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Located in Austin (Northwest Austin), Crestwood Suites of Austin is close to McNeil Crossing and Lakeline Mall. Additional area attractions include Arboretum at Great Hills Mall and The Domain.
In addition to a fitness facility and laundry facilities, Crestwood Suites of Austin features coffee/tea in the lobby. Additional amenities include an elevator (lift) and air conditioning in public areas. Onsite parking is complimentary.
The 151 air-conditioned guestrooms at Crestwood Suites of Austin include coffee/tea makers and windows that open. Televisions are equipped with cable channels. All accommodations provide desks and direct-dial phones with voice mail; free local calls are offered (restrictions may apply). All units have kitchens with microwaves, refrigerators, and cookware/dishes/utensils. Additional amenities include complimentary toiletries and clock radios. In addition, amenities available on request include irons/ironing boards, extra towels/bedding, and wake-up calls. Housekeeping is offered daily.
At check-in, the front desk had laundry stacked on and behind the desk. The furnishings were cheap and minimal. There was no effort made to decorate the common area or the room. But, it was cheap.Genuine Hotels.com guest review
"Do Not Stay here!"
This was one of the worst hotel experiences I have had with a hotel. When we checked into our room, it was not clean. There were sunflower seeds everywhere on the floor and the room was a complete mess! We asked to be moved to another room and the lady at the front desk was not helpful and rude. They eventually moved to us to a new room and the toilet […] was not cleaned and there were urine stains on the toilet! It was disgusting and don't recommend anyone to stay there! Read moreGenuine Hotels.com guest review
Very nice and friendly staff!Genuine Hotels.com guest review
"Not a recommended place to stay!"
This dingy, old building is in desperate need of carpet replacement. Very loud and low class customers kept me up all hours of the night. Poorly maintained rooms and hallways were enough to make me keep my shoes on the entire time I was in the building. The blankets and bedspread were so disturbingly dirty, I pushed them onto the floor and never touched […] them again the entire 4 days I stayed. Good thing I had a blanket in my car. Read moreGenuine Expedia guest review
The worst hotel I have ever been! Expedia advertisement did not sat Extended stay or otherwise I did not book. I stayed for 3 nights, I requested for bathroom cleaning and towels, I did not get either one. I have to go to the front desk with my drty towels every night to get a new one. The front desk lady said for me to bring down my dirty towels! The […] room looks old, the carpet smells terrible! The bedspread looks filthy and smells so bad! The hallway carpet smells so bad that it was so hard for me to breathe! The worst experience of my life! Never, never again! I wasted my money and ruined my Labor Day weekend! The elevator is horrible! Read moreGenuine Expedia guest review
The elevator and stairs needed sweeping. There was no cream at the coffee station and no decaf made. When I called the front desk it rolled over to some answering machine. Shower curtain was smelly.Genuine Hotels.com guest review
I stay at CW at least once a week and have done so for the past year. My room is always clean and neat. This time it wasn't. The tub was dirty and the drawers in the kitchenette were missing. Not too pleased but with the price of the room, can't beat it.Genuine Hotels.com guest review
Nice room.Genuine Hotels.com guest review
"nice hotel, but understaffed"
Poor service in the lobby cafe. Seemed to be one or two staff juggling the cafe and front desk at the same time. Very unprofessional as the front desk person was constantly away from the front desk. Additionally, the cafe service was terribly slow as the cafe person had to cook and take orders. Somehow they messed up our breakfast order, and the food […] was very expensive and not filling or appetizing at all. Read moreGenuine Hotels.com guest review
Good place to stay. Comfortable and clean. We spent a night there and it was very convenient.Genuine Expedia guest review
"Basic and not very clean"
This is a no-frills "extended stay" hotel, which means you only get maid and linen service once per week, even if you're only staying two nights. In other words, don't leave in the morning and come back expecting your bed to be made for you. Carpet was in my room was disgustingly dirty, but most everything else was ok.Genuine Hotels.com guest review
This was a suitable place for my stay. It would be sufficient if I had to stay for an extended period. The room was equipped with a small kitchenette and all the utensils. Bed was alright, could have used a couple of more pillows. Overall, it was sufficient.Genuine Hotels.com guest review
Quality is barely a step above Motel 6, but good for families on a restricted budget who also want to cook most meals in their room. Maid service is almost non-existant. No morning food provided, so if not cooking in room you have to drive at least a mile to find a coffee shop. However, the price/value is not bad if you aren't expecting much.Genuine Hotels.com guest review
"OK for overnight with Pet!"
First room I was given had a foul order and locked bathroom. The second room was OK; however the room was dusty. Dust covered the hairdryer, clothes hangers, shelves, etc. Staff appeared to be overworked.Genuine Hotels.com guest review
Requested additional pillows. received them 1.5 hours later and had to go down and get them. The elevator broke, we where on the second floor. The shower had several hairs left behind from the ladt visitor. There was some type of tooth paste left on the bathroom floor. The bed was so hard that my arms would go to sleep, I was continously waking up to […] turn over so that my arms would stop aching. I went online to try and book another hotel but there wasn't any. The carpets are really dirty. The stair way steps squeak. I will never stay in this "hotel" again. I am still scratching my head why this place would even be considered a hotel?? Read moreGenuine Hotels.com guest review
The Hotel it's self was great but I had something very weird happen to me. The cleaning lady came into my room on me. No knock no nothing. I reported this to the manager and even though he said he was the manager I didnt believe him. I just though that was troubling. What if I were not in the room maybe something could have come up missing. I hate to […] tell this story but that my review. Read moreGenuine Expedia guest review
Nice hotel for the price. Stayed two nights. Room was clean, staff friendly. No problems with anything. No breakfast but the kitchen in the room would make it easy to make something there. I'd definately go back.Genuine Expedia guest review
This hotel is really filthy. The kind of dirty where you don't want to sit on the upholstery or put your barefeet on the carpet. (And I am no "clean queen!") The carpet in my room was stained and clearly hadn't been vacuumed when I arrived, Despite my requests no one came to vacuum it. I took off the bedspread right away, but there were stains on the […] aged blanket. Something organic had dried on the upholstered chair and you wouldn't even consider sitting on it. The microwave in the room had its window banged in. Even the elevator was filthy. In short, this was as close to a flea bag hotel as you can get. I'm very surprised that Expedia has listed it. Read moreGenuine Expedia guest review
"nothing to write home about"
Just that.....nothing to write home about.Genuine Hotels.com guest review
"Pleasant Place to Stay"
We only stay for one night so we cannot judge what the hotel is like for extended stay. The hotel is mostly business people, although as a tourist, it is near everything in Austin. The counter personnel was pleasant and the room was comfortable and quiet. The outside was kept clean and there's plenty of parking.Genuine Expedia guest review
"Out of the way"
Good quality for the money. Location is a bit inconvenient but I would stay there again.Genuine Hotels.com guest review
This was the only hotel with rooms left in Austin at the last minute, and now I know why. Other than the hard as a board bed, the dog barking in the room next to me most of the night, and the dog p**p on the floor in the main entry way (that the janitor just looked at and walked away to do something else) - what's there to complain about?Genuine Hotels.com guest review
"Better places to spend the night"
The night bell clerk was on a cell phone the entire time I was trying to check in. There is no breakfast. The hallways stunk of dog.Genuine Expedia guest review
GREAT!Genuine Hotels.com guest review
"The worst hotel stay ever!!!!!"
i stayed there and received a call from front desk at 2:00 a.m. that i should check my bathroom, because it was water from my door to all of the hall way. My room was like a river, full of water, all my clothes were wet, the water was from next door, i also couldnt sleep anymore because of the noise from people talking to each other trying to fix the […] problem. I didnt get any apologie from the hotel or any other courtesy. I would not recommend this hotel to anybody because of the bad service and customer service. This was a nightmare of a stay to me!!! Read moreGenuine Expedia guest review
"Nice place to stay"
Management was nice, courtesy and friendly. Housekeeping was good. I would recommend.Genuine Hotels.com guest review
"The worst hotel bed I've ever slept in."
