I found the hotel to be in good condition upgrading and all. The staff was great and super nice not to mention very accommodating. I would glad stay here again.Genuine Hotels.com guest review
"Under construction but pleasant"
Every worker we encountered was VERY nice. They were remodeling but even the workers remodeling were very nice. Breakfast was good, bed was comfy, pool was nice. Would stay again!Genuine Hotels.com guest review
"Good for the price"
Parking late night was a hassleGenuine Hotels.com guest review
"It was okay."
The breakfast was the best part - the waffles were good. The location was also good. Upon check-in the staff members were more preoccupied with their own conversation instead of helping us. You get what you pay for, for sure. It served its purpose as a cheap hotel.Genuine Hotels.com guest review
The hotel was under improvement , The A/c unit wasn't good enough to cool the room, no refrigerator , the ice machine was broke in the third floor, breakfast wasn't good enough, Too many mirrors behind the bed and in front, they have to create rooms more comfortable to rest.Genuine Hotels.com guest review
Very dirty. Hairs on bed and in bathroom that were not mine. Tub facet leaked so bad had to shut bathroom door to make it some what quiet. Train nearby that sounded it's horn what seemed like once an hour and woke me up many times throughout the night. Staff very rude. Breakfast terrible. Only good thing was fast free wifi.Genuine Hotels.com guest review
"horrible old building"
Omg do not stay here it's not worth it! Hotel is old and falling apart. Older front desk lady was very sweet. Guy front desk were rude and slow. Rooms and hallways reek of smoke and something else. Alarm clock wasn't plugged in room lights were flickering not a happy stay at all!Genuine Hotels.com guest review
Great location if attending a event at AT&T center!!! Breakfest was yum. People where pretty nice rooms are okay for the price.Genuine Hotels.com guest review
"Hotel close to AT&T Center"
It is a little bit remote location to the city, but it was satisfactory for the purpose of our stay. It was a one day stay and we wanted to be close to AT&T Center.Genuine Expedia guest review
All ok, would stay there again, overall every aspect except the gym was goodGenuine Expedia guest review
"Bad service ruins a trip!"
To start off we got there early after a long day of being on the road and front desk lady was rude right off the bat. She gave us additude and being sarcastic. With that said she wouldn't let us check in a few minutes early and had us wait till after check in time. After checking in not only did we get a smoking room after we had clearly reserved a […] nonsmoking room, the room had a water leak in the shower faucet that seem to get louder and louder by the minute and still the front desk lady wouldn't address our issues. So after ignoring the staff there we managed to salvage our trip hit overall I don't recommend this place even after being a fan of many microtel in difference cities. Read moreGenuine Hotels.com guest review
"good location, but lousy stay"
The front staff was rude and slow. I waited 20 minutes to check in. They started putting away the breakfast while guests were still waiting to make waffles. The suites were small and stuffy. I won't be back.Genuine Hotels.com guest review
"Time for an overhaul"
Not too happy with condition, room I stayed in was in desperate need of renovation.Genuine Hotels.com guest review
"Only thing nice about it was..."
It was close to at&t center. That's the only thing nice about it. Booked a room with 2 queen beds. Ended up being a queen bed and a pull out queen sofa bed. Don't think the pic reflected that. Stayed here 2 years ago and it seems to have gone down hill since then. The comforter for the sofa bed was old and the sheets had holes in them. My sister's comforter […] had a gummy worm in it. The day we checked out another customer was complaining to the front desk that his daughter stepped on broken glass in the shower. Tells me that the shower never got cleaned before they checked in. Room smelled and all the water fixtures leaked. Will not go back and do not recommend this hotel. I don't usually complain but this hotel is horrible. Read moreGenuine Expedia guest review
First off, the price for this room was ridiculous, especially for a rinky dink hotel - pictures can be deceiving. Although it was conveniently close to the AT&T Center, which we needed; overall our room was dirty and dingy, our sheets were dirty with holes & had "leftover" food stuck to them. Needless to say Janet the Front Desk Manager was not very […] helpful, nor seemed to care; this hotel had at least 2 other complaints during our stay as well. Read moreGenuine Hotels.com guest review
"Not what we expected! !"
