All hotels in Mechanicsburg, Pennsylvania, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here350 Bent Creek Blvd, Mechanicsburg, PA, 17050, United States of America, ‏‎866-538-6206
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3.4 / 5Good

Score breakdown (from 190 reviews)

Average rating for:

  • Cleanliness
    3.4
  • Service
    3.6
  • Comfort
    3.6
  • Condition
    3.3
  • Neighborhood
    4.1
4.0 / 5Excellent
"Clean and quiet"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good value, not too close to truckers on freeway, pleasant staff
Genuine Hotels.com guest review
Response by Baymont Inn & Suites Mechanicsburg Harrisburg West
Dear Guest, Thank you for your great review. The staff will be excited to hear that they are pleasant and was listed on Expedia. Thanks again, Team Ramada.
4 night business trip May 15, 2014
A Traveler
US
3.0 / 5Good
"Perfect for the Price"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
There is nothing to complain about with regard to my stay. It was exactly what i would expect for that hotel except much more comfortable beds! Nothing fancy, but very clean and a good continental breakfast.
Genuine Hotels.com guest review
Response by Baymont Inn & Suites Mechanicsburg Harrisburg West
Dear Guest, Thank you for your review. We are happy that you enjoyed our facilities and that everything including breakfast was up to par. We do apologize that some of the beds are uncomfortable and when you stay with us in the future let us know your information and we can assure you that you will not have that room in the future..
1 night trip May 17, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
was there for a couple of days attending War College at Carlisle Barracks 10 miles away.
Genuine Expedia guest review
Response by Baymont Inn & Suites Mechanicsburg Harrisburg West
Thank you for the 4 star ranking and we are happy that we were a close destination for you to stay while traveling locally. Come back anytime. Thanks again, Team Ramada
Other trip May 19, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice place to stay for night"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My daughter and I were visiting a near by college and the reviews for Hotels closer to college were poor so we chose this place and drove the extra 10 minutes. Will probably stay here again when I go to visit her at school.
Genuine Hotels.com guest review
Response by Baymont Inn & Suites Mechanicsburg Harrisburg West
Dear Tim, We appreciate your review and would love for you to stay with us again.The best is yet to come.. Good Luck on College Hunting!! Thanks again, Team Ramada
1 night trip Apr 28, 2014
Tim
US
2.0 / 5Fair
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Washer and dryer didnt work very well. Washer left clothes soaked and dryer took 4 cycles to dry one load. Breakfast ran out of items everday. No cream cheese for bagels 2 days in a row. Ran out of syrup for pancakes. Ran out of bagels another day.
Genuine Expedia guest review
Response by Baymont Inn & Suites Mechanicsburg Harrisburg West
Dear Guest, Thank you for taking the time to post this review. I am looking into the above problems that you encountered during your stay with us. I do sincerely apologize for not having enough food or having the dryer fixed during your stay with us. We are under new Management and working diligently to ensure that we have everything on hand and that everything is getting fixed. Please consider staying with us in the future and allow us to prove we can get it right the first time. Thanks again, Team Ramada
Other trip Apr 27, 2014
A Traveler
US
2.0 / 5Fair
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
pool and hot tub area need serious attention. breakfast could be a bit more nutritional.
Genuine Hotels.com guest review
Response by Baymont Inn & Suites Mechanicsburg Harrisburg West
Dear Guest, Thank you for bringing your concerns to the forefront, I do agree that the breakfast and pool needs attention and we can assure you that we are doing just that. We are just in the beginning phases as the NEW Management Company and look forward to bringing life to the Ramada Inn. Hopefully the next time you stay with us, all the above and so much more will provide you with the wow factor. Thank you so much, Team Ramada!
2 night trip Apr 18, 2014
A Traveler
US
4.0 / 5Excellent
"Decent"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
I knew this was not a 5 star hotel when I booked it, but that's okay because it was in my price range. The hotel was just taken over and has new management so there were a few kinks with check in and check out. The room was clean, the breakfast was good (decent variety), and the kids loved the pool. We had some issues with the bathroom, the towel rack fell, the door was getting a hole in it from the door jam and the vent did not work. Other than that there were no issues. The staff was lovely and accommodating. The hotel was right off a highway and very close to a large shopping center, but it was quiet. Over all I would stay here again.
