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1 room, 2 adults
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21 Old Mill Rd, Toronto, ON, M8X1G5, Canada, ‏‎800-491-6126
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4.5 / 5Excellent

Score breakdown (from 208 reviews)

Average rating for:

  • Cleanliness
    4.7
  • Service
    4.6
  • Comfort
    4.5
  • Condition
    4.6
  • Neighborhood
    4.6
4.0 / 5Excellent
"Excellent/good hotel"
Nice rustic hotel catered more to weddings and parties than travelers. Service is good but not great.
Genuine Hotels.com guest review
Other trip Sep 4, 2012
Tony
US

The following English reviews were posted by hotels.com guests from other countries:

4.0 / 5Excellent
"Beautiful hotel in a beautiful area"
Beautiful hotel with excellent service and staff. Our room was extremely clean, and comfortable. Some of the minor details like turn down service, speakers throughout the room, and warm decor made our stay feel extra special. Our only issue was that we weren't super impressed with the breakfast selection included. Given the caliber of hotel and price we expected to have a warm breakfast buffet. Overall, we would stay again, it was a luxurious stay!
Genuine Hotels.com guest review
1 night romance trip Jul 11, 2015
Jessica
CA
5.0 / 5Outstanding
"Great place to stay."
Great. Very friendly staff, perfect get away. The room had the feeling of a cozy bed and breakfast. Close to a subway station making it easy to get downtown for shows etc, will plan a getaway there again. The grounds are beautiful, nice to explore. Perfect place for events, I.e. Wedding.
Genuine Hotels.com guest review
1 night family trip Jul 21, 2015
Donna
CA
5.0 / 5Outstanding
"Lovely hotel"
This is a lovely hotel. The staff are extremely helpful and really ready to go out of their way to help whatever is required. The only down side for us was that our room looked out over an overgrown area which caused it was to have a very low level of daylight. The room lighting was dim which didn't help. Everything else about the hotel was really good.
Genuine Hotels.com guest review
2 night romance trip Jun 21, 2015
A Traveler
GB
5.0 / 5Outstanding
"Fantastic scenery tons of historical value"
Me an my wife stayed 2 nights and 3 days and we really enjoyed ourselves the staff was quite pleasant very helpful the food was incredible the complimentary breakfast had very large selection even though we had rainy weather off and on the view was just breath-taking highly recommended
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us for your relaxing getaway. Our staff take pride in providing service excellence in all we do to ensure our guests have a most memorable stay. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
Other trip Jun 1, 2015
Ed
CA
5.0 / 5Outstanding
"Great hotel for a romantic getaway"
I would definitely recommend Old Mill to couples to escape for a romantic weekend. Hotel staff were very friendly and helpful, and the room was maintained and kept very clean.
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us for your romantic getaway weekend. We make every effort to ensure our guests enjoy all the special touches. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
2 night romance trip May 15, 2015
Kelly
CA
5.0 / 5Outstanding
"Too short!"
Just overnight but I was given an upgrade and tried to take advantage of it. This is right next to a beautiful park for walking or cycling with great shopping and eating just 2 blocks away.
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for sharing your review of your stay with us. We are delighted to know you enjoyed your upgrade and the nearby activities that make Old Mill a truly unique experience in Toronto. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
1 night family trip Apr 6, 2015
Janet
CA
5.0 / 5Outstanding
"Perfect place for a mini getaway"
I recently visited the old mill with some girlfriends. Our suite was beautiful and very comfortable. The staff was truly exceptional - from the front desk to the spa to the restaurant, this is hands down the best service I have ever received at a hotel. Everyone was so helpful and friendly, and they went far beyond the call of duty again and again to make our stay enjoyable. We can't wait to go back and have decided a visit to this hotel is going to be an annual tradition! I can't recommend it highly enough.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us for your "girl's getaway"! We are delighted to know that you enjoyed all aspects of your stay. We certainly look forward to welcoming you and your friends back in the future. Sincerely, Vas Kolovos Assistant General Manager
Other trip Apr 1, 2015
Bianca
CA
4.0 / 5Excellent
"4"
Very nice ambiance, hotel service two thumbs up, very accommodating staff. A microwave would be beneficial for those who have kids.
