The stay was nice. They didn't have any to go boxes for the breakfast which was not worth taking anyhow. Other than the nasty food the stay was good. It was quiet and clean.Genuine Hotels.com guest review
Nice hotel good area close to most attractions we got a double queen suite with a sofa bed kids love it only downside we stay on the 4th floor and it rain the night before we checkout water start it coming in from the air ducts but will recommend this hotel ooh pool was closed for repairs which my kids were a little upsetGenuine Hotels.com guest review
Used this hotel for travel on vacation flight out of DFW airport. Booked for the shuttle service & location. Good breakfast. Shuttle went great & they picked us up in no time when we got back. Hot tub was out but not a big deal to me....will use this hotel again when back in area :)Genuine Hotels.com guest review
"Up all night"
There were people in the hallway all night. The walls are very thin and you can hear everything.Genuine Hotels.com guest review
Room wasn't cleaned at 6pm. Finally got a room that had been cleaned, but no towels. Didn't get clean towels until 9pm. Pool & hot tub were closed. It's always something at this location. I like the chain and the staff here is great. Might need done management help.Genuine Hotels.com guest review
Very good value, rooms were very, very clean and nice. Well decorated and nicely appointed. Gentleman working the desk gave great tips on car rentals in the area, directions and restaurants. Would definitely stay again.Genuine Expedia guest review
"Like lipstick on a pig."
First room they gave me, the AC was not working. We had a late check in. I had to ask to upgrade my room. He was like, "Other than the AC, is there anything else wrong with your room?" Gee, it smells like mildew, I found a bug in my bathroom, plus this hotel apparently had been another hotel but they never upgraded it. Secondly, why would put a top […] sheet on top of the comforter? The comforter is way too hot. The bed was comfortable. The breakfast was good. The staff is a bunch of young kids running the place. They need some up training on handling customers. I had stayed at the Country Inn and Suites previously in another city. I thought I was going to get the same level of comfort and service I did the last time. I would have been better off sleeping on the floor of my in law's house. What was up with the pool? The hot tub was broken. You could not use your key to get in. You can tell they do not clean that area as there was newspapers that were a few days old. Read moreGenuine Expedia guest review
Response by Country Inn & Suites By Carlson DFW Airport South Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We are sorry about the condition of your room along with the bedding.. We hope for another opportunity to exceed your expectations.
"Bugs bugs bugs!"
As much as I enjoy bugs crawling on the bathroom floor and flying into my head as I try to sleep--and who doesn't?--I don't think that I would stay here again.Genuine Hotels.com guest review
"Not what I expected, will not return"
I have 3 children and had made reservation for a suites to have room for all kids to sleep, but upon arrival I was only able to get a 2 queen bed room, no additional sofa for the extra kid to sleep in. One of the kid had to sleep on the floor. Plus, the bathroom was very old and moldy on the walls. Will not recommend this hotel. Breakfast was good.Genuine Expedia guest review
"Ugh. A breeding ground for many types of bugs."
Do you like bugs crawling on you in the middle of the night? How about crawling on the floor of the bathroom? Do you enjoy housekeeping ignoring the Do Not Disturb sign on your door? Then look no further: this is your hotel.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson DFW Airport South We apologize for the disappointing service you received from the staff. I will forward your review to the hotel management so that they are aware of your experience.
Our room was right by the maid's cleaning area so we heard a washing machine for hours, The bathroom was yucky. The tub had to be 25 years old and was dingy and peeling. We had to kill at least 3 bugs in our room. We basically sat on the bed the entire time. It was the only place that felt clean.Genuine Expedia guest review
Check in at 12am and the room had not been cleaned at all. They had all day to clean the room..Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson DFW Airport South We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. I have forwarded your review to the hotel so that they are aware of the situation.
