"One night stay"
No A/C it was HotGenuine Hotels.com guest review
The staff was very friendly and helpfull. The room was more like a Comfort Inn than a Hilton. No shuttle from or to airport, $10,00 per familly for Shuttle to SeaWorld and use of WiFi where smaller hotels don't charge. I was made to believe over phone that this was free. Coffee machine in room worked half the time. No information in room on what San […] Antonio has to offer not even a phone book. There was more effort in makeing the lobby look great than the rooms. Not up to Hilton standards. Read moreGenuine Hotels.com guest review
"Will do it again."
Loved watching a movie from our balcony. Rooms didn't have fridge or microwaves and neighbor stayed up all night and had a party. But very nice hotel and services.Genuine Hotels.com guest review
"Probably won't go back"
Good amenities. Good location. Restaurant had poor service. Shuttle to seaworld was not on time. We waited a long time for pick up and finally had to call hotel.Genuine Hotels.com guest review
I have stayed at a few Hilton's and by far this was the most disappointing stay. I found an offensive item near my child’s bed! There were no liners in the trash cans, dust from coffee maker to counter tops. I did brought it to the front desk attention and they promised to make it better next time.Genuine Hotels.com guest review
Great location, pools, room, & overall atmosphere.Genuine Hotels.com guest review
Spacious rooms, tons of activities for kids, great location. Pool, playground, movies outside, s'mores by the fire pit.Genuine Hotels.com guest review
"Open Doors... You Thought Were Already Open"
It's a sad day when a high end hotel charges for internet and breakfast...Genuine Hotels.com guest review
I loved everthing about my stay but anyone planning to stay at the hotel should love country music because it is played nonstop.Genuine Hotels.com guest review
Very very niceGenuine Hotels.com guest review
"Great choice if you're going to SeaWorld."
We were very pleased with this facility. The rooms were well taken care of; the place looks brand new. There were fire pits out back where you could sit in the evening. It was very pleasant. My family really enjoyed it. We would definitely stay at this location again. Minutes away from SeaWorld.Genuine Hotels.com guest review
Excellent value for a clean upscale hotelGenuine Hotels.com guest review
Everything was pretty good. Note that you have to buy a "value card" for $10 if you want to take their shuttle to Sea World.Genuine Hotels.com guest review
"Great nights sleep!"
Hotel was very clean. Wish we had more time there. Only complaint was the musty smell in the hall and toilet had troubled flushing.Genuine Hotels.com guest review
We stayed here with our children and we enjoyed our stay. The hotel was clean and nice. The staff was friendly and accommodating. It was really close to Seaworld and they even provided transportation to and from the park!Genuine Hotels.com guest review
"Hilton Hill Country Was Beautiful"
Our recent stay at the Hilton Hill Country Resort and Spa was a complete treat and the most beautiful getaway we have had in years. With the quiet of the hill country, the property almost felt like it was our own private hotel. James the night auditor is exceptional in his position and welcomed me very graciously to the property. Every detail of my […] room was exquisite, and the view was one of the best in the hotel. Room service and any request I made was super quick and handled with complete respect and professionalism. Klarice the front Desk Manager, handles her job with ease and she was just another fantastic employee along with the other members of this extremely well coordinated team that continue to exceed all of my expectations each and every stay. Read moreGenuine Hotels.com guest review
The hotel let us check in early since our room was ready. Loved having access to a shuttle for sea world. Overall we will stay there again.Genuine Hotels.com guest review
"Beautiful location, but lacking service!"
This was the 3rd stay at this Hotel, maybe it was another name, Westin?, on other visits. We love, love, location, wonderful outdoor area for kids. But, we seriously had problems with service/waitstaff non-existant outside, we waited at table for 15 min. (they knew we were there) finally, went over to grill for over-priced, over-cooked burgers! The […] manager did try to make it right for the 7 of us & brought some complimetary extra food,and also gave us a free breakfast for following morning. Also, because there are so many kids there that do the smores & movies, the grounds keepers need to clean all the areas (power-wash) concrete/seats. Many areas still looked dirty following morning. But, overall...still a good value for families. The shuttle to SeaWorld...great! Also, Reception/front desk very helpful! Read moreGenuine Hotels.com guest review
I was placed in room with no air conditioning on a lower level floor. There was water all over the floor from the temporary a/c unit and the window on the ground floor was open to the parking lot outside.Genuine Hotels.com guest review
"EXCELLENT PLACE TO STAY!"
WE ENJOYED OURSELVES SO MUCH..................EXCELLENT PLACE, CLEAN, FRIENDLY, BEDS WERE COMFORTABLE, AND EVERYONE THAT WORKED THERE WAS SOOOOO NICE!! EXCELLENT PLACE TO STAY!Genuine Hotels.com guest review
Nice hotel. Neat courtyard set up with 4 separate circles of chairs around fire pits. Very nice pool area. Cleaning staff should check the coffee pots when they clean as I found nasty old water sitting in the coffee maker and the door had a loose screw that almost kept me out. But minor issues overall.Genuine Hotels.com guest review
"Hilton Hill Country Resort is Sparkling Perfect!"
I cannot express again how much fun we have staying at the Hilton Hillcountry resort and spa. Every detail is to the top level, every employee you hire has been carefully selected and each are at the top of their game. My dog was treated like royalty as was I,and we had an amazing suite, room 549! Cannot wait to come back! Thank each and everyone of […] your Team for everything you did for me and Charles. Sincerely, Peter Morlet Read moreGenuine Hotels.com guest review
"⭐️⭐️⭐️⭐️⭐️Hilton Hill Country Resort and Spa"
During this most recent stay every single detail was absolutely flawless. From first arriving and being treated professionally by Skyler to then have a quick and professional check in by Martha. The property was beautifully maintained and the pool area was lovely. Reuben the room service server was extremely quick, food was excellent, our Room was spectacular […] and overall we absolutely give this property highest points for all their amazing team that take pride in Hiton and genuinely want to provide each and every guest with the best service in the industry. Also must include Rebecca, Samantha, Shawn, Zinnia, and Cynthia to your list of standout employees. -Peter Morlet Read moreGenuine Hotels.com guest review
Hotel was great overall! good service, three pools, good food. We booked a king suite with a balcony, not the best of view but room was comfortable. Only flaw was the bed, pillows were horrible and flatten as soon as you lay on them because they are feather so unless you like feather pillows I'd suggest you bring your own.Genuine Hotels.com guest review
This hotel is delightful! The staff was very friendly, the rooms were lovely and the beds were very comfortable.Genuine Hotels.com guest review
"So-So ( looks are deceiving )"
Well, i was sort of nervous on booking this place because of the reviews but just went ahead and did -i wanted to see what the fuss was all about. Well from a long day at seaworld we arrive and everything is going great , we proceed to check in and the lobby is gorgeous! Checking in was not a problem , we go to our room and it's fairly decent, huge […] bathroom, nice room size, then we realize the a.c unit is not mounted on the window and instead they have this temporary a.c. on the floor by the desk ( a little weird because i expect better ) ok that doesnt bother us but when we step around the a.c. the floor is soaking wet! We get our kids situated head downstairs because they want to check out the pool. Pool area is nice, i liked the firepits and pool bar and it was just really nice. The maintance comes up tells us they forgot to close some pipe and pretty much they just give us extra blankets to "soak " up the carpet. We didn't realize the room didn't have a fridge in which they charge $15 per night. The showers are big but the shower heads are out dated, and leak a lot, thru out showers , i noticed the floor had a leak even when we were all finished taking showers . The beds are comfy , one bed was soft and the one we slept on was firm , not that comfortable. They charge for everything from wifi, breakfast, fridge which is a little pricey. I wasn't all that amazed because from the outside it looks beautiful , but once inside the room you're more like ok kinda feeling. Read moreGenuine Expedia guest review
Over all it a very nice hotel but the girl who check us in wasn't very friendly didn't even take a minute of her time to tell us about the hotel and where everything at.Genuine Hotels.com guest review
Clean and comfortable ! It is located in a very safe area of town. I wish we would have had more time to you the services available on locationGenuine Expedia guest review
Overall hotel was nice, pool and outside activities were good. Only issue was the A/c in our room would not cool the roomGenuine Expedia guest review
"A little disappointed"
We have stayed at this hotel before and were a little disappointed this time. The rooms were filthy, particularly the bathroom. I went to give my 2 small kids a bath and the tub would not plug and in what small amount of water did stay in the tub, you could see grime and a lot of hair floating in it. We ended up having to change rooms it was so gross. […] I am not sure if it was a house cleaning oversight or something else, but I could definitely see a change after staying here about a year ago. Not sure I would stay there again, other than for the proximity to Sea World. Read moreGenuine Hotels.com guest review
Overall great experience. Even got to use the gym and surrounding area was great with lots of restaurants and very close to seaworld.Genuine Hotels.com guest review
"All good . good location. comfy bed."