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for your comments. We are happy to know you enjoyed your stay with us. We do accommodate families who require microwave services and we make arrangements upon request. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
1 night family trip Mar 27, 2015
Jane
CA
5.0 / 5Outstanding
"Worth every penny!"
We thoroughly enjoyed our stay at the Inn. It is a wee bit pricey and worth every penny! I recommend the Inn to anyone looking for special treatment and wonderful staff.
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us and for sharing your feedback with future Expedia guests. We take every care to ensure we provide top quality service for top value. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
2 night romance trip Mar 20, 2015
Laurie
CA
4.0 / 5Excellent
"Very comfortable and well appointed room."
Staff was helpful. Service in the dining room was excellent, but the dinner was especially disappointing. It was not up to standard of the hotel. We enjoyed walking on the grounds surrounding the hotel.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for sharing your experience with future guests. I have shared your comments with regards to your dining experience with our Executive Chef who will address this with his culinary team. We are happy to know you enjoyed your overall stay. We look forward to having the opportunity to welcome you back in the future. Sincerely, Vas Kolovos Assistant General Manager
Other trip Mar 23, 2015
A Traveler
CA
4.0 / 5Excellent
"close to subway"
I got dropped off at the wrong door and it took me a while to find the desk but then all went fine. Very nice and quiet
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us. Old Mill is in deed a vast property with much to explore. I am sorry the Taxi cab did not drop you off at the right location but you found the hotel and were able to enjoy your stay. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
Other trip Mar 23, 2015
Karen
CA
3.0 / 5Good
"We usually love the Old Mill, but..."
I don't think we'll ever stay there in the "spring" again. The room was unbearably hot. We turned off the heating unit completely, as soon as we checked in (at 11pm, btw, the room was a sauna), and opened the windows. The heating unit remained off and the windows stayed open for two solid days, without any relief. We even left the curtains open to maximize airflow. It actually discouraged us from spending time in our room and encouraged us to leave the hotel as much as possible. We even considered leaving after the first night but had pre-paid the room for the entire weekend. When we commented to the front desk about the incredible warmth in the room, we were merely told that "there isn't a dual heating / cooling system" so it's a known problem to the staff and there was nothing to be done other than opening the windows and "hoping". We've stayed at the Old Mill several times but clearly never during this "weird" season. It is certainly something we will avoid in the future.
Genuine Expedia guest review
Other trip Mar 16, 2015
W
CA
5.0 / 5Outstanding
"Going the extra mile"
I had to leave early due to I had to have an emergency appendectomy and the staff was very attentive. I was staying alone and they helped me in any way they could. They called doctors, kept checking on me, giving me water. After it was realized I was staying at hospital they helped my friend get my things out of room with ease and did not charge me for days I did not stay. They went the extra mile when they didn't have to. t would definitely stay there again. I would highly recommend it. And the rooms were nice and bed was comfy. I would have loved to have slept in it. :)
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for sharing your experience with future guests. our staff truly make every effort to go above and beyond to assist our guests in every way possible and to ensure they have an enjoyable stay no matter the circumstance. I am glad we were able to help and hope you are feeling better. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
5 night business trip Mar 5, 2015
Donnielle
CA
5.0 / 5Outstanding
"Perfect overnight getaway !"
Beautiful, relaxing, romatic getaway...
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us for your romantic getaway. Voted as the one of the Top Romantic Hotels in Canada, Old Mill makes every effort to ensure all of our guests have a most relaxing and memorable stay. We look forward to welcoming you back in the near future. Sincerely, Vas Kolovos Assistant General Manager
1 night romance trip Mar 1, 2015
A Traveler
CA
4.0 / 5Excellent
"Good, not perfect."
Couple stayed for 2 nights over Valentine's Day. Pros: It's a lovely hotel. The room service food was excellent. All the staff were friendly. Room was clean. Great location. Cons: The coffee maker had been recalled, so there was no coffee maker in the room. The bed and pillows were both very firm and resulted in my girlfriend getting a sore neck/back. The gas fireplace in the room doesn't actually produce any heat.
