Having just left another country inn which we had enjoyed very much, we figured we would try again. Unfortunately this one was not nearly as nice. There was a very strong chemical smell in the room and in the lobby - it was somewhat overpowering. Stains on carpet, a couple of the lights were out. The whole thing looks a little run-down ... The whole […] place needed a little updating. Was a disappointing stay. Read moreGenuine Hotels.com guest review
"Don't stay here"
Old hotel in BIG need of renovation...rooms smelled, old musty not a place I recommend to stayGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E I am truly sorry we didn't live up to your expectations. We are currently working on making upgrades to the hotel. We are getting all new 37" flat screen TV's, new wallpaper/paint, updating the lobby and hallways, new parking lot, new landscaping and having all of the carpet professionally cleaned to give all guest rooms a fresh smell. We will continue to work hard to make our hotel more guest friendly and more inviting to all who stay with us in the future.
Nice place for the price, welcomed pets. Need to work on pet odors in roomGenuine Expedia guest review
The room was very nice, clean and comfortable. The staff was very nice. Although small it was nice to have a workout room and the extra to have an indoor pool. Great value for your money.Genuine Hotels.com guest review
This hotel was nice, clean, and the cookies were awesome.Genuine Hotels.com guest review
"Nice mid-priced hotel on our way to the beach."
Hotel staff went out of their way to help us with reservation and with a problem that we had with internet access. They also made a nice recommendation for dinner. The complimentary breakfast buffet was very nice - much better than expected. The room was fine.Genuine Expedia guest review
Room was clean. Breakfast was satisfactory. Cookies good. Staff exceptional. Only two complaints 1. The indoor pool was very cold. Had to take granddaughter out due to shaking and shivering 2. An adult can not sleep on sofa bed. VERY uncomfortable. Worked okay for little granddaughters.Genuine Hotels.com guest review
Called and made sure reservation was on file, the front desk attendant stated all their rooms where non smoking, the room smelled like smoke I found cigarette butts in the corner. The room was a little out dated. The indoor pool had no heater and was freezing, the service was good and the breakfast was good.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E I am truly sorry for your unsatisfactory stay at the Country Inn & Suites-Matthews. We always strive to meet and exceed all of our guests expecations. We have recently converted our hotel to 100% non smoking and working hard to make everything up to our guests standards. The pool heater is turned down during the summer months but we have adjusted it back to the higher settings. Please accept my sincere apology and we hope to earn your business again in the future. Sincerely, General Manager
Desk staff very knowledgeable about travel hot spots.Genuine Hotels.com guest review
"Overall just fine"
Our room was not very clean, but clean enough. A few stains on the carpet that no one had tried to get out. Other small things. The beds were fine, people working the front counter were fantastic.Genuine Hotels.com guest review
"My hotel stay while on vacation."
The location and the setting were top notch. Beautiful surroundings and very accesible to the major interstates and highways. The lobby felt so inviting and welcoming. All it needs is some very soft classical music playing to complete that comfortable classy setting. The main reason that I chose this hotel was the indoor pool. Even though it is summer […] I do not like being out in the burning sun when in a swimming pool. I love to do water exercises. This is something that many mature adults and active senior citizens enjoy! Also when I travel in the colder months I still have use of a pool by it being indoors. My overall experience at the hotel was very pleasant and satisfying for my vacation week. Read moreGenuine Expedia guest review
"1 night stay"
I needed a room for just one night at an affordable rate. This hotel was reasonably priced, convenient, and comfortable.Genuine Expedia guest review
Friendly and helpful staff. Manager even called to let us know a cell phone was left and he would send to us.Genuine Expedia guest review
"Matthews, NC Country Inn and Suites"
Comfortable facility with friendly staff in a safe neighborhood. Having my elderly mother and two young children with me I found this Inn to have all the amenities that my family needed for a three day stay. The children enjoyed the pool, continental breakfasts and the cookies each afternoon.Genuine Expedia guest review
"Convenient location to relatives living in the are"
Room and bathromos were clean. Staff was most accomodating and friendly. Found the breakfasts to be a very nice variety of foods on each day. We have stayed here before and would stay here again without a doubt.Genuine Hotels.com guest review
"Nice hotel - nice staff"
We enjoyed our stay very much. The only complaint is the hall outside the room was very warm; we were in a non smoking room, but you could still smell smoke from smoking rooms. The road to turn on to get to the hotel could be marked better, it's just not that clear as there is another road right before it that looks like it goes to the hotel.Genuine Hotels.com guest review
"Excellent customer service. Clean and comfortable."
The staff was so friendly and helpful. The room was clean and beautiful. The breakfast buffet was well stocked.Genuine Expedia guest review
Everything was up to par.Genuine Hotels.com guest review
The staff was very good and there was a hot continental breakfast available. The service in the breakfast area was excellent. The person working their was very willing to offer her assistance in any way. The room was clean and comfortable. The only issue was in the bathroom with a cracked sink. The sink was functional but not appealing to the eye. Good […] overnight stay! Read moreGenuine Expedia guest review
"Nice, quaint and excellent staff!"
We were going to Carowinds and found a deal on the website, it wasn't too far away and the price was excellent! Upon arrival, we were greeted and check in was a snap. The hotel was away from the highway enough so you couldn't hear the traffic. This place was in great shape and the pool was nice. We enjoyed a big delicious breakfast there before we left […] for carowinds and would definitely stay again. Read moreGenuine Expedia guest review
Stayed here the last night of our vacation. It was nice,clean,and comfortable. Would defintely reccomend.Genuine Expedia guest review
"Hard to find - needs updating"
The room has a old air conditioning unit on the wall. It is either too cold or too hot - almost impossible to regulate. The bath has some minor updates, but it needs a total remodel. Glad this was a one time visit to the area.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E I would like to extend a sincere apology for not living up to your expectations. We strive to make each and every one of our guests happy while staying at the Country Inn & Suites-Matthews. I do hope we are able to remodel the hotel in the near future. We do make sure that all of our rooms are clean, safe and functionable. Once again, I am truly sorry we did not live up to your expectations and please let me know if there is anything I can do to have you back at our hotel.
"Warm and friendly hotel"
The staff was very friendly and accommodating. They all were always eager to conduct a conversation. Breakfast was good with a lot of choices. Very convenient location with easy access to I-485 and many amenities (such as restaurants, shopping, gas stations, etc)Genuine Expedia guest review
Great value. Not expensive and well kept and staffedGenuine Expedia guest review
We loved this hotel and highly recommend it!Genuine Hotels.com guest review
"Great Prices, Great for Passing through Charlotte."
The staff was very nice, they gave me all the help that I needed. If you're a smoker I wouldn't recommend the smoking rooms because they obviously don't smell very good but also the rooms seem like they don't take care of it as much so I would just get a non-smoking room and take it outside if you want to smoke. Those rooms are a lot cleaner and co […] mfier. Read moreGenuine Expedia guest review
"Family vacation trip"
The hotel was OK, but the breakfast was not delivered as promised. They said the facility was pending on government certified/approval to be used for a better service.Genuine Hotels.com guest review
"Nice hotel an location. Hotel needs work"
The ac unit in the room was loud and not cooling properly.Genuine Expedia guest review
"Excellent home like accomodations"
We have stayed at this hotel many times and always enjoyed the staff and the great coffee, both available 24/7. The accessible room with walk in shower is very helpful for us and while we have noted hand held shower heads in other Country Inns this one doesn't have one, so we wish it did. I don't know how anyone cleans any shower without one, frank […] ly. Read moreGenuine Hotels.com guest review
"Business Travel Stay"
The hotel is fairly clean, although pretty outdated. Had nothing but problems with the poor, and or non existing Wifi connection during my stay there. Had contacted front desk personnel about this several times, but it never really got straightened out during my stay.Genuine Expedia guest review
"Comfort while working"
Our organization has an office in Matthews, NC. I had to come down and work on some admin details with staff. Staying at Country Inn & Suites was not only well located and comfortable--it was a nice place to return to at the end of the day.Genuine Expedia guest review
"Disappointed by cleanliness"
I read a lot of reviews prior to choosing this hotel. The MOST important thing to me is a clean room. The bathroom had cob webs and the vent was full of dirt and build up. It hadn't been cleaned properly in a long time! The employees were all very friendly and helpful.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E I am truly sorry that your stay didn't live up to your expectations. We always strive to meet the needs of all of our guests. Cleanliness is the most important piece of the puzzle for any hotel. I have already had a meeting with all of the housekepers and we went over the fine details of cleaning our guest rooms including bathroom vents. I also have our maintenance department getting involved to help with cleaning the corners of the walls, carpet and other areas that are harder for the housekeeper to clean. We as an entire staff are working hard to correct any and all issues at the Country Inn & Suites-Matthews.
"Wish I could have stayed longer!"