Genuine Hotels.com guest review
Response by Baymont Inn & Suites Mechanicsburg Harrisburg West
Dear Guest, Thank you for your patience and understanding with all that you went through and for that, I do apologize. The staff is great and this hotel has so much potential. Being the NEW management company, we are excited to unleash the power, we just have to fix a few minor details, OK a little more than a few, but we can and will do it. We hope to see you soon and prove just how great we really are. Thanks again, Team Ramada
4 night family trip Apr 11, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
I recently stayed here with 3 friends while we were in the area for a competition. The staff was very friendly and kind. We were always greeted positively when we came back at the end of the day. The rooms were clean when we got there and every day when we got back. Breakfast is a little lacking (no half-and-half or cold water to drink could be found), but they do have a waffle maker so that was refreshing. It's close enough to the freeway too. If I'm ever in the area again I will definitely consider staying here.
Genuine Hotels.com guest review
Response by Baymont Inn & Suites Mechanicsburg Harrisburg West
Dear Guest, I am always excited to hear that our staff is making a positive impact on our guests. Our Vision is to meet you, greet you and allow you to feel welcome once you enter our hotel. We are working on enhancing the breakfast selection and will have a great variety here in the near future. Thanks again and look forward to seeing you in the future. Sincerely, Team Ramada
4 night business trip Mar 19, 2014
A Traveler
US
4.0 / 5Excellent
"birthday"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
We took our daughter and a couple friends for an overnite sleep for her birthday. They had a great time at the pool. Breakfast was good the next morning.
Genuine Expedia guest review
Response by Baymont Inn & Suites Mechanicsburg Harrisburg West
Dear Guest, We are so happy that you allowed us to be part of your Daughter's birthday and glad that it was a success. Thank you for the positive feedback Sincerely, Team Ramada
Other trip Mar 9, 2014
A Traveler
US
1.0 / 5Poor
"Needs a face lift"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    3.0
I realize this is not a 5 star class hotel but serious it should be at least mediocre. The rooms are not really clean - there is always something left on the floor, behind the bed, the bedding is visibly worn and used. This are easy cosmetic fixes that can be made.
Genuine Hotels.com guest review
Response by Baymont Inn & Suites Mechanicsburg Harrisburg West
Dear Guest, The Ramada Inn is under new Management and looking into these very issues to allow our guest to enjoy their stay. They are easy fixes that will be addressed immediately. Thank you for taking the time to write this review and allowing us this training opportunity. Sincerely, Team Ramada
1 night romance trip Feb 23, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Staff was awsome and very helpful
Genuine Hotels.com guest review
Response by Baymont Inn & Suites Mechanicsburg Harrisburg West
Dear Guest, We are pleased that you enjoyed your stay. Our staff works hard to meet and exceed our guests expectations each and every time. Thank you again and please continue to stay with us, Sincerely, Team Ramada
2 night business trip Jan 29, 2014
Tom
US
1.0 / 5Poor
"Broken furniture, billing nightmare"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Our room had stains on the walls, a layer of dust above the bathroom lights, moldy seams at the bathtub and a broken leg on the desk, which was still in the room upon check-in. The bed was comfortable but had small holes in the blanket. We were excited to use the hot tub, as we both require heat treatment for our back conditions. The chemical fumes were overwhelming, mold two foot long on an exit door and tiles missing throughout the pool area. Lastly, communication with the management was poor. We booked with expedia, paid expedia and then the hotel billed us completely for the two nights and there price was $30.00 less a night. The question I ask is when a hotel comps a portion of the bill due to their incite, why am I still billed the initial rate?
Genuine Expedia guest review
Other trip Jan 15, 2014
Gary
US
3.0 / 5Good
"close to where we where going"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The stay was fine but could not get on the internet so the need to make it work better.
Genuine Hotels.com guest review
1 night trip Jan 9, 2014
Shannon
US
2.0 / 5Fair
"Would not stay again"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
We picked this hotel due to it's location to Roundtop Mountain, price and having indoor pool and hot tub. However our A/C (as we sleep with A/C on even in the winter) did not work properly and when we said something were told maintenance was gone for the night and they would look at it the next day. The next night in the middle of the night it made an extremely loud noise and we had to turn it off. The pool and hot tub had way too much chemicals in them. When we first turned the hot tub on it was not working properly due to the breaker kicking and once they fixed that and it turned on correctly you could see all the chemical shooting out from the spouts. You could not even sit in it and enjoy it due to the overage of chemicals. The exhaust fan in the bathroom did not work. Overall we will be paying a little extra next time we go snow tubing.
