The Old Mill is clearly the kind of hotel people choose for weddings and conferences and like many of these places can feel a little soulless, especially since the large hotel was clearly not full for the night we stayed. The room was comfortable, if a little small, and everything was spotless. Breakfast was really good with excellent service, and a […] lovely location next to the courtyard. Since the restaurant was closed, we ate in the bar for our evening meal which was a little cramped, but the food was delicious. Read moreGenuine Hotels.com guest review
Rooms are comfy and quite, staffs friendly, great location, save lots taxi fares to central, very near to subway but no train noise heard from room, nearby river and park walk, good place to stay.Genuine Hotels.com guest review
The Old Mill was a lovely inn to getaway to for my anniversary with my wive. It proved to be a unique weekend, thank you to the team at the Old Mill.Genuine Hotels.com guest review
Excellent place to stay, wonderful environment, very clean and very friendly. Very strongly recommend this place if you've never been.Genuine Expedia guest review
"Quaint & Charming"
Very unique facility, location was great an easy commute from the Airport and very close to downtown business sector on Bloor street.Genuine Expedia guest review
"Nice contrast to the concrete towers downtown"
Great stay with an upgraded room. Super friendly staff and quiet, comfortable room. Free parking and a good breakfast buffet.Genuine Expedia guest review
"The Old Mill"
The stay was great, perhaps too short. There is nothing to complain about. Great folks, nice ambiance and excellent food. Who says location, location, location. I say, all of the above. But please do not expand it any more. You will loose the old English charm.Genuine Expedia guest review
"night before the wedding"
The staff was great - very accommodating to what we needed. Hotel location was perfect for us - as we needed to be in the West End of Toronto. We booked 2 nights (1 before our wedding and the other night after). Great customer service and Vaz made sure to simplify the details. Thank you for such great care. Only eye sore was that there is construction […] on the street in front of the lobby, otherwise, the neighbourhood is a very 'green'. So once the construction is done, pictures taken from any angle will be beautiful. Read moreGenuine Hotels.com guest review
very charming, good staff, great location. A boutique hotelGenuine Expedia guest review
"Great stay, just didn't like their pillows"
Excellent staff, excellent service, beautiful grounds, beautiful room, etc. My one complaint was the pillows. King size bed and I expected the multiple pillows on it to be different levels of firmness/fluffiness but it seemed they were all the same. My partner and I couldn't find one that was comfortable and kept waking up throughout the night. I'm […] surprised there weren't extra pillows in the closet. I would still recommend this hotel to friends and family looking for a romantic getaway! Just test the pillows! Read moreGenuine Expedia guest review
ll went well as a staff member wheeled myself and my mother-in-law through the kitchen and back corridors to get us to where we needed to be. The attention in the reception hall was just as great as we transferred onto the dining room chairs. A staff member parked our wheelchairs to the side and brought them to us as needed. All of that made our stay […] enjoyable and stress free. Thank you. Read moreGenuine Expedia guest review
"Our accommodation was great!"
