The last full day that we were there, they did not clean our room until 6:00 pm. We told them at 4:00 that it was not clean. We had an argument with them until they finally said they would clean it. Every thing else was pretty much ok. They told us the pool Was heated but it was cold. The whirlpool was not working for the first day of our 4 day stay. […] hotel was very close to the World War II museum, which was good. Breakfast was good. Read moreGenuine Hotels.com guest review
We had a great stay and the hotel was in the perfect location. We parked our car and didn't see it again until we left. The transportation is great and no need for a car. The staff was always helpful, happy and accommodating to our every need. The breakfast that was included was very enjoyable and so was the singing staff. The restaurants near the hotel […] are the best plus add Irene's in the French Quarter. Read moreGenuine Hotels.com guest review
"Go ahead and book this hotel. It's a winner!"
Great stay - was in town for the New Orleans Film Festival and the Springhill Suites was right in the middle of the action. Close to the CAC and within walking distance to pretty much everything. Facility was clean, hotel staff was amazing, breakfast was ample and well-stocked throughout the mornings, downstairs dining area was comfortable and parking […] was surprisingly easy (was expecting to be blocked out of the small lot at some point in time, but never was!). Read moreGenuine Hotels.com guest review
"Sleepless & sticky"
We are locals who needed a night away. Upon arrival new valet kept us a half hour, hotel and valet arguing about who has parking available(stress). Upon entering room carpet was dirty, bathroom floor our feet stuck to and the worst was the most uncomfortable mattress ever .Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott New Orleans Downtown Thank you for letting us know about your visit to our hotel. I am extremely sorry that you did not enjoy your time with us. I assure you that I will address all of the problems you experienced with us to ensure that they do not occur again in the future. Thank you again for taking the time to let us know about your stay, because it is with feedback like yours that we can continue to improve.
"Nice hotel within walking distance to most points"
Great location, good size rooms,breakfast outstanding, staff very professional, courteous and knowledgeable about places of interest and the neighborhood.Genuine Expedia guest review
It was great and the staff was really nice.Genuine Hotels.com guest review
"Definitely worth it for $100 a night"
The hotel had a clean modern look. The receptionists were very knowledgeable of the area. The hotel location was within walking distance of many of the main sites. The room was clean and the beds were extremly comfortable. The room also had a couch with a fold out bed which was helpfull since we were a party of 5. The only negative was there was a club […] across from our room and when the crowd left at 3-4 in the morning they were very loud. Read moreGenuine Hotels.com guest review
I'll stay somewhere else next time. Not at all as I expectedGenuine Expedia guest review
Nice hotel. Staff was friendly for the most part. Room was clean. I would stay here again. Just a short walk and your near everything.Genuine Expedia guest review
"good location, good hotel"
close to everything; decent price. room was a little small and awkward setup- but clean, new and modern. really comfortable bed. able to park your own car and come and go- no valet required- but close enough to walk or take trolley to everything. not the best view- looked either abandoned or under construction across the street- but much of downtown […] NO is that way. good overall- I'd recommend. Read moreGenuine Hotels.com guest review
"Very nice and convinent"
Comfortable, clean worker very informativeGenuine Hotels.com guest review
"Close to Convention Center"
The hotel and my room were clean and very pleasant and the complimentary breakfast was very good each morning. The staff was friendly and helpful. I had no problem with outside noise even though I was not in a courtyard room. I would definitely stay here again.Genuine Hotels.com guest review
"Girl's Trip To Nola"
The location of the hotel was perfect for us. Away from some of the craziness of Bourbon St, yet close enough to attractions. Close to shopping at Riverwalk Outlet, great restaurants in the Warehouse District, an ez stroll to the Quarter, and the music on Frenchmen St. The staff was professional, courteous, the rooms were comfortable, and clean. Nice […] breakfast buffet. Microwave, fridge and coffee maker in the room was an added plus. Will definitely stay here again. Read moreGenuine Hotels.com guest review
"Nice hotel with clean rooms and safe place."
