All hotels in San Antonio, Texas, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here3911 North Pan Am Expressway, San Antonio, TX, 78219, United States of America, ‏‎800-491-6126
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3.3 / 5Good

Score breakdown (from 306 reviews)

Average rating for:

  • Cleanliness
    3.4
  • Service
    3.6
  • Comfort
    3.4
  • Condition
    3.2
  • Neighborhood
    3.2
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3.0 / 5Good
"OK place to stay for the $"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
Sketchy neighborhood right on the highway. The staff was very nice and accommodating. Very helpful in every way. Good place for the money.
Genuine Hotels.com guest review
6 night family trip May 17, 2015
Perri
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Totally exceeded my expectations.
Genuine Hotels.com guest review
1 night family trip Jun 14, 2015
Gene
US
3.0 / 5Good
"So So"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The staff was unhelpful, and housekeeping wouldnot replace dirty towels or take out the trash. Only recommend a 1 night stay.
Genuine Hotels.com guest review
3 night romance trip Jun 12, 2015
Gary
US
1.0 / 5Poor
"Horrible"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    3.0
Horrible experience. The management at this hotel needs to change. We were suppose to check in at 3:00 we were not given our rooms (we had 2 rooms) til as bout 3:30 or 4:00 and even then neither room was not clean. The beds were not made. It was not til about 5:00 that we were actually able to get into our clean rooms. Also this is suppose to be a smoke free hotel and both the rooms smelled like cigerette smoke. Then we are eating breakfast and a manager and another worker behind the counter began yelling at each other. Very unprofessional
Genuine Hotels.com guest review
2 night family trip Jun 12, 2015
Brenda
US
2.0 / 5Fair
"Would not recommend ."
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    2.0
There was incident after incident. I rented thee rooms. One day the room wasn't cleaned other no towels left. One of the rooms the door didn't open all the way. Pool was smaller and dirtier than mine at home. Gave us keys wrong room first day.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued guest, Thank you for providing us with feedback regarding your stay at our hotel. We are always looking for ways to improve so your responses help. We have notified the correct departments and are getting the issues resolved. We hope to see you on your next visit to San Antonio. Thank you again for being our guest. The Management Team of Microtel Inns & Suites by Wyndham.
3 night family trip Jun 9, 2015
Leonor
US
3.0 / 5Good
"Weekend trip to San Antonio"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
This hotel was decent for the price. Front office lady was a little rude. The room was clean but there was a sticky stain on the carpet. The room safe did not work and the toilet made weird creaking noises after flushing it. The housekeeper took forever to clean my room. I had been all over town and returned to my room and it was still not finished. I think this is due to the hotel only having one person cleaning on staff. The last night we were there, the housekeeper took all my towels even though they were hanging up and did not give us new washcloths or hand towels. Rather inconvenient. Not a terrible stay but probably would not recommend or come here again.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued guest, Thank you for providing us with feedback regarding your stay at our hotel. We are always looking for ways to improve so your responses help. We have notified the correct departments and are getting the issues resolved. We hope to see you on your next visit to San Antonio. Thank you again for being our guest. The Management Team of Microtel Inns & Suites by Wyndham.
3 night family trip Jun 6, 2015
BRITTANY
US
5.0 / 5Outstanding
"great"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Friendly staff,, hotel was clean and we really enjoyed our stay
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thank you very much for the kind words about our hotel and staff. We appreciate the five star rating as well. We are pleased that your stay was satisfying. We value your business and your comments. We look forward to seeing you again the next time you are in the San Antonio area. Thank you The Management Team of Microtel Inn & Suites by Wyndham
2 night romance trip Jun 3, 2015
monica
US
4.0 / 5Excellent
"It was great overall"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was very nice except one thing, around about 3am the smoke detector started beeping every once in awhile like it needed a new battery. It wasn't too bad but could have done without that.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. However, We’re sorry we fell below your expectation regarding our rooms. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. The Management Team of Microtel Inn & Suites by Wyndham
1 night romance trip May 31, 2015
A Traveler
US
3.0 / 5Good
"Needs Maintenance"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
Room smelled moldy and felt clammy, Bed was clean. Paint was chipped on Corners and Walls. Bathroom had a Water-leak from above, Toilet was running and A/C Filter was dirty. Will not be booking it again
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. However, We’re sorry we fell below your expectation regarding our rooms. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is. The Management Team of Microtel Inn & Suites by Wyndham
1 night family trip May 28, 2015
Susanne
US
4.0 / 5Excellent
"Great place, not so great WIFI."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great place to stay for the price we paid. Staff was incredibly friendly and house keeping was extremely patient with us. Only complaint from our stay was that the WIFI was just awful...trying to watch movies and browse the Internet was a hassle. The connection kept getting disrupted which was annoying. But that was basically the only issue we encountered. If that was fixed then it would definitely be a perfect place to stay.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thanks for your response in this matter. We will make it a priorty to address these issues so that we can assure you a better stay in the future. We do appreciate the 4 star rating you gave us. Sorry for the minor inconvienance that this may caused we will be rectifying the situation as soon as possible, but hopefully this will not discourage your future accomadations with us. Thank you, The Management Team of Microtel Inn & Suites by Wyndham
7 night romance trip May 26, 2015
A Traveler
US
4.0 / 5Excellent
"Hospital"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
No
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thanks for you for the 4 star rating of our hotel. Thank you, The Management Team of Microtel Inn & Suites by Wyndham
1 night family trip May 29, 2015
Barbara
US
1.0 / 5Poor
"Will never stay here again."
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
Lights did not work in my room. Staff was very rude. Ignored me at the front desk like I wasn't standing right in for of her. I'll never go back there again!
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
1 night trip May 30, 2015
A Traveler
US
3.0 / 5Good
"Okay, Won't stay there again"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
The bed was not at all comfortable and there was a very weird odor in our room. It may have been from work they were doing in the next room but it gave my husband and I a headache.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
4 night family trip May 25, 2015
Andrea
US
3.0 / 5Good
"Descent Place Close to Downtown"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
It's a quick trip to and from downtown, Fort Sam Houston, and AT&T Center once you figure out how the access roads work.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thanks for your response in this matter. We will make it a priorty to address these issues so that we can assure you a better stay in the future. Sorry for the inconvienance that this may caused, but hopefully this will not discourage your future accomadations with us. Thank you, The Management Team of Microtel Inn & Suites by Wyndham
1 night trip May 27, 2015
Robert
US
3.0 / 5Good
"Ehh not bad"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    1.0
Out of all the options, this was a pretty good choice. But I would of still preferred staying on the nearby army base. I just didn't think about it. There is nothing around the hotel and it was just...ordinary.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thanks for your response in this matter. We will make it a priorty to address these issues so that we can assure you a better stay in the future. Sorry for the inconvienance that this may caused, but hopefully this will not discourage your future accomadations with us. Thank you, The Management Team of Microtel Inn & Suites by Wyndham
3 night romance trip May 22, 2015
A Traveler
US
5.0 / 5Outstanding
"one night stay before seeing Rush R40"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Industrial area, not many places to eat, need to drive a little bit for something. My room did have a tv remote but the desk clerk said he could give me one but didn't have batteries. It was good for the price and a night stay. Might stay again. For light sleepers the train that goes by might wake you.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thank you very much for the kind words about our hotel and staff. We appreciate the five star rating as well. We are pleased that your stay was satisfying. We apologize about the size of our pool as we do not have enough room for a large pool. We value your business and your comments. We look forward to seeing you again the next time you are in the San Antonio area. The Management Team of Microtel Inn & Suites by Wyndham
1 night trip May 15, 2015
may
US
1.0 / 5Poor
"Don't stay here"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
Don't stay at this hotel it's sucked. Especially if you want to good nights sleep you would have better luck sleeping on cinderblocks. The air-conditioners were taped up and didn't even work right. And the staff acted like they didn't even want to be there to help anyone out. The were just annoyed.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
2 night romance trip May 15, 2015
Chet
US
1.0 / 5Poor
"Bugs!"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
I was greeted at my hotel room door by a roach. After entering the room I found dead bugs on the floor. I requested to be moved but they said there were no rooms available. I was instructed to wait for the manager to come in the next morning. After speaking to the manager, which promised the bugs would be taken care of, I came back that night with the same bugs in the room. The only thing I was offered was 20% off one of the two nights I had to sleep with bugs in the room. To top off this stay I woke up Sunday morning to find my personal toothpaste covered in ants! The results of a discount of any kind did not change. I will never stay at this branch of hotels again.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
2 night family trip May 15, 2015
Melissa
US
2.0 / 5Fair
"Just Bad!.."
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
Rooms are small, the floor had a big dip in it next to the AC where it broke the dresser. AC didn't cool the room.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
3 night business trip May 6, 2015
A Traveler
US
3.0 / 5Good
"Not half bad."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Bed was clean and comfortable. Air conditioner was breaking or something, it wasn't up to the job - best it could do was make the room 'cool', not cold like the rest of the hotel. Housekeeping took our leftover shampoos but did not replace them; i had to go ask at the desk for more. The free breakfast was pretty tasty and hot. the wifi was unreliable and slow, but I expected that much from a hotel.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
7 night family trip May 4, 2015
Adam
US
3.0 / 5Good
"Graduation Weekend Visit"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Went went to San Antonio for our daughter's graduation, and rented a total of 4 rooms. The rooms were a bit outdated but were clean enough. Upon entering two of our rooms, there was a very strange smell, like new carpet and sour milk mixed. Thank goodness I go nowhere without incense or essential oil. A few drops of oil on the carpet did the trick and the weird smell dissipated. The location, while nothing to note neighborhood wise, was outstanding in that it was only a 5-10 minute drive from our daughter's university, the Coliseum where the graduation was held, and the tourist district which has the Alamo, the Riverwalk, a beautiful Cathedral, and other historical points of interest. The breakfast was typical budget hotel continental breakfast. Fruits, biscuits, boiled eggs, pastries and donuts, juices and coffee. I think they also had sausage or bacon. The staff was very friendly, professional and accommodating. The one downside was the elevator was broken. That made for interesting treks up and down the stairs with luggage in tow. If one is looking for a quick, budget stay, without major luxuries, then this place will do the trick. It is safe, comfortable, and clean.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued guest, Thank you for providing us with feedback regarding your stay at our hotel. We are always looking for ways to improve so your responses help. We have notified the correct departments and are getting the issues resolved. We hope to see you on your next visit to San Antonio. Thank you again for being our guest. The Management Team of Microtel Inns & Suites by Wyndham.
2 night family trip May 8, 2015
A Traveler
US
3.0 / 5Good
"Barely Satisfied"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Bed linens were worn and had holes. They also unexpectedly charged $10 for every child over 10 years old. They front desk clerk Juan was rude.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued guest, Thank you for providing us with feedback regarding your stay at our hotel. We are always looking for ways to improve so your responses help. We have notified the correct departments and are getting the issues resolved. We hope to see you on your next visit to San Antonio. Thank you again for being our guest. The Management Team of Microtel Inns & Suites by Wyndham.
1 night trip with friends May 4, 2015
A Traveler
US
4.0 / 5Excellent
"Quick visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
It is a fine place to stay for one night while traveling.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thank you for the four star rating and the kind words about our hotel. We are pleased that you enjoyed your stay. We appreciate the business and we hope to see you again when you are in the San Antonio area in the future. The Management Team of Microtel Inn & suites by Wyndham
1 night family trip May 3, 2015
A Traveler
US
3.0 / 5Good
"I won't stay there anymore"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    2.0
Remote for TV didn't work. It smelled like smoke I ask for none smoking room. Door lock broken.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued guest, Thank you for providing us with feedback regarding your stay at our hotel. We are always looking for ways to improve so your responses help. We have notified the correct departments and are getting the issues resolved. We hope to see you on your next visit to San Antonio. Thank you again for being our guest. The Management Team of Microtel Inns & Suites by Wyndham.
1 night trip Mar 26, 2015
linda
US
5.0 / 5Outstanding
"excellent place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
it was lot more than what we expected, evert about the hotel was very nice.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thank you for the 5 star rating and the kind words about our hotel. We are pleased that you enjoyed your stay. We appreciate the business and we hope to see you again when you are in the San Antonio area in the future. The Management Team of Microtel Inn & suites by Wyndham
4 night family trip May 1, 2015
JESUS
US
5.0 / 5Outstanding
"A good nights sleep"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    3.0
Very nice stay, I do use this hotel often but this particular time there was some renovations going on. Still doesn't deter me from staying here again. It's good to see them keeping it updated.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thank you for the 5 star rating and the kind words about our hotel. We are pleased that you enjoyed your stay. We appreciate the business and we hope to see you again when you are in the San Antonio area in the future. The Management Team of Microtel Inn & suites by Wyndham
1 night business trip Apr 29, 2015
A Traveler
US
3.0 / 5Good
"rude front desk service."
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Hotel hard to get to. Older white lady extremely rude, hateful and refused to give me a receipt at checkout. Will not stay again only for that reason. Other than tjat it was a nice place.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued guest, Thank you for providing us with feedback regarding your stay at our hotel. We are always looking for ways to improve so your responses help. We have notified the correct departments and are getting the issues resolved. We hope to see you on your next visit to San Antonio. Thank you again for being our guest. The Management Team of Microtel Inns & Suites by Wyndham.
