"Will Definitely be back!"
Scott at the front desk was wonderful! The hotel was great! We loved having a suite that offered a separate living and sleeping area. We will be back for future Rangers games and Cowboys games!Genuine Hotels.com guest review
"Overbooked and downgraded"
The sad man at the counter gave me a "jacuzzi" room instead of my king suite. Consisted of one room dominated by a huge unclean bathtub with jets surrounded by mirrored walls. Not a relaxing environment. I wasn't even given a discount--they tried to say it was an upgrade! What a joke!Genuine Expedia guest review
"climbing 3 flights of stairs with airport luggage!"
Disappointed in the overall condition & being 2 female travelers having to lug luggage up 3 flights of stairs at 11 pm preparing for early AM flight was not fun!Genuine Hotels.com guest review
"OK hotel very close to airport"
The staff is very pleasant, but the hotel needs refurbishing. The carpets hadn't been vacuumed in the lobby or the hallways - the furniture is getting worn and stained. They offered great service in terms of van service and got us promptly to the airport at 5 AM. We stayed in Country Inns thru out Ill., Texas and Louisiana and all were much nicer - […] cleaner and had better breakfast options. However, if you just need a night closer to the airport, it does the job. Read moreGenuine Expedia guest review
Rooms were outdated. Rugs were dirty and most of the hotel needed an upgrade. Disappointed.Genuine Expedia guest review
My first room had a fridge that wasn't working and the tub wasn't draining. Before I left for classes after my first night I told the gentleman at the front desk that I was having a few issues and he said that he would take care of it. That evening after class nothing had been taken care of. I spoke with the gentleman that was working and he fixed me […] right up with a new room. The rooms seemed fairly clean and the beds were comfortable. The floors tubs, however, seem to be designed in a slight "U" shape which makes it awkward to stand in. A coworker of mine actually fell in the shower while we were there. The hotel does need a little updating but overall it was an ok stay. Read moreGenuine Hotels.com guest review
"need improvement for management"
tis hotel service and maintenance on pool like towels and broken hot tub need serious attention. Worse compared to 2 yrs ago when we came. We don't think we will stay here again.Genuine Hotels.com guest review
"Decent for the price."
Stayed for two nights and that was enough for us. The rooms were clean for the most part but the bathrooms could have been cleaner, mainly the tub. The location was close to where we needed to go but getting there was a bit sketchy- it's down a side road near what looks like a "bad" part of town. There also weren't any vending machines. We didn't look […] for the pool or hot tub- I wasn't even going to put my toosh in them even if we did see them. Continental breakfast was average, can't complain on that. Read moreGenuine Expedia guest review
Easy to get to, close to airport and dining. Fairly quiet.Genuine Expedia guest review
"Nice Commuter Hotel"
Free shuttle, decent breakfast and close to airport. Nice rooms (i got a big one and it was pretty cheap). It's in an ok part of town with a bunch of fast food places near. Not living the dream at this hotel but living the commuters cheaper end dream!Genuine Hotels.com guest review
"Close to things to do"
Nice room. A/c did not work right , large wet spot on floor from a/c. Plug in bathtub bent and would not work to hold water for bath.Genuine Hotels.com guest review
This hotel is small in size but inside it is beautiful, cozy and with many amenities.Genuine Expedia guest review
Great location,Genuine Hotels.com guest review
We stay at this hotel often because of its location, the bang for the buck and because they offer smoking rooms. This visit our refrigerator was not working. We advised them and left for the day. It was never fixed.Genuine Hotels.com guest review
Staff was friendly and room was clean. Very comfortable. Loved indoor pool.Genuine Hotels.com guest review
"Nice for the price."
My family and I stayed here prior to checking into a local resort. The staff was nice and helpful. The breakfast was okay but not many choices.Genuine Expedia guest review
The hotel was convenient to DFW. I was worried about air-traffic noise but did not hear a single plane. Pretty much what I expected from the hotel in terms of amenities and cleanliness. Front desk is not as attentive to incoming traffic as they need to be so you may have to call out if you want service at the registration desk.Genuine Hotels.com guest review
"Do Not Stay Here!"
