"Less than meets the eye"
The hotel property looks amazing from the outside and truly the outside appearance is amazing, but hotel resembled more of a motel. Compared to the hotel across the street, this hotel doesnot meet general standards, is beneath. DisappointingGenuine Hotels.com guest review
"A nice trip."
We were happy with this for the most part. I think internet should be included with the room and not an extra fee. The hot tub was cold. There were dirty "icky" finger prints on the walls around the toilet. Plumbing was not working the greatest. On the other hand very friendly staff. If we asked for anything they got right on it.Genuine Expedia guest review
"Nice stay for the money"
This was a nice hotel/resort. Excellent location - short walking distance to the marketplace. The hotel lobby, pools, restaurant are all nice. The rooms are just a little less than excellent but still just fine. My room was clean and well stocked...just not luxurious. I was perfectly comfortable. The staff was very friendly and eager to please.Genuine Expedia guest review
"Excellent get away spot"
People are really nice all around. They have really nice suitesGenuine Expedia guest review
"a great hotel for people who use the UNEXSO"
I had spent about 1 week in this hotel at between the beginning of the year from the end of the year. This hotel was best location for people who use the UNEXSO. However, room cleaning time was irregular. Also, there was a case that a stock of beach towels is missing.Genuine Expedia guest review
Great place, hotel was accommodating and very friendly.Genuine Expedia guest review
When we arrived for our 4 night stay, we were told that the property was overbooked and could not accommodate us for the first night. Their solution was to put us up in a hotel 20 minutes away and they offered us complimentary dinner and breakfasts. I couldn't believe they weren't offering to comp the whole trip. We ended up staying across the street […] at the Grand Lucayan (which has a host of separate problems) so we never even stayed here. So disappointed with the disorganization. Read moreGenuine Expedia guest review
"Great Place to Relax"
The staff and management at this hotel went out of their way to make sure everything was right. They are all exceptionally nice and genuinely concerned with doing whatever it takes for you to enjoy your stay. Highly recommend the Waterside Staterooms, worth the cost over the standard room, nicely appointed and very relaxing.Genuine Expedia guest review
"Escape from the cold for Chrismas"
Great water taxi to the best beach on the island, even though the taxi was definitely on island time. Nice bar pool. Comfortable bed. Great deck with chairs. Sticky floors, rundown bathroom, and leaking water across from the elevator.Genuine Expedia guest review
no heated pools...loud appliances...no sleep! Don't bother it's not 4 star by far.Genuine Expedia guest review
"this hotel is 2star top"
teribleGenuine Expedia guest review
"it's a great get- and hideaway"
easy to reach from the port or airport, easily accessable from hiway, need more street signs, you can get easily lost - luckily its a small island, not all like a breakfast buffet, give us a choice for small appetitesGenuine Expedia guest review
When the desk clerk learned I was a solo traveler, she changed my hotel room from a quiet waterfront room to a pool-/bar-front room. I didn't think anything of it at the time, but it was annoying on Saturday evening when I had to go to sleep for a 0430 Sunday wakeup call while the bar was thumping and loud. I don't fault the desk clerk, but I wasn't […] there to party. Read moreGenuine Expedia guest review
"Dive, dive, dive"
Unexo is awesomeGenuine Expedia guest review
"Not what expected"
The hotel was very dated. The room we had was dirty, even had mold growing on the shower curtain. We. notified the staff that our door didn't lock and they never came to fix it The chairs on the patio were ready to fall apart! The tv was old and did not get good reception. We did not feel comfortable there After 2 days we decided to leave and go across […] the street to the beautiful Grand Lucayan. It was wonderful and right on the ocean! The staff couldn't have been nicer! We found out we weren't the only ones to change hotels. Don't waste your money on Pelican Bay! Read moreGenuine Expedia guest review
"Nice staff not so nice room"
The TV picture was snowy, the room smelled musty, no pictures on the wall for decor, and the drawers on the dresser were hard to open. I wasa bit surprised to find the Pelican Resort to be this kind of substandard presentation and honestly I am really not a complainer, but I stayed four nights and really wanted to ask for some kind of discount off my […] credit card. I will say the staff were very nice and professional. Read moreGenuine Expedia guest review
"Great Location especially for meetings and confere"
Check in was a breeze, the whole island inclusive of the hotel grounds and rooms were exceptionally clean, all the time!! Breakfast was great, mainly continental, and the Unexso building next door offered various water-sports and activities like swimming with dolphins. The craft market and a lovely local mall were also next door to the hotel quite convenient. […] Enjoyed my stay immensely.... Read moreGenuine Expedia guest review
