Best Western Atlantic Beach Resort - Miami Beach

Calls from the room to guest services went mostly unanswered. There is a small outdoor pool with no hot tub. There was a very limited excercise room, drinks at the pool side bar are as expensive as a Carnival cruise as if there is no competition. Of the two phones in the room only one worked. The in room climate control system made rattling noises. […] The guest rooms of this hotel need renovation the main lobby is deceptively beautiful. Parking is $27.86 per day with alternate parking being on street parking meters charging $1.00 per hour that you may purchase in 3 hour increments between the hours of 8 am til 6 pm that will run you $10 per day. Beach unbrella rental with towel and 2 included soft drinks is $20 per day. Housekeeping was contacted twice, once for cleaning a room without replacing the towels we had five registered guests with only 4 towels being provided. Food was ordered once from the restauraunt, they tacked on a $3.00 fee for pickup and failed to notify when food was ready. The pool entrance lobby elevator was out of service meaning you have to trance through the main part of the lobby after exiting the pool or beach en route to your room. To add insult to injury at check out staff attempted to collect a $2.00 per day fee for all the "amenities" they offer. I asked "what amenities?" I dont believe this Best Western qualifies for "resort" status. Traveler beware. Read more

Genuine Hotels.com guest review

The view of the ocean was amazing, but the building, room, and pool left more to be desired for the price.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The parking is terrible, there was no room in the parking garage during our entire stay. None of the machines in the fitness room were working properly. The pool closes at dusk so if you returned after dinner you were unable to use the pool. The rooms need major renovations. To say the front desk staff was unfriendly would be kind. No one makes any […] attempt to provide quality customer service. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

floors was nasty lights in room not working properly beds were not comfy smelled bad in hall way no towels at pool

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

would not recomend at all. No parking, was told they only have 27 spots and to park down the road at $30 a night. We went to our room the carpets in the hall were all pulling up. Tried calling front desk several times only got busy signal. One of us went to the front desk at 9:30 pm and was told we could not get extra pillow or blankets because house […] keeping was closed. No wake up call available. would definately not recomend this hotel to anyone. The disappointing thing is I have stayed in other best westerns and had great experiences. Someone in corporate needs to make a visit. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

I came with 3 others. My swimming trunks fell off the 7th floor and they got them back to me within 30 mins. There's no substitute for people who go out of their way to service others. Would def recommend! --bday boy

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

It was clean, on the beach and had a suite with a fold out couch and 2 separate TVs. It was not a perfect place but we were there for Miami not the hotel. The breakfast was a disappointment as it was $16 for a buffet style.

Genuine Hotels.com guest review

It didnt have a fresh smell but everything else was ok.

Genuine Hotels.com guest review

Rooms were clean had 1:00pm late check out which was good. Only real negative Parking!!!!!

Genuine Hotels.com guest review

Was very disappointed in the quality of the hotel. Based on the price of $200 per night I would have expected complimentary water, updated decor, and an overall more luxurious appeal. Was definitely overpriced. There were stains on the towels and bed linens and had it not been midnight when I checked in, I would've went elsewhere.

Genuine Hotels.com guest review

Small pool

Genuine Hotels.com guest review

I booked a double toom with beach view for 4 people, I was expecting to have a great time to end the vacation, however we drove 4 hours and checked in at 11pm, we got a room smells odd, and toilet didn't work. Then they gave us another room, the toilet didn't work too. We were so tired to carry our bags around... the representative sent a door man to […] ensure the room is good. I paid extra money for the beach view but they gave us those 3 rooms were not on the beach side, we didn't see the beach, the rooms are old, different than the photos they provided, beds are small, not even bigger than a full size. Only thing I felt good about is the door man is nice, the other representatives are not professional in customer services. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

THIS HOTEL WAS HORRIFIC!! We stayed there with a total of 8 people and they all had a terrible experience. Some examples were: the toilets kept backing up. Our shower would not drain. They didn't give us towels. They were out of toilet paper. The beds didn't have comforters. The elevator did not work. The phone did not work so we were unable to call […] the front desk. We understood this was a cheaper hotel and didn't expect a five star service BUT we did expect basic service which was not obtained. Read more

Genuine Hotels.com guest review

Room carpet was wet and nasty not only that they make us park to nlocks down because there parking lot was full. I hate this hotel dont recomend to anybody.

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Good Hotel, nice gym, small pool

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Room service cleaned my room but would never leave me towels. I called 4 times and 1 hour later until I recieved my towels.

Genuine Hotels.com guest review

The hotel was older then we thought. It might have been updated but we really couldn't tell. The people at the front desk we not overly friendly or helpful so we ended up not asking them much.

Genuine Hotels.com guest review

Overall a good experience, however the hotel seriously needs to consider changing carpets on the hallways and lobbies, they are dirty and stinky. The hotel has good breakfast, however have to pay extra for that.

Genuine Hotels.com guest review

Stay was good. Only downside was we couldn't get checked-in until after 3:30pm. I was coming off a cruise and stayed one night before flight out. There were many doing same. I travel alot and rare not to be able to get in by 2:00. Maybe its the area. Nice place. Just plan on carrying a tote with beach gear. Change in restroom and go out to beach. If […] you wait for room you will lose your entire day on the beach. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Terrible. No heat, blanket took an hour to come. Rowdy staff outside room at 8:30a (they were obviously great friends). Got there early (return from a cruise) absolutely no accommodation for our situation. (Waited in lobby 3.5 hours to beg our way into a downgrade). Rooms straight out of 1992, 5 channels on TV, so-so neighborhood. Don't know how this […] hotel stays in business. It shouldn't and you shouldn't stay there. Read more

Genuine Hotels.com guest review

Hotel is strategically-located walking distance to South Beach attractions without paying South Beach hotel prices. Hotel restaurant was very good and lobby area pleasant and functional with computer stations/printers. In room WiFi worked fine. . Really enjoyed using walkway.between hotel and beach that ran the distance from the hotel to South Beach. […] Beach area behind the hotel was wonderful. Read more

Genuine Hotels.com guest review

In an effort to find an affordable hotel on Miami Beach, I decided to go with Best Western. The biggest issue was parking. When I arrived at the hotel around 1am, the hotels lot was full. We had to park in a public garage down the street which was very expensive. We generally paid between $25-$30 a day to park. I would recommend this hotel as an inexpensive […] choice if you want to be on the beach. Read more

Genuine Expedia guest review

Was very dissappointed, checked out a day early after only staying one night. Parking garage was full, room dirty, tv did not work, shower peeling and dirty and roll-away bed, which we had to pay $15 per night for was horrible and the safe for the room was on the floor in corner of closet which was not accessable to anyone but a midget. Pass on this […] one. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

The hotel is well situated The staff is not very good at the end after paying they forgot to give me my credit card I realized when I was in the airport so I spent 15 minutes looking for my credit card then I phoned to the hotel they found it but they did not apologize

Genuine Expedia guest review

Well located but cheap hotel. Phone didn't work, neither coffee maker

Genuine Hotels.com guest review

The location is pretty convenient and the staff was most helpful. The carpets in the hallways need some serious cleaning, but the room was clean and comfortable. Do keep in mind that walls are very thin and you can hear people talking, loud tv and kids running in the hallways. It was a good deal for the money, but it would be better if they included […] breakfast in the price. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