Property was hard to locate and not clearly marked. Staff was polite but not very helpful. I felt the floor of the hallway in front of our room give a little when I walked on it and wondered how loud it was downstairs. The room was clean, the tv and a/c worked. I kept the a/c on so it would cover the sound from the next room. The bed was the hardest […] I've ever slept on and was very low to the ground. A coat would have made for a better pillow. When I requested additional from the front desk I was given one and told to come back in a half hour and she might have another. But, hey, It was cheap. Oh, the elevator was incredibly slow and sounded like it might break at any moment. Read moreGenuine Hotels.com guest review
was great and they gave me a call to ask if i wanted to extend my stay... i almost said yes was very niceGenuine Expedia guest review
The hallways smelled like Indian food and wet dogs. Our headboard was broken and there was red stuff all over the bedroom floor. I just needed a cheap room to sleep during a long trip.Genuine Expedia guest review
Smokers and pets prevail. Smoke stains and smells everywhere. People nice enough, not that I needed much from them. Water was hot. Relatively clean. A/C worked.Genuine Expedia guest review
"Good thing this hotel had such a cheap rate"
Knew going in that this was a minimum frills Hotel, but ended up being a no frills Hotel. I never got any room services at all during the whole 9 days I was there. Internet access never worked (for the whole 9 days). Rooms were not well maintained (carpet was stained and dressers / desk was dinged up). They used some kind of cleaning solution in the […] room's AC... had to open windows and air room out 3 to 4 times per day. Laundry facilities worked, but were also not very well maintained. Staff was generally either rude or indifferent. Wasn't expecting much, but I had stayed there before (several years earlier) and it wasn't anywhere near this bad. If you're single and just need a cheap room for a couple of nights, this place may work. I would NOT reccommend this hotel for families, or, for anyone expecting "normal" hotel ammentities.. Read moreGenuine Hotels.com guest review
"crestview suites hotel"
for the price, it is EXCELLENT! if you are staying/working/need to be in north austin, this is perfect. access was a little difficult, but not impossible. attempting to get back onto the frontage road seemed to be difficult, due to the curve in the road not permitting you to see oncoming traffic; and austin traffic is horrible! the drivers all think […] they are NASCAR drivers and are not friendly. but, the hotel was good. they do not clean your room, unless you ask them to clean it. they will not provide you with clean linens unless you go to the front desk, where they are willing to share. STAY HERE! remember...it is only a place to sleep and change clothes, not entertain. Read moreGenuine Hotels.com guest review
"Filthy & Unsanitary hotel"
I was in Austin for the Texas Relays and booked this hotel via hotel.com. This hotel was so filthy I stayed one night and slept in a chair fully clothed. The cigarette odor is so strong I was instantly congested upon entry in the hallways. There was blood on the counter, carpet not cleaned in months, cigarette burns on the bed covers and some suspicious […] stains on the bed linen. This is an extended stay hotel with some unsavory looking characters hanging around. This place does not seem safe at all . Pets are welcome at this hotel and there were dogs running around in the corridors and barking all night long I could not fall asleep. According to the front desk the rooms are only serviced once per week and towels are provided if you brought the soiled ones to the front desk. After contacting hotel.com I was able to find a Holiday Inn in Round Rock , however I had to forfeit one nights rate as a penalty. I strongly urge Hotel.com to remove this hotel from their offering as it is really aweful and unsanitary. After reading other customers reviews it is clear this hotel should be rated negatively. I travel on business within and outside the USA quite frequently and I am honest that this is the most disgusting hotel I have ever set foot in. Read moreGenuine Hotels.com guest review
"Not coming here again"
The hallways in the hotel smelled very bad. Every time I would walk in the hallways I smelled burned bacon or heavy ground beef, or other smells. The room was dusty. The unit next to my room was very loud. I could not sleep comfortably with their loud noise.Genuine Expedia guest review
"the Crestwood Suites at 183 in Austin"
the Suite was very big and clean, and we liked that a lot. The suites lists small dogs ok but it seemed like a lot of people there had dogs, who barked frequently and made it difficult to have a quiet evening. The dogs were not "small" and one of the people had a big German Shepherd. all the animals made the building have a smell. We took a shower and […] the shower head fell off, we were able to screw it back on to finish our showers but it did not allow the water to flow properly and we had to keep adjusting it or trying to hold it into place while we showered. The suite was very large and very clean and the stay was only marred by the broken shower and the dogs all over the place. Read moreGenuine Hotels.com guest review
"Gilligan's Island--Crestwood Suites STYLE"
Should not have paid that much for such a small room. Smoking rooms should come equipped with ashtrays. More pillows would be nice? The employees are very nice though. THe location is HORRIBLE! far from everything! Last resort hotel. No bugs though! thank goodness! Paper thin walls....heheGenuine Hotels.com guest review
Considering the overall condition of the premise, the barking of dogs during the evening and early morning and general impression of the hotel, I would not recommend your hotel to others. I consider your hotel over priced given the other hotels in the area. I am a frequent visitor to the ExtendedStay hotels but your hotel does not measure up to this […] standard. I have stayed with you in the past but was disappointed with this stay. Read moreGenuine Hotels.com guest review
"Not well maintained hotel"
This hotel is not serviced daily.. carpets were filthy., no daily towels, elevator didn't work properly so we had to take the stairwell. Extremely filthy. Probably never even seen a vacuum In it's life. It was an extremely long commute to downtown which was disappointing. We certainly will never recommend it to anyone.Genuine Hotels.com guest review
"Safety Questions, Not So Clean"
The lock on my door did not work correctly. A small push on the door opened it, no key required. It took the hotel 2 days to fix this. Hotel front desk is not open overnight, yet the front door is unlocked at all times. Anyone can walk in overnight. Room was mostly clean but 2 of the 3 chairs had mysterious stains on them. Other hotel customers were […] very noisy around 3 AM. Too bad the front desk is not open to deal with this. Hallway and lobby floors were always dirty and in need of vacuuming. Stairwell looked like it had not been vacuumed in weeks/months. Read moreGenuine Hotels.com guest review
"Out of the way and dirty"
Don't stay here unless it's a last resort. The hotel was not clean and the room was pretty gross. The staff was nice, but the owner needs to put a little money back into the hotel and clean it up a bit. It's not good.Genuine Hotels.com guest review
"Not up to expectations."
Hotel was very noisy. It seems a little outdated. Other hotels offer a better value for the dollars spent.Genuine Expedia guest review
"I pity those who work here"
I chose the Crestwood Suites under the impression that, as an extended stay location, it would be very comfortable. I was SOOOOO wrong. The bed gave me a back ache, the room looked like a cheap motel, the toilet clogged up on me, and the only redeeming quality was the personnel at the front desk. They were polite and somewhat helpful.Genuine Hotels.com guest review
Paul, an employee at the front desk, went above and beyond to help me locate a place and printed directions for me.Genuine Expedia guest review
"Typical extended stay experience"
No maid service, had to beg for amenities (if you can call clean towels an amenity), and strange smells and stains in room and throughout the hotel. We stayed here for SXSW because it was cheap and there were no more rooms, but I wouldn't stay here on a bet again and wouldn't let my family anywhere near it.Genuine Hotels.com guest review
"Eager to have you leave?"
This is my second experience at this hotel. It's a decently clean and friendly extended stay hotel with the normal amenities for such a place. Both times, however, they listed me as having left a day before my final date, and this most recent time, they entered the room at 10am, which is before the checkout time of 11am (even if they did get the day […] right). Read moreGenuine Expedia guest review
"Austin extended stay"
Although the hotel was clean and the service friendly, the bed mattress and pillows were paper thin and very uncomfortable, the walls are thin, it was hard to get a good nights rest when you can hear everything in the hotel. The fixtures, furniture, and wallpaper were in desperate need of updating, it gave an overall ugly appearance. Also far from downtown […] Austin. Read moreGenuine Expedia guest review
"Only if you have no other choice"
The price was too high for this hotel. This hotel is best suited for people that work temporary in the area and want to save some money by cooking their own meals; since the room has a kitchen. For one night stay, i would not recommend this hotel. You can hear the steps and noises from the room above. Rooms are also very antiquated.Genuine Expedia guest review
Overall Good! Enjoyed home cooked breakfast and dinner!Genuine Expedia guest review
"Good, clean room"
Overall this was a nice place to stay. There were no 'extras' like breakfast, TV movies, free local phone, etc. But the room was clean, bed was comfortable and kitchenette was handy! Our needs were simple on this trip, and this hotel was a good room for the price.Genuine Expedia guest review
"would not stay again"
too many live-ins for me. people running down halls. someone slamming stuff in next room at 4am. signs on doors say "do not disturb" during day. then all kinds of noise at night. huge dogs staying in rooms.Genuine Hotels.com guest review
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