Holiday Inn Express Hotel & Suites Columbus-Groveport - Groveport

Was given a dirty room, but was quickly given a cleaned room.

Genuine Hotels.com guest review

We really enjoyed our weekend there. Hotel staff was very friendly, pool area was kept clean, they had a very good breakfast bar. The only downfall was that housekeeping cleaned our room while we were out for the day.. I did not like that..

Genuine Hotels.com guest review

The hotel is fine and a good value. What makes it a really fine experience is the quality of Customer Care and responsiveness of the hotel staff, primarily at the Front Desk - kind, eager to please, courteous and helpful.

Genuine Hotels.com guest review

My tay was shortened by an illness.Hotels .com gave me aday off my bill. Very helpful.

Genuine Hotels.com guest review

This hotel was ok for the night!!!!! Would not recommend it.....it's kind of old.

Genuine Hotels.com guest review

I think that the chain makes a difference. The hotel does show signs of usage. The experience was great. The cleanliness of the facility was outstanding. My room was wonderful.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

ok for a night not the best neighbor hood

Genuine Hotels.com guest review

Served its purpose. Priced right. Clean. Quiet. Nice staff.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

We stayed at the same hotel in 2011 and the pool was under maintenance. This year (2012) the spa was being maintenanced. They should have this information available on their website to let guests know prior to booking a room. Room was nice.

Genuine Hotels.com guest review

Older facility. Staff was very nice, and amenities lobby, pool, breakfast were standard for Holiday Inn Express. Room was very dark - not enough lights, and the bulbs were dim. In addition, several parking lot lights were not working, making it very unsecure at night. I reserved room with couch, and there were no lights near the couch for reading. The […] desk chair would not tilt back, and I wound up reinstalling the base that was improperly installed so it would tilt. I wear white socks to bed, and both nights, I took them off because in the couple of hours prior to bedtime, they were black on the bottoms. The carpet was in desparate need of cleaning. The only good thing about this place was the Bob Evans next door. I would not stay, or recommend this place at all. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Clean, convenient, just 100 m away from Bob Evans restarant

Genuine Expedia guest review

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Genuine Hotels.com guest review

I prepaid for two nights through a third party vendor. I came in on Friday afternoon. Early Saturday I got up and went fishing after preparing my room for my return (my belongings were where I wanted them to make my stay more comfortable, along with icing down a couple of beers to relax with when I return). Upon my return, I found my key did not work […] in the door and went down to the front desk. The attendant rekeyed my card so I was able to get into the room. Imagine my surprise when I opened the door and another man was in room, and his wife in the shower. This man was as shocked as I that I was able to come into his room he had paid for and I knew I had spent last night in and left my belongings in. I went back down to the front desk and although the man behind the desk apologized, I was standing there without a room I had already paid for, my clean and dirty clothes all mixed up with my other things in my bag, sweated and tired from my outing. I was given another room with a dripping air conditioner, so much so that the carpet was wet. I attempted to file a complaint with the Manager and was told, she was not available and would call me within 48 hours, yet I have not received a call nor an e-mail. I feel I should be reimbursed or compensated in some way for my experience. Read more

Genuine Hotels.com guest review

there was a fire alarm in the middle of the night. It was inconvenient but the staff were great. /the next morning everyone was very apologetic but there was nothing to apologize for. /they handled the mess perfectly.

Genuine Hotels.com guest review

The hotel itself was clean. But there was a very larger group of baseball teams staying the same night as us. They totally took over the whole hotel. We couldn't eat in the kitchen/lobby area (besides all the kids...the team parents took up the lobby w/coolers of beer, pizza, snacks, cake, etc etc.)..we couldn't relax in the spa b/c of the noise level […] & splashing of kids in the pool...we couldn't even sleep...people had us up till after 11 and up at 5:30 AM! The hotel staff was no where to be seen. They put a sign out on the desk that they were away for the moment----how convenient! We understand the baseball teams paid to stay there as well. But the hotel staff should have given them a time of pool/spa usage to accommodate other guests as well, and also a time to be in their rooms for the night. Would NOT recommend this hotel! Read more

Genuine Expedia guest review

Nice hotel. Front desk staff was very friendly and efficient.

Genuine Hotels.com guest review

Very clean hotel. Pool was warm and clean. Room was spacious and clean. The breakfast was very good and a great variety. Very kid friendly. Hotel was very easy to locate.

Genuine Hotels.com guest review

Hot tub wasn't working, and pool closes at 11pm even though the workout room is open 24 hours in the same room.

Genuine Expedia guest review

The hotel was nice, clean and convenient. There was a tornado warning while we were there, and the front desk clerk was on the phone checking with his manager when I came down see what our options were and he had the answer when I checked with him. The breakfast buffet had lots of options ; cereal, warm cinnamon rolls, eggs, biscuits and gravy, muffins, […] bagels, toast and a machine that spit out fresh pancakes when you pushed the button. Overall a nice stay. Read more

Genuine Expedia guest review

we checked in and went to the room and there was no heat...i mean it was freezing, after a trip back down stairs i was then told how to turn it on there is a separate switch on the wall but it still took a good hour for us to be able to take off our coats...there is also a breeze from under the window we put one of the blakets under there and i helped […] some....the breakfast was the best i have ever had at any hotel...there was a very nice lady who fixes everything...i mean everything....also if you are thinking of getting in the hot tub it is not hot....only the jets on one side are working and as you are sitting there you can fell the cold water coming out of the ones that do work Read more

Genuine Hotels.com guest review

I was not expecting daily maid service. But returning to the room after a difficult day, I was in town for a funeral memorial service, to find the bed turned back and waste baskets emptied, etc was a welcome treat. Thanks to all the staff for making this stay more comfortable than I had expected.

Genuine Expedia guest review

Very large comfortable room. Breakfast was good with a variety of hot and cold food.

Genuine Expedia guest review

This Holiday Inn Express exceeded our expectations. It was clean and well maintained. But what made the stay exceptional was the staff. Everyone was very friendly and helpful. We got to know the entire staff in just the 4 nights that we stayed. The full breakfast was also a nice treat. They offered a large selection of hot and cold breakfast items along […] with pancakes and cinnamin rolls. The price of the rooms were very reasonable for the amount of service offered. The folks at this hotel definitely believe in 'service first'. We plan to stay there again in early June when we come back to the Columbus, Ohio area to visit our new granddaughter. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Our room was clean and comfortable. The free breakfast had eggs, gravy, biscuits, pancakes, cereal, etc...a pretty nice selection.

Genuine Expedia guest review

I only stay at Holiday Inn Express Hotels because I know the quality I should get. However, this hotel did not have a microwave or frig in our room and the pool was empty due to cleaning. They should have let their guests know somehow that the pool was being cleaned that week. I picked this hotel so my children could swim and they were disappointed. […] When we asked about the microwave & frig, they said that only some of their rooms have them unlike other Holiday Inn Express Hotels which have them in every room. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Understaffed with large group of teens running wild all night. Had to address issue personally with team leaders. Unresposive management. Never stay at Holiday inn again

Genuine Hotels.com guest review

The staff at Holiday Inn Groveport, Ohio were very helpful to us. Would be happy to rcommend to others (Especiallly the afternoon desk clerk)..

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Every time I have stayed at this hotel, management always checks to make sure the room satisfactory. The staff is always pleasant and respectful.

Genuine Expedia guest review

A nice stay, clean room and comfortable beds. Everything was enjoyable, except for the breakfast. It served its purpose but it was definitely lacking. No fruit and mostly an unhealthy selection all around.

Genuine Hotels.com guest review