loved itGenuine Hotels.com guest review
The hotel charged additional fees to my room without my authorization causing a hold to my credit card. That was wrong. Never will I ever stay at a Marriott Hotel again.Genuine Hotels.com guest review
Hotel was conveniant and the staff was friendly but that facility itself looked rundown and the neighborhood was to loud to get any sleep. We picked this location as it looked to be in a quieter part of townGenuine Hotels.com guest review
"Construction Zone!! Beware!!"
The hotel is a mess. They are doing construction so the both the fitness facility and pool were in disrepair. We were not told in advance yet our room rate was still $$$.Genuine Hotels.com guest review
Love the rooms very spacious and cleanGenuine Hotels.com guest review
"Great place to stay"
Nice hotel within walking distance to downtown and the French Quarter. Definitely recommendGenuine Hotels.com guest review
Maids cleaned rooms late evening when you were ready to rest. Hotel had a private parking company that charged more to park at the hotel for the week without knowledge of until check in.Genuine Hotels.com guest review
"Great stay during Mardi Gras"
We stayed at this hotel for Mardi Gras with our family. We had friends over, too, after 1 of the parades, as we had a suite and had a little more room. We had a kitchenette, which worked out great. The bathroom wasn't as nice as some of the bathrooms in the nearby hotels, but the beds were very comfy, there was a lot of room, and we had a big-screen […] TV. We'd definitely stay here again. Read moreGenuine Hotels.com guest review
"good hotel - too much construction"
the hotel was great, but there was too much construction taking place during our visit. primarily in the lobby and parking deck, forcing us to enter the hotel from a different door almost nightly to avoid the work being done. the deck was in such disarray that only one exit and entry point existed. there wasn't a security gate or security guard present […] at any point in our stay and the door to enter the hotel by keycard was left unlocked. i would have overlooked the mess however, i was still charged $30 a night to park my car in that mess. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott New Orleans Downtown Sir. We do apologize for the inconvenience of our driveway not able to be used. It is sometimes necessary for businesses such as a hotel which never closes to make repairs to the infrastructure that will sometimes cause issues for our valued guest. We did choose to complete this project in the month of December so that it would impact the fewest number of our guest. We were told that the project would last 10 days so begin on December 10th. After many delays we will get the driveway back on this Wednesday January 28th. Again I ,do offer my sincerest apology and we hope to see you back here to experience our new look. The construction was taken on so that we could create a better guest experience.
"It was great but..."
The stay the hotel was great only thing that I did not recommend is to stay with the king size bed becayse the sofa bed is very uncomfortable anyway I ask for a change and they helped me. Another thing is that hotel is under construction and it's a little bit disappointing because if you want to go to the gym you need to go outside around the block […] and sometimes was raining. Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott New Orleans Downtown Thanks Carlos for taking the time to review our hotel. We are nearing the end of the construction on our entrance and it will be very nice change for our guest. I am really sorry that we could not get it completed before your visit, but hopefully you will have the opportunity to come back and see us again. We will also share your comments about the sofa with our design team so that they are aware. We look forward to seeing you again in the near future.
We stayed six nights, housekeeping missed cleaning our room the second and last night. I called both times and alerted housekeeping that our room had not been cleaned. We received fresh towels but no one took garbage out or gave us more bar soap. Told front desk staff and received apology but nothing more was offered to compensate for what should be […] basic service. The bathroom was not cleaned well, hair on floor and toothpaste on sink counter. The rest of the hotel seemed clean. Breakfast consisted of many items. Staff exceptionally friendly. Read moreGenuine Hotels.com guest review
This was the 2nd time I have come to New Orleans and the only place I looked to stay this time. Love the hotel.Still love it after this stay. If I come back for another convention I will stay here again without any qualms whatsoever.Genuine Hotels.com guest review
"Bad Start but turned out ok..."