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for your sharing your comments with us. We take our guest very seriously. Keurig had placed a global recall on all of the K30 units. for safety we had to remove these units from the room and have offered complimentary coffee service to all of our guests for this. We do offer hypoallergenic pillows as an alternative to our regular down filled pillows. This s offered complimentary upon request. our Fireplaces are for ambiance as we have individual climate controls in each bedroom so that our guests may be able to control the temperature for the entire room rather than locally to the living area where the fire place. We are happy to know you enjoyed the other aspects of your stay and we look forward to having the opportunity to welcoming you back again in the future. Sincerely, Vas Kolovos Assistant General Manager
2 night romance trip Feb 13, 2015
Michael
CA
4.0 / 5Excellent
"As recommended- Very pleasing staff"
Great Accommodations- Staff always ready to please.
Genuine Expedia guest review
Other trip Feb 2, 2015
A Traveler
CA
5.0 / 5Outstanding
"Lovely hotel on the banks of the Humber"
We stayed at The Old Mill for one night last week while visiting family. The place has been known for its wedding and event facilities for ever, but the hotel element is only about thirteen years old. Service was excellent, the room was fine with a nice view of the valley, and the turn-down service was a lovely little extra, complete with chocolates on the pillows. Continental breakfast was included and it was more than we neede. Again, the service was old-school --unobtrusive and very attentive. We'll definitely go back when we have reason to visit T.O. Bonus, the Old Mill subway station is just steps away.
Genuine Expedia guest review
Other trip Jan 9, 2015
Joanie
CA
4.0 / 5Excellent
"Cozy Comfort in the Traditional Style."
Only stayed in hotel overnight - approx 10 p.m. - 10:30 next morning. Room neat/clean/breakfast had plenty of choices/dining room staff very pleasant and attentive. Any staff encountered in hotel was in good spirits and helpful. Grounds very attractive and in spring/summer would be beautiful. Short subway ride to city center. Great shopping area (Bloor West Village) a ten minute walk from hotel.
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us and for sharing your feedback. Although your stay was short it sounds just as sweet. We look forward to welcoming you back next time and hope to have the pleasure of hosting you for a longer duration. Sincerely, Vas Kolovos Assistant General Manager
1 night romance trip Dec 29, 2014
Mildred
CA
4.0 / 5Excellent
"Great hotel."
Lovely room, great amenities. Slight issue at the end where we were charged an extra $12 room servicing per day for two days without having had staff do any servicing for those two days.
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for your feedback. Our hospitality fee is for overnight parking, WIFI access throughout the hotel, daily bottled water service, and 24 access to our business centre services, concierge services and fitness facility. Housekeeping service is given to all guest rooms unless their is a privacy sign on the door. We look forward to having the opportunity to welcome you back in the future. Sincerely, Vas Kolovos Assistant General Manager
2 night romance trip Oct 31, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great"
Excellent........quiet, friendly staff
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for booking with Expedia and for choosing to stay with us! We are delighted to know you enjoyed all aspects of your stay. We look forward to welcoming you back again in the future. Sincerely, Vas Kolovos Assistant General Manager
2 night romance trip Oct 29, 2014
Derek
CA
4.0 / 5Excellent
"Very nice hotel, super breakfast"
This is a very nice hotel in walking distance to a beautiful park where one can walk along the Humber river. Also close to the subway and all kinds of shops and restaurants. Had the bed been a bit bigger, I would have given it an excellent overall rating. It was just a double bed and I was told that if we wanted a queen bed, there would be an extra charge per night. I didn't even think there would be a bed smaller than a queen, I've been in cheaper hotels/motels where there were 2 queen beds or a king, for a lower price. The breakfast included in the price exceeded our expectations, smoked salmon, all kinds of cheeses and pastries, fruit, etc. The staff was also very nice. I would definitely recommend this hotel to those who want a nice place to stay in Toronto.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us. Our Traditional rooms are depicted on line with a description of the bed size. We also feature our king size rooms on Expedia. Be sure to book one of our Luxury King rooms next time you visit. We look forward to welcoming you back again. Sincerely, Vas Kolovos Assistant General Manager
Other trip Oct 19, 2014
A Traveler
CA
5.0 / 5Outstanding
"The location was just what I needed."
