"Quiet location walking distance to all sights"
Really enjoyed the location of this hotel. Minutes walk to the fabulous WW2 museum and a comfortable 15 minute walk to the French Quarter. The warehouse district where this hotel is located is quiet. My only issue is that the streets all around the hotels were being repaired which meant for some closed sidewalks, dust and noise. Hotel is a great value […] for New Orleans and the staff were helpful, breakfast was good as well. Read moreGenuine Hotels.com guest review
"Loved our stay!!"
I brought my granddaughter and her best friend to see the city for their high school graduation trip. From the moment we walked in the door we were greeted with big smiles from Bianca and Kierra! Kierra noticed us looking at flyers for tours and stepped in to book tours for us. They both recommended sites to see and restaurants to eat at. We were very […] pleased! We had a little issue-not hotel related and Emanuel stepped right in and got the issue completely resolved! Randolph was extremely friendly and made sure we were enjoying our stay. When we left we felt like we left behind 4 friends. I will also add that they have the best complimentary breakfast around! I visit New Orleans often and I was very impressed. I cannot remember the lady's name who served in there but she was a doll and took that area very serious....and if you like to talk basketball she knows all about it. She is a little spitfire....don't get her started about Lebron unless you are a fan.....LOL!! Overall had the most enjoyable time here and will most certainly be my choice again and again when I return. I usually try to stay in different hotels each visit but never again....we found our home away from home! Read moreGenuine Hotels.com guest review
"Great except for one thing"
This hotel was extremely convenient to the National World War II Museum, which was the point of my visit. The hotel itself was quite nice. Breakfast was good, the ambiance was good, the room was very nice, but... my room was evidently next to a compressor of some sort. The room faintly vibrated and a drone like a large homeowner-grade compressor's motor […] running was constant throughout my entire stay, making getting to sleep a bit of a problem. I think this was limited to just my room, so I wouldn't judge the hotel on that. Read moreGenuine Expedia guest review
Its not in the French quarter but if you are a walker like me then its no big deal. Maybe a 20min walk. Room was nice and clean. Breakfast, to me, was the best free breakfast I have had at a hotel yet. Fridge microwave and sink in the room. Now this did not bother me, but if your room is on the x30's side .. I was is in 336... Friday and Saturday for […] sure you could hear music until the wee hours of the morning. It wasn't overwhelming or bothersome to me but if night noise brothers you, keep this in mind. Read moreGenuine Hotels.com guest review
"one of the best values close to downtown"
Loved it. Havre been travelling to New Orleans and this is as close to a perfect package as I've found. In the warehouse district, so really neat places within walking distance. Rooms are great-suites and very roomy. Shower pressure was awesome-a problem with most hotels near or in downtown. Overnight parking was reasonable. Free breakfast was phenomenal- […] one of the best I've had. I will stay there now every time I go there on business Read moreGenuine Hotels.com guest review
my stay was great.and the staff was just wonderful. I will stay there again and again!!!Genuine Hotels.com guest review
"Close to WWII museum"
Wonderful hotel with friendly staffGenuine Hotels.com guest review
"Fourth time's a charm"
We didn't have a very good experience here. We arrived late the first night and the room was good (traveling with a family of four). The next day, we tried the TV and it didn't work. The hotel sent maintenance over but the man was from "the hotel down the street" and didn't know how to fix it. We were moved to another room which smelled strongly of […] smoke (it is a non-smoking hotel). We were moved to a third room that seemed fine, but starting at 10pm the bar across the street (appropriately called the "Red I") pounded bass that vibrated the walls/window of the room until late at night. The fourth room was handicap enabled (the only remaining room) but was comfortable and quiet. RECOMMENDATION: ask for an inward (courtyard-facing) room, especially if you're not a party animal. The location was fine and the breakfast buffet was busy but free/good. Read moreGenuine Hotels.com guest review
"Excellent family option"
Room was spacious and clean. Had all amenities necessary for travel with small children.Genuine Hotels.com guest review
"Close to everything--therefore a little noisy"
Great and easy place to stay for a quick visit to New Orleans. Our room had a lot of extra bedding (two pull out beds) in addition to the king bed. Great if going with a group or traveling as a family. New Orleans is a fun town--therefore things can be a bit noisy! Can hear some of the action from a few neighboring bars at night from the windows. Otherwise […] an easy, pleasant place to stay. The free breakfast in the morning was also a huge plus! Read moreGenuine Expedia guest review
Good value. The staff were very helpful and pleasantGenuine Hotels.com guest review
Although the hotel is quite a walking distance from where we wanted to be, it was a very nice place to stay. Everyone there was very nice and accommodating, which made the stay even nicer.Genuine Expedia guest review
"Nice hotel. Good location."
