it was greatGenuine Hotels.com guest review
Response by Extended Stay America Laredo - Del Mar Juan - Thank you for taking the time to write a review of our hotel. I'm glad to hear that your stay with us was a great one. It would be our pleasure for you to repeat your experience at our hotel in the near future.
"Understaffed, inadequate maintenance"
Nice, relatively new room available at a very cheap rate. No TV remote control and front desk could not supply one that worked. Microwave oven obviously broken, but no extras available. Sorry. Hotel seemed understaffed. Nice physical building seemingly run on a low budget.Genuine Hotels.com guest review
Response by Extended Stay America Laredo - Del Mar Thank you for taking the time to write a review of our hotel. I am sorry to hear that your room was lacking a remote for your TV and that your microwave did not work. I will be meeting with our maintenance staff to ensure this is fixed right away. I apologize for the inconvenience. Your comments will be useful as we continue to improve our guest experience. Thank you for choosing Extended Stay America. We hope to see you again, should your travels bring you back to our area.
"Very Nice Hotel Close to Shopping Mall"
This hotel kind of works like suites, is nice, clean and secure. We were able to find a rate of 49.99 in a one day promotion through Expedia. The hotel is located like a mile away from The Mall del Norte, going in the 35 towards north . My only complain could be that the hot water in the shower didnt work it only came out kind of warm not hot enoug […] h. Read moreGenuine Expedia guest review
"great place for the price"
i have stayed here about 5 times already and plan to stay again. everything is great! the only problem i have is, checking in and out. it takes a while to get acknowledge at the counter. so if you can wait for a few minutes or are not in a hurry. this is the place to stay!Genuine Hotels.com guest review
Great it was a nice room for the price. Loved the flat tv and the bed was wonderfulGenuine Expedia guest review
It was outstanding. I will definitely be staying there from now on. I used to stay at a nearby location but it does not come close to this place. Thank you to all the staff there.Genuine Hotels.com guest review
Response by Extended Stay America Laredo - Del Mar Hi Letty, I want to thank you for taking the time to post a review of your stay. I am glad to read that you were pleased with your stay at our hotel! The staff and I look forward to welcoming you back in the future! Thanks again!
"Easy Access to IH 35"
Overall was ok for the night. Had major roof leak in the lobby, was told at check in water was being turned off at 8am for repairs very inconvenient after working late night and having to get up extra early to shower while water was still on. It did have easy access to IH-35 which was nice not having to venture off the Interstate too much.Genuine Hotels.com guest review
"Noisy and dirty"
The carpet in room was dirty. The water pipes kept me up. Every time someone from other rooms would turn on their water we could hear the pipes turn on. Our room didn't have a hair dryer and when I called front desk they said all driers were checked out! ??Genuine Expedia guest review
"good experience - fair price"
Everything was ok/good for the price. If you want fancy this is probably not the place to go. If you want economical but good then it's the perfect place. The only negative thing is the club next door - Friday night we could hear the club music.Genuine Expedia guest review
Response by Extended Stay America Laredo - Del Mar I appreciate you taking the time to write a review of your experience with us. I apologize that you experienced some noise disturbances from nearby establishments. Your feedback will be helpful as we continue to improve our guest experience. We would love to have another chance to provide you with a better experience at our hotel the next time you’re in town.