It was a nice room and the meeting place was right there at your hotel. It could not have better. My room was quiet and very comfy and very clean. The staff was very helpful and met all my needs. I would recommend it anytime.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us while attending meetings here at the Old Mill. We are happy to know that you enjoyed all the conveniences during your stay. We look forward to welcoming you back whether for business or pleasure. Sincerely, Vas Kolovos Assistant General Manager
Other trip Oct 14, 2014
Joyce
CA
5.0 / 5Outstanding
"Lovely hotel"
The Old Mill is clearly the kind of hotel people choose for weddings and conferences and like many of these places can feel a little soulless, especially since the large hotel was clearly not full for the night we stayed. The room was comfortable, if a little small, and everything was spotless. Breakfast was really good with excellent service, and a lovely location next to the courtyard. Since the restaurant was closed, we ate in the bar for our evening meal which was a little cramped, but the food was delicious.
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for taking the time to share your feedback with future guests. We make every effort to make all of our guests feel special no matter the occasion for choosing to stay with us. We look forward to welcoming you back again in the future. Sincerely, Vas Kolovos Assistant General Manager
1 night trip Oct 6, 2014
JP
GB
4.0 / 5Excellent
"Somerset Four"
Rooms are comfy and quite, staffs friendly, great location, save lots taxi fares to central, very near to subway but no train noise heard from room, nearby river and park walk, good place to stay.
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for sharing your feedback regarding your stay with us. Indeed we have a very convenient location which allows our guests to enjoy the serenity of the surrounding Humber valley while being close to all the action in the heart of the City. We look forward to having the opportunity to welcome you back again and again! Sincerely, Vas Kolovos Assistant General Manager
1 night trip Oct 8, 2014
A Traveler
GB
5.0 / 5Outstanding
"Anniversary Getaway"
The Old Mill was a lovely inn to getaway to for my anniversary with my wive. It proved to be a unique weekend, thank you to the team at the Old Mill.
Genuine Hotels.com guest review
Response by Old Mill Toronto
Congratulations on your anniversary! Thank you for choosing to stay with us to celebrate this wonderful occasion. Old Mill provides the perfect romantic getaway as we are voted one of Canada's Top Romantic Hotels. We look forward to welcome you back to celebrate more of life's special moments.. Sincerely, Vas Kolovos Assistant General Manager
1 night romance trip Oct 3, 2014
Richard
CA
5.0 / 5Outstanding
"Beautiful"
Excellent place to stay, wonderful environment, very clean and very friendly. Very strongly recommend this place if you've never been.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us and writing in your referral. We make every effort to leave our guests with the best impression for future travelers. We look forward to welcoming you back in the near future. Sincerely, Vas Kolovos Assistant General Manager
Other trip Oct 10, 2014
Chris
CA
4.0 / 5Excellent
"Quaint & Charming"
Very unique facility, location was great an easy commute from the Airport and very close to downtown business sector on Bloor street.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for sharing your most recent stay with future Expedia guests. We are indeed very conveniently located to Toronto Pearson International Airport as well as being minutes to downtown Toronto. We look forward to welcoming you back next time you visit Toronto. Sincerely, Vas Kolovos Assistant General Manager
Other trip Oct 8, 2014
A Traveler
CA
5.0 / 5Outstanding
"Nice contrast to the concrete towers downtown"
Great stay with an upgraded room. Super friendly staff and quiet, comfortable room. Free parking and a good breakfast buffet.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for choosing Expedia to book your room and to stay with us. Our staff are diligent in taking the extra steps to ensure all of our guests are completely satisfied. We look forward to having the opportunity to welcome you back in the future. Sincerely, Vas Kolovos Assistant General Manager
Other trip Oct 5, 2014
SP
CA
5.0 / 5Outstanding
"The Old Mill"
The stay was great, perhaps too short. There is nothing to complain about. Great folks, nice ambiance and excellent food. Who says location, location, location. I say, all of the above. But please do not expand it any more. You will loose the old English charm.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us for your mini getaway. Next time you visit make sure to pamper yourself with a longer stay to enjoy all aspects of the Old Mill. We look forward to welcoming you back! Sincerely, Vas Kolovos Assistant General Manager
Other trip Sep 21, 2014
A Traveler
CA
5.0 / 5Outstanding
"night before the wedding"
The staff was great - very accommodating to what we needed. Hotel location was perfect for us - as we needed to be in the West End of Toronto. We booked 2 nights (1 before our wedding and the other night after). Great customer service and Vaz made sure to simplify the details. Thank you for such great care. Only eye sore was that there is construction on the street in front of the lobby, otherwise, the neighbourhood is a very 'green'. So once the construction is done, pictures taken from any angle will be beautiful.
