The room was so awful. Not cleaned at all and smelled. My family and I were not happy with this hotel at allGenuine Expedia guest review
"Poorest Service I've had in a long time"
I think Vanessa, the desk clerk's, face would have cracked if she had smiled. She acted like it was an imposition for her to check me in. I stayed for three days and my room was not made up once. One small trash basket in the bathroom wasn't enough to hold the garbage from making my breakfast and other things. And the only response Vanessa (the manager) […] seemed to have for any complaints was "I'm sorry." But 'sorry' doesn't cut it when you have no fresh towels, a dirty sink, and a funky bed. Read moreGenuine Hotels.com guest review
"DONT STAY - STAFF GREAT - HOTEL not so much"
Staff was very nice and pleasant however hotel/motel was HORRIBLE - tooth brushes in hallways (looked like they were never cleaned), used condoms right outside door from hallway, shower curtain had mold; would never stay there again!Genuine Expedia guest review
"DREADFUL I wish I had thought of pictures...."
Dreadful is not enough, Lobby entrance was dirty and smell of smoke. Room was dirty, blood on the bathroom walls, dirty floors, sink and toilet, dirty sheets. Cigarette burns on carpet on bedspread. Dust everywhere. Safety an issue, you can walk in to this hotel from any of the side doors with out a key, key-locks do not work. Overnight you could here […] people walking down the hallways and rubbing against room door. Read moreGenuine Expedia guest review
"Very Good value for this hotel in Austin Texas"
Hotel sig outside obstructed by trees branches hard to find out .... but very good pace to stay in Austin ,... Thanks so muchGenuine Expedia guest review
"low budget hotel"
nothing was clean. the bathroom, the dishes, bedding. will not be staying here anymore.Genuine Expedia guest review
"Good location for visiting Flextronics facility"
AS advertised , and no complaints.Genuine Hotels.com guest review
"NEVER, EVER, STAY HERE!"
As my first time to stay in Austin at a Crestwood Suites I had high hopes. I was extremely disappointed in spending $300 for a three night's stay. Our room which was ready according to management was apparently not as the room was wide open when we arrived and then the cleaning staff was rude to us since we had already entered. The pipes were very loud, […] we had a hard time sleeping, the sheets were put on inside out which made me wonder if they every cleaned them or just turned old ones over. The room smelled, we asked for towels on several occasions and was told by the staff that they didn't have any. We waited for 3 hours for some and never got any. I called the front desk staff 3 different times and even went to the desk to ask. Nothing was done. The hot water went out on saturday night too. I called the headquarters to speak to upper management. I got a call back with a day and we talked. I was hopeful things would turn around. He promised to call me back the same day and that was back on April 23rd. Regardless to say they will never get my business again. The entire company from top to bottom could care less about those staying as well as how your stay actually was. I was willing to give it a fair review if upper management would have returned my call, but it never was. I will be disputting the charges either way. NEVER STAY HERE! They will eventually run themselves out of business and the travel world will be a safer and cleaner place for it. AGAIN NEVER STAY HERE EVER! Read moreGenuine Expedia guest review
"Don't say I did not warn you----"
hotel over booked. No room ready. Hotel smelled of smoke and other smells and dogs barking. Dingy, dirty. Hotel staff not very helpful--they did not seem to care. Finally found me another room--(even though--there were no other rooms available) Would never stay here again. Only stay here if you do not care if the room is clean or available upon check-in. […] Bed and pillows all very uncomfortable.Was informed that they give rooms away on a first come first serve basis. Got a much smaller room and staff would not credit me the difference in the room price. Read moreGenuine Expedia guest review
This was the nastiest hotel Ive ever been in! The halls smelled like stale cigars and the rooms weren't much better. Carpet and furniture were filthy. The bedspread was nasty and did not look like it had ever been washed. Thank goodness I brought my own pillow. Beds were hard and very uncomfortable. Towels were the size of a hand towel and only two […] towels were in the room. I would have walked out of this hotel if there were any other rooms available in Austin. Thank goodness we had a full day and evening planned and only had to spend a small amount of time in this place. A lot of people were just hanging out around the hotel, I think most people must live there. Windows were open on some floors with box fans in the window. Stay away from this place! Read moreGenuine Hotels.com guest review