The landscaping was beautiful and the gardens lush. The breakfast was more than adequate and the dining room and service pleasant. The only drawback was the street construction, which made it difficult to access the entrance especially at night. Overall it was a satisfying experience.Genuine Expedia guest review
"In a quiet spot near the subway"
The only drawback is that the opening times for the bar and bar snacks is a trifle odd as you can't get any food before 2 pm unless you use room service. Also the restaurant doesn't open on Mondays, even in the height of the seasonGenuine Expedia guest review
"Nice historical worth to wander around"
I had one night standing, but overall, it kept my satisfaction how I had asked staff to adjust my roomGenuine Expedia guest review
"Beautiful hotel with great ataff"
Everyone in this hotel is really pleased to help, Have no problem chatting with you and genuinely seen happy to have you staying there. Rooms are presented wonderfully, food is outstanding and the bar is excellent. You must stay here :)Genuine Expedia guest review
"Good hotel, not good value for the price"
We read online about their restaurant, pancakes and sauces, however our included breakfast was a cold buffet (there was a Black & Decker toaster...). No eggs, bacon, potatoes (no anything cooked actually), the juice was an orange cocktail, not fresh, the coffee was very ordinary filter. That was the biggest disappointment. The property is nice and well […] situated, but very small (takes about 2 minutes to take the full tour) and not anywhere near as charming as touted online (by their own site and some reviews). Cheap plastic chairs outside, the chapel garden was very underwhelming. We had a free upgrade from double bed to queen, which was nice, but even with that the room was nothing to write home about (actually, would have been pretty horrible with a smaller bed for what we paid). The therapeutic bath is actually a 1.5 person low-end whirlpool (with very few jets and a LOUD motor); not too sure about the usefulness of the 1.5 baths, we cannot fit two at the same time anywhere near comfortably. The room had almost no lighting, a tiny one bulb ceiling light in a corner, two bed-side table lamps. The pens (yes, plural, I trashed two during) I used to write the feedback were the cheapest I've used in decades (obviously this is irrelevant to the hotel experience, but we were already a bit disappointed with our stay and that took that cake!). At $150 a night, good value. At $300 for a double bed (thank God for Expedia's $200 deal and free upgrade to Queen), much overpriced! Read moreGenuine Expedia guest review
"Great spot for a wedding"
Fantastic stay, food, rooms, wedding. Parking lot not a great set up but overall fantastic stay.Genuine Expedia guest review
The staff is great and more then helpful. Rooms are clean.Genuine Hotels.com guest review
We attended a wedding at the Old Mill. What a great venue for a small to medium size wedding in the beautiful chapel. Staying at the Old Mill made the experience even better.Genuine Hotels.com guest review
We had a nice stay at the old mill. We did find however that the restaurant staff were in need of retraining. It took five different members of staff to sit us at a table. After ordering a bottle of sparking wine, the waiter kept holding it to the light to ensure we had finished it before serving our desserts (our choice surely!). We were also chased […] up the corridor after our meal to verify our room number after signing the bill and spoken to in a very rude manner. We found the service bizzare especially given Canada'a service culture which has been great in general. Rooms were nice but the bath needed upgrading . It was scratched and this but me off using it. Read moreGenuine Expedia guest review
"Falls short of its potential because of service."
Very nice facility and location, but short on basic services. We stayed on the 3rd floor for 3 nights in early July 2014. We had booked a room with 1 bed and 1 pull-out. Although this was clearly marked on the reservation, they did not make up the pull-out for our daughter. We had to call down at 10pm for bedding and to have the bed made up. The next […] day we left at 11am and were back at 6:15pm. Upon our return, neither door keys worked so we headed back to the front desk to have our keys recoded. Once inside our room we find it was never cleaned. My 13 year old daughter calls to report this and some guy at the front desk tells her it's just because they haven't had a chance to get to it yet... at 6:15 pm! After waiting more than 15 minutes for them to "get to it" I have to call and expedite their efforts. They arrive within 10 minutes and clean the room while we wait outside - offering no apology. The next morning, on our return from breakfast, my room key doesn't work - surprise! But my wife's did so we left for the day. When we returned that evening, of course, my wife's key no longer worked. We return to the front desk again only for them to try to give us the same keys back recoded. I refused those and made them recode new ones. On a high note, the continental breakfast was very nice. On a low note, the one mold covered strawberry was not - I am not sure how they could have missed that. They just need to step-up their basic services to become a very nice hotel. Read moreGenuine Expedia guest review
