All hotels in Matthews, North Carolina, United States of America
1 room, 2 adults
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2001 Mount Harmony Ch Rd, Matthews, NC, 28104, United States of America, ‏‎855-239-9401
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4.2 / 5Excellent

Score breakdown (from 371 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.4
  • Comfort
    4.3
  • Condition
    4.2
  • Neighborhood
    4.0
5.0 / 5Outstanding
"loved it"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The gentleman at the desk was extremely helpful and even gave me some great advise on how to keep my wedding ring in excellent condition.
Genuine Hotels.com guest review
1 night business trip Jan 23, 2015
DeCarlos
US
4.0 / 5Excellent
"Just ok"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Our stay was fine. To sum it up, the beds were NOT comfortable AT ALL. The pool was nice, the front desk staff was great, the breakfast was not great but fine, and the lady who helps with the breakfast was not helpful. She was condescending and snippy with customers and it was not appreciated- definitely the worst part of our stay. But it was a nice hotel.
Genuine Hotels.com guest review
1 night family trip Jan 18, 2015
Kirsten
US
4.0 / 5Excellent
"Best hotel I have stayed"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Everything was excellent, will stay again. Love everything!!!
Genuine Hotels.com guest review
1 night family trip Jan 24, 2015
Alma
US
4.0 / 5Excellent
"Good hotel for a road warrior."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Comfortable room. Breakfast may leave you hungry....
Genuine Expedia guest review
Other trip Jan 27, 2015
Kevin
US
5.0 / 5Outstanding
"Awesome!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
LOVED this hotel! Everyone was helpful and the pool was amazing!
Genuine Hotels.com guest review
2 night trip with friends Jan 23, 2015
Jill
US
5.0 / 5Outstanding
"Excellent value"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This property is off the beaten path and is a great dog friendly motel. I wanted to find an affordable place to stay with my college aged daughter so we could enjoy a relaxing weekend. I couldn't believe how affordable this motel was. It was a step above most budget motels. The foyer was nice and welcoming, the breakfast area was full of choices and roomy, and front desk staff was very friendly. Our room was clean and the bathroom was very roomy. I would highly recommend this property!
Genuine Expedia guest review
Other trip Jan 26, 2015
WNCTravelmom
US
5.0 / 5Outstanding
"Very nice hotel and accommodation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The service was great the accommodation was outstanding and the facility was very clean
Genuine Expedia guest review
Other trip Jan 25, 2015
nc
US
5.0 / 5Outstanding
"Nice, clean, convenient"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was unexpectedly in Charlotte on business and needed a quiet, comfortable hotel, ideally with an indoor pool, not downtown and not by the airport. The Country Inn and Suites was exactly what I had hoped for. Breakfast was good and of course those cookies!
Genuine Expedia guest review
Other trip Jan 24, 2015
Justin
US
3.0 / 5Good
"Ice Hockey Team"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
didn't have the proper reservations. Made for a late check-in. Hotel had given away reserved rooms since the team didn't check in until 2300.
Genuine Expedia guest review
Other trip Jan 22, 2015
VMI Ice Hockey
US
4.0 / 5Excellent
"Pleasant visit"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    3.0
Hotel attendant was very courteous and helpful. Room was fine. Odd that the drapes would not block out the street light. Breakfast was fine.
Genuine Hotels.com guest review
1 night romance trip Jan 15, 2015
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
X\Staff was welcoming and facilities were clean and Quiet and comfortable. Will stay here every time we visit Charlotte.
Genuine Expedia guest review
Other trip Jan 15, 2015
Harold
US
5.0 / 5Outstanding
"Hockey weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very friendly staff
Genuine Hotels.com guest review
1 night family trip Jan 10, 2015
Chris
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This was a great place to stay.
Genuine Hotels.com guest review
3 night business trip Jan 5, 2015
Diane
US
4.0 / 5Excellent
"Very nice"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    3.0
Very nice hotel, especially for the price. Room was very clean although the mattress was a bit uncomfortable. Also a little difficult to get to from the highway but would still stay here again when we are in the area. Staff was very nice.
Genuine Hotels.com guest review
1 night business trip Jan 2, 2015
Michael
US
5.0 / 5Outstanding
"quality hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We had a really nice stay here. The room was comfortable and had a separate office, tv, sitting room with sofa separate from the bedroom. I really liked this feature. Also, the breakfast had quite a variety of foods to satisfy any appetites. The heated pool was nice too. I would definitely stay here again!
Genuine Hotels.com guest review
2 night family trip Jan 2, 2015
Linda
US
4.0 / 5Excellent
"GREAT PLACE AND HEATED POOL!"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Great service. Great food. Great pool but wish it would of been a little warmer. The kids enjoyed being in the pool all day and staying on the first floor next to the pool.
Genuine Hotels.com guest review
2 night family trip Jan 2, 2015
Vickie
US
5.0 / 5Outstanding
"Nice place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Stopped here on our way to Atlanta. Lobby is nice, room is nice and beds are VERY comfortable! Nice breakfast also with plenty of seating.
Genuine Hotels.com guest review
1 night romance trip Dec 26, 2014
Leanna
US
4.0 / 5Excellent
"Clean, inexpensive, family friendly"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
This hotel was great, for many reasons. Location was very convenient--easy access to main highway. No shops or entertainment within walking distance so if that's what you are looking for then this place is not for you. Pool and fitness room were decent but small. Complimentary breakfast was excellent. Front desk staff was awesome. The only real complaint I have is that the towel service was bad--we had to go get fresh towels from the pool. If you are traveling on a budget this hotel is a great choice.
Genuine Hotels.com guest review
4 night family trip Dec 26, 2014
Melissa
US
5.0 / 5Outstanding
"very satisfied"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Everyone was so nice, right from the start. Hoteky is very accessible from front & rear entrances.
Genuine Hotels.com guest review
4 night family trip Dec 22, 2014
Claire
US
5.0 / 5Outstanding
"The Best!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Country Inn and Suites has become go to hotel when I am in the Charlotte area! GREAT Place for a GREAT Price!
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
Debra
US
5.0 / 5Outstanding
"Friendly hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
I have always had a great experience at this hotel. The staff is friendly and accomodating.
Genuine Expedia guest review
Other trip Dec 31, 2014
Mandy
US
5.0 / 5Outstanding
"Stop over to Murrells Inlet our home"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
It was a great experience ! Easy check-in ,Hot coffee and cookies . Had a good sleep and got up ready for the nice breakfast buffet . Which was really good .
Genuine Expedia guest review
Other trip Dec 30, 2014
Ken
US
5.0 / 5Outstanding
"Would stay again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
The staff was friendly. Everything was good, the pool, breakfast was hot, and the room was good.
Genuine Hotels.com guest review
2 night family trip Dec 26, 2014
Angela
US
4.0 / 5Excellent
"Good value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good all around. Would stay there again. Enjoyed the pool.
Genuine Hotels.com guest review
1 night family trip Dec 26, 2014
Richard
US
5.0 / 5Outstanding
"great place to stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We would stay here again .The staff was very helpful and pleasant. It is close to everything. The place was very clean and comfortable.
Genuine Hotels.com guest review
2 night family trip Dec 21, 2014
A Traveler
US
5.0 / 5Outstanding
"I would be more then happy to stay here again!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My stay overall was great! The room was very clean. The bed was super comfortable and so were the pillows. The pool was very clean and warm, didn't need to tip toe at all. They had tons of choices during breakfast, and they were all good. The staff was very friendly. There was a man at the front desk named Duane that went out of his way to help me with food that I brought from home! He was so sweet someone should give this man a raise. The gym looked like it had a nice amount of choices of machines but I didn't get a chance to use anything. I would recommend this hotel to anyone that wanted a nice clean place to stay! There was plenty of locations for food, shopping, and entertainment! I'm happy to give 5 stars about everything!
