"Our Short Vacation"
We flew from New Hampshire to visit friends in Charlotte, NC. Country Inn & Suites is located right between our friends homes. We will stay there the next time we visit that area.Genuine Expedia guest review
"All that glitters is not gold!"
The front desk was rude, the WiFi does not work well at all, very annoying and when you try to get help the staff is rude and disrespectful. The pool area is so hot that you can not breathe ( I lived in Tucson, Arizona so I know HOT) a The side door to the pool we opened up to let the stifling air out looked like it was damaged and needing serious repairs. […] and the pool was fillthy dirty on the wide steps and all around the pools edge where you hold on to etc. its was filty dirty also. The comforters smelled strongly of body odor and the Free breakfast staff is rude, noise and discriminates. I paid though Hotels. So my refund was not immediate. I have to wait 5-7 business days. I felt with not being able use the pool and at the other issues I wanted to be transferred to a sister hotel where the pool was clean and correct temp. Staff played a deaf ear to the pool issues at first but them admitted it was a on going issue. They refused getting my family and I another hotel and basically another issue except the comfort to which housekeeping replaced, it was a horrible place to stay. Very discourteous by some of the staff not all. They need to fix the WiFi but not sure they want to spend the money. Same with repairs and pool. The place needs attention and not sure it will get it. Stay at your own risk. I did call days ahead of time to make sure our stay was great, well it was horrible. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E Thank you for taking the time to share your feedback. We apologize for the dissatisfaction with the pool area, the staff service and the lack of WI-fi service during your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.
"Little pricey for 2 1/2 star hotel"
The hotel was nice enough. We stayed during race weekend and so the rates were higher. We paid what we usually would pay for a 3 star. The beds were comfortable, although I could feel the springs in the mattress. We stayed in a suite and the pull out couch was terribly uncomfortable, but most are. We would stay there again but the price would have to […] be less than what we paid. Staff was nice. Breakfast was great! We didn't use the pool so I can't speak to that. I used to be a resident in this area and can tell you that you are close to everything at this hotel. Just hop on 485 and you're good to go. The hotel is in Matthews but is also next to Indian Trail. Both cities are really nice and have low crime rates. Overall a good stay. Read moreGenuine Hotels.com guest review
This is hands down the best non-resort class hotel I have stayed in. Ever. Awesome helpful staff, very clean facility (except for one big carpet stain near door), very comfortable. The breakfast was amazing. Seriously. I can't believe I am writing that. My only complaint was that we got a dual queen-bed room because my g/f's mother couldn't stay in […] her home as she was going into an assisted living facility and we were charged an additional ~$40 in "extra guest" fees for three nights. Not sure how that can be justified. I could understand maybe an extra $5 a day for breakfast but there was nothing else provided that I could see that that covered. Read moreGenuine Expedia guest review
Very nice accommodations.Genuine Hotels.com guest review
Price a little high. First place I stayed was not as expensive and just as I rated this one.Genuine Hotels.com guest review
"Even the pre-reno CIS was to our expectation."
Very good quality for the price. Expectations met.Genuine Expedia guest review
The staff recognized us from a previous stay. Super friendly. Newly renovated.Genuine Hotels.com guest review
"Nice basic hotel"
Nice basic hotel which was clean and reasonably priced.Genuine Expedia guest review
I was furious. The ONLY reason I left my home in Charleston to travel to Charlotte was to get a good nights sleep on Thursday and be fresh and ready for the birth of my daughter's twins. The hall's were very noisy from 3 am to 4 am. I finally got up and complained at 4 am. I would have gotten up sooner but I thought maybe the people were settling in […] and would finally quiet down. The reason I am over the top furious is that I over slept from lack of sleep and was late for the arrival of my twin grandchildren. I was tired all day. I could have saved 100+ dollars and stayed in Charleston and gotten up and left at 4 am and made it to the hospital. To top it off, I tried to speak to the desk the next morning hoping to save on my bill since I didn't get any sleep but since they had had several car break ins and police were there, I was rushed out. I will not stay there again! I am going to call motels directly so I can ask questions and get my money back if I am dissatisfied. Since I went through Hotel.com I feel like that is why I wasn't offered a discount for a horrible sleepless night. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E Dear Laurie, Thank you for taking the time to reach out to us. We understand how important a quiet environment is and apologize for any noise in the hallway late at night. Your feedback helps us prevent situations such as this in the future. We hope you will give us another chance if you are in the area again.