Close to trolley and within walking distance to a lot of restaurants.Genuine Expedia guest review
"close to Convention Center"
The front desk personnel, the continental breakfast staff, the cleaning staff were all very friendly, courteous, and helpful. The room was bright, clean, and comfortable. I certainly would stay there again and would recommend it to others.Genuine Hotels.com guest review
"Decent place but bring earmuffs"
I will start out with the good. The hotel looks great from the inside and the rooms are clean and have all the basic things you will need. In addition, the staff seemed very helpful and of course the price is great too. Now, for the bad. For some reason it seems that the rooms have very thin walls to the outside. There is a popular bar right across […] the street, and if you are staying on a weekend night, don’t expect to get much sleep. I understand that the hotel can’t control the outside environment, but every noise that is occurring outside will feel like it is right in your room. This will include drunken people from the bar next door, and all kinds of cars and trucks driving through all throughout night. In addition, the neighborhood that the hotel is located is in not exactly the best. The streets are a bit dodgy, and appear not too safe. And there was an abandon warehouse right outside our window for our viewing pleasure. So overall, if you are trying to save some bucks, go for it, but bring ear plugs. If you can afford it, I would recommend staying elsewhere. Read moreGenuine Hotels.com guest review
"Great bargain in the Big Easy!"
From the friendly and helpful clerks to the conscientious cleaning staff (with wonderful complimentary breakfast in between), we had a great stay at Spring Hill Marriott. I will stay here next time I'm in New Orleans.Genuine Hotels.com guest review
"Worst experience ever"
4 jackets simple dissapeared from my closet and nobody is gives any answer about it. They just don´t care. I have never thought this could happen in a Marriot in a US hotel. Please think twice before going to this hotel.Genuine Expedia guest review
Response by SpringHill Suites by Marriott New Orleans Downtown I am extremely sorry that we were unable to locate the jackets in your room after your departure. We are currently working in conjunction with the Marriott Claims department to see what we can do about your missing lost and found items. We are reviewing cameras, interviewing associates, etc. As soon as we have more information the claims department will be back in touch with you.
The staff was great when I wanted to move my room. They went out of their way to help. Very clean facility and super convenient to the convention center.Genuine Hotels.com guest review
"great for a short stay"
Staff was excellent. Our room had a stain in the carpet and mold in the shower. Hotel location was great. Close to Quarter and CBD.Genuine Hotels.com guest review
"The Best Mardi Gras with one exception"
This Hotel and it's Staff was the best. I went this past weekend for Mardi Gras and I had my kids with me. The Room was very clean and large enough for all of us to be comfortable. The bed was comfortable and the complimentary breakfast was actually great with enough choices for everyone. If i had one grip it would be that the bars outside of the window […] til 4am. you can literally hear the people talking and the DJ. Either their needs to be an improvement on the windows or inform guest of this. Read moreGenuine Hotels.com guest review
just need better light in bathroom.Genuine Hotels.com guest review
"Don't stay here if you want to sleep!"
