"Great hotel for family"
My daughter and I were in a few different hotels during this Spring Break vacation and the first thing she said upon entering the room was "Why is this the nicest hotel we have had?" We had good hotels throughout the trip but the room was clearly more homey to her.Genuine Expedia guest review
Pretty disappointing. I stayed here 4 years ago and really enjoyed it. The hotel is dated and the desk staff appear very disinterested in their jobs. Carpet, sofas and counters look very old. The chair in our room even had tears... Pool felt slimy and the hot tub had visible growth on the bottom, but didn't work anyway. But the breakfast and kitchen […] attendant were very good... Read moreGenuine Expedia guest review
"Hot Tub not working!!"
Hot tub was not working so that was a big disappointment after a long day.Genuine Expedia guest review
"Quick Place to stay!"
Front desk was ok. Cleaning service was good. Had noisy neighbors for 2 nights, but they left.Genuine Expedia guest review
The rooms were nice and quiet. Indoor pool was down when we got there, but it was up and running the next day. The hotel is surrounded by restaurants, shopping mall and a park. Breakfast is the best for a hotel and free!!! About six miles from Six Flags.Genuine Hotels.com guest review
"Won't ever stay again"
Called the hotel for the shuttle to pick us up at the airport. Was told it would be 40 minute wait and ended up being 1 hour and 45 minutes. Bathroom sink had cigarette ashes flicked in it and had not been cleaned.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson DFW Airport South On behalf of the entire staff here at the Country Inn & Suites By Carlson DFW Airport South, we apologize for the less than satisfactory stay. We are sorry your guest room was not cleaned up to our standards. We especially apologize for the shuttle service, we will speak with our shuttle operators to ensure this does not happen again We hope you visit us again. We appreciate the feedback and hope that upon your next visit, we can meet or exceed your expectations. Thank you.
"Nice business trip."
Indoor pool and Hot tub was not working. Everything else was great. Nice and clean plus very quite. Highly recommend for the price.Genuine Hotels.com guest review
"Clean...and that's about it."
The room was clean and comfortable and the staff was nice but that was about it. There were a lot of inconveniences. I picked this hotel because it had an indoor hot tub, and that's all I wanted after my long flight. When I got there the hot tub was out of order and they said it will probably not be in service ever again. The pool was closed as well […] for repainting. Information I would have liked to know before I booked. If your thirsty, you have to drink bathroom water. Neither of the 2 soda machines worked and when I asked for quarters at the front desk they didn't have any and said I could come back in a half hour and get it from the driver. It took on average of 3-4 key swipes to get my door to open. The breakfast was decent. I was overall disappointed because I have stayed at Country Inn's before and they were in much better condition. On my way back to the airport I booked a room at Springhill Suites. MUCH better, everything worked and it was cheaper! Go there instead. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson DFW Airport South On the behalf of our staff here at Country Inn & Suites By Carlson DFW Airport South we thank you for taking the time to review our hotel. We are more sorry for the problems you encountered while staying with us. I really apologize that you were not contacted regarding the pool before your stay, we definitely understand this was frustrating and we make sure this does not happen again. I would really like to speak to you in regards to your stay as a whole, please contact me via our website or by phone. We look forward to hearing from you.
"Comfortable and Quiet"
Friendly and helpful staff. Family friendly and quiet. Great stay.Genuine Expedia guest review
"Not what was promised"
Pool was out of service. Staff gave wrong directions.Genuine Expedia guest review
Nice hotel for the price.Genuine Hotels.com guest review
"Great economy hotel near airport"
Nice clean rooms, good size tv, fridge, microwave. The shower head and bathtub looked old. Overall I would say it was a decent hotel to stay. I was there with a friend but wouldn't mind taking my family there.Genuine Expedia guest review
We enjoyed our stay very much. Breakfast was tasty. The bed was the most comfortable we've ever slept on in any hotel/motel. Enjoyed pool and hot tub. Fresh cookies were a nice treat. Shuttle got my husband to DFW in plenty of time.Genuine Expedia guest review
"much worse than expected"
the hotel should be rated as a "2 star" and not a "3 star". It is not at all cozy but has a bare minimum. The service is non-existent. Breakfast is not edible. We reserved a room with a king bed. However, when we got there, it was very cold and the heater was broken. When we called the front desk, we were given a room with 2 double beds. When we asked […] for a room with king bed, we were told that there is none available. All of it was done matter of factly and no apologies given. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson DFW Airport South Dear Valued Guest, Thank you for taking the time to post feedback regarding your stay, at our hotel. I regret that you did not find your accommodations acceptable. We are constantly upgrading our hotel in order to meet all of our guests expectations, and it seems as though we fell short of this standard with you. I also apologize if you felt as though the staff wasn't attentive to your needs and requests. It is our goal to provide every guest with excellent service. I can assure you that any request that you may have is important to us. I am hopeful that you will provide us another opportunity to serve you in the future, and exceed your expectations.
"it was nice"
it was good to stay in this hotel i will recomend itGenuine Expedia guest review
"Shuttle stops at 11pm"
The room was nice and mostly clean. There was some sort of film in the tub. The caulking and grout were very clean though. Beds were comfortable and tv was large. The hot tub had a nasty ring of rust stain looking stuff in it. The pool was adequate for our 2 teens. The lobby was clean and inviting. Breakfast was good. They had eggs, potatoes, waffles, […] fruit and cereal. The only real problem we had was that te airport shuttle quit at 11:00 pm. Our flight landed and by the time we gathered luggage it was 5 till. They wouldn't come get us and it cost $80 for 4 people to ride 7 minutes in another shuttle van! Read moreGenuine Expedia guest review
"Very Nice Hotel"
Very nice hotel. We liked the indoor pool and Jacuzzi alot! The breakfast was fantastic as well.Genuine Expedia guest review
Good place if you need a place to sleep before grabbing a flight at DFW. Not a good place if you're looking for a romantic get away.Genuine Hotels.com guest review
"Go somewhere else"
Clean room. I called front desk about iniperable refrigerator, but it didn't get replaced as promised by staff. Gym was VERY basic and cramped! Breakfast scrambled eggs were very gross! If you want a decent room, this is the place to go...but recommend you spend a few extra bucks if you want nicer amenities and a decent breakfast.Genuine Expedia guest review
"Decent location but hotel worn, dingy"
Hotel was dingy and tired. Most everything seemed worn out. Breakfast area had inadequate seating. Food at breakfast bar served at improper temperature.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson DFW Airport South Dear Valued Guest, Thank you for choosing the Country Inn and Suites, DFW South, for your lodging. Although we strive to make each guests stay a pleasant one, I apologize that we didn't meet this standard for you. Our breakfast area seats 35 people comfortably. Perhaps you had a larger party, and the breakfast area was quite busy. I also apologize that you did not approve of the food temperature. We have approved temperatures for the foods that we serve, in order to ensure the ultimate in freshness and taste. Thank you again for staying with us.
Enjoyed my stay...pillows were just a little too soft...but everything else was greatGenuine Expedia guest review
Heat and air system is in real need of repair. A/C came on in the middle of the night and was like a freight train coming through the room.Genuine Hotels.com guest review
"Disapointed in Dallas"
Hotel pool out of order, room refrigerator just sitting on the floor and not working, guest room next to utility room so we heard machines all night, could not sleep. Entire place was being renovated so wet paint everywhere.Genuine Expedia guest review
"Clean and comfortable hotel for family and friends"
When I arrived at hotel staff was ready and available to help me with my reservation. Promptly assisted me with room accomodations and explained to me about the breakfast time and location. Showed me where the fitness room was vending machines and 24 hour coffee bar. I met most of the staff on all three shifts and they all showed great customer service […] skills. I plan to stay at the same hotel next football season, thumbs up for Country Inn & Suites by Carlson DFW Airport South. Read moreGenuine Expedia guest review
If I were go back again I stay at Country Inn again. Enjoyed my stay.Genuine Hotels.com guest review
"great family hotel, proced right, great amenities"
Great value for the price. Free airport shuttle, great breakfast spread (also free), free WiFi. Highly recommended as a vacation stop.Genuine Expedia guest review
"evaluate staying experience"
qualified hotel. I even could get the breakfast at 10AM before departure to airport that is very nice.Genuine Expedia guest review
"For anyone interested!!!"
Overall not bad for price, treadmills were broken and I was really planing on using them, went on an outdoor run instead as weather and my time was good, but may not be the same for everyone!!!Genuine Hotels.com guest review
the facility is in need of a facelift. Extremely run down. On a better note the GM pick me up at the airport and is the extreme professional. She went out of her way to assist me and make my stay pleasantGenuine Expedia guest review
Response by Country Inn & Suites By Carlson DFW Airport South Thank you for your feedback. I apologize if our hotel was not up to the standard that you expected for your stay. We are making upgrades weekly to provide a pleasurable experience for each guest. Please allow us another opportunity to exceed your expectations.
Nicest hotel we have stayed at. Beds were so comfortable, did not like the shower/bath it felt like a gutter running down the middle lost my balance a couple of times. Refrigerator did not work. All in all it is a GREAT hotel and it is my favorite new hotel!!Genuine Hotels.com guest review
Furniture was a little worn, and the room had 2 double beds instead of the king bed we reserved, but it was comfortable enough for one night.Genuine Expedia guest review
"Great Stay Great Price!"
The bed was super comfortable, the air conditioner worked great and the staff was really friendly. A little tricky to find but it's in a convenient place as far as restaurants, shopping, etc.Genuine Hotels.com guest review
Nice rooms, very nice staff.Genuine Hotels.com guest review
"Very Close to airport, convenient shopping /food"
Room clean. spacious, quiet. All the amenities needed during business travel. Hot breakfast OK. Within walking distance of restruants. One mile for big Shopping MallGenuine Hotels.com guest review
We really enjoyed our stay at the Country Inn. It was a great location and the room was very comfortable. The breakfast was good with a nice selection. The only negative thing I could say about this hotel is that they can't keep cookies out long enough! Great stay and would stay again if ever in Dallas!Genuine Hotels.com guest review
Just right.Genuine Hotels.com guest review
"I'd pick someplace else."
Our experience was terrible. We get into our room and the fridge was broken. We call the front desk so they send maintenance up. He was really nice and he brought us a different fridge. Then in the middle of the night we wake up pouring sweat...yep our air conditioner went out. We again call, they send maintenance again and they give us a different […] room. We get there and to our surprise there our original broken fridge was in the new room....My husband felt bad and didn't want to call maintenance since it was the same guy every time so my husband hauled the fridges down the haul himself and swapped them back out. My advice, is to stay somewhere else. There are plenty of other hotels that have free shuttles to the airport all along there. This place is really not worth the money. Read moreGenuine Expedia guest review
"Close to DFW"
The carpet in the room needs through cleaning or replacement! Could not walk bearfeet it seemed sticky at different spots - I did report it to the front desk at check out!Genuine Hotels.com guest review
"Great way to start a vacation."
We stayed at the hotel to avoid traffice problems that might come up prior to a cross country trip. From the moment we were greeted by Anthony at the front desk until we were taken to the airport by Victor we had fun. We were treated as friends as well as honored guests. They not only recommended an excellent resturant, they also dropped us off and […] picked us up promptly when we were ready to return to the hotel. We have made this our "Hotel of Choice" for all future flights out of DFW. Great job to a great team! Also, the hotel was beautiful, with a carved staircase & lovely decorations. The elevator that we used was very convienent for us older folks. We were allowed to leave our car safely parked at the hotel while out of town for a week! Read moreGenuine Expedia guest review
"Room for 5 a plus"
If you don't get out of the room early enough, the staff doesn't clean.Genuine Expedia guest review
Clean comfortable room, Nice comfortable bed for this price. Good buffet in the morning, i would stay here again!Genuine Hotels.com guest review
"close to airport"
rooms looked old and were very plain.Genuine Hotels.com guest review
THIS TIME TIME IT WAS JUST AN OVERNIGHT STAY UNTIL I COULD MAKE IT TO MY DESTINATION BUT I MAKE IT A POINT TO BOOK THIS HOTEL WHEN EVER I AM IN THE AREA IT IS AND HAS ALWAS BEEN NUMBER ONE IN MY BOOK WISH I COULD RATE IT A TENGenuine Hotels.com guest review
"Good central location."
Room was very comfortable. Had to have more towels brought up but was quickly resolved. pool and hot tub were nice plenty of chlorine. Great service and very comfortable. Plenty of places to chose from to eat and cheap theater for movies close also. Will stay again if in the area great price for the room.Genuine Hotels.com guest review
Enjoyed our stay. the pool was great for the younger children . Easy access to eating places as well as Walmart. Bed was very comfortable although they could use a little bit thicker pillows. would definitely stay here again.Genuine Hotels.com guest review
I was stuck in Dallas for an extra day due to my flight being cancelled. I found this hotel via Expedia and just wanted a clean room to crash for the night. The first issue was that the clerk wrote the wrong room number on my card. The second (and main) issue is that I woke up in the middle of the night and realized that my comforter smelled like vomit […] (I had rolled over and made the discovery). Unfortunately the chair that I sought refuge in smelled the same. Miserable night. Read moreGenuine Expedia guest review
The room was nice, bed was very comfortable. Had trouble getting towels. Pool was not the best. Dirty smelling (& looking).Genuine Hotels.com guest review
While unprepossessing, the hotel turned out to be very energy-conscious. I have to say that I slept better here than any other hotel I have stayed in, and I travel a lot.Genuine Hotels.com guest review
"close to bars and restaurants, & even a walmart"
we had a great stay. We were there for 4 days and 3 nights. They kept us supplied with anything we needed. The bed was wonderful and my wife has had 7 back surgeries and it is hard to find a good bed for her, but this bed was fantastic. Their staff was very friendly and courteous. We will be going back the next time we are in Irving, TX.Genuine Hotels.com guest review
overall a great place to stay.the only thing bad was the indoor pool area was very hot,seemed like heater was on instead of the a/c.Genuine Hotels.com guest review
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