Room were clean but building must be getting old or have not been kept up. The room was clean but the table was broken and reported it. Night staff was wonderfull and gave us another room. However, the shower head was broken. Upon our departure we informed the day staff. Lady was very nice and apologized, she stated that they would be taken care of. She […] also stated that they had not been informed about these problems. Housekeepers should have informed management via written report. Read moreGenuine Hotels.com guest review
"Nice hotel for the price"
The hotel is ok, room is comfortable. Maybe I'd recommend to clean better the bathroom, it wasn't dirty but there were some hairs on the floor (not in the tube) The other thing is that the A/C wasn't working ok, it made a terrible noise so I decided to turn it off. I didn't call the front desk cause I was going to spent only one night and I arrived […] at 11pm, so I just wanted to rest. Read moreGenuine Expedia guest review
"see it to believe it"
very easy to book. location is a plus. close to all stores and restaurants. very clean room with well lite parking. the only problem i had was checking in and checking out. i stood at the counter both times for 5 to 10 minutes waiting for someone to acknowledge me. i had to look for someone both times. a nice short spanish speaking cleaning lady even […] tried to help me check out. checking in was a different story, it was like pulling her tooth! Read moreGenuine Hotels.com guest review
Dirty bathroom: dust and hairs Dirty carpet. Broken outside glass in one double glass window, no air coming through but give a sense of insecurity since it was broken as it had been hit by a rock.Genuine Hotels.com guest review
"Extended Stay America Del Mar"
Not too bad for the money. Not nice but not a dirty place either. I would stay here again.Genuine Expedia guest review
hotel was good. people polite. clean.Genuine Hotels.com guest review
"nice hotel, and good rates"
was a nice stay i mean good hotel clean and comfy. i will be staying here again for sureGenuine Expedia guest review
it's a great placeGenuine Hotels.com guest review
I was charged twice on my card. Once by hotels.com and again by Extended Stay America.Genuine Hotels.com guest review
"Good price service needs some improvement"
Price was great and in a good location, room needs some minor upgrades but was okGenuine Hotels.com guest review
Will come back,Genuine Hotels.com guest review
"Could be better"
Carpet is horrible. Room smelled awful. But they accept pets.Genuine Expedia guest review
Response by Extended Stay America Laredo - Del Mar I appreciate you taking the time to write a review of your experience with us. I am sorry to hear that our carpets were not taken care of and that your room had a bad odor. We always strive to provide our guests with a very clean room and free of any odors. In response to your feedback, I am having my staff double check all carpets to make sure they are clean and free of any stains and that our rooms are smelling clean. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Very good stay"
This hotel was very nice and the staff was excellent.Genuine Hotels.com guest review
"Hotel Personnel Need Service Improvement"
Hotel is next to a bar that played loud music until 2AM. The front desk was often unattended. Workers were in the lounge, they could see me in front of the reception desk and still did nothing. The night attendant had her boyfriend visiting her during the evening. The coffee maker did niot work in room 115.Genuine Hotels.com guest review
Room was clean, staff was friendly. Location was close to my event.Genuine Hotels.com guest review
GoodGenuine Hotels.com guest review
I recently submitted a not so favorable rating from a stay I had last month. I decided to give the hotel a second chance, and I'm glad I did. The two night stay was great. The staff was friendly and very accommodating. I really am impressed with how quiet the rooms are - you really don't hear road or AC noise. The bedding is very comfortable. I would […] definitely return. Read moreGenuine Hotels.com guest review
"it was o.k. at best."