This hotel is in the back from another 2 more hotel , and from the outside it doesn't look very much but is really good on the inside , nice and clean , I only stay for one night , but it was great , nice restaurant in walking distance , and a really good complementary breakfast.Genuine Hotels.com guest review
"Very Unsatisfied and Unsatifactory"
My hotel stay with my family was not at all what we expected and the room was not comfortable or updated. I cannot express the overall disappointment and irritation it caused my family. The cleanliness of the hotel was poor, the hallway had a terrible odor, the room had old furniture and a pullout bed that sank when my kids slept on it, the so-called […] "kitchennette" was old and stood up to my chest, the bedroom door was sticking and when it was closed the front door would shake, several amenities in the hotel were inoperable, including the bathtub which did not drain properly. The safety of the hotel was also of a concern. The door leading to the back parking lot did not close properly and it had to be pushed all the way close. I booked the room for 5 nights but canceled my stay after the first night and looked for another hotel for me and my family the next day. The nighttime hotel staff was very helpful or friendly. When we complained of several prank knocks on the door, there was nothing done about it and was told that the front area was the only area that was being monitored and nothing else was done about it. The rating for this hotel is not a 3.9 but instead should reflect 1.5 which is consistent with the overall maintenance and appearance of the hotel and rooms. I will not stay here again nor recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
We had a late check-in after a fun filled day at Six Flags. We were all eager to take a shower but found out quickly that the tub was clogged up. My spouse went to tell desk clerk and he stated that nothing could be done. He didn't even have any draino to resolve the problem nor did he offer us another room. We are a family of 7 so we all had to stagger […] our showers to not overflow the bathroom! Also found out rather quickly that the hair dryer did not work! The only good thing that I have to say about this hotel is that the breakfast was good. I would definetly not book this hotel again though. Read moreGenuine Expedia guest review
Nice hotel, near the airport. Had few issues with tub but the overall the facilities are in great shape.Genuine Expedia guest review
We stayed 2 nights. The room was clean and big enough for all of us to stay together. That was important to us.Genuine Expedia guest review
Irving itself is a sprawling puddle of concrete. This hotel was both convenient to the airport and the meeting location for our purposes. A good value.Genuine Hotels.com guest review
Great location, staff was friendly and helpful. Breakfast was good (just get there a little early, food goes fast!) Rooms were clean, we got a double bed suite, it fit 3 adults and 3 children comfortably. Only downside was are AC started leaking, but the Hotel switched us to a King suite ASAP and it was a great room at no extra charge! We will definitely […] go back. Read moreGenuine Expedia guest review
The room was not as clean or maintained as well as it could have been. It was ok to sleep and head straight to the airport. I was glad we didn't need to stay in the room for long. it was a one night short stay for us.Genuine Expedia guest review
The service was excellent. Everyone was extremely pleasant. It isn't the newest or updated, but it was clean.Genuine Hotels.com guest review
"Very happy with our stay"
We stayed at this hotel due to missing our connecting flight to Punta Cana and had to take the next flight the following morning. I found this hotel on the hotels.com phone application and it was quick and easy to make a reservation and pay for the room all at once. I then called the hotel for the shuttle to pick us up from the airport. It was nice […] not to have to take a taxi. Once we arrived, the front desk staff was amazing! We did have to pay an early check in fee of $15 since it was not 3pm, but we were tired so we did. The front desk attendant gave us coupons for area restaurants and also made our shuttle reservation for the next morning to take us back to the airport. The hotel is not a 5 star by any means, but the room was comfortable and they provided a shuttle to the mall. They also had a area with a desktop computer and printer with internet access so that I could print our new travel documents. They had hot and cold options for breakfast and cookies in the lobby the night before. I have no complaints regarding our stay, in pinch, and for a short stay...we would stay here again. Mostly because of the fab service they provided and willingness to help you with whatever your needs or questions. Read moreGenuine Hotels.com guest review
Staff very, very nice and friendlyGenuine Hotels.com guest review
We enjoyed our stay, the room was clean and the staff was excellent. Breakfast was very good. Only complaint is that the pool was over - chlorinated and almost ruined my hair. I can't say I blame the hotel for extra precautions as there were several little - league teams staying in the hotel at the time. Even with about 50 teen boys in the hotel it […] was quiet which really impressed me. We would definitely stay there again. Read moreGenuine Hotels.com guest review
"no air, no shuttle"
Air conditioner in room did not keep room cool, all of us hardly slept because it was so hot in there. When I booked, it said shuttle provided to airport, but when we returned from our trip there was no shuttle available so we had to spend 40 bucks on a taxi. We have stayed here several times before and loved this hotel, but we will not be staying here […] again. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson DFW Airport South Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