Genuine Hotels.com guest review
2 night trip Sep 5, 2014
AnnaES
CA
5.0 / 5Outstanding
"Hotel"
very charming, good staff, great location. A boutique hotel
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for sending your comments regarding your stay with. Old Mill is proud to have maintained it's historic charm unique to any other hotel in the city. We look forward to welcoming you back again. Sincerely, Vas Kolovos Assistant General Manager
Other trip Sep 9, 2014
Fred
CA
4.0 / 5Excellent
"Great stay, just didn't like their pillows"
Excellent staff, excellent service, beautiful grounds, beautiful room, etc. My one complaint was the pillows. King size bed and I expected the multiple pillows on it to be different levels of firmness/fluffiness but it seemed they were all the same. My partner and I couldn't find one that was comfortable and kept waking up throughout the night. I'm surprised there weren't extra pillows in the closet. I would still recommend this hotel to friends and family looking for a romantic getaway! Just test the pillows!
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for your feedback. We do offer hypoallergenic pillows which are different make an model. Next time you stay with us feel free to ask the Front Desk and we would be happy to offer this service complimentary. We look forward to having the opportunity to welcome you back in the future. Sincerely, Vas Kolovos Assistant General Manager
Other trip Sep 7, 2014
Anonymous
CA
5.0 / 5Outstanding
"Wheelchair bound."
ll went well as a staff member wheeled myself and my mother-in-law through the kitchen and back corridors to get us to where we needed to be. The attention in the reception hall was just as great as we transferred onto the dining room chairs. A staff member parked our wheelchairs to the side and brought them to us as needed. All of that made our stay enjoyable and stress free. Thank you.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for sharing your comments regarding your stay with us. Old Mill make every effort to accommodate all of our guests needs and to make them feel comfortable and at home. We look forward to welcoming you back again in the future. Sincerely, Vas Kolovos Assistant General Manager
Other trip Sep 7, 2014
Dennis
CA
4.0 / 5Excellent
"Our accommodation was great!"
The landscaping was beautiful and the gardens lush. The breakfast was more than adequate and the dining room and service pleasant. The only drawback was the street construction, which made it difficult to access the entrance especially at night. Overall it was a satisfying experience.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for taking the time to give us your feedback. Old Mill takes pride in it's exterior grounds for our guests to enjoy the beauty of nature and the tranquility of the surrounding area. We are delighted to know you enjoyed all aspects of your stay. We look forward to welcoming you back again. Sincerely, Vas Kolovos Assistant General Manager
Other trip Sep 2, 2014
muriel
CA
4.0 / 5Excellent
"In a quiet spot near the subway"
The only drawback is that the opening times for the bar and bar snacks is a trifle odd as you can't get any food before 2 pm unless you use room service. Also the restaurant doesn't open on Mondays, even in the height of the season
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for your feedback. Our Dining Room serves lunch until 3pm and then we have High Tea service available until 5pm daily as well as 24 hour in room dining options. We hope to have the opportunity to welcome you back to enjoy many of our different dining options. Sincerely, Vas Kolovos Assistant General Manager
Other trip Aug 27, 2014
Dick
GB
5.0 / 5Outstanding
"Nice historical worth to wander around"
I had one night standing, but overall, it kept my satisfaction how I had asked staff to adjust my room
Genuine Expedia guest review
Other trip Aug 15, 2014
A Traveler
CA
5.0 / 5Outstanding
"Beautiful hotel with great ataff"
Everyone in this hotel is really pleased to help, Have no problem chatting with you and genuinely seen happy to have you staying there. Rooms are presented wonderfully, food is outstanding and the bar is excellent. You must stay here :)
Genuine Expedia guest review
Other trip Aug 13, 2014
Henry
GB
2.0 / 5Fair
"Good hotel, not good value for the price"
We read online about their restaurant, pancakes and sauces, however our included breakfast was a cold buffet (there was a Black & Decker toaster...). No eggs, bacon, potatoes (no anything cooked actually), the juice was an orange cocktail, not fresh, the coffee was very ordinary filter. That was the biggest disappointment. The property is nice and well situated, but very small (takes about 2 minutes to take the full tour) and not anywhere near as charming as touted online (by their own site and some reviews). Cheap plastic chairs outside, the chapel garden was very underwhelming. We had a free upgrade from double bed to queen, which was nice, but even with that the room was nothing to write home about (actually, would have been pretty horrible with a smaller bed for what we paid). The therapeutic bath is actually a 1.5 person low-end whirlpool (with very few jets and a LOUD motor); not too sure about the usefulness of the 1.5 baths, we cannot fit two at the same time anywhere near comfortably. The room had almost no lighting, a tiny one bulb ceiling light in a corner, two bed-side table lamps. The pens (yes, plural, I trashed two during) I used to write the feedback were the cheapest I've used in decades (obviously this is irrelevant to the hotel experience, but we were already a bit disappointed with our stay and that took that cake!). At $150 a night, good value. At $300 for a double bed (thank God for Expedia's $200 deal and free upgrade to Queen), much overpriced!
