All hotels in New Orleans, Louisiana, United States of America
1 room, 2 adults
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221 Carondelet St, New Orleans, LA, 70130, United States of America, ‏‎855-239-9485
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3.5 / 5Good

Score breakdown (from 1,020 reviews)

Average rating for:

  • Cleanliness
    3.7
  • Service
    3.6
  • Comfort
    3.5
  • Condition
    3.3
  • Neighborhood
    4.2
2.0 / 5Fair
"There was no water!"
I arrived at this hotel around midnight, hoping for a warm shower before my college tour the next day. However, when I arrived, I was immediately handed a paper saying that the entire hotel would not have water for the night! When I asked for possible compensation, the lady at the desk brushed me off. Since it was late and I was tired, I retired to my room. In addition, when I asked where I could park my car, the lady immediately offered my valet. When I told her that it was out of my budget and asked about parking on the street, she told me it was impossible and illegal. However, after an internet search and asking a local, we were told it was perfectly possible and legal.
Genuine Expedia guest review
Other trip Apr 27, 2015
Yu Y
US
4.0 / 5Excellent
We had very good time in New Orleans, food was great!
Genuine Expedia guest review
Other trip Apr 25, 2015
A Traveler
US
5.0 / 5Outstanding
The rooms was nice and very clean. Love the coffee maker. All love the small fridge.
Genuine Expedia guest review
Other trip Apr 24, 2015
A Traveler
US
4.0 / 5Excellent
"Close to events"
Low light in rooms cannot see dark clothing in suitcase, cannot put on make up in lab.
Genuine Expedia guest review
Other trip Apr 14, 2015
A Traveler
US
5.0 / 5Outstanding
"Great area, in the middle of everything!"
The hotel itself was so beautiful and comfortable. Everything was so comfortable and clean. The staff was super friendly and helpful with whatever we needed. The location was also wonderful. Right on the border of all of the nicest neighborhoods. I would definitely recommend!
Genuine Expedia guest review
Other trip Apr 9, 2015
Susan
US
4.0 / 5Excellent
"Modern Marriott"
We stayed at the AC Marriott New Orleans. The staff was efficient, professional, and courteous throughout the hotel. The valet was especially helpful with recommendations of places to eat and just generally friendly. The receptionists were all very attentive and quick. Everyone we met was friendly and polite. The hotel was a little too modern and European for my personal taste, but it was in a convenient location. We used the laundry facilities which were very clean and had newer washers and dryers. The entire hotel was well managed and maintained. Very clean.
Genuine Expedia guest review
Other trip Apr 6, 2015
Barb
US
4.0 / 5Excellent
Seems understaffed for weekends. Rooms are very European or for hipsters. Cheapest price and best location for bourbon street activities
Genuine Expedia guest review
Other trip Apr 5, 2015
A Traveler
US
4.0 / 5Excellent
"The Staff Makes the Difference"
If I had to identify some of the challenges with my recent stay, it was less about the hotel and more about things outside of the building. There is quite a bit of construction going in within the block, and the trolley cars riding by can be a bit noisy, but the hotel itself is beautiful, clean, the staff is wonderful, and the technology in the is exceptional (I was completing a presentation with a colleague and they had facilities that allowed us to do so with ease). As for the rooms, they are quite minimalist, but extremely comfortable. It was also the first hotel where I have been able to pull up my Netflix on the TV and watch whatever I desired with no additional cost. While I was there for business, I did not have the opportunity to see a great deal of the city, but I did see enough to know that the location of the hotel is also great.
Genuine Expedia guest review
Other trip Mar 30, 2015
K
US
4.0 / 5Excellent
"Outstanding Experience!"
The staff members at the hotel were incredibly friendly, helpful, knowledgeable, pleasant and kind. Any time I asked for suggestions about where to eat, help getting a taxi, making change, catching the airport shuttle, etc. they were there to help me. The room was modern with laminate flooring (no carpet) and the bathroom was nicely updated. The room was clean and functional.
Genuine Expedia guest review
Other trip Mar 27, 2015
K
US
4.0 / 5Excellent
"French Quarter Hotel"
The hotel has been recently renovated and has a very modern feel. The location is great, being across the street from Bourbon St. but the AC in the room didn't work and they have a sliding glass door for the bathroom enclosure which is uncomfortable if you are not staying alone.