"Ok, but Not great"
My reservation was for a non smoking, 2 queen beds room. I had one double bed and a room that had once been a smoking room, it even had cigarette burn stains on the sink. It smelled as though they attempt to clean and get the smell out, but that smell never really goes away. Non-smokers will KNOW. And I knew. From the outside it was very clean. Cabinets […] need re-doing and needs new carpet. My remote control for the TV did not work and the power button had been removed. (there was a hole where it used to be). Read moreGenuine Expedia guest review
"Great hotel for those who prefer cost over comfort"
In my opinion, this is an OK place to stay if you're on a budget and it's just guys. I would not choose this hotel for me AND my wife. She would rate it lower on her scale, but for guys, it's OK.Genuine Expedia guest review
"Good Price Performer"
A relatively new extended stay facility. Room was a complete studio with all necessities and was clean and fresh. A good choice for a lengthy stay if needed.Genuine Expedia guest review
"Dirty and Far Away"
I would not stay here again. I have pretty low standards when it comes to a crash pad for SxSW weekend, but this was below them. Half of my "clean" towels had dirty hand prints or makeup stains on them, which makes me think they don't use bleach. The room smelled moldy. The springs in the mattress were all shot and I think they tried to wash the pillows […] because they were deformed and lumpy. The full kitchen was nice, but I worry about the cleanliness of everything. The desk staff was pretty indifferent and there is not a housekeeping service so, your already dirty towels wont get changed, which I didn't know when I booked. The parking lot was half empty during SxSW weekend, which should tell you something. Read moreGenuine Hotels.com guest review
"Fair hotel in a pinch."
The young man that checked us in was very friendly and helpful. The hotel itself was fairly clean but needed updating and some repairs. I would have been disappointed to have paid any more than I did for it.Genuine Expedia guest review
"If you spend 95% outside of room..this is perfect"
Postives: - Free Parking - Full Kitchen - Easy to Find Negatives: - Disgusting bathroom cleanliness (hair everywhere) - Heavy cigarette smell in room and hallways - Non working TV - Bedsheets and covers that were probably first used in 80s - No daily room cleaningGenuine Expedia guest review
i stayed for three days and not once was my bed made or trash taken out or new towels brought in. i was very displeased with the overall stay.Genuine Hotels.com guest review
"Not the best but still great"
First off their sign to show their location is covered by trees and if your driving too fast you will miss the entrance' that was quite frustrating. When we got there check in was pretty standard and simple, the only thing that was different than most hotels was that you had to request room service as it is a hotel for weekly travelers, this was fine […] for me but I did not know this until after my first day. The room was nice and cozy but the a/c was not that great. We had to turn it lower than 70 to make it feel cold. Check out was easy and fast as well. Overall it was not the best hotel out there but I would go visit them again. Read moreGenuine Expedia guest review
"more than i paid for"
Thumbs up.Genuine Hotels.com guest review
"What you pay is what you get."
Hotels are generally expensive in Austin. This one is at a reasonable price, but with it you get a lot of the things that come with that price. Maintanance of rooms, doors, carpeting, furniture, etc. leave you disappointed. The elevator is noisy and scary. It is kind of crowded to the point that it is hard to find a parking spot. If you really have […] no choice but to stick to your budget, then the place it's ok. Otherwise, you may find a better place for an extra $30-40.As I said, finding an affordable, but nice place in Austin is practically impossible. Read moreGenuine Expedia guest review
We had 2 really thin pillows - we asked for 2 more which never appeared in spite of going to front desk 3 times. Remote for TV did not function and they could not provide a functioning replacement. So service was a negative if you needed anything working. It was quiet. There were few extras.Genuine Hotels.com guest review
"Find another place"
The bed was terrible. I tossed and turn all night. Could hear people in the next room opening the drawers and slamming the cabinets. Tried to keep the fan on the AC so I wouldn't hear the people next door but it kept turning off. I couldn't wait to leave the place in the morning. Find another place to stay.Genuine Hotels.com guest review
"Great location & price is good for what you get."
