We stayed overnight after a concert. The bed was comfortable, the room was clean enough, it was ok. The front desk guy had no will to live and make sure you don't get a room by the ice machine...it's horribly loud.Genuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Sharon, I apologize if you may have felt uncomfortable with our front desk staff. I will bring this concern to management so that this is addressed accordingly, or perhaps he just might need a tap on his shoulder to uplift his spirit. Your concern about the ice machine wa already brought to assigned department and were taken care of to avoid further inconvenience. I hope you will come and stay with us again soon.
"very poor quality"
the room smelled horrible, the floor was nasty and carpet stained there wasnt a fridge but a filthy cabinet where the fridge was supposed to be. Very disappointed in the room overall.Genuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Margret, It is indeed disheartening to know that you faced discomfort during your stay. please know that your satisfaction is on top of our priority and improvements were implemented to maintain standard quality of accommodation we are certain you will enjoy on your next visit. I look forward to your next visit in our hotel soon.
"Room needs a little TLC"
For the price I didn't expect much but at least throw a fresh coat of paint on, and fix the busted door frame. Room was clean, but you can find nicer rooms in the area that are about $5 - $10 more a night.Genuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Thank you very much for sharing your thoughts on how we could better accommodate you on your next visit. Please know that we take our guests' concerns seriously and we will do our best to provide you a more pleasant stay with us.
"Have your GPS handy"
For a hotel that is at a major intersection this one sits in a wierd location almost on an on-ramp and not visable from its major intersection. Our first offered "non-smoking" room had a strong smoke smell and they quickly accomodated. They come across as fobic about eating the simple complimentry breakfast outside of designated eating area. Sounds […] like a way to conserve on food costs. Otherwise hotel was fine. Read moreGenuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Dewy, Please know that the management is closely monitoring the quality of accommodation provided to all of our guests to ensure everyone will have a pleasant experience with us. Your inpu are references we use to be able to make improvements accordingly. Thank you very much for choosing to stay in Super 8.
feel good!Genuine Hotels.com guest review
My room had a broken shower head that took forever to get fixed. Rooms were dirty and smelt bad.Genuine Hotels.com guest review
"Not all rooms are equal"
During my 2 day stay here I went through 4 rooms! The first room lacked hot water and a properly running toilet. The next room offered zero internet access. Next day the first room smelled horrific for a non-smoking room... so requested another room which was better in scent but the carpet was so dirty. The staff was not that helpful in switching rooms […] until I demanded it. Thus leaving me with the thought -- that not all rooms are the same. I will not be staying at this hotel again. Read moreGenuine Hotels.com guest review
"Last minute decision"
I walked into the lobby minutes after booking from my phone. the staff was very gracious about getting me accommodated. The room was "okay" although the knobs on the heat/ac were broken so I had no way of controlling the temperature of the stuffy room. Bed was clean and comfortable and I was really just there to sleep.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Jenni, I regret about the AC control that might have caused you discomfort. I will bring this matter to management so that they can use it as reference in implementing corrective measures to be able to offer you better services on your next visit. Please know that we take your concerns very seriously and we will always keep it on top of our goal.
"Worst staff and service ever"
Just don't and you'll be a lot happierGenuine Hotels.com guest review
"cheap, convenient location next to I-17"
Rooms were not clean very well, they did not have a crib/ pack and play to accommodate our baby.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Thank you for your comments about your baby’s needs. I will bring your concern to management to use as reference in implementing improvements in our hotel. Please know that your convenience and satisfaction is ultimately our goal to provide.
"Do Not Stay Here"
Dirty RoomsGenuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 I am truly disheartened that we have not met your expectations during your stay. Please know that we take your concerns very seriously as we want to offer our guests with affordable, quality accommodation in our hotel. I will bring this matter to management to use as reference in our goal to maintain consistent value services.
"Filthy hotel....dirty pool with bottles in it..."
Awful....so dirty inside and out. I checked out the next morning. I paid for two nights stayed one, they said they could not give me a refund. I'm thinking I should call the Super 8 corporate office. Really that was a scarey place!!!Genuine Expedia guest review
It was good The desk clerk was rather rude and not very profesaionalGenuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello big mama, I appreciate sincerely your candid reviews especially about the behaviour of our front desk staff. I will bring this matter to management so that this is called to the attention of concerned department and staff in order to be corrected. Please know that we are committed in our goal to offer our guests comfortable stay and great experience all the time.
The motel was ok, the breakfast was ok, the room was ok, and the neighborhood is sketchy. Stay here for the price, not for the neighborhood.Genuine Hotels.com guest review
"Don't Go There!"
