Rooms were beautiful for the price! They looked just like the pictures!! Everyone was helpful and kind! The only negative thing was that room service closes at 11pm.Genuine Hotels.com guest review
"below expected, probably good value for money..."
a bit coldish. cafeteria closed to soon. a little cold wind gets inside the room.Genuine Hotels.com guest review
It is kind of far from the center of the city, you have to take 20 mins bus(bus 150, right in front of the hotel). There's a big supermarket one station before the hotel, you can buy fruit and snacks. Also there's metro station with 10 minutes walking distance. Pretty close to airport, 20 mins cab.Genuine Expedia guest review
"Good hotel in a lovely area of Madrid"
Comfortable room. Decent free internet connection, both wireless and wired. Bus stop right in front of the hotel, and metro stations some 7 minutes walk. Chamartín train station a 15 minutes walk.Genuine Hotels.com guest review
"Very good - bit far from subway/metro"
The service was excellent. The room was great. You can pay 20 euros more and have either breakfast, lunch or dinner and a late check-out which is very convenient. The hotel is not far away from the airport, 15 to 20 minutes away, paying around 21 euros for the ride. It is a bit far from subway/metro when you are carrying heavy luggage but there are […] two buses that stop right in front of the hotel! Read moreGenuine Hotels.com guest review
Great place to stay. We were expecting extra charge for parking, but it was free. Very close to public transportation. Very friendly staff. No clothes iron available.Genuine Expedia guest review
Great hotel/service/ Very friendly and helpful people outrageously expensive breakfast about 20 eu enough for lunch for 2 metro 10 min walk/15 min downtwn/in the middle of embassy villageGenuine Expedia guest review
"We like to walk and take trains. This was perfect."
Comfortable hotel, good breakfast spread, nice and quiet neighborhood. NOT near the center of town, if that matters to you. More like a convention hotel. If you don't mind a short walk to the Pio XII Metro station, this is the place to stay. The Colombia Metro (different line from Pio XII) is just another block or so more, and it's a direct line to […] the Airport. (€2.50 one way). ROOM PROS: Windows open, which is important since one of the ROOM CONS is that the heat can't really be controlled. Another ROOM PRO is the double-shower-head situation in the shower. Very comfortable. Unfortunately, our room had a CON in that the shower leaked all over the floor every time due to the instability of the glass partition "attached" to the tub and the floor drain was on the other side of the bathroom. Another ROOM PRO that we enjoyed was the in-room safe and the easy-to-use free Wi-Fi. One CON for me was the rock-hard mattress, but this was a PRO for my spouse...so they'll cancel each other out. We traveled by train, so the parking situation is unknown. The breakfast spread was great. Food was tasty, variety was good. If you want to get your own food, there's a supermarket down the street, with restaurants a few blocks more. The in-room fridge is big enough to keep supplies, and free bottles of water are provided daily. We would definitely stay here again next time in Madrid. Close proximity to the Chamartin train station (with access to Cercanías and RENFE trains) made daytripping very easy to El Escorial, Avila, Segovia, and more. Get a 10-ride Metro ticket and save some money coming and going from this hotel. Staff was VERY friendly every time we came and went. :) Read moreGenuine Hotels.com guest review
Nice stay at this hotel. Although the service could be better. I asked for a meeting room and they couldn't provide me one because I should have asked for one day in advance (and there were plenty rooms unused!!)Genuine Hotels.com guest review
"A 10 in Madrid"
This hotel was a 10 in all regards! The room was great--new, marble bathroom, sitting area and comfortable beds. The staff, however, made this hotel all that it is. The desk staff were helpful in all requests, and were eager to satisfy. The restaurant was pleasant, and Jose Maria did all that he could to make guests happy. He became a good friend and […] answered many questions about Madrid, and he spoke excellent English. The hotel was conveniently located to the metro, bus, taxi service, and a 7 minute walk to Chamartin train station. Read moreGenuine Hotels.com guest review