The lady behind the desk (wish I could remember what it was...Pam, maybe?) was wonderful! Very sweet and caring, very helpful. The room and bathroom were spotless, laundry facilities were right across the hall (and, did we need those!), Texas Roadhouse delivered in the lobby that night with free soda. Delicious breakfast the next morning. I loved this […] hotel!!! Definitely would recommend it, and will be looking for this same chain wherever I go! Read moreGenuine Expedia guest review
First room on third floor, next to elevator, hot, heard dog bark next door. Very nice clerk moved us to second floor, more private and cooler. Toilet ran constantly. Need signage on Hwy 74. Good value for the price. Would probably stay again.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E I am truly sorry for the troubles you had while staying at our hotel. We always strive to meet and exceed our guests expectations. I am glad we were able to move you to a different room. We will continue to work hard at meeting the needs of our guests. Please feel free to contact me if there is anything I can do. Best regards, Casey Cook General Manager
The Hotel was very clean I liked the country feeling of the place. Indoor pool was nice.Genuine Hotels.com guest review
"Nice and convenient, but smoky"
Overall, hotel and room was nice and convenient. Front desk staff I encountered were pleasant and professional. Location was less than 10 mins from the designated venue. The only thing to be aware of is the hotel does allow smoking and the hotel floors were very smoky. The hotel also allows pets. As an asthmatic with animal allergies, these things confined […] me to my room (which was fine, not smoky) when I was at the hotel. Read moreGenuine Hotels.com guest review
"Halls smelled like stale smoke"
We had a non-smoking room and though it didn't smell like smoke, it didn't smell good either. The corridors stunk like stale cigarette smoke. Breakfast was nothing special but free. Price was reasonable I guess... we could have paid only a little more for the Courtyard Marriott up the road and I wish we did. We arrived very late and the front desk staff […] said she had no reservation for us. We had even called earlier to notify them we would be late. After a few minutes she found it though, but for those minutes I was not happy at all. Room comfort was fine, nothing special, but ok. Read moreGenuine Hotels.com guest review
"Good for a family."
Hotel is nice enough. Room was a suite with plenty of room. Dated TVs but two of them. It is a good hotel for families because of the size of the room and appliances. Location convenient to II-485.Genuine Expedia guest review
"Great place to stay"
My family and I stayed for while attending a wedding. The staff was very courteous. The room was clean and updated. While the location, being just off a main road, may be noisy for some, it was fine for us. We are from out-of-town and appreciated it being close to the freeway. Will definitely stay there again.Genuine Expedia guest review
I booked one day, and extended to one more. Didn't want to leave. Service was excellent. People make you feel that they are there to make you feel great... Not everything was perfect, but Casey, Pam, Carol, etc, were always ready to help and fix anything, with a smile in their face. We felt very well there and would recommend this hotel to anyone.Genuine Hotels.com guest review
The breakfast was not very good, but it was included.Genuine Expedia guest review
Staff extremely friendly and helpful. Thee room was a good size and comfortable. I would stay there againGenuine Hotels.com guest review
"Loved this hotel!"
I loved this hotel. The staff was friendly and very helpful. The rooms were spacious but not overly so--Perfect for me and my two kids. Beds were very comfortable. The only downside was the wifi was not that great, but that was not a big deal considering that everything else was great! Pool is probably small for some, but it was perfect my kids. I will […] definitely staff at a Country Inns and Suites again! Read moreGenuine Hotels.com guest review
The faucet in my room broke and the whole place smelled a little smokey.Genuine Hotels.com guest review
"Nice, friendly hotel."
This hotel was warm and friendly. We enjoyed our stay.Genuine Expedia guest review
"Good value for a decent place to stay."
Good value for a decent place to stay. WHen we checked in they didn't have the room we reserved through Expeida, non-smoking with two double beds, but they put us in a room with a King and brought a roll away bed right up.Genuine Expedia guest review
"Nice stay, Nice staff."
Nice hotel. The staff was very friendly and welcoming. Great breakfast, nice pool. A bit hard to find at first but a good location, close to shopping and restaurants. Took the grand kids to the indoor pool and they had a blast. We will stay here again.Genuine Hotels.com guest review
"Great Place to stay"
Great Hotel and service was great. I would definitely stay there againGenuine Expedia guest review
Friendly staff. Easy to get to anyplace around Charlotte.Genuine Hotels.com guest review
"Room Ok Details NOT"
Room was ok, a couple of light bulbs was not working. The sheet was clean but has a finger size hole on it.Genuine Hotels.com guest review
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