No remote control for TV. Manager was a Jerk! He would not allow me to pay cash, He told me to get Reservation 1st on Internet. 36 $ was the quote on internet, times 3 was 160. Humm that came out to 36 plus 18 for taxes.or 54.. Be Careful!Genuine Hotels.com guest review
"Ground hog day"
Every room is a smoking room, I suggest getting a room deodorizer, but you'll still wake from the bed smelling like a cigarette. Your clothes will smell too. So leave them in the suitcase. Their key thing only worked for one day, so everyday you have to get your key programmed. Breakfast was okay. Very clean bathroom and good towel service. If you can […] stand the smell and inconveniences, it's cheap. Read moreGenuine Hotels.com guest review
"GOOD PRICE TERRIBLE MOTEL"
Towels and sheets were filthy. Bath tub was dirty when we arrived. Room service became mad when we refused their services at the designated time. Front desk service was excellent. You get what you pay for.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Tyshon, I apologize that you were uncomfortable with the towels and sheets during your stay. I will bring this concern for evaluation and check current status to be corrected and so that we can offer you better services on your next visit. Please know that we appreciate your input as it help us point out the aspect we need improvements.
"stop night in our trip"
bathroom old but room and free breakfast OKGenuine Hotels.com guest review
"Great place to stay"
I do not usually stay in motels. On this occasion, though, I was adding a member to my traveling party who had a dog with her. The hotels I usually stay at either do not allow pets or levy a hefty surcharge. So, I looked up Hotels.com and found this place close to the area we needed to be in. What was it like? It was so nice we actually extended our […] stay. It is a motel, so don't expect luxury hotel accommodations, but it was very clean, comfortable, and super affordable. I had a maintenance issue in my room and it was corrected immediately. I am really glad we chose this motel. The front desk staff was very friendly, professional, and helpful. Better service than in some upscale hotels I've stayed at in the past. I would definitely consider returning to this location if the need were to arise. Read moreGenuine Hotels.com guest review
The carpets were dirty but overall it was a nice getaway...Genuine Hotels.com guest review
my stay was fine but I was disappointed that we were asked to leave the pool while they did some work on cutting the bushes and such it was a beautiful day and we were enjoying this but we had to leave the area for at least 2 hours and we were leaving by then anywayGenuine Hotels.com guest review
Very nice and helpful staff and neat and quiteGenuine Hotels.com guest review
"Cheap Rest Stop"
Awful smell in non-smoking room, carpets stained. Card reader door lock not functioning. Found a dead roach on floor in room. Staff friendly but somewhat remiss in maintenance/ cleaning duties.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Ron, I have forwarded your concern to management for evaluation as our team is doing the best effort to further improve the quality of services to offer all of our guests. Please know that we give utmost attention to all of your concerns as we want you to enjoy your stay with us.
"Good breakfast selection"
The room was inexpensive and nice.; I was shocked by $10 tax added to the rate though.Genuine Hotels.com guest review
"Not too Bad"
The room was comfortable and clean. However, the bathroom fixtures (toilet and tub) were old and very warn.Genuine Expedia guest review
changed my room from two kings to two queens and said too bad. They refused to give me what I paid for and said if I didn't like it then find someplace else.Genuine Hotels.com guest review
the shower didn't work in the first room they put us in and when they switched us rooms they give us one where if we left the room had to go get management to open the door cause room didn't workGenuine Hotels.com guest review
Air Conditioning for Phoenix AZ with 120 temp was horrible. Not working at all. Very old and smelled like smoke for non-smoking rooms. You can see through the door where it doesn't shut correctly. Very old and moldy. Bad!Genuine Hotels.com guest review
"hot tub non existent"
Most people really do not care if they have a hot tub in June in Phoenix. But my 3 year old likes to warm up while swimming. We chose it for the price and the fact that it offered a hot tub and pool. Rates were good, food was okay, but pool area was not as advertised.Genuine Hotels.com guest review
"Good for the price"
Nice location, the carpet was dirty but the room was comfortable.Genuine Hotels.com guest review
Staff was cordial, pool was not clean, cleaned it myself so I could swim, Hottub was inoperable, which was disappointing, Temps were hovering around 120, motel staff would not allow guests to stay at pool past the normal time (20 guests) which was dissapointing given the temp.Genuine Hotels.com guest review
"Not what I was promised"