Our room was not very clean. The bedsheets might have not been changed from a previous stay because there was hair. Also, there was some dust in the bathroom and the people that cleaned never really clean the room. I assume they are not allowed to touch any of the guests belongings so they clean around it. The beds were uncomfortable but the people […] were nice and the hotel restaurant, Sabor, was very good. The food was delicious. Read moreGenuine Expedia guest review
The hotel is gorgeous and is very close by the port lucaya market, so you can never get bored! The rooms were gorgeous and quiet! The front office was very helpful and made themselves available to accomodate. I had a concern with my reservations and they were very professional and courteous. They resolved the issue and took great care in handling the […] situation! I will definitely be back!! Read moreGenuine Expedia guest review
"This hotel is fabulous"
Great price, great location and great staff....check out the bar on the property. It overlooks the water. Check-in was a breeeze (thank you Norma) as was check-out. The only thing I wish they had was free Wi-Fi in the room. You have to pay to use it but it's fast and efficient.Genuine Hotels.com guest review
"Nice Quiet Resort with a great restaraunt"
Excellent hotel right next to the Lucaya market place so there are lots of things to do. From tours and excursions to lots of restaurants and bars.Genuine Expedia guest review
"Friendly Family oriented hotel"
I arrive at the hotel on a Monday and all the staff were so friendly. They were willing to help me as I couldn't find my room immediately. There service is a+. The pools were amazing and really nearby to most rooms around the resort. The business centre was handy to send a few emails too-free service if you didn't want to use wireless in your room which […] was expensive in my opinion. I paid for the buffet breakfast-it was well worth the money and the variety of things to eat were amazing! Again, the staff were friendly. The resort was well priced for the closeness to the markets/food places and beach (which you took a boat ferry-free of charge). As for the cleanliness of the room- the bathroom appeared slightly dirty but the beds, floors and kitchenette were fine. There was free tea and coffee to in the room. Read moreGenuine Expedia guest review
"Would recommend this hotel."
I do plan to visit again. Had a wonderful time. Hotel was great and staff were so kind and helpful. Walking distance to just about everything. Shuttle to another beach was also available.Genuine Expedia guest review
"My Freeport Bahamas trip"
Overall, everything was nice, perfect weather, nice water sport activities.Genuine Expedia guest review
not nice boring, nothing to do, everything is old and people are crazyGenuine Expedia guest review
"Nice hotel quiet most times and picturesque."
The waterside rooms were relaxing with a really good view of the bay. My children enjoyed the pools and the hot tub, and the nearby market place. There were lots of choices for dining at the nearby market place (Port Lucaya) and the food was not so bad. There was always something to do if you wanted to. Snorkeling, bike riding, glass bottom boat ride, […] live entertainment on week ends, etc. This was my family's first visit here and we enjoyed it. I definitely plan to go back again. Read moreGenuine Expedia guest review
"Not bad for the $"
Not bad for the $Genuine Hotels.com guest review
"Nice hotel close to lots of activities!"
We stayed in a waterside room, but wish we would have stayed in a state room as they had more amenities in the room. However, room was clean and did the job. Staff seemed pleasant enough. Food at the attached restaurant Sabor was good, although expensive and small portions. One of the pools was frequently closed for maintenance i believe, which was […] kind of annoying, but we were there for the beach mostly anyways. There is no grocery store within walking distance and only had snacks at the marketplace close by, so expect to be dining out for almost every meal and spending atleast 15 a person for each meal. Many places to choose from. I recommend the Unexso Dive In Bar and Grill located right next to the hotel along the marina.Best food and best prices! The Port Lucaya Marketplace is very short walk and lots of places to eat and shop. plus lots of opportunities to snorkel, swim with dolphins, and lots of other activites! We didn't really care for the Lucaya Beach, so we made a daily FREE ferry trip to Taino Beach where the beach is less crowded and more beautiful anyway. Plus, lots of stuff to do there as well - water sports, beautiful pool, volleyball, shuffleboard. Read moreGenuine Expedia guest review
Bad internet connectionGenuine Hotels.com guest review
"Wonderful relaxing stay"
Pelican Bay hotel is situated perfectly on a thumb shaped bit of land very close to shopping and restaurants and beaches but far enough away from the little town square where they have music playing pretty loudly until 11:00 pm or so...You won't be bothered by it if your sliding glass door is closed.....that is, if you like to turn in early. The hotel […] itself is in good shape but not super flashy and shiny and modern. My room had a great view of one of the pools, Sabor Restaurant and the Lucaya port The staff was polite and helpful but it also pays off to read the information given to you because I didn't and I didn't even know there were three pools total until too late. (The pool I had been going to was closed the second half of my stay there due to filter and chemical balance problems) They try to reduce waste by giving a guest the option to NOT have their linens washed every day and that was great by me. The water there was fine to drink and tasted much better than in North Carolina! Read moreGenuine Expedia guest review
"Great hotel location"
The location is excellent expecially if you do not have a rental. Restaurants are on the property and also in walking distance. Very tourist friendly location.Genuine Expedia guest review
The hotel has a very good breakfast buffet that we took advantage of everyday. Pelican Bay is located right next to Port Lucaya Marketplace which we enjoyed and across the street from the Grand Lucayan Resort. We paid the $15 to use the facilities at the Grand Lucayan with its beach access because it was $10 to rent a beach chair at the public beach, […] which is not nearly as nice. The staff was very nice at the Pelican Bay Resort, but we had to ask several times for a new light bulb in our bathroom. The livingroom furniture is in very sad shape, but our beds were comfortable. There is a real need for more lighting in the bedroom, and storage space for clothes is lacking. We loved the Sabor Restaurant which is next to one of the pools on the property. We also had a lovely view of the bay from our room. Read moreGenuine Hotels.com guest review
I've stayed at the Grand Lucayan before and loved it there. I decided to try Pelican Bay since their website showed nice rooms and seemed to be better quality than the Grand Lucayan. When I arrived, I did not expect my room to be such poor quality... like a 1 or 2 star hotel...I noticed the bathroom was dirty. Hair in the bathtub and floor. I asked […] to be moved to a different room and the room they offered was of equal if not less quality than the original room i was booked in. The fan was loud and a/c never seemed to shut off. My last day there, the sink next to coffee maker and fridge started bubbling and water began to spill over and flood the room. The odor was unbearable! Overall, the room was horrendous! Dirty, loud and stunk like sewage! I would NEVER recommend this hotel to anyone! Read moreGenuine Expedia guest review
"Just go ahead and book a suite & you will be happy"
The original room we had (standard king) was older, had a loud HVAC, old T.V. and numerous other annoyances. We spoke to the manager the next morning and were immediately put into a king suite. Both rooms faced the bay, but the suite had a modern HVAC that was quiet and the upgrades welcome. The staff was friendly and attentive. The hotel's restaurant, […] Sabor, was excellent. The beach is a short ferry ride through the bay. Access to the bars, restaurants and shops was easy Read moreGenuine Hotels.com guest review
"In need of peace, rest and relaxation??"
Had a great stay at Pelican Bay. I needed a quick getaway...booked on Saturday and flew out Monday morning. My flight was delayed (day of the Boston bombing) and I didn't get in until after hours but was quickly able to get into my room and to wash the day away. There are two options at the hotel; suites (which have been rated highly but I can't speak […] to these) and standard rooms (which I had). I was on the 3rd floor (highest) overlooking the pool and Sabor restaurant. Woke daily to beautiful views. The hotel staff was very attentive. They assisted with booking excursions and were speedy in getting me extra toiletries and even a microwave for my room! (Do request a microwave! The standard rooms include a refrigerator. There are loads of food options in the area. I doggy bag everywhere I go--portions are too big for me, but who wants to eat cold food? Wish I had known I could request a microwave from the beginning of my stay.) It was very quiet at the hotel and the nearby marketplace. I think I had just missed Spring Break which is perfect if you are looking for peace, rest and relaxation. The hotel has three pools and you have access to another private beach a quick ferry ride away at the Taino resort. There is also another nearby beach across the road at the Grand Lucayan that you can pay to access for the day or for "free" with a spa purchase but not worth it given that the pool was full of seagulls and beach and water full of loads of seaweed! Read moreGenuine Expedia guest review
Great location, staff and service. I felt the room could have used more attention,(painting, and remodeling) as well as other parts of the hotel but the location made up for any displeasures!Genuine Expedia guest review
"Great Place to Unwind!"