"Perfect base to explore Toronto"
Perfect for discerning travellers, away from the noise and bustle of the high-rise downtown hotels, just a 2-minute walk from Old Mill subway station and access to all the city via Toronto's excellent public transport system. Quiet, well-appointed rooms with all the necessary amenities and helpful, friendly staff.Genuine Expedia guest review
Response by Old Mill Toronto Thank you for choosing to stay with us whilst visiting Toronto. Truly a gem within the city allowing our guests the convenience of being connected to the downtown core by subway and being in a relaxing and comforting environment. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
"A nice location located downtown TO"
It was amazing, a beautiful hotel. Was there for only one night, wish it was a lot more. Took some time to walk around and take in the amazing surroundings of the old building. The food in the restaurant was also very yummy.Genuine Expedia guest review
Response by Old Mill Toronto Thank you for choosing to stay with on your one night getaway. Certainly on your next visit you will have the opportunity to relax and enjoy the many splendours we have to offer. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
"Inclined more for wedding parties than tourists"
Very Expensive had booked for six nights...A room upgrade was offered before seeing the one allocated, we did actually upgrade at 50 dollars per night having seen the original room which had what looked like toilet window glass in the main window! Based on three different accommodations whilst visiting Canada, this is the one we would not use agai […] n. Read moreGenuine Expedia guest review
I stayed for 3 nights for a wedding. The standard room was very comfortable. The Inn was an easy walk to great shopping and just 2 minutes to a beautiful park by the Humber River. The continental breakfast had lots of variety and the Sunday brunch was amazing. I would certainly return.Genuine Expedia guest review
Response by Old Mill Toronto Dear Jan, Thank you for taking the time to share your experience with future Expedia travelers. We are delighted to know you enjoyed all aspects of your stay and we look forward to welcoming you back again. Sincerely, Vas Kolovos Assistant General Manager
In the welcome book, Hotel President Michael Kalmar goes on about delivering the 'Wow' impression at the Old Mill...and deliver they did. Showed up at 3:00, room wasn't ready, but guaranteed by 4:00. I thought 'WOW', that's disappointing… told to go for a walk and they would call when the room became available. 4:00, no call so back to the front desk […] where a new crew was on and calmly checked us in. "What happened to the phone call?". The reply "All our rooms LITERALLY just became available 5 minutes ago"....and I thought, "WOW", they must LITERALLY have 20 room cleaning staff that simultaneously stepped out of 20 rooms and stated "ready!". Whatever, 4:00 is their guarantee and by golly they just made it. We were hungry...and though we knew they had a huge buffet on Sunday nights we knew up front we were not interested...so earlier checked online and saw that they had a pretty good pub menu. "Where's the pub?" I asked. "Right around the corner sir, but there is a private function booked until 7 PM". I thought "WOW", for the right price I guess they don't mind inconveniencing their paying guests. Directed to some pubs about a dozen blocks away...so off for a walk. Old Mill pub around 7:00, had a pleasant cheese tray and a glass of wine. Back to the room,and thought WOW, it is hot and stuffy in here. Turned the thermostat down as far as I could and heard the satisfying whir of the fans..but 'Wow', it made no difference, a sauna for the night. Not impressed Read moreGenuine Expedia guest review
Response by Old Mill Toronto Thank you for taking the time to write your review. We take our guest feedback seriously and I am sorry you felt we did not WOW you. AS promised you were checked into your room by our guaranteed 4pm check in time as we meticulously inspect all of our rooms before our guests are checked in. As we did have a private function in our Home Smith Bar, the staff did suggest our restaurant as a dining option as well as the neighbouring pubs and restaurants. Our staff make every effort to ensure our guests feel welcome. We hope to have the opportunity to renew your faith in us Sincerely, Vas Kolovos Assistant General Manager .
Room was smaller than expected. Room style was old.staff was awesome. Willing to help with extra candles, cutlery, towels and soap. Price of room very expensive compare to location and room sizeGenuine Hotels.com guest review
Response by Old Mill Toronto Thank you for sharing your review with us. We are happy to know you enjoyed our service. With regards to our room size we do have larger rooms available. Perhaps on your next visit you will reserve one of our r luxury king size room which may be more to your suitability. We look forward to hosting you again. Sincerely, Vas Kolovos Assistant General Manager
"A marvelous evening"
The hotel was beautiful. We ordered room service and the food was very tasty - as good as out in a nice restaurant. The room was clean as was the bathroom. The bed was one of the most comfortable I have slept on in a hotel. I would highly recommend the hotel. Next time I would like to try the spa (it was closed during our stay).Genuine Hotels.com guest review
Response by Old Mill Toronto Thank you for choosing to stay with us at Old Mill Toronto. We are delighted to know you enjoyed your stay with us. Upon your next booking we would be happy to assist you in making your Spa bookings as well. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
Stayed Easter weekend in a king sized room. Very well furnished with huge bathroom with jet tub for two. Had a fantastic meal in their dining room. Continental breakfast included- best continental we've had to date.Genuine Hotels.com guest review
Response by Old Mill Toronto Thank you for your glowing review of your stay over the Easter long weekend. We are delighted to hear you enjoyed all aspects of your stay including our premium continental breakfast. We look forward to having the pleasure of welcoming you back. Sincerely, Vas Kolovos Assistant General Manager
"the hotel is stunning and smells great"
However, to get from one end of the hotel to the other is not an easy task. We were guests at a wedding and many guests complained that getting from the lobby to the ballroom was ridiculous. Also, if you book a king suite with a pull-out sofa and assume that your kids can sleep on the pull-out sofa, you couldn't be more wrong. the pull-out is a single. […] one of my kids had to sleep on the floor Read moreGenuine Expedia guest review
Response by Old Mill Toronto Thank you for sharing your feedback. Old Mill is an expansive property with many levels and mush history to enjoy. We do provide maps to our guests at check in to help them navigate the different areas. With regards to our pull out sofa’s, they are the size of a double bed which adequately sleep one adult or two small children. We do have suites available with larger sofa beds We hope to have the opportunity to welcome you back and please book a suite which may be more suitable for your family. Sincerely, Vas Kolovos Assistant General Manager
"Nice hotel in South West Toronto"
The hotel has Old World charm right in the middle of the city of Toronto. It is beautiful inside and out. The rooms are large with gas fireplaces. The breakfast room is nice and bright with large windows.Genuine Expedia guest review
Response by Old Mill Toronto Dear Jan, Thank you for sharing your review of your most recent visit. I am happy to hear you enjoyed all aspects of your stay. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
"Great change from the usual chains"
Great hotel. Beautiful room. Pleasant staff. A little out of the centre of the city (you need a car), but free parking, internet access and great buffet breakfast included. Really enjoyed my stay.Genuine Expedia guest review
Response by Old Mill Toronto Thank you for sharing your experience with future travelers. We are delighted to know you enjoyed your stay. Conveniently located to the Old Mill subway stop we are just minutes to downtown. We look forward to welcoming you back again in the future. Sincerely, Vas Kolovos Assistant General Manager
"Great change from the usual chains"
Great hotel. Beautiful room. Pleasant staff. A little out of the centre of the city (you need a car), but free parking, internet access and great buffet breakfast included. Really enjoyed my stay.Genuine Expedia guest review
Response by Old Mill Toronto Thank you for choosing to stay at Old Mill Toronto. Truly an escape from the ordinary, Old Mill offers a relaxing environment for all our of our guests. Although we are not in downtown Toronto, we are just minutes away by subway with access just steps outside the hotel. We look forward to welcoming you back again in the future. Sincerely, Vas Kolovos Assistant General Manager
"Guys bring your loved one here!!!!!!"
Our stay was just superb!!!!!! Guys (young & old) bring your loved one here for an amazing stay. Our room was perfect I had rose pettles on the bed as we came in on our first day and a plate of chocolate covered strawberries and we both had a great massage on the Saturday. And a lovely dinner that night. I highly recommend the lamb it was heavenly. […] On Sunday afternoon I had the Gentlemen's Hot Towel Facial which was a my very first facial and it was simply heaven the hot towel was great I just wished that if she can keep the towel on for at least 40-45 min but still I was great. All the staff throughout the Inn were amazing very polite and helpful and if you had a problem they fixed it ASAP for you. So in closing if you want a great getaway I highly recommend it and if it was in the spring and summer I'm sure it would be even better because of the outdoor gardens would be spectacular and you could take a nice walk up and down the Humber river were the Old Mill sits on. You can bet that we will be coming and staying there again and again. THANK YOU VERY MUCH TO THE OLD MILL STAFF! Our stay was perfect. Read moreGenuine Hotels.com guest review
Response by Old Mill Toronto Thank you for sharing your most recent visit to Old Mill Toronto. We are delighted to know you enjoyed your overnight stay as well as the Spa services and all the romantic amenities. We look forward to welcoming you back again and again! Sincerely, Vas Kolovos Assistant General Manager
"Gotta love it..."
