Shopping tripGenuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Thank you so much for sharing your experience with us. Please accept our apologies that your room was not cleaned to our normal standards. Still, we are pleased to know that we were able to provide you with a convenient, comfortable and friendly place to stay during your shopping trip. Thank you for choosing Extended Stay America. We hope to see you again soon.
"Served the purpose with no luxury or extra comfort"
We wanted a kitchen due to diet restrictions. For that reason, I will say the hotel met our expectations. However, there were no extra comforts. We had to ask for kitchen supplies and only received two plates, cups, utensils since there were only two of us. We received one pot, one frying pan, a spectacular and drying rack. No extra comforts (cutting […] board, can opener). There is a small table with three chairs, but no comfy chair to relax on. The beds were very comfortable and we had two great nights sleep. The bathroom was very dated and needs much TLC. The towels were small and a bit thin. The light switch controlled the one and only light in the bathroom and the very loud vent fan. It was so loud that we would opt to leave the bathroom door slightly open and not turn on the light/fan. The shower pressure was amazing and we had plenty of hot water. The hotel was perfectly located near shopping and was in a very quiet office building park. The hotel served our purpose but had no luxury or extra comfort. Most likely will pay the extra next time to have a bit more comfort at another hotel. Read moreGenuine Hotels.com guest review
Hotel room smelled and hallways smelled funky. Found dirty socks and other belongings in our room. Carpets were gross too.Genuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Lauren - Thank you for taking the time to tell us about your stay. We are very disappointed to hear about the condition of your room. Please accept our most sincere apologies. We will work with our housekeeping staff to ensure that all areas of our hotel are cleaned to our standards and smell fresh at all times. Thank you again for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Good Stay for the Price"
Clean, nice size room, convenient to airport but not Portland, great stay for the price.Genuine Hotels.com guest review
"Great Location, Disgusting Room"
My husband and I decided to stay here due to an early flight the next morning at PWM, it was very close! We reserved a smoking room, so the smell was expected, but truthfully it was still very strong. There were big stains all over the carpet, a huge red stain on the curtains, the kitchen was a nice amenity just not very clean and you'd think with the […] fact it was a Smoking room it would have an ashtray.. but it didnt. We called the front desk to have one sent to us and they said they would. An hour went by and still no ashtray. We were too tired to deal with anyone and by that time we used a plastic cup provided in the bathroom and we put water in it. No one ever came to our room. Read moreGenuine Hotels.com guest review
It was pretty perfect in every way. Check in was fast and friendly, room was comfortable and clean and grocery store was close. I applaud the maid staff for the maintenance of the rooms. You can book this room with confidence.Genuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Thank you so much for your amazing review of your recent stay with us. We are proud to have provided you with good service and a clean, comfortable room. I have shared your comments with my team, especially housekeeping. We really appreciate your kind words. We look forward to welcoming you back in the future.
"Nicer than comparable hotels AND has kitchenette!"
It was really nice to have the kitchenette complete with dishes! Why would you ever stay in another hotel that doesn't have one?Genuine Hotels.com guest review
"Nice secluded spot - privacy and comfort"
I like that there is a kitchenette & that you don't have to worry about housecleaning every day. Go get fresh towels yourself. I'll definitely stay here again.Genuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed your fully equipped kitchen and our housekeeping policy. Thank you for choosing Extended Stay America. We hope to see you again in the future.
It was a clean facility. Appreciated the conveniences of the kitchen. Nicely located.Genuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Thank you for your positive comments about our hotel. I am glad that you found your in-room kitchen to be convenient during your stay. I am also pleased that our location was convenient for you. Thank you very much for providing us with your feedback. We would love to have the opportunity to host you again.
"Hotel or rooming house??"
