"Enjoyed My Stay"
Room was comfortable. Good a/c unit. Shower with good water pressure. Comfortable bed. The television could be bigger and mounted on the wall. Having it sit on a low dresser made it difficult to watch while lying in bed. The front desk staff were helpful. The restaurant staff was exceptional during both a rehearsal dinner and a breakfast.Genuine Expedia guest review
Response by Hilton Garden Inn New York / Staten Island Dear Mike , Thank you for reviewing our hotel. I'm thrilled that you enjoyed your stay with us. All of our staff is dedicated to guest satisfaction and I'm thrilled that we were able to help make your stay and your rehearsal dinner as well as breakfast a special experience . We will take your suggestion about the tv being mounted to the wall into consideration as we are constantly looking for ways to improve ourselves . We hope to see you again.
goodGenuine Hotels.com guest review
Response by Hilton Garden Inn New York / Staten Island Dear Larry, Thank you for reviewing our hotel and we hope to see you again.
"Awesome service and beautiful hotel"
Our family was extremely impressed. Beautiful hotel, great customer service. Food excellent. Would defintely stay here again. Wish all hotels were this satisfying when you are away from homeGenuine Hotels.com guest review
"Good but not quite Great"
The hotel is beautiful. The front desk was fantastic and the rooms are large and clean. The restaurant was slow and the bar wasn't the best. The pool and fitness center are small and could use updating. All in all though this is a great place to stay on Staten Island, I especially appreciated the shuttle to the ferry terminal.Genuine Hotels.com guest review
"Nice hotel rude receptionist"
I arrived to check in excited to celebrate my friends wedding. I walked into a beautiful hotel and the young lady at the reception desk was not friendly, looked at my family in a rude way as if she was disgusted. She lacked professionalism, customer centered friendly service and needs some customer service training. She made us feel like we didn't need […] to be there. Read moreGenuine Expedia guest review
What can one say, staff, food service, room, bar where all "Top Drawer". Would stay there again with no hesitation. The hotel manager was always there to talk to and Bobby the bartender was great.Genuine Expedia guest review
"Friendly, Classy, Afforable."
It was my daughter, mother and I staying here in a double bed room. So nice, everything was clean. If we needed anything extra they brought it to us ASAP even when we offered to go down and pick it up. Very friendly service. Especially Adaline one of the house keepers. Respected everything. Love the atmosphere and will deffinetly be staying there a […] gain!!!! Read moreGenuine Expedia guest review
"It was nice stay!!"
Hotel is great and the staff are helpful and available. Room are comfortable, though I had problem wight the A/C for the first two nights, but they were avail be to fix the problem in no time. Highly recommended.Genuine Expedia guest review
"Been here before"
Always a nice place to stay.Genuine Hotels.com guest review
"Bad night in Staten Island"
Went to see Bill Cosby at the ST George Theater in S.I.. Un fortunately we didn't realize the distance from the hotel to the theater was 1/2 hour under optimal conditions and much longer on a rainy Friday night. This after an almost 3hr drive from Long Island in the same conditions. Checked into the hotel but couldn't find anywhere to eat as the Hotel […] was packed with 2 wedding parties. Went to the theater and just made it on time. After the show returned to our room to rest for an early morning return. We were completely unable to sleep due to the revelers running,yelling and singing in the halls until about 5am. Will not return and would not recommend this hotel to anyone who wants a restful weekend Read moreGenuine Hotels.com guest review
"Terrible pool hours"
Pool only open after 5 pm during the week. I travel all over the world and never heard of pool only open in the evening. I drive up from Florida, my daughter and grandchildren flew in from Washington state. We meet all over the country and my grandchildren and I have a retuial we spend the days in the pool and hot tub. The kids (aged 4-7) and I dressed […] for a swim, went to the pool only to see sign closed, see front desk. I enquired about pool and was told it is only open in the evening because a life guard needs to be present. They did not have enough staff during the day to cover the pool. So this really took a toll on our overall trip. The children where extremely upset. The staff did not offer any solutions I was told look around see how busy we are. Sorry sir. I was also told if I had checked the web site I would have been informed of the pool hours. Read moreGenuine Expedia guest review
"Nice stay but overpriced"
Rooms were not as modern as I would like. Beds were comfortable. Staff was friendly. Price did not match value.Genuine Expedia guest review
"Room not ready but was compensated for wait time"
Check-in was at 3pm, we arrived at 5 and our room wasn't ready. We had to wait about 45 minutes in the lobby for our room. In fairness, they compensated us with a free breakfast the next day. Not bad.Genuine Hotels.com guest review
"Close to Wagner College"
I was very satisfied with my stay. My family traveled to Staten Island for a college visit to Wagner College. The hotel is very conveniently located near Interstate 278 and the Goethals Bridge. It was only a 10 minute drive from the Hilton Garden Inn to Wagner College. The only problem with my stay was that the coffee maker in my room was broken; however, […] the front desk attendant gave me a complimentary breakfast coupon for my inconvenience. I am planning a return visit to the Hilton Garden Inn this summer. Read moreGenuine Hotels.com guest review
I stayed here for 1 night for my Friends wedding. I was very impressed with the set up of this hotel for all special events. Right before my friend got married and walked down the isle the OWNERS of the hotel came and personally congratulated her and asked her if she needed anything to let them know. I have stayed in A LOT of hotels and not once ever […] met the owners. I was very impressed. It was a very clean hotel. My room was HUGE. Like 600 sf plus, with 2 bathrooms and totally set up for girls to get ready for a wedding. It had a full wall of 3 awesome vanities that lite up and had swivel chairs and outlets. My friend actually got ready in my room because it was perfectly set up for it. Great for special occasions. Read moreGenuine Hotels.com guest review
"Top Notch Resort with Hassle free stay!"
I was in town for an overnight trip. Shuttle service to and from Airport to Hotel was on time and drivers were very courteous. Check in was a breeze. Personnel were extremely helpful and efficient. Location was perfect for getting to and from the major metropolitan area. WiFi was trouble free. Best of all my room was comfortable, quiet, and had a great […] view. Gonna have to tell my family in NYC, next time I'll be staying at my new favorite place! Read moreGenuine Hotels.com guest review
Nice hotel. Right off the highway. Clean with comfortable room.Genuine Hotels.com guest review
Better mattress would help.Genuine Hotels.com guest review
"If you have to spend a night on Staten Island....."
Amazing views from the above banquet hall, great rooms, attentive staff, and nightlife that never ends. No need to leave the hotel with all the entertainment and if you're looking for a hall to book a wedding out private event, the above variety banquet hall was fantasticGenuine Hotels.com guest review
"Good hotel with nice staff, NOISY NIGHT CLUB"
Sadly, the stay was unsatisfactory. The nightcclub connected to the hotel was above my room and while it was a nice room, it was difficult to sleep with LOUD MUSIC playing until after 3 AM. I would expect HOTELS.COM to refund my money, it was very disappointing.Genuine Hotels.com guest review
The beds are hard as a bed of rock, uncomfortable and a terrible nights sleep. Breakfast over priced and dining room staff rude. Parking is terrible you have to get your room key to get a space due to nightclub and lounge.Genuine Expedia guest review
"Very nice hotel"
We came to Staten Island for an Engagement Party. We were pleasantly surprised at how nice the hotel was. Staff was helpful. Rooms were spacious and clean, and the bed was super comfortable. I would definitely recommend to anyone staying in the area.Genuine Expedia guest review
"We weren't welcomed."
We will not be back, we felt we didn't belong there, that They were pleased to have us there. Paul GodnigGenuine Hotels.com guest review
"The look of it was great love the owners"
Would recommend to allGenuine Expedia guest review
"It's a Hilton!!"
The name says it all.Genuine Expedia guest review
"Good room for the NYC marathon start"
Was there to run the marathon so was pretty tied up in that. However, food was great and staff was all very helpful and nice. They also ran a shuttle to the start of the marathon. At dinner after the marathon, the owner of the hotel was mingling with guests at the bar and was very welcoming and down to earth. Small town community feel in a big hotel […] chain. Nice to see. Read moreGenuine Expedia guest review
Clean, spacious and overall a good deal for the money. Nothing spectacular, but definitely recommended. 4+ out of 5Genuine Hotels.com guest review
Interactions with staff were consistently excellent. The room was clean and lovely. For a Hilton, I would expect real coffee mugs in the room as well as paper cups, and maybe even a robe. The microwave, fridge and coffee maker were great. The free shuttle to the Newark Airport was a deciding factor, and I was grateful it was available. But on Sunday […] morning I had only two choices for the shuttle: 8 AM or 11 AM. More shuttles please! Read moreGenuine Hotels.com guest review
People nice. Huge party going on while we were there. We are from the "country" and had a great time people watching. Staff very friendly and helpful. Clean rooms, beds on scale of 1 to 10 were a 5 for comfort.Genuine Hotels.com guest review
Enjoyed my stay, staff was very professional, busy hotel, yet once in my room never heard any noise. The free shuttle to Newark airport left right on time. Would definitely stay here again.Genuine Hotels.com guest review
"Very LOUD hotel (the night I stayed there)"
Nice hotel, but there was a party downstairs - very, very loud. Impossible to sleep until 2 AM.Genuine Expedia guest review
"Great stay, clean, comfortable"
The Hilton was really nice, comfortable, clean and well managed. The room was clean, the bathroom well taken care of. The staff was always happy to help and very responsive. The restaurant was MUCH better than most hotel restaurants. That staff was amazing and spot on ready to help and always attentive. The food was very, very good. The conference room […] was nice and again all of the beverages were refilled. Great place to stay, have a conference and more! Don't hesitate to stay here!!! Worth the drive over from the Newark airport. Read moreGenuine Expedia guest review
"Very good hotel on Staten Island"
Very clean, very well-maintained hotel set among a number of other hotels and related businesses in a park-like setting.Genuine Expedia guest review
I expected a good hotel .. but it was great. The staff was acommadating .and professional. When we return to staten island I will only stay there.Genuine Expedia guest review
"well worth it..."
The staff was great and very helpful. The bar/resturant had great food and drinks and the bartender serving me that night was great! The place is really nice, especially for business trips and very clean. I might even bring the mrs back for a getaway at the spa!Genuine Hotels.com guest review
Everything great except in bathroom , very hard to reach toilet paper , need a new spot for the rollGenuine Hotels.com guest review
"Perfect for visiting family on Staten Island"
Clean rooms, friendly staff, and great restaurant.Genuine Hotels.com guest review
We were only here for one night, but the hotel was very clean and well maintained. We even won the "guest of the day" contest where we won a free breakfast at the hotel restaurant! Checkout process was nice. They slip your receipt under your door at 6am, and you can just leave your key in the room and walk out. No hassles. Overall, we were very satisfied […] with our stay. Read moreGenuine Hotels.com guest review
"This place is garbage"
Payed a LOT of money for a suite, which was just a large hotel room with chipped furniture, a broken microwave, no separate bedroom, a pool the size of a closet, and a spa that was closed. Do not waste your time and money staying at this dump. Oh and the room service is just overpriced garbage as well.Genuine Hotels.com guest review
iT WAS OKAYGenuine Hotels.com guest review
Not much of a view due to construction but overall a great place to stay. :)Genuine Hotels.com guest review
"air conditioning did not work."
a/c didn't work..when I complained I was told they would get it fixed..but nothing to the fact that I had a sweat box throughouth the night.Genuine Expedia guest review
"Convenient to where I was going."
Too short a stay to have enjoyed all they had there, but everything was as good or better than I expected.Genuine Expedia guest review
"You call this a Hilton?"
There were hairs on the bathroom sink and floor. The glass vases in the nooks in the lobby haven't been dusted in a while. Staff, except for the cleaning staff, were curt and arrogant.Genuine Hotels.com guest review
This hotel is very clean , the staff was very friendly . I was offered something to drink while i waited for a car service. Very pleased with the spa, Pool and overall experience.Genuine Hotels.com guest review
"NY visit in June 2013"
Overall it was good. Was disappointed at the lack of service for the guest by the security patrol. A security patrol car was parked in the only lane leading out from the check in entrance, which was not moved for 36 hours in spite of me complaining about it (for safety reasons) at the service desk. I would not recommend this hotel and would rather stay […] at the attached Hampton Inn in the future. Read moreGenuine Hotels.com guest review
Excellent Excellent hotelGenuine Hotels.com guest review
Front desk was very pleasant and kind. Charlie was a very knowledgable shuttle driver. Malek at the front desk did all kinds of nice things to make our stay enjoyable. Love the adjustable bed fimness. Only negative, Hotel was very busy with the lounge and an event which made it very loud.Genuine Hotels.com guest review
"It was OK"
Our room was nice. Our television kept having to be reset, as it would not work every time we turned it on! We decided to try the hotel restaraunt, thinking it would be good. We sat in the bar area and when my friend ordered a beer, the bartender was very rude to her. Then we wanted to order JUST SOUP and he was very very rude to ME! Told me we had […] to sit in the dining area and have a waiter help us! THERE WERE OTHER PEOPLE EATING AT THE BAR! We are from Upstate New York and have stayed at this hotel more than once. I don't know if we will be staying here again. Where we are from, you just aren't rude to people like that! Read moreGenuine Hotels.com guest review
I loved every minute of it The staff were exceptionally friendly, The dining rooo staff were very attentive. Front desk personnel went above and beyond to make us feel welcome. The maid assigned to our room, the shuttle drivers; all were excellent and made our visit not only very pleasurable but, memorable as well. Thanks you for a job well done. I […] will be back. Read moreGenuine Hotels.com guest review
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