Excellent Excellent hotelGenuine Hotels.com guest review
Front desk was very pleasant and kind. Charlie was a very knowledgable shuttle driver. Malek at the front desk did all kinds of nice things to make our stay enjoyable. Love the adjustable bed fimness. Only negative, Hotel was very busy with the lounge and an event which made it very loud.Genuine Hotels.com guest review
"It was OK"
Our room was nice. Our television kept having to be reset, as it would not work every time we turned it on! We decided to try the hotel restaraunt, thinking it would be good. We sat in the bar area and when my friend ordered a beer, the bartender was very rude to her. Then we wanted to order JUST SOUP and he was very very rude to ME! Told me we had […] to sit in the dining area and have a waiter help us! THERE WERE OTHER PEOPLE EATING AT THE BAR! We are from Upstate New York and have stayed at this hotel more than once. I don't know if we will be staying here again. Where we are from, you just aren't rude to people like that! Read moreGenuine Hotels.com guest review
I loved every minute of it The staff were exceptionally friendly, The dining rooo staff were very attentive. Front desk personnel went above and beyond to make us feel welcome. The maid assigned to our room, the shuttle drivers; all were excellent and made our visit not only very pleasurable but, memorable as well. Thanks you for a job well done. I […] will be back. Read moreGenuine Hotels.com guest review
Although very busy. Very clean and comfortable. Also, has everything you need like dining, entertainment, pool, etc. A one -stop shop.Genuine Expedia guest review
"Nice slice of comfort when away from home"
This was a nice hotel for my first visit to NY. They have great customer service and dining experience ( if you choose to partake). My only disappointment was I chose this hotel for the laundry amenities; the whole week I was there, the dryer was out of order. When I asked for dry cleaning a few pieces of my clothes as courtesy, I was told to go to […] another hotel. Hosting weddings are a big thing here too, but if you are not apart of the festivities, it's just loud and annoying. Read moreGenuine Expedia guest review
Always good.Genuine Hotels.com guest review
"Worth the drive into the city!"
We spent a long weekend in New York with out 2 teenagers. This hotel was a great place to stay-close to the city, nice rooms, breakfast on site. Our only complaint was the lounge on Saturday night. It was so loud we could hear the beat of the music for hours. Other than that one minor bump, we had a great stay. Would definitely recommend this to fr […] iends. Read moreGenuine Hotels.com guest review
Very friendly staff, convenient location to Newark AP, and ammenities.Genuine Hotels.com guest review
Nice hotel but strong air cleaner was nausiatingGenuine Hotels.com guest review
Room had overt cleaning fluid smell - Think of too much febreze or some other cleaner but the room was very clean. One of the Double Beds had a bad mattress (Rm 508). Hotel computer systems were very slow. Did not receive itemized bill in room. Hotel staff friendly but seemed overwhelmed.Genuine Hotels.com guest review
"wedding reception at nostras"
beautiful room and great wedding reception facilityGenuine Hotels.com guest review
"Clean and comfortable for business travel"
Traveled here for business and really enjoyed my stay. I was worried because some of the other reviews weren't that great but I would definitely come back here if I had to. My room was clean and comfortable and the staff was super nice and friendly. The place smelled clean too. I have stayed in several "non smoking" rooms at other hotels that smell […] of stale cigarette smoke but this one did not! Note - if you are an out of towner and drive to the ferry terminal to ride into Manhattan, be careful as you drive through the neighborhood a few blocks away. The "scenery" changes quickly and seemed a little rough. But maybe that's because I'm from a small town! The hotel can give you directions that are a straight shot. But I would not recommend anyone going running through there! Stick with the hotel gym Read moreGenuine Expedia guest review
"comfort, beauty and lots of fun ..."
my hotel experience was really awesome....i actually still miss the bed..wish i had one of those myself....and i sleep on a 1600.00 mattress. friday night was amazing entertainment. we had the best time.my facial was one of the best i ever had.i really loved the place.... hope to come back soon!!!Genuine Expedia guest review
Ever walk into a hotel room that looked fine, but smelled horrific, like people live there, and carpets need replacing, and you decide to sleep in clothes? Signed - never complain unless its legit.Genuine Hotels.com guest review
Great hotel for business executive type housing...which is what my wife and I prefer over touristy type places, even when on a vacation. Clean, comfy bed and chairs, no nonsense things getting it done and done well without fuss...just like we want it!Genuine Hotels.com guest review
"Not really a family hotel."
I booked a total of 3 non smoking rooms. Two rooms with king size beds and the other room 2 queen size beds. All 3 rooms were NOT Smoking Free rooms, but they gave us another room. One of our rooms the air condition didn't work and the carpet next to the air condition was wet & mold was starting to grow. But, they gave us another room. The employees […] at the hotel were very nice and tried to please us with the problems we were having. The pool wasn't open enough for the kids to go swimming. Read moreGenuine Expedia guest review
"Passon the Breakfast Buffet"
Overall, the room was clean and comfortable. Due to contruction going on in hotel, there was way too much activity in the hallways from construction and hotel workers. Elevators took forever to come because the workers and staff were using them. The Breakfast Buffet at $12.95 per person was absolutely disgusting. The fruit looked like it was sitting […] there for a week. The pancakes were 2 inches thick and burnt. The potatos were unidentifiable and the sausgae and bacon were sitting in grease. The floor of the restaurant was sticky. If I had to be in Staten Island again, I'd stay here but would eat elsewhere. Read moreGenuine Hotels.com guest review
"If you have to bring your dog it's a great hotel"
My husband and I were both disappointed with the bed; too firm. The hotel claims that you can adjust the firmness in the mattress but it did not seem to change at all. Also, the dial that is supposed to adjust the mattress is at the head of the bed making it quite difficult to access, since the bed has 2 night tables extremely close to the bed. They […] should relocate the dials or get a handheld unit, and make sure it works. We also had to call three times to get our room service order and nothing was done to compensate for the annoyance. The televisions were really nice flat screens, (2 in the junior suite.) The hotel is pet friendly and my dog loved the place and slept like a log. The tub is a joke because it is a two person jacuzzi type tub but it would take your entire stay to fill it with water because of the "dribble" you get out of the faucet, and it's hard to get in and out of if you are older or handicapped in any way. I have arthritis and would have preferred a walk in shower. It's time to renovate. They are currently add additional rooms. I hope they modernize and make it worth the price. Read moreGenuine Hotels.com guest review
"A good experience"
Comfortable bed, clean and plush towels, accommodating staff.Genuine Expedia guest review
"My Favorite Hotel Experience"
My Fantastic Hotel Experience I stayed, recently, at The Hilton Gardden Inn on Staten Island, N.Y. It was elegant yet personal. Upon entering I was greeted warmly and reassured that while it was 9PM and I had not called around 6PM to confirm my room, they had my room waiting. The clerk at the desk was cheerful and explained what I needed to know. An […] employee helped me understand the new passkey entrance procedure so I could get into my room. Everything was explained via programs or brochures. I slept beautifully after noting a microwave, a coffemaker, a refrigerator, storage room for food. I was grateful for no tempting mini-bar with its high prices. I awoke to a quiet room, having heard no noise throughout the night, despite a wedding and a separate party going on in both huge rooms downstairs. I checked out via the latest methods and was able to get directions to Newark. It was quick and professional. A true thank you for a job well done, Hilton Garden Inn. Read moreGenuine Expedia guest review
"not far from home but feels like you are"
AMAZING !!!Genuine Hotels.com guest review
"Not up to Hilton Standards"
Site is showing wear and needs to be renovated. The carpet in the elevator was dirty when we arrived on Friday and when we left on Monday it had still not been cleaned. The skirt on the bed was filthy. The room smelled musty and bad. Friday night was single night at the hotel with loud music, no parking and disturbances in the hall. Will not stay here […] again. Read moreGenuine Expedia guest review
My son missed his flight in EWR and had to spend the night over there. The problem - he is 19. Before I booked this hotel I double checked if he is able to check in since a lot of hotels do not allow check-in for people younger than 21 years of age. Expedia website clearly stated that you have to be at least 18 years old to check into Hilton Garden […] Inn. So I booked the hotel. When my son arrived he was told that they cannot accomodate him because he's not 21 years old yet and that Expedia doesn't have correct information. So first, why Expedia doesn't have correct information and second, what 19-year old who is very much capable to travel on his own has to do in this sutiation? Read moreGenuine Expedia guest review
"Happy, but Hungry in the morning."
Had a great stay, just wish some kind of breakfast was offered.Genuine Expedia guest review
Hotel room was in good condition and comfortable. Staff were confused and disorganized. The hotel was under construction and promptly at 8:00am you could hear the construction work begin.Genuine Expedia guest review
"Decent, but there are better"
I had a decent stay at the hotel. It is a little more 'worn' than other Hilton Garden Inns, but not too terribly so. There seems to.be quite a few parties there. The neighbors woke up the person I was traveling with, but I didnt notice. The staff seemed very friendly. Take.the ferry to NYC, its free and runs 24 hours a day.Genuine Hotels.com guest review
"VERY DISAPPOINTED CUSTOMER!"
I KNOW THAT THE ABOVE SCORES ARE ALL OVER THE PLACE, BUT THERE IS A HUGE REASON FOR THIS. WE HAD EXCELLENT SERVICE AND HOSPITALITY FROM THE "ONE" FRONT DESK CLERK NAME CARLANN. SHE WAS MORE THAN A DELIGHT!! SHE TOOK EXCELLENT CARE OF US DURING OUR STAY. UNFORTUNATELY, WE RAN INTO A VERY DIFFICULT SITUATION WITH TWO MEMBERS OF THE HILTON STAFF. A MEMBER […] OF THE SECURITY STAFF AND A FRONT DESK CLERK WERE VERY RUDE AND RACIST. WE HAVE FILED A FORMAL COMPLAINT AGAINST THE HILTON FOR THE UNEXCUSABLE BEHAVIOR BY BOTH STAFF MEMBERS. I HAVE NEVER BEEN SO HUMILITATED IN ALL MY LIFE. I HAVE TRAVEL TO MANY DIFFERENT PLACES DOMESTICALLY AND INTERNATIONALLY, AND I HAVE NEVER EXPERIENCED ANY RACISM EVER. I WOULD NEVER RECOMMEND THIS PARTICULAR HILTON LOCATION TO ANYONE. WE REQUESTED TO SPEAK TO A MANAGER AND WERE TOLD THAT THERE WAS NOT A MANAGER ON SITE AT THE TIME OF THE INCIDENT. WE DID NOT RECEIVE A CALL BACK FROM A HOTEL MANAGER UNTIL 9:00PM THE VERY NEXT EVENING. THIS IS NOT EXCEPTABLE. I HAVE RECENTLY SPOKEN TO THE HILTON'S CORPORATE OFFICE REGARDING THIS COMPLAINT. Read moreGenuine Expedia guest review
The bathroom had a strong smell of smoke. Other than that, it was a convenient location and a nice comfortable room.Genuine Hotels.com guest review
"One night stand for business"
Hotel was basically OK. All appearances were a bit old and a bit depressing, yet staff was very nice, food in the on site restaurant was quite good, bed was of good quality. One objection was no room service for breakfast. It is difficult to find and is not on the street of the address but rather when you come to where you think it is by the numbers […] you have to make a right turn at the next corner and there is a sign for the hotel through a back road. Read moreGenuine Expedia guest review
"convenience of location"
The Hilton Garden Inn on Staten Island is close to main routes. The atmosphere is attractive and welcoming. Breakfast hours are convenient if you are not an early riser. Service at front desk and dining area was friendly and helpful.Genuine Hotels.com guest review
"hotel in nyc"
Very pleasedGenuine Hotels.com guest review
When new, this was a decent place to stay, almost worth the price. Since then, the price has risen, but the condition of the rooms and quality of staff have gone downhill. Needs a makeover and an infusion of class. Overpriced for a stay on Staten Island.Genuine Hotels.com guest review
"One Nite Stay- Thumbs up!"
I would recommend hotel for travelers,hotel under renovation but looks like it is going to be a wonderful place once all is complete.Genuine Expedia guest review
"Best hotel in Staten Island!"
I periodically travel to NYC for business and depending on schedule, it makes sense to stay out in Staten Island sometimes. I have stayed at this hotel multiple times now and couldnt be happier. Great location, clean rooms, friendly staff, and great food at Lorenzo's restaurant in the hotel (especially for the Sunday brunch!). What more can you ask […] for?! I will be staying at this hotel now everytime I go to Staten Island. No need to look any further that the Hilton Garden Inn. Read moreGenuine Hotels.com guest review
I had a pleasant stay at this hotel.Genuine Hotels.com guest review
"Good location far from the crowd"
Friendly staff very efficient. Some noise due to Friday and Saturday night dance activity. A comfortable hotel reasonably priced and a good choice to enjoy going to NYC by ferry boat .Genuine Expedia guest review
"worked out fine for us"
nice place pool very small friendly help easy to findGenuine Expedia guest review
"Hilton Staten Island"
Very nice hotel, room was great, modern and super clean. Just beware of the restaurant when ordering food to go-they messed up my order..TWICE..eventually I just ate whatever they gave me because it wasn't worth the hassle...Genuine Hotels.com guest review
"Expensive Hotel for 2 star quality"
OK hotel, but very expensive for a 2 star hotel. Rooms are decent. If you are given a handicapped room, it is difficult to use the shower if you are over 5 feet in height. There is nothing else in the neighborhood (pubs, restaurants, etc.)Genuine Expedia guest review
"Hilton Garden inn Staten Island"
Food at breakfast buffet was sub par. Bed is so uncomfortable, it was an adjustable air bed and was either hard as concrete or you sunk into a hole. Party goers down the hall yelling in the halls waking everyone up. Had to call front desk at 3 am to complain, but security came up and shut them up right away. My back was sore for two days from that awful […] bed. Read moreGenuine Hotels.com guest review
You might forget this hotel soon;there's nothing really remarkable about it. Decent price for what is offered and a good value overall. The duvet in my room was horrible. It had obviously been washed when maybe dry cleaning would have been the better call. It was so lumpy that I originally thought the bed was unmade when I first entered the room.Genuine Hotels.com guest review
"Hilton to NYC"
Had fun travelling on the ferry with local people. The journey to the Ferry Port was unpredictable because of traffic but fine for us as we didn't have any time restrictions. Be sure to book all your transport requests early!Genuine Expedia guest review
"Shopping no where to shop"
Good .Too far from places found it hard to get taxi without knowing the name of places would nt drop off at shopping centre .Genuine Hotels.com guest review
"Staten Island stay"
Generally good. In the evening - around 10 pm - the fire alarm in our room flashed for a period of time on several occasions. I rang Hotel Services who said it was part of a trial. Trials should be announced in advance. When these episodes continued, I rang and complained that the flashing would soon be interfering with sleep. They stopped then - coincidence? […] If it was a deliberate trial, it sould not be conducted late in the evening. If it was a fault, the hotel should have said so. Read moreGenuine Hotels.com guest review
"Lovely hotel and a wonderful welcome"
We stayed at this hotel in Dec 2011 as it was far more reasonable than hotels in Manhattan. Our group consisted of myself, my husband, and another couple. The purpose of our trip was sightseeing. We caught a taxi from Newark airport to the hotel but we used the free shuttle bus everyday to and from the Staten Island ferry. The staff at the hotel were […] wonderful, particularly Patricia on the front desk. As it was December, there were Christmas parties and functions every evening but it only made for a happy and friendly atmosphere. Our room was on the third floor so we didn't hear any noise. I would definitely recommend this hotel as a base for exploring the New York area. Read moreGenuine Expedia guest review
"What was up with the Pool"
We were there for New Year's Eve. We booked on line and it made no mention that the pool was closed for the Holiday. When we went for a swim, we were told the pool was closed and there was a sign stating as much. So we took it in stride understanding that everyone deserves a holiday. However, notmore than an hour goes by and we see the staff prepping […] other patrons for the pool and they open the pool for them. All in all the Manager when we checked in was great and the service other than the pool incident was very good. Read moreGenuine Hotels.com guest review
"Made very welcome"
Very nice modern hotel.Reception staff were excellent.Buffet breakfast very good. Hotel operates shuttle to and from Airport,Cruise terminal and Staten Island Ferry but reservations have to be made in advance.This can be difficult particularly, for example, when returning on the Staten Island Ferry because you do not have exact timing. Without these […] shuttles it is very difficult to go anywhere on Staten Island , taxis seem to be almost non-existent and if you do manage to find one they are expensive. The hotel is excellent for short/overnight stays and is much better value than staying in Manhattan. Read moreGenuine Expedia guest review
"Great base for New York"
We stayed here as were travelling with a car and didn't want to drive into New York and pay parking fees. There is a free hotel shuttle service to Staten Island ferry but have to book times in advance. We used our car on the remaining days and parked by ferry terminal. Having the car also allowed us to travel to eat out at night. Beds were the best […] we slept in on our trip. Great breakfasts. Read moreGenuine Expedia guest review
"Safe from Irene"
We thank so much the Hotel Staff for friendly welcoming and for the support given to "bear" Irene's force. The hotel is very good, but remember that the journey to Manhattan takes not less than an hour.Genuine Expedia guest review
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