I paid more money for a room that was no better than the EconoLodge room I later stayed in.Genuine Hotels.com guest review
To expensiveGenuine Hotels.com guest review
My husband and I recently stayed here for the second time. I'm not really sure why I gave it another try. Last year we stayed here, and I was very disappointed with how dirty our room was. For the second year in a row, the bathroom was not cleaned. There was hair on the toilet and several pieces of hair in the shower. It was clear that the gentleman […] at the front desk was not happy to be working. If you like to have a clean room when you arrive at a hotel, I would find another place to stay. Read moreGenuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Jessica - Thank you for taking time out of your day to write a review of your stay. I sincerely apologize that the level of cleanliness in your room did not meet your expectations. In response to this feedback, I am going to work with our housekeeping staff to improve our cleaning procedures and inspection policies moving forward. Your feedback is greatly appreciated because we will share it with our team in order to do better in the future. I hope that we are able to host you again in the future in order to provide you with a better, more accommodating experience.
Not clean, don't go!! I wanted to check out but couldn't find another hotel that night..ughhhGenuine Hotels.com guest review
"More than wonderful!"
Check in was a breeze since our stay was pre-paid. We were given a corner room on the top floor so only one neighbor and no one overhead which made it nice and quiet. Room was spotless and kitchen was adequately stocked. The only issue was that the refrigerator was noisy when starting up and running. I mentioned that to the desk at checkout and it was […] indicated that she would notate it for the maintenance staff. When they refer to 'Breakfast to go' they really mean it. It's coffee, a commercial granola bar and a piece of fruit. Don't expect breakfast at all. It was only a snack and likely should be advertised that way. All-in-all, our stay was comfortable and quiet. Looking forward to next year and hopefully we'll be able to book the same room. Read moreGenuine Hotels.com guest review
It was fine. Extended stay only provides maid service once a week so if your stay is less than that, don't expect any maid service.Genuine Hotels.com guest review
"Close to airport"
The first room we went in reeked of smoke, so they moved us to another room which smelled better. The hotel was very basic, no shampoo or extras including a pool.Genuine Expedia guest review
The hotel staff was pleasant. The room was another situation. We should have slept in our car. The carpet was worn, there were holes in the blankets, there were no bathroom cups the halls were dingy. Maybe the hotel was running an austrety program, but we were very dissappointed. The free continnenal breakfast was coffee & a breakfast bar. Never, never […] again. Read moreGenuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Henry - Thank you for taking the time to provide feedback about your stay with us. I would like to apologize for the housekeeping issues you mentioned in your review. We are constantly striving to provide a clean, comfortable place to stay for our guests and I am very sorry that we were unable to do that for you. Please know, I will be working with our housekeeping staff to ensure this is an area that we improve in moving forward. Thank you again for your remarks. I hope that we are able to host you again someday to provide you with a much improved experience.
"4th of July"
We stayed here for the long 4th of July weekend. The hotel was centrally located for the things we wanted to do. We were thrilled with the room and cleanliness of the facility. The staff was very helpful, especially Glenn!Genuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Thank you very much for taking the time to review your recent stay in Scarborough, ME. We are constantly striving to provide a clean and comfortable "home away from home" for our guests, and I am very pleased to see that we accomplished that goal! Thank you again and please reach out to the hotel if we can ever be of any help to you in the future!
No blow dryers in the room and our telephone didn't work.Genuine Hotels.com guest review
Firstly, the woman working the desk was incredibly nice. Rooms are dirty, beds were dilapitated, floors not vacuumed, extremely strong smell of cigarette smoke in a non-smoking room, and there appears to be a large population of homeless on Wi-Fi in the lobby.Genuine Hotels.com guest review
It was good for the price.Genuine Hotels.com guest review
"good stay but needs updating"
this is a nice place but there is one room they keep wanting to put me in that has a bad ceiling fan in the bathroom that has not been repaired since last December.Genuine Hotels.com guest review
"a night away"
Stayed a nighy with my gf as a romantic night away. Was very nice and comfortable. Had a nice time. The kitchen in the room was a great bonus so we could bring our own food to eat.Genuine Hotels.com guest review
Response by Extended Stay America - Portland - Scarborough Thank you very much for your recent review of our property. We pride ourselves on giving our guests a comfortable "home away from home" experience, so I am pleased to hear that we accomplished that for you. Plus, we are very happy that you and your girlfriend were able to enjoy a romantic night while staying with us! We look forward to hosting you again in the future.
Nice hotel. Liked the small kitchen. Everyone was freindly. Nothing fancy but iy was good.Genuine Hotels.com guest review
I have stayed here 3 or 4 times and like the rooms and staff, but the bathrooms need some repairs. Mostly the ceiling fans which are loud and sound like a freight train, tubs drain slowly. This time I requested a different room with a better fan in the bathroom and they would get the bad one repaired, overall this is a good hotel.Genuine Hotels.com guest review
it was a relaxing week and a relaxing stay. easy check in and no issues what so everGenuine Expedia guest review
"maintence issue being slow"
the room was good as I was upgraded due to the room I was in 2 weeks ago when I reported the fan in the bathroom was still not fixed. this I know as they were going to put me in the same room and I had asked if the fan was fixed when checking in and they said no. I think they need to fix things when they are reported .Genuine Hotels.com guest review
We've stayed before, we'll stay again. Helpful staff, spacious accommodations. Heater/ A/C unit in Rm 115 has a gap on right side which allows cold air to enter room.Genuine Hotels.com guest review
"nice to have the kitchen area"
It was a good room except the exhaust fan in the bathroom was very loud and I informed the front desk but it did not get fixed while I was there.Kitchen area was good to have with a big fridge.Genuine Hotels.com guest review
"good place to stay while waiting to move into new"
Glen, the front desk guy, was superbly helpful and kind! Keep up the good work Glen!Genuine Hotels.com guest review
"Close to event"
Greeting was fine / room- warm shower, not hot no shampoo or tissues, window were a mess, small tv and head board fell off the bed.Genuine Hotels.com guest review
"Good location, bathroom could use some work"
The room overall was good. The bathroom was not as welcoming as I would have liked. The shower curtain was not clean and the wall above the shower wasn't either.Genuine Expedia guest review
it was only overnight; was good for the priceGenuine Hotels.com guest review
Bring shampoo! Bathroom only has soap. Don't make toast as the fire alarm went off at 7:00 am when somebody did. Bed was real firm, not to my usual liking.Genuine Expedia guest review
"close to event"
I was at the same hotel 8 years ago and it was great. This time however, I was a little disappointed. It was a non-smoking room and there were burn holes in the comforter. The coffee pot still had a coffee pouch in it from the previous tenant. There were spots all over the carpet and there was an unexplained wet spot on the carpet in front of the T.V. […] There was water leaking in the refrigerator and it dripped down on the bottom shelf and then drained into the vegetable drawer. It was a significant amount. The entire hotel from my point of reference was not as high a quality as the last time I stayed there. The staff however was very helpful and polite. Read moreGenuine Hotels.com guest review
Location is great, the bedding was clean, but there is smoking allowed on 3rd floor, so the odor permeates through the bldg. Room smelled sour. The staff were very polite but no ammenities, ie breakfast etc. You do get a full kitchen which is nice.Genuine Hotels.com guest review
"Fred Flintstone had a softer bed!"
The hotel staff were very helpful and pleasent. As for the rest of the hotel, the hallways were very dirty. The rugs need to be cleaned or replaced. There was also a very bad musty smell throughout the hotel. The bed was the hardest bed I have ever tried to sleep on.Genuine Hotels.com guest review
"Once Is more than enough"
First time at ESA-Scarborough, Maine. Last time, too. Unclean room, stunk of stale cigarettes (even though we requested non-smoking). Booked for three nights, left after the first, then had to fight to get a refund. Bad experience; will not be repeated.Genuine Hotels.com guest review
The room was clean but the smell of cigarette smoke was a bit of a nuisance. When we arrived we had to get new pillows and have a clean blanket brought up to the room. The clerk aired it out one day but we had to sleep with the windows open since the Air Conditioner spewed something that smelled like air freshner and stale cigarettes which was burning […] my throat. Overall the room was pretty clean but I would never stay in this hotel again in a smoking room. We were assured they would air it out but it did not help. My clothes all had to be rewashed when I came home everything smelled like the room we stayed in. Read moreGenuine Hotels.com guest review
Not pleased with the rooms..had ordors. The first room they showed us was in need of repair. The second room no disposable cups, shampoo, etc.They did not refresh towels or make beds, sign in bathroom said they would for an additional fee that they would determine. I found someone's long hair on the bedsheets. Never anyone at the front desk when you […] wanted them. Definately, would not go back. They lack the amenities that make for a great stay. Read moreGenuine Hotels.com guest review
"Pet friendly convenience"
The Extended Stay Hotel was very dirty. We stayed there because it allowed us to keep our dog in the room, a necessary convenience. The gentleman at the front desk was helpful, but the place was distressingly shabby and dirty. We did appreciate the senior citizen shower, however, but overall, the price was too high given the dilapidated condition of […] the facilities. Read moreGenuine Hotels.com guest review
No serious complaints. Obviously a old hotel converted to an 'extended stay' by slapping a tiny kitchenette into the corner. Clean and comfortable. VERY old TV with nothing but local reception -- and some very fuzzy channels. Front desk VERY helpful.Genuine Hotels.com guest review
"Fine to stay here if you have no choice"
They keep the shampoo and hairdryers behind the front desk and you have to ask for them if you want them. Towels thin. Overpriced for what it is.Genuine Expedia guest review
"Convenient location to Portland and Sacco"
I booked 4 rooms (8 adults) and each of the rooms had issues. From terrible carpet stains to smell of smoking in rooms to being questioned after checking in as to who you are with?? Very disappointedGenuine Hotels.com guest review
"Reasonably priced hotel for an extended visit"
The hotel was quiet, clean and just what we needed for a three day stay. Although there was no daily maid service we did not need it. Although the outside of the hotel was being painted, there was no inconvenience. If you are looking for place to stay with a pool, etc., this is not the place for you. But if you are looking for a place for several nights […] close to the Mall shopping area and restaurants, this is for you. We also appreciated the fact that it was not right on the road and in a nicely wooded area. The "kitchenette" area also gave us the opportunity to have some meals or snacks in the room. We will stay here again when we need to be in Portland for several nights. Read moreGenuine Expedia guest review
The room was just ok. I didn't realize there wasnt any cleaning service included as it was a bit pricey. No amenities. No extras. Anyway the halls reeked of smoke and at times you could smell it in the room. The room was dated, dull, and not one I'd return to anytime soon. i dont like the places at OOB so thought maybe off the stretch it would be better. […] I was wrong! Read moreGenuine Hotels.com guest review
Our room smelled of cigarettes and mildew even though it was a non smoking room and the bed was very uncomfortable.Genuine Expedia guest review
"Great price and location!"
This hotel was a great find for a great price. The room was large and spacious and for a pet friendly hotel it was extremely clean. The staff was more than helpful when wondering about the area attractions. Check in and check out were fast and simple. The hotel was completely booked during my stay and it was so quiet I had no idea anyone else was there! […] My only concern was that you could tell the kitchenettes weren't thoroughly clean. The top of the fridge was dusty and some cabinets were a bit dirty. However, for the price and a great location I would go back again and again! Read moreGenuine Expedia guest review
The staff at the main desk were very pleasant and helpful. Sorry there was'nt a breakfast available at the hotelGenuine Hotels.com guest review
"First only stay!"
The hotel staff initially were unable to find our reservation but eventually found it. Our room was supposed to be non-smoking but it smelled like someone had been smoking there. The carpet disgusting, as well as the chair and there was missing utensils.Genuine Expedia guest review
"Great First Impressions"
My stay was fine. The staff was helpful, courteous, and knowledgeable. I am please to say that this Extended Stay America hotel is by far one of the cleanest I have had the opportunity to use.Genuine Hotels.com guest review
The room was supposed to be non-smoking but it had a very strong stale cigarette smell in it so we had to have the windows (which fortunately opened and it was a nice night) open the entire time we were there. The bedspread also had cigarette burn holes on it.Genuine Hotels.com guest review
"Last time for everything"
Room was not ready until 3:00PM but we returned and checked into a dirty room at 3:30PM Then went out to family and returned at 9:25PM into the same dirty room. Was told the cleaning staff had gone for the day. Changed room that had a smoker in it. Large stain on floor. No soap, etc. AC was loud and not controllable. I have been told, when the Manager […] is available, Tuesday they will issue a free night stay??? Why was a Manager not available? Read moreGenuine Expedia guest review
The room did not have a hair dryer,the shower leaked ,and the sheets were not long enough(we couln't cover up all the way!)Genuine Hotels.com guest review
"Close to downtown"
Good location, but tv was from the 80s bed and pillows very uncomfortable. Hotel staff niceGenuine Hotels.com guest review
"We've stayed before; we'll stay again."
Location is ideal; we put the kitchenette to good use; staff very courteous and helpful; bargain rate. Highly recommended.Genuine Hotels.com guest review
"The first stop"
The hotel was easy to find. The hotel staff were pleasant and professional. The self-contained, fully equipped kitchen was very useful, having a grocery store near-by. The room was clean and comfortable.Genuine Hotels.com guest review
"No property Inside, no phone, fan brooken"
Good sleeping but bad property in the kitchen, the phone was brooken, no quality in the breafest, nobody came to clean after one night, no changement the towels.......Genuine Expedia guest review
Response by Extended Stay America - Portland - Scarborough Thank you for posting a review of your recent stay with us. We want to start by apologizing for not meeting your expectations. We take pride in being a "home away from home" for our guests and we were disheartened to see that your experience was not up to that standard. We will have our maintenance engineer address the issues in your room to ensure your experience is not repeated. Thank you again for your feedback. We certainly hope to see you again, so that we can provide you with a better experience.
We were pleasantly surprised when we booked into the hotel. Location was great - very near to the Maine mall. We were most impressed with the friendly service we received during our stay. Rooms were very clean and very quiet location.Genuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )