All hotels in Matthews, North Carolina, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here2001 Mount Harmony Ch Rd, Matthews, NC, 28104, United States of America, ‏‎855-239-9401
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4.2 / 5Excellent

Score breakdown (from 361 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.0
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a great place to stay.
Genuine Hotels.com guest review
3 night business trip Jan 5, 2015
Diane
US
4.0 / 5Excellent
"Very nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very nice hotel, especially for the price. Room was very clean although the mattress was a bit uncomfortable. Also a little difficult to get to from the highway but would still stay here again when we are in the area. Staff was very nice.
Genuine Hotels.com guest review
1 night business trip Jan 2, 2015
Michael
US
5.0 / 5Outstanding
"quality hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a really nice stay here. The room was comfortable and had a separate office, tv, sitting room with sofa separate from the bedroom. I really liked this feature. Also, the breakfast had quite a variety of foods to satisfy any appetites. The heated pool was nice too. I would definitely stay here again!
Genuine Hotels.com guest review
2 night family trip Jan 2, 2015
Linda
US
4.0 / 5Excellent
"GREAT PLACE AND HEATED POOL!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great service. Great food. Great pool but wish it would of been a little warmer. The kids enjoyed being in the pool all day and staying on the first floor next to the pool.
Genuine Hotels.com guest review
2 night family trip Jan 2, 2015
Vickie
US
5.0 / 5Outstanding
"Nice place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stopped here on our way to Atlanta. Lobby is nice, room is nice and beds are VERY comfortable! Nice breakfast also with plenty of seating.
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2014
Leanna
US
4.0 / 5Excellent
"Clean, inexpensive, family friendly"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
This hotel was great, for many reasons. Location was very convenient--easy access to main highway. No shops or entertainment within walking distance so if that's what you are looking for then this place is not for you. Pool and fitness room were decent but small. Complimentary breakfast was excellent. Front desk staff was awesome. The only real complaint I have is that the towel service was bad--we had to go get fresh towels from the pool. If you are traveling on a budget this hotel is a great choice.
Genuine Hotels.com guest review
4 night family trip Dec 26, 2014
Melissa
US
5.0 / 5Outstanding
"very satisfied"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everyone was so nice, right from the start. Hoteky is very accessible from front & rear entrances.
Genuine Hotels.com guest review
4 night family trip Dec 22, 2014
Claire
US
5.0 / 5Outstanding
"The Best!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Country Inn and Suites has become go to hotel when I am in the Charlotte area! GREAT Place for a GREAT Price!
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
Debra
US
5.0 / 5Outstanding
"Friendly hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I have always had a great experience at this hotel. The staff is friendly and accomodating.
Genuine Expedia guest review
Other trip Dec 31, 2014
Mandy
US
5.0 / 5Outstanding
"Stop over to Murrells Inlet our home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was a great experience ! Easy check-in ,Hot coffee and cookies . Had a good sleep and got up ready for the nice breakfast buffet . Which was really good .
Genuine Expedia guest review
Other trip Dec 30, 2014
Ken
US
5.0 / 5Outstanding
"Would stay again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was friendly. Everything was good, the pool, breakfast was hot, and the room was good.
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
Angela
US
4.0 / 5Excellent
"Good value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good all around. Would stay there again. Enjoyed the pool.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
Richard
US
5.0 / 5Outstanding
"great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We would stay here again .The staff was very helpful and pleasant. It is close to everything. The place was very clean and comfortable.
Genuine Hotels.com guest review
2 night family trip Dec 21, 2014
A Traveler
US
5.0 / 5Outstanding
"I would be more then happy to stay here again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My stay overall was great! The room was very clean. The bed was super comfortable and so were the pillows. The pool was very clean and warm, didn't need to tip toe at all. They had tons of choices during breakfast, and they were all good. The staff was very friendly. There was a man at the front desk named Duane that went out of his way to help me with food that I brought from home! He was so sweet someone should give this man a raise. The gym looked like it had a nice amount of choices of machines but I didn't get a chance to use anything. I would recommend this hotel to anyone that wanted a nice clean place to stay! There was plenty of locations for food, shopping, and entertainment! I'm happy to give 5 stars about everything!
Genuine Expedia guest review
Other trip Dec 28, 2014
Christina
US
5.0 / 5Outstanding
"Pleasant surprise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only complaint was it was a little hard to find and that was because of road construction. We would stay there again.
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"One night stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Property was better than anticipated. Clean and quiet. Only negative was that the one and only ice machine was broken.
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Donald
US
4.0 / 5Excellent
"Decent place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Like most Country Inn and Suites hotels, this was a nice place to stay. The exercise room was small, but it was clean and safe. It was on the main floor near the front desk. The bed was clean and comfortable. The only problems I had with the hotel was that it was kind of out of the way on the loop and it's located across the street from a seedy looking strip club which made me worry about leaving my car in the parking lot. My car was fine, though. Also, the lady who runs the breakfast room was a control freak. She wouldn't let me prepare my own waffles and she looked over my wife's shoulder why she was pouring coffee. The waffles were awful, by the way. They tasted like the batter had been out there a while. Overall decent place to stay, but don't expect a great breakfast and steer clear of the waffle police.
Genuine Hotels.com guest review
1 night family trip Dec 19, 2014
Oscar
US
5.0 / 5Outstanding
"Best room for the money!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The bed could have been a little more comfortable but the room was very clean and the whole hotel looked well kept. They had plenty of choices for breakfast and the food was ok. I was a nice clean area to eat and the lady was very friendly.
Genuine Expedia guest review
Other trip Dec 23, 2014
Mike
US
5.0 / 5Outstanding
"bad breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The stay wad great,but the breakfast was not very good. TgeThe orange juice was very watery . The eggs were bad and had too wait a long time for them. But are room was great and clean.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
rick
US
5.0 / 5Outstanding
"Matthews stay for the holidays...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is out home away from home when visiting family....
Genuine Hotels.com guest review
3 night family trip Dec 12, 2014
Jewel
US
4.0 / 5Excellent
"Pleasant Three Day Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice room. Clean, comfortable, pleasant and quiet. A little tricky getting into the parking lot. Prominent advance notice of the tricky U turn (for southbound drivers) across 3 lanes of 50+ mile an hour traffic would have been helpful. I did not download a map since I rely on my GPS navagation, which was little help in this case. Well worth it overall.
Genuine Hotels.com guest review
3 night family trip Dec 5, 2014
Luke
US
5.0 / 5Outstanding
"Awesome stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I spent a long weekend at this hotel, and all I can say is that I was very pleased in choosing it. Friendly staff, clean and quiet room, reasonably priced.
Genuine Expedia guest review
Other trip Dec 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was very friendly. The Lobby was very cozy. They had a great breakfast. The suite itself was very clean and comfortable
Genuine Expedia guest review
Other trip Dec 13, 2014
Ed
US
5.0 / 5Outstanding
"Just the way you like it -"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Third or fourth visit and have had perfect accommodations once again.
Genuine Hotels.com guest review
3 night trip with friends Nov 20, 2014
Gregory
US
5.0 / 5Outstanding
"Country Inn and Suites, Matthews, NC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice comfortable room. Hotel is a little bit out of the way and somewhat tricky to access from I-485. You have to drive approximately 1/2 mile past the hotel and do a U-turn to come back to it. The only negative that I saw was that the parking lot was littered with cigarette butts.
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Joseph
US
5.0 / 5Outstanding
"Best hotel in the Charlotte area!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Tod and I believe Dwayne is his name at the front desk are hands down the nicest people I've met since I've been here, extremely accommodating. I've stayed here four nights now and I couldn't ask for anything more.. The breakfast is something you won't get any where else for the price of the room. The room is notifiably clean and comfortable. Any issues we've had have been taken care of immediately, the only complaint is the Wi-Fi isn't the strongest but it does work well.
Genuine Expedia guest review
Other trip Dec 7, 2014
Zak
US
2.0 / 5Fair
"Old and smelly"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel was pretty old. The room smelled like a wet dog so I changed rooms and the second room was not much better. Even when you walk in the hotel there is an unpleasant smell. The carpet in the rooms were stained and had holes. It really was not a good hotel for the money.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay and the horrible smell. We take the time to listen to your constructive comments so we can continually improve our services.
Other trip Dec 5, 2014
A Traveler
US
4.0 / 5Excellent
"Clean room and EXCELLENT Breakfast!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Good room for the price and EXCELLENT morning breakfast! They had the usual waffles, cereal, bagels, but also had scrambled eggs, bacon, biscuits, and gravy. The room was clean, but their was a cigarette burn on the comforter and their was a big stain in the carpet. Also, both plugs at the desk were being used for the microwave and the refrigerator.
Genuine Hotels.com guest review
1 night business trip Dec 2, 2014
A Traveler
US
3.0 / 5Good
"Fine for a short stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The service was very friendly and accomodating. The rooms were clean and just fine for a quick one night stay. The bathroom and location are the only reasons I did not rate higher. There was no rug or bath mat, so stepping out of shower, had to use towel. Also, the face of bathroom counter, where the kleenex box is, was literally about to fall off, possibly onto a guest's toes.
Genuine Hotels.com guest review
1 night business trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"One night only, booked on the road"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a last-minute booking, and only for one night. I couldn't be happier with the service or the room.
Genuine Hotels.com guest review
1 night family trip Nov 29, 2014
amy
US
5.0 / 5Outstanding
"Quick Overnight"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was just having a quick overnight in Charlotte on my way home to visit a friend and it was a wonderful stay at this hotel. The hotel looked brand new and everyone was friendly and helpful.
Genuine Expedia guest review
Other trip Dec 1, 2014
Reb
US
5.0 / 5Outstanding
"mike and linda"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We've been here before, and we like it a lot. They have a great breakfast, we can get any thing we need quickly. The desk people are very helpful
Genuine Hotels.com guest review
4 night romance trip Nov 25, 2014
Michael
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good. Would stay here again. Stayed for one night. Only initial challenge was finding the hotel.
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
4.0 / 5Excellent
"excellent, clean and a great price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great hotel east of Charlotte, clean and great staff all for a low price
Genuine Hotels.com guest review
3 night family trip Nov 25, 2014
William
US
4.0 / 5Excellent
"Overnight stay to go to the U.S. Whitewater Center"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice room, helpful staff, good breakfast, and convenient location.
Genuine Hotels.com guest review
1 night trip with friends Nov 23, 2014
Nina
US
4.0 / 5Excellent
"One night stay."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
In general, we thought the hotel was very nice. Having said that however, the bathroom was in need of many minor repairs. Sloppy workmanship. $5 pet charge.
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
Charles
US
5.0 / 5Outstanding
"Great Hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Great staff! Very attentive and courteous. Only thing is the area is OK, across from a strip club.
Genuine Hotels.com guest review
1 night business trip Nov 19, 2014
Michael
US
5.0 / 5Outstanding
"Best choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very clean and comfortable
Genuine Hotels.com guest review
1 night romance trip Nov 20, 2014
GERALD
US
5.0 / 5Outstanding
"Awesome"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was great! Really enjoyed our stay. The rooms were clean and the service was excellent! I would recommend this hotel.
Genuine Hotels.com guest review
1 night romance trip Nov 21, 2014
A Traveler
US
5.0 / 5Outstanding
"OVERNIGHT STAY IN MATTHEWS, NC"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Only spent one night there but will probably stay there again as son & wife with 2 children live nearby in residential area. Was about 7 miles from their house, so easy to go to see them. Had never stayed at a Country Inns by Carlson, but liked. Staff friendly.
Genuine Hotels.com guest review
1 night family trip Nov 15, 2014
Linda
US
5.0 / 5Outstanding
"next to the very close to the exit"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My experience with country inn is always pleasing. that is way I keep coming back
Genuine Expedia guest review
Other trip Nov 21, 2014
A Traveler
US
4.0 / 5Excellent
"Great value."
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Nice place...Little concern, toppless bar across highway, police dog training center near hotel, so dogs were there,but no smell or noise. Main dislike as bathroom should have been cleaner.
Genuine Hotels.com guest review
2 night family trip Nov 7, 2014
Jean
US
5.0 / 5Outstanding
"Nice hotel for the money & great staff"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I have renewed my stay because of the accommodations the staff made and the convenience to restaurants & shopping.
Genuine Hotels.com guest review
5 night business trip Nov 2, 2014
Raul
US
4.0 / 5Excellent
"review 11/1-11/5"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everyone was very nice and we were very comfortable. Only issue was being awakened early mornings due to my room was next to the kitchen and breakfast area. Can hear everything
Genuine Hotels.com guest review
4 night family trip Nov 1, 2014
A Traveler
US
4.0 / 5Excellent
"Very good except for the dog"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
This hotel is very nice. The room was great, the breakfast buffet was plentiful and the indoor pool was a nice touch (although it was a little cold). The main problem was a whining dog in the room next door that kept me awake for a couple hours. The hotel should put guests with pets in rooms that are empty on both sides, or have a section that's just for pets. I specifically requested a quiet room, so they shouldn't have put us next to a room with a dog.
Genuine Hotels.com guest review
1 night family trip Nov 1, 2014
Michelle
US
5.0 / 5Outstanding
"Country Inn & Suites South Charlotte"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was great, nice room, good breakfast, and they allowed pets.
Genuine Hotels.com guest review
1 night romance trip Nov 1, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was a very nice place. Breakfast was good the next morning and the staff was very nice.
Genuine Expedia guest review
Other trip Nov 2, 2014
A Traveler
US
2.0 / 5Fair
"Charlotte stay"
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    1.0
In for one night. Room had a smell when a/c was running. Tooooo far out of Charlotte proper. Had I known thst I would have booked elsewhere. Breakfast was not as advertised
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E
Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room. We will discuss the conditions of your room with hotel management to ensure all guest rooms are up to Country Inn & Suites standards. Your comments are valued, and your suggestions will be used to consider improvements in the future. We hope for another chance in the future to exceed your expectations.
1 night family trip Oct 29, 2014
candis
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Very nice. Quick overnight stay. Nice, clean, friendly staff.
Genuine Expedia guest review
Other trip Nov 1, 2014
A Traveler
US
4.0 / 5Excellent
"Quiet stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    3.0
Quiet room, comfy bed, and friendly staff. Easy access to IS 485. Hotel entree is along a small road and difficult to find for the first time. No other business around, which makes hotel a bit isolated but much quieter,
Genuine Hotels.com guest review
1 night romance trip Oct 26, 2014
A Traveler
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews