Although only an overnight between destinations, the shuttle driver was Super friendly and helpful. The check-in/out process was easy and pleasurable.Genuine Hotels.com guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Johnny, Thank you very much for your feedback. I am pleased to hear that your stay went so well. We strive to be the best of the best and love to hear that we met your expectations. We all hope to see you back here soon. Thank you again, Scott Eisenach General Manager
Staff was very friendly and helpful.Genuine Hotels.com guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Guest, Thank you for your feedback of the Fairfield Inn & Suites Minneapolis St. Paul Airport. I am glad you enjoyed your stay with us. We all can't wait to see you back here next time you are in our area. Thank you again, Scott Eisenach General Manager
The beds aren't very comfortable and at night you can here everything in the hotel....water running, kids in the pool area (we weren't even by the pool)! Not impressed by the staff either!!!!Genuine Expedia guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Guest, Thank you for your review. I’m very sorry to hear that you did not enjoy your stay with us. We work very hard to provide our guests with an exceptional stay, but it sounds like in this instance we came up short. We appreciate your feedback and the chance to improve our services for future guests. It is my hope that you will allow us another chance to show you the level of service of which we are capable on your next trip to the area. Sincerely, Scott Eisenach General Manager
"Always a favorite"
We stay here whenever in town. This is a great hotel for the price and we love the morning breakfasts Everything is well run and maintained. It is a great if you need to do a few loads of laundry - they even give you the soap and dryer sheet!Genuine Hotels.com guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Sue, Thank you so much for your feedback and for being a loyal guest at the Fairfield Inn & Suites Minneapolis St. Paul Airport. I am glad to hear we keep meeting your expectations and making your stays in our town more pleasant. We look forward to seeing you next time! Thanks again, Scott Eisenach General Manager
Would definitely recommend this hotel. Great staff, clean rooms, and conveniently located by Mall of America. Free shuttle was great.Genuine Expedia guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Guest, Thank you so much for your review of the Fairfield Inn & Suites Minneapolis St. Paul Airport and for recommending us to others! We are glad to hear about how wonderful your stay was. We strive to be the best we can be, so I am excited to hear we met your expectations. Thank you, Scott Eisenach General Manager
It was nice place . Good location .Genuine Hotels.com guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Chris, Thank you for your feedback. I'm glad that everything met your expectations. We hope to see you again when you are in town next. Thank you, Scott Eisenach General Manager
Excellent reception even in blizzard conditions. Very clean and well organized!Genuine Expedia guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Guest, Thank you for your feedback. I am glad to hear your stay was so comfortable and pleasent. We strive to be the best of the best here at the Fairfield Inn & Suites Minneapolis St. Paul Airport, so thank you again for your response and I hope to see you here again soon! Sincerely, Scott Eisenach General Manager
"Great place to stay!"
The hotel was clean and up to date. Staff was very nice and helpful. Look forward to out next visit.Genuine Hotels.com guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Amy, Thank you so much for your feedback. We are very happy to hear you enjoyed your stay and will be returning when you are in the area next! We are looking forward to it also! Thank you again, Scott Eisenach General Manager
nice hotel in good location. staff very helpful. indoor poolGenuine Expedia guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Guest, Thank you for your feedback. I am glad to hear our hotel met your expectations. I hope we see you again when you are in the area next. Sincerely, Scott Eisenach General Manager
"Nice hotel close to the airport. Reasonable price"
Hotel overbooked and gave me a lesser room than I required which I agreed to. they cut rate in half. Very nice.Genuine Expedia guest review
Room was clean. Pool area was roomy. Exercise room was a tad small, but it still was fine. Friendly staff. Ordinary hotel breakfast. Stayed for two nights and felt that there were some items on the breakfast bar that should have been retired after the first day rather than being brought out again and also a little variety on the second day instead of […] the exact same items as the first day would have been welcome. Read moreGenuine Hotels.com guest review
"Oh the sounds!"
Sound was the problem for our visit- it started with a false fire alarm the minute we arrived, followed by a whole night of kids running in the halls and jumping up and down in the room above us, and throughout it all, the sound of airplanes from the nearby airport. I'm not sure we can hold the Fairfield responsible for the behavior of other guests […] (assuming a kid pulled the fire alarm), but I would guess that the "family friendly" atmosphere encourages basketball teams to book there- if that's what you're looking for, great. If you're looking for peace and quiet, book elsewhere. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Guest, Thank you for taking the time to post a review. I'm so sorry to hear that you didn't enjoy your stay with us here at the Fairfield Inn & Suites Minneapolis St. Paul/Airport. We work hard to provide our guests with an exceptional stay, and I'm sorry for any noise that kept that from happening. It is my hope that you might offer us another opportunity the next time you are in the area and we will do our best to get you the quietest room we have. Sincerely, Hope K. Assistant General Manager
"Great Customer Service"
I would like to let you know about the amazing staff you have at this establishment from your front desk to the staff who cook and clean. Every employee had a smile that reached their eyes and were courteous, friendly and welcoming. You evidently have great management who respect their employees.Genuine Expedia guest review
"Nice clean hotel"
On the newer side so the room was nice and comfortable for the money. Booking through Hotels.com you don't get the Marriott points, but you get credit for the stay. Since the price on this site were equal to the Marriott price, I was upset not to get the points. That's no reflection of this hotel as it was a nice clean place.Genuine Hotels.com guest review
It had a really comfortable bed and I slept like a baby... pillows were nice too.Genuine Hotels.com guest review
The people who work for the Inn are wonderful. They are thoughtful, respectful and do their jobs beyond expectation. They are rated 5 +Genuine Hotels.com guest review
It was great. The bed and linens were really comfortable and the HD TV signal was crystal clear!Genuine Hotels.com guest review
The hotels exterior and interior look great. Although, the hotel and my room smelled like stale cigarettes. The front desk staff answered three phone calls during my check in and asked me to hold each time. Rude.Genuine Hotels.com guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear K, Thank you so much for taking the time to leave us a review. I'm very sorry to hear about the negative experience you had at our hotel. Our facility is completely smoke free so I do apologize if you smelled any cigarette smoke while you were with us. I also want to apologize if my front desk staff offended you in any way. Please allow us another opportunity to show you the level of service of which I know we are capable on your next trip to the area. Sincerely, Hope K. Assistant General Manager
"Great stay-cation location."
Welcoming staff. Clean room. Nice decor in the room.Genuine Expedia guest review
"Great staff, average facilities"
Staff will do what is necessary to make your stay enjoyableGenuine Expedia guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Guest, Thank you for your review of our hotel. I'm happy to hear that my friendly staff helped to make your stay memorable. Please come back and see us again on your next trip to Mendota Heights. Sincerely, Hope K. Assistant General Manager
"Great choice for early flight from MSP"
The staff was very courteous and helpful, including the early shuttle to MSP. Also the breakfast was very good and the room was good.Genuine Hotels.com guest review
"Great hotel experience"
People were friendly and helpful. Shuttle to airport was on time. Pool and spa looked wonderful, but we forgot our swim suits. Breakfast was partially available for 3:30 am people leaving for airport, but what was there was plenty of food for that time of the morning.Genuine Hotels.com guest review
"A good overnight stay very near the airport"
convenient hotel located very close to MSP. Perfect for a lay-over. Shuttle service was great and well organized. Everyone was very nice.Genuine Expedia guest review
very pleased with staff and hotel!!!Genuine Hotels.com guest review
"Nice hotel for price."
This is a nice place. Would be even nicer with a microwave and refrigerator. Quiet and convenient to anywhere in South Metro area and St Paul/MSP proper.Genuine Expedia guest review
"AWESOME CUSTOMER SERVICE"
The hotel staff was the BEST!!!!! I cannot say enough about how helpful and friendly the staff was. The hotel itself was very nice but the staff made our stay truly enjoyable The free breakfast was great and stocked well even with a full hotel. I will stay here whenever I go to the twin cities.Genuine Hotels.com guest review
"Nice hotel, great price, easy to locate."
My husband and I stayed for 1 night, in order to attend the Winter Sport Show at the Xcel, early the next day. Our stay was pleasant, relatively quiet, even with our room next to the elevator. The continental breakfast was better than most, that morning the staff served eggs, ham, and biscuits with gravy, I enjoy a warm/hot breakfast compared to the […] traditional ceral and breads. We would stay here again. Read moreGenuine Hotels.com guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear KBL, Thank you for your review of the Fairfield Inn & Suites Mendota Heights. I'm very happy to hear that you enjoyed your stay, especially our hot complimentary breakfast. I hope the next time you are in the area, you will once again stay with us! Sincerely, Hope K. Assistant General Manager
We were there on a holiday weekend, so there was a good crowd there. Staff worked hard to keep everybody happy. Breakfast was good and shuttle to mall was a nice bonus. Location is good to get to surrounding areas like Apple Valley and Eagan.Genuine Expedia guest review
"Nice Hotel close to Mall"
Room was nice. Quiet, even though next to elevator. Very good breakfast included! No problems.Genuine Hotels.com guest review
This place was very nice - comfortable bed, clean room, GREAT staff, and wonderful breakfast! I was pleasantly surprised. Free shuttle to mall of america was a huge plus :)Genuine Hotels.com guest review
I really enjoyed the location, the staff and the accomodations. Breakfast was anything anyone could ask for and at the approptiate temperature. I would definetly stay here again!Genuine Hotels.com guest review
I would definitely recommend this hotel to anyone going to that area. The staff was one of the friendliest staff I have ever encountered. About 20 minutes after checking into our room the front desk called to check to make sure everything was to our liking and if there was anything they could get us. Any time you ran into staff in the hallways they […] were very pleasant. The breakfast was awesome. Water pressure was great. The shuttle took us right over to the Mall of America. The driver told us exactly where he would pick us up at when we were ready to come back to hotel. I thoroughly enjoyed my stay at this hotel and will plan to stay there next time we are in the area. Read moreGenuine Expedia guest review
We chose to stay here because the hotels that were closer to our destination (Orpheum Theater and Mall of America) charge a premium for their location as well as additional costs of parking and I have to find my own breakfast. The facilities are always nice at the Fairfield's and with access right off the interstate I wasn't 5-10 miles away from anywhere […] I wanted to go and with the savings I was able to spend a little extra on fun things and still stayed in a king size bed. Read moreGenuine Expedia guest review
Everyone that works there was super helpful and informative. The shuttle took all the stress off and everything was perfect.Genuine Hotels.com guest review
"Close to the airport. Not very customer friendly."
We had no sheets for the roll out bed,asking them for sheet were like pulling teeth. The room cleaners were very rude,they didn't think we could understand them and they were cutting us down. When we left we thought we had everything and we forgot something so we got home and realized we could have lifted it there so we call and they said yes they had […] it but they made me pay them to send it to us,they never called us to let us no it was still there. All and all I will find somewhere else to stay next time. They also shampooed our carpets so we came back to wet carpet. Read moreGenuine Expedia guest review
Response by Fairfield Inn & Suites Minneapolis-St. Paul Airport Dear Koreena, Thank you for your review. I'm so sorry to hear that you had a negative experience at my hotel. Please accept my apologies if any of my staff was less than pleasant to you. Customer service is very important to us, and anything less than perfection is unacceptable. I will address your concerns with my entire staff. Please allow us another opportunity to show you the level of service of which we are capable, the next time you are in the area. Sincerely, Hope K. Assistant General Manager
"Great hot tub, excellent for the biz traveler!"
Excellent all around. Only reason they got some fours is that the maid forgot to stock bath items like shampoo, conditioner, soap etc -- but hotel staff responded promptly. Hot tub is very nice here, Wi-Fi of course, nice clean pool area and marketplace, free continental breakfast. Only one up by the holiday inns is that this hotel didn't give you […] a free water on check in...which is always nice and appreciated after the long business road trip. Read moreGenuine Expedia guest review
"Convenient, clean, and cheap."
Situated 2 minutes from the interstate it was easy to get any where in town without having to deal with horrendous traffic around the hotel. The rooms, hotel, grounds, and neighborhood were clean super quite and safe. The staff was very helpful and made an effort to make sure I had a great stay. The next time I am in the twin cities I will book here […] again. Read moreGenuine Hotels.com guest review
Nice location close to freeway but you don't hear the traffic. One of the best free breakfast buffets I have had.Genuine Hotels.com guest review
"Motel gives incorrect information"
I booked two rooms with king beds through Expedia. The room occupied by my guests was only a queen and I did not know this until the morning after our stay. I told the front desk this and the first person told me it was also a king bed, while the second person said that it was a queen but the computer showed it to be a king. I expected some sort of […] discount for the mistake but they told me that since it was booked through Expedia and paid in advance that they could do nothing about it. The motel did give me a voucher for a free room at that motel for my future use. The only problem is that I probably won't be in that area needing a motel in the future- so the voucher is useless. The motel needs to get their act together and the computer should reflect what rooms they have to rent. They make Expedia look bad and they take advantage of the customer. Read moreGenuine Expedia guest review
The staff was exceptional. Also the breakfast.Genuine Hotels.com guest review
"Perfectly pleasant stay"
We were just passing through the Twin Cities on a cross-country road trip but meeting Minneapolis friends for dinner. We chose to stay on the outskirts of the city to facility our own in-and-out and to avoid the now very expensive downtown hotels. This place was perfect for us. The price was right, the hotel was set just far enough off the highway to […] be quiet, yet convenient, the breakfast was as good as these breakfasts get and the staff was pleasant and served us well. Read moreGenuine Hotels.com guest review
"Great Hotel Stay"
The Shuttle made a big difference in allowing us to really enjoy our stay. Thanks to Jamie for being so prompt!Genuine Hotels.com guest review
"Going to a wedding."
A wonderful young lady at the reception desk offered to print a map to the nearby marina where the wedding was located. This was a great help to us and we arrived in plenty of time to board the cruise boat. The wedding was beautiful and we had a wonderful time. We drove back to our hotel without any difficulty and slept well in our clean quiet room. […] In the morning I was very impressed by the newspaper outside our door and the complimentary breakfast with many tasty choices. Read moreGenuine Expedia guest review
"Close and convenient to get to airport"
Hotel room very nice and very clean. Staff extremely friendly and helpful. Took free shuttle to and from airport. Left on time and was at airport to pick us up within minutes. Shuttle bus drivers were both very nice.Genuine Hotels.com guest review
Great location and great staff. Unfortunately we had a room right next to the elevator and ice machine so it was constantly loud outside of our room.Genuine Hotels.com guest review
"Nice quiet stay"
Everything was great and I had no problems at all. I would definitely stay here again.Genuine Hotels.com guest review
"Everything good and pool temp not too cold"
Everything worked out great. The room was good, the service nice and friendly, the shuttle driver a big help with our multiple bags (returning from a long trip overseas). And I really appreciated that the pool temperature was warm (I hate pool temps that are frigid when you are just there to splash around with the kids).Genuine Hotels.com guest review
"Cozy rooms, Friendly staff"
Nicely maintained, newer hotel. The continental breakfast had a good selection of items to choose from. The staff kept the selections well stocked throughout the entire time the breakfast bar was open. The in-house 'market' was very convenient when I needed items and the prices were reasonable. The pool was clean and easy to find with easy access to […] elevators. Read moreGenuine Hotels.com guest review
"Bad if your back is bad."
Bed was horribly soft and my back suffered. Three days of pain. Room also quite small. Clean, but terrible bed.Genuine Hotels.com guest review
"Will stay here again for sure."
This will now be our hotel of choice when we go to the twin cities.Genuine Hotels.com guest review
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