All we did is sleep in the room for about 5 hours. Looked nice.Genuine Hotels.com guest review
Came in for the Alice Cooper concert. Checkin took less than 10 min. Decided to upgrade a suite. Very nice room, clean and well decorated..i found my new hotel in VegasGenuine Hotels.com guest review
Excellent service and conditions...loved the viewGenuine Hotels.com guest review
"PLEASE - A FLAT PILLOW ALTERNATIVE!"
Stay was A-OK. Though house keeping tried to satisfy, no flat pillows are/were available. All were 'puffy.Genuine Hotels.com guest review
Enjoyed it very much!!Genuine Hotels.com guest review
"Good stay - plan on a taxi back from the strip"
Hotel was great, but it was a long and sketchy walk to the strip. There is a shuttle that goes every half hour to the strip 11am-8pm. We walked, but we should have taken a cab back.Genuine Hotels.com guest review
Great rates, clean and comfortable rooms, walking distance to strip, what more can you ask for! Can't go wrong!Genuine Hotels.com guest review
"Won't be back"
I was enjoying myself until I decided to stay one more night. When I did that hotels.com billed me for one more night and then the hotel calls me in the middle of the night telling me I had to physically come down and sign a form. They literally woke me up with phone calls and threaten to kick me out of the room if I didn't come down and sign. And I […] had payed through hotels.com. All for a stupid signature when I was already there for the whole weekend. Read moreGenuine Hotels.com guest review
"Quality has fallen"
This hotel is transitioning downward from its former glory. The rooms are clean and affordable and staff was friendly. The food quality on property has suffered tremendously in recent times in both their restaurants and room service. During my stay for two days, my room never received housekeeping despite the room being empty from 8a-7p and failed to […] be serviced even after I called. That said, if you just need a business room for one night and will be spending the rest of your time off property, the room itself is a reasonable value, but offers no competitive advantage to a strip hotel of similar rates. Read moreGenuine Hotels.com guest review
"Super Deal !!"
Great room and services..found staff to be very accommodating .Genuine Hotels.com guest review
"better choices out there"
Original room - extremely small - coached into "upgrading", upgrade was nice, but not worth the upgraded price, plus added "resort fees" Very costly stay! Hotel located off strip. Long walk or vehicle required.Genuine Hotels.com guest review
"The palms casino"
Coild not get bar service at night. Also, fantasy room with kingc was not avaikable. We ened up with a king in the ivory towerGenuine Hotels.com guest review
Excellent!Genuine Hotels.com guest review
"Judas Priest weekend at the Palms"
Upon arrival we noticed the mini bar had not been stocked. Before I got a chance to call and report it at 3:15 we had a knock on the door and the attendant replaced all missing items. Note I did move a few sodas to chill a sandwich and the sensors added items to my bill but the service desk quickly removed those charges without hesitation. Our room […] was spacious and the spa tub a bonus. Our bed was comfy and the room very clean. The view from the 35th floor was amazing from Bellagio to M. The hotel Pearl Concert venue has amazing seats and sound seating 2500. Read moreGenuine Hotels.com guest review
"Decent budget hotel"
Rooms and hotel smelled like smoke. From always staying at the Wynn or Encore, having to stay at The Palms this time around was quite disappointing.Genuine Hotels.com guest review
This hotel had very friendly staff. The room was clean and we really enjoyed the view from our room.Genuine Hotels.com guest review
"Waiste of money . Very dissapointed ."
Horrible service starting from the check in staff . Flew in tuesday afternoon around 2:30 pm tired from the flight Me and my boyfriend aproached the front desk asked when are we gonna have the room ready ? The girl asnswered very rudely She dosent know ! Didnt offer to help us with the bags or showed any kind of regard toward us .when i asked for the […] pool the answer was CLOSED with an attude . Asked for identification cards in a demanding condesending way made us really uncomfortable . Horrible service . Far from the strip not walking distance . Way overpriced Cheap feel loby Read moreGenuine Hotels.com guest review
Would recommend to friends.Genuine Hotels.com guest review
Easy to find way around the casino, hotel.Genuine Hotels.com guest review
"Very good time and the palms...Good stay"
Hotel was pretty descent. Clean, good service and good food. We asked for a microwave and fridge and they delivered it with no issues. We asked for a high floor and corner room and they gave it to us with now issues. I would certainly stay their again...Genuine Hotels.com guest review
Ghost bar was the bestGenuine Hotels.com guest review
"Weekend at the Palms"
We had a great time. The concierge got us great seats at a show. The room was great, and the bed was very comfortable.Genuine Hotels.com guest review
Had a huge suite which we upgraded to. Great place.Genuine Hotels.com guest review
Definitely not one of my favoritesGenuine Hotels.com guest review
"Better than expected"
nice hotelGenuine Hotels.com guest review
"Will not stay again..."
I was disappointed with my stay at the Palms. The room was not clean. It had LOTS of hair all over the floor in the bathroom... YUCK! The sink was clogged (probably full of hair) so I had to call maintenance to come and fix it. The next morning, I also discovered that the shower was clogged. Light bulb in the entry way was burned out. No room service […] menu... basically no attention to detail. I did enjoy the rest of the casino and the fitness room. All in all, there are plenty of other choices and I will not stay at the Palms again. (Another word of caution - do not waste your money at the Simon restaurant located at the adjacent Palms Place. Horrible service at the bar and sub-par/overpriced sushi.) Read moreGenuine Hotels.com guest review
"love the jetted tub"
Absolutely fantastic, love the jetted tub! Everything is always fantastic and will stay again!!Genuine Hotels.com guest review
"Great Time Here"
#chingonGenuine Hotels.com guest review
"Nice hotel just off the strip"
Stayed here to see the great Italian singer, Laura Pausini, in concert at the Pearl. Great venue in a nice hotel.Genuine Expedia guest review
The stay was awesome. We were going to go to party it up at the strip, after the relaxing atmosphere we ended up partying at The Palms Ghost bar.Genuine Hotels.com guest review
I would like to compliment the over and beyond room service of Jose assisting me with a cell phone charger for my phone. He literally saved me.Genuine Hotels.com guest review
"free penhouse suite!!!!!"
We booked a standard king. Upon arrival they upgraded us to a HUGE penthouses suite in the Fantasy Tower. Three bathrooms, large bedroom with great bed, firplace, seven TVs, jacuzzi tub, sauna, city lights....what a sweet surprise! We saw John Fogarty in concert there too in the Pearl Theater... Ate and gambled there, but did take the shuttle to the […] strip for half a day. Pool area super. Nightclubs on site. We will go back for sure. Exceptional experience!!!!!! Read moreGenuine Hotels.com guest review
Overall great hotel, only the staff needs better training when it comes to paying attention to detail.Genuine Hotels.com guest review
It was a clean room. Quiet also, and when the tv didnt work they sent a technician in right away. Over all we were pleased with everything.Genuine Hotels.com guest review
"Great Hotel, will be back"
Rooms are spacious, clean and comfortable. Recently remodeled, near the strip and shuttles available as well. The pool is great, very well maintained. We would definitely come back again.Genuine Expedia guest review
"Great rooms, value for money"
arrived for one night and was upgraded to the ivory renovated tower. Room was great. Also tried Simon lounge for dinner at happy hour and were very satisfiedGenuine Expedia guest review
Good service & Very clean. Lots of eateries & shopping.Genuine Expedia guest review
"No going above and beyond."
Could not check in on time. Room was still dirty. Sat there for 2 hours waiting with several other people. Ice machine did not work. Coke machine beeped all nite. TV faded in and out. Only 1 pool open and in the shade from hotel most the day. The pool in the sun was closed whole time. Did not like new shower design. Room was very clean.Genuine Expedia guest review
Hotel was beautiful. I didn't care for the fee for the Internet because most of the time it wasn't working. So pretty much I paid for what Internet service?Genuine Hotels.com guest review
Very nice and updated room. Great service - we felt like anything we needed would be accommodated.Genuine Hotels.com guest review
Unpleasant Didn't feel friendly Room not clean NGenuine Expedia guest review
Enjoyed my short stay...Genuine Hotels.com guest review
"Nice rooms, poor service"
Had to wait an hour after check in time to get our room, tried calling Bellman for 20 minutes to get our luggage to checkout, finally had to take elevator down and brkng him back to room. Loved our room, casino and restaurants, very unhappy with service by hotel staff.Genuine Hotels.com guest review
"Off the Strip, but nice."
Nice Hotel, Easy check in. Allowed me to check out an hour late with no hassle. Room was Ready at 11am when we arrived.Genuine Expedia guest review
"Will Recommend it"
Very comfortable hotel. However, not the best location, u will need to grab a cab to pretty much anywhere, unless it's b4 8pm, then u can use the hotel shuttle bus, which will drop u at the Ceasar's Palace. Other than that it's a very good hotel with all the needed amenities.Genuine Expedia guest review
"Past Its Prime?"
While the room was quiet and the bed quite comfortable, it's obvious The Palms has seen better days. There were several minor maintenance issues in my room - a cracked window, vanity light not working, loose towel rack, refrigerator was stuck and would not open, A/C did not seem to regulate temperature very well. None of these items really interfered […] with my stay but at the Palms, as with everywhere else in Vegas, you can see the impact of the recent recession and budget cuts that had to be made city and industry-wide. Read moreGenuine Hotels.com guest review
The Palm was so beautiful and clean. Love the jet tub, it was such a luxurious treats since we have yet experienced that at any other hotels. Price was great! Staff was amazing. We are so pleased with everything and can't wait to come back to the Palms.Genuine Expedia guest review
"I could see the pool and a little of the strip"
I live in Vegas part time but staying at the palms is my favorite and first time won't be the lastGenuine Expedia guest review
Why I give overall rating is average? Because I book the room from hotel.com, our request is a kingside bed, and we select the kingside bed room and paid full fee, we received a confirmation after from the hotel.com, but when we arrived to the reception, the staff tell us that is no more king bed room, only have the twin bed room, that is the second […] time I book a king bed and they give you a twin bed room in this Hotel, very disappointed, promise is promise, Once the guest paid the full fee, that mean he have the right to have the room first no matter how late they arrive. Read moreGenuine Hotels.com guest review
"Not as I Expected"
From check in my experience was not good. First the room we had booked was not avaliable we were given a so called upgrade but this room had no jacuzzi tub like what I had booked when asked what is considered an upgrade was told it was newer than other room and it had a waterfall shower head . Room only had a shower no tub. After checking in we decided […] to go to the pool for a swim but the pool was closed for repair was told . we were told we could go to pool in palms place which was a real good walk to get to. The housekeeping staff forgot to leave coffee in room and had to hunt down a maid to get some. Then next day left all Decaf in room and hunted down maid again. Maid never left clean glasses for drinking. All in all very disappointed at the palms. Read moreGenuine Expedia guest review
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