My reservation confirmation was for 2 king beds. First I was given 1 king bed. I was told by hotel staff that they did not have any rooms available with 2 king beds. I called hotels.com and was told they would take are of it. I was moved to another room with 2 queen beds, also not what I asked for. Each time I walked up to the front desk, the employee […] was on her cell phone and acted as I was bothering her. I was told the room I am in has 2 king beds; I guarantee that these are queen beds. False advertising. In addition, the pool was very dirty and the neighborhood was very scary. I would not recommend this hotel to anyone. Read moreGenuine Hotels.com guest review
"Not kept up"
The people were friendly enough but the hotel looked really shabby. The lampshades were cracked and the plastic falling off. There was a toenail on the floor by the door when we first got there. We brought our sleeping bags in and slept on them on the beds.Genuine Hotels.com guest review
"Glad I stayed here"
I travel a lot and this wasn't a bad hotel. It wasn't the finest room, but wasn't bad and it had some nice features like a kitchenette. For the price I paid, I expected worse.Genuine Hotels.com guest review
"Not very good"
The air conditioner did not work properly and the shower curtain rod was about to fall off the wall which made taking a shower very difficult because the shower curtain would not stay in place. Tthe bed was uncomfortable and overall the room was very noisy.Genuine Expedia guest review
Room was OK but it shows alot of wear and tear....mildewed grout, broken tile, cigarette burns in the bed spread. Won't stay there again.Genuine Hotels.com guest review
The price was great.. The room was clean but very out dated. Some plaster coming off in the bathroom made it feel dirty..Check in was quick and the staff was nice.. Very convenient on & off the freeway..Genuine Hotels.com guest review
I have stayed here a couple of times in the past and will continue to stay here when I visit Phoenix. I wake up go down and have my cereal, yogurt, and juice and coffee then I'm gone for the day. I come back to an airconditioned room with all the basics that a person needs, tv shower and fridge etc,,. Its a simple hotel for a simple man and the price […] is right. I think I spent around $200.00 for 5 nights. Not a bad deal. Read moreGenuine Hotels.com guest review
"GOOD PLACE TO STAY AT CLOSE TO OTHER PLACES."
WELL THE BREAFAST WAS GOOD FOR 1 THING. ROOMS WERE NOT BAD BUT JUST NEED MORE CLEANING AND FIXING UP ON THEM ESPECIALLY THE THE BATHTUGS NEED TO BE CLEANED BETTER OR REDONE OR SOMETHING OR GET CLEANED BETTER AND NEED TO REALLY VACUUM THE CARPERT NOT JUST PUSH THEM AROUND WHEN CLEANING THE ROOMS BY THE CLEANERS SORRY TO SAY THIS BUT WE SEEN WHEN WE WERE […] AT THE POOL WE NEVER HEARD IT ON. OH AND THE SWIMMING POOL HAD DIRT AT THE BOTTOM OF THE POOL ALSO NEEDS TO BE CLEANED OUT ALSO. BUT ITS A NICE A GOOD PLACE TO STAY AT AND CHEAP WHEN YOU RESERVE IN TIME NOT TO BE A MEAN PERSON NICE DESK SERVICE MEXICAN GIRL THAT WORKS THERE AND FRIENDLY ALSO Read moreGenuine Hotels.com guest review
Clean, quiet, safe, cheap place to sleep. No scrambled eggs or fluffy towels - who cares. Nice family run business in convenient location...I love the microwave and fridge...will stay here again.Genuine Hotels.com guest review
The customer service was great, convenient but needs a-little up keep. The floor was dirty with stains... I was on the 2nd floor and there were dips in the floor.Genuine Hotels.com guest review
"Good customer service"
Clean room, comfortable and a good price.Genuine Hotels.com guest review
Very nice for the price. Bathroom could have been better taken care of, tube needed to be replaced or resurfaced. But great room with refrig and microwave.Genuine Hotels.com guest review
"Bad experience, no repeat on this stay...."
people were doing car repairs and arguing right outside our room. Others stood outside our room smoking. It was noisy and almost scary. I have stayed at numerous Super 8 hotels and this was the worst. Bad for Super 8 reputation.Genuine Expedia guest review
"Was okay for my needs"
It was okay and very good for the priceGenuine Hotels.com guest review
carpet was filthy, bathtub was worn out,towels old and thin,breakfast a jokeGenuine Expedia guest review
"Okay for the money..."
This place is rather run down, but it is cheap so I guess it is okay for the money. Very friendly staff help to gloss over the problems of this tired motel.Genuine Hotels.com guest review
"good experience for the money"
Overall very nice considering how much u r paying had minor problems with the internet getting disconnected for a short while a couple of times no towels at pool side Location can be a little bit tricky if u r new to the area it's just to the right before u enter the free wayGenuine Expedia guest review
Convenient location. Disappointed that the hot tub was not in working order. The rooms could use updating; carpets were beyond stained & there was mold in the bathroom. Won't be staying there again.Genuine Hotels.com guest review
Average for the price. Staff courteous.Genuine Hotels.com guest review
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