From the moment I called The Old Mill to enquire about reserving a room to the time I left( did not want to) I was treated royally by ALL the staff. Thank you for making my stay unforgettable!Genuine Expedia guest review
Response by Old Mill Toronto Thank you for your wonderful comments . We are happy to know you felt like "royalty" while staying with us. We look forward to welcoming you back again for more royal treatment. Sincerely, Vas Kolovos Assistant General Manager
"valentines date night"
amazing. beautiful Inn, stunning architecture, very friendly staff, delicious food, elegant rooms and everything was perfect. Asked hotel staff both a bathroom kit and it was delivered within 5 mins. 100% recommend for any couple on a special nightGenuine Hotels.com guest review
Response by Old Mill Toronto Thank your for choosing to stay with us for your Valentine's overnight. Our Specialty is romance and we are happy to know we provided you with the perfect romantic interlude. We look forward to welcoming you back again and again for more romance! Sincerely, Vas Kolovos Assistant General Manager
"Great Place to Stay"
Our stay at the Old Mill Toronto exceeded our expectations in many ways.. If you want to use the Old Mill Spa, you will need to book an appointment 2 to 3 weeks in advance. We did not know this and were unable to get in during our 4 day stay... This was very disappointing because I hear it is a great Spa.Genuine Expedia guest review
Response by Old Mill Toronto Dear Rory, Thank you for sharing your review with future Expedia bookers. Upon your next booking, please contact me directly so I may ensure you get a Spa booking for your and your wife. I look forward to welcoming you back to Old Mill Toronto. Sincerely, Vas Kolovos Assistant General Manager
Absolutely beautiful hotel. Service was amazing. Everyone was extremely nice I really just don't have a single complaint on either cleanliness or there overall service my stays was simply great. Will definitely be returning.Genuine Hotels.com guest review
Response by Old Mill Toronto Thank you for sharing your most positive comments with future Expedia travelers. We are thrilled to know you enjoyed all aspects of your stay with us. We certainly look forward to welcoming you back again in the near future. Sincerely, Vas Kolovos Assistant General Manager
"Friendly Hotel in the Big City"
Great place to stay if you want a very different experince in the city. Quiet residential area close to Bloor Vilage West.Genuine Expedia guest review
Response by Old Mill Toronto Thank you for sharing your experience with future Expedia guests. We are proud to be able to offer something different while providing our guests with an exceptional experience and being centrally located. We look forward to welcoming you back again and again. Sincerely, Vas Kolovos Assistant General Manager
"Fabulous bath and comfortable room"
We wanted a hotel a little away from Downtown and a bit more personal than the big Hiltonesque places to stay and we weren't disappointed. Hotel as it is reported on its website only minor downside is it is a fair way away from downtown but right next to Subway station .....Genuine Hotels.com guest review
Response by Old Mill Toronto Dear Delightful dee, Thank you for choosing to stay with us on your trip from across the pond . We are delighted to know we provided you with a memorable experience. We hope to have the pleasure of welcoming you back again. Sincerely, Vas Kolovos Assistant General Manager
The whole experience was excellent. My girlfriend and I haven't had much quality time recently and the hotel lent itself very well to this. The staff were very helpful, the condition of the room was excellent. In fact, the only thing that let it down was the weather, which wasn't fabulous, but in mid Janruary, what can you expect.. Would thoroughly […] recommend this hotel to any one. Read moreGenuine Hotels.com guest review
Response by Old Mill Toronto Thank you for choosing to stay at Old Mill for your romantic getaway! We are proud to be Toronto's number one romantic hotel as voted by our guests. We look forward to welcoming you back again when the weather warms up and our beautiful gardens will be in bloom for you and your girlfriend to enjoy. Sincerely, Vas Kolovos Assistant General Manager
Did not like the fact that the phone number on the website to book a room was not the direct number to the hotel. The booking service was not efficient took almost 1/2 hour to book two rooms.Genuine Hotels.com guest review
Response by Old Mill Toronto Thank you for your feedback regarding your booking experience. I am sorry that the number listed did not connect you directly. We will review this matter further to ensure our guest expereince from booking onward is as seemless as possible. We look forward to having the opportunity to welcome you back in the near future. Sincerely, Vas Kolovos Assistant General Manager
"Ideal hotel for visiting Toronto"
We stayed at this hotel for 5 nights. This hotel is ideal for visiting Toronto as a subway station is only a five minute walk away which takes you to the heart of Toronto. We picked this hotel after reading reviews and we were not disappointed. The price includes car parking, wifi and breakfast which worked out to be a considerable saving on downtown […] prices as car parking alone was costing $30 a night. The hotel tends to be busy on weekends and it can be difficult to get into the bar. If you hate Jazz this hotel is not for you as it is played as background music everywhere. Finally the Sunday brunch is fantastic and we'll worth a visit. Read moreGenuine Expedia guest review
Response by Old Mill Toronto Dear Bj, Thank you for choosing to share your experience with future Expedia travelers. We are delighted that you enjoyed your stay while being able to take in the sights of downtown Toronto just minutes away. We look forward to having the opportunity to welcome you back again in the future. Sincerely, Vas Kolovos Assistant General Manager
I am always wary about reading hotel reviews, one bad one can really dent 100 good ones for me. Generally, the Old Mill has positive reviews and I am glad I took the plunge. Location is great; neighbourhood is scenic and safe, and the hotel it's self is picture-postcard stuff. Rooms are well-appointed, maintained and comfortable. Complimentary turned […] down bed covers and chocolates on the pillow and a relaxed feel to the room (with a local Jazz station on the radio) help to prepare for bed. Also, the Old Mill TTC Subway station is very close by (about 5 minutes walk). Generally quiet, though there is some construction work across the road - but these luxury apartments seem close to completion. In short, an upmarket feel, and high-class hotel for not much more than a slightly down-trodden downtown one. Read moreGenuine Expedia guest review
Response by Old Mill Toronto Thank you for choosing to book your stay with us. Ideally situated in a very picturesque and historic part of Toronto, Old Mill is also centrally located to be near the best of downtown Toronto. We are happy to know you made the best of your visit and look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
"Great hotel, nice location but too many disruption"
We stayed in the hotel for one week. Great news at check in with a room up-grade. The room was really nice and clean! Great quality, huge bathroom, really confy bed! Main negative point: There are various room services: 3 in total every day... (cleaning (morning), minibar filling 2pm, 'turn down service' around 6pm) There is always someone knocking […] at the door. Need to put the privacy sign as soon as staying in the room. Hotel staff nice and friendly. Great breakfast buffet! Hotel was great... Restaurant less... We went to the restaurant one evening especially for a jazz show - really disappointing: staff was not friendly at all, we were sitting in the terrace area thus we could not see the band. Read moreGenuine Expedia guest review
"Elegant & Delicious"
Wonderful rooms and a beautiful setting. Great food and kind staff.Genuine Expedia guest review
Had a lovely time at this hotel. The staff were really friendly and couldn't do enough for you. The room was upgraded thanks to Expedia and had a whirlpool bath, radio and even a fake (TV) fireplace - very romantic. The housekeeping staff left us wine and chocolates which was unexpected and very nice. The hotel is situated in a quiet residential area […] with nearby local shops about a mile away and the Old Mill subway station (which can take you into downtown Toronto) about five minutes walk away. It is also next to river for walks if required. Complimentary breakfast was just what was needed without being too big. Read moreGenuine Expedia guest review
Was there for a wedding. The Old Mill stands the test of time. Hotel rooms were clean and the breakfast was constantly being replenishedGenuine Hotels.com guest review
Response by Old Mill Toronto Thank you for your great feedback for future travelers to enjoy! We take pride in our history and all the services we provide to complement all aspects of the guest experience We look forward to welcoming you back again and again. Sincerely, Vas Kolovos Assistant General Manager
"Excellent service in a non-standard hotel"
Staff could not have been more welcoming, friendly, helpful and customer-oriented. Good modern facilities in an attractive hotel of non-standard design. A peaceful location, close to both the attractive leisure path along the Humber River and the Metro station for downtown TorontoGenuine Hotels.com guest review
"Quiet hotel out of town"
Nice hotel with great staff, fair way out of Toronto centre but very close to the subway station. Subway is very easy to navigate and use so the location is not necessarily a disadvantage in fact if you want a relaxing hotel it is ideal. The staff were very helpful if you needed anything and the dining room staff were excellent. The only niggle we had […] was the plumbing/air con in our room.... it worked perfectly but was a bit on the noisy side although we did get used to it. All in all we had a great time there and would recommend it. Read moreGenuine Expedia guest review
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