Hotel was not in the best part of town for what we paid per night. Rooms were semi cleaned, air conditioning didn't work all the time. Room was very small. Also at night there was no parking at all. Noticed several cars just parking where ever they felt like it.Genuine Expedia guest review
"Overall good rating."
Hi: Everything we needed close to everything we wanted. Thanks again, Hotels.com.Genuine Hotels.com guest review
"Clueless in San Antonio"
I checked in on a Saturday and when I got to my room I had immediate issues. When I went into the bathroom the fan cover was hanging from the ceiling and the shower cutain bracket was coming out of the wall. That was nothing... When I went to turn on the A/C I noticed the cover was off the bottom and the drawer appeared to be bent. As I walked closer, […] I sunk into the floor. The floor was actually sunken in, the drawer were bent and 1 couldn't be opened. It was obvious there was some sort of water damage going on. How could they have missed that? I said something to the front desk clerk and he sent to a room that was empty...except it wasn't! The room was trashed, and he had no idea, or records that someone was staying in it the night before. Once I finally got into a room that was ready, the bed was very comfortable and the pillows were nice. But the staff's lack of attention definitely ruined the experience for me. Read moreGenuine Hotels.com guest review
I chose this hotel because of the price and location being close to the AT&T center and it was great! We were greeted by a friendly woman and treated ourselves to some snacks in the snack area. The room was clean and cool and the bed was so comfortable. For the price I was so impressed. We didn't need anything fancy because we were just staying one […] night but the bed was comfortable and the room was CLEAN and well decorated! The only complaint I had was that I wish they had a heavier comforter because the husband likes the room extra cold and I freeze! Read moreGenuine Expedia guest review
Hotel hard to get to. Once there A/C didn't work door falling off of closet window was broken. You could see daylight around the A/C. They moved us to another room the fan on that A/C would come on but not the compressor. Checked out they refused to refund money for room. Lady at desk was not helpful at all and also rude. It was like she was upset that […] I wanted the room I was paying for. Very disappointed in Microtel. Stayed at one in San Angelo and it was great good service very comfortable beds and that is why I booked this one. Boy was that a bad idea. Read moreGenuine Hotels.com guest review
"Great price, terrible bathroom."
Room is fine, staff was polite, but the bathroom was terrible. Sad to say it took that much away from the overall experience.Genuine Expedia guest review
Not impressedGenuine Hotels.com guest review
"Wasn't worth the money."
I've stayed in hotels half the price that were in better shape than this place. The room was in bitter disrepair, and when we brought it to the staff's attention we were told , "oh yeah, I know which room you're talking about." Wow.Genuine Hotels.com guest review
"Nice room layout"
We had a queen bed with sofa bed, room layout was nice kitchenette was an island between bed and sofa. Nice size room. Located in industrial area so there is a train that goes by, didn't notice it late at night, maybe they just didn't blow the whistle them. Would stay here again.Genuine Hotels.com guest review
No complaints!Genuine Hotels.com guest review
"Not to bad"
It was a pretty good stay over all. I would stay there again.Genuine Hotels.com guest review
"choose another hotel"
could not let my family stay at this hotel not even one night, was poorly maintained immediately noticed how the property was improperly cared for, looked like the ceiling had water damage, there were mirrors along the walls, seemed as if this was a motel for "convenience" , this is no place for a family with children. In fact checked out, as soon as […] l was able to see the hotel room I was assigned!!! Read moreGenuine Hotels.com guest review
it's ok,but... we have stayed here several times before. I don't think we'll be back. we got into suite that we had about a year ago. the a/c didn't work, the refrigerator didn't work. the night attendant (Sergio) was great. he got us another room. however half of the cabinets and dressers were missing doors. the towels were stained and the carpet was […] crunchy when walked on. however the bed was clean and comfy. it looks like they are making some upgrades,but they need to start working on the rooms soon. Read moreGenuine Hotels.com guest review
"Old, broken-down, and small"
The room was small, there were left over strands of hair in the bathroom, a hole in the wall, and an in-room airconditioning/heater unit that set the smoke alarm off when we turned it to heat. While the front desk did help with the alarm, it was only after some insistence. The ice machine was so loud you can hear it from the end of the entire corridor, […] but the airconditioning/heating unit in the room was even louder and drowned it out! We didn't even have a chair in the room to sit on. It did come with free breakfast, and the hot biscuits and gravy was acceptable, but the waffle mix had a sour taste. I will not be returning to this hotel. Read moreGenuine Hotels.com guest review
"Very very satisfied :-) :-)!!!"
Very pleasant experience, and stay! Great hotel, very nice, and helpful staff! Forgot my toothpaste, but they supplied it to me for free! Breakfast was nice, my 14yr old daughter loved making her own Texas shaped waffle, with plenty of other hot, and cold choices! Coffee was very good, and avalible 24hr!! It was very close and convenient to Alamo, Riverwalk, […] and Alamodome. Less than 10 mins. All this for a great price!! Would definitely stay there again! Read moreGenuine Expedia guest review
"Cozy hotel for an army wife"
I loved my experience and the staff made it easy for me to check in and answered all my questions. It was really important for me to see my husband stationed in fort Sam Houston and the hotel was so close and convenient. Breakfast was good and I had a very quiet room. I loved that I was left alone and could enjoy my visit with my husband knowing that […] the staff was kind and caring and would help me with anything I may have needed. Thank you so much! Read moreGenuine Expedia guest review
"Close to base but keep your expectations low"
We had a graduation to attend at Ft Sam Houston. The hotel is right next to it. Very nice on the outside but once in the room it went downhill. Within the first 5 minutes after seeing the yellow pillow cases and marginal sheets, paper thin and yellowed towels I found a large bug I. The middle of the floor dead. I got rid of it before the wife saw it. […] I decided to stay just because itvwas a one nighter. TV was very small and kind of out of the way to watch it. Also many channels did not come in that were on the listing card next to the bed. I went there for the price and knew it wasn't the Westin but left disappointed even with my low expectations. Read moreGenuine Hotels.com guest review
"Excellent help in relaying calls"
Our stay was wonderful. The personnel were very accommodating. I had adv. to sell our car and had calls coming in, which the staff dealt with, taking messages, etc. All calls out were free, of which I made many calls out. As the internet in the lobby didn't work for me, man at the desk made a reservation for a rental car. Excellent service. Another […] thing I like about Microtels is the lounge seat under the window. So comfortable. And the breakfest were hot and good. Read moreGenuine Hotels.com guest review
This hotel was trash, horrible. I will not stay here ever again. I'll sleep in my rental car before I stay here. The house keeper thru a bag of new clothes my wife bought at the mall away. When asked she said she thought it was trash. It was not even by the trash, it was on the bed. I had to dumpster dive while the front desk clerk laughted. When I […] asked to speak to the manager I was told that I should have put the do not disturb sign on the door. Read moreGenuine Hotels.com guest review
Room was musty smelling, the tub leaked constantly and incidently there was a sopping wet carpet in front of our room! Would likely not stay here again. Have had good luck with other Microtels.....was a little surprised by this one.Genuine Hotels.com guest review
"very dirty rugs bed bath tub with hair and stains"
did not stayed overnite due to my wife and self. decided that we might get infected prefer to go to la quinta and rented a room for that night. it would be less expensive than getting infecti o n and ending at doctors office or ER roomGenuine Expedia guest review
The room was good...Very comfortable...However the towels were of Poor quality...and there was NO toilet lid, and a very narrow counter above it. That could have resulted in a DISASTER!!! The front desk was EXTREMELY helpful...Genuine Hotels.com guest review
"Loud and broken."