very comfy and clean bed. good AC. good location. hair on bathroom floorGenuine Hotels.com guest review
Although the accommodations were nice, after a long day of traveling my wife & I were tired and decided to have dinner at the hotel. When we pointed out to the waiter that the chips used for the nachos were stale, he stated, "yeah, alot of people have been saying that." He then told us he took 10% off of the bill because that was the maximum he could […] do. A plate of stale chips with melted cheese and a handful of steak is already over priced at $16.95. Then to be told the meal would only be discounted 10% was unacceptable. If we were to ever stay here again, we will go out to eat somewhere else. Read moreGenuine Hotels.com guest review
I will go back, great staff. It was clean and quiet and great for kids.Genuine Expedia guest review
"Not worth the cost"
It's a fairly good hotel but not worth the extra price you pay. The rooms were fairly clean but you can get clean rooms from much cheaper.Genuine Hotels.com guest review
"Stay was good not what I expected"
Got there and they did not have the room i had reservation for. And wanted me to pay the same rate for a room i was not staying inGenuine Expedia guest review
Our second day there a connecting room to ours the occupants had a dog that barked all night long and we hardly slept. We asked to extend our stay for a few hours or half rate they only offered an extra hour.Genuine Hotels.com guest review
"No room service"
Our room service took way too long and was cold for just 2 eggs and bacon. They offered a do over but we were hungry and did not want to wait another hour for cold food.Genuine Hotels.com guest review
"The patio and pool area was pretty cool."
The bathroom needed a little maintenance. The toilet ran and the toilet had stains. But the pool area was pretty cool and was kid-friendly.Genuine Expedia guest review
Loved itGenuine Hotels.com guest review
"Nice Hotel, lovely pools, comfortable beds."
YAY: Very comfortable beds, with bright white linens, clean bathroom, quiet room. Lots of nice clean LARGE towels. Great tv stations and quality. Pools were great, wish we had more time to enjoy them, and open until 11pm. Wifi in lobby worked well, even out on patio; nice comfortable places to sit to use it, some out of the main traffic area Maid service […] very good, once it started. NAY: hallway was very dirty. Wifi rather high surcharge per day, for the price of the room No maid service for two days until we called the front desk. They were told we had the "don't disturb" sign on the door, but we never did only one regular coffee pod for the coffee maker in the room, and no creamer :(. (ok, this might be petty) Read moreGenuine Expedia guest review
Didn't realize that you have to pay for breakfast when other places it's free and also breakfast. Should of read the information on the hotel. Also no military discounts, but other then that it was a nice place.Genuine Hotels.com guest review
"Everything was Lovely!!!"
Really nice property...Top notch service. Lovely rooms but little small. We have stayed in a double queen bed room and it was very, very clean. Furniture was new too. The beds are absolutely comfortable and the hotelis very, very quiet at night. But I agree, they still need to include more amenities. However we enjoyed our stay and will diffidently […] be back again! Highly recommended! Read moreGenuine Hotels.com guest review
"A bit pricey but very nice stay."
I liked the hotel. Was close to Seaworld and to a few restaurants that had awesome food. The price was a little higher than expected but all in all i would stay here again.Genuine Hotels.com guest review
My family had a great time at this hotel, we loved the s'mores, firepits & movie at night! Safe environment for kids. The staff is super friendly & helpful. We will definitely be back!Genuine Hotels.com guest review
"Great hotel for family getaway"
We spent 3 days/2 nights at the Hilton. The room was very nice for the exception of being a little on the small side and the sofa couch did not come with a blanket or comforter. Luckily we brought an extra blanket from home. The grounds were very nice and well maintained. The patio areas had stone fireplaces that were great for warming up and making […] stores while watching the evening movie projected onto the side of the hotel. I will definitely return some day. Read moreGenuine Hotels.com guest review
"Perfect for families"
This hotel caters toward families. My kids had a blast and enjoyed activities planned specifically for kids.Genuine Expedia guest review
"Okay but not great"
We chose this over HHC because we wanted to bring our dog and because the pools are heated. The property is small which proved challenging for our dog walks. Only one of the three pools was actually heated. At night the offering for kids was a movie and smores ($5!) which was cute. The room was decent but ready for upgrades (stained carpet, old blanket […] for the pull out couch, towels were unraveling) but fine for us since we had our dog. Wifi is additional, a microwave is additional, breakfast will cost $60+ for a family of four. Unless we travel with our dog again, we'll head to the more family oriented property next door next time. Read moreGenuine Hotels.com guest review
"Poor Customer Service"
I did not stay at the hotel because after a 6 hour drive my family an I were turned away due to overbooking by Hotels.com. The hotel staff said that it wasn't their error therefore they would not be responsible for assisting in correcting the issue or relocating my family.Genuine Hotels.com guest review
"Great spring break hotel for families"
We stayed in king suite during spring break and was pleased with family friendly atmosphere. Poolside movies and s'mores at night were nice touch. The shuttle to Sea World, however, is not free and service in the restaurant was a bit slow each morning for breakfast. Good food and pleasant staff.Genuine Hotels.com guest review
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