"Great visit for Ft. Sam Houston Visit"
I had a great stay. This is the best hotel on that strip, especially for someone travelling solo to see someone at Ft. Sam Houston, which is really close.Genuine Hotels.com guest review
Great... and a great value.Genuine Hotels.com guest review
"Looks decent on the outside--NOT on the inside!"
I have honestly stayed at nicer hotels in "third world" countries. I can't think of any possible excuse other than unprofessional/disregarding management. There were stains on things, musty smell, rusted items, old stained toilet seat--you name it. We talked with other guests at breakfast the next morning and they were all surprised and disappointed […] at the hotel's conditions as well. GOOD things: Plenty of power outlets in room, decent continental breakfast with a Texas-shaped waffle maker...and mirrors all over the room if you're into that on your couple's trip ;) Read moreGenuine Hotels.com guest review
Eh got my sleepGenuine Hotels.com guest review
"Beware of the carpet."
The hotel hasn't been renovated since the Microtel concept was introduced in the late 90s. The carpet is about to talk and jump onto the next step of evolution, so there is an overall funky smell in the hotel from the flooring. We arrived late in the evening, and the clerk was extremely chatty with the person in front of us. Later he excused himself […] (after a 40 minute chat with the customer ahead of us) saying that he didn't like lake shifts because he had nobody to talk with. I get it, and I am courteous and all, but late at night after a 10 hour drive, I wanted a bathroom and a bed. I'm sure there is better bang for the buck around the San Antonio military complex. Read moreGenuine Hotels.com guest review
"Sold me a room that wasn't there"
I paid for my room on hotels.com and when I got there, there were no available rooms for that price. Instead if just placing me in a room that they had available I was charged 20 buck extra and the furniture in the room was broken. It took me snout and a half to chevk in the motel.Genuine Hotels.com guest review
It was just alrightGenuine Hotels.com guest review
"staff was amazing"
Pool was nice also, Breakfast area was too crowdedGenuine Hotels.com guest review
No air conditioning in San Antonio in the middle of August.Genuine Hotels.com guest review
"horrible! will never stay here again"
They put us in wrong room, smallest room ever then had to stay in a smoking room first night and AC didn't work. Then moved us in correct room finally, the AC in that room was either freezing on 60 or hot on 63. Breakfast was over quick as in they were out of everything before 9 and they didn't re- stock anything. The staff was nice but needed more […] staff on duty so you had to wait for anything you asked for cause there was only one of them. Tried to get a late check out and they wanted to charge me for it. It was a horrible stay! Read moreGenuine Hotels.com guest review
"I enjoy staying here"
wish they provide microwave to the room, no refrigerator for small room. Hallway carpet smell very bad but they are in process replacing it. Cheap towel used in bathroom. No bench outside for smoking. Other than that it's nice in the room, $50 / per night in San Antonio is not bad. very much everything is new in the room.Genuine Hotels.com guest review
Don't be fooled by the pictures! I was very displeased with the hotel and honestly would have canceled my reservation if I could have. Don't try this hotel!Genuine Hotels.com guest review
With the exception of the free breakfast, everyrhing wad great. I had a fabulous room that was cleaned each day. Staff was helpful and friendly. For what I paid you couldn't ask for more.Genuine Hotels.com guest review
It had a strong odor from them laying tile! So strong it gave me a headache! There was hair stuck onto the covers! Other than that very friendly staff and room would have been nice without the hair and smell!Genuine Expedia guest review
"Close to military base"
Room is very small, ironing board-one leg broke, towels have stale smell, hole in wall, no power overnight.Genuine Expedia guest review
"Hotel close to AT&T Center"
Room too small for two queen beds, always smelled a lot of moisture, shower leaking a lot, breakfast was very poor, pool extremely small, extractor in restroom very noisy, automatic soap and shampoo dispenser were empty, never worked, I was expecting a better hotel (according to its name).Genuine Expedia guest review
I found the hotel to be in good condition upgrading and all. The staff was great and super nice not to mention very accommodating. I would glad stay here again.Genuine Hotels.com guest review
Room was super small, not clean or comfortable.Staff not friendly. Wanted to stay an additional night and Manager was everything but accomodating, so we had to find another hotel for one night. I am a frequent traveler, but will never stay there againGenuine Expedia guest review
"Under construction but pleasant"
Every worker we encountered was VERY nice. They were remodeling but even the workers remodeling were very nice. Breakfast was good, bed was comfy, pool was nice. Would stay again!Genuine Hotels.com guest review
"Good for the price"
Parking late night was a hassleGenuine Hotels.com guest review
"It was okay."
The breakfast was the best part - the waffles were good. The location was also good. Upon check-in the staff members were more preoccupied with their own conversation instead of helping us. You get what you pay for, for sure. It served its purpose as a cheap hotel.Genuine Hotels.com guest review
They are doing a lot of renovations to the rooms and based on previous reviews that's probably a good thing. For a suite room was on the small side, had a small microwave, fridge, coffee pot, and sink, bed comfortable enough, A/C worked good but being right beside bed it made bed feel damp, bathroom was clean but towels old, thin and scratchy, couch […] stained, and one small TV positioned where it could be viewed from bed or couch area. Read moreGenuine Expedia guest review
The hotel was under improvement , The A/c unit wasn't good enough to cool the room, no refrigerator , the ice machine was broke in the third floor, breakfast wasn't good enough, Too many mirrors behind the bed and in front, they have to create rooms more comfortable to rest.Genuine Hotels.com guest review
"Horrible hotel. Do not stay here."
As soon as we walked in to room I noticed it wasn't going to be a comfort stay. I turned on the light and light flickers until it finally stays on. Smoke detector was hanging out of ceiling with visible wires. There was popcorn kernels in the AC unit. Outlets are not flush to wall and are loose. Shower is horrible, the pipes r sticking out and u have […] to hold them against wall in order to turn on shower. Sheets had stains and towels had hairs on them. One of the the hairs was a pubic hair. We went to Walmart to buy our own towels. Shower curtain was dirty with dry toothpaste on it. The coffee maker had an empty coffee bag. Read moreGenuine Expedia guest review
Very dirty. Hairs on bed and in bathroom that were not mine. Tub facet leaked so bad had to shut bathroom door to make it some what quiet. Train nearby that sounded it's horn what seemed like once an hour and woke me up many times throughout the night. Staff very rude. Breakfast terrible. Only good thing was fast free wifi.Genuine Hotels.com guest review
"easy freeway access"
several items needed to be fixed and/or replaced. Friendly staffGenuine Expedia guest review
"horrible old building"
Omg do not stay here it's not worth it! Hotel is old and falling apart. Older front desk lady was very sweet. Guy front desk were rude and slow. Rooms and hallways reek of smoke and something else. Alarm clock wasn't plugged in room lights were flickering not a happy stay at all!Genuine Hotels.com guest review
If your looking for something cheap this is it but it's sketchy and not very nice.Genuine Expedia guest review
Great location if attending a event at AT&T center!!! Breakfest was yum. People where pretty nice rooms are okay for the price.Genuine Hotels.com guest review
"Hotel close to AT&T Center"
It is a little bit remote location to the city, but it was satisfactory for the purpose of our stay. It was a one day stay and we wanted to be close to AT&T Center.Genuine Expedia guest review
All ok, would stay there again, overall every aspect except the gym was goodGenuine Expedia guest review
"Bad service ruins a trip!"
To start off we got there early after a long day of being on the road and front desk lady was rude right off the bat. She gave us additude and being sarcastic. With that said she wouldn't let us check in a few minutes early and had us wait till after check in time. After checking in not only did we get a smoking room after we had clearly reserved a […] nonsmoking room, the room had a water leak in the shower faucet that seem to get louder and louder by the minute and still the front desk lady wouldn't address our issues. So after ignoring the staff there we managed to salvage our trip hit overall I don't recommend this place even after being a fan of many microtel in difference cities. Read moreGenuine Hotels.com guest review
"good location, but lousy stay"
The front staff was rude and slow. I waited 20 minutes to check in. They started putting away the breakfast while guests were still waiting to make waffles. The suites were small and stuffy. I won't be back.Genuine Hotels.com guest review
"Time for an overhaul"
Not too happy with condition, room I stayed in was in desperate need of renovation.Genuine Hotels.com guest review
"Only thing nice about it was..."
It was close to at&t center. That's the only thing nice about it. Booked a room with 2 queen beds. Ended up being a queen bed and a pull out queen sofa bed. Don't think the pic reflected that. Stayed here 2 years ago and it seems to have gone down hill since then. The comforter for the sofa bed was old and the sheets had holes in them. My sister's comforter […] had a gummy worm in it. The day we checked out another customer was complaining to the front desk that his daughter stepped on broken glass in the shower. Tells me that the shower never got cleaned before they checked in. Room smelled and all the water fixtures leaked. Will not go back and do not recommend this hotel. I don't usually complain but this hotel is horrible. Read moreGenuine Expedia guest review
First off, the price for this room was ridiculous, especially for a rinky dink hotel - pictures can be deceiving. Although it was conveniently close to the AT&T Center, which we needed; overall our room was dirty and dingy, our sheets were dirty with holes & had "leftover" food stuck to them. Needless to say Janet the Front Desk Manager was not very […] helpful, nor seemed to care; this hotel had at least 2 other complaints during our stay as well. Read moreGenuine Hotels.com guest review
"Not what we expected! !"