I tried to write a review, but the form keeps rejecting it, even though I pared it down to 1500 characters. Since I can't write what I have to say, I'll just say read the fine print. Extended Stay America is not your standard hotel.Genuine Hotels.com guest review
Mostly satified with the stay experience. Hotel staff friendly and helpful. The room was clean but had a lingering odor of some type of ethnic cooking, sort of like Indian food. And I love Indian food, just not smelling the after-cooking smells for our 48 hour stay in your hotel.Genuine Hotels.com guest review
this is a no frills hotel. I felt that it was kind of pricey for being in the middle of no where. The hotel needs major upgrade but it was surprisingly very clean. Despite the cleanliness the sme was pretty awful. We were in a non smoking room which was clearly near someone who smoked. They also allow pets which I never had an issue with but I also […] think it adds to the smell. If possible I would skip this hotel. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Thank you for submitting a review of your recent stay with us. I am pleased to see that you found our hotel to be so clean and our staff to be so friendly. Still, I was disheartened to read that your non-smoking room had a smoke odor. In response to your feedback, I will be working with my staff to better inform guests of our non-smoking room policy to ensure that your experience is not repeated. Thank you so much for sharing your feedback with us. I hope we are able to host you again in the future and provide you with a better experience.
The hotel is located close to the maine mall which is good. Nobody came cleaning or room in the 4 days that we stay... The bed was comfortable and the room was clean. The wi-fi connexion is goodGenuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Thank you very much for your recent review of your stay at our property. I am pleased to see that you found our location to be convenient and comfortable. However, I am concerned about the issues you mentioned. I apologize that our housekeeping services were not explained thoroughly upon check-in. Extended Stay Hotels provides housekeeping services based on a guest’s length of stay. Housekeeping services are provided once a week for guests who stay eight nights or more. For guests staying less than a week and for guests who desire additional housekeeping services, we offer the opportunity to purchase full housekeeping or refresh services for a nominal fee. In addition, we always offer, upon request, complimentary exchange service at the front desk for items such as towels, bed linens, and extra soap. We will use your comments to coach our team to provide better communication of our services in the future. Thank you again and we hope to see you in the future!
"Review of Extended Stay Portland Scarborough"
We were very pleased with the layout of the room and overall appearance of the hotel. It was in an excellent location for our purposes.Genuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Thank you for posting a review of your recent stay with us. We are pleased to read that you enjoyed your stay and that our hotel was at an excellent location for your needs. The staff and I thank you again for sharing your positive experience with us. We look forward to hosting you again in the future!
"worst hotel ever"
Overall lack of customer service at front desk, smell of cheese and stale food throughout hallways, awful cigarette smell in rooms which caused headaches in both me and my husband, lack of flexibility or desire to please customer upon complaint, leaking refrigerator, overall worst hotel experience in the last 10 years.Genuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Thank you for taking the time to review your recent stay with us. I was very disheartened to read that you received such poor service from my front desk staff. I will be working with them to review customer service standards to ensure that your experience is not repeated. As well, I do apologize for the odors you experienced during your stay both in your room and in the common areas of our hotel. I will be meeting with my housekeeping staff to review cleanliness standards so that we can work to prevent future odors. Thank you again for sharing your experience with us. I truly hope we are able to host you again in the future in order to provide you with a much better experience.
Very pleasant. Very helpful staff. Proximity to downtown and only a mile from Maine Mall are big pluses.Genuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Thank you for taking the time to review your recent stay with us. We take pride in providing a clean, comfortable home away from home for our guests and I am pleased to see that you had a pleasant experience with us. The staff and I really appreciate your kind comments. We would love to welcome you back to our hotel in the future.
"Great place to stay in Portland"
This is the best Extended Stay America unit I have seen. The staff is extremely helpful and, except for a few quirks, the rooms are comfortable. It's convenient to the airport, food and not far from downtown Portland.Genuine Hotels.com guest review
We had a great stay thanks to the great staff named Melissa. She helped with providing menus, ideas for daily tourist locations and ensuring that our needs where taken care of. GLBT community is welcomed!!!Genuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough We appreciate you taking the time to write a review of our hotel. We are glad that we were able to provide you with a clean, comfortable stay. As well, it's great to hear that you enjoyed our friendly staff and our grab-and-go breakfast. I will be sure to share your kind remarks with our staff, including Melissa. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
"I was very impressed with everything"
I had a great time, room was well worth the month. I will be back for sureGenuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Thank you for taking the time to write a review of our hotel. I'm glad that you enjoyed your stay with us. I will be sure to share your kind remarks with our staff. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
Extremely friendly front desk to the point where they call your room to make sure everything is okay. I stayed here because they are pet friendly and there aren't "certain rooms" that are pet friendly, it's the entire hotel. The rooms are okay, it could have been cleaner as there were some food splatters on the cupboard. I also couldn't find a blow […] dryer anywhere but realized I had packed mine. It was inexpensive so the price matched the quality of the room. I will stay here again. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Thank you for the review you recently posted about your stay with us. I am very pleased to see that you found our staff to be so friendly and our pet policy to be convenient. I apologize for the cleanliness issues you mentioned. I will be meeting with our housekeeping staff to review our cleaning standards and procedures to ensure your experience is not repeated. Thank you for choosing Extended Stay America. We look forward to hosting you again in the future.
"Reasonable, clean and comfortable"
This is a no frills hotel but the staff and condition were excellent. Room was quiet, clean and comfortable.Genuine Hotels.com guest review
"Very convientient location to everything."
Staff was very pleasant. Room was spacious and comfortable.Genuine Hotels.com guest review
Clean. Quiet. Geared towards longer staying client. Grumpy front desk. $25 pet fee on top of Expedia price. Free really basic breakfast- good enough.Genuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Thank you for your review. As an Extended Stay America hotel we take pride in our customer service to all guests. I apologize if any of our staff came off as grumpy. Please know, we are taking your comments very seriously and will be coaching the entire team on how to provide better service in the future. It seems like we met all your needs of a clean and quiet hotel, which was wonderful to hear. I do hope that you will use us in the future as we are your extended family away from home. Thank you and have a great day.
GreatGenuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Donna - Thank you for taking the time to rate your recent stay with us! We are always striving to provide great service to our guests and I am so pleased to see that we were able to accomplish that for you. We look forward to hosting you again!
"Unfortunately not very good"
Our stay turned out poorly. The first room we were in while called a non-smoking room clearly a previous guest had been smoking in the bathroom. The night staff was helpful and got us a new room right away. The second room while clean enough had a loud refrigerator and heating system. Slept poorly. Didn't stay for the second night.Genuine Hotels.com guest review
Super cute inn. They deliver cookies to your room for turn down service. Room service included a fine dining menu. A couple minor oversights on cleanliness, ie dirty qtip in the bathroom. Shower was not hot at all. Seems like it was set to a certain temp and it wasn't going either way.Genuine Hotels.com guest review
"Very good stay"
This place is centrally located between the places I like to visit while in Maine. The rooms are always clean, the staff is always friendly and the prices are always good!Genuine Hotels.com guest review
Very satisfactory.Genuine Hotels.com guest review
"Easy Peasy stay with all the utensils!"
Great little spot with all the utensils, fridge, and a super market/ liquor store across the street to boot!Genuine Hotels.com guest review
"Avoid at any cost"
I booked a non-smoking room with a queen size bed. I arrived just before midnight only to find out that they only had smoking rooms available. I complained to them and to Expedia. There were no non-smoking rooms available in a 10 or 20 mile radius. Having no other options I went into the room which reeked of cigarette smoke. The bathroom was in a miserable […] state without even a little sample shampoo in it. There was a "kitchen" which really meant that the room was tiny to leave space for the kitchen. I left the windows open and blasted the heat to maintain a reasonable temperature in the rom but the pillows, the sheets, the blankets, everything reeked like cigarette. A terrible experience. Having said that, the guy who was at the counter - his name was Zen - was extremely polite and did everything he could to help (while also doing laundry duty) but unfortunately there was nothing he could do. Read moreGenuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Anthony - Thank you for taking the time to provide us with feedback about your recent stay. I apologize that we were unable to accommodate your request for a non-smoking room when you checked in to the hotel. As well, I apologize that our amenity basket was not offered to you at check-in. In response, I will be working with our staff, reviewing our reservation and amenity policies to ensure we are handling these situations in a better way moving forward. I am truly sorry for these things and hope that we are able to host you again in the future to give you the experience you deserve as a valued guest. Thank you again for your comments.
"was ok but!"
I have stayed here many times in the past and most were ok except the issue of the fans in the bathrooms getting fixed and notified extended stay office in a review which they are working on. this stay had a repaired fan but I found black hairs on the sink and in the tub. It bothered me but I figured I could deal with it by removing with a tissue and […] flushing them. however on the last day after a morning shower I took a towel of the rack and started to dry my face and had a long black hair stuck to my face. that drew the last straw, gross me out. I told the front desk and asked if whoever was doing the laundry is wearing a hair net or not , they did not know. they front desk rep stated they would tell the boss about it. was not to happy about the issue. I like these hotels due to having the kitchen as I am usually there several nights which saves me money of not eating out all the time. there has to be more attention to cleaning the rooms and anyone doing the laundry should be wearing a hair net to avoid hairs getting on the towels. Read moreGenuine Hotels.com guest review
"close to lexington,concord,louisa May Alcott home,"
Nice enough room. Clean with a Great bed and Pillows which is the most important thing. Thin towels, very very weak breakfast without even juice.Genuine Hotels.com guest review
"Affordable hotel, nice room"
The hotel was conveniently located, having the full efficiency studio was nice and not a normal amenity in a room at this price range. Cleaning and maintenance staff overlooked a few things in the room, but it was overall clean and very comfortable. I would stay there again.Genuine Expedia guest review
Comfortable & very adequate.Genuine Hotels.com guest review
"Clean, convenient and affordable."
The hotel service was excellent, friendly and helpful staff. The hotel was clean comfortable and conveniently located. I would stay there again.Genuine Hotels.com guest review
"Convenient and Easy to Visit Relatives on the Beac"
Everything was fine...good value and convenient location. Breakfast grab and go was a plus! Staff was always helpful!Genuine Hotels.com guest review
No complaints it's a great place to stay.Genuine Hotels.com guest review
When we arrived there was no one at the counter and we had to use the phone to call someone to check us in. There was nothing in the room, not even a bar of soap. We asked where the vending machines were and they said they had taken them out of the hotel. Overpriced. Don't stay here.Genuine Expedia guest review
"Just the place to stop after a long drive"
We were pleasantly surprised how easily and quickly we were able to take advantage of the amenities that this Extended Stay America provided. The kitchen was perfectly equipped to allow us to stay in, instead of going out for dinner after a long day on the road. The room was large with ample space to keep clutter out of the way. The layout was such […] that the use of the kitchen did not interfere with the sleeping and sitting areas. The space and the services worked well for us. We would definitely stop at another Extended Stay. Read moreGenuine Hotels.com guest review
"close to activities"
convenient to area, mall, race track and beach. Clean. Would use again.Genuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Thank you for taking the time to write a review of your stay here with us in Scarborough, ME. I am very pleased to see that you found our location so conveniently located and would love a chance to host you again when you are in the area!
"Nice price, need a car to get to tourist areas"
Convenient location if you have a car Not great without. It was great having a kitchen and the Shaws market nearby.Genuine Expedia guest review
"Surprisingly very nice!"
We only stayed there one night. The room we had was very nice, it had a full size fridge,cook stove,etc. It would have been a great place to stay if stay longer then one night.The room was very clean.Genuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Bev - Thank you for taking the time to write a review of your experience at our property. We appreciate feedback from our guests of any kind because it helps us to improve the services we offer, but I am very happy to see how pleased you were with your stay. I would like to apologize for the inconvenience of a long wait time at your check-in, and will absolutely use your review to coach my team to do things differently in the future. Thank you again for your time. We hope you will choose to stay with us again in the future!
"Excellent hotel. Close to the airport."
The hotel and staff were excellent, and the price was very reasonable. I would not hesitate to book this hotel again, and would hope to have a much longer stay the next time. The room was immaculate in condition and the bed/linens clean and comfortable. I cannot think of anything negative to say about my experience.Genuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Charles - Thank you so much for taking the time to write a review of your recent stay with us. It was wonderful to hear how pleased you were with the location of our hotel and the property's overall cleanliness. We are constantly striving to provide our guests with exactly that kind of experience, and feedback like yours lets us know that we are on the right track. Thank you again for your feedback. We would love to have a chance to host you again in the future!
"OK Hotel. Close to mall, grocery and dining."
Acceptable for the price. Cons were poor cooking utensils, bathroom fan and door were broken, refrigerator leaked, room was non-smoking and was permeated by the smell of cigarette smoke. Pros were the location and price and that pets are allowed. The pet fee is expensive, but the staff was kind enough to charge us only one night of the fee as opposed […] to the per night charge for each night. Read moreGenuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Thank you for taking the time to write a review of your recent stay with us. I would like to start by apologizing for not meeting your expectations for your stay regarding the issues you mentioned in your room. We are constantly striving to provide clean, affordable, comfortable rooms for our guests and I truly wish we could have accomplished all of these things for your stay. Still, I was pleased to see that you found us both conveniently located and fairly priced. Thank you again for your feedback. I hope that we have the chance to have you stay with us again in the future to show you our enhanced offerings.
"reasonable prices, you get what you pay for"
I liked the stay since it's close to main attractions and malls, outlets and some other adventures. the best thing is the reasonable price for a family of 6 persons. the breakfast preparation is weak but the the over all experience is very goodGenuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Thank you very much for taking the time to write a review of your recent stay with us. I'm sorry that you were not happy with our grab-and-go breakfast, but I was very pleased to read that you enjoyed your experience at our hotel overall. As well, I am glad that you liked our hotels location. t Thank you again for taking the time out of your day to submit this review. I hope we are able to host you again in the future!
"Feels like a home away from home beautiful hotel"
I would recommend anyone visiting the portland/Scarborough are stay here at this beautiful hotel. It has all the comforts of home in a room that will please even picky consumers. The value is also tremendous. For anyone needing longer term accommodation this hotel is a must. The staff are not only helpful but exceedingly friendly and will go the extra […] mile for guests. The location is very convenient being close to the portland airport (but far enough you don't hear planes), excellent shopping including the maine mall right down the street, numerous restaurants, grocery stores and major highways. You certainly can't go wrong here. Read moreGenuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Thank you for choosing Extended Stay Hotels and for taking the time to provide feedback about your experience. One of the greatest rewards of my job is getting the chance to read comments like yours. Our staff takes pride in creating a memorable, comfortable “home away from home” for our guests. Hearing that we have accomplished that goal means that we have delivered you the value and experience you expect and deserve. I am so happy to see that you found our location convenient as well! Once again, thank you for your positive feedback. We look forward to hosting you once again at Extended Stay Hotels!
"It was just what we were looking for."
We wanted something not expensive and it was very nice. We were pleasantly surprised.Genuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Hi there, Thank you very much for taking the time to review your recent visit to our property. We take pride in providing our guests with clean, comfortable rooms at a reasonable price and I am please to see that we were able to accomplish that goal for you. It was a pleasure for me to read your comments and see that you were able to take advantage of our great location near entertainment and attractions during your vacation. We hope to have the opportunity to host you again if you are ever in the area!
"Wouldn't want to stay here for an extended stay"
It may not be fair to judge this hotel for a two-night stay because it's intended for longer stays. This explains why they don't provide cleaning/towel service every day. The rooms are barren, dated and utilitarian. The towels are cheap and thin. It was OK for a few days, but I wouldn't come back, especially for an extended stay.Genuine Expedia guest review
"convenient, clean and good value"
convenient and a good value. Clean room and nice reception staff.Genuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Ben - Thank you for taking the time to write a review of your stay with us. I am very pleased to see that your found our hotel to be convenient and clean. As well, I am glad that our staff provided you with friendly service. Please feel free to call the hotel directly if there is anything we can do for you in the future. Thank you again!
I paid more money for a room that was no better than the EconoLodge room I later stayed in.Genuine Hotels.com guest review
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