1 night romance trip Apr 19, 2015
Steve
US
5.0 / 5Outstanding
"Pleasant overnite stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The receptionist was very courteous and very knowledgeable. The room was clean and comfortable. They actually had hot items in their continental breakfast. Ovetall it was a pleasant stay.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thank you for the 5 star rating and the kind words about our hotel. We are pleased that you enjoyed your stay. We appreciate the business and we hope to see you again when you are in the San Antonio area in the future. The Management Team of Microtel Inn & suites by Wyndham
1 night business trip Apr 23, 2015
Alfonso
US
5.0 / 5Outstanding
"veronica"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome stay staff very friendly
Genuine Hotels.com guest review
1 night trip Apr 23, 2015
veronica
US
3.0 / 5Good
"1 night stop over"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    2.0
OK for an overnight stay
Genuine Hotels.com guest review
1 night family trip Apr 24, 2015
Greg
US
3.0 / 5Good
"Not the best hotel but okay for a quick stay"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
The hotel is located very close to BAMC. However it does not seem like the best part of town. The hotel staff was extremely friendly during check in and check out. The hotels rooms look nice, however I had a lot of hairs in my bed and bathroom both times I stayed here. The air conditioners were not very cool either and my room was very muggy. For 44.00 a night I can deal with this but would not stay here if I had to pay over that.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued guest, Thank you for providing us with feedback regarding your stay at our hotel. We are always looking for ways to improve so your responses help. We have notified the correct departments and are getting the issues resolved. We hope to see you on your next visit to San Antonio. Thank you again for being our guest. The Management Team of Microtel Inns & Suites by Wyndham.
1 night romance trip Apr 22, 2015
A Traveler
US
4.0 / 5Excellent
"Satisfied"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Hotel staff was very professional when I called in with concern. The front desk clerk was helpful.
Genuine Hotels.com guest review
2 night trip Apr 20, 2015
A Traveler
US
1.0 / 5Poor
"Just don't do it"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    2.0
Just don't do it. Too many failures to list. Very cheap, lesson learned, don't go so cheap
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
6 night business trip Apr 17, 2015
A Traveler
US
1.0 / 5Poor
"Never again"
  • Cleanliness
    5.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    3.0
Too small. . Too small. . And the beds was very hard and uncomfortable. 120.00 was the price. . Never again
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
1 night family trip Apr 17, 2015
Vinton
US
2.0 / 5Fair
"Very dirty rooms"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Room was filthy with stains on sheets and pillowcases. But staff was very friendly
Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
Other trip Mar 29, 2015
A Traveler
US
4.0 / 5Excellent
"Confort"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
It's nice hotel, only issues is the bed and train noise
Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thank you very much for the kind words about our hotel and staff. We appreciate the five star rating as well. We are pleased that your stay was satisfying. We apologize about the size of our pool as we do not have enough room for a large pool. We value your business and your comments. We look forward to seeing you again the next time you are in the San Antonio area. The Management Team of Microtel Inn & Suites by Wyndham
Other trip Mar 26, 2015
Kelvin
US
2.0 / 5Fair
"Horrible"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    1.0
Horrible! I can not even begin to describe the shenanigans I had to go through with this hotel, not even including the shady business that they pulled. The hotel itself is not a bad hotel, however, the management there, for lack of a better word, sucks.
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued guest, Thank you for providing us with feedback regarding your stay at our hotel. We are always looking for ways to improve so your responses help. We have notified the correct departments and are getting the issues resolved. We hope to see you on your next visit to San Antonio. Thank you again for being our guest. The Management Team of Microtel Inns & Suites by Wyndham.
2 night trip with friends Mar 17, 2015
A Traveler
US
3.0 / 5Good
"Get what you pay for"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
It was good for the price and for one night but the air conditioner makes a loud noise
Genuine Hotels.com guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued guest, Thank you for providing us with feedback regarding your stay at our hotel. We are always looking for ways to improve so your responses help. We have notified the correct departments and are getting the issues resolved. We hope to see you on your next visit to San Antonio. Thank you again for being our guest. The Management Team of Microtel Inns & Suites by Wyndham.
1 night romance trip Mar 18, 2015
A Traveler
US
4.0 / 5Excellent
"Clean, nice-looking, and safe"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
This hotel was everything I expect from a less expensive place. It was nice-looking, clean, and safe. The staff were nice and helpful.
Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thank you very much for the kind words about our hotel and staff. We appreciate the five star rating as well. We are pleased that your stay was satisfying. We apologize about the size of our pool as we do not have enough room for a large pool. We value your business and your comments. We look forward to seeing you again the next time you are in the San Antonio area. The Management Team of Microtel Inn & Suites by Wyndham
Other trip Mar 24, 2015
Tony
US
5.0 / 5Outstanding
"A+ for the product expected!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
Just a nice clean place to stay...busy interstate location, but ok for this trip with no family...
Genuine Hotels.com guest review
1 night business trip Mar 15, 2015
Marshall
US
3.0 / 5Good
"Ok, if you don't mind the smell or neighborhood"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    1.0
Hotel was in newer condition. However, the room we stayed in was had a bad odor. In addition, the hotel was in more of a warehouse district and had lots of fences with barb wire and razor wire on the top. The pool was very small and we didn't even try going in it. The service at the front desk was very nice and we chatted with the service woman for a while.
Genuine Hotels.com guest review
2 night trip with friends Mar 15, 2015
Matthew
US
1.0 / 5Poor
"too close to the highway-too much traffic noise"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
asked for a top floor room-was given 1st floor connected to lobby-heard noise from the lobby all night,plus 'stocking' the breakfast(i assume) early in the morning.noise from the highway all night-tough sleeping thru that-to the point i considered leaving then and there.
Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
Other trip Mar 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Friendly Staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Staff was very friendly and helpful as to helping my dad who is handicap. They were able to accommodate us to a better room that would be easier for him to stay in.
Genuine Hotels.com guest review
1 night family trip Mar 11, 2015
Raquel
US
4.0 / 5Excellent
"Comfortable stay."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We arrived at our hotel and it was very clean and staff was very friendly. Housekeeping was the BEST everything we asked for we received in a timely manner.Would definitely stay here again.
Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thank you for the four star rating and the kind words about our hotel. We are pleased that you enjoyed your stay. We appreciate the business and we hope to see you again when you are in the San Antonio area in the future. Thank you, The Management Team of Microtel Inn & suites by Wyndham
Other trip Mar 16, 2015
traveling man
US
3.0 / 5Good
"Cheap hotel"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Cheap hotel if you can get it for less than seventy a night. Not terribly bad. Stayed here for UIL boys tournament in March. Would not want to bring my wife and family here. But for a cheap weekend with friends hotel was cool.
Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest Thank you for the three star rating and the kind words about our hotel. We are pleased that you enjoyed your stay. We appreciate the business and we hope to see you again when you are in the San Antonio area in the future. The Management Team of Microtel Inn & suites by Wyndham
Other trip Mar 16, 2015
lou
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
I thought that the GM was extremely courteous. The staff however, had no sense of urgency. I constantly had to tell them they were out of food during breakfast and their response would be "come back in a few minutes" or "we will get that refilled". There was never any fruit and there were times where the staff didnt know how much the items were at the store. In addition, we were scheduled to check out on Sunday....about 9:30AM, the housekeeper entered the room while I was getting dressed. She didnt knock or wait until closer to check out to verify that no one was still residing in the room.
Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
Other trip Mar 16, 2015
Kristine
US
5.0 / 5Outstanding
"Good stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
If they provide request movie channels, it will be awesome. Good stay for book reading person, recommend queen suite.
Genuine Hotels.com guest review
1 night trip Mar 8, 2015
A Traveler
US
5.0 / 5Outstanding
"TWO THUMBS UP!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Awesome
Genuine Hotels.com guest review
3 night romance trip Mar 8, 2015
Nicole Adrian
US
3.0 / 5Good
"convience for sleeping"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    2.0
3rd floor smelled like a party room. only recently made non smoking. had to move us to first floor. breakfast sane every day from thurs - sun consisted of waffles, sasuage and biscuits with cereal. bed hard, recycled thin toliet paper.
Genuine Hotels.com guest review
3 night romance trip Mar 5, 2015
katrina
US
2.0 / 5Fair
"Too close to the highway"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
It's too close to the highway. It's noisy at night since the train track somewhere very close to the back of the hotel. U hear car driving by in the front and train horn from the back. We had a hard time trying to sleep at night due to all the noise. There is no restaurants closeby so if u dont have a vihicle...pizza delivery guy is ur best friend.
Genuine Expedia guest review
Response by Microtel Inn & Suites by Wyndham San Antonio North East
Dear Valued Guest, Thanks for your response in this matter. We will make it a priority to address these issues so that we can assure you a better stay in the future. Sorry for the inconvenience that this may cause, but hopefully this will not discourage your future accommodations with us. Regards, Management Team of Microtel Inn & Suites by Wyndham
Other trip Mar 10, 2015
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
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