it was just fine !Genuine Hotels.com guest review
"JUST A PLACE TO SPEND THE NIGHT"
Called to notify front desk that we would be arriving late. Was told to call back because he was busy. Got to check in. Personable front desk attendant but very sloppily dressed. Got a room on the second floor. You could follow the dirt on the carpet to the stairs,up the stairs and to your room. The room was suppose to have refer and microwave, none […] in the room. Room was clean, Floors squeaked a bit(sorry to the first floor people). Get a room facing the back if you like quiet; however you are facing the back of a concrete commercial building. Skip breakfast unless you like waffles,hard boiled eggs, sausage and cold cereal. Coffee pretty bad. All in all if all you need is a place to sleep and are not picky, its ok. If you are look elsewhere. For the price I expected better. Read moreGenuine Expedia guest review
"Centrally located for wine tasting."
We had two puppies with us and they made them feel welcome. A garbage can in front of the hotel would have been nice to put the puppy droppings in though. We had to go into the dumpster enclosure and that was a bit scary at night.Genuine Hotels.com guest review
first impressions is also the most important not great when the guy at the front desk is unfriendly sweating and to big to stand on his feet.Genuine Expedia guest review
"Did the trick"
It was fine for a business stay. Payed more than I wanted to but compared to the other options in the area this was a safe and clean stay away from home.Genuine Hotels.com guest review
Location is easy to locate. The staff is very minimal. When I checked in, he did not rise from his chair. No real extra's, Carpet needs to be replaced.Genuine Hotels.com guest review
This was by far the worst hotel I have stayed in. There were stains on the carpet and walls in my room and the bathroom was dirty. There furniture was old and there was a mable piece missing under the bathroom vanity. Under the sink was very dirty. There was a yellow stain on the outside of the toilet. You could hear every noise in the next room and […] hallway. I would not stay here again Read moreGenuine Hotels.com guest review
The staff was very nice. We were in town for a huge bike ride. The entire hotel was booked by cyclists. The first thing we noticed was the vending machine with bottled water was out of order. In our room there was a uphulstered cushion on a built in bench below the window. I don't even want to speculate what that ledge has been used for... it was disgusting. […] If the entire town hadn't been sold out, we would have left. Read moreGenuine Hotels.com guest review
"expected more for the money"
The surrounding neighborhood is a business district. Location did not have curb appeal but close to stores and shopping. The interior was average. The carpets were old and looked dirty. The check in counter was across from the closet where cleaning supplies are stored. The door was open throughout the day. The clerk was not helpful in directing us to […] wine country attractions. Breakfast was disappointing unless you like hard boiled eggs for breakfast. We won't stay here in the future Read moreGenuine Hotels.com guest review
"Average aging franchise/chain motel."
The room was well enough equipped with fridge and microwave, decent wifi, effective hivac, and new HD cable TV. Cleanliness was good and housekeeping effective. Breakfast was limited. Hotel staff was not very responsive regarding anything out of the ordinary, but kept up with normal duties ok. The biggest complaint is one I have with many chain hotels....if […] every room is non-smoking then say so on your rates listing so I know I don't want to stay there! I smoke and don't want to have to go outside to do it. The listing for booking this hotel on Expedia shows rooms posted as non-smoking, then other identical rooms listed as 'standard'. I'm starting to see this as an intentional deception to prevent losing smokers, so that we have pre-paid by the time we find out we can't smoke in the room we're paying for! Read moreGenuine Expedia guest review
"Avoid the place"
NO ELEVATOR and all "regular" rooms on 2nd floor. As we were staying more than 1 day we had more than our usual amount of luggage. We each had to make 3 trips up and down the stairs at check in and another 3 each at check out.Booked this Inn partially because it showed a Business Center. When tried to use, we found that the computer had been out for […] quite some time. The hair dryer did not work and was not repaired or replaced. Read moreGenuine Expedia guest review
"Stayed in Santa Rosa."