Genuine Expedia guest review
Other trip Aug 10, 2014
A Traveler
CA
5.0 / 5Outstanding
"Great spot for a wedding"
Fantastic stay, food, rooms, wedding. Parking lot not a great set up but overall fantastic stay.
Genuine Expedia guest review
Other trip Aug 4, 2014
A Traveler
CA
5.0 / 5Outstanding
"great stay"
The staff is great and more then helpful. Rooms are clean.
Genuine Hotels.com guest review
1 night business trip Jul 28, 2014
Matt
CA
5.0 / 5Outstanding
We attended a wedding at the Old Mill. What a great venue for a small to medium size wedding in the beautiful chapel. Staying at the Old Mill made the experience even better.
Genuine Hotels.com guest review
1 night trip Jul 20, 2014
Bob
CA
2.0 / 5Fair
"Tired hotel"
We had a nice stay at the old mill. We did find however that the restaurant staff were in need of retraining. It took five different members of staff to sit us at a table. After ordering a bottle of sparking wine, the waiter kept holding it to the light to ensure we had finished it before serving our desserts (our choice surely!). We were also chased up the corridor after our meal to verify our room number after signing the bill and spoken to in a very rude manner. We found the service bizzare especially given Canada'a service culture which has been great in general. Rooms were nice but the bath needed upgrading . It was scratched and this but me off using it.
Genuine Expedia guest review
Other trip Jul 23, 2014
travelling miss
GB
3.0 / 5Good
"Falls short of its potential because of service."
Very nice facility and location, but short on basic services. We stayed on the 3rd floor for 3 nights in early July 2014. We had booked a room with 1 bed and 1 pull-out. Although this was clearly marked on the reservation, they did not make up the pull-out for our daughter. We had to call down at 10pm for bedding and to have the bed made up. The next day we left at 11am and were back at 6:15pm. Upon our return, neither door keys worked so we headed back to the front desk to have our keys recoded. Once inside our room we find it was never cleaned. My 13 year old daughter calls to report this and some guy at the front desk tells her it's just because they haven't had a chance to get to it yet... at 6:15 pm! After waiting more than 15 minutes for them to "get to it" I have to call and expedite their efforts. They arrive within 10 minutes and clean the room while we wait outside - offering no apology. The next morning, on our return from breakfast, my room key doesn't work - surprise! But my wife's did so we left for the day. When we returned that evening, of course, my wife's key no longer worked. We return to the front desk again only for them to try to give us the same keys back recoded. I refused those and made them recode new ones. On a high note, the continental breakfast was very nice. On a low note, the one mold covered strawberry was not - I am not sure how they could have missed that. They just need to step-up their basic services to become a very nice hotel.
Genuine Expedia guest review
Other trip Jul 11, 2014
A Traveler
CA
5.0 / 5Outstanding
"Perfect base to explore Toronto"
Perfect for discerning travellers, away from the noise and bustle of the high-rise downtown hotels, just a 2-minute walk from Old Mill subway station and access to all the city via Toronto's excellent public transport system. Quiet, well-appointed rooms with all the necessary amenities and helpful, friendly staff.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for choosing to stay with us whilst visiting Toronto. Truly a gem within the city allowing our guests the convenience of being connected to the downtown core by subway and being in a relaxing and comforting environment. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
Other trip Jul 8, 2014
A Traveler
GB
5.0 / 5Outstanding
"A nice location located downtown TO"
It was amazing, a beautiful hotel. Was there for only one night, wish it was a lot more. Took some time to walk around and take in the amazing surroundings of the old building. The food in the restaurant was also very yummy.
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for choosing to stay with on your one night getaway. Certainly on your next visit you will have the opportunity to relax and enjoy the many splendours we have to offer. We look forward to welcoming you back in the future. Sincerely, Vas Kolovos Assistant General Manager
Other trip Jun 29, 2014
Paul
CA
3.0 / 5Good
"Inclined more for wedding parties than tourists"
Very Expensive had booked for six nights...A room upgrade was offered before seeing the one allocated, we did actually upgrade at 50 dollars per night having seen the original room which had what looked like toilet window glass in the main window! Based on three different accommodations whilst visiting Canada, this is the one we would not use again.
Genuine Expedia guest review
Other trip Jun 23, 2014
Charles
GB
4.0 / 5Excellent
"Charming inn."
I stayed for 3 nights for a wedding. The standard room was very comfortable. The Inn was an easy walk to great shopping and just 2 minutes to a beautiful park by the Humber River. The continental breakfast had lots of variety and the Sunday brunch was amazing. I would certainly return.
Genuine Expedia guest review
Response by Old Mill Toronto
Dear Jan, Thank you for taking the time to share your experience with future Expedia travelers. We are delighted to know you enjoyed all aspects of your stay and we look forward to welcoming you back again. Sincerely, Vas Kolovos Assistant General Manager
Other trip May 25, 2014
Jan
CA
2.0 / 5Fair
"Wow...?"
In the welcome book, Hotel President Michael Kalmar goes on about delivering the 'Wow' impression at the Old Mill...and deliver they did. Showed up at 3:00, room wasn't ready, but guaranteed by 4:00. I thought 'WOW', that's disappointing… told to go for a walk and they would call when the room became available. 4:00, no call so back to the front desk where a new crew was on and calmly checked us in. "What happened to the phone call?". The reply "All our rooms LITERALLY just became available 5 minutes ago"....and I thought, "WOW", they must LITERALLY have 20 room cleaning staff that simultaneously stepped out of 20 rooms and stated "ready!". Whatever, 4:00 is their guarantee and by golly they just made it. We were hungry...and though we knew they had a huge buffet on Sunday nights we knew up front we were not interested...so earlier checked online and saw that they had a pretty good pub menu. "Where's the pub?" I asked. "Right around the corner sir, but there is a private function booked until 7 PM". I thought "WOW", for the right price I guess they don't mind inconveniencing their paying guests. Directed to some pubs about a dozen blocks away...so off for a walk. Old Mill pub around 7:00, had a pleasant cheese tray and a glass of wine. Back to the room,and thought WOW, it is hot and stuffy in here. Turned the thermostat down as far as I could and heard the satisfying whir of the fans..but 'Wow', it made no difference, a sauna for the night. Not impressed
Genuine Expedia guest review
Response by Old Mill Toronto
Thank you for taking the time to write your review. We take our guest feedback seriously and I am sorry you felt we did not WOW you. AS promised you were checked into your room by our guaranteed 4pm check in time as we meticulously inspect all of our rooms before our guests are checked in. As we did have a private function in our Home Smith Bar, the staff did suggest our restaurant as a dining option as well as the neighbouring pubs and restaurants. Our staff make every effort to ensure our guests feel welcome. We hope to have the opportunity to renew your faith in us Sincerely, Vas Kolovos Assistant General Manager .
Other trip May 6, 2014
A Traveler
CA
3.0 / 5Good
"romantic getaway"
Room was smaller than expected. Room style was old.staff was awesome. Willing to help with extra candles, cutlery, towels and soap. Price of room very expensive compare to location and room size
Genuine Hotels.com guest review
Response by Old Mill Toronto
Thank you for sharing your review with us. We are happy to know you enjoyed our service. With regards to our room size we do have larger rooms available. Perhaps on your next visit you will reserve one of our r luxury king size room which may be more to your suitability. We look forward to hosting you again. Sincerely, Vas Kolovos Assistant General Manager
1 night romance trip May 2, 2014
riz
GB
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