Genuine Hotels.com guest review
1 night business trip Mar 19, 2015
Richard
US
4.0 / 5Excellent
"Boutique with great location"
Checking-in took quite a long time. While the front desk agent was apologetic, her manager was quite rude to us and annoyed at having to help her. Hotel itself was great although the bathrooms have sliding doors which left a 2 inch gap open. The bartender was quite knowledgeable and friendly.
Genuine Expedia guest review
Other trip Mar 9, 2015
traveller
US
5.0 / 5Outstanding
"great choice."
great location for everything. Trolley was recommended by hotel staff. $3 a day unlimited. They also recommended Daisy Dukes for breakfast less than a block away. Great start to everyday.
Genuine Hotels.com guest review
3 night romance trip Mar 2, 2015
Kimberly
US
4.0 / 5Excellent
"Too cool for comfort"
For two people, our room was really awkward. Very modern and stylish but a little impractical. The lovely glass bathroom door had an intentional gap on all four sides lending no privacy and had only one small vanity with one sink. Two people could not get dressed at the same time. There was only one small drawer in the entire room and skimpy hanging space. But if electrical jacks are your thing, you'll be in heaven!
Genuine Hotels.com guest review
1 night romance trip Mar 1, 2015
Patrick
US
5.0 / 5Outstanding
"This is a very nice, 1st class, new hotel."
I had no problems. I will stay here again. I mistakenly left my medications in my room. I call the next day and housekeeping had them. They were mailed to me the next day!!
Genuine Expedia guest review
Other trip Mar 4, 2015
executive
US
4.0 / 5Excellent
"very nice and good location. only lots of traffic"
only downfall is over an hour to get your car when checking out.
Genuine Expedia guest review
Other trip Mar 2, 2015
judy
US
5.0 / 5Outstanding
"Centrally located for Mardi Gras parades!"
Courteous staff, quiet interior, but swinging bathroom doors make privacy impossible.
Genuine Expedia guest review
Other trip Feb 21, 2015
KathyMc
US
4.0 / 5Excellent
"Mardi Gras"
We had a nice stay at the AC. The bed and bedding is comfortable. Great location, quiet street. I would definitely stay here again.
Genuine Expedia guest review
Other trip Feb 19, 2015
angela
US
4.0 / 5Excellent
""Tennesseans in Nawlins 4 Mardi Gras""
I actually liked this hotel, as I didn't think I would due to the recent reviews about their service,etc. Its been renovated and has more of a contemporary setup which I think was really beautiful for the area and the price we paid($199 a night).I must admit you are just a couple blocks up from the parades and downtown festivities. Valet runs about $34+ taxes per night. The only problem I experienced was when I arrived a "newby" was checking me in and failed to notice that my booking was PAID IN FULL.I actually had to go back to the car and get the receipt so adhere to this and have your paperwork ready upon arrival. She got assistance from an experienced co-worker who took care of it.The other problem I experienced was after I checked out, it took them over an hour to bring me my car and the parking garage is a few steps up the walk from the hotel. That gave me the assumption someone may have been "joyriding" in my car. After a rant and rave and harassment to the staff, he finally pulled up.... Nevertheless, I still enjoyed the cleanliness of the room and hotel in general.
Genuine Hotels.com guest review
2 night trip with friends Feb 13, 2015
stacie
US
5.0 / 5Outstanding
"mardi gras 2015"
we had a fabulous time.... location is where its at... staff was great...everythong was perfect.. will rebook for next mardi gras...
Genuine Expedia guest review
Other trip Feb 17, 2015
jody
US
4.0 / 5Excellent
"Beautiful & convenient, but not without its shortcomings"
We booked a room at the AC Hilton, last minute, when our previous accommodations for Mardi Gras didn't work out. When we arrived, we were greeted promptly & the staff could not have been more friendly & helpful! I was shocked that they were able to meet our request for a corner room, with a view on a higher floor! The lobby and bar area were beautiful & bartenders were quick and courteous! The rooms can be somewhat on the smaller side (this was an old office building, hence the recommendation we took from other reviews, to request a corner room). The only downside of our visit (and it's a pretty big one, unfortunately) was the disorganization of housekeeping. After our first night of our stay, the room was not cleaned when we returned from visiting the city. Housekeeping promptly knocked and informed us that it was their last room to clean. We obliged & told her that the basics would do. She was very friendly & accomodating. However, after our second night & being gone all day, we again returned to an unmade room, with the exception of a stack of towels being left on our sink! We called the front desk, and a couple rushed up to tend to us, but it was late & very frustrating to once again, have them do the bare minimum. Overall, this is a beautiful hotel, and we would consider staying again when in NOLA. Just be aware of staying on the housekeeping & LOUDLY complaining the first incident you have!