I was here with my family of 5. Our room was about 50 feet from a nightclub across the street, the music was so loud, the hangers were vibrating in the closet. It went on until 6 AM. Needless to say, we didn't get much sleep and we won't return... The hotel's response when we called the front desk, "we have earplugs..." and "there's nothing we can do […] for you"... Read moreGenuine Hotels.com guest review
Response by SpringHill Suites by Marriott New Orleans Downtown I am sincerely sorry that you did not enjoy your stay with us. A portion of our hotel is located across the street from a nightclub. We have bought a white noise machine for when we cannot move guest’s rooms and are testing the noise level on weekends to ensure the nightclubs stay within the mandated noise ordinance. I also apologize that the staff was not more courteous to you. I assure you that we will begin more training immediately with our staff on the proper way to deal with complaints such as yours.
"great location, but parking is not included"
Close to Carnival Port, restaurants, and French Quarter. Very nice and clean. Staff was polite but not overly friendly. Hotels.com said parking was $20 - they charged me $25 even when I showed them the confirmation. I would stay here again.Genuine Hotels.com guest review
"Great hotel for the price"
We booked a room here for the weekend before Fat Tuesday, and we're surprised how close it is to all the Mardi Gras action. The rooms are clean, nothing special though. No ventilation in the bathroom is the only thing I would complain about. All in all, I would stay there again.Genuine Hotels.com guest review
"Good Value for Mardi Gras in New Orleans"
This room easily accommodated 5 people. It was very clean and quiet, with good (although expensive) onsite parking. The morning breakfast served both hot and cold food. The walk to the French Quarter was long, but there is good bus service, and the tram cars are nearby. Check out time is noon which adds to the convenience. We would definitely stay here […] again. Read moreGenuine Expedia guest review
"Short walk to New Orleans centre"
This is the usual good standard of Springhill Suite hotel. Spacious and comfortable room. Decent breakfast. Clean suite and communal areas. Pool is small and tucked away in a courtyard. It is a 10 minute walk to the New Orleans center. The immediate neighborhood is ok but isn't great. Within 5 minutes walk is a small pedestrianized area close to the […] casino with a some nice bars and restaurants. Read moreGenuine Hotels.com guest review
"Everything was as expected."
Breakfast was good. Close to everything. Really close to the cruise terminal. Short walk to get on the ship.Genuine Expedia guest review
"Superb location, comfortable for a family of 5"
Great city, great location, great hotel. Clean and roomy with very nice staff. Good breakfast. Walking distance to the best Landmarks of the city. Average+ Parking, much better than what I expected.Genuine Expedia guest review
"Very Nice Hotel"
The Hotel itself is wonderful. The Warehouse District, not so much. But 2 1/2 blocks from the Convention Center and Emeril's, Excellent. 1 1/2 from the French Quarter. Overall, good place.Genuine Hotels.com guest review
"Overnight Stay In New Orleans"
The hotel was great and the staff were kind and very helpful. Connecting to the wifi was very easy and the room was clean. The only downside was the parking. The hotel parking lot can get full very quickly, but they do give you a few other options. Your first option is a lot just west of the hotel on the corner of Tchoupitoulas Street. and St. Joseph […] Street. That's $20 and you can park there over night without having to put more money in the cash box. The second is a lot east of the hotel on South Peters Street. $20 for the day, $40 for overnight. And the third is St. Joseph Street and Fulton St. $20 for the day, $40 overnight. I would stay there again the next time I go back to New Orleans. Read moreGenuine Hotels.com guest review
"near cruise terminal"
We would definitely stay here again when going on a cruise. It was a very easy walk to the cruise terminal. Everything about the hotel was very nice, clean and comfortable as well as spacious. A little disappointed in the breakfast. Would highly recommend.Genuine Hotels.com guest review
"Nice place and close to many places."
Only negative was there was no parking at the hotel.Genuine Expedia guest review
"Nice hotel near the convention center"
Was a nice hotel, rooms where clean and the staff was very helpful. Breakfast in the morning we well done. Can get a little loud from street noise but a solid stay.Genuine Expedia guest review
I was surprised at the extra $5.00 charge for parking. Hotels.com quoted parking at $20.00 per night. I was charged $25.00 The television was in an awkward locationGenuine Hotels.com guest review
"Nite before cruise"
Wanted an inexpensive room near Carnival port. This room was extremely nice and the breakfast buffet was very good. Was walking distance to many restaurants in the Warehouse District. We would stay here again and would recommend to anyone.Genuine Hotels.com guest review
Fantastic hotel will stay again on next visitGenuine Hotels.com guest review
The price is great for NOLA, but nothing about this hotel says 3-star. The room needs some renovation and redesign because it is cramped, especially for a suite. The water line feeding the toilet has a leak. The breakfast lobby was a cluster and service was almost non-existent. We checked in at 4:00 pm and NO parking was available - had to park on the […] street and risk vandalism in NOLA. I would only use this for the price, and I would not take my children there. Read moreGenuine Hotels.com guest review
Wonderful the front desk staff went above and beyond to make our stay exceptional !Genuine Hotels.com guest review
"Went for the Sugar Bowl !!"
Location was a short cab ride from burbon st,, superdome- etc. Walking distance to convention center. Parking is an issue, but a short walk down the street for $20/day instead of the $30 at the hotel. Service was quick, when we asked for extra towels , etc.. I wouldn't hesitate to stay here again.. Not over the top fancy, but definitely an acceptable […] hotel for this area.. Boomer - Sooner Read moreGenuine Hotels.com guest review
"Family Christmas Vacation"
The hotel was convienant to everything we wanted to do in New Orleans. The room was spacious and clean and we had everything we needed. We got there early before the room was ready, and they allowed us to park in the garage so we could start our sightseeing right away.Genuine Hotels.com guest review
"Fix your rooms"
The room was in need of some repairs. The window faced a noisy bar and there were chips in the pane. Possibly from bar patrons harassing hotel guests (despite it being the third floor). Nonetheless, it doesn't present a very good idea of what the neighborhood is like. Other issues were that the cover of the air conditioning unit wasn't even screwed […] on. One of my kids touched it and it almost fell on them. When informed, the staff seemed neither surprised nor very interested. Read moreGenuine Hotels.com guest review
Our room could be described as adequate if not for the rather high price. The hotel is probably best described as a 2 star even if everything worked properly. It didn't. The TV was broken, the window curtains were ripped, we had to call 3 times over two hours in order to get enough sheets for the beds. On the whole, it is not a professional operation. […] The staff isn't that interested in helping or moving quickly. There are better options and better locations. I wouldn't recommend it. Read moreGenuine Hotels.com guest review
"Christmas in NOLA"
Clean, and simple. Good value for the price. Very helpful staff.Genuine Expedia guest review
"Close to sites"
The room was large but set up a little strange. It was close to many of the sites we wanted to see but not to close to be kept awake all night. The staff was great, very helpful. Breakfast was good., crowded, but the staff was always busy filling everything back up. We would stay again.Genuine Hotels.com guest review
Be careful, the parking was expensive, it's more than $25 per night! And awful breakfast related to hotel prices. Other staff were acceptable.Genuine Expedia guest review
"Affordable and clean hotel near the Riverfront."
Good hotel w.r.t to the price paid. Continental Breakfast was nice. Staff was courteous and accommodating. Parking charges are $25 a day instead of $20 posted in Expedia. Overall happy with the 4 night stay.Genuine Expedia guest review
"Nice hotel for a good price"
Comfortable hotel.Genuine Hotels.com guest review
Close to French Quarter but far enough away to not get all the noise. Room was large and comfortable for a family of four. Breakfast was good and always plenty available. We would stay here again.Genuine Hotels.com guest review
The towel rack is out-dated and kept falling down! I can't believe they are still using it without changing a new one!Genuine Hotels.com guest review
The hotel was great, however, it was a distance from the French Quarter and a taxi was needed at night.Genuine Hotels.com guest review
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