"Clean, Convenient and Comfortable"
Pleasant as always.Genuine Hotels.com guest review
"A pleasant stay in Matthews"
This hotel was very nice to stay at in Matthews. The woman we checked in with was very nice and my son liked her so much he wanted to hang out with her. The room was nice and the pool was a decent size. The breakfast was hot and delicious. The beds were on the soft side which was the only downside for me because I need a firm bed because of back issues. […] Regardless, I would recommend this hotel to anyone staying in Matthews. Read moreGenuine Expedia guest review
"Country Inn Mathews went above & beyond"
We received a call Monday afternoon and immediately had to drive 14 hours to NC. After some brief business Tuesday morning we needed to find a place to stay. There was nothing in that area so we had to venture out a little further. I had only researched pet friendly hotels but it turned out that wasn't needed. However we did want an indoor pool and […] a reasonable rate. We opted to use this hotel and booked via laptop from the car. Even though it was only mid morning we drove to the hotel as we were exhausted. The front desk girl was awesome. She gave us an upgrade to a suite and personally checked the room to make sure it was immediately ready. We were resting in less than an hour of booking and that included a half hour drive! Our stay was wonderful. The room was clean, spacious, and comfortable. The pool was perfect. My husband enjoyed the fitness equipment. The breakfast was outstanding. The only negative we encountered was having to take back roads to reach the hotel, even though it faces the highway. Fortunately our GPS got us there. It was well worth the effort. The area had lots of restaurant options and the staff helped us find a nice park where we could enjoy the beautiful weather. We would definitely stay there again. Read moreGenuine Hotels.com guest review
"New favorite hotel"
I was somewhat apprehensive with a couple of the reviews I read, but I thoroughly enjoyed my stay at this hotel. My husband and I agreed that, should we travel this way again, we will stay at this hotel. The staff were incredibly friendly and helpful; the room was clean and welcoming; the pool was warm, clean, and open late hours; and the breakfast […] was phenomenal. I have never enjoyed a breakfast at a hotel better. The pool ranged from 3-4.5 feet, perfect for my family's needs. The decor has recently been updated and had a quaint country feel to it with the chairs by the fireplace and the rocking chairs on the "porch" (front entryway). This hotel also had books that we could check out to read while there. The only negative that I had was that the pillows weren't as fluffy as I like, but that is often the case for me in hotels. Maybe I'm just picky. :-) The hotel was close to restaurants and easy to spot off the highway. By far one of the best, if not the best, experiences I've had at a hotel. Read moreGenuine Hotels.com guest review
Our experience was just delightful. The room was very clean and it was wonderful that the entire hotel was smoke free!!!! The staff was very helpful and polite. We had to ask about the comforters because our daughter is allergic to down and the desk clerk went out of his way to find the fiber content for us. Thank you Country Inn and Suites for a wonderful […] stay!! Read moreGenuine Expedia guest review
Staff was amazing, so nice.Genuine Hotels.com guest review
"Nice for one night"
Clean hotel good price. Must have been a dog show weekend because it felt like walking into Petsmart. People with dogs blocking hallways. Thankfully so tired I did not hear dogs barking but slept with white noise app on phone.Genuine Expedia guest review
We spend a delightful time. hotel staff were very friendly. front desk Mngr was very nice and friendly.Genuine Hotels.com guest review
The hotel was very nice but the a/c was not working properly.Genuine Hotels.com guest review
"Would not book this hotel for future stay."