Genuine Expedia guest review
Other trip Jan 11, 2014
Amy
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Clean room , helpful staff pool was overly chlorinated !
Genuine Hotels.com guest review
1 night trip Nov 9, 2013
A Traveler
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Limited.
Genuine Hotels.com guest review
3 night trip Nov 8, 2013
A Traveler
US
1.0 / 5Poor
"Go Elsewhere"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    4.0
Check in took 20 minutes b/c the desk person was not proficient at her job & needed to call another person at home for clarification. When questioned about the delay she became rude & bossy in order to cope with her own incompetence. Although the tub was clean, there was some kind of crud & other stains on the shower head. I was moving my family out of our rented town home & only chose this hotel for its proximity to the rental we still needed to clean. I would never stay there again!!!
Genuine Hotels.com guest review
1 night business trip Oct 25, 2013
Tyrone
US
3.0 / 5Good
"Clean hotel room"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The hotel and the room was clean. Bed comfortable. The AC unit was very very loud. You couldn't watch tv or sleep with it on...Very distracting. The pool was nice but the hot tub was filthy..Milky looking with hair floating all around in it...Didn't use it which was a shame because we booked this hotel because of the hot tub after a long day of walking. The breakfast area was clean but not really anything to eat. We went down at 7:30am and there wasn't any cereal or milk left. Coffee was pretty much empty. Fruit baskets were also empty. Juice machines were empty. Had to wait in line to make waffles because that was the only thing left for people to eat. Disappointed in the breakfast or lack of. .Have had much better breakfasts at other hotel chains.
Genuine Hotels.com guest review
1 night trip Oct 3, 2013
A Traveler
US
4.0 / 5Excellent
"the hotel was very nice and comfortable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
It was very quickly to be admitted and the staff was very nice. The staff was always there when needed some help. The room was very clean and looked excellent.
Genuine Expedia guest review
Other trip Oct 8, 2013
bugs
US
4.0 / 5Excellent
"Over night stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great visit would stay again 5 *****
Genuine Hotels.com guest review
1 night trip Oct 4, 2013
Rita & Dennis
US
3.0 / 5Good
"Carlisle car show hotel"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
rooms were roomy and very clean. The pool and hot tub were very disappointing. Water in both was cold and the hot tub looked to be in need of a good cleaning. The continental breakfast did not really have anything but a waffle maker. Since there was only one person taking care of the desk and the breakfast area, many items were gone including coffee. This is a problem with cheap management and not the staff. Could be a good place with better management.
Genuine Expedia guest review
Other trip Oct 7, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
Overall it was a comfortable stay.
Genuine Hotels.com guest review
4 night trip Jun 12, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel . Quiet. I love the room for its price.
Genuine Hotels.com guest review
1 night family trip Aug 31, 2013
A Traveler
US
4.0 / 5Excellent
"from st.louis"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
good
Genuine Hotels.com guest review
1 night trip Aug 21, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
was a good stay and all was friendly and room fine
Genuine Hotels.com guest review
1 night trip Aug 17, 2013
A Traveler
US
3.0 / 5Good
"Hershey Trip"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
The price was right. Pool and pool area could be cleaner as we founf large clumps of hair floating in the pool. A little TLC in that area would go a long way.
Genuine Hotels.com guest review
3 night trip Aug 16, 2013
Chuck
US
3.0 / 5Good
"A good night sleep"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
It's an ok hotel for the price I paid through Hotels.com but the last night we stayed our room was never cleaned when we returned, fortunately they just gave us another room without hassle. I might stay at this hotel again under the right circumstances but probably not for an extended stay.
Genuine Hotels.com guest review
3 night trip Aug 17, 2013
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Rooms were good but the pool could have been cleaner as there were clumps of hair floating around. The hot ub was not hot but warm. A liitle TLC in the pool area as there was mold on the ceiling fan blades and the ceiling was showing its age.
Genuine Hotels.com guest review
3 night trip Aug 16, 2013
Chuck and Barb
US
4.0 / 5Excellent
"Not bad for the price."
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
We stayed here for 4 days while moving from Illinois to the Mechanicsburg area. Overall the stay was good. It was relatively close to resturants and other things. Breakfast could be much better. The room was clean. Our air conditioning unit was quite loud and the tv could not be heard over it.
Genuine Hotels.com guest review
2 night trip Aug 17, 2013
A Traveler
US
4.0 / 5Excellent
"Nice Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice hotel, service was really good (2 adluts 3 kids), close to many things (gas, restaurants and other services)
Genuine Hotels.com guest review
2 night trip Aug 13, 2013
JI
US
3.0 / 5Good
"You get what you pay for"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
Good location. Everything is close by. Staff was ok but sometimes MIA. Room was a bit dingy. Bring flip flop and slippers. Hotel looked a little worn and desperately needs a little sprucing up. The kids enjoyed the continental breakfast. The AC was great. Quiet surroundings. I would stay there again but please replace the carpeting and lighting.
Genuine Hotels.com guest review
3 night trip Aug 8, 2013
A family guy
US
3.0 / 5Good
""OK""
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
Comfortable clean room , nice Pool & whirlpool , and a good Breakfast . Thank You
Genuine Hotels.com guest review
1 night trip Aug 2, 2013
SCM
US
2.0 / 5Fair
"It's just Ok if your looking to save money"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Our non-smoking room was OK, however I think that it is only a non-smoking room if you don't smoke, but the room was clean & fairly comfortable & it didn't smell badly of smoke.The big issue is that the hallway reaked of smoke. There was supposed to be a fridge in the room, there was not. There was way too much chlorine in the pool. The breakfast was OK, there is not enough seating & the area if entirely too small for guests even at half capacity. There were 6 or 7 tables with 4 seats at each table. Worst coffee ever! After 5 pm the only person on staff was the desk clerk. We had an issue with a clogged toilet & were informed that no one was on site to deal with this issue until the following day. I don't know if I'd stay there again, the price was right & it was fairly convient to everywhere we wanted to go. Might be a better stop when it isn't the busy season in Hershey/Harrisburg.
Genuine Hotels.com guest review
3 night family trip Aug 8, 2013
Steve
US
2.0 / 5Fair
"Lobby was smelling odd."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
Breakfast had long waiting for toaster or pan-cakes.
Genuine Expedia guest review
Other trip Aug 12, 2013
A Traveler
US
3.0 / 5Good
"Simple changes could greatly improve the stay"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    5.0
This was the second-lowest price in the area, and, happily, the closest to where we were attending a seminar. Free breakfast was a plus, including cereal, bagels, waffles, and juice, coffee, etc. Beds were comfortable. Though freshly laundered, my roommate had a small red stain (nail polish?) on the bed sheet; mine had a cigarette burn. Stayed four nights. Housekeeping could have done better in the bathroom. My only other complaint was going to breakfast the fourth day (it's August) and finding that management had turned off the A/C and had the front doors open. It was a humid August morning and uncomfortable for eating! Everything else was what I needed for the kind of trip I was on. Probably would stay there again if the price were right.
Genuine Hotels.com guest review
4 night business trip Aug 4, 2013
E Robertson
US
4.0 / 5Excellent
"Hershey family trip"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was great! We stayed here for the weekend for our Hershey park family trip. Hotel staff was very friendly and very accommodating. We definitely recommend this hotel and would stay here again.
Genuine Hotels.com guest review
2 night family trip Aug 2, 2013
Steve
US
3.0 / 5Good
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
The breakfast buffet was a joke. There were so many people at it you could not even get close. No seating, we just left and went to eat somewere else
Genuine Hotels.com guest review
1 night trip Aug 4, 2013
A Traveler
US
4.0 / 5Excellent
"Convenient location."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Pleasant stay! Not the best, but definitely not the worst.
Genuine Expedia guest review
Other trip Aug 5, 2013
A Traveler
US
5.0 / 5Outstanding
"Good place to stay at a reasonable price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
My family and I stayed here for 3 days. Overall, its a good place to stay. The price was good too. The staff are helpful and just nice people. My family and I were satisfied!
Genuine Hotels.com guest review
3 night trip Jul 27, 2013
A Traveler
US
2.0 / 5Fair
"Good Crash Pad but Cold Pool"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Had terrible noisy neighbors and the pool was too cold to enjoy which is one of the main reasons we booked this place. Otherwise, it's fine if you're just looking to stop over for a night. Also, hot breakfast consists of a waffle and coffee if you can find a cup.
