the time I made the request the person at the front desk said the towels were in the dryer. I assumed the towels would be left in the room once they were out of the dryer. They weren't. This wasn't my worst hotel experience but I wouldn't stay here again. Read moreGenuine Hotels.com guest review
"Won't make this mistake twice."
Hotel generally was about I expected, except a lot worse smelling and much less clean. Last guest's soap was still in the holder and toilet was still dirty, too. The old cigarette stench was borderline unbearable. BYOLysol!Genuine Expedia guest review
"Very comfortable stay"
The Crestwood is an older hotel without many amenities but well maintained with an excellent staffGenuine Expedia guest review
"You get what you pay for"
I stayed only one night. The room had a stove, but no pots or pans. The bathroom had one bath towel and a bath mat...no wash cloth or hand towel. They were replacing some carpeting , so there was a strong odor in the hallway.Genuine Expedia guest review
I found hair on the semi-torn bedding and sheets. The furniture has seen better days. There was no toilet paper or bath towels upon check-in. The hallways smelled like cat litter and noisy. There seemed to be a/c problems in the hotel hallways. Really disappointed.Genuine Hotels.com guest review
The hotel was in a good location so you would think it would be a good hotel but once we got inside there was trash all in the hall way, the stairway smelled like throw up, the beds had cigarette burns all in them, there were no towels in the room when we got there. Never staying there again.Genuine Hotels.com guest review
"Nice hotel - Close to Shopping."
Hotel Service Team is very responsive. Mini kitchen was very helpful for me. Close to shoppings and major high-ways.Genuine Expedia guest review
"A little hard to find, not the most comfortable"
This is a hard one to write. Firstly, it's a bit hidden from the highway, though once you find it you'll likely adapt to getting in and out pretty quickly. The lobby looked nice enough, but the hallways look pretty drab and no frills. Now the room, which initially looked very impressive, as it's large and spacious with a full kitchen, ended up being […] quite uncomfortable. I barely slept. The bed was average, but the AC unit had me up and down all night long. It was either too cold or too hot, never just right. The unit was pretty cheap-looking, and the output matched. I was only there one night, but not sure I would have wanted to chance staying longer. As I said, I barely slept. On the plus side, things seemed quiet enough and, like I said, the room was pretty big. It's an economic choice that's not far from downtown. You could probably do a lot worse. Read moreGenuine Hotels.com guest review
"Still there and staff great"
very nice and quiet. people are nice. easy access to main highways and town.Genuine Expedia guest review
"Disappointment in Austin"
Hauled my clothing a long distance to a 2nd floor room after riding the slowest elevator since the original Otis whose key would not work in the door. Upon returning to the desk and requesting a room closer to the elevator I was given a room close by the office on the first floor. I thought things might be looking up. After unpacking I discovered the […] end table next to the bed was sticky. I spent the next half hour cleaning the room. I went to the desk to request two extra pillows and was informed there were not any but maybe in about two hours. Two hours later I was able to obtain one pillow. The bed was uncomfortable and the overall stay was disappointing. Read moreGenuine Expedia guest review
"What a nightmare!"
I made a reservation for only one night (thank God), because I needed to take a test early in the morning the next day. The bathroom (which was literally disgusting) was designed for a person in wheelchair, it had all the equipment and everything, the curtain was not long enough and there was no long enough and there was no bath (YES YOU READ THAT RIGHT […] THERE WAS NO BATH) and the whole disgusting floor of the so-called bathroom got soaked with water every time anyone had to take a "shower" from a dripping showerheard that came off when I tried to adjust it. Additionally, the toilet was not working and you had to actually lift the tank cover and manually lift the lever so it flushes. I asked for another room and they told me they were overbooked. It was a total nightmare and I would NEVER recommend to spend an hour in this hotel. Read moreGenuine Hotels.com guest review
Man hanging out of top story window wolf whistled when I stepped out of car. Room was not cleaned or even touched between 2 days I stayed. Bed sheet thinner than a tissue paper. Singles/couples walking all about grounds. Bad part of town. Very hard to find.Genuine Expedia guest review
None. Asked twice and they didn't bring it. Room phone was not even hookedGenuine Hotels.com guest review
"Meldew smell and room was not cleaned very well."
We were gone all day so it was just a place to sleep - nothing else!!Genuine Expedia guest review
"Not very clean"
I booked this hotel last minute and quickly found out why it was the only hotel available in Austin. The rooms were not clean. It was obvious it hadn't been swept or vacuumed since the last guest stayed.Genuine Hotels.com guest review
"Signage not good from service road."
OK for suites. No annimitues such as tissues, seating.Genuine Expedia guest review
"Okay for a nite's stay...nothing more"
Was met at the door with 4 people smoking at discussing something (almost yelling at each other). Met the clerk at the counter who checked me into my room...simple process...got to the room to realize that someone was already occupying it, so I had to return to the front desk to get another room. Unfortunately, the clerk was on the phone with someone […] trying to find the hotel. The phone call took 15 minutes because the clerk had a hard time giving the person on the other end of the line directions...as I waited, there were 4 or 5 other patrons who came into the lobby waiting to check-in. If it hadn't been for my primary choice of hotels being OVERBOOKED...I would have never stayed her. Read moreGenuine Hotels.com guest review
"One Night Stay"
The hotel service was very good. Nice and friendly attendant at the front desk. The hotel was what was expected for the cost.Genuine Hotels.com guest review
Walls and floors are paper thin. If you want to rest, don't stay here!!!Genuine Hotels.com guest review
WE ARE VERY DISPLEASED. WHEN ARRIVED AT HOTEL, DID NOT HAVE A ROOM ! ! ! HAD TO SLEEP IN MY CAR !!!! PLEASE REFUND IMMEDIATELY. ! ! ! !Genuine Hotels.com guest review
"Helpful friendly staff"
Helpful friendly staff, competitive rate, room not spotless, elevator went down. We were not inconvenienced, though. Would stay there again.Genuine Expedia guest review
"Mold and dirt"
Not the cleanest room by far. Not convenient to most of Austin. The surrounding neighborhood has a few nice restaurants (Italian/pizza, Tex-Mex and Asian).Genuine Hotels.com guest review
"great hotel, reasonable price"
We were nervous after reading all the previous reviews. But when we got there , it was a big supprise for us. The is big enough for 4 people. it has 2 queen beds, small kitchen and cookware, coffee maker, microware and a refrigerator . Cool!. The guy who works at front desk was very helpful. He provided us extra towels and some other stuffs we need. […] We had a great night staying at your hotel. Thank you. We will be back . Read moreGenuine Hotels.com guest review
"Not a good experience."
Smelled like weed, was dirty, not well kept, and was loud.Genuine Expedia guest review
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