I checked in an hour after check in time and room was still not ready. The toilet consistently had the water running.Genuine Expedia guest review
Everything was great.. I recommend this hotel to anyoneGenuine Hotels.com guest review
The hotel, being average priced, was superior in every respect. I would highly recommend. Breakfast was even great!Genuine Hotels.com guest review
Had a wonderful stay visiting family. The hotel has a nice indoor pool and friendly staff and great breakfast!Genuine Expedia guest review
Very clean. Enjoyed the convenience, quality and variety of the breakfast. First time at a pet friendly hotel. Worked out well.Genuine Hotels.com guest review
"Enjoyable overnight stay"
We have stayed several times in other Country Inns and have always had excellent stays. Desk staff was very friendly on check in and on check out. Enjoyed the free cookies. The only drawback to our stay was an unsettling noise on the elevator. Will be staying here again and also at other Country Inns.Genuine Expedia guest review
"Very friendly staff."
This is a warm and welcoming hotel. It's small enough that it felt personal. Even the kitchen staff was very friendly at breakfast. We had a King suite for the weekend and after 2 days, the kids were saying, "When we get home, can we go for a swim." It was so comfortable, it felt like home away from home. Best of all, we were on the 2nd floor near the […] guest laundry room, along with a Noon check-out time, which made it easy to do laundry before we checked out...so nice to go home with clean clothes! Read moreGenuine Hotels.com guest review
"Worst Experience of My Life."
This was the WORST experience of my life. I have been in and out of hotels throughout my life for business trips but also for personal vacations and this was BY FAR THE WORST customer service experience; hospitality and overall experience known to man. Not only were the front desk people extremely rude to my guests and I but offered no type of service […] for our issues with them. One of the front desk woman laughed at my guest and I when we asked her to hold our room because we had forgotten our ID's in another hotel, she offered no assistance when looking for the managers number and we had to find the Hotels.com number ourselves. The following morning, the gentleman that was at the desk was JUST AS RUDE as the woman the previous day. He said that my guests and I were an inconvenience to the hotel because we had checked out 30 minutes later; AFTER we had checked in around 2am to begin with. Most ridiculous experience of my life and never will I return to this place AND i highly recommend no one else either. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Charlotte I-485 at Hwy 74E We apologize for the disappointing service you received from the staff. We want to make sure our guests are comfortable and receive the best service from the front desk staff.
"pretty close to charlotte without being inthe city"
overall it was okay. breakfast was nice. room was a little dated. for the price, location was pretty good and close to almost everything needed in the city. only takes about 20 mins or so to get either into or out of the city assuming not rush hour. close to several restaurants. across the street from service station and not far from grocery.Genuine Hotels.com guest review
"Great rooms - no internet"
I would have stayed longer but the internet was not working. When i checked in they said it was "sporatic" yet it never worked while I was there. I asked the morning front desk person if it would be working at all and they said "no" . I had a huge work project to do and would have chosen somewhere else to stay if I knew it would not work at all.Genuine Hotels.com guest review
The hotel was great for the price. The pool was not up to temperature though even though I called a week in advance to make sure the water would be warm for my toddler to enjoy, but during winter I'm sure that is a difficult task! The room was clean and fresh. The heat was VERY dry so if you have a little one bring a humidifier, not a bad reflection […] on the hotel just a fact of life with the type of heater used in hotels. The staff was super friendly, make sure you stop to pet the resident cats outside, they are cute and friendly. Breakfast was good and changed from saturday to Sunday so you didn't get bored with it. They were even nice enough to make my son a cup of milk at night as we forgot to pick some up at the store. We will stay here again on our next visit. Read moreGenuine Expedia guest review
From the cookies at the front desk given out generously by very friendly staff, to the nicely cleaned beautiful room, this hotel visit was delightful. We took advantage of all the hotel had to offer....the treadmill was nice to run on..the kids had fun swimming in the pool , and the breakfast was delicious! We will definitely be coming back when ever […] we have another hockey game in town. Read moreGenuine Expedia guest review
"Excellent Horel Stay"
Enjoyed the stay, the room very clean and the receptionist called to see if everything was fine with the room shortly after getting inside.Genuine Expedia guest review
The room was very spacious and clean. This was the first time we stayed at a Country Inn and Suites and we would go back. Nice place.Genuine Expedia guest review
"Country Inn & Suites"
Love this hotel - excels in every area. Thank You for another enjoyable stay!Genuine Hotels.com guest review
"Highway sign, why not?"