Hotel was great and the breakfast was good. Really crowded at breakfast but the hotel staff figured out how to make the lines move quicker and the service got better each day of our stay. However, when we checked in late at night, they had GIVEN OUR ROOM AWAY! We had called ahead to warn them of our late arrival and they admitted that that note was […] in our file but still. We had to walk to another hotel dragging our luggage at 1:30 AM with our three kids. Scary start to what turned out to be a good visit. Read moreGenuine Hotels.com guest review
"Good time in NOLA"
Just a much needed get a away for the New Year's. Didn't know that there would be SOME many Ohio State University fans in the hotel. A little annoying at times!Genuine Hotels.com guest review
"bad new orleans experiene"
the toilet was broken the repair man came at 11:30 pm to fix it after he had been called since 6 pm. the shower was clogged and it took till the second day for them to repair it. we checked out early because we were so unhappyGenuine Hotels.com guest review
"At least the sleeper sofa felt comfortable"
Shower did not work...had to take bath (ugh!)...not something I like to do in a questionably clean hotel...paper thin walls...screaming kids and parents running do wn the halls banging on doors much of the night and then really early in the morning...2 computers in business center monopolized by kids playing games...not particularly convenient loca […] tion Read moreGenuine Hotels.com guest review
"BEWARE - noisy clubs outside!! Could not sleep..."
Stayed with family 4 nights. If you book this hotel and very loud music until the wee hours of the a.m. bother you, make sure to get and inside-facing room, and your last choice should be an outside room facing St. Peter's street. Two clubs with very loud music, crowds, police sirens etc. Otherwise the room was fine, b'fast and staff better than average. […] About 15 mins. walk to French Quarter. Overnight parking about $30-, same as most of the city. Read moreGenuine Hotels.com guest review
"Parking under construction!"
Parking lot was under construction and we had to pay extra for parking. ! The toilet water likes from where who knew? The staff was excellent!Genuine Expedia guest review
"Great Family Vacation"
With 3 college kids home on Winter Break we took a 1 week road trip to NOLA. What a great city! This hotel is located in the Warehouse District within walking distance of the French 1/4 The Casino The River The Shopping The Tourist Stuff The Great Restaurants and The Music. You do not need a car if you have good walking shoes and a desire to explore […] using public transportation. The Hotel is a typical Springhill. If you've stayed at this brand before you will feel right at home as the rooms are identical to every other new Springhill. The staff was gracious and welcoming The Breakfast is typical but plentiful The room was newly appointed and clean The bed was comfortable; The only thing the room lacked was drawer space but there was plenty of storage space otherwise so even 3 large children crammed into a room had enough area to store their stuff. Highly recommended. If you bring a car you will have to pay for parking and the onsite lot is tiny, but parking is tough all over the warehouse CBD and French 1/4 so be prepared to pay. Read moreGenuine Hotels.com guest review
"Nice hotel and breakfast, but have to park!"
This was a nice hotel and room for the value, unfortunately their parking garage was TORE up (literally), due to construction, and we ended up having to pay $25 for parking plus, there are some additional taxes and fees that have to do with parking as well. Honestly, I think there should have been a discount on parking due to the condition of the garage. […] $25 is pretty steep for one night. Other than that, I have no complaints about the hotel itself, the room was very nice and the breakfast that was included was great! Read moreGenuine Hotels.com guest review
"The worst mattress in a hotel !!!"
Nice hotel in nice location. No house keeping, terrible extra soft matresses, not really a good experienceGenuine Expedia guest review
Response by SpringHill Suites by Marriott New Orleans Downtown Thank you for taking the time to let us know about your experience at our hotel. I apologize for any shortcomings you experienced. I assure you that your problems are being addressed so that we can make sure the next person does not experience the same issues. Thank you again for taking the time to let us know about your stay.