We enjoyed our stay. The breakfast was good and the room was very comfortable. The staff was great.Genuine Expedia guest review
"Close to airport"
Stay was great. Quick check-in and close to airport for early morning flight.Genuine Hotels.com guest review
"No good access to public transportation"
Hotel staff isn't knowledgeable about public transportation to help it's guest that's not from the area or they withhold that information. If you don 't have your own transportation and want to travel to other nearby areas, you'll probably do better staying in Arlington or Dallas, Texas.Genuine Expedia guest review
"Convenience. Close to relative's home"
Nice staff, good breakfast and comfortable roomGenuine Hotels.com guest review
"Clean Comfortable Stay"
Overall the property is nice as the rooms and hallways are clean and comfortable. The pool area needs some renovation and the hottub was broken. The breakfast was very good with good variety of hot and cold. Wish they would run a shuttle to Ranger's games or Six Flags.Genuine Hotels.com guest review
Comfortable bed, convenient location. The hot tub is not being used. The pool area needs better ventilation . But grandson loved it. Great breakfast.Genuine Hotels.com guest review
This hotel is pretty good for the money you pay.... staff is very kind and helpful. .. the only thing I didn't like was the indoor pool. .. needs some sort of fan exhaust because the chlorine smell is too strong..Genuine Expedia guest review
Hotel was a pleasent suprise. Cheap room. Clean. All we needed for a night. The King suite was a nice suprise.Genuine Expedia guest review
"Park and Fly"
Awesome staff, stay cost less than airport area parking. Clean rooms and building.Genuine Expedia guest review
"Okay for the $$-but personal security compromised"
The room was very comfortable, despite being located right next to the check-in reception desk. This kept us and our kids from going to sleep for awhile. Definitely wouldn't recommended this location for early morning flights just in case this happens to you, as it did to us. We definitely had some cranky kids on our 5:00 a.m. flight. Overall, the stay […] was very clean and comfortable too, but when traveling with small children, it can be a bit overwhelming. The one thing that will keep us from EVER returning to this hotel is the side door we entered the hotel through. After our initial check-in, the concierge suggested we park on the side of the hotel and use the corresponding entrance because it was closer to our room and easier. Yeah...for us and anyone else who wanted to come through in the side door that night. Security is definitely lacking and (in my book) that is the # 1 determining factor when booking any room. A great price is nice to find, but not at the expense of our families' security. We would give this location 3.5 stars overall because of the safety/security issues. Thank you for reading our review. Phillip and Carrie Read moreGenuine Hotels.com guest review
"Truly Poor Hotel"
This was probably my worst experience ever at a hotel. If I hadn't arrived so late (I arrived at 1:30 am), I would have left to find a different hotel. In the hotel, the carpet and bathroom appeared to have not been cleaned well, the room had an odd stench, and the carpeted area near the air conditioner was damp. All of this made it hard to even sleep […] in the room. When I spoke to the night manager about the cleanliness problems, he did not offer to move me to another room. He just acted like nothing could be done. For paying close to $90.00 a night, I was very dissatisfied. Read moreGenuine Expedia guest review
"Nice hotel; perfect for a next-day flight"
We stayed at the hotel the night before an early-morning flight. The staff were so helpful, we were able to park our car at the hotel while we were gone on vacation, and the hotel provided a courtesy shuttle to and from the airport. We had a great night's sleep, and it was so nice to not have to worry about finding a parking place and getting to the […] terminal the next morning--especially at 5:45 a.m. Our shuttle driver dropped us off right at the terminal. It was so easy! Read moreGenuine Expedia guest review
Nothing spectacular but room was clean and i felt safe with just me and my 5yr old. I would stay there again. I was just there for a Childrens hospital appt. Loved that it was just 15min away and didnt have the downtown hotel prices.Genuine Hotels.com guest review
"Nice last minute Hotel near DFW"
Very clean. Very affordable for the last minute stay. I was bumped from a flight and needed a room for the night. Very nice stay and I would recommend to all. AC worked great. Rooms were clen. I didn't have any luggage and they provided shaving cream, razor, toothpaste, tooth brush and deodorant..... Very very nice and helpful staff as well. There was […] a Wal-Mart in walking distance as well as fast food places. Read moreGenuine Expedia guest review
"Convenient to DFW South and whole Metroplex"
This is a decent place to stay where it is easy to access any part of the Dallas-Fort Worth Metroplex. It is close to the South Entrance of DFW Airport where the rental car drop-off is. The pool seemed to be popular.Genuine Hotels.com guest review
"Pretty good and right by the airport"
We needed a decent place near the DFW airport for our last night in town and found this option with expedia. We were pleasantly surprised by this place. We ended up with the jacuzzi tub room with the tub in the room next to the king bed. Apparently we got lucky, since I think that room costs more and we didn't opt for the more expensive one.Genuine Expedia guest review
The back door was not secure. I did not feel any security there on the 1st floor.Genuine Hotels.com guest review
"Nice and clean."