We had a pleasant stay however my big critique is that it isn't a sign that you need to turn right on the highway way before you see the hotel. A small sign indicating "turn here for country inn" would have made our experience perfect. We drive once a year from NY to Florida via Atlanta/Charlotte and we are usually very tired by the time we get to the […] hotels to rest. Not even willing to think much. The pool was excellent and our young children truly enjoyed it. Read moreGenuine Hotels.com guest review
"I'd stay again"
Great place! I would recommend.Genuine Hotels.com guest review
"I would stay again!"
Great Service, Great PriceGenuine Hotels.com guest review
Nice hotel.Genuine Hotels.com guest review
"Overall very good stay."
I can't say enough about the staff at this hotel. The front desk staff were more helpful and welcoming than I am used to seeing at more expensive hotels. They took a lot of time and personal interest in helping us with recommendations about the area. This was invaluable and very appreciated. The breakfast attendant kept the room very clean, provided […] good assistance when needed and was very pleasant. Although the hotel itself was in need of some minor updating the location and friendliness of the staff more than made up for those shortcomings. Read moreGenuine Expedia guest review
This is convenient to a customer. One of the only reasons I stay there.Genuine Expedia guest review
"Stay here often"
Good location, friendly & helpful staff. Property could use some updating, but it's always clean and well-maintained.Genuine Hotels.com guest review
it was okGenuine Hotels.com guest review
Business trip. Only bad thing is negotiating one-way street out of this hotel.Genuine Expedia guest review
The hotel staff was VERY friendly and accommodating, the amenities were very nice, everything was clean, quiet, and pleasant. In addition, the price was reasonable. I would definitely recommend this hotel to others!!Genuine Hotels.com guest review
"Great stop for family"
We were happy with our stay. Pool was great. Cookies great. Separate bedroom with door was perfect for our baby to sleep while the other kids could play. Perfect stop for families.Genuine Hotels.com guest review
"Nice Room- Average Service"
It's a nice room in a hotel that's somewhat out of the way as in it sits out by itself but very convenient to highway and many restaurants, shopping, etc. Breakfast was actually decent looking-hashbrowns, sausage links, eggs, etc. Unfortunately the scene was unruly with about 4 children under 10 of same family running unbridled and unattended by their […] Parents, touching things and using their hands to handle food so I did not eat the breakfast as planned. I don't suppose the hotel breakfast attendant could do anything about that but it did deter us from eating. The bed was comfortable, linens adequate and could actually get a good stable temperature which is hard in hotels sometimes. My only complaint was though I was only one at check-in, on a quiet weekday afternoon, it took the Clerk too long because she was preoccupied talking and gossiping with a Maid who'd lost or left her keys and another associate who was behind the desk. She didn't work straight through our check in as she kept stopping to comment on their discussion. What should've taken 2-3 minutes took twice as long. Overall though I will stay here again. Read moreGenuine Hotels.com guest review
"Nice hotel, friendly staff"
Expedia special only let me register for one night at a time, so I had to work it out with the hotel to stay in the same room. They worked with us.Genuine Expedia guest review
Nice hotel right off highway for good price, clean & comfortable room, hot breakfast with excellent service by Ms Ming. Thank you!Genuine Hotels.com guest review
"Cheap hotel...for a price."
Just wanted a cheap hotel in this area and this was a good deal...but, we wanted a non-smoking room and ended up with a room that had obviously been smoked in. Burn marks on the carpet, on top of the tv, and smoke smell- combined with a musty ac smell- was not pleasant. The staff was great and breakfast was good though.Genuine Expedia guest review
"Good for the price"
Quiet, comfortable, affordable! It was perfect room, and the price was awesome. Staff was friendly & helpful.Genuine Expedia guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )