"Very comfortable stay"
Extremely satisfied with the room amenities and hotel staffs. Room was relatively bigger than any other hotels I stayed in Vegas before. Only con was morning breakfast queue pretty long, me and my wife had to stand in queue for almost 20 mins to get a table. Though no offense for that as the there were many variety of food options in there so people […] were taking more time for their Breakfast. Read moreGenuine Hotels.com guest review
"The Palms Casino Resort"
Overall it is very good experience, but it would be better to have a coffee marker or any kinds of hot water for people who needs it.Genuine Expedia guest review
"Nice rooms recently renovated modern design"
Excellent accommodations and priceGenuine Expedia guest review
I live in Las Vegas, but decided to rent a suite, following my graduation from UNLV. I selected the Ivory Suite, and loved it! We just had one problem, the toilet overflowed and that was a yucky mess :( However, it didn't take long at all for maintenance to fix the problem, and housekeeping to come in on the back end. Overall, my stay was fantastic […] and I would certainly do it again! Read moreGenuine Hotels.com guest review
My husband and I haven't had a honeymoon due our work schedules so we took a weekend getaway to Vegas and stayed at the Palms. Originally the itinerary stated we were suppose to stay in the Fantasy tower but we ended up in the newly renovated Ivory tower. The room was really nice and we loved all the modern touches. the walk in shower was a hit with […] us. We had a great time and we will stay again. My husband won a little bit of cash too. the hotel staff was very helpful Read moreGenuine Expedia guest review
"Extremely good for the price"
Very nice rooms. Not too kid friendly. If you and a couple friends looking for affordable rooms with a modern look, these are it! Most have wonderful views overlooking the city. Rooms were perfect for the most part. The lil throw at the foot of the bed had some type of substance on it and housekeepers failed to replace it. And they didn't have enough […] towels in the room the first night. But left extras the following day Read moreGenuine Hotels.com guest review
The Hotel is off the strip, but it is not far from it. Makes it nice easy parking.Genuine Expedia guest review
The stay was great. All that really matters is a clean room and great service, and that it was.Genuine Hotels.com guest review
I stayed a couple of nights at one of the suites. the view was amazing. I hadn't seen anything quite like that. the staff were very helpful and attentive. I forgot what time of the day it was. I seriously could have stayed in that suite it was like my own condo. Thank youGenuine Hotels.com guest review
The room was great expect for the fact that I was placed underneath a bowling alley.Genuine Expedia guest review
"nice place off of the strip"
I do like staying here if I'm traveling on business and staying in a casino. The parking is right next to the entry and you don't have a huge walk through a casino to the room. The room was very nice and clean. The staff was very accommodating as the first room I was issued smelled of pot and perfume to cover up the smell; they brought keys to be to […] a replacement room. Don't expect glamorous gamblers here on a weeknight; the average age of the gamblers was at least 65. I have stayed here before and liked it on the weekends. The resturaunt Nine is absolutely fabulous, but it is expensive. Read moreGenuine Hotels.com guest review
"Poor customer service"
Great hotel! Except for when I extended my stay an extra night (Sunday) I had to check out for 3 hours before I could get a room on a Sunday night, what a inconvenience!Genuine Hotels.com guest review
"Okay hotel, but not much going on."
I took my fiancé for his 40th Birthday. I thought that the Palms was a party spot with a young and party atmosphere however I was very disappointed. The hotel seemed rather empty and full of older visitors rather than a young and hip crowd. I thought they had several hotels when I booked, but there was only one club that was actually open, the others […] have been closed down. The one club that was actually open had no more than 20 people in there and the bar maid never came to take our order for drinks, so we ended up leaving. The D.J. however was excellent during the time we were there. The room was nice, very sleek and modern and pretty comfortable. If you are deciding if you are going to stay on strip or off, the Palms is off. They do have a "free" shuttle but it only drops you off in one location on the strip, so we took cabs back. The cab fare was okay, ran about $13 each time we used it. Beware, they put a $50 hold on your credit card or debit card for each day you have a room (which they don't tell you when booking). In addition there is a $21 day per day fee that is charged. They say this for use of the internet, shuttle etc… Overall the stay was just okay but very disappointed that the Palms isn't what it used to be I guess. Read moreGenuine Expedia guest review
"Amazing customer service from start to finish!"
I've been going to Las Vegas almost every other weekend since I was a child ( our family likes to gamble) and I have stayed at many different hotels in Las Vegas, but I was truly blown away by the great customer service. I needed to book a last minute Vegas trip for a cousin's birthday. Palms had an amazing rate going on for last minute deals. I was […] a bit apprehensive since I had never stayed there before. My mind was set at ease as soon as I stepped onto the property. Security was standing outside in the cold weather and still managed to give me a smile, greet me warmly and directed me towards the front desk and ask if there was anything else I needed. Check-in was a breeze. The lady behind the counter had smile and was courteous. I stayed in the Ivory Tower. Wow. I couldn't believe the bargain I got. The room was clean and a lot bigger than I anticipated. Most people, I assume don't stay here because it is not on "The Strip". The cab fare from the Palms to the Strip was $12 at most and if you split it with your friends that's less than a grande cup of coffee at Starbucks. Read moreGenuine Expedia guest review
It was a nice hotel to stay and we enjoyed the new renovated room. But keep off your hand from the mini bar in your room (if you do not want to use it), even to check what is in there because they charge even for that. Always look at your credit charge and see if they have charged extra for the stay other than the resort fee.Genuine Hotels.com guest review
"Close to where our kids were staying."
Trouble with the lamps in room called desk someone was sent immediately took care of problem. the person they sent was very polite fix it right away. Left phone charger in room they called right away and said they would send it. That was very nice of them to go out of there way to do that. Very nice and polite person I spoke with. loved the jacuzzi […] tub just needed the bubbles. Read moreGenuine Expedia guest review
"Vegas JL concert"
We were disappointed for several reasons. One: The hotel room doesn't have a customer friendly refrigerator. The refrigerator is filled with high price items leaving no room for our personal items. If you move anything, you get charged! It takes days/weeks to settle the charges on your credit card. Two: No bathroom fan. Three: We were told our price […] included buffet breakfast daily. We were not told Sundays meal was double price, so only half was covered. Four: Other various hotel charges put us way over our budget. Don't think we'll be staying there again. Read moreGenuine Hotels.com guest review
Overall the stay was pretty good. Casino wasn't nearly as smoky or crowded as hotels on the main strip. There is a shuttle but it's not very convenient. There's only 1 and it runs every 30 minutes. So if you miss it, you're taking a cab. Food was good, especially the 24hour cafe. Be sure to pack ear plugs if you plan to sleep and your room is floor […] 50 and up. You can hear the club music and people stumbling back to there rooms at 4am. Definitely geared to the younger crowd as far as entertainment goes. We saw John Legend in concert which was great. The box office staff was very helpful. Front desk, not so friendly. A few times the staff members weren't on the same page with expectations and the Palm card. All in all, pretty good. Read moreGenuine Hotels.com guest review
Very fun time. Super comfy beds!Genuine Expedia guest review
Real nice room, floor to ceiling windows a real plus, not so great towels and poor lighting in bathroom, but room was big and bed was wonderfulGenuine Expedia guest review
"Excellent stay at the Palms"
The Palms is my new go to hotel in Las Vegas. Staff is friendly and helpful. Facilities are convenient. The room is large, bright, clean! The hotel shuttle was very convenient when not wishing to drive to the strip.Genuine Expedia guest review
"Not bad, but..."
Their 22.50 daily resort fee is fairly outrageous. I knew this before booking, as it included the wifi and phone calls. However, the internet speed isn't even enough to stream a youtube video. You get throttled to 256K...and of course, for an extra $5 a day you can get 512K or $15 a day you can get 1.5Mbit....Horrible. Only allowed to have one laptop […] per room hooked up, so our phones and tablets didn't work. Sadly, a lot of what we do depends on the internet, and for this reason alone, I won't be staying at the Palms again. Other than this deal breaker, the hotel was great, clean, and excellent amenities. Read moreGenuine Hotels.com guest review
Nice hotel, off strip, but close by. They do include a resort fee in addition to rate (includes slow internet connection for free). The only complaint was that the nonsmoking room we requested was not guaranteed so when we checked in at 6:00pm, we had to settle for a smoking room. Not happy, but didn't know rooms were not guaranteed. We had a room with […] no tub, it was a nice bathroom, but if you have kids, a tub would be more convenient. The room itself we nice and a good size. Read moreGenuine Expedia guest review
We stayed at Palms Place. Gorgeous. Modern. The nicest sweet I have ever had in my entire life.Genuine Expedia guest review
The staff is awesome. We stayed Friday through Monday and were very pleased with servers, baggage people, and the entire staff. Room had a great view.... Would highly recommend the PALMS..Genuine Expedia guest review
"Close enough to the strip"
The hotel is located 5 minutes away from the strip. It is much relaxed than staying in the middle of the crazyness. I was disappointed to see that on the last day of our stay, the housekeeping hardly did our beds, but did not bother to change the towels or hang them. In addition at check out I had to review the final bill carefully because I found several […] small charges made that weren't ours. When I told the front desk they just took my word for it without checking... Which made me believe that the hotel maybe tries to do this to guests they pay no attention? I am not sure but that was the feeling I got. Overall I recommend the hotel if you are looking for something modern and not overly luxurious. Just watch out for that final bill! Read moreGenuine Expedia guest review
"Wedding in Las Vegas"
We arrived on a Friday for a three day stay. Check in was fast and friendly. They allowed us a nice corner room with more windows after our request for same. All staff was friendly and courteous. One area that was a problem for our large party dinner reservation: I went to the concierge desk to increase the reservation from 16 to 17 people but when […] we arrived in the Nove dining room, the table was still set for 16. Also the wait staff was slow to bring water, bread and drinks. The dinner was very nice but the time after dinner to desert was about 30 minutes. After desert, we were left alone for another 30 minutes while we just all sat there waiting for our check. The private dining area allowed Nove staff to forget us for long periods. Overall the hotel experience was great but the expensive wedding dinner experience was less than I had hoped for. Read moreGenuine Expedia guest review
I would have to say that check out was slightly rud & that room service was excellent and very attentive.Genuine Hotels.com guest review
We stayed in the Queen Premium room in the Ivory Tower. The room was extremely nice and the beds were very comfortable. The room even came with two free breakfast buffet passes for each day of our stay. Couldn't beat it for the price.Genuine Hotels.com guest review
"stayed on 33rd floor nice view"
nice room, good view. food and beverage costs are pricey. thanksGenuine Expedia guest review
It was perfectGenuine Hotels.com guest review
Staff was great and the room was awesome!!Genuine Hotels.com guest review
Nice bed! Good Food!Genuine Hotels.com guest review
"Clean modern room"
Loved the room they gave me! Had a beautiful view of the mountains.Genuine Expedia guest review
This is the first time I have stayed at the Palms in years, since before the remodel. The remodel is excellent and the new Ivory Tower rooms were excellent! Great stay.Genuine Hotels.com guest review
The staff need to be friendlier and have patience when gurst is checking in.Genuine Expedia guest review
I have been to Vegas about 25 times and this was my first time staying at the Palms! I was able to check in early and the hotel staff was very friendly and helpful. The hotel was very nice, but I found myself gambling at other hotel's because I never won a dime at the Palms. I stayed from Wed to Saturday and I never cashed a ticket on a slot machine […] and I lost playing craps. Great hotel to stay at, but gamble elsewhere. I had better luck at Planet Hollywood, Flamingo, and Harrah's. I actually made a $400 profit at Planet Hollywood!!! The downfall to staying at the Palms is the $20 a day non-refundable resort fee. This fee includes internet, shuttle to the forum shops on the strip, etc. However, I have a smart phone, who doesn't these days, and I have internet on my phone. Also, the shuttle runs from 11am to 8pm to the forum shops on the strip for free. I don't know about you people, but who wants to wait until 11am to go to the strip. I just paid a cab to the strip, gambled on the strip until I was ready to come back to my hotel. The resort fee is a Big Rip Off!!!!!!! I will stay on the strip on my next vacation to Vegas!!!! Read moreGenuine Expedia guest review
Only stayed for one night. Walking distance to the strip and a large free parking. Easy to go to by car due to its location off the strip. Would recommend it.Genuine Hotels.com guest review
"No customer services at all!"
Room cleaned until 5pm in the afternoon? Restaurant discount for meals are not given as a reward for using your hotel?? I felt that I have to go to other hotel to find the comfort your should be able to find in your hotel??Genuine Expedia guest review
"Very clean and easy access to hotel from parking"
It was very easy to access the hotel entrance from the parking lot, not like many other casinos where it takes 15 minutes to walk in casino to get to the hotel elevators. The rrom was vry clean and the bed very comfortableGenuine Hotels.com guest review
This hotel is appropriate for everyone. I was not a fan of the rooftop club (cant remember the name). it was more the club you go to if there is no other option. the Buffet was great and price was reasonable. the 24 hour restaurant was horrid (might enjoy it if you were drunk and starving, i didnt enjoy it drunk or sober). loved the concierge service. […] The shuttle bus service was great. Overall, it was a nice hotel, Read moreGenuine Expedia guest review
Very clean and comfortable room. Easy to get to room, you dont have to walk all the way through the casino.Genuine Hotels.com guest review
"Great Hotel Off the Busy Traffic Crazy Strip"
Great Hotel, Really nice and clean. Did not have that typical casino bad smoky smell. Rooms are large and spacious. Would definitely recommend this hotel and stay at it again.Genuine Expedia guest review
Good hotel ,great view, both Moon and Ghost Bar (try GBDC on saturdays!!!!) crazy great food at N9Ne. Go there! Not in the middle of the strip, but who cares?Genuine Expedia guest review
"I'd stay again!"
Very nice hotel/casino! A bit off the strip but there is a shuttle from 11AM-8PM and taking a taxi is always an option. Awesome room! I'd stay there again.Genuine Hotels.com guest review
A little bummed not all the rooms have tubs, it took till 6pm before our room was cleaned, and the pool & spa were closed! It should be heated year around!Genuine Hotels.com guest review
Went to check in and the room I booked was no longer available. They gave me a choice for a smoking room or an upgrade for more money. Which I didn't budget for. I was really up set. So I couldn't take the smoking room since I have asthma. .so I had no choice but to take the upgrade not happy with the price.Not happy what so ever. It was a special weekend […] for us 15years of marriage and it was planned early so this wouldn't happen. Then the room was damaged paint off the walls and writing on the table. I would really like my money back making my weekend not as planned and I had to spend more money then I planned. Horrible weekend Read moreGenuine Expedia guest review
"I enjoyed my stay"
I was in town for a wedding so it was a lot of us scattered out in different hotels and I liked my room the bestGenuine Expedia guest review
"Nice if you have lots of money to burn"
The room was great if you like bright light shining in your eyes when the sun comes up. There is at least a foot above the curtains that is not covered that allows all of the Vegas sun to come in and is not welcoming after a long night of drinking. The first morning we were woken up by window washers. Free drinks I don't think so at least not at the […] Palms. Read moreGenuine Hotels.com guest review
The rooms were not very clean. We had to change rooms 2 times. The staff was very nice.Genuine Expedia guest review
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