The noise level was so high with road noise and the AC unit nearly rattled itself off the wall. The bath room was from a third world hotel. They tried a cheap bath tub paint over, the sink was on the verge of falling off the wall. Breakfast was terrible. I will never stay at a Microtel Inn again.Genuine Hotels.com guest review
"Worst Place We've Ever Stayed In"
The only pleasant exeprience was the staff, Janet & housekeeping. The room was dirty & full of stains everywhere we looked. It smelled aweful! The shower had no pressure, you could hear so much noise. The pool is was located in the parking lot. There was a hole underneath the carpet w/a giant stain on the carpet. There were no amenities, we had to ask […] for towels. It was the worst place we had ever stayed in. I would NEVER recommend this place to anyone. That place needs to be demolished & rebuilt from the ground up. Read moreGenuine Expedia guest review
great price, great bed and pillowsGenuine Hotels.com guest review
"Better than what I read on the reviews from others"
After viewing the online pictures and reviews that people posted here on Hotels.com. I decided to give it a try and in fact I was overly pleased. All the reviews must have been posted by super picky people but my stay was very nice and peaceful. The rooms were very clean, the staff very helpful and their breakfast had a varity of options. Their pool […] wasn't that big but it was very nice and clean. Oh and the cleaning staff were very help and polite Read moreGenuine Hotels.com guest review
Overall, it served its purpose. Could have been a little cleaner and furniture better taken care of.Genuine Hotels.com guest review
i liked the price, and that it was close to down town.. as well as the san marcos outlets..Genuine Hotels.com guest review
"OKay for a quick nap and shower"
The stay was OKay. The carpet looked and felt dirty. The towels looked dirty. The tub felt like I was going to fall through and it had been painted. The paint in the tub was chipping. My daughter and I were there for less than 12 hours so it was ok for us. I would not vacation there but for a quick nap and shower it was OKay.Genuine Hotels.com guest review
I had a great stay at this hotel. Only about 20 min drive to many San Antonio attractions. I've had better continental breakfast but free always tastes good to me. Gym has a bowflex machine, treadmill, and elliptical machine but AC in gym room was not working, felt like a sauna in there. Polis only big enough to fit 5 people in. Bed was very comfy but […] pull out mattress lacked cushion. House keeping was awesome!! Read moreGenuine Hotels.com guest review
"Don't stay here"
This visit was not good. First of all, they keep a copy of your actual credit card. When I asked why and for how long, I was told it was their policy and for SEVEN YEARS. I am canceling that card and getting another one. The first night we were in a room where the air conditioning did not work. They moved us to another room where the AC did work, however […] the room smelled horrible. It smelled like it was wet and musty. On Saturday night I went to use the exercise room and again no AC. I couldnt wait to get away from this place. Read moreGenuine Hotels.com guest review
"Would not recommend"
I would not recommend this hotel based on my experiences while staying. Room is decent and clean but hotel management is unprofessional. A good hotel to book for a night or two, but not any more length of time than that.Genuine Hotels.com guest review
"Dirty - Dirty - Dirty"
From the outside the place looks nice - but once you get to your room another story - I think the clean ladies forgets the floor in the bathroom includes behind the door and around the toilet - 1 bed had a coffee or pee stain on the comforter you couldn't miss it - Our A/C unit was very, very loud we called the lady at the front desk brought up a maintenance […] man he took the cover of looked at it said he heard no noise I said just listen to it, he told me if it makes a noise to call him back - I waited 5 minutes and called the front desk back I ask to be moved or have the maintenance man come back never heard a word from the hotel or saw the maintenance man about it again they just blew me off. nice so here's my chance to say what I feel...... NEVER STAY HERE Read moreGenuine Expedia guest review
CLEANINESS OF ROOM i WAS NOT SATISFIED THE TUB WASN,T CLEAN QUALITY OF SERVICE NOT VERY PROFESSIONAL Hotel amenities .. the hotel needed a face lift pool area was not appealing. Hotel location wasnot easy to get to. Specific rate.... I was over charged for what I got Never going there again and telling all my friends.,Genuine Hotels.com guest review
"Not the best deal"
The manager Janet was very nice and friendly. The hotel felt a bit over priced for what it was. Not much to see or do near the hotel at all. Have to drive at least 8 miles for any life. Room was tiny, A/C just worked so-so, bathroom was just fair. Pool was the smallest hotel pool I've ever seen and again just in fair condition. For the money, spend […] just $10 more $$$ and stay near the riverwalk area Read moreGenuine Hotels.com guest review
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