"Friendly and worth to stay"
We enjoyed very much of staying at the Confortel Pro XII Hotel, we felt we were very much welcomed by the staff, the beautiful smile and clear English speaking ability made every thing went well. Sandra, the staff at the reception counter, was very helpful and willing to take time to explain to our requests. One thing we agree with other residents was […] the air conditioner wasn't cool enough especially at the last night of our stay. As a whole, we would love to use this hotel again in our future visit to Madrid. Read moreGenuine Expedia guest review
"Good for 1 nt. if taking train/plain the next day"
Away from rest, entertainment, downtown, etc... Bus #150 is close and takes you directly to Puerta del Sol. The only thing is that it does not ride as frequent as downtown buses. The Metro st. is 10 min. away. Convinient to Chamartin Train St. and Airport. Especially if you have early trip on a week day. I had to change rooms twice, because of deficiencies […] on the rooms. Read moreGenuine Hotels.com guest review
"Great hotel deal"
Excellent value. Just a little off the touristic path (subway and bus station very close though). Will use again!Genuine Hotels.com guest review
The facility was not bad...But it was very cold even with the heater and cafeteria closes quite early. Not far from Sol Plaza.Genuine Hotels.com guest review
"Hotel within walking distance of the metro"
The hotel was easy to access from the airport. but there are no shops cafes or restaurants close buy. If you are looking for a reasonable priced hotel and a comfortable bed then you will be happy to stay here. There are no tea/coffee making facilities in the room which means you have to use the hotel cafe. Madrid is easy to access because there are […] 2 metro stations close by. Read moreGenuine Expedia guest review
"Nice hotel in to quiet an area"
Stayed here for 3 nights in kart of June. Hotel is very clean and well maintained. Rooms are a good size and comfy. My only negatives for anyone staying here would be that there is nothing in the area. The 2 resteruants we found where closed all weekend and for some reason the hotel resteruant is also closed from Friday afternoon till Monday morning! All […] in all a nice hotel and near a metro station which takes about 30 mins to get to Sol and central areas where I would probably stay if I went back. Read moreGenuine Expedia guest review
"Great Hotel for Couples"
The hotel is superb for a city break and for couples, the room was decent size and the furniture where polished. You could be in the room and never see daylight, me and my wife kept on waking up late. However, the toilet had stains on the wall, and the food is not so great. Most importantly, the staffs need to brush up their English. The hotel is too […] good for the level of communication provided, especially has international guest like us stay over (English is an international language). My first language is Yoruba not English, so I know what I am saying. Even with these few negative, me and my wife agreed we will stay in the hotel again whenever we visit Madrid. Read moreGenuine Expedia guest review
"Poor attention to detail."
The bed was uncomfortable and the breakfast was a very poor standardGenuine Expedia guest review
Response by Confortel Pio XII Dear client, Thank you for your comments and for staying with us in Confortel Pío XII. We are sorry if the level of our room facilities was not what you expected, our rooms have a modern style and all facilities of a 4 stars hotel, We regret that you don’t like it. About the breakfast we are surprised because our clients usually are satisfied with our breakfast buffett, that contains fruit, yogurts, hot and cold dishes and every products includes in this category. Anyway will work harder to improve, your feedback is very important for us, we are always looking for ways to learn of any missed opportunities Our best regards.
very niceGenuine Hotels.com guest review
"Very good hotel!"
Nice area, very good hotel and staff member!Genuine Hotels.com guest review
"holiday in madrid"
friendly staff with accurate information. close to public transport with good, inexpensive parking facilitiesGenuine Expedia guest review
"Close to MAD airport"
Very helpful at the desk, arranging taxi and print out from computer.Genuine Expedia guest review
"a 4* hotel with a 5* quality"
I've stayed for 3 nights at this hotel and it was a great experience though. I couldn't fault anything to be honest. The front receptions are helpful, polite and cheerful and I wish I could understand their Spanish better, they communicate in a very limited English from what I've gathered I was hoping for them to brush their English more as they are […] dealing with the international tourists. Read moreGenuine Expedia guest review
"Not quite a 4 star hotel"
Pro's: 5 minute walk from the excellent Madrid Metro. 10 mins by taxl from airport. Good food. Good beer. Friendly/helpful. CONS: Beds were stiff. Single beds instead of doubles, placed together to be a double bed, but were made up as single beds. Could here everything from others rooms because of wooden floors, and lack of sound proofing on the furniture. […] Restaurant opened at 8:30pm, and had the same menu as the small bar area. Beer selection, only 1 beer to choose from. WiFi was slow in the evening. Read moreGenuine Hotels.com guest review
"Convenient for airport and convention centre"
Nice, moderately priced hotel. Clean and in fairly good condition. Restaurant offers only a basic, limited selection (sandwhiches mostly) but the food is quite edible and ambience simple but pleasant. Bed is hard and pillows are flat, maybe not a problem for some guests but not too comfortable for me. Room was clean and everything worked. Staff not […] overly friendly but efficient. Location is not for tourists wanting to see Madrid, but convenient for business travellers wanting to be near the airport and convention centre, about 20 minutes by taxi from each. Beware of refund policies at certain times; I had to leave a day early but had to pay the last night anyway, which was in their policy but still annoying. Read moreGenuine Hotels.com guest review
"Very nice modern hotel - worthy of the stars"
Very friendly and nice staff - This hotel is situated in nice area and one close to other public transport routes. I don't speak any Spanish and the staff put themselves out to help me every single day. I will definitely return to Madrid again and definitly book this hotel which I just loved. I also think the prices for meals etc were very reasonable […] compared to other 4 star hotels here in UK. and Madrid. Read moreGenuine Expedia guest review
"Easy access to airport and metro"
Nice 4 star hotel. two metro stations near by PIO XII and Duque de Pastrana. 30 mins to the airport and city centre. Friendly and helpful staffGenuine Hotels.com guest review
"Polite and clean"
Stay was good, even spent an extra night - unfortunately not at the same rate as the first. This was my first time using Hotel.com so did not think to let you know I needed the extra night. Sad cause the E26 made such a difference to my mood as I was told by the member of staff that it would be the same price. However the next day a male member of staff […] was just so stern insisted I paid the full rate. Not a smile or appology just you have to pay. I liked all the female staff who were very polite. Read moreGenuine Hotels.com guest review
"Spacious hotel and modern with all mod cons"
Two day trip to Madrid. Very nice neighbourhood. Room and hotel lobby spacious. Cafeteria prices are a bit expensive but hey this is Madrid. Over all impressed and will stay in future, only 25 mins to city by metroGenuine Expedia guest review
"Good localization for the area, overheated"
The hotel was OK, few glitches made me think that service provided is more on two star family resort side than the business travelers orientated venue: Restaurant - being opened only late night. The waiter brought me a menu but when I was ready for order I was told in quite rude/broken language that I cannot order anything from the menu and other menu […] (from cafeteria next door) was brought. I would not wait long for restaurant to open if I knew the menu of restaurant and cafeteria serve same dishes ... The room - Within three days my refuse was not taken away and AC was broken. When reported that the room is terrible overheated and whenever I try to use AC it blows hot air to my room I was told it is the way of things ... Read moreGenuine Expedia guest review
"Good value and modern decor"
The room and bathroom were modern and a convenient bar fridge was provided. The location is a bit far from the tourist areas, but the metro is only a 7 min walk and another 15 mins to Sol station. I would not recommend taking the bus as it took us 40 mins to get to the hotel during rush hour. A grocery store (Alcampo) is conveniently located next to […] the Pio XII metro station. The receptionist was very friendly and spoke English. The lobby internet had two computers but only one was working. Wi-fi was free! Read moreGenuine Expedia guest review
"Good value for money"
Hotel was clean and staff were pleasant. 5 mins walk from Metro station. Asked for a double but got two singles pushed together. Otherwise very pleasant stay, and certainly good value for money.Genuine Expedia guest review
"Confortel Pio XII in Madrid"
Confortel Pio XII in Madrid is a high quality, clean modern hotel near the Chamartin station. very convenient for our clients offices in Madrid. Recommeded.Genuine Hotels.com guest review
"Confortel Pio XII"
Bus stop near hotel took us directly to Puerta del Sol in the city center (35 minutes).Genuine Hotels.com guest review
Servicio excelente, zona tranquila, quizás la única pega es la entrada al hotel desde la Avenida, que cuesta entrar el primer día. En cuanto a relación precio-calidad, inmejorable.Genuine Hotels.com guest review
Boa .O chão do quarto está a precisar de reparação, na zona de passagem está muito riscado e gasto.Genuine Hotels.com guest review
"Buena opción para estar tranquilo"
El hotel es bueno, aunque un poco a desmano. La parada de metro más cercana está a unos 500 metros. Las habitaciones son espaciosas y funcionales, aunque en mi caso me dieron una de esas que se puede conectar con la de al lado y se oye todo (todo, todo). En definitiva:buena opción calidad precio en un sitio que aparcarás a la primera.Genuine Hotels.com guest review
"Meget Pænt og rent Hotel"
Meget Pænt og rent Hotel, ligger i et lidt kedeligt områdeGenuine Hotels.com guest review
"muy alejado del centro, mal comunciado."
