All hotels in Savannah, Georgia, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here5511 Abercorn St, Savannah, GA, 31405, United States of America, ‏‎800-658-6760
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3.2 / 5Good

Score breakdown (from 200 reviews)

Average rating for:

  • Cleanliness
    3.2
  • Service
    3.5
  • Comfort
    3.2
  • Condition
    3.1
  • Neighborhood
    3.5
2.0 / 5Fair
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Smelled funny and dust all over everything, Even the tv remote control. Sink was dirty. I did not want to walk on the floor.
Genuine Hotels.com guest review
1 night trip May 31, 2014
Alexa
US
3.0 / 5Good
  • Cleanliness
    4.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The rooms where nice, but they did not have a closet which was very strange. The breakfast was very basic so we went to some of the local restaurants. The price was great, and the location was only minutes from downtown Savannah.
Genuine Hotels.com guest review
3 night trip May 29, 2014
Jim
US
3.0 / 5Good
"Convenient location"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We chose the hotel for its location and the convenience of having a kitchen. Front desk staff was mostly absent which made requesting toiletries and fresh towels a bit difficult. Cleanliness is not their strength, but overall it is well maintained.
Genuine Expedia guest review
Other trip Jun 3, 2014
A Traveler
US
3.0 / 5Good
"Conveniently located"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Hotel staff was very pleasant and accommodating room was clean as was the hotel in general this hotel was close to downtown and other points of interest around Savannah
Genuine Expedia guest review
Other trip May 25, 2014
Sean
US
3.0 / 5Good
"clean room"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
Decent room, clean and convenient location with shopping close by. This was my 1st time saying in an extended stay and was pleased.
Genuine Hotels.com guest review
2 night trip May 9, 2014
A Traveler
US
4.0 / 5Excellent
"Excellent location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Nice hotel and good price, but is geared to extended stay. No gym or pool. Location was excellent for seeing Savannah and surrounding area
Genuine Hotels.com guest review
4 night trip May 2, 2014
Carol
US
4.0 / 5Excellent
"Very Nice - good price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
I booked this hotel even though it didn't have a great star rating, but I read other reviews and every one said it was clean and that was one thing that was important to me. It was very clean, very nice, front desk check in and out was very nice - no complaints at all - especially for the price. Others in my group paid over $200 at other hotels for one night the same night we stayed (seafood festival) but we were close enough to drive to them and saved a good bit of money - no compliants - would go back for sure!
Genuine Hotels.com guest review
1 night trip May 3, 2014
Nicole
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Dog friendly. Staff was slow. No shower curtain in the bath!
Genuine Expedia guest review
Other trip May 4, 2014
A Traveler
US
5.0 / 5Outstanding
"Clean, convenient, affordable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
My fiance and I took a weekend trip to Savannah for our anniversary and stayed one night at Extended Stay America. It was exactly what we were looking for. It was a short drive from historic downtown, which made it convenient, but spared us the higher prices of staying near the river. We chose this particular location because, compared to nearby hotels at similar price points, the rooms at Extended Stay appeared to be the cleanest and newest in online photos. We were very pleased when we arrived. The room was clean, the bed was comfortable, and everything was in working order. Our room included a kitchenette, along with basic dishes and cookware. Down the hall there was a laundry room which also contained vending machines and a stand full of tourist pamphlets and brochures. Breakfast consisted of oatmeal packets, apples, breakfast bars, packaged muffins, and coffee. You have to eat breakfast in your room as there is no common dining area, but again, the room includes a kitchenette.
Genuine Hotels.com guest review
1 night romance trip Apr 26, 2014
A Traveler
US
4.0 / 5Excellent
"Really not a bad hotel."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Close to Publix, Bonefish Grill, and Fresh Market. Friendly staff.
Genuine Expedia guest review
Other trip Apr 28, 2014
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
OK
Genuine Hotels.com guest review
1 night trip Apr 25, 2014
A Traveler
US
3.0 / 5Good
"fair for the price"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
ok if staying for a short period. Breakfast very light, do not count on it being a meal if you have a family. Overall a nice place to explore the area. Hotel staff extemely friendly
Genuine Hotels.com guest review
1 night trip Apr 24, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We stayed for one week and enjoyed our stay. Our beds and pillows were very comfortable. The room was clean and had nice flat screen TV and free internet service. They even gave us a bag of microwave popcorn & other goodies when we checked into the hotel. We were on third flood and it was quiet. It is in a nice location that is close to good eating places and Publix too. We would stay there again.
Genuine Hotels.com guest review
7 night trip Apr 13, 2014
sc
US
2.0 / 5Fair
"Did not enjoy my stay at the hotel."
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    2.0
  • Neighborhood
    -
TERRIBLE! Did not like the room! The electrical plugs are not visible, except for the ones in the bathroom and the obvious one behind the TV area.
Genuine Expedia guest review
Other trip Apr 18, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The room was awesome... the staff was cool... the breakfast was horrible... but overall I enjoyed the room!!! :-)
Genuine Hotels.com guest review
2 night trip Apr 4, 2014
Jackie
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The Staff are extremely friendly and accommodating.
Genuine Hotels.com guest review
4 night trip with friends Apr 3, 2014
Eugene Toomer
US
5.0 / 5Outstanding
"Great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We took our dogs along on this trip. The hotel was very clean and very comfortable. We were very impressed. Being a dog friendly property we expected the place to be run down a bit. That was not the case. It was very nice. The staff was wonderful. When our dogs caused some minor damage to the room I was certain they were going to charge us a fortune to fix the problem. Instead the manager took me and the maintenance man up to the room. Once the maintenance man agreed he could fix the issue in one day the manager told me there would not charge me for the damage. I was shocked and very grateful. A wonderful staff and a great place to stay!
Genuine Hotels.com guest review
2 night family trip Mar 29, 2014
John
US
2.0 / 5Fair
"decent enough"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
For the price, it wasn't bad. But when I walked in the room there was a rather unpleasant odor. The bathtub was also stained, which was the most comforting sight. Like i said, you get what you pay for I guess.
Genuine Hotels.com guest review
1 night business trip Mar 26, 2014
A Traveler
US
2.0 / 5Fair
"Disappointing"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel was run down and facility was dirty Hotel looked old and smelled, had the feeling that the room was not cleaned before we moved in
Genuine Expedia guest review
Other trip Mar 30, 2014
A Traveler
US
1.0 / 5Poor
"Toilet issues"
  • Cleanliness
    2.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
The first night had to have front desk come to room. The toilet was not flushing right, she tried to call maintenance , but no one answered. So she plunged it the best she could. The next day mother nature called and it just got ugly all over again, my husband had to do the walk of shame from the front desk to our room with a plunger. She was going to try to move us but all rooms were full. I told, I believe the manager about situation upon check out, I gave him my correct address, he said he would send voucher for free stay. I still have not seen that, but that's neither here or there. So for that reason I would not recommend any of my friends or family to stay.
Genuine Expedia guest review
Other trip Mar 24, 2014
Kim
US
5.0 / 5Outstanding
"Awesome Stay!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I wish I would have taken down the clerks name at the front desk. She was extremely nice and helpful. When we walked in she was trying her best to get change for a guest. and at the same time trying to assist a second guest and she let us know that she would be with us shortly. After we checked in she told us to let her know if we needed anything at all just to give her a call and she would be glad to assist. And she had a smile on her face. Everything was awesome.....I will be staying again
Genuine Hotels.com guest review
1 night trip with friends Mar 15, 2014
Felicia
US
3.0 / 5Good
"cozy"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Cozy and nice neighborhood. Pet friendly. Nice staff.
Genuine Hotels.com guest review
1 night trip Mar 14, 2014
A Traveler
US
5.0 / 5Outstanding
"It was great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I came for Spring Break. It came was wonderful. It was located right as we turned on into Abercorn. The street had every resturant and shopping center. The hotel was very clean and the employees and guest were very friendly. The downside was no pool, no big breakfast, and no maid service. It was an extra charge because we only stayed 4 days. The room had a slighy odor but was not unbearable. It was extremely clean and well kept. I would stay again any time.
Genuine Hotels.com guest review
3 night romance trip Mar 10, 2014
SpringBreak
US
3.0 / 5Good
"Not on the river, but probably the next best thing"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
In town for the rugby tournament. Great service at the desk, and the rooms worked for us.
Genuine Hotels.com guest review
2 night trip Mar 7, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
They have just refurbished the hotel. The actual craftsmanship and attention to detail was outstanding. They really took time to make sure things look great, feel right, fit right, work well and look good. I was very impressed with the overhaul. Plus, its a good value for a pretty nice place.
Genuine Hotels.com guest review
1 night trip Feb 26, 2014
Kurt
US
3.0 / 5Good
"Greaat location"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Overall this hotel was ok for the one night. My only problem was the bed...super duper hard and uncomfortable.
Genuine Expedia guest review
Other trip Mar 3, 2014
Beth
US
4.0 / 5Excellent
"Great value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great room that had a kitchenette. Spacious bathroom and comfortable beds. Close to downtown Savannah and surrounding restaurants.
Genuine Hotels.com guest review
2 night trip Feb 15, 2014
A Traveler
US
2.0 / 5Fair
"Unextended Stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Old room, old carpet. Alicia at the desk was great! But I would not stay here again.
Genuine Expedia guest review
Other trip Feb 19, 2014
A Traveler
US
1.0 / 5Poor
  • Cleanliness
    4.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
We were very excited about getting a room at Extended Stay. Even though we were only there for one night, it was not a good experience at all. Our beds were very comfortable and the room was very clean. The floor we were on had guests who returned from a wedding rehearsal around mid-night and did not quiet down until 3:00 AM. The toilet in our room was clogged and we were told that there was no one available to fix it. We were not offered another room, although that would have inconvenienced us as we were trying to get some rest. We got a plunger from the guest services and tried for 2 hours to unclog the toilet. When we checked out I explained to the service desk my disappointment about our stay. She told me that she could not reimburse us because we had gone through hotels.com for our reservations. (She explained that several people had also had toilet problems in the hotel that night, and that the young girl at the desk during the night did not have anyone to send to help us.) We were promised another night at an Extended Stay, but no confirmation of that has been received. I have never had such a bad experience when staying anywhere before. I would be open to using Extended Stay again for another "trial" stay, but I would ask a lot of questions before we unpack our bags.
Genuine Hotels.com guest review
1 night trip Jan 18, 2014
WMM
US
5.0 / 5Outstanding
"Great Hotel, Very Clean and Dog Friendly"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We will for sure stay here again. Very clean room, no smell at all. The staff was very attentive and friendly. If you have dogs, this is a good place to come stay. The price was very good specially for the quality of the rooms.
Genuine Expedia guest review
Other trip Jan 20, 2014
Ramon
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
The room was nice and comfortable. They were remolding so the room we got had already been done so it had that nice new smell to it. Staff was friendly. Would stay again.
Genuine Hotels.com guest review
1 night romance trip Dec 31, 2013
Rebecca/ Shawn Garey
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The customer service at this location was extrodinary. Kimberly at the front desk as well as house assisting members were extremely attentive and provided excellent customer services. The location itself is being remodeled and should complete the renovations before issueing rooms. My dressor drawer was hanging from the hinge and the luggage rack fell off the wall as I inserted my luggage. It is a pet friendly hotel but the hall way should not smell like pets. I've stayed at other pet friendly hotels and never new the difference. All that being said, the staff was outstanding.
Genuine Hotels.com guest review
1 night business trip Dec 28, 2013
A Traveler
US
5.0 / 5Outstanding
"Comfortable place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel staff is extremely nice. The front counter girl was very helpful and made sure we had everything we needed! The room was nice and so convenient to have a kitchen in there! The bed was very comfortable, very nice to climb into and watch t.v after a long day!
Genuine Expedia guest review
Other trip Dec 30, 2013
sarah
US
5.0 / 5Outstanding
"Friendly hotel in midtown."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel staff went above and beyond when my travel plans changed at the last minute. Everyone was very friendly and helpful. It was like staying with family.
Genuine Expedia guest review
Other trip Dec 10, 2013
GA visitor
US
2.0 / 5Fair
"Acceptable Hotel Right Outside Historic Savannah"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
this hotel was perfect only because we only needed a place to lay our heads at night. For the money my expectations were completely met.
Genuine Expedia guest review
Other trip Nov 11, 2013
runner
US
3.0 / 5Good
"in a pinch"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Its very ...acceptable. Synthetic material bedspread kept sliding off us during night. No ice machine hampers short stay guests. But was serious upgrade from another motel 4 blocks south with their cockroaches. Much better here.
Genuine Hotels.com guest review
2 night trip Oct 26, 2013
A Traveler
US
3.0 / 5Good
"it was just ok"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    5.0
The beds were not very comfortable. Though the location is convenient its not a place I would stay again.
Genuine Hotels.com guest review
3 night trip with friends Oct 24, 2013
Mrs T
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
i was a little disappointed that there was no place to sit in the lobby and we had to take breakfast back to our room. the young lady at the desk was very helpful in sending us to local eating places and she gave us a great map of the area . i would definitely stay there again if we went back to Savannah
Genuine Hotels.com guest review
1 night family trip Oct 11, 2013
Jean Baldwin
US
4.0 / 5Excellent
"Perfectly adequate"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Clean sparse room, very comfortable beds. The floor was so recently shampooed that is was still damp. The kitchenette is adequate, but only two place settings, and no measuring cups or bowls, just one pot, one pan and a spatula. Still we had a great stay and cheaper than other suites. I will probably stay here again.
Genuine Hotels.com guest review
1 night family trip Sep 21, 2013
Ian
US
2.0 / 5Fair
"Stay away"
  • Cleanliness
    1.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Room smelled like bad body odor as soon as we walked in. Carpet was stained all over and had rips. Tub had stains and fridge was filthy. I would not recommend this hotel at all. Needs serious cleaning and remodeling.
Genuine Expedia guest review
Other trip Sep 23, 2013
A Traveler
US
5.0 / 5Outstanding
"Will stay again"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
After 2 different stays in savannah hotels this was the best so far. Even left another hotel that was rated 4 for this one. Clean, service was GREAT, safe and will stay again. No reason to find another place to stay when I come back again.
Genuine Hotels.com guest review
2 night trip Sep 14, 2013
TG
US
4.0 / 5Excellent
"Nice and Good Price Some Concerns"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Everything was good especially the staff EXCEPT there was no WIFI and when I tried to login with the password provided by the front desk it screwed up my Verizon phone. You need WIFI in a hotel to get around town efficiently. Might or might not restay.
Genuine Expedia guest review
Other trip Sep 15, 2013
A Traveler
US
2.0 / 5Fair
"A big disappointment"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    2.0
For the price I paid, I was really disappointed with the quality. The rooms didn't feel clean. The carpets were gross and I even had to check for beg bugs. Would not stay here again.
Genuine Hotels.com guest review
1 night business trip Aug 31, 2013
A Traveler
US
5.0 / 5Outstanding
"Better than I imagined"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I honestly wasn't expecting much from this place, but I was pleasantly surprised at how nice it was! Very clean and comfy, not too far from downtown, but still a 3 mile drive. I will definitely stay here again!
Genuine Hotels.com guest review
1 night business trip Aug 31, 2013
A Traveler
US
3.0 / 5Good
"Good option"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
If you don't want to pay the rates for Historic Savannah this is a good option. It is a straight drive into main downtown and close to food and shopping. It should have been cleaner though.
Genuine Hotels.com guest review
3 night trip Aug 30, 2013
Klsatl
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Kimberly, desk clerk was SUPER NICE and went over and beyond call of duty to make guest feel welcome. On the 3rd floor, on way to room smell was terrible, trash room on corner. Room nice and clean.
Genuine Hotels.com guest review
1 night trip with friends Aug 31, 2013
A Traveler
US
3.0 / 5Good
"Good value at a convenient location."
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We only stayed overnight, but the extended stay room had a small kitchen which we didn't use. Probably because the rooms have refrigerators, the hotel did not have an ice machine. The room was nice-sized and clean. TV was a flat screen HD model with plenty of cable channels. The bathroom appeared clean, but there was some hair on the toilet seat. While the hotel building looks well maintained, the surrounding area is kind of a mixed bag. There are pawn shops and bail bond establishments nearby, but the overall the neighborhood looks okay. The complimentary breakfast was really nothing more than coffee and a snack bar. No complaints, though. Again the room price was good and so was the coffee. The only staff we encountered was the woman behind the desk who checked us in and, the next morning, checked us out. She was excellent. She was cordial and looked and acted very professional. My wife commented that the woman would do any hotel proud to have her working at the desk.
Genuine Expedia guest review
Other trip Aug 25, 2013
Dennis
US
3.0 / 5Good
"good to have a kitchen but place needs updating"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Nice bed which is important to me. I slept well. The sink handle was stripped and took some effort to get the flow off. Very little water pressure but enough to take a shower though a little slow. The room had a strong smell. Not sure if they allow pets in all rooms but that would explain it.
Genuine Expedia guest review
Other trip Aug 18, 2013
A Traveler
US
4.0 / 5Excellent
"Near downtown and shopping/restaurants."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    -
Needed somewhere to stay for the weekend while visiting downtown savannah and Tybee island. Great location for the price and room condition. Near lots of restaurants and shopping. Less than ten minutes from downtown savannah. We got to Tybee island in around twenty minutes. Room was not bad, but the beds where a little stiff. Very quiet though and very friendly front desk staff. Morning breakfast is coffee and some minor grab items, but better than nothing. Would stay there again.
Genuine Expedia guest review
Other trip Jul 27, 2013
Jeremy
US
2.0 / 5Fair
"EXCEPTIONALLY POOR SERVICE!!!"
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
Does anyone here feel that housekeeping is an amenity? On a three night stay I was informed only after inquiry that this hotel doesn't provide housekeeping on any stay less than a week without a fee. The fee was paid and the service was still NOT PERFORMED!!! In addition, due to an error made by the front desk , a member of my party staying in another room was awakened at 3am and asked to CHANGE ROOMS for an after hours check in!!! I don't care who made the mistake(s) at the desk (regardless of which shift was on at the time) the fact of the matter is that if an a previously accommodated guest is occupying a room, this sort of unprofessional behavior is INTOLERABLE!!! If you're looking for convenience I would suggest the Hilton Garden Inn located next door about 200ft away!!
Genuine Hotels.com guest review
3 night trip Jul 18, 2013
A Traveler
US
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