Genuine Hotels.com guest review
1 night trip Jul 27, 2013
A Traveler
US
4.0 / 5Excellent
"bare bones"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Location is isolated, no amenities in walking distance. Local business are M-F so very empty. Pool is tiny compared to photos - to the point of deceiving. Room clean, plenty of staff to assist., quiet as most guests were adults.
Genuine Hotels.com guest review
1 night trip with friends Jul 20, 2013
sc
US
4.0 / 5Excellent
"Great!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
We stayed here because all the hotels near Hershey park were booked. I'm glad we did. The lady who checked us in was very friendly even at 3 AM! The rooms were extremely clean and the beds were sooo comfy! Especially at 98.00 a night, you can't ask for anything better and me and my family loved it! Btw Hershey Park was about 12 min ride.
Genuine Hotels.com guest review
1 night business trip Jul 24, 2013
Shina
US
3.0 / 5Good
"cheaper than Hilton or Mariott but not by much"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    5.0
I chose this hotel because it was cheaper than the surrounding Hilton or Mariotts. It was only 30$ cheaper but was still somewhat expensive. The hotel looks like its seen better days but served my needs as a quick overnight stop while traveling.
Genuine Hotels.com guest review
1 night business trip Jul 19, 2013
Dan
US
4.0 / 5Excellent
"Quick stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Passing through on our way to Virginia. It was a nice hotel and the staff was adequate. Breakfast was ok. I would stay here again.
Genuine Expedia guest review
Other trip Jul 24, 2013
Tami
US
2.0 / 5Fair
"Incompetent people should NOT be at front desk"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Our party of 6 people arrived at 12:00 midnight after a long 6-hour drive. Our rooms had been booked weeks before and were pre-paid. Our check-in took AN HOUR AND 15 MINUTES. A woman by the name of Donna was at the front desk by herself. She had absolutely NO CLUE as to what was going on with our reservations, even told us she wasnt sure we even HAD a reservation even though we had confirmation numbers and an online reciept of payment. She kept us waiting in the hotel lobby while she looked at a computer, clicked various things, wrote numbers, crossed out and circled them on a peice of paper. When we tried to talk to her, she was rude and condescending, as well as easily distracted by even the slightest interference, such as my children conversing with one another. She refused to call the manager stating that he was sleeping. she finally agreed to call him, but that was fruitless. She finally gave us the room keys, stating that she still didnt know about our reservation for the second night of our stay and that we may not even HAVE a room come tomorrow. We said we would take our chances and talk with management the following morning, which we did. A very nice man by the name of Amir was at the front desk and simply clicked two times on the computer and said yes, we did indeed have our room which was pre paid, no problems. Donna's ability to work the front desk needs to be reviewed as well as her customer service skills, which should probably be retaught.
Genuine Expedia guest review
Other trip Jul 23, 2013
Christine
US
4.0 / 5Excellent
"Nice hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
It is a nice hotel for the value. Our room was clean and bed was comfortable. We were pleased with the location as it was close to where we needed to go. Would recommend it to anyone traveling in that area. Would stay again.
Genuine Expedia guest review
Other trip Jul 17, 2013
Barb
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Employees were friendly and helpful Tiles in the bathroom floor needed repair, but would recommend to others. I will be staying there next year!
Genuine Hotels.com guest review
4 night business trip Jul 10, 2013
Jason
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was fine- no complaints, lots of shopping and many kinds of different restaurants are nearby too-
Genuine Hotels.com guest review
3 night family trip Jul 3, 2013
A Traveler
US
4.0 / 5Excellent
"Satisfied traveler"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Desk staff very courteous and helpful . Room was one of the cleanest I have been in. Bathroom very clean, no mold or soap scum in the tub or shower. Only complaint - broken coffee maker in the room and shortage of breakfast selections in the lobby.
Genuine Expedia guest review
Other trip Jul 9, 2013
Steve
US
5.0 / 5Outstanding
"Extremely Satisfied!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The front desk staff were wonderful, the room was a nice size, very comfy beds, and no outside noise. No complaints, a very nice experience!
Genuine Hotels.com guest review
3 night trip with friends Jul 4, 2013
A Traveler
US
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