When I got there it smelled like a chemical kind of very strong lemon smell..but rather unpleasant. I found out the parking was not included..was 27.50 or so a day with tax. The staff was nice...though and helpful and they let me check in early. I got to the room..great view of the ocean..but the paint was peeling off of the chest of drawers....I immediatly […] took a photo...and showed it to the front desk,...because they took an additional 250 dollars off my credit card as a deposit when I checked in which they said woudl be refunded as long as there was no damage to the room..Well not only was the chest of drawers peeling away paint on to the floor but also the coffee maker had stuff peeling off where you pour in the water---and it smelled a bit "off". So i called front desk and they brought me a new coffee maker within half an hour... Front desk claimed they didn't know about paint peeling off furntiture but I ask 2 maids and they said that was how it is in most of the rooms.. So--clearly the place needs some work! I would recommend it to someone who wants to be on the beach---for less price than south beach...its like 15 to 20 blocks way from south beach....and who doesn't mind that it is not a "fun" place to hang out....the room was big and all was nice except the few things I mentioned above.. If you are looking for a great hotel though--this is a no. Read more

Genuine Expedia guest review

Heating in the room did not work, after I complained they gave us a bad heater falling of one of the legs. They do not provide car parking, so there was another $25 per day for that, they (Hotels.com) do not tell you this while making the reservation. They late night guy at front desk was nice, but the girl during day time seemed to have a little attitude. […] The ocean view if from side ways, not really ocean front facing, again they do not tell you this while making reservations. For really ocean front, it was another extra $60 per day. Read more

Genuine Hotels.com guest review

The hotel has easy access to the beach, clean and nice staff. It is better to get the ocean view rooms, the view is fantastic. The location is far from the noise of South Beach. The breakfast is good for 15 USD. Food in the pool bar was good and staff friendly. Parking is a problem with no parking near. We had to pay 25 USD per night for valet parking […] in a hotel next to ours but if you calculate that is what it costs to park it in any public parking for 24 hours in Miami Beach. Read more

Genuine Expedia guest review

Your Review Best Western Atlantic Beach Resort They charge you for a safe in the room whether you use it or not. That was OK because we wanted a safe for our laptop, but, oh wait, they actually didn't have a safe in our room! So I was told I could use the safe in the room behind the front desk, but this was a wallet-sized hole, not a proper safe for […] a laptop. It was really annoying that you pay for it even if you don't have one, and it's useless, unlike most travel hotels where, hello, guests have electronics. Second, there were never any towels by the pool, and the pool guy was never there. The front desk radioed him but he never showed. This at 1 pm, prime beach weather! There were maybe 6 beach towels in rotation, which I guess they parceled out per day, then did the we'll-radio-the-guy line. Otherwise it was a decent place, but only because we paid a decent rate, and had a partial view of the ocean. People got the same service who paid more with no view. I would have been really annoyed if I'd been them. Read more

Genuine Expedia guest review

The isolation of the room was not good, you could hear the noise of the other room next to yours and you can hear the noise of opening the door. However, location is the best adventage, and their staffs are kind. I forgot my coat in my room when I`ve been checked-out and they helped me find it. If you are just looking for a place to stay and you are […] not crtitical about the comfortableness. It`s acceptable. Read more

Genuine Expedia guest review

The service was the worst. All staff were very young, very poorly trained, very poor attitude, To be fair, on one or two occasions a concierge was helpful. Manager or any supervisor mentioned but never appeared. Room and bathroom were reasonably nice, plenty of pillows and towels which we appreciated. The feeling in the lobby and restaurant was of a […] hotel that had seen much better days. Read more

Genuine Expedia guest review

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Genuine Hotels.com guest review

The first night it was freezing in my room, so much so, that they brought in a space heater. There is no concierge person at the door to help you up the flight of stairs outside, and the lobby had an odd smell. The shower water temperature was either luke-warm or scalding hot. The balcony was dirty. My sister and her husband stayed at the Marriott Courtyard […] 2 hotel buildings over. Each day I would get up and go to their hotel..the accomodations and staff were very nice, and they even gave complimentary food/drink each day and the concierge staff outside was VERY VERY helpful...Best Western should take notes from them..because next time, I will pay more and stay at their hotel. Read more

Genuine Hotels.com guest review

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Genuine Hotels.com guest review

Regular price is a little high for what you get. If you want to stay here, we would suggest getting the room at a discount.

Genuine Expedia guest review