"Family Fun in NOLA"
Friendly, helpful staff on a busy weekend. They made traveling with 3 kids a snap. Walking distance to the Riverwalk and an easy walk to the Superdome.Genuine Hotels.com guest review
"Will not return to this hotel"
We were required to valet park because the garage was full. Valet parking was an off property unsecured lot. Had we known this in advance, we would have parked on the street and saved our $24/day. This hotel was not to the standard of other Springhill suites we have stayed in. Rooms were relatively small. Employee at check in was very polite and helpful. […] Employee at check out, not so much. We will not stay at this hotel again. Read moreGenuine Hotels.com guest review
"good location great staff, very clean"
When it ain’t broke, don’t fix it! This was our third stay at a Springhill venue in as many months. We liked our previous experiences!! This was OK, but not as good as our last two outings. The room we had was 306. It’s a bit of a hotch potch and a classic example of trying to make a space a bedroom when it clearly wasn’t meant to be one! My other big […] gripe was the noise. It was like being on an ocean liner at night with the constant thrum of what may or may not have been air conditioning or ventilation equipment. Normally, I find such sounds irritating and would seek relocation but the noise did have its benefits, it drowned out the boisterous sounds of some of the guests! While sleep quality was not brilliant, the hotel does have much to commend it. Location is a plus, the rooms are comfortable, wifi is free and reliable and all the gizmos a modern traveller needs are in the room, including fridge and microwave. The breakfast choice is of decent quality and selection and the staff were upbeat and friendly. Breakfast was really busy when we were there and getting a seat was a problem. Car parking is available but it is disappointingly expensive. This may reflect the downtown rates of competitors but seems overpriced whatever viewpoint you take. Once again Springhill didn’t let us down and they are rapidly becoming my residence of choice when away from home. Read moreGenuine Hotels.com guest review
"loud music until 5am"
this hotel is directly across from bars and they were open until 5am with loud music and we had children-the hotel was supposed to provide adjoining rooms which did not happen and as we had children we should have been provided rooms away from the nightlifeGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott New Orleans Downtown Thank you for letting us know about your stay, and I apologize for the noise you encountered. We do our best to try to keep the noises to a minimum and are able to completely control them when they are inside of our hotel. We are working with the city to ensure that the outside noises are within the ordained decibel reading nightly. We try our best not to sell the rooms on that side of the building whenever possible, but on sold out nights, we do not have a choice. Again, I completely understand your frustration, and I appreciate your feedback.
Second time at this property. Each time, service and room were excellent. Breakfast is very filling with a great variety for all appetites. Super fast WIFI.Genuine Hotels.com guest review
We stayed here after our cruise. It is very close to the port, within walking distance. Other than some construction going on, it was in great shape. The room was large and comfy. The breakfast is great an has a good variety of food.Genuine Hotels.com guest review
Hope to stay there againGenuine Hotels.com guest review
I stayed there about four times,it always been very good for us.Genuine Hotels.com guest review
"Pleasant place to stay."
Friendly staff, 3 elevators that we're readily available. Clean rooms, comfortable, excellent maid service. Good breakfast each morning & free. The hotel location was within range of all of our sites we wanted to visit. The front desk was easy to access. Little or no waiting and fun to chat with.Genuine Expedia guest review
"Awful Sofa Sleeper Bed"
I slept on the pullout sofa bed and it was the worst mattress I have ever slept on. It was laying on a bunch of springs with no cushion.Genuine Expedia guest review
Easy check in. Real breakfast. Safe parkingGenuine Hotels.com guest review
The room was comfortable and the bed soft and spacious . Excellent experience with staff and hotel condition was excellent too.Genuine Expedia guest review
"Great Thanksgiving Stay!"
Everything about this hotel was great!Genuine Hotels.com guest review
"New Orleans Halloween"
The hotel was very nice. Breakfast was fresh and very tasty and refilled often. We forgot our key after hours, but were let in and id checked to make sure we belonged. That made is feel very secure.Genuine Expedia guest review
Stayed one night for Voodoo Fest. Easy, fast, no hassle, check in and out. Booked through Expedia. Hotel was clean, nice looking, smelled great, spacious courtyards and lobby areas for gathering outside of room. Our room was a studio room with two comfy, queen beds and a pullout bed. Breakfast had plenty to choose from. Would definitely book again.Genuine Expedia guest review
Response by SpringHill Suites by Marriott New Orleans Downtown Thank you for letting us know about your experience at our hotel. I am very pleased to hear that you enjoyed your visit with us. We work very hard to keep our rooms clean and smelling fresh. I also agree that our Continental Breakfast is great because it has hot items to choose from as well as the traditional cold items. Thank you again for taking the time to write a review for us, and I hope to see you again the next time your travel brings you to the New Orleans area.
Rooms were as to be expected. Clean, pull out couch was very incomfortable. Really that was the only complaint. Under staffed, consierge didnt know anything about the city whichnwas annoying but not the end of the worldGenuine Expedia guest review
"Nice place @ a Nice Price"
Very nice area. Very close to Everything New Orleans.Genuine Hotels.com guest review
"Very nice hotel in walking distance of downtown"
Good experience allround. Hotel was convenient but a good 20 min walk to downtown and french quarter.Genuine Expedia guest review
The last full day that we were there, they did not clean our room until 6:00 pm. We told them at 4:00 that it was not clean. We had an argument with them until they finally said they would clean it. Every thing else was pretty much ok. They told us the pool Was heated but it was cold. The whirlpool was not working for the first day of our 4 day stay. […] hotel was very close to the World War II museum, which was good. Breakfast was good. Read moreGenuine Hotels.com guest review
We had a great stay and the hotel was in the perfect location. We parked our car and didn't see it again until we left. The transportation is great and no need for a car. The staff was always helpful, happy and accommodating to our every need. The breakfast that was included was very enjoyable and so was the singing staff. The restaurants near the hotel […] are the best plus add Irene's in the French Quarter. Read moreGenuine Hotels.com guest review
"Go ahead and book this hotel. It's a winner!"
Great stay - was in town for the New Orleans Film Festival and the Springhill Suites was right in the middle of the action. Close to the CAC and within walking distance to pretty much everything. Facility was clean, hotel staff was amazing, breakfast was ample and well-stocked throughout the mornings, downstairs dining area was comfortable and parking […] was surprisingly easy (was expecting to be blocked out of the small lot at some point in time, but never was!). Read moreGenuine Hotels.com guest review
"Sleepless & sticky"
We are locals who needed a night away. Upon arrival new valet kept us a half hour, hotel and valet arguing about who has parking available(stress). Upon entering room carpet was dirty, bathroom floor our feet stuck to and the worst was the most uncomfortable mattress ever .Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott New Orleans Downtown Thank you for letting us know about your visit to our hotel. I am extremely sorry that you did not enjoy your time with us. I assure you that I will address all of the problems you experienced with us to ensure that they do not occur again in the future. Thank you again for taking the time to let us know about your stay, because it is with feedback like yours that we can continue to improve.
"Nice hotel within walking distance to most points"
Great location, good size rooms,breakfast outstanding, staff very professional, courteous and knowledgeable about places of interest and the neighborhood.Genuine Expedia guest review
It was great and the staff was really nice.Genuine Hotels.com guest review
"Definitely worth it for $100 a night"
The hotel had a clean modern look. The receptionists were very knowledgeable of the area. The hotel location was within walking distance of many of the main sites. The room was clean and the beds were extremly comfortable. The room also had a couch with a fold out bed which was helpfull since we were a party of 5. The only negative was there was a club […] across from our room and when the crowd left at 3-4 in the morning they were very loud. Read moreGenuine Hotels.com guest review
I'll stay somewhere else next time. Not at all as I expectedGenuine Expedia guest review
Nice hotel. Staff was friendly for the most part. Room was clean. I would stay here again. Just a short walk and your near everything.Genuine Expedia guest review
"good location, good hotel"
close to everything; decent price. room was a little small and awkward setup- but clean, new and modern. really comfortable bed. able to park your own car and come and go- no valet required- but close enough to walk or take trolley to everything. not the best view- looked either abandoned or under construction across the street- but much of downtown […] NO is that way. good overall- I'd recommend. Read moreGenuine Hotels.com guest review
"Very nice and convinent"
Comfortable, clean worker very informativeGenuine Hotels.com guest review
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