I have stayed here twice in the last month & plan to stay again soon.Genuine Expedia guest review
"Good rate but not very clean."
Good rate but not very clean. It also seemed a bit run down and in need of renovation.Genuine Hotels.com guest review
"dump this place from hotels.com"
unsafe, run-down, poor service, almost constant internet failureGenuine Hotels.com guest review
"many food options close by"
hallway smelled smoky and broken glass in front of elevator. room was fine and good size for myself. remote for tv would not power on/off tv but channel and volumn worked, strange. shower needs more power but plenty of hot water. like the fridge and kitchen area. card keys were tempermental and had to go two new ones on my last morning but staff was […] fine. didnt realize that maid service was not available if stayed more than one night, at least thats what i think since bed and trash not emptied after my first night.all in all for the rate i would stay again. Read moreGenuine Hotels.com guest review
We were in the first floor-the noise above us on the second floor was so noisy we couldn't sleep-my husband went down at 12:00am to report the noise and a lady called them and it only lasted 5 min. and they got noisy again. My husband has COPD and really needed some sleep -but it didn't happen. I slept 2 hours! We had to drive back to Mabank,Tx on Nov. […] 11 and it was a tough drive when you don't get any sleep. Read moreGenuine Hotels.com guest review
"Nice place for the money it cost"
It was a very pleasant stay overnight. Bathroom was very roomy and had big fluffy towels. The beds were very comforterable. All and all a very nice stay.Genuine Hotels.com guest review
"good place to get comfortable"
Would stay there again. Nice location. Nice price. Hotel needs some work & some staff members are unprofessional.Genuine Expedia guest review
Never stayed in a place so dirty and poorly maintained. Locks & doorknobs falling off exterior doors; Sagging doors & sashes; Clumps of hair in bed, on furniture, in bath; carpet filthy; bedspread was nasty; drips and stains on sinks, floors and refer; a layer of dust on caulk joints made by a completely unprofessional maintenance staff.Genuine Hotels.com guest review
"Not my favorite"
We stayed one night passing through thinking we'd stay again on the way back but after seeing the hair and stains on the sheets and being unsure of our safety we changed our plans. Staff was friendly and accomidating price was good and is in a great location.Genuine Hotels.com guest review
poor employees at a hotel that is not well maintained. dirty and dingy.Genuine Hotels.com guest review
Very pleased. Super nice staffGenuine Hotels.com guest review
"Bad for wife & kids...good for fishing buddies."
Beds were poor quality. Rooms very outdated. Would recommend for fishing trip buddies...would not recommend for wife and kids.Genuine Expedia guest review
It was a great rate. A decent hotel if you are staying one night like we did. The bed was a bit lumpy. Other than than tht it was OK.Genuine Hotels.com guest review
I didn't like it at all the chair in the room we were in waas dirty did not dare to sit in it. The room had a horrible smell had no idea what it was. Will Not stay at this hotel again.Genuine Hotels.com guest review
"Heck (to the) No!"
You get what you pay for... It was like staying in a section 8 housing development. The hotel itself was unkept, smelled like standing water/mildew and seemingly attracting less than desirebale clientel. The carpets were gross, the elevator barely took us to the third floor, the room was dusty and there was "body hair" left in the tub. I would NOT recommend […] this hotel to anyone unless you've lost a bet. Read moreGenuine Hotels.com guest review
"Great for the price"
The hotel was clean and our room was well maintained, but the hallways have small air conditioners set up in about 50 yards apart. 2 in our hallway were making a thumping and grinding noise. Our room had clean bedding, clean bathroom and the kitchen was spotless the only area that looked dirty was the elevator. **WARNING** when headed to the hotel pay […] close attention because it isnt easy to see until you are passing it. JUST after the boat/ski store is a small road turn on it to the hotel. Read moreGenuine Expedia guest review
The staff was pretty amazing. As far as the hotel, the outside looked pretty nice. The inside, beginning with the carpet, was smelly and old. The tub wouldn't drain, the towel rack was broken, the lights were dim which made the place look even more dirty, the bathroom floor had a stain, which made it looked dirty, the kitchenette looked descent.Genuine Expedia guest review
I stayed on a TU football weekend. Several hotels were sold out and it seemed the others were more expensive than normal. I was suspicious because this hotel was $30 to $40 cheaper than my usual hotels. However, I had no issues whatsoever. The staff was friendly. I was there for two nights and it served my purpose. It was easy to get downtown via hwy […] 1 (Mopac) without having to get on the parking lot known as I-35. The fridge was cold, the a/c was comfortable after I set it to my liking. I didn't try the stove. It needed a little touchup on some of the paint but it wasn't bad. It needs sheers on the windows if you pull back the curtains. It was a good value if you're just looking for a place to stay. Read moreGenuine Expedia guest review
I slept on top of the bedspread because everything was so dirty I didn't want to get under the covers.Genuine Expedia guest review
"Dirty, filthy, trashy...what more can I say?"
Oh my, where to begin....OK the staff was very nice, and the exterior looks nice. Even the hallways, elevator, were fine. But the room...it was one of those experiences where you walk in and you know instantly you want OUT. It was just plain dirty. The bed sits really low to the floor and is hard and uncomfortable. And the bedspread had, yes, dried […] stains on it. The bed itself had no mattress pad, and you could see through the sheet to more stains on the mattress itself. I kept my shoes on the entire time, as the floor was filthy. I kept my luggage on the counter, as I didn't even want it on the floor. This was very inexpensive, so I guess it's my bad for thinking it would be a good deal. Will NEVER stay here again. Read moreGenuine Expedia guest review
Very simple tidy well kept rooms. Has its own kitchen, again very simple but just what I needed. Bed big and fairly comfortable.Genuine Expedia guest review
At check-in, the front desk had laundry stacked on and behind the desk. The furnishings were cheap and minimal. There was no effort made to decorate the common area or the room. But, it was cheap.Genuine Hotels.com guest review
"Do Not Stay here!"
This was one of the worst hotel experiences I have had with a hotel. When we checked into our room, it was not clean. There were sunflower seeds everywhere on the floor and the room was a complete mess! We asked to be moved to another room and the lady at the front desk was not helpful and rude. They eventually moved to us to a new room and the toilet […] was not cleaned and there were urine stains on the toilet! It was disgusting and don't recommend anyone to stay there! Read moreGenuine Hotels.com guest review
Very nice and friendly staff!Genuine Hotels.com guest review
"Not a recommended place to stay!"
This dingy, old building is in desperate need of carpet replacement. Very loud and low class customers kept me up all hours of the night. Poorly maintained rooms and hallways were enough to make me keep my shoes on the entire time I was in the building. The blankets and bedspread were so disturbingly dirty, I pushed them onto the floor and never touched […] them again the entire 4 days I stayed. Good thing I had a blanket in my car. Read moreGenuine Expedia guest review
The worst hotel I have ever been! Expedia advertisement did not sat Extended stay or otherwise I did not book. I stayed for 3 nights, I requested for bathroom cleaning and towels, I did not get either one. I have to go to the front desk with my drty towels every night to get a new one. The front desk lady said for me to bring down my dirty towels! The […] room looks old, the carpet smells terrible! The bedspread looks filthy and smells so bad! The hallway carpet smells so bad that it was so hard for me to breathe! The worst experience of my life! Never, never again! I wasted my money and ruined my Labor Day weekend! The elevator is horrible! Read moreGenuine Expedia guest review
The elevator and stairs needed sweeping. There was no cream at the coffee station and no decaf made. When I called the front desk it rolled over to some answering machine. Shower curtain was smelly.Genuine Hotels.com guest review
I stay at CW at least once a week and have done so for the past year. My room is always clean and neat. This time it wasn't. The tub was dirty and the drawers in the kitchenette were missing. Not too pleased but with the price of the room, can't beat it.Genuine Hotels.com guest review
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