This hotel was very clean. The room was inviting, bed comfortable. Sheets felt crispy clean. Room smelled good, not deoderized, had coffee maker, blow dryer. Breakfast was good. I was pleased that I got what I paid for other cheaper places in the area with terrible reviews so I paid abit more and was not disappointed.Genuine Expedia guest review
"Close to freeway entry /exit"
The hotel was clean and up to date, the free breakfast was good, enjoted our stay.Genuine Hotels.com guest review
"Ok place to stay"
Aging, clean, well maintained, friendly, helpful staff. No elevator and only one entrance so if you have large, heavy baggage like the bike cases we brought, ask for first floor.Genuine Hotels.com guest review
"One night weekend stay"
No elevator Hall carpets worn and dirty Just had surgery and stairs were very hard to walk up Thin walls - heard the people next doorGenuine Expedia guest review
"Adorable Comfortable Room"
My room was surprisingly clean and comfortable, they upgraded me to a mini suite which had a small kitchen. The bed was super comfortable with like five pillows and a couch in the room. The shower was brand new and very nice. I'd totally stay here again. They also didn't make me give a deposit which was really nice!Genuine Hotels.com guest review
I would never recommend this hotel to anybody ... My wife was bitten by a BedBug!Genuine Hotels.com guest review
Okay but carpets need to be cleaned both in hallways and bedrooms. Maid service was very good and the breakfast was acceptable. We had very noisy neighbors late into the night during our stayGenuine Hotels.com guest review
"conveniently located by shopping and freeway"
The hotel was nice and everyone was very friendly. The only thing missing was movies to buy on the T.V. but we enjoyed the stay.Genuine Hotels.com guest review
"typical discount hotel"
This is a regular, non-luxury , not-terrible hotel that has bad coffee in a series of coffee thermoses. The breakfast is also very low quality food. Again, I think that's expected with this type of hotel and price range. Although it says it's in Santa Rosa, it's quite far from downtown santa rosa, you definitely need a car to get here.Genuine Expedia guest review
"OK hotel fairly close to airport"
We were not told that there is no elevator and my partner has knee problems. Air conditioning did not work well. Pillows pretty sad and when I asked for more I was told they only had one extra one. King bed was good but overall impression was that room was overpriced for what we got.......Genuine Expedia guest review
"On the main strip"
We used the hotel as an over-night to avoid driving back to San Francisco and then returning the next day. Labor Day weekend caused the rates to be very high for such a basic hotel, but not having to tackle the SF drive avoided a lot of stress and made it worth it. The desk staff had a great recommendation for food in town and made the stay memorable. […] We would probably stay again in a similar situation. Read moreGenuine Hotels.com guest review
"Poor quality in need of general maintenance"
Terrible bed, hard as a rock, both my wife and I woke up with back aches. Good thing we were both tired or we probably would not have slept much. Good thing we brought our own pillows, since they had miniture lumpy ones. When I asked of the hotels policy on bed bugs they replied that they did not have one and further stated that all households have […] bed bugs. I told him he is wrong. Stay at quality inn in petaluma, much better as we heard from friends who stayed there. Unpainted/patched surfaces in bathroom. Stay away. Read moreGenuine Hotels.com guest review
"Bare bones room"
Reasonably clean place to stay. Not attractive. Better than camping.Genuine Hotels.com guest review
Personally this hotel was a bit overpriced for the amenities. This was a last minute reservation on a holiday weekend. Once inside we realized why this was one of the few hotels with openings on a major holiday. Large "ball" of hair under the bathroom sink, damaged threshold molding that wouldn't let the bathroom door close and a large broken edge on […] the bathroom mirror that had been there for some time. A step up from a Motel 6, but not a big step. Read moreGenuine Hotels.com guest review
"Gets the job done."
This wasn't the nicest hotel I have ever stayed in but it wasn't the worst either. The room was clean, the staff was helpful, and the location was just what we needed. It could use some updating but all-in-all there aren't any bad things to say.Genuine Expedia guest review
"Nice place to stay"
I would not hesitate to recommend this hotel. Nice, clean, friendly people to deal with.Genuine Hotels.com guest review
When we walked in the front desk is in an akward section of the room. You are first faced with open doors to the main hotel laundering room. Both staff members we met were cold and disinterested. The cleaning staff were very nice and helpful. The whole hotel seemed kind of dirty and in need of upgrading.Genuine Expedia guest review
"convent to our event"
it was quiet and peaceful.Genuine Hotels.com guest review
"not in a nice area of town"
The hotel was not very clean and for the price was not what you would expect. The area of town was a bit questionable and not near any of the areas of town you would want to visit. The carpets need to be cleaned through out the hotel.Genuine Hotels.com guest review
"Needs renovation and elevator"
This property does not have an elevator, and the only entrance is the front door. It's a real chore getting your luggage to and from your room if you have an end room on the second floor. Not only must you navigate the stairs, but you have to haul your luggage to the center of the hotel to access the parking lot. The room was large with sofa, center […] island with sink, fridge, microwave, and TV from a 1980's garage sale. Everything was worn, and the mattress was worn out. Needs a renovation. Although there were bars next door, there is no nearby food. Read moreGenuine Hotels.com guest review
"I guess it was the best in the area."