We were very happy with our stay? The hotel staff we friendly and eager to help upon arriving. Only thing that was a disappointment was paying for parking after already paying for a room! It was a safe parking lot but had we realized that in the beginning we may have changed our minds. Otherwise we were very pleased. Breakfast was very fresh and good. […] Close walk to downtown also. Read moreGenuine Expedia guest review
Stayed the night prior to our cruise. Great staff made me laugh.Genuine Hotels.com guest review
"New hotel at a great price."
We enjoyed our stay and even with the $25 parking charge we felt that the hotel was a bargain. The breakfast buffet contained a good variety of items and everything was delicious. We were close to the Julia St. stop for the Riverfront streetcar which we rode several times to the French Quarter. For $3 you can ride the various streetcar lines all day. […] Will definitely stay here again. Read moreGenuine Hotels.com guest review
Parking was expensive, but very convenient.Genuine Hotels.com guest review
"My experience at Marriott SpringHill Suites"
Let me first start by giving kudos to Maurice. He was excellent, efficient, accommodating and very professional. If this man didn't have a raise recently, he definitely should receive one or a promotion. The other staff members were ok. One such staff member, Kierra, I believe her name is, was very unprofessional and mentioned something about she wasn't […] going outside to assist a guest. I was very appalled. It's nothing against the hotel, because, it was fully equipped with all the essentials and the breakfast was surprisingly good but staff members need to be better trained. If they were all replaced with more staff members like Maurice, you would definitely have 5 stars from me as well as other guests. Read moreGenuine Hotels.com guest review
Stayed the night before a cruise. Good location. 5 people in our group. pull-out terrible. Beds comfortable.Genuine Expedia guest review
Response by SpringHill Suites by Marriott New Orleans Downtown Thank you for taking the time to let us know about your stay. I apologize that you did not find our sofa beds comfortable; however, I am grateful for the positive comments you shared about our hotel. Thank you for staying with us and we hope to see you again in the near future.
Great staff and rooms were very clean would stay again. Breakfast was a good selection. Hotel was a bit of a hike to attractions would be nice if they could get on bus route our weather wasn't the most favorable for lots of walking especially with a toddler:).Genuine Hotels.com guest review
"safe and quiet close to Riverwalk"
Loved it. Super suite room with great amenities.Very clean ! Delicious hot breakfast.Genuine Hotels.com guest review
Enjoyed our stay.... Hotel was very clean. It is in a quiet area but close to downtown attractions. Not a lot of parking for the size of the hotel, however there is a parking lot nearby you can use. Staff was friendly and if we asked for anything it was delivered quickly. Would stay again.Genuine Hotels.com guest review
"Walking distance to Port"
Friendly helpful staff. There were small ants in the room and hand towels left from previous guest. Towels were on hook on back of bathroom door, so probably weren't seen by cleaning staff.Genuine Expedia guest review
"Good deal for a one night stay after a night out."
Got there about 1:00 pm and was able to check right in. Room was a lil cramped but adequate and did have a small wet bar, fridge, desk and full sized sofa. Bed was comfortable and room was clean. No complaints for what we paid. Breakfast left a lil to be desired, but again it was "free". There was a small pool that I fully intended to get in but simply […] ran out of time. Overall, I would say it was about what I expected and I was pleased. Read moreGenuine Expedia guest review
Extremely convenient for walking to the French Quarter. I would suggest using Fulton Garage for parking (which is 1 block away), rather than paying to park at the hotel - MUCH cheaper!!!!!Genuine Hotels.com guest review
Response by SpringHill Suites by Marriott New Orleans Downtown Thank you for choosing Springhill Suites during your visit to New Orleans . We really enjoyed serving you. We also reccomend the Fulton Street garage when our lot is full. We look foward to the next oportunity to serve you.
"A suite in the city"
Would definitely stay again.great suite,breakfast, & convenience. Street parking available, except Fri. & Sat. Night.Genuine Hotels.com guest review
"Great looking room, no sleep at night!"
The room was very clean and cozy, but once the night club beside/below the hotel started their music, sleeping was out of the question! You could hear the bass and the windows vibrating from 11pm-3am. The bedding is nice and clean, but a bit heavy if you're warm when you sleep.Genuine Hotels.com guest review
I would recommend this place to everyone. Great locationGenuine Hotels.com guest review
We will stay here again if we come through. The breakfast was extremely impressive, staff was friendly and helpful. There were a few issues with the elevators and key cards not working but those problems were fixed and I do not feel the hotel should be faulted for those issues. Things breakdown everyday, they were fixed and there were no more issues. The […] hotel is very close to the new outlet mall, which was great! Walk through the mall, and your right by the French Quarters! Perfect!! Read moreGenuine Hotels.com guest review
"Excellent Place to Stay"
Wonderful hotel to stay at when visiting New Orleans. Very clean. Staff was very friendly. The free breakfast was outstanding. French Quarter was only a 15 minute walk so we didn't even a rental car. I would definitely recommend this hotel to anyone.Genuine Hotels.com guest review
"Nice room, horrible parking!!!!!"
as a family, we reserved a couple of rooms well in advance of our stay but they still had us in separate parts of the hotel and on separate floors. After much discussion they changed one of our rooms from two queens to a king size bed and got us on the same floor although we were still quite a distance from the rest of our family. Parking was horrid! […] They only had 75 parking spots in the garage on site so most of their guests have to park in a lot three blocks away from the hotel and walk back to their room. The rooms were fairly nice but small. Overall I would not recommend this hotel. Ive stayed in much nicer places for a lot less money and a lot less hassle! Read moreGenuine Expedia guest review
Response by SpringHill Suites by Marriott New Orleans Downtown Dear family, I first want to thank you for sharing your comments with us. It It is always our goal to have our guest have a flawless trip. We do block all rooms that have request but as you know we cannot gauarantee such things like room location. This all depends on the bed typere reservered and the departing guest so you see location isof rooms cannot be guaranteed . We acknowledge that parking can be a challenge and we are working on a valet salution for the weekends so that we can offer this option on theweekend whn our lot fills quite quickly. Again, thank you for sharing and know that we are working on the solution to make parking more friendly.
i loved New Orleans and what made it even better was how I slept at night. The room was clean and the beds and sofa beds were so comfortable. Most places we wanted to go to were in walking distance. The only thing I disliked was how small the pool was. Other than that it was an awesome four nights.Genuine Hotels.com guest review
cleanliness of roomsGenuine Hotels.com guest review
The hotel is clean and the room is spacious. It's hard to find the hotel because there's no big signs to show how to get there and the entrance door is by the side. The beddings are too soft, can't sleep very well.Genuine Hotels.com guest review
Great price...great room. Clean, affordable, friendly staff. Walked from our room to Bourbon Street.Genuine Hotels.com guest review
Really good hotel for big families! Great service and very nice people.Genuine Hotels.com guest review
It is one of the best hotels I've stayed in. The location was central to all the places I wanted to see. It was a short walk from the RTA station and we were able to walk to trolley to get to other places of interest. It had a fabulous ambiance and the staff was very helpful.Genuine Hotels.com guest review
"Overall great experience"
Hotel is very clean, very centrally located. Spacious rooms, courteous staff....we had a great experience staying here.Genuine Hotels.com guest review
This hotel is a two short block walk from the convention center. VERY CONVENIENT. While I was at a convention, I was able to quickly walk between the hotel and the convention center whenever I needed. My room had one king bed, a couch and a large desk. It had a huge TV that swiveled any way I wanted. I was very happy with the room.Genuine Expedia guest review
Arrived late evening. Reception staff, Miss Kiera, was very friendly and efficient. Checked us in quickly and provided information on amenities and map of area. Hotel is clean, breakfast was good, staff there were friendly and helpful as well. Location is within walking distance of casino and river walk area but not right "in the mix". Would stay here […] again! Read moreGenuine Hotels.com guest review
"Rude and incompetent"
