excellentGenuine Hotels.com guest review
OVERALL GREAT HOTEL.Genuine Hotels.com guest review
"Read the small print"
Turns out I signed a document that allowed the Hampton Inn in Jamaica, NY to charge me an advance for incidentals on top of my anticipated one night room charge. I had no incidentals for my stay there. It's one of the "read the fine print" lessons that I should have heeded, but didn't. I only found out after I called the hotel when reconciling my account […] and found that my charge was many, many dollars higher than the rate I confirmed through Hotels.com. That extra charge will stay on my account for 7 - 10 days according to the hotel and then it will reconcile with the zero in incidental charges that I actually had and be credited out of my account. That's a sweet deal for Hampton Inn. I imagine the interest they collect on these advanced “incidental “ funds on 175,000 guestrooms worldwide for a 7 - 10 day period, is not chump change. It's wrong, in my opinion, to be made to pay for something I didn't use and denied the interest on that money in my own account for 7 - 10 days. Read moreGenuine Hotels.com guest review
"Clean, affordable and located near JFK"
I spent a night with my family at this hotel between flights from Europe and towards Arizona while the early January 2014 Nor'easter struck the East Coast. This is a good hotel, very reasonably priced and excellent for a night layoff in New York. Staff was very friendly and the airport shuttle pick us up and dropped us off in spite of the snow and blizzard […] conditions. The room was very clean, with comfortable beds and large-diagonal HDTV. The only issue I had was with a clanking noise produced every time the AC/heating unit started or turned off; and it started and turned off many times during that night that experienced outside temperatures in the low 20 degrees. Read moreGenuine Hotels.com guest review
"Nice hotel for short stay"
I needed to book a hotel quick due to being stranded at JFK. The Hampton inn was convenient comfortable and great service. The only drawback is that for good one has to got to the hilton that is connected to the hotel. Great staff and the transportation offered to and from the airport was great.Genuine Expedia guest review
"Shuttle doesn't pick you up at your terminal just at Federal Circle!"
My husband chose this hotel based solely on other reviews and the fact that it claimed to offer a shuttle from JFK. I was flying with a 3 yr old, as well as being pregnant at the time, so limiting the amount of lifting the luggage was important for me. When my flight landed I called the hotel and requested a shuttle pick up. I was informed that I would […] first need to take the airtran and get off a station in order to be picked up somewhere away from the airport itself. This defeated the entire point of finding a hotel with an airport shuttle as I would be lugging our bags around on and off subways anyway since they don't actually come to the airport. I chose to pay a taxi and arrived at the hotel with the drivers help unloading the bags. After check-in I asked if someone would be able to help me with our bags to the room. The receptionist just pointed out a cart I could use, which again meant me lifting our heavy bags onto and off the cart. The next morning when preparing for the shuttle to at least take us to the airport, I loaded the bags myself onto a cart and headed downstairs to wait. The shuttle arrived and began loading everyones bags onto the bus. It was overcrowded and he wasn't handling the bags with any care at all, trying to pack as many on as possible. I chose to stay behind rather than risk cramming into the bus and causing injury to the baby. Ended up with a taxi again...Their shuttle is a joke and false advertisement. Won't be staying there next time. Read moreGenuine Expedia guest review
"Great hotel, helpful staff , great shuttle service"
Great overallGenuine Expedia guest review
"a nice hotel"
we pleased with hammpton hotel any branchGenuine Expedia guest review
Beds too high for older people, Duvets are to heavy for sleeping. Will probably not use Hhampton Inn for our needs again, but liked hotel and complimentary breakfast was excellent. Previous times have enjoyed more. Only our personal feeling, but are 80 yrs. old!Genuine Expedia guest review
We just needed a hotel close by JFK for a night since we got in close to midnight. They have shuttles servicing between JFK and the hotel, so that's convenient. Overall it's clean and comfortable.Genuine Expedia guest review
"Very practically located hotel close to JFK"
We were flying in from Orlando arriving in JFK at 9 am. After the pick up in Liberty Circle, arrival at the hotel was at 9:45 am. The check-in counter staff patiently explained to us that check in was at 3 pm, and offered to keep our bags for us which was helpful. The staff also invited us to rest in the lounge area. What surprised me the most is at […] 10:30 am, the staff said that she has managed to get me a room. It was a fantastic effort from the staff. Read moreGenuine Expedia guest review
"Worst stay ever"
