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Reviewed by a Hotels.com guest on May 4, 2012
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"Must stay!"Reviewed by a Hotels.com guest on May 4, 2012
Beautiful low key property with a spectacular beach and great amenities.... The best!
"Excellent friendly service, excellent location"Reviewed by a Hotels.com guest on May 4, 2012
loved staying in Casa Ticul - would come back again
"Very nice for the price"Reviewed by a Hotels.com guest on May 3, 2012
Very nice room for the price we paid. Room was spacious and kitchennette is a plus! Close to all major places that we wanted to go: 5th avenue, Juarez avenue, Walmart, ADO station, colectivo station, good restaurants. Had a great time!
"Trip to Cancun"Reviewed by a Hotels.com guest on May 2, 2012
We spent 6 nights in this hotel in their royal club section. Overall it was a positive experience. The hotel personel was friendly and helpful. On the other hand, the management of the hotel should pay more attention for small details. For example, addition of Wi-Fi serveice would be a nice touch.
Location.
Situated near the beach, La Tortuga Hotel & Spa is in the heart of Playa del Carmen, within walking distance of 28 de Julio Square and Playa del Carmen Main Beach. Also nearby are Pier Navega and Mamitas Beach Club.
Hotel Features.
La Tortuga Hotel & Spa has a full-service spa, a health club, and an outdoor pool. Complimentary wireless Internet access is available in public areas. This Playa del Carmen hotel offers a restaurant, a coffee shop/café, and a poolside bar. A complimentary breakfast is served each morning. The hotel offers a bar/lounge. The staff can arrange tour/ticket assistance, wedding services, and tour assistance. Additional amenities include a spa tub, spa services, and multilingual staff. For a surcharge, guests have access to a roundtrip airport shuttle (available on request).
Guestrooms.
Rooms have city, pool, or garden views. The 51 air-conditioned guestrooms at La Tortuga Hotel & Spa include minibars and safes. Complimentary wireless high-speed Internet access is provided. Televisions are equipped with cable channels. Bathrooms offer showers, hair dryers, and complimentary toiletries.
Additional amenities include coffee/tea makers and ceiling fans. In addition, amenities available on request include a turndown service and wake-up calls. Housekeeping is offered daily.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
This hotel does not offer any accessibility features. Please select a different hotel if you are interested in booking a room with accessibility features.
The onsite spa has massage/treatment rooms. Services include facials and body treatments.
A complimentary breakfast is served each morning in the restaurant between 7 AM and noon.
El Bistro at La Tortuga - Overlooking the garden, this fine-dining restaurant serves breakfast, lunch, and dinner.
Room service (during limited hours) is available.
An outdoor pool and a spa tub are on site. Other recreational amenities include a health club.
The recreational activities listed below are available either on site or nearby; fees may apply.
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Extra-person charges may apply and vary depending on hotel policy.
Government-issued photo identification and a credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Still small enough to explore on foot, Playa del Carmen has a relaxed, yet cosmopolitan feel, with a variety of hotels, shops, and restaurants ranging from causal to upscale. European-style sunbathing is common on beaches. Playa is a popular jumping-off point for day trips to Xcaret, Xel-Ha, Tulum, and other peninsula attractions, and a passenger ferry makes frequent runs to Cozumel.
see all hotels in Playa del Carmen"Had the best time ever"
one of the best hotels in playa.. great service (esp by a guy named Alfredo)
"Exquisite Gem in the Heart of Playa del Carmen"
La Tortuga is a magical find in the heart of Playa del Carmen, three blocks from one of the most beautiful beaches, anywhere, and one block off 5th Avenue, 'Restaurant Row' and another magical place after dark! Entering La Tortuga's reception area you have arrived at 'customer care' central and are immediately greeted with a welcome cocktail! The rooms, […] ranging from standard to superior junior suites are all wonderful. Superior Standard & Junior Suites are recommended, as the best value...most rooms open onto the meandering pool/garden area, which is especially 'magical' at night. Also of note, Le Bistro, LT's sister restaurant, where 'free' breakfast is served daily, the poolside bar and 8-ball table. La Tortuga's sister, beachside resort, La Cabanas Tulum, with its own Le Bistro, is unbelievable. My wife and I have never before stayed at a non-beachfront property in a beachfront location, before, but highly recommend La Tortuga as a gem of a find! Read more
"very nice hotel near 5th Avenue"
we spent a night in this hotel before leaving for Belize. The hotel is very nice, near to everything and we a nice garden and swimming pool. The room was confortable and the personnel very polite and helpful. The breakfast is very good The bus station ADO Alterna is only few blocks. For sure a place to reccomend
"Excellent hotel"
Great hotel, beautiful pool area and clean rooms. We had a room facing the street- first night was loud due to a cover band playing at a restaurant next to the hotel (cover band was good, at least). It must've been even louder for the rooms closer to the restaurant. However, the following nights were quiet with no problems. No problems with lizards/insects, […] other than a few mosquitos. Breakfast served at the restaurant was fresh and delicious, really outstanding. Staff were friendly and very helpful. 5th avenue was close but not TOO close, and the beach was only a short walk away. Overall this was a great deal and I couldn't have been happier. The combination of the beach club with the hotel gives you everything you could want out of a hotel at Playa del Carmen. Will go back as soon as I can! Read more
"Great Hotel"
On our way to being married in Cancun, we stayed here for a couple of days prior to. Hotel was amazing, breakfast at the next door cafe was awesome and the staff was very accomodating. Spa was a little over priced as we were able to get massages down on the beach for waaaay less and have the ability to beon the beach with drink and food. All in all […] the hotel was very nice, we would stay again and we appreciated the staff very much! Read more
"Extra night in advance of going to Timeshare"
Very nice place!