Beautiful Hotel with excellent location. Perfect for a couple to unwind away from it all. Many Great restaurants within a few minutes walk at Port Lucaya Marketplace. Zorba's for breakfast - Cappucino's, Lucianos, and Agave for dinner. Ferry to Taino Beach is right there - and included in the rate.Genuine Expedia guest review
"Can't go wrong here"
Perfect location. Not too small and not too large where the crowds overwhelm you. Somewhat a boutique feel with the marina, beaches and market steps away.Genuine Expedia guest review
you pay so much and the service was not good. toilett was not working, light in the room was not working. Location is good but they are not friendly to young people..Genuine Hotels.com guest review
"Convenient Place to Stay"
Pelican Bay Resort is situated close to the Lucayan Marketplace, the area hub of shopping and eating, and complimented by an adjacent marina for those who want to tour, dive, or snorkel.. Hotel staff are wonderful-- prompt, courteous, and greet you with a smile wherever they see you, only too happy to help. The beach is across the street and just after […] the Grand Lucayan, but there are nicely maintained pools at the Pelican. The hotel's Sabor Restaurant serves reasonably priced, good food and is a relaxing spot to dine by the water's edge. P.B. is directly across the street from the Grand Lucayan where there are more water sports activities, parasailing, eateries, and a casino. Pelican Bay's exterior is attractive and pretty lighted at night. Our room and another we saw lacked in cleanliness. Bathroom walls and back of the door needed washing/painting, the sink fixtures of the room sink were corroded and rusted .Bedskirts were filthy. The groaning AC was too loud and noisy, so we used the overhead fan. I do not need the Ritz, but furn iture was subpar,like 2nd/3rd hand , and the stained tabletop needed a fresh whitewash. Housecleaning staff cleaned the best they could given the room furnishings.This was my 1st Bahamas trip, so maybe I didn't know what to expect in hotel quality. The hotel was affordable if you can overlook the negatives in light of the positives. Read moreGenuine Hotels.com guest review
"Dissapointing quality of room"
The room was not what was expected. The wall in the bathroom shoul had been repainted or cleaned, shoes or other markings on the wall, the toilet leaked water, and the furnishings were not quality. Based on advertisement, the room quality was dissapointing.Genuine Expedia guest review
""Paradise in the Bahamas""
The hotel staff was very friendly and accommodating. We loved the resort and enjoyed having a choice of three pools. The location of the hotel was wonderful being within a short walk to the market place and restaurants. Having the ferry to Taino Beach was awesome and we loved being able to go there to the beach and enjoy the pool there as well. Having […] a kitchenette was an added bonus as well. The view from our balcony was like gazing into "Paradise". Read moreGenuine Expedia guest review
the room was dated and musty-torn curtains and shabby decorations. The beds were uncomfortable and soft.Not worth the money!tGenuine Hotels.com guest review
"A great place to stay"
everything was exceptional the entire place was great, will go back to hotel in the futureGenuine Expedia guest review
This hotel has a nice rustic persona. It has a number of rooms, but looks like cottages, so you get a real feel of the Bahamas. My stateroom had a balcony overlooking a bay area. Very peaceful! Staff helpful and friendly. I will definitely return.Genuine Expedia guest review
The only complaint we had was the service. It's slow (which is normal for Bahamas but this was ridiculous) and non-existent at times. On occasion the bars or restaurants at our hotel were closed (at normal dining times) with no communication to guests. We requested various help or services and 9 times out of 10 received no help or a very lazy response […] back. They were constantly out of pool towels and this was the low season. Either way I'd still recommend the actual hotel for a GREAT value and lovely decor if you are staying in a suite. Read moreGenuine Expedia guest review
"accommodating, friendly. typical island style"
When we first arrived at our room, we felt it to be very musty smelling and needing alittle tlc. the grout in the bath was needing replacement and the tub could have used some bleach to get it white again. it appeared very tired and musty. We emediately went to the front desk and they were very understanding and accommodating. they very kindly placed […] us in another room that was fresh, clean and lovely. the staff was friendly and kind. We were very pleased. Read moreGenuine Expedia guest review
everyone was so helpful and the staff was so nice definately will be returning!!Genuine Hotels.com guest review
"Nice accommodations in Lucaya"
Hotel was nice , rooms comfortable with a cool seating area on the balcony overlooking the pool/marina area. The service however was slow and on "Island Time".I had requested a late check out and they turn off my key at 12 and couldnt get into my room, so i had to go down to front desk to clear this up. If you request a late check out the hotel is responsible […] for knowing this!. Overall the hotel is nice accommodations and great views. Also, we lost power for a while and i am not sure what does the power has to do with the water but we also lost all water in our room. Very dissapointing. Thankfully we had a tour and where not going to be in the room but what an inconvenience for other people still in their rooms! Read moreGenuine Expedia guest review
Well located, friendly, three pools, comfortable rooms. Don't forget to ask where breakfast is - it's not obvious, but very nice.Genuine Expedia guest review
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