"Nice and clean."
Rooms clean and quite,important to business traveler.Genuine Expedia guest review
"Broken A/C and Refrigerator"
Arrived and it was 75 degrees in room. Room wouldn't cool and temperature continued to rise. Refrigerator was broken and we needed it to keep medicine in. Reported A/C issue at front desk when left around 4, because room was now at 77 degrees. Came back around 12:30 a.m. and it was at 78. Contacted from desk to see if it had been checked. Was told he […] saw where I had reported it, but couldn't tell if anyone looked at it. Said he could let me know in the morning! When checking out in the morning I told them again about the A/C and that it was 78 in room. They said, "Oh that's terrible!" Needless to see, neither of us slept well because there was no air movement. I reported it to the hotels email when I returned, but haven't heard from anyone. I've tried for 4 days at random times to reach a manager, but they are always in meetings. VERY disappointing. Read moreGenuine Expedia guest review
"Canceled flights needed hotel"
At about 10pm, on Monday June 9, 2014 I called the Country Inn and asked how late their hotel shuttle ran. I was told 11:00pm. After the flight we were # 27 & 28 on the wait-list was delayed to 11:25pm, my wife and I went on-line and booked a non-refundable room at this hotel via Expedia. This was about 10:10pm. I then called the hotel for a pick up […] and was told sorry, the hotel shuttle was booked. After protesting, I was told that it was making one last run to the airport at 10:30pm and that the shuttle would pick us up at about 10:45pm. I was warned that their computers were down and that I could still check in, get a room and settle up in the morning. Upon arrival, the computers came back up and we were able to get checked in and off to our room. The lobby area and the hallways looked tired and drab in spite of the bright carpeting. The room seemed clean enough, but it looked dated and uninviting. My wife cannot stand a firm, hard bed, and thankfully this was firm but not so firm that it was hard and stiff as a board. My wife said it was comfortable - a plus for the hotel. Personally I was disappointed as I thought that a Country Inn & Suites was a higher class hotel - more along the lines of a Hampton Inn. The breakfast was your standard hotel food. Read moreGenuine Expedia guest review
"Hotel was fine for the pricepoint..."
But customer service was unsatisfactory. The lady at the front desk was not helpful or friendly. Further,when we called about an issue with our room, we were told she would call back, but she did not. The shuttle situation (I'm not sure if that was actually provided by the hotel or not) was a poor reflection on the hotel. She had no idea about anything […] going on with the shuttle, and the shuttle was 30 minutes late. If you are going to have shuttles in the future available to guests, it should be handled in much more organized fashion. Read moreGenuine Expedia guest review
"Great location close to DFW airport"
We couldn't beat the location of the hotel and the free shuttle to DFW airport. Hotel was much better than we imagined and it seems as if they are doing more improvements to modernize it. Free wifi, parking, breakfast, and shuttle to DFW was a deal we couldn't pass up. We highly recommend it.Genuine Expedia guest review
"Worst hotel stay We've ever had"
When we checked in the toilet was stopped up. We called the desk, they sent a very young man with a plunger. He tried to hand it to us through the door, we told him we never used the toilet, it was stopped when we got there. He looked in the tank, said it was that flapper thing and said it was ok. My wife tried to flush it after he left and it still […] wouldn't flush. We had to catch a very early flight the next morning so we went down to the lobby and used the restroom and left around 5:30 am. When we check out we told the Counter person who said sorry, here's your receipt. So we have checked Country Inn and Suites off our list for good. Read moreGenuine Expedia guest review
Very happy with this hotel! And the price was very reasonable. If I ever need to stay again in this area I will come back here!Genuine Hotels.com guest review
We enjoyed our overnight stay. The recent renovation is very nice. Loved the modern look of lobby and very pleased with updated room. We had a king size bed and loved the extra pillows. Very pleased with the experience.Genuine Expedia guest review
didn't have my room i paid for. i had to sleep on a couch bed. my back may never be the same.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson DFW Airport South We are so sorry to hear that they did not have the room type you reserved upon check-in. We will certainly forward your comments to the hotel's management so they can understand how much this affected your stay with our brand! We will strive to make sure this doesn't happen in the future.
"Easy access to airport"
Good all around... Close to Dallas and affordable. Would recommend to all fellow travelers.Genuine Expedia guest review
"2014 ncaa championship"
I came 2 watch the NCAA Championships games 2014.this hotel was very friendly n clean.would come back #gatornation !Genuine Hotels.com guest review
"Outdated but good price!"
The hotel showed signs of age, room numbers fallen off the wall, carpet was a bit soiled, etc. Continental breakfast ok and service very professional. Worth the hotels.com price!!Genuine Hotels.com guest review
"Close to ATT Stadium"
Very friendly and helpful staff. I would definitely stay there again.Genuine Hotels.com guest review
Average place....dated décor, that shows its age in many ways. However, a convenient location to DFW and decent price for what you get.Genuine Hotels.com guest review
Pool not heated. Rooms not very clean. Spa brokeGenuine Hotels.com guest review
"Don't count on their airport shuttle"
My stay was what I expected, but don't count on their courtesy shuttle. Our 5 AM shuttle never showed and we wound up having to call a cab.Genuine Hotels.com guest review
Not sure I would recommend this place to anyone. When we first got to the motel our air conditioning didn't work at all so we had to switch rooms to a room that wasn't a double bed because that's all they had. The place is run down even with the new renovations. Pool wasn't heated nor did the hot tub work which was one of the reasons I booked the hotel […] for my family. The elevator didn't exactly work that great, my family was stuck in there for 15 minutes until I figured out how to get them out, the guy at the desk was no help in this matter. All in all if you are looking for a one night stay it's not bad, but in no way would I recommend this place for a family or someone who wants to stay more than one night. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson DFW Airport South Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
"Great customer service of everyone in the hotel"
I was here for a business trip with two of my daughters, and we really enjoy our stay, friendly service every time we request anything and breakfast hot and good. If I have to go back here again, I'll stay in this hotel.Genuine Hotels.com guest review
"Good for a work week"
Stayed here for a week of work, was a fairly good experience. They are currently remodeling the place, so they were bringing in a lot of new furniture.Genuine Expedia guest review
"Works for quick overnight"
Although I was on the fourth (top) floor, it was really noisy. The volume from the shower next door awakened me. Sheets had small tears in them, but they were clean. Others slammed their doors, which was unnecessary and very loud throughout the night.Genuine Expedia guest review
I was very displeased with my stay. The only reason I chose this place is because of the indoor pool and hot tub. After reading other reviews stating that the hot tub was out in December I called to verify that in fact it did work. I also reconfirmed upon checking in that I would be able to enjoy this amenity that evening. The first room I was assigned […] had no lights, second room had maintenance tools and cart in there and I finally settled into the 3rd room. I was very disappointed when I learned that the hot tub did not work and was told the next morning that they were going to remove it. I called the corporate office to make a formal complaint and was told I would receive a response from the hotel within 48 hrs and it has been 3 days and I still have not heard from them. I will not be staying here again. Read moreGenuine Hotels.com guest review
called the hotel directly to verify that the pool and sauna was working. I was told yes and upon arrival neither were workingGenuine Hotels.com guest review
The hotel is close to airport - which is why we selected. There was no warning that the property was under construction. This unexpected and wasn't conducive to the environmental expectations required for this stay.Genuine Expedia guest review
I booked this hotel specifically because it was one of the only ones that indicated they had an indoor pool and hot tub. It was not until my arrival that I learned that neither the pool nor hot tub were working. The whole hotel was under construction. It was awful. It was also too late to find another hotel with a pool and trying to explain that to […] 3 children is not too easy. While I understand that hotels.com may not have known of this fact, I will not book with them again if I cannot be guaranteed what I am booking for. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson DFW Airport South We would like to sincerely apologize for your stay! We can entirely understand how this maintenance would affect your peace, as well as your children's fun! While we strive to make sure that our personal webpages are always updated, we can admit that it is hard to ensure that third party vendors are notifying people! We will certainly do what we can to make sure that our webpages are always updated, and hopefully, we can move towards the same result with our third party affiliates as well.