The hotel's customer service was HORRIBLE!!! At least three front desk employees were impossible to deal with. Our family had multiple rooms. All of us had problems. We conversed with other 'guests' and at least 3 other families had problems with customer service. When we asked for help with a check-in issue, we were almost yelled at and they refused […] to help or even to listen until we finished talking. NEVER will we stay here again. We will go next door to another hotel. Hotels.com did help with the issue. Thank you hotels.com!! Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson DFW Airport South Dear DbJohnson, We sincerely apologize that your recent stay was not up to your expectations. We appreciate you bringing this to our attention so we can ensure the proper training with our staff so that we can always give the best customer service. This information will be shared with our management team so we can start making the proper improvements.
Great first stay at this hotel. Room and hotel in general were very clean. Staff was friendly and helpful. Indoor pool was a plus since we have 2 young boys. I was looking forward to the hot tub but it was out of service. Beds were comfortable and actually looked like the pictures they've posted. The room and bathroom were decently sized - 5 people […] fit comfortably. Pillows were too soft though - head just sunk straight to the bed when laying down. Even though its right off the highway you don't hear any highway noise. Will definitely stay here again in the future. Read moreGenuine Expedia guest review
We picked this place for the price and the indoor pool. The hot tub was down but the pool was warm so we didn't really miss it. The staff was friendly and helpful. The room was dated but clean. The washing machine and pop machine were out of order. We would stay here again if the Hampton by six flags is booked up.Genuine Hotels.com guest review
"it will get you buy if your wanting a cheap hotel"
room smelt like old mildew .fridge didnt work. cleaning lady always knocked on door.(at 9am!! ). could hear everything .tv was sitting way to low.Genuine Expedia guest review
"Great place to stay before flying out of DFW"
We had a wonderful experience at this hotel! We stayed there before flying out of DFW for vacation. The staff was very friendly and accomodating and they provide free parking and a free shuttle to/from the airport. The cookies were delicious upon arrival and they had good options for breakfast the following morning.Genuine Hotels.com guest review
"Stinky hotel, no hot tub as advertised"
This property advertises a hot tub but the one they have was not working. The front desk said they had no intention of getting it fixed during my 2 week stay and then when I checked out I was told the hotel actually plans on getting rid of the hot tub altogether...very disappointing since I focus my reservations on pool/hot tub facilities. As for the […] hotel itself, the hallways and elevators wreaked of cigarette and marijuana smoke. I don't know if it was some of the questionable looking staff or if it was hotel guests, but the stench was there at all hours of the day for 10 straight days. Inside the room was great, but the elevator and halls, yeah, not so much. Read moreGenuine Hotels.com guest review
The hotel staff was excellent from day one. We were there for just a 3 day week-end stay. The breakfast was great although we didnt indulge a whole lot. Although its an older small hotel, we felt the interior was pretty warm and quaint. Really liked the large flat screen tv. Even though the refrigerator wasn't working we had a small cooler with us & […] therefore didn't need it anyway. The ice machine was really close so that we could fill our cooler. We were located on the second floor just above the antique staircase, which was really kinda romantic going up and down into the lobby. The maid even asked us the first morning, when we left to do our thing for the day, if we wanted our room turned down. That was nice. Read moreGenuine Expedia guest review
Our room smelled of body odor so we requested a new room. Second room was better but still had strong odor. Tried to not be in room as much as possible. Hot tub was out if service which was the main reason we choose this hotel.Genuine Hotels.com guest review
I can't say enough about how friendly and informative the staff was! The rooms might not be the most modern, but they were very clean. The provided breakfast was superb as well, and I do not heistate to recommend this facility to anyone going to this area.Genuine Expedia guest review
my family enjoyed the family, country feel to the hotel and it was nice to see the numerous pilots and flight attendants there, but the staff was not as overly friendly as most hotels and it was very disappointing. the breakfast is hot, good and free. the coffee not so much. overall we enjoyed it. just wish we didn't have to go to the front desk continually […] for new towels and tissue. we stayed two nights, but the cleaning staff never offered to refresh/restock our room. Read moreGenuine Expedia guest review
"A Long Over Due Family Reunion"
The Hotel was very clean, great breakfast, attractive Lobby, and personnel was very friendly.Genuine Expedia guest review
"Good for a trip to Grapevine Mills"
I stayed at this hotel with my family to celebrate my granddaughter's 3rd birthday. It was the closest one close to Grapevine Mills that had an indoor pool and was reasonably priced. The pool was a little chilly but was fun. I sure could have used the hot tub but it was out of order. The room was nice and roomy. I only really had 2 complaints about […] the room. First, the heater didn't warm and it sure was cold when we returned from the pool. Second, the mini fridge was unplugged so we couldn't put drinks in it to get cold or keep cold. Read moreGenuine Expedia guest review
"Getaway with family"
My granddaughter was visiting from New York, so we gathered in Irving. The room was small but sufficient. The grandchildren said the bathroom was the biggest room. That was not true, but it felt big to them because there was a lot of space to get dressed. The granddaughters really enjoyed the pool, as well. We were VERY disappointed that the hot tub […] was broken. If they aren't going to have a hot tub, they should take it off of their amenities in advertising! Breakfasts were FANTASTIC! Real breakfasts. Read moreGenuine Hotels.com guest review
Clean hotels and very nice courteous staff, nice place for stay, breakfast is goodGenuine Hotels.com guest review
"Great hotel for family"
My daughter and I were in a few different hotels during this Spring Break vacation and the first thing she said upon entering the room was "Why is this the nicest hotel we have had?" We had good hotels throughout the trip but the room was clearly more homey to her.Genuine Expedia guest review
Pretty disappointing. I stayed here 4 years ago and really enjoyed it. The hotel is dated and the desk staff appear very disinterested in their jobs. Carpet, sofas and counters look very old. The chair in our room even had tears... Pool felt slimy and the hot tub had visible growth on the bottom, but didn't work anyway. But the breakfast and kitchen […] attendant were very good... Read moreGenuine Expedia guest review
"Hot Tub not working!!"
Hot tub was not working so that was a big disappointment after a long day.Genuine Expedia guest review
"Quick Place to stay!"
Front desk was ok. Cleaning service was good. Had noisy neighbors for 2 nights, but they left.Genuine Expedia guest review
The rooms were nice and quiet. Indoor pool was down when we got there, but it was up and running the next day. The hotel is surrounded by restaurants, shopping mall and a park. Breakfast is the best for a hotel and free!!! About six miles from Six Flags.Genuine Hotels.com guest review
"Won't ever stay again"
Called the hotel for the shuttle to pick us up at the airport. Was told it would be 40 minute wait and ended up being 1 hour and 45 minutes. Bathroom sink had cigarette ashes flicked in it and had not been cleaned.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson DFW Airport South On behalf of the entire staff here at the Country Inn & Suites By Carlson DFW Airport South, we apologize for the less than satisfactory stay. We are sorry your guest room was not cleaned up to our standards. We especially apologize for the shuttle service, we will speak with our shuttle operators to ensure this does not happen again We hope you visit us again. We appreciate the feedback and hope that upon your next visit, we can meet or exceed your expectations. Thank you.
"Nice business trip."
Indoor pool and Hot tub was not working. Everything else was great. Nice and clean plus very quite. Highly recommend for the price.Genuine Hotels.com guest review
"Clean...and that's about it."
The room was clean and comfortable and the staff was nice but that was about it. There were a lot of inconveniences. I picked this hotel because it had an indoor hot tub, and that's all I wanted after my long flight. When I got there the hot tub was out of order and they said it will probably not be in service ever again. The pool was closed as well […] for repainting. Information I would have liked to know before I booked. If your thirsty, you have to drink bathroom water. Neither of the 2 soda machines worked and when I asked for quarters at the front desk they didn't have any and said I could come back in a half hour and get it from the driver. It took on average of 3-4 key swipes to get my door to open. The breakfast was decent. I was overall disappointed because I have stayed at Country Inn's before and they were in much better condition. On my way back to the airport I booked a room at Springhill Suites. MUCH better, everything worked and it was cheaper! Go there instead. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson DFW Airport South On the behalf of our staff here at Country Inn & Suites By Carlson DFW Airport South we thank you for taking the time to review our hotel. We are more sorry for the problems you encountered while staying with us. I really apologize that you were not contacted regarding the pool before your stay, we definitely understand this was frustrating and we make sure this does not happen again. I would really like to speak to you in regards to your stay as a whole, please contact me via our website or by phone. We look forward to hearing from you.
"Comfortable and Quiet"
Friendly and helpful staff. Family friendly and quiet. Great stay.Genuine Expedia guest review
"Not what was promised"
Pool was out of service. Staff gave wrong directions.Genuine Expedia guest review
Nice hotel for the price.Genuine Hotels.com guest review
"Great economy hotel near airport"
Nice clean rooms, good size tv, fridge, microwave. The shower head and bathtub looked old. Overall I would say it was a decent hotel to stay. I was there with a friend but wouldn't mind taking my family there.Genuine Expedia guest review
We enjoyed our stay very much. Breakfast was tasty. The bed was the most comfortable we've ever slept on in any hotel/motel. Enjoyed pool and hot tub. Fresh cookies were a nice treat. Shuttle got my husband to DFW in plenty of time.Genuine Expedia guest review
"much worse than expected"
the hotel should be rated as a "2 star" and not a "3 star". It is not at all cozy but has a bare minimum. The service is non-existent. Breakfast is not edible. We reserved a room with a king bed. However, when we got there, it was very cold and the heater was broken. When we called the front desk, we were given a room with 2 double beds. When we asked […] for a room with king bed, we were told that there is none available. All of it was done matter of factly and no apologies given. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson DFW Airport South Dear Valued Guest, Thank you for taking the time to post feedback regarding your stay, at our hotel. I regret that you did not find your accommodations acceptable. We are constantly upgrading our hotel in order to meet all of our guests expectations, and it seems as though we fell short of this standard with you. I also apologize if you felt as though the staff wasn't attentive to your needs and requests. It is our goal to provide every guest with excellent service. I can assure you that any request that you may have is important to us. I am hopeful that you will provide us another opportunity to serve you in the future, and exceed your expectations.
"it was nice"
it was good to stay in this hotel i will recomend itGenuine Expedia guest review
"Shuttle stops at 11pm"
The room was nice and mostly clean. There was some sort of film in the tub. The caulking and grout were very clean though. Beds were comfortable and tv was large. The hot tub had a nasty ring of rust stain looking stuff in it. The pool was adequate for our 2 teens. The lobby was clean and inviting. Breakfast was good. They had eggs, potatoes, waffles, […] fruit and cereal. The only real problem we had was that te airport shuttle quit at 11:00 pm. Our flight landed and by the time we gathered luggage it was 5 till. They wouldn't come get us and it cost $80 for 4 people to ride 7 minutes in another shuttle van! Read moreGenuine Expedia guest review
"Very Nice Hotel"
Very nice hotel. We liked the indoor pool and Jacuzzi alot! The breakfast was fantastic as well.Genuine Expedia guest review
Good place if you need a place to sleep before grabbing a flight at DFW. Not a good place if you're looking for a romantic get away.Genuine Hotels.com guest review
"Go somewhere else"
Clean room. I called front desk about iniperable refrigerator, but it didn't get replaced as promised by staff. Gym was VERY basic and cramped! Breakfast scrambled eggs were very gross! If you want a decent room, this is the place to go...but recommend you spend a few extra bucks if you want nicer amenities and a decent breakfast.Genuine Expedia guest review
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