el probema es la lejania del centro, mal comunicado, a 500 metros de la parada del metro, el autobus tarde una hora al centro con multiples paradas. la instalacion es buena, aunque la limpieza de la habitacion regular. Anuncian agua gratis y solo dan una botella de medio litro el primer dia. no recomiendo el hotel a nadie.Genuine Hotels.com guest review
"P. ej.:se encuentra a 10min del metro andando"
bonito hotel que hace honor a 4 estrellasGenuine Expedia guest review
La cama una pasada y no se escucha un ruido por ningún lado. Es una zona muy tranquila. Vamos, que se descansa muy bien. Te dan wifi y agua gratis.Genuine Expedia guest review
El hotel y la habitación los califico de formidables, sólo hubo un pequeño detalle que resultó incómodo y era un ruido que hacían las cañerías del baño cada cierto tiempo y que me despertaban. Se lo comunico para que lo solucionen, y su hotel resulte perfecto.Genuine Hotels.com guest review
Abbiamo soggiornato in questo hotel l'ultima notte prima di partire, dopo aver passato i 5 giorni precedenti in altra struttura in pieno centro. Se vi serve come appoggio per visitare Madrid, consiglierei comunque un hotel in zona centrale, anche se questa è una ottima struttura ( la metro è a 5min a piedi) nonostante sia decentrata. Albergo assolutamente […] in linea con lo standard a cui è assegnato, grande e molto confortevole. Le camere sono comode e accoglienti con una loggia ricavata dal terrazzo che è di fatto chiuso e finestrato, ma che rende l'ambiente molto friendly.. Read moreGenuine Expedia guest review
"El hotel es confortable, habitaciones amplias"
Hemos estado en varias ocasiones, el hotel es moderno y la ubicación está bastante bien. Es una pena que por contratar por éste medio (expedia) todo se reduce a la mínima expresión: atenciones las justas (un frasquito de gel y otro de champú para dos) un rollo de papel higienico. En la última ocasión nos tuvieron que cambiar de habitación, las toallas […] sucias colgadas de la puerta. Nos dió la sensación de ocupar "camas calientes". Qué pena que en tiempo de crisis se reduzca la calidad para compensar el precio. Read moreGenuine Expedia guest review
"Buen hotel personal latinoamericano muy amables"
Muy buena , descanse muy bienGenuine Expedia guest review
"UN HOTEL AGRADABLE Y GENIAL POR TODO"
EL HOTEL ME HA PARECIDO GENIAL Y PIENSO VOLVER CUANDO PUEDA YA QUE HA ENCANTADO TODO TANTO LA UBICACION COMO EL HOTEL EN GENERAL TANTO LA HABITACION COMO EL TRATO DEL PERSONAL EN EL HOTEL COMO QUE TENGA WIFI EN TODO EN EL HOTEL Y QUE ADEMAS DE ESO TENGAS DOS ORDENADORES PARA USO DE LOS USUARIOS.Genuine Expedia guest review
"Nah beim Bahnhof Chamartin"
Ich habe das Hotel ausgewählt, weil es in der Nähe des Bahnhof Chamartin liegt. Der Aufenthalt war insgesamt in Ordnung. Positiv überwiegt hat der überaus freundliche und hilfsbereite Service an der Rezeption. Negativ war ein unsauberes Klo beim Zimmerbezug.Genuine Hotels.com guest review
La amabilidad de quienes trabajan es algo a destacar.Genuine Hotels.com guest review
Buen lugar para descansar, aunque podría mejorar sus desayunos.Genuine Hotels.com guest review
PERSONAL MUY ATENTO Y LISTO A SOLUCIONAR CUALQUIER INCONVENIENTE. HOTEL MUY CONFORTABLE (HE RESERVADO NUEVAMENTE) Y MUY BUENA RELACION CALIDAD/PRECIO.Genuine Hotels.com guest review
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