"Very good location - but very small rooms"
I was shocked to see the size of the rooms, as there barely any room to move around. However, the location of the hotel is excellent, and the staff is courteous. The hotel does have all amenities, and although the swimming pool is beautifully spread out is not really "swimmable".
Great hotel for the price, close to the heart of Playa del Carmen. Very friendly and helpfull staff
"Adorable Boutique Hotel"
La Tortuga is clean, conveniently located and beyond accommodating! The staff is very friendly and well versed in English. We availed ourselves to both the spa and restaurant - my massage was just what the doctor ordered (very pleasant and relaxing), and the food is outstanding! The front desk helped us to arrange transportation to and from the airport, […] as well as activities. I will definitely be staying at La Tortuga again! Read more
"Very cute!"
We loved this hotel! The price was really affordable (we went in May) and the location can't be beat! It's 1 block off of the main strip (5th Ave). We walked in and everyone was very friendly and the pool in the middle of the hotel courtyard is super cute! We swam during all times of the day and night! So relaxing. The bar staff is awesome and the […] Chee Chee drink (pina colada w/ vodka) is sooo yummy! Not too sweet - just right! Oh yes, the free breakfast is off the menu which is great! You can choose all sorts of entres like: eggs benedict, burrittos, etc. It also comes with fresh juice and coffee - No additional charge!! The room is very comfortable and clean. Great recommendation for this hotel! Read more
"Great Stay! 4/7-4/11"
Tortuga took great care of us. The food at the associated breakfast was great, full breakfasts were delicious everytime. Room was clean and well appointed, with a nice shared patio area with the other few rooms in our area. The pool is gorgeous. The no kids policy is a winner as well; made it much more enjoyable for a romantic getaway.
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"close to 5th shopping and restaurants"
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"Like it!"
Very nice hotel!
"Wonderful, charming, Mexican holiday"
La Tortuga is a wonderful hotel. You will be pleased when you arrive to realize that the reality is better than it appears online. The atmosphere is relaxed yet festive. Every part of the hotel and spa just eminates vacation. Their on-site resaurant is spectacular... on par with some restaurant experiences in Los Angeles and other major cities. I highly […] recommend La Tortuga. Read more
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"Great hotel value"
La Tortuga is a great hotel value given its moderate price. The only drawback is that it's not located on the beach. The beach is only a few blocks away though, and you get passes to Mamitas beach club so you don't have to pay for chairs and an umbrella. Breakfast is included until noon with a nice selection and the food was good. We like to sleep in […] late so having a free meal until noon was a plus. It's one block away from 5th avenue so the location is great for shopping and nightlife. Read more
"La Tortuga"
This is truly a gem in the heart of Playa Del Carmen. The staff make the hotel what it is. Our bartender Fidel was the absolute best sharing stories and teaching us Spanish. The girls at reception were all fantastic and so was the bell hop. I've never seen anyone smile so much. Our room was a little musty but I believe our air conditioner wasn't working […] that well. We did hear the local night clubs between 2 am and 5 am but that wasn't the fault of the hotel. Excellent hotel overall. Read more
"La Tortuga, amazing hotel!"
We stayed at the beginning of February, from the time we checked in we were memorized by the beauty and tranquility of the hotel. The entire staff exceeded all of our expectations with their service and freindliness, always ready to help in any way. We have been to the area before and by far this is the best most memorable vacation experience we have […] ever had. Thank you Read more
"La Tortuga Hotel & Spa"
The hotel is just great! It has a very good location, beautiful pool and a very nice staff. The hotel is not on the shore but has two beaches that the hotel guests can go and use the facilities free of charge. The breakfast is served at the hotel bistro and it is a great way to open the morning with. The hotel offers pickup service from Cancun's airport. […] We can tell that it is very convenient. More over the hotel offers "one day" trips to nearby sites. You can check with them the prices to compare with the other tour agencies. Read more
"Tortuga - very nice hotel!"
It was a super hotel and the service was great!!!
"La Tortuga Hotel & Spa -the best hotel on our trip"
We has been travelling around Mexico and stayed in hotels in Coba and also an all inclusive hotel in Playa. La Tortuga Hotel was definitely offered the best breakfast, service and even called us the day before leaving to ask if they could arrange transport for us to the airport.
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"Excellent Service"
Great staff, good location, perfect vacation!
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"La Tortuga Hotel & Spa, Playa Del Carmen"
The hotel is bright airy & attractive with a beautiful pool area & bar with a well-attended daily Happy Hour. The staff are all friendly & helpful. The other guests I met returned each year to this hotel & considered the staff family. The hotel restaurant is one of the best we tried in Playa, providing a generous breakfast. I would happily return to […] this hotel, but would recommend asking for a room away from Avenida 10, as it was noisy some nights. The room was comfortable & spacious, though the bathroom was due for renovation. The curtain over the glass door failed to block sufficient outside light at night. The TV needed updating & an English cable news channel would have been appreciated! Read more
"Noisy, Spa Hotel"
We stayed one night as this hotel before going over to Cozumel. The hotel is cute, clean, and breakfast was good. The room was the noisiest hotel room I have ever slept in. Our room faced the street and it was extremely noisey ALL night long. The hotel was clearly not anywhere near being at full capacity when we stayed there. I am not sure why staff […] did not booked us into an inside, court facing room (such a room may be more quiet). When the front desk was notified that we had not been able to sleep all night, there did not seem to be any concern, and no compensation. Read more
"Hotel Tortuga and Spa, Playa del Carmen, Mexico"
We spent one night at the hotel en route to an apartment further down the coast and could easily have spent the entire holiday at the Tortuga. It was convenient for the beach, eating and shopping in the resort. Whilst the tropical style pool area was partially sheltered it felt very relaxing and there was a sun terrace on the roof which would make a […] pleasant change from the beach.We had a meal in the hotel restaurant which was excellent as was the service here and at the bar. All the staff were friendly and helpful. We would go again and recommend it to friends. Read more
"Bra läge, nära centrum och strand."
Hotellet ligger bra med shoppinggatan där det ligger massor av butiker och restauranger runt hörnet. Rummen håller ingen hög standard, motsvarade ej våra förväntningar till det priset. Alldeles för dyrt om man jämför med intill liggande hotell som har högre standard till lägre pris. Till frukost får man välja en varm dryck, en kall dryck och en "rätt" […] från frukostmenyn. Hotellet har en mysig innergård med pool och trädgård. Read more
"Problema parqueo"
La estadia en el hotel fue muy agradable, sin embargo tuvimos muy mala experiencia con el parqueo puesto queel concerje hizo un arreglo para poder estacionar nuestras motos y el dia de salida a las 4am nos bloquearon la salida del mismo, Se intento contactar al encargado y gerente del hotel sin tener exito. Tuvimos que cancelar una cuota exagerada para […] poder salir, esto luego de ser amenazados de llamar a la policia si saliamos del estacionamiento. Read more
"greit hotell"
hyggelig betjening, noe slitt hotell. grei beliggenhet iforhold til shopping og strand. forkosten var kun en varm eller kald rett fra en meny pluss en varm og kald drikke og ikke buffet. ellers så var det helt greit.
"Heel leuk hotel, perfect gelegen; aanrader"
Heel leuk hotel, perfecte plek, mooie binnentuin, perfecte bediening, aanrader!
"la totuga"
fantastiskt hotell ,underbar personal.kommer att bo där igen.
"Una estancia muy agradable"
El hotel en general es muy agradable, el trato del personal es excelente, todos fueron muy amables. Está ubicado en una muyt buena zona, pues solo tienes que caminar una cuadra para estar en la quinta avenida, y dos cuadras para estar en la playa.
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"Linda Estancia"
Buena calidad de gente, un desayuno impresionante, una arquitectura muy bonita, una estupenda ubicación. Lo recomiendo// Nice Kind of people, very good and complete breakfast, beatiful place and swimmingpool, perfect adress. You should visit this Hotel!!!
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"Viaggio di nozze indimenticabile alla Tortuga"
L´Hotel La Tortuga e´senz´altro, il miglior Hotell in cui abbia mai soggiornato! La struttura é molto bella, le colazioni e le cene nel ristorante sono favolose!Posizione comoda per raggiungere il mare e la via centrale di Playa del Carmen. Il personale é fantastico, sono stati molto cortesi, disponibili e simpatici, facendoci trovare ogni giorno una […] sorpresa in camera (essendo in viaggio di nozze). In due settimane non siamo riusciti a trovare un difetto! Voto 10!lo consigliamo assolutamente! Read more
"La Tortuga - et fantastisk opphold!"
Vi storkoste oss på dette hotellet. En nydelig velstelt hage i bakgården med svømmebasseng, boblebad, palmer, bar, sofalounger og ingen barn - innbyr til total avslapning. Usedvanlig hyggelige ansatte, bra service og vaskedame som pynter sengen med friske blomster hver dag. Skulle bare bli en uke, men forlenget oppholdet med 5 ekstra dager. Perfekt […] beliggenhet i forhold til shoppinggata (Av.5) og restauranter/uteplasser, men til tross for dette var det ingen støy utenfra. Hotellet har avtale med 2 strandbarer hvor du får gratis solseng om du kjøper mat og drikke der. Av disse vil vi på det sterkeste anbefale Zenzi, da denne har mye bedre mat, er billigere, har mye hyggeligere betjening og er bare 2 gater unna hotellet. Alt i alt et fantastisk opphold på La Tortuga! Read more
"La tortuga - paradisets paradis!"
Alltså jag vill tillbaka nu!! Klockrent hotell på alla sätt. Man kommer in i La tortugas lugn såfort man kliver in i den mysiga receptionen, och senare få mötas av dess vackra vy. Toppenbra service och god mat i restaurangen, och bara ett stenkast från stranden! En 11-poängare av 10!!
"La Tortuga, un havre de paix!"
Avant d'opter pour le Mexique pour nos vacances, en regardant les hôtels sur votre site, j'avais déjà repéré La Tortuga et je m'étais dit que si j'allais à Playa Del carmen, il fallait absolument que je séjourne dans cet établissement. C'est un hôtel tellement paisible et pourtant très proche de la 5th avenue mais aucuns sons ne passent aussi bien la […] journée que la nuit c'est incroyable! Le personnel y est compétent et vraiment accueillant, chaleureux! Les Suites sont magnifiques, so romantic!lol La propreté de la chambre et de l'hôtel irréprochable, avec un ++ pour les pétales de roses sur le lit:-) bcp d'attentions particulières qui ont rendu ce séjour spécial! Le restaurant de haute gastronomie, à absolument gouter;-) le service y est comme la cuisine de haute qualité! Et mention toute particulière au Spa, ne repartez pas sans vous être détendu entre les mains d'une VRAIE professionnelle c'est de loin le meilleur massage relaxant auquel j'ai eu le droit en vacances! Bref tout est fait pour que le séjour reste inoubliable, rien n'est laissé au hasard, le moinde petit détail leur importe! Résultat: 100% de la clientèle satisfaite! Read more
"La Tortuga Hotel & Spa - Decisamente unico..."
Ariivati in tarda serata è stato molto bello constatare che l'hotel, pur essendo nel centro di Playa del Carmen, garantisca una piacevole tranquillità. La Tortuga è molto bello e spesso viene la voglia di non uscire per goderselo appieno...magari stando in piscina sorseggiando un drink, prendendo il sole leggendo un libro o facendo un idromassaggio. […] Una piccola oasi tropicale.Fantastico!!! Il fatto poi di avere uno dei ristoranti migliori di Playa inserito nella struttura garantisce una grande comodità oltre che una non trascurabile economicità. Il personale è sempre molto disponibile ed è molto facile comunicare anche in italiano. Ottimi i cocktails serviti al bar .Decisamente positiva è la possibilità di fare un'abbondante colazione fino a mezzogiorno. Inoltre La Tortuga offre la possibilità di usuffruire gartuitamente della spiaggia più bella e attrezzata di Playa In questo senso consiglio di non portare teli da mare perchè vengono forniti a volontà dall'hotel. Un piccolo neo: qualche difficoltà nello stendere i costumi bagnati!!! Da ultimo non deve essere trascurato l'ottimo rapporto qualità/prezzo. Nel complesso quindi una struttura ottima, che consiglio, ed in cui spero di tornare presto. Read more
"Hotel La Tortuga"
Excelente Hotel y servicio. Aunque esta cerca de los sitios de diversion, esto no hace que sea un buen lugar para descansar tambien. Esta cerca de Mamitas, Cocobongo, etc. Excelente punto. El servicio, el personal y la comida son muy buenas. Es el tipo de lugar a donde regresaria.
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