Genuine Hotels.com guest review
3 night romance trip Feb 12, 2015
Todd
US
4.0 / 5Excellent
"AC Hotel --Nice place to stay"
Location in the middle of the city, nice and clean, staff are friendly, only thing is the WIFI not available in my room, so I have to stay in the lobby to get on line.
Genuine Expedia guest review
Other trip Feb 13, 2015
mary
US
3.0 / 5Good
"Reasonable place - but only at a good price"
+'s : Great location, room was actually very nice; appeared clean; breakfast complimentary; parking close by at a good price; free wifi worked; good room price available online -'s : building is a construction site so is messy and noisy; hot water service was intermittent at best - cold showers one morning; some of the staff seemed disinterested in their jobs; breakfast (while complimentary) was marginal and not restocked as it became depleted. Hopefully, the great price I got for this 3* hotel was because the management recognise that it is far from an optimal service and product they are providing. You would not want to pay 'full rack rate' for this property in the state that it is in.
Genuine Hotels.com guest review
3 night family trip May 28, 2014
Tony
US
1.0 / 5Poor
The hotel may be better after renovations but even the carpet was not clean and it was not tighten to the floor. As I walked down the hallway my luggage felt as if it was going over speed bumps.
Genuine Hotels.com guest review
1 night trip May 21, 2014
A Traveler
US
5.0 / 5Outstanding
"Proximity is everything!"
They currently have construction going on as Marriott bought them out, but the location is great. Mattress is ok, not great.
Genuine Hotels.com guest review
1 night trip with friends May 25, 2014
Timmy
US
1.0 / 5Poor
"Could have been above average"
Upon arriving the front desk notified us the entire hotel was out of hot water for the weekend due to maintenance. Guest were told the water was room temperature - warm which was entirely untrue. Water was cold! No alternatives or gestures were offered for inconvenience. There was also remodeling going on which started at 8am the entire weekend that woke us up way to early after a night out on Bourbon Street. I would recommend people stay away until renovations are complete and hot water is restored.
Genuine Hotels.com guest review
2 night trip May 24, 2014
A Traveler
US
3.0 / 5Good
"Great location! Stay here when reno is done!"
This hotel is 2 blocks off Bourbon and within walking distance of streetcar and anything in French Quarter you would like to see. When we stayed, it was under MAJOR construction by Marriott. There was "sporadic" hot water, which we learned meant none. Thank goodness we were here for only 2 nights. 2 cold showers are enough for me! The room was clean except the shower curtain was nasty. They were renovating too floors and hadn't gotten to our floor yet so I'm assuming it will be freshened up with the reno. The room was large and comfy enough. The pool was also closed due to the renovations. I would stay here again as soon as this construction is done and the hotel is back to working order.
Genuine Expedia guest review
Other trip May 27, 2014
Lindsay
US
2.0 / 5Fair
"NO HOT WATER"
Had to take COLD showers and baths. No hot water and they were remodeling the building. NASTY!!!
Genuine Expedia guest review
Other trip May 27, 2014
A Traveler
US
3.0 / 5Good
"Inconvenient"
The hot water did not work cool showers.
Genuine Hotels.com guest review
1 night trip May 20, 2014
Tyra
US
1.0 / 5Poor
"No water"
I understand that the hotel is going through a major renovation and can respect that, however, I was made to feel like a criminal. I was there on the previous night and plans changed. It was late and I didn't feel like searching for a new place and even passed on a better deal. Anyway, I arrived back at the cotton exchange fairly late, around 1am. I checked in and settled in. Check out is 11am, no problem or so I thought...I disrobed and prepared to shower around 1030am or so. The water was a bit slow and lukewarm at best! Considering the time factor, I decided to go ahead with the shower. Imagine my dismay when the trickle of water stops! Thankfully, I had not lathered up or tried to wash my hair(luckily, I'm bald). I got out of the shower and proceeded to pack since I couldn't shower. Before I knew it, the time was approaching 11:10 or so. I rang the front desk and explained my delima. The receptionist told me she would call me back. That phone call never came! Instead, I had security banging on the door. Naturally, for myself anyway, I was still in my birthday suit because I had not completed my shower. I was ordered, not asked, to go down to the front desk because there was no one registered in my room. I thought this to be peculiar but didn't think much of it. I did put some clothes on and complied with my orders that had been barked to me. Ever mindful of the time, I see that we are approaching 1130 or so. I was told that I was not registered and that the water was shU
Genuine Expedia guest review
Other trip May 27, 2014
t off. i ha
US
5.0 / 5Outstanding
"Great Stay"
I have nothing but the best for the Cotten exchange. I was worried at first but the service was great especially the doorman John. The place was clean, right there by Bourbon plus service was great. Price can't be beat. I will be staying there again
Genuine Hotels.com guest review
1 night business trip May 23, 2014
Andrew
US
4.0 / 5Excellent
"Under construction"
The whole building is under construction so it was kind of annoying. In the morning some of their drills would wake us up & they took away all the vending machines out second day. It seems like a nice hotel so when the contruction is over it'd get a better rating
Genuine Hotels.com guest review
3 night trip May 19, 2014
Mary
US
3.0 / 5Good
"Good location, terrible under construction"
The location was great with parking garages and two blocks from bourbon but the hotel was under construction. We waited over an hour to check in because the server went down and the last day we didn't have water.
Genuine Expedia guest review
Other trip May 22, 2014
A Traveler
US
3.0 / 5Good
"still under renovation"
bathroom is small..the door is big and opens on the inside...making it incovenient
Genuine Expedia guest review
Other trip May 18, 2014
MAK
US
3.0 / 5Good
"nice location"
nice staff
Genuine Hotels.com guest review
1 night business trip May 11, 2014
Le Roy
US
3.0 / 5Good
From the terrible ratings and complaints, I was expecting a lot less from the hotel. The staff was actually really warm and welcoming. You can tell they are trying to make the best of the renovations to please you. The breakfast was lame, but seriously, nothing about this hotel would be terrible had it not been for the renovations. The room was nice, housekeeping was friendly, and all other staff went out of their way to keep you happy. One of the front desk people, a young lady with bold bangs, she was always so extremely nice and enthusiastic about answering any questions or helping out in any way she can. The stay wasn't bad at all, and as soon as the renovations end, I'm sure the hotel will pick back up.
Genuine Hotels.com guest review
2 night trip May 11, 2014
A Traveler
US
4.0 / 5Excellent
"Great location"
The perfect location! Soon to undergo renovations. Can't wait to see what they do to the place.
Genuine Hotels.com guest review
1 night trip with friends May 10, 2014
A Traveler
US
1.0 / 5Poor
"Pass on this hotel until remodel is competed"
Parking will cost you $16-$28 a day. Then you have to walk 1/2 block with your luggage or tip a bag person to wheel your stuff from the parking garage (4th floor or higher because they share it. Also the garage is so tight and old I had to go real slow with a mid size car. It needs to be tore down and rebuilt. Now on to the hotel. great location to Bourbon Street. Room was small but clean and high ceilings, All 3 upper floors are torn up with construction, Pool is not available for use (remodel). No easy way to pull up to the front an unload. blocked sidewall with you guessed it construction. I would not stay here during this redo phase, breakfast has next to nothing, apples, cereal and doughnuts and coffee. Workers share 1 of the 2 elevators, A worker claims 6 more months. Hope this helps
Genuine Hotels.com guest review
1 night trip May 8, 2014
Skip
US
1.0 / 5Poor
"No hot water. No water at all at times."
Under renovation. No lobby. No water at times . Also no hot water ever. Very dissapointed.
Genuine Expedia guest review
Other trip May 11, 2014
tc
US
3.0 / 5Good
"Great Location for the French Quarter"
Very good pricing for the proximity you are to the French Quarter. Lots of construction going on because the Hotel just got purchased by a bigger hotel chain. Still, nice and friendly staff! Enjoyed my stay.
Genuine Hotels.com guest review
1 night trip May 8, 2014
Bryce
US
4.0 / 5Excellent
"Close and convient and very affordable"
Personal was very pleasent ! Jayde was the most helpful warm concierge !! And was extremely friendly and kind !