I made a reservation for 5 people and when I got to the hotel they only have rooms for 4. I showed the payment receipt for one room for 5 people. They said it was a problem at the Expedia website because they don't have this type of room. Even with the payment they didn't let us gave a extra bed and one of us end up sleeping on the floor. The staff […] said they couldn't do anything to help us. I do not recommend this hotel! Read moreGenuine Expedia guest review
"Nice welcome back to the US"
We have been living in Central America and came home for the holidays. This hotel and it's staff welcomed us kindly. We were glad to be home and be treated so well. Friendly and attentive.Genuine Expedia guest review
"consistently good hotel"
Very nice - hotel manager was great. We were unaware of the rules pertaining to taxis being allowed on hotel property and they called a car service for us because we were meeting friend. My Sig other was not happy about this because the cost was a lot higher. But the hotel manager picked up the bill. How cool is that???Genuine Hotels.com guest review
My stay was adequate on this occasion. This was my second stay at this hotel within a year. On the morning of check out, only one elevator was operational. Being a handicapped person, this was a big inconvenience. Additionally, when I arrived home, my credit card was charged fifty dollars in addition to the original charge for the room and taxes. When […] I called to determine why, I was told that the money was on hold for incidentals, even though none were incurred. My next stay in NYC may not include a stay at this hotel. Read moreGenuine Hotels.com guest review
"Airport overnight start"
We arrived at midnight and took 30 minutes to get checked in due to one front desk person and several people checking in several individuals. Stayed 5 hours and left. Nice property and I would use it again.Genuine Hotels.com guest review
"Forgot to send the bus to the airport at night"
The only real issue we had is that if you arrive late to JFK the hotel doesn`t have a regular bus service. You have to call them. But the problem is that we didn`t have a cell phone so we had to go to a public phone to call and didn`t have enough coins for it, some good person borrowed us his cell phone but guess what?, they forgot to send the bus and […] left us all family of 5 with children freezing ourt there in the cold. The temperature at JFK was in the 20s. Read moreGenuine Hotels.com guest review
"Comfortable place to rest in-between flights."
This is the place to stay if you want to rest on a stop-over, in-between flights. The staff are nice, clean and comfortable room. The airport shuttle was timely, pick you up at Federal Circle and drop you off at your respective airline terminal. I jumped on the shuttle to link with the Air Train to Jamaica Station, then got on LIRR for a quick trip […] to the city. Breakfast was good, and a goodie bag is available with water, fruit and snacks as you check-out. Read moreGenuine Expedia guest review
"Not a luxury hotel, but perfect for a layover"
Very satisfied, the neibourhood is safe, the staff extremely helpful and polite. Easily parked my car. The hotel is not the most convenient if you plan to visit Manhattan, but is the perfect choice for air travellers. Not sure about the shuttle at nightime. During the day there seemed to be always one in the driveway.Genuine Hotels.com guest review
"Noisy with little sleep"
Hotel was clean and convenient and offered a satisfactory breakfast.The room itself was quite nice and we heard no outside noise. That being said, the insulation between the rooms, especially the doors inplace to make rooms adjoining, was poor. We were awakened twice by just rowdy talk and laughing from the room next door, at 1 AM and 4:30AM. They did […] honor their 100% guarantee though and gave us a "be my guest" voucher for the night. This hotel has a "no noise" policy and if we had complained a third time, they would have asked the noisemakers to leave the hotel. Read moreGenuine Hotels.com guest review
"its a must visit"
very nice hotel next time I stay in New York I'm definitely staying there againGenuine Hotels.com guest review
"Great Hotel as allways"
With the exception of last year at Thanksgiving, Sandy got in our way, we have stayed at this hotel every time I go home. Service is always great and since they remodeled the breakfast area there seems to be more room. The only negative is the neighborhood and the beds were just too hard for my back. Otherwise I will stay there again next Thanksgiving […] if we travel to the city. Read moreGenuine Hotels.com guest review
"Convenient to family"
Easy check in staff very helpful. Breakfast was good but the area needed to be larger. It was somewhat chaotic on Sat. Morning.Genuine Expedia guest review
the staff was very helpful during my checking in/out process we were their for my uncle funeral n they even extended our check out time without an additional fee . the service and staff was outstanding we will stay there againGenuine Hotels.com guest review
I was very comfortable. Everyone was very nice.Genuine Hotels.com guest review
"Convenient to the airport."
My flight from out of the U.S. came in late. I called to make sure my reservation would be held & they were very pleasant about holding the room. They told me to call when I had my luggage & the van would pick me up at the appointed place. I did that on the phone in that area to call for the van. I received a recorded message that the system was not […] open at that hour. I then rented a car & went to the hotel. When I arrived their van was outside & dropping people off. They had no idea that the phone at the airport was not working. Read moreGenuine Expedia guest review
Check in/out was fine, airport shuttle and breakfast staff were very rude. Surrounding neighborhood is bad and a the location is a $60 cab ride from anything one-way. I would not stay here again.Genuine Hotels.com guest review
"good value hotel"
The hotel provided everything we needed, clean room, free wifi, free breakfest. We will do this again at this hotel the next time we plan a trip. Your staff was on point and we had a pleasant stay.Genuine Hotels.com guest review
"Late check in and early departure from JFK"
Although you can see the airport from the hotel, major traffic separates these 2 worlds. We did have shuttle pickup but they pick up from a central location, Federal Center, which requires a bit of a hike and a ride on the Air Tran. Once there, we were met by a wonderful driver who made the hastle worth it. He made sure that we knew how to go back the […] next morning (and the return trip does drop off at individual terminals....wonderful), gave us suggestions for food, and was just plain pleasant. Check in was easy, the room clean, and dinner at the adjoining Marriott was more than adequate...again, pleasant staff. Thank you so much! Read moreGenuine Expedia guest review
"subpar for a Hampton"
Breakfast staff was very rude and LOUD. Check in and out was nice, room was clean but slightly dated. I wud pay the extra $ to stay next door. Surrounding neighborhood was bad, and its a $60 cab ride into the city from here.Genuine Hotels.com guest review
"Very nice people, close to JFK, free shuttle."
Very nice people. Close to the JFK. Easy shuttle from the airport running every 30 min. The included breakfast was basic but just ok. The young lady keeping things filled and clean was extremely effluent and nice. The rooms were ok, for being next to the airport. I would definetly stay again if I were overnighting and wanted a place to stay close to […] JFK. Read moreGenuine Expedia guest review
shuttle service provided to and from JFK -- perfect for an overnight to catch early connection. hotel is connected to the Hilton for easy access to food/bar.Genuine Hotels.com guest review
"Clean, close, comfortable"
Stayed before and after trip. It was nice to return to a familiar place after the trip when you are tired and just want a shower and clean comfortable bed.Genuine Hotels.com guest review
"Thanks Ana and Trudie"
I have always stayed at the Hampton Inn when I come into my hometown of NY and have always been treated well when staying here, but this particular stay is especially important because I had to go under anesthesia and was quite sore and still I received the same treatment that I normally receive when I am upbeat and mobile. Trudie made certain that […] the prescription that I held in my hand was filled and Ana ensured that I had the appropriate bed. If a handicap was needed, it was available. I was most comfortable and felt I was in safe hands. Thank you as always. Read moreGenuine Expedia guest review
Wonderful staff and serviceGenuine Expedia guest review
"Nice and close to the airport"
I enjoyed my stay overall in the hotel. However. I did get woken up by the heater turning on in the middle of the night a couple times. I wish that system was not so loud.Genuine Expedia guest review