the phone system did not work which is not a good thing,Genuine Hotels.com guest review
The hotel itself was very nice, however I had trouble sleeping at night due to the noise from the surrounding rooms. The television sound from the next room was extremely high & I could hear it over the air conditioner's sound. I contacted the front desk about it & it took up to 20 minutes until the sound was turned down. It took approximately two hours […] after that until I was able to fall asleep. Once I was asleep, approximately an hour later, the person staying in the room above me kept walking back and forth, slamming doors and being extremely noisy. This was a constant throughout my stay. Read moreGenuine Hotels.com guest review
Everything was good , except for the mainteinance of the hotel .Genuine Expedia guest review
Good place, fair price.Genuine Hotels.com guest review
Paid for a king bed. Was not told it was a double bed room until we got up to the room. The Capet in the hall leading to the room and in our room looked like it had never been vacuumed. The shower had so much mold it was hard not to stare at it while showering. I wiped the whole room down with my Clorox wipes. And on the second night the A/C starts […] making this loud noise that kept my husband and I awake most of the night. The beds are probably as old as the hotel. The cost per night may have been a little cheaper, but I'll never waste money like this again. Read moreGenuine Expedia guest review
"Loud music...could'nt sleep"
Everything good except the bang bang bang music until late Friday night and Saturday night. I woke up very tired both days. We tried everything to stop the noise but nothing worked....Genuine Hotels.com guest review
"Changed a bit since our last stay"
Hotel smelled a bit different from our last stay there. The faucet in the tub would not shut off and bed was a bit stiff. May return late, but hoping the hotel will be as clean as it was our first couple of visits.Genuine Hotels.com guest review
CLEAN ROOMS GOOD LOCATION AND PLEASNAT STAFF. WOULD STAY THERE AGAIN. CANT BEAT PRICE.Genuine Expedia guest review
only stayed one night but it was comfortable and clean. nice bed with plenty of clean pillows. clean kitchenette with pans and supplies. overall a nice place for less than other hotels in the area that looked run down and under seventy bucks.Genuine Expedia guest review
Clean the carpet in the hallsGenuine Hotels.com guest review
"great for long stay"
The hotel is off the main frontage road but close to everything. No pool but it is has an adequate kitchenette so fo long stays its is very reasonable at $55 a night. There are others but they are much more.Genuine Expedia guest review
"For the price..."
For the price I wasn't expecting much except for a clean room, it was.Genuine Expedia guest review
"one satisfied customer"
Besides a small delay in attaining our room because they forgot to clean it, (and for which my girlfriend was not too happy with)... I was satisfied with our stay. Very inexpensive and convenient to have a kitchen with appliances. Will definitely stay there again, if I'm on a budget.Genuine Hotels.com guest review
"Great place, great rate!"
Very nice property and convenient to everything needed...Genuine Hotels.com guest review
It was overall good. The night staff wasn't as friendly the day staff.Genuine Expedia guest review
For the money perfect. If your looking for a clean hotel at a great price this is it. I think it should be rated higher. I will continue to stay here.Genuine Hotels.com guest review
"Decent room on short notice"
They take pets which was a plus on short notice. The breakfast was laughable but the coffee actually was pretty good. People drinking and one man screaming in the parking lot at night was a bit disconcerting but you couldn't hear them from the room. Overall our stay was good. The room was roomy and clean with a kitchen and sitting area.Genuine Hotels.com guest review
"location! location! location!"
Definitely served its purpose and our stay very well. This hotel is located in a very centralized area, lots of shopping and restaurants. The mall is so near it worked well for the kids, PLUS it definitely was a winner with our pets...PRICE!!! worked well for our budget, we stayed out the majority of trip. Very nice staff and most helpful especially […] when we arrived & returned tired at the end of a day. Read moreGenuine Hotels.com guest review
"it was very good"
yes I will stay againGenuine Hotels.com guest review
"low rates for great stay"
what can I say, low rates for great stay. cant beat that. The only 3 problems I had was that there is a night club next door,the carpets need a cleaning and the room I got was a non smoking that smelled like smoke.Genuine Hotels.com guest review
clean rooms , wish they had a hot breakfast ,,,they don't clean ur rooms unless u stay more than a week...overall ok I guess!!Genuine Hotels.com guest review
"best deal in town"
Very nice place clean comfortable. Will never stay anywhere else. Cant beat it for the priceGenuine Hotels.com guest review
"Filthy bathroom, kitchen and carpeting"
I would rather sleep in my car.Genuine Hotels.com guest review
Response by Extended Stay America Laredo - Del Mar Thank you for your recent review of your stay. I sincerely apologize that your room was unclean upon check-in. To ensure this doesn't happen again, I am working with our housekeeping staff to improve our cleaning procedures and inspection policies moving forward. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
"Good location comfy."
Great location, very close to the Mall. Comfy beds and pillows. The hotel has fridge and small kitchen very usefull. Not a great continental breakfast, they only serve coffee and apples.Genuine Expedia guest review
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