"rooms are looking old and abused"
its just OK not spectacular Vegas styleGenuine Hotels.com guest review
Best hotel in Vegas. Loved itGenuine Hotels.com guest review
i was not aware of 25.00 resort fee and do not remember seeing this in listing. Room was ok, air conditioning seemed to need service never below 75 degrees in room. No tub. No coffeemaker and this was on an upgrade! Charged for amenities we never saw ie pool, spa etc. No room service offered. Not worth the price paid in my eyes.Genuine Expedia guest review
"Happening hotel off the strip"
I loved this hotel. It was modern and hip and had a young vibe. The pool party scene is totally fun. Most of all I loved that it is not on the Vegas strip so you can get away from the noise & crowds, but you're still close to the action.Genuine Hotels.com guest review
our room smelled like smokeGenuine Hotels.com guest review
"Decent but could be better! Closest hotel to WSOP."
First impression was not too good but it had to do because it was the closest hotel within walking distance to the Rio where the WSOP was being held. Even then, the 10-15 minutes of walking to my first tournament was a bit of a workout, especially when you have to walk 7-10 minutes outside in the 99 heat. It was good for me because I am in pretty good […] shape and I walk fast. However, I do not recommend anyone doing this if you are not in the same conditions as I am. Inside the hotel, the lady behind the concierge was not too helpful and she seemed a bit stuck up and discrimatory or indifferent when I approached her about a problem I had with connecting to the WiFi. My hotel room was good, with a big king bed, sofa, and very spacious bathroom. I would rate my room a 4.0, but unfortunately I cannot say the same for my entire experience. The casino restrooms quite dirty and it smelled of urine, which is especially bad since this indicates a lack of attention and respect for hotel guests from the hotel management. While waiting for my tournament to begin, I decided to play some BJ in the palms casino but again encountered pit boss Mike that was so cold and rude when I handed my DL to him so I can sign up for players card. He did not even acknowledge my presence and proceeded to toss my ID at the counter without even telling me anything. This is uncalled for and I was a hotel guest for 4 nights! With that kind of service, I see why the palms is going down the drain soon. More...! Read moreGenuine Expedia guest review
I loved the room I stayed in. I really enjoy your theater in the hotel. It makes long nights that much better.Genuine Hotels.com guest review
Stayed at the fantasy tower 31st floor and loved it!Genuine Expedia guest review
The hotel is clean and comfortable and the views from our window on the 14th floor was amazing!Genuine Hotels.com guest review
Not bad, doesn't have all the amenities as listed but not a bad little spot. Take the 202 bus to get to the strip.Genuine Hotels.com guest review
"Need a taxi to get to strip"
Over all a nice place. The two clubs were closed for ??? The buffet was a great deal and very good. It's a bit off the strip, 20.00 taxi ride just to get to Mandelay Bay. Staff is awesomeGenuine Expedia guest review
Smokefree room but hallway smelled like smoke. Shower handle kept coming off. Faucet too far back on sink so counter had water when washing hands. First staff person at registration was very friendly and helpful. When I came back to complain about smoke and ask for towels since only 3 sets in the room and we had four people. He was not as friendly. […] Went to the back when I complained about smoke and came back and said sorry. You know you could call down for towels from your room? I asked if I had to go back up to request he said no he would do it this time. When leaving tried to charge for a cranberry juice from mini snack bar that we did not drink and was still in snack bar. Tv did not work kept shutting off. Next morning wouldn't come back on. Room was clean but being charged a 28 dollar resot fee for 1 nite was ridiculous. Read moreGenuine Expedia guest review
"No Complaints Whatsoever"
I tried to think of anything that I did not like or enjoy about the facilities or the staff. I could not. I was treated very well by everyone and all employees of the facility were friendly and professional. This was one of the few places I have stayed that I had no complaints whatsoever.Genuine Expedia guest review
"DITCH FRIDAY MAYHEM"
nice hotel but don't be there on friday. the lobby is packed and you will never get a taxi with all the half naked ppl there for the pool party on DITCH FRIDAY!! not a very comfortable atmosphere to be around unless you are high or drunk. had a great room but the rest of the experience was not worth recommending to someone else. don't think we will […] ever go back! Read moreGenuine Hotels.com guest review
"Beautiful Hotel, Bad Service"
The hotel was beautiful and Premier room we got was having modern design and amenities. The bed was very luxiourious and the room had a mini snack bar. What I did not like was the service by the hotel. I purchased a premium room over classic room from hotels.com but the person at reception handed over classic room. When inquired I was told that there […] are no premium room available as I checked in late around 12:00 p.m. and all premium rooms are gone.I told the person that I paid fully in advance for the premium room and how they can allocate it to someone else. He offered me resort fee discount of 25$. When ask to discuss with his manager, he checked in his computer and told that the room is available and I can shift to that room. What I dislike is the irresponsibility and lying of the reception staff. I will never stay in Palms again. Read moreGenuine Hotels.com guest review
"Pretty Gross - After 1 night moved to the Palazzo!"
We selected to stay at the Palms hotel Memorial Day weekend because we had purchased tickets to two shows that were happening there. We thought it would convenient to stay at the hotel so that we did not have to deal with traffic getting into and out of the shows. The moment we walked into the hotel we knew we had made a bad decision to stay there for […] the following reasons: 1. Poor ventilation. Clearly all the casinos (particularly in the gambling areas) are smoke filled. But the smell of smoke was incredibly overwhelming at the Palms. There was no escaping it even in the areas where food was sold. 2. Dimly lit. I assume the Palms keeps the lighting really low 24/7 to mask the fact that the hotel has been poorly maintained. It was so dark that it was depressing. Money is not being invested back into the hotel. 3. Water on the floors at check-in. As we were checking in there was water all over the floors from spilled drinks. The person checking us in gave us tissues to place on the floors so that we would not slip until someone from maintenance could clean up the spill properly. 4. The "renovated" rooms. We paid extra to get a newly renovated room. The renovations were sub par at best. The mirror on the ceiling was truly classy! 5. Cleanliness of rooms. Not good. There were hairs in the sink and fingerprints and smudges on windows and doors. 6. More of a party hotel now, which is fine if that is what you are looking for. 7. Customer service was poor Read moreGenuine Expedia guest review
My stay at the palms was a good experience and I will be staying again thank u for the stayGenuine Hotels.com guest review
I payed for a 2 queen bed suit thru expedia and when we got their they said they did not have me on for a 2 bed they only had a kind size bed we settled for that she to being tired from our trip and didn't want to wait another 3 hours for our original room to be ready !!Genuine Expedia guest review
The room I stayed in had a lot of damaged items in it. Lamps, bathroom fixtures, a noisy a/c panel. As a weird note the clock was set to an incorrect time, hours off. The rate was nice and low but I seriously doubt I will stay there again.Genuine Expedia guest review
"One of the best!"
Very nice hotel, staff had excellent customer svc!Genuine Expedia guest review
The hotel was very nice, clean, and modern. It is located off the strip, but is easily accessible by shuttle, taxi, or car. The pool on Ditch Friday was packed but there wasn't anywhere to sit or lounge. Otherwise, the hotel was great. Would stay againGenuine Expedia guest review
Great hotel stay. I enjoyed the facility and all the amenities.Genuine Expedia guest review
"Great hotel and casino!!"
Staff was great, comped bfast buffet, table dealers were awesome on roulette, worth every penny.Genuine Expedia guest review
"Palms Casino Resort"
Upgraded to a suite and was worth the $68.00 Room was very comfortable and facility has all the amenities for a hotel conveniently located off the strip.Genuine Expedia guest review
"Close enough to strip"
The hotel is clean and still very modern and new. Smaller casino area. Close enough to the strip but u need to take free shuttle just a short distance. Only con is that pool scene is basically a day club and the music woke us up way to early by vegas standard.Genuine Expedia guest review
"Decent Hotel for the Money"
The Palms was a decent hotel for a decent price. Clean rooms, fast friendly service, and not too crowded. Had everything except a shopping mall. We only ate at the café but it was good. The pool is beautiful but a little crowded at peak hours. I had no complaints.Genuine Expedia guest review
I honestly have no complaints about this hotel - all staff were very friendly and nice. The room was clean and modern. There is a lot of budget food options (Buffet or food court) as well as a 24 hour diner and several nice restaurants. Ghost bar and Moon were both a blast (and before midnight Ghost bar has no cover for guests) The pool was great as […] well. WHY I MAY NOT STAY AGAIN: Because it is off the strip there wasn't much else around it such as a drug store, liquor store, coffee shop etc. As a result we were stuck paying a lot more for items such as a bottle of water, advil, bandaids etc. at the hotel sundry shop. I also don't like that at any of the bars they won't just serve you a cup of water you HAVE to buy a $5 bottle. Read moreGenuine Expedia guest review
"Nice hotel, but more like a four star."
I would rate it four star, not five star. The Wynn was much better.Genuine Expedia guest review
"Needs a new gym"
The gym equipment is old and weight set are missing sets of dumb bells, one of the worst gyms that I have ever seenGenuine Hotels.com guest review
"The best ever!!!"
Hands down,the most enjoyable stay I have ever had in Vegas in my 20 plus years of spending time there. I will never ahain stay anywhere else in Las Vegas...best Birthday ever!!!Genuine Expedia guest review
"Small but nice"
Updated rooms, clean hotel. Small in the grand scheme of bigger is better. Like the more personal feel of the intimate hotel setting. Oversize vehicle parking close to front entrance. Friendly staff.Genuine Hotels.com guest review
"The crowd has changed from upscale to trash."
Palms place used to be great but the crowd sucks. I'll never stay their again.Genuine Expedia guest review
"Pool is the pits!"
Corralled us into a small area while 3/4 of the pool deck had reserved signs on the lounges but no one was there. Closed early too- at 5:00. Couldn't even go hot tubbing.Genuine Expedia guest review
great thanksGenuine Hotels.com guest review
Too far from strip and hotel is to old.Genuine Hotels.com guest review
"Smokefree was, until the A/C kicked-in"
Stayed in a smoke-free room, but every time the air-conditioning kicked-in, the room smelled like smoke! Yuuuuuck!Genuine Hotels.com guest review
"Really good hotel (off strip)"
It was a really good stay. It is off strip but that's fine because it doesn't get too crowded and it's easy to get a cab or so to the strip and they are cheap, maybe $10-$15 or $60-$80 for a limo (and there were plenty of us so if you split it is nothing). The rooms are fine, spacious and some of them have an awesome view of the strip. They have a food […] court with like everything and some fine dining restaurants. You get free valet parking and entrance to the pool parties, clubs, etc. from the hotel.Wifi signal is fine in the whole hotel. Would definitely stay here. Read moreGenuine Expedia guest review
Shuttle to the strip should be till midnight. Not too many poker tables.Genuine Expedia guest review
Always a good stay with The Palms, rooms looks great & very friendly staffGenuine Expedia guest review
"Perfect location for Viva Las Vegas"
The staff was friendly and answered any questions we had. The 24/7 Cafe was delicious but the buffet left a lot to be desired. The shuttle had a convenient schedule to the strip and and the valets were very helpful with getting us a taxi. The only real complaint is that our room had a heavy cigarette smell, despite being a non-smoking floor.Genuine Hotels.com guest review
Everything about this hotel was awesome! The staff was actually hella friendly, and the casino was clean and lacked that nasty musty smoke smell. It was also very affordable. I would definitely recommend this place to anyone.Genuine Expedia guest review
Just not what we had hoped for shower in room was not good and leaked in floor over all not what we had expectedGenuine Expedia guest review
"Very good venue for events."
I was very impressed. Could you have rental electric carts for the handicapped?Genuine Hotels.com guest review
The hotel staff was not very friendly upon check in. Had to wait forever and I was the only one in line! Staff did not inform me of FREE AIRPORT SHUTTLE SVC or SCHEDULE...missed it by 5 mins the next am when I checked out. Wish I had been told the night before. Also, front desk clerk "upgraded" my room upon check-in by giving me a room right next to […] the ICE MACHINE!! Had to listen to noisy, screaming guests running back and forth to the ice machine all night long--from 11pm-5am. Had to get up at 5:30am to check out by 6am for flight! NEVER AGAIN!! Read moreGenuine Hotels.com guest review
Loved the big room Nice hotelGenuine Hotels.com guest review
Good hotel . The buffet is okGenuine Hotels.com guest review
We had an enjoyable vacation with a Ton of memories that will last a lifetime!Genuine Expedia guest review
Great room, comp room upgrade to better than average room... great service and staff...Genuine Hotels.com guest review
"Great hotel, awesome price"
Very awesome deal, stayed for a Wednesday and Thursday night. Extremely comfortable and clean. Great pool, although the sun is blocked from about 2-4PM. Great casino and buffet was delicious and a great price. Definitely going to stay there when I come back.Genuine Expedia guest review
"hotel room is not good"
the room is big but not good. very dark in the room and air condition was very loud and looks not working, not easy to sleep. this suppose a new hotel in vegas compare with other hotel, however it feels not like the same time year hotel in vegas. ..Genuine Expedia guest review
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