I reserved a nonsmoking room. When I checked in, I was sent to a smoking room. My flight arrived quite late so it was about 11:30 pm by the time I got in. I was exhausted and couldn't bear to repack and move rooms (or didn't even know whether I would be allowed to do that). But the smoke stench in the room was horrible. I could hardly sleep. When I […] checked out the next morning, nobody asked me how my stay was. Read moreGenuine Expedia guest review
"Close to JFK"
My friends and I thoroughly enjoyed our overnight stay. We arrived about 9 a.m. and was able to enjoy of the full breakfast available until noon(?). The food was great and the service was excellent. We had a few problems using the wifi connection but the front desk helped courteously and efficiently. This hotel has an enclosed walkway with the Hilton […] next door. We had a quiet dinner and the help there was also gracious. All in all this is a great to stay! Read moreGenuine Hotels.com guest review
Excellent all around! The room was clean, spacious, and very comfortable. I'm a gym rat and this place has one of the best hotel fitness rooms I've ever seen. Breakfast was also pretty satisfying. All the staff were exceptionally friendly and attentive. I'll definitely stay there again as I am a frequent NY visitor.Genuine Hotels.com guest review
"convenient to airport w/shuttle service"
The hotel provided everything we needed to get us home the next day. We did eat at the Hilton which was convenient, and the food was fine there. We will do this again at this hotel the next time we plan a trip. Your staff was on point and we had a pleasant stay.Genuine Hotels.com guest review
Exceklentvery welcoming and helpful.Genuine Hotels.com guest review
"I like the Hotel location, close to the Airport."
The staff is professional, pleasant and accomidating. This was the third time staying in this Hotel and I would stay there again.Genuine Expedia guest review
"It Was a OK Place To Stay Nothing More Nothing L"
As the overall hotel goes it was fine. I really don't like not having a restaurant on the premises and had to resort to ordering from a nearby chicken place twice. Staff was fine, no complaints there. Can't really rate it more than average.Genuine Hotels.com guest review
"Very nice hotel near JFK"
Overall the hotel is pretty great. At that price range- $150 to 200 its a very good deal. Very close to Kennedy Airport. Room was decent sized and clean. We didn't stay too long but managed to squeeze in breakfast before we pulled out. Only criticism was the parking lot was very crowded. Took a long time to get a space and I didnt want to park on the […] street because the neighborhood is not real safe. This is a great and reliable chain of hotels providing good quality for your budget. Whenever I travel on business I look for a Hampton Inn. Read moreGenuine Hotels.com guest review
"Would stay here again and again!!"
Wonderful!!!Genuine Hotels.com guest review
"Nice Hotel close to JFK airport"
Hotel is so nice, Shuttle service to the airport was great, staff are all so friendly and helpful, the room is clean but unfortunately not comfortable at the beds are so high my mother couldn`t climb to the bed we had to ask for a stool. i stayed standing the whole too nights i couldn`t sit, these beds need to be adjusted or changed. but overall the […] hotel is nice breakfast is nice as well Read moreGenuine Expedia guest review
I enjoyed my stay however the bathrooms weren't as clean as I hoped and also I wished for the price the rooms had microwaves! I wasted a lot of expensive food due to lack of accommodations . Other than that it was ok!Genuine Expedia guest review
"Close to bus stop"
Hotel is close to the bus route, walking distance, remember to buy the metro cards in the next hotels gift shopGenuine Expedia guest review
"My stay at Hampton Inn JFK"
Great visit. The staff were very helpful with my Internet problem. Very kind people. Thankyou.Genuine Hotels.com guest review
I had a wonderful stay. The only thing that was disappointing is the room did not come with a microwave or a refrigerator. So it was impossible to save food. We had to throw the food out.Genuine Expedia guest review
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