It was like a big motel Six. No bed bugs! Semi- seedy part of town. Staff very nice though. However. It should have cost more like $60.00 a night not $150.00. Free internet. But our destination was Sanoma about a half hour away @ $350.00 a night.Genuine Expedia guest review
"Away from the crowd but close enough to everything"
The hotel is located on the main road thru Santa Rosa, away from congestion, but close to shopping, dining and the sights. An older property but comfortable and clean. There's no elevator, but it's only two floors anyway. The staff is friendly and helpful. The rooms are comfortable and clean, with modern electronics.Genuine Expedia guest review
"Don't Book here..."
Dark, dingy and dirty! No elevator- lights on timers above work areas in rooms. WAY too expensive. YUK!Genuine Expedia guest review
"Tired, dingy and overpriced"
We stayed here when everything else was booked up in the area. We were quite disappointed with the quality of the hotel, the place is long overdue for refurbishment. The hall carpets are stained as are the room carpets. The decor is dated. The location is out of the way and in a strip shopping mall with very little nearby, other than fast food chains […] and laundrymats. We checked out prior to breakfast so cannot comment on that. For $169/night I'd expect a little better. Won't stay here again. The staff were nice. Read moreGenuine Expedia guest review
The staff did not seem interested in helping with directions or points of interest in the area. It's funny how more expensive hotels are friendlier, you get what you pay for. The room was clean and well stocked, just above motel 6.Genuine Hotels.com guest review
A comfortable motel, but a little tricky to find (small motel sign) without a GPS. The accommodations were quite good and consistent with other Quality Inns. The motel is located just south of a large shopping district/mall. I was disappointed that the motel did not have a pool as my kids needed the exercise and relaxation.Genuine Hotels.com guest review
"Everything we needed"
This hotel met our needs. We booked only one night before the event we came to see. Our room was quiet and clean, beds were comfortable. The continental breakfast was better than I expected. It included boiled eggs, sausage, waffles and instant oatmeal along with the usual breads, juices and cold cereal.Genuine Hotels.com guest review
We were excited to stay at the hotel on our trip to the Redwoods. We got there & from the outside very cute....but when we got to the front desk to check in the gentleman wasn't very friendly. The room was nice, but the beds were so uncomfortable. In the morning the girl at the front desk was nice, along with the breakfast.Genuine Hotels.com guest review
"This is a good hotel"
Don't expect anything great. It was clean and neat. Breakfast was basically cereal and waffles and nothing else. But it was OK.Genuine Expedia guest review
The bed was comfortable, but the facilities were pretty bare bones. The toilet clogged and the hotel told us to come downstairs and get a plunger. We had to plunge the toilet ourselves!Genuine Hotels.com guest review
Just average room. You could open the window, which is nice with the nice weather to naturally cool the room without needing the ac. The room had a faint "medicinal smoke" smell even though it was smoke free. The smell was very minor, but the sticker in the wardrobe advertising a herbal medicine store helped identify it. (No closet, but wardrobe is […] plenty.) Our room was on the end of the second floor and we could not just exit the door nearest to us. We were able to get toothpaste from the desk. breakfast was a good modified continental with waffles and sausage. Read moreGenuine Hotels.com guest review
"Not family friendly"
The hotel neglected to mention, in ANY part of the booking or checking in process, that no elevator was available. My daughter and I had to lug two large suitcases up to sets of stairs to get to our room. No one offered to assist us. No mention of any service such as breakfast etc was made. F inally, the walls were so thin that you coul hear the ice […] machine three rooms down. Read moreGenuine Hotels.com guest review
In room internet didn't work.Genuine Hotels.com guest review
Accommodations and room size were nice, but walls are paper thin! Could hear people arguing in the room next to us, and the other person's tv on the other side of us. Bring ear plugs if you're a light sleeper!Genuine Hotels.com guest review
The walls in this place are built out of chalk or something, you can hear, absolutely everything that happens next door or in the hallway.The sheets are rough, the pillows are awful and the mattresses lumpy and uncomfortable.The room did look clean when we walked in, that's about the only good thing I can say. Would not stay there again.Genuine Hotels.com guest review
2nd floor with bags. No elevators.Genuine Hotels.com guest review
Very disappointed that there was no pool. There was a heat wave in Santa Rosa, the hotel was very warm. The room did cool off nicely.Genuine Hotels.com guest review
Went for a nice room but the motion sensors in the room did not work (nothing came on when you entered) so ad to turn bathroom light on to see. Not really any information on where to eat out in the room or anywhere. Clean enough but not that extra little anything… Breakfast was a real disappointment. Had to go out to eat somewhere else which we were […] not expecting to have to do that… Not much of a breakfast!!! Read moreGenuine Hotels.com guest review
breakfast buffet was good. I do not like the motion detector light switches in the room. don't know what that's all about but it was inconvenientGenuine Hotels.com guest review
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