Genuine Expedia guest review
Other trip May 10, 2014
gen
US
3.0 / 5Good
"Super close to the French Quarter"
This was a great bachelor party weekend. The hotel was perfectly located within stumbling distance from Bourbon Street. The parking deck was a tight squeeze for my pickup but we managed.
Genuine Expedia guest review
Other trip May 10, 2014
A Traveler
US
2.0 / 5Fair
"under massive renovations"
It will be a beautiful hotel when the renovations are complete. We were very disappointed that we were never told about all the construction going on. We had no access to any hotel amenities because everything is being gutted and redone. Our room was very clean, the staff were very pleasant, and the location is excellent.
Genuine Hotels.com guest review
1 night romance trip May 2, 2014
Tom
US
4.0 / 5Excellent
"The best hotel around for the price."
Stayed two days before changing hotels to stay with friends. Walking distance to everything. Good morning breakfast.
Genuine Expedia guest review
Other trip May 4, 2014
Jazzy
US
3.0 / 5Good
"`Passable for the price"
This place was recently purchased by the Marriott chain and is undergoing renovations right now. Which is a good thing. The price is great, the location is great, but the place is tired and in need of a facelift top to bottom. My room was clean and comfortable. But there was a distinct musty smell from the air conditioning made worse by the windows being sealed shut. Carpeting in the room was ok, but in halls and common spaces is in desperate need to replacement. One of the two elevators was out of service for my entire visit, and the pool and fitness center were both closed - perhaps these are the areas being upgraded right now. Self service breakfast was good, always including eggs or biscuits and gravy and a meat serving as well the usual continental options. One particular annoyance was my key being de-activated twice during my stay, requiring visits to the front desk. Had the staff at least apologized it might have made it a little less annoying but the only response I got was "that happens". I would stay here again, but I would make sure their renovations had been completed first.
Genuine Hotels.com guest review
6 night trip Apr 23, 2014
David DeGarmo
US
5.0 / 5Outstanding
"loved it!"
Historical hotel, great arcitechure. Wonderful location. Loved the rooms and hotel staff was excellent. Nextdoor room had a couple that was screaming at each other at 4am which was extremely annoying. But that wasn't the fault of the hotel. Overall, we enjoyed it!
Genuine Hotels.com guest review
1 night trip Apr 24, 2014
A Traveler
US
2.0 / 5Fair
"Close to Bourbon St."
This hotel is only meant for the procrastinators, overcharged for bare minimums, if wrestlemania were to land in new orleans again, i will be clear on which hotel i would be staying for now on, classic or not the 700+ dollars i spent on the place should of worth more than just bourbon st and the french quarter.
Genuine Expedia guest review
Other trip Apr 16, 2014
A Traveler
US
5.0 / 5Outstanding
"Hidden Gem in the French Quarter"
Convenient location to French Quarter. Very friendly staff. Will definitely stay there again.
Genuine Expedia guest review
Other trip Apr 15, 2014
Rose
US
2.0 / 5Fair
"Probably was nice back in the day"
I'm sure this was a nice hotel at one point but has now gone downhill. Just appeared unclean and old. Not bad if you get a decent price and don't care to have total comfort.
Genuine Expedia guest review
Other trip Apr 13, 2014
A Traveler
US
4.0 / 5Excellent
"Perfect Location for French Quarter Activities!"
It was perfect for walking to Bourbon Street and throughout the French Quarter. We were there for events at the Smoothie King Centre and Superdome, and it was an easy and quick walk to those locations. Breakfast was awesome, with fresh fruit, waffles, and other hot breakfast items. The front desk staff were great with questions or concerns. We had to call down to ask for fresh towels some days as they weren't always replaced and one day our bed wasn't made. Whenever we called down with a request, it was always answered promptly and politely. The room is older but the bed was comfy and we had a lot of TV channels. The room was spacious and it never felt crowded as some hotel rooms do. I would stay here again!
Genuine Hotels.com guest review
7 night trip Apr 2, 2014
Merissa
US
4.0 / 5Excellent
"Great location for the price."
Everything about this place was good. Has a terrific location. It is just a walk away from bourbon street. Virtually in the middle of everything in downtown.
Genuine Hotels.com guest review
2 night trip with friends Apr 4, 2014
David
US
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