Genuine Expedia guest review
Other trip Dec 28, 2014
Christina
US
5.0 / 5Outstanding
"Pleasant surprise"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Only complaint was it was a little hard to find and that was because of road construction. We would stay there again.
Genuine Expedia guest review
Other trip Dec 26, 2014
A Traveler
US
4.0 / 5Excellent
"One night stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Property was better than anticipated. Clean and quiet. Only negative was that the one and only ice machine was broken.
Genuine Hotels.com guest review
1 night romance trip Dec 20, 2014
Donald
US
4.0 / 5Excellent
"Decent place"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    2.0
Like most Country Inn and Suites hotels, this was a nice place to stay. The exercise room was small, but it was clean and safe. It was on the main floor near the front desk. The bed was clean and comfortable. The only problems I had with the hotel was that it was kind of out of the way on the loop and it's located across the street from a seedy looking strip club which made me worry about leaving my car in the parking lot. My car was fine, though. Also, the lady who runs the breakfast room was a control freak. She wouldn't let me prepare my own waffles and she looked over my wife's shoulder why she was pouring coffee. The waffles were awful, by the way. They tasted like the batter had been out there a while. Overall decent place to stay, but don't expect a great breakfast and steer clear of the waffle police.
Genuine Hotels.com guest review
1 night family trip Dec 19, 2014
Oscar
US
5.0 / 5Outstanding
"Best room for the money!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
The bed could have been a little more comfortable but the room was very clean and the whole hotel looked well kept. They had plenty of choices for breakfast and the food was ok. I was a nice clean area to eat and the lady was very friendly.
Genuine Expedia guest review
Other trip Dec 23, 2014
Mike
US
5.0 / 5Outstanding
"bad breakfast"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The stay wad great,but the breakfast was not very good. TgeThe orange juice was very watery . The eggs were bad and had too wait a long time for them. But are room was great and clean.
Genuine Hotels.com guest review
1 night family trip Dec 20, 2014
rick
US
5.0 / 5Outstanding
"Matthews stay for the holidays...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This is out home away from home when visiting family....
Genuine Hotels.com guest review
3 night family trip Dec 12, 2014
Jewel
US
4.0 / 5Excellent
"Pleasant Three Day Stay"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Very nice room. Clean, comfortable, pleasant and quiet. A little tricky getting into the parking lot. Prominent advance notice of the tricky U turn (for southbound drivers) across 3 lanes of 50+ mile an hour traffic would have been helpful. I did not download a map since I rely on my GPS navagation, which was little help in this case. Well worth it overall.
Genuine Hotels.com guest review
3 night family trip Dec 5, 2014
Luke
US
5.0 / 5Outstanding
"Awesome stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I spent a long weekend at this hotel, and all I can say is that I was very pleased in choosing it. Friendly staff, clean and quiet room, reasonably priced.
Genuine Expedia guest review
Other trip Dec 15, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice price"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The staff was very friendly. The Lobby was very cozy. They had a great breakfast. The suite itself was very clean and comfortable
Genuine Expedia guest review
Other trip Dec 13, 2014
Ed
US
5.0 / 5Outstanding
"Just the way you like it -"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Third or fourth visit and have had perfect accommodations once again.
Genuine Hotels.com guest review
3 night trip with friends Nov 20, 2014
Gregory
US
5.0 / 5Outstanding
"Country Inn and Suites, Matthews, NC"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very nice comfortable room. Hotel is a little bit out of the way and somewhat tricky to access from I-485. You have to drive approximately 1/2 mile past the hotel and do a U-turn to come back to it. The only negative that I saw was that the parking lot was littered with cigarette butts.
