This hotel is delightful! The staff was very friendly, the rooms were lovely and the beds were very comfortable.Genuine Hotels.com guest review
Over all it a very nice hotel but the girl who check us in wasn't very friendly didn't even take a minute of her time to tell us about the hotel and where everything at.Genuine Hotels.com guest review
"A little disappointed"
We have stayed at this hotel before and were a little disappointed this time. The rooms were filthy, particularly the bathroom. I went to give my 2 small kids a bath and the tub would not plug and in what small amount of water did stay in the tub, you could see grime and a lot of hair floating in it. We ended up having to change rooms it was so gross. […] I am not sure if it was a house cleaning oversight or something else, but I could definitely see a change after staying here about a year ago. Not sure I would stay there again, other than for the proximity to Sea World. Read moreGenuine Hotels.com guest review
Overall great experience. Even got to use the gym and surrounding area was great with lots of restaurants and very close to seaworld.Genuine Hotels.com guest review
"All good . good location. comfy bed."
very comfy and clean bed. good AC. good location. hair on bathroom floorGenuine Hotels.com guest review
Although the accommodations were nice, after a long day of traveling my wife & I were tired and decided to have dinner at the hotel. When we pointed out to the waiter that the chips used for the nachos were stale, he stated, "yeah, alot of people have been saying that." He then told us he took 10% off of the bill because that was the maximum he could […] do. A plate of stale chips with melted cheese and a handful of steak is already over priced at $16.95. Then to be told the meal would only be discounted 10% was unacceptable. If we were to ever stay here again, we will go out to eat somewhere else. Read moreGenuine Hotels.com guest review
"Not worth the cost"
It's a fairly good hotel but not worth the extra price you pay. The rooms were fairly clean but you can get clean rooms from much cheaper.Genuine Hotels.com guest review
"Stay was good not what I expected"
Got there and they did not have the room i had reservation for. And wanted me to pay the same rate for a room i was not staying inGenuine Expedia guest review
Our second day there a connecting room to ours the occupants had a dog that barked all night long and we hardly slept. We asked to extend our stay for a few hours or half rate they only offered an extra hour.Genuine Hotels.com guest review
"No room service"
Our room service took way too long and was cold for just 2 eggs and bacon. They offered a do over but we were hungry and did not want to wait another hour for cold food.Genuine Hotels.com guest review
"The patio and pool area was pretty cool."
The bathroom needed a little maintenance. The toilet ran and the toilet had stains. But the pool area was pretty cool and was kid-friendly.Genuine Expedia guest review
Loved itGenuine Hotels.com guest review
"Nice Hotel, lovely pools, comfortable beds."
YAY: Very comfortable beds, with bright white linens, clean bathroom, quiet room. Lots of nice clean LARGE towels. Great tv stations and quality. Pools were great, wish we had more time to enjoy them, and open until 11pm. Wifi in lobby worked well, even out on patio; nice comfortable places to sit to use it, some out of the main traffic area Maid service […] very good, once it started. NAY: hallway was very dirty. Wifi rather high surcharge per day, for the price of the room No maid service for two days until we called the front desk. They were told we had the "don't disturb" sign on the door, but we never did only one regular coffee pod for the coffee maker in the room, and no creamer :(. (ok, this might be petty) Read moreGenuine Expedia guest review
Didn't realize that you have to pay for breakfast when other places it's free and also breakfast. Should of read the information on the hotel. Also no military discounts, but other then that it was a nice place.Genuine Hotels.com guest review
"Everything was Lovely!!!"
Really nice property...Top notch service. Lovely rooms but little small. We have stayed in a double queen bed room and it was very, very clean. Furniture was new too. The beds are absolutely comfortable and the hotelis very, very quiet at night. But I agree, they still need to include more amenities. However we enjoyed our stay and will diffidently […] be back again! Highly recommended! Read moreGenuine Hotels.com guest review
"A bit pricey but very nice stay."
I liked the hotel. Was close to Seaworld and to a few restaurants that had awesome food. The price was a little higher than expected but all in all i would stay here again.Genuine Hotels.com guest review
My family had a great time at this hotel, we loved the s'mores, firepits & movie at night! Safe environment for kids. The staff is super friendly & helpful. We will definitely be back!Genuine Hotels.com guest review
"Great hotel for family getaway"
We spent 3 days/2 nights at the Hilton. The room was very nice for the exception of being a little on the small side and the sofa couch did not come with a blanket or comforter. Luckily we brought an extra blanket from home. The grounds were very nice and well maintained. The patio areas had stone fireplaces that were great for warming up and making […] stores while watching the evening movie projected onto the side of the hotel. I will definitely return some day. Read moreGenuine Hotels.com guest review
"Perfect for families"
This hotel caters toward families. My kids had a blast and enjoyed activities planned specifically for kids.Genuine Expedia guest review
"Okay but not great"
We chose this over HHC because we wanted to bring our dog and because the pools are heated. The property is small which proved challenging for our dog walks. Only one of the three pools was actually heated. At night the offering for kids was a movie and smores ($5!) which was cute. The room was decent but ready for upgrades (stained carpet, old blanket […] for the pull out couch, towels were unraveling) but fine for us since we had our dog. Wifi is additional, a microwave is additional, breakfast will cost $60+ for a family of four. Unless we travel with our dog again, we'll head to the more family oriented property next door next time. Read moreGenuine Hotels.com guest review
"Poor Customer Service"
I did not stay at the hotel because after a 6 hour drive my family an I were turned away due to overbooking by Hotels.com. The hotel staff said that it wasn't their error therefore they would not be responsible for assisting in correcting the issue or relocating my family.Genuine Hotels.com guest review
"Great spring break hotel for families"
We stayed in king suite during spring break and was pleased with family friendly atmosphere. Poolside movies and s'mores at night were nice touch. The shuttle to Sea World, however, is not free and service in the restaurant was a bit slow each morning for breakfast. Good food and pleasant staff.Genuine Hotels.com guest review
"Very nice hotel"
The hotel was clean and very kid friendly. The outdoor heated pool was great for our son while we were able to have a few drinks at the pool side bar. My only complaint would be they did not have the room I reserved. We were given a single king king and a cot when I had booked a double queen with with a balcony. Overall great hotel though.Genuine Hotels.com guest review
Good stay and we got a great deal!Genuine Hotels.com guest review
We booked for the 3 heated pools and hot tub as we wanted to swim and have fun in pool and hot tub. The hot tub only worked 1 night and was broken the rest of visit. Only 2 pools heated, as the lap pool was ice cold. Did not open the grill by the pol until the last night.. And made all guests use the indoor restaurant, and then was not staffed properly […] and had to wait over hour for hamburger. Read moreGenuine Hotels.com guest review
"A little better service"
I really like the stay but they turn me away when i already booked with hotel.com . i had to go outside and it was raining and wait for the hotel .com manger to call and talk to someone so iccould confirmed that they had rooms.after they told me they didn't have any other then that it was ok ..just a little better about that ......Genuine Hotels.com guest review
Overall hotel was clean and check in was a breeze! Would definitely stay here again.Genuine Hotels.com guest review
What a great hotel! Incredible location and exceptional service!Genuine Hotels.com guest review
"Good for families"
Hotel staff was helpful and addressed our multiple issues promptly... We encountered our room not being cleaned until after 7 pm, our tub not working, the pool not being heated but instead Luke warm, no pool towels available at pool when they were supposed to be, grill closing at 9:30 instead of 10 pm. Good for kids aside from the issues...Genuine Expedia guest review
Other than the stuffy hallways and poor service at the bar I have no complaints. Room was very clean, no issues.Genuine Hotels.com guest review
Great service, room clean and staff wonderful.Genuine Hotels.com guest review
"Nice but look at other hotels as well"
We had a pleasant stay but there were issues. Hotel was booked full and the hotel could not honor the request that we made with hotels.com about the type of room that we wanted - adjoining. It was written in our reservation but the lady behind the counter shrugged it off and said that they were full and there was nothing they could do about it. We won't […] stay there again and will either splurge and go to the Hyatt or travel a bit further for one of the other chains - Springhill Suites, Holiday Inn express, etc. We have been there before and for the money I don't think that the Hilton was worth it. Read moreGenuine Hotels.com guest review
The hotel was very nice and the price was great. The service was very good and the staff was very polite and helpful. We would definitely stay again.Genuine Hotels.com guest review
"Excellent rooms! Perfect beds!"
Can't wait to stay there again!Genuine Hotels.com guest review
Great hotel! We did have problems in only one room with the ac but they gave us a refund for the inconvenience. I'd would surely go back!Genuine Hotels.com guest review
Everything was nice beautiful ,except for the wi-fi,you had to pay for it other than that was terrificGenuine Expedia guest review
"Over night stay"
Very nice hotel comfortable. Enjoyed the hotel room and appearance. We did find the bathroom was not cleaned very well.Genuine Expedia guest review
"It's was wonderful"
My wife and I had a wonderful time there and we will go back soon.Genuine Hotels.com guest review
We didn't have cell service or internet service in our room. It was very frustrating to go out to the lobby to use our devices. The lobby was cold and noisy. The restaurant wait service was very poor. The room was very nice and comfortable. I was disappointed in the TV options.Genuine Expedia guest review
"Dirty wasn't included in the offer."
Walking into the lobby was beautiful but stepping into the room all the charm went away. There were stains on the wall, stains on the lamp shades, stains on towels and an unfinished repair on the ceiling which was less than welcoming. Staff seemed absent throughout our stay the only person who acknowledged us was the gentleman who checked us in.Genuine Hotels.com guest review
"Excellent Stay with kids"
Loved it!!!Genuine Hotels.com guest review
Excellent rooms. Great location. Loved kids movie setup.Genuine Hotels.com guest review
Very nice, clean, comfortable hotel.Genuine Hotels.com guest review
OK, so I'm simply rating the hotel itself and it really was nice. Friendly staff and clean rooms. Other than the housekeeper who threw away extremely important papers I had on the desk for my job, it was nice. Honestly, that ruined the rest of my stay. How can you think we are gone if all of our clothes and luggage was out? Ugh!Genuine Hotels.com guest review
Our stay was very comfortable and reasonable. It's a great family hotel option with proximity to attractions like Seaworld that includes children activities. We also enjoyed the convenience of including our pet in the stay for a minimum extra charge. The staff is very friendly and accommodating.Genuine Hotels.com guest review
"Very nice hotel"
Overall it was a very nice hotel. The only issue that I had was my air-conditioner stopped working in my room. I notified the front desk clerk and the maintenance guy was CLUELESS about the issue. He kept trying to tell me that it was working but I'm not crazy, it didn't blow any air... So that was the most annoying part. Him trying to tell me that […] it was working when it was clear that it wasn't. It was a minor annoyance but I would definitely return to this hotel and recommend to others! Read moreGenuine Hotels.com guest review
"There was a terrible smell! Very disappointed!"
I chose the Hilton because of the brand and the price. But it would have been better to pay more and stay somewhere else. We were very disappointed. The website said bar/lounge and restaurant. True but the atmosphere was lacking. The lounge had a grand piano, why wasn't someone playing there on a Saturday night?? Our room was on the lower level and […] there was a terrible odor and it flowed into our room. The a/c didn't work very good. The food was ok, room service forgot things several times. We go to San Antonio a lot but will never go back to this hotel. Read moreGenuine Hotels.com guest review
"Okay hotel but prepare to pay for any extras!"
Room: I registered three guests in the room. We had two queen beds. Linens seemed clean but obvious old stains on white sheets. Only two cups left, even after we told the front desk we needed three of everything. Wifi at $15/day, $5/6 hours or $1/hour. Didn't want to pay for it so I can't comment on the speed or quality. No continental breakfast! Room […] service: Ordered one night on my stay a hamburger and requested to upgrade my fries to thr Poutine fries on their appetizer menu. Was told that wasn't possible even at an extra charge. Restaurant: We went down for lunch one day and had to search all over for a server. Food was ok but definitely nothing special and pretty pricey. Margaritas are delicious though at $10 for what I would call a regular wine glass size. Pool/fire pits/outside movie: No complaints here. Very nice set up, heated outdoor pool. Multiple fire pits and they played outdoor kids movies on the weekends. Sunday: It appears the set up a temporary community church on Sunday and there are people everywhere. Parking lot gets very full as well. Coke Machines: Our whole stay the pop machine on floor two was sold out of everything and floor one wouldn't take any dollar bills. Was pretty annoying. Read moreGenuine Expedia guest review
Room service wasted chocolate milk in my sugar caddy so when I put sugar in my coffee chocolate milk when all over me and the bedspread. I don't know how that happened there wasn't chocolate milk on my tray or my order just in my sugar caddy. :(Genuine Hotels.com guest review
"Will go back"
Had an overall good time. Good location & on site amenities.Genuine Expedia guest review
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