Rooms clean and quite,important to business traveler.Genuine Expedia guest review
"Broken A/C and Refrigerator"
Arrived and it was 75 degrees in room. Room wouldn't cool and temperature continued to rise. Refrigerator was broken and we needed it to keep medicine in. Reported A/C issue at front desk when left around 4, because room was now at 77 degrees. Came back around 12:30 a.m. and it was at 78. Contacted from desk to see if it had been checked. Was told he […] saw where I had reported it, but couldn't tell if anyone looked at it. Said he could let me know in the morning! When checking out in the morning I told them again about the A/C and that it was 78 in room. They said, "Oh that's terrible!" Needless to see, neither of us slept well because there was no air movement. I reported it to the hotels email when I returned, but haven't heard from anyone. I've tried for 4 days at random times to reach a manager, but they are always in meetings. VERY disappointing. Read moreGenuine Expedia guest review
"Canceled flights needed hotel"
At about 10pm, on Monday June 9, 2014 I called the Country Inn and asked how late their hotel shuttle ran. I was told 11:00pm. After the flight we were # 27 & 28 on the wait-list was delayed to 11:25pm, my wife and I went on-line and booked a non-refundable room at this hotel via Expedia. This was about 10:10pm. I then called the hotel for a pick up […] and was told sorry, the hotel shuttle was booked. After protesting, I was told that it was making one last run to the airport at 10:30pm and that the shuttle would pick us up at about 10:45pm. I was warned that their computers were down and that I could still check in, get a room and settle up in the morning. Upon arrival, the computers came back up and we were able to get checked in and off to our room. The lobby area and the hallways looked tired and drab in spite of the bright carpeting. The room seemed clean enough, but it looked dated and uninviting. My wife cannot stand a firm, hard bed, and thankfully this was firm but not so firm that it was hard and stiff as a board. My wife said it was comfortable - a plus for the hotel. Personally I was disappointed as I thought that a Country Inn & Suites was a higher class hotel - more along the lines of a Hampton Inn. The breakfast was your standard hotel food. Read moreGenuine Expedia guest review
"Hotel was fine for the pricepoint..."
But customer service was unsatisfactory. The lady at the front desk was not helpful or friendly. Further,when we called about an issue with our room, we were told she would call back, but she did not. The shuttle situation (I'm not sure if that was actually provided by the hotel or not) was a poor reflection on the hotel. She had no idea about anything […] going on with the shuttle, and the shuttle was 30 minutes late. If you are going to have shuttles in the future available to guests, it should be handled in much more organized fashion. Read moreGenuine Expedia guest review
"Great location close to DFW airport"
We couldn't beat the location of the hotel and the free shuttle to DFW airport. Hotel was much better than we imagined and it seems as if they are doing more improvements to modernize it. Free wifi, parking, breakfast, and shuttle to DFW was a deal we couldn't pass up. We highly recommend it.Genuine Expedia guest review
"Worst hotel stay We've ever had"
When we checked in the toilet was stopped up. We called the desk, they sent a very young man with a plunger. He tried to hand it to us through the door, we told him we never used the toilet, it was stopped when we got there. He looked in the tank, said it was that flapper thing and said it was ok. My wife tried to flush it after he left and it still […] wouldn't flush. We had to catch a very early flight the next morning so we went down to the lobby and used the restroom and left around 5:30 am. When we check out we told the Counter person who said sorry, here's your receipt. So we have checked Country Inn and Suites off our list for good. Read moreGenuine Expedia guest review
Very happy with this hotel! And the price was very reasonable. If I ever need to stay again in this area I will come back here!Genuine Hotels.com guest review
We enjoyed our overnight stay. The recent renovation is very nice. Loved the modern look of lobby and very pleased with updated room. We had a king size bed and loved the extra pillows. Very pleased with the experience.Genuine Expedia guest review
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