Checked in at 4:00 and our room wasn't ready. Asked about best way to get to the zoo they sent us to the street car that was a huge mess. The hotel is 5 blocks from st. Charles st. When I called before booking they said it was only 3 blocks. Then once on the extremely crowded street car we rode for only a few blocks then had to get off and wait for […] a very crowded bus only to get off again and get back on a crowded street car. It took over 2 1/2 hours to get to the zoo. We has our vehicles and told them we could drive but they still insisted that we take the street car for the experience. We were traveling with 2 families with small children. Breakfast was nothing special. Only change from day to day was the meat, turkey sausage, pork sausage, then turkey Canadian bacon. Line for a waffle took over 30 minutes. Staff was rude. Closed up at 9:00 promptly. Asked for towels the second night because we chose not to have our room cleaned everyday. Never received towels. Room was small the sofa bed was uncomfortable and nasty. Elevator didn't always work. Asked for a late check out because we had a tour and they would only give us 30 minutes and they would not give the other family traveling with us a late check out. Then when we came back early from our tour we were locked out of our room. Huge pain and they were soooo rude! Read moreGenuine Expedia guest review
Response by SpringHill Suites by Marriott New Orleans Downtown Thank you for taking the time to let us know about your stay. I am incredibly sorry that you had a bad experience with us. I will make sure that the Front Desk staff is informed about the construction going on with the streetcar so that no one else is given directions to take that route. I will also make sure we go over the proper way to speak to a guest with all of the associates so that we make sure every guest is being treated with respect. Again, thank you for giving us feedback, and I assure you that we will address your concerns.
Very nice hotel nice staff good locationGenuine Hotels.com guest review
"very close to everything. Walking distance"
enjoyed it very much.Genuine Hotels.com guest review
My wife and I enjoyed staying at this hotel. The room was spacious and clean. We had problems with the wi-fi in our room but that was the only problem. We woulde definitely stay here again.Genuine Hotels.com guest review
"Pretty much perfect for a quick New Orleans vacay"
If you're in Nola to party but are on a budget, want to be downtown but not in the Quarter, have kids or will be meeting up with family, this is your place. Great quality for the price. It's in the CBD, in between uptown and downtown, right off Julia St., which during the day is a street full of art galleries. At night the area surrounding the hotel […] is loud, so if you're there for that, more power to you. We were two old friends there with our daughters ages 6 and 11 and we found it amusing, really. The hotel is right near the CAC and some decent restaurants and a PJ'S coffeehouse within walking distance, as is the St. Charles streetcar that you can pick up near Lee Circle. Be prepared to pay for parking, though. We didn't have to pay because we have a handicapped plate, and for anyone with that need, we always found street parking within 2 blocks of the hotel with little effort each time we needed to park. The overnight lot is $30 for 24 hours, though, and hotel valet parking is $25 overnight. The breakfast was pretty standard, but good enough. My daughter and I loved the little pool area. The staff was very, very nice and helpful. My immediate family lives in New Orleans and so I personally almost never need a hotel, but I will be recommending this place to anyone who asks me for a good hotel on a budget. Read moreGenuine Hotels.com guest review
"Good quiet location. Close but not too close."
Enjoyed staying here. The associates are awesome people who love and enjoy their city. Close enough to restaurants to walk to. Close to the river walk Mall too. Parking was safe and secure.Genuine Expedia guest review
"Close to casino"
Had such a great experience very close to the casino. Really clean & great staff. Also really affordable. Definitely recommend!Genuine Expedia guest review
"close to the World War ll Musieum, and gooddinning"
Hotel staff was very helpful. Room was nice and clean and had a kitchenette (Refri & Micro Wave). Harrah's casino was about a 16 minute walk and Burbon street was only 5 minutes more. Free Parking can be problem, there is little to be had. There are parking lots, but they are Not cheap... So has the Hotel. All in all it was a Grand stay...Genuine Hotels.com guest review
"Great experience and friendly staff"
Staff was very friendly and helpful. Great location to area sites.Genuine Expedia guest review
Drove our personal vehicle, forced to pay $30 per night for valet parking, the car was returned with the front bumper damaged. Staff argued that it was "old" damage and they didn't do it. We know for a fact it wasn't there before because we had valet parking in the previous nights hotel and checked the car over before driving away.Genuine Expedia guest review
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