"This hotel is under TOTAL construction!!"
Under construction literally with dust in the air in the lobby!! This should have been disclosed - I was SO embarrassed when I took my business associate in. Definately should not have been full priced..EVERYthing was being renovated. And it was crazy hard to find. There was breakfast...the room was alright, but so disappointed in Expedia - I may not […] use ya'll again. Read moreGenuine Expedia guest review
"If it sounds too good to be true"
If it sounds too good to be true, then it probably is: I had my wife and 5 kids with me so I booked rooms at this hotel at a great price with a great customer rating. Room was reserved for 4 adults and 3 kids (since there was no 2-adults-and-5-kids option). Unfortunately, upon arriving at 10:00 pm, the hotel clerk said they did not have a room with […] 3 beds (only 2 beds). And they couldn't give me 2 rooms adjoining rooms for the same price. Hotel was under construction and entire top floor was closed off (I was told). I had them cancel my rooms and we stayed at another hotel. Hotels.com said they would refund my money. Not staying here again. Read moreGenuine Hotels.com guest review
Construction on first floor a mess. First morning we awoke to someone pounding what sounded like was nails in a wall. That evening got back to hotel and our card would not open the door. After we got to room they did not leave Any towels in bathroom, not even a hand towel. Called desk, they said they would send up right away. About 30 to 45 minutes […] later I went downstairs to front desk find out what happened to our towels. He gave me some towels at that point. The next morning I went take a shower and realized we did not have a shower curtain in the tub. I complained and they got it finally straight while we were gone. This was a terrible experience and will never stay in a Country Inn & Suites again. Read moreGenuine Expedia guest review
"Rude staff, construction everywhere, room smelled"
When I reserved our room I had specifically reserved non smoking. I have a toddler and always make sure she isn't around smoke. When I checked in he told me it was a smoking room. He also told me that they were now 100% booked and I could only cancel before 6, it was 6:13. So no matter what I had to pay for my room. After opening the windows for a couple […] of hours while we went to the store to get some air freshners, the room smelled okay. The excersise facility was very small, the treadmill didn't work. The staff was very rude! The only good thing about the stay here was free breakfast, it was good considering it was free. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson DFW Airport South Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room, and also the service you received from our staff. We will discuss the conditions of your room and the service provided with hotel management to ensure all guest rooms are up to Country Inns & Suites standards. To discuss your stay further, please contact Corporate Customer Care.
"Breakfast was a major disappointing"
Rubbery, cold food, poorly prepared and lacking in variety.Genuine Expedia guest review
"Breakfast was a major disappointing"
Rubbery, cold food, poorly prepared and lacking in variety.Genuine Expedia guest review
There is construction going on across the street....all night long. Be sure you stay in a room away from the front of the hotel. Hotel was adequate and clean. Decent breakfast. Excellent location to get to DFW quickly.Genuine Hotels.com guest review
"Do Not Stay Here!"
We gave up waiting for the airport shuttle. The carpet was filthy. The room lacked towels and pillows. The door inside the suite would not close, because the floor was so unlevel. At least the A/C worked.Genuine Hotels.com guest review
Terrible Hotel! They were unable to provide a room that I could stay in. Eight foot diameter area of wet carpet in room. Smelled of mildew. I had to bail out of the stay at the hotel entirely and drive home instead. Now I need to figure out how to get a refund from this place. Don't waste your time booking a stay at this property!Genuine Expedia guest review
Disappointed. Worn out hotel. No towels available one day during our stay and fold away sofa I. Suite was a mangled inoperable mess.Genuine Hotels.com guest review
"Hotel in Irving"
I just want to say that the stay was very enjoyable. Michelle (Front Desk Clerk) was great. Very professional in dealing with all guest. Quick to offer assistance. The Hot Tub could use a little more power, the jets weren't very strong. Breakfast was good, could be better. Instead of ham dices, maybe ham slices. Eggs were a little dry. Hash Brown's […] were great. Overall, a great experience. Read moreGenuine Expedia guest review
"Will Definitely be back!"
Scott at the front desk was wonderful! The hotel was great! We loved having a suite that offered a separate living and sleeping area. We will be back for future Rangers games and Cowboys games!Genuine Hotels.com guest review
"Overbooked and downgraded"
The sad man at the counter gave me a "jacuzzi" room instead of my king suite. Consisted of one room dominated by a huge unclean bathtub with jets surrounded by mirrored walls. Not a relaxing environment. I wasn't even given a discount--they tried to say it was an upgrade! What a joke!Genuine Expedia guest review
"climbing 3 flights of stairs with airport luggage!"
Disappointed in the overall condition & being 2 female travelers having to lug luggage up 3 flights of stairs at 11 pm preparing for early AM flight was not fun!Genuine Hotels.com guest review
"OK hotel very close to airport"
The staff is very pleasant, but the hotel needs refurbishing. The carpets hadn't been vacuumed in the lobby or the hallways - the furniture is getting worn and stained. They offered great service in terms of van service and got us promptly to the airport at 5 AM. We stayed in Country Inns thru out Ill., Texas and Louisiana and all were much nicer - […] cleaner and had better breakfast options. However, if you just need a night closer to the airport, it does the job. Read moreGenuine Expedia guest review
Rooms were outdated. Rugs were dirty and most of the hotel needed an upgrade. Disappointed.Genuine Expedia guest review
My first room had a fridge that wasn't working and the tub wasn't draining. Before I left for classes after my first night I told the gentleman at the front desk that I was having a few issues and he said that he would take care of it. That evening after class nothing had been taken care of. I spoke with the gentleman that was working and he fixed me […] right up with a new room. The rooms seemed fairly clean and the beds were comfortable. The floors tubs, however, seem to be designed in a slight "U" shape which makes it awkward to stand in. A coworker of mine actually fell in the shower while we were there. The hotel does need a little updating but overall it was an ok stay. Read moreGenuine Hotels.com guest review
"need improvement for management"
tis hotel service and maintenance on pool like towels and broken hot tub need serious attention. Worse compared to 2 yrs ago when we came. We don't think we will stay here again.Genuine Hotels.com guest review
"Decent for the price."
Stayed for two nights and that was enough for us. The rooms were clean for the most part but the bathrooms could have been cleaner, mainly the tub. The location was close to where we needed to go but getting there was a bit sketchy- it's down a side road near what looks like a "bad" part of town. There also weren't any vending machines. We didn't look […] for the pool or hot tub- I wasn't even going to put my toosh in them even if we did see them. Continental breakfast was average, can't complain on that. Read moreGenuine Expedia guest review
Easy to get to, close to airport and dining. Fairly quiet.Genuine Expedia guest review
"Nice Commuter Hotel"
Free shuttle, decent breakfast and close to airport. Nice rooms (i got a big one and it was pretty cheap). It's in an ok part of town with a bunch of fast food places near. Not living the dream at this hotel but living the commuters cheaper end dream!Genuine Hotels.com guest review
"Close to things to do"
Nice room. A/c did not work right , large wet spot on floor from a/c. Plug in bathtub bent and would not work to hold water for bath.Genuine Hotels.com guest review
This hotel is small in size but inside it is beautiful, cozy and with many amenities.Genuine Expedia guest review
Great location,Genuine Hotels.com guest review
We stay at this hotel often because of its location, the bang for the buck and because they offer smoking rooms. This visit our refrigerator was not working. We advised them and left for the day. It was never fixed.Genuine Hotels.com guest review
Staff was friendly and room was clean. Very comfortable. Loved indoor pool.Genuine Hotels.com guest review
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