Hotel was not in the best part of town for what we paid per night. Rooms were semi cleaned, air conditioning didn't work all the time. Room was very small. Also at night there was no parking at all. Noticed several cars just parking where ever they felt like it.Genuine Expedia guest review
"Overall good rating."
Hi: Everything we needed close to everything we wanted. Thanks again, Hotels.com.Genuine Hotels.com guest review
"Clueless in San Antonio"
I checked in on a Saturday and when I got to my room I had immediate issues. When I went into the bathroom the fan cover was hanging from the ceiling and the shower cutain bracket was coming out of the wall. That was nothing... When I went to turn on the A/C I noticed the cover was off the bottom and the drawer appeared to be bent. As I walked closer, […] I sunk into the floor. The floor was actually sunken in, the drawer were bent and 1 couldn't be opened. It was obvious there was some sort of water damage going on. How could they have missed that? I said something to the front desk clerk and he sent to a room that was empty...except it wasn't! The room was trashed, and he had no idea, or records that someone was staying in it the night before. Once I finally got into a room that was ready, the bed was very comfortable and the pillows were nice. But the staff's lack of attention definitely ruined the experience for me. Read moreGenuine Hotels.com guest review
I chose this hotel because of the price and location being close to the AT&T center and it was great! We were greeted by a friendly woman and treated ourselves to some snacks in the snack area. The room was clean and cool and the bed was so comfortable. For the price I was so impressed. We didn't need anything fancy because we were just staying one […] night but the bed was comfortable and the room was CLEAN and well decorated! The only complaint I had was that I wish they had a heavier comforter because the husband likes the room extra cold and I freeze! Read moreGenuine Expedia guest review
Hotel hard to get to. Once there A/C didn't work door falling off of closet window was broken. You could see daylight around the A/C. They moved us to another room the fan on that A/C would come on but not the compressor. Checked out they refused to refund money for room. Lady at desk was not helpful at all and also rude. It was like she was upset that […] I wanted the room I was paying for. Very disappointed in Microtel. Stayed at one in San Angelo and it was great good service very comfortable beds and that is why I booked this one. Boy was that a bad idea. Read moreGenuine Hotels.com guest review
"Great price, terrible bathroom."
Room is fine, staff was polite, but the bathroom was terrible. Sad to say it took that much away from the overall experience.Genuine Expedia guest review
Not impressedGenuine Hotels.com guest review
"Wasn't worth the money."
I've stayed in hotels half the price that were in better shape than this place. The room was in bitter disrepair, and when we brought it to the staff's attention we were told , "oh yeah, I know which room you're talking about." Wow.Genuine Hotels.com guest review
"Nice room layout"
We had a queen bed with sofa bed, room layout was nice kitchenette was an island between bed and sofa. Nice size room. Located in industrial area so there is a train that goes by, didn't notice it late at night, maybe they just didn't blow the whistle them. Would stay here again.Genuine Hotels.com guest review
No complaints!Genuine Hotels.com guest review
"Not to bad"
It was a pretty good stay over all. I would stay there again.Genuine Hotels.com guest review
"choose another hotel"
could not let my family stay at this hotel not even one night, was poorly maintained immediately noticed how the property was improperly cared for, looked like the ceiling had water damage, there were mirrors along the walls, seemed as if this was a motel for "convenience" , this is no place for a family with children. In fact checked out, as soon as […] l was able to see the hotel room I was assigned!!! Read moreGenuine Hotels.com guest review
it's ok,but... we have stayed here several times before. I don't think we'll be back. we got into suite that we had about a year ago. the a/c didn't work, the refrigerator didn't work. the night attendant (Sergio) was great. he got us another room. however half of the cabinets and dressers were missing doors. the towels were stained and the carpet was […] crunchy when walked on. however the bed was clean and comfy. it looks like they are making some upgrades,but they need to start working on the rooms soon. Read moreGenuine Hotels.com guest review
"Old, broken-down, and small"
The room was small, there were left over strands of hair in the bathroom, a hole in the wall, and an in-room airconditioning/heater unit that set the smoke alarm off when we turned it to heat. While the front desk did help with the alarm, it was only after some insistence. The ice machine was so loud you can hear it from the end of the entire corridor, […] but the airconditioning/heating unit in the room was even louder and drowned it out! We didn't even have a chair in the room to sit on. It did come with free breakfast, and the hot biscuits and gravy was acceptable, but the waffle mix had a sour taste. I will not be returning to this hotel. Read moreGenuine Hotels.com guest review
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