Genuine Hotels.com guest review
1 night romance trip Dec 6, 2014
Joseph
US
5.0 / 5Outstanding
"Best hotel in the Charlotte area!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Tod and I believe Dwayne is his name at the front desk are hands down the nicest people I've met since I've been here, extremely accommodating. I've stayed here four nights now and I couldn't ask for anything more.. The breakfast is something you won't get any where else for the price of the room. The room is notifiably clean and comfortable. Any issues we've had have been taken care of immediately, the only complaint is the Wi-Fi isn't the strongest but it does work well.
Genuine Expedia guest review
Other trip Dec 7, 2014
Zak
US
2.0 / 5Fair
"Old and smelly"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The hotel was pretty old. The room smelled like a wet dog so I changed rooms and the second room was not much better. Even when you walk in the hotel there is an unpleasant smell. The carpet in the rooms were stained and had holes. It really was not a good hotel for the money.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E
Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay and the horrible smell. We take the time to listen to your constructive comments so we can continually improve our services.
Other trip Dec 5, 2014
A Traveler
US
4.0 / 5Excellent
"Clean room and EXCELLENT Breakfast!"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
Good room for the price and EXCELLENT morning breakfast! They had the usual waffles, cereal, bagels, but also had scrambled eggs, bacon, biscuits, and gravy. The room was clean, but their was a cigarette burn on the comforter and their was a big stain in the carpet. Also, both plugs at the desk were being used for the microwave and the refrigerator.
Genuine Hotels.com guest review
1 night business trip Dec 2, 2014
A Traveler
US
3.0 / 5Good
"Fine for a short stay"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The service was very friendly and accomodating. The rooms were clean and just fine for a quick one night stay. The bathroom and location are the only reasons I did not rate higher. There was no rug or bath mat, so stepping out of shower, had to use towel. Also, the face of bathroom counter, where the kleenex box is, was literally about to fall off, possibly onto a guest's toes.
Genuine Hotels.com guest review
1 night business trip Nov 28, 2014
A Traveler
US
5.0 / 5Outstanding
"One night only, booked on the road"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was a last-minute booking, and only for one night. I couldn't be happier with the service or the room.
Genuine Hotels.com guest review
1 night family trip Nov 29, 2014
amy
US
5.0 / 5Outstanding
"Quick Overnight"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I was just having a quick overnight in Charlotte on my way home to visit a friend and it was a wonderful stay at this hotel. The hotel looked brand new and everyone was friendly and helpful.
Genuine Expedia guest review
Other trip Dec 1, 2014
Reb
US
5.0 / 5Outstanding
"mike and linda"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We've been here before, and we like it a lot. They have a great breakfast, we can get any thing we need quickly. The desk people are very helpful
Genuine Hotels.com guest review
4 night romance trip Nov 25, 2014
Michael
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Good. Would stay here again. Stayed for one night. Only initial challenge was finding the hotel.
Genuine Expedia guest review
Other trip Nov 30, 2014
A Traveler
US
4.0 / 5Excellent
"excellent, clean and a great price"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    3.0
Great hotel east of Charlotte, clean and great staff all for a low price
Genuine Hotels.com guest review
3 night family trip Nov 25, 2014
William
US
4.0 / 5Excellent
"Overnight stay to go to the U.S. Whitewater Center"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Nice room, helpful staff, good breakfast, and convenient location.
Genuine Hotels.com guest review
1 night trip with friends Nov 23, 2014
Nina
US
4.0 / 5Excellent
"One night stay."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
In general, we thought the hotel was very nice. Having said that however, the bathroom was in need of many minor repairs. Sloppy workmanship. $5 pet charge.
Genuine Hotels.com guest review
1 night romance trip Nov 22, 2014
Charles
US
5.0 / 5Outstanding
"Great Hotel."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    2.0
Great staff! Very attentive and courteous. Only thing is the area is OK, across from a strip club.
Genuine Hotels.com guest review
1 night business trip Nov 19, 2014
Michael
US
5.0 / 5Outstanding
"Best choice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very clean and comfortable
Genuine Hotels.com guest review
1 night romance trip Nov 20, 2014
GERALD
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews