"Should take this hotel off your list"
I realize you get what you pay for (beds were comfortable, air conditioning worked) but -- 1. You don't expect the TV and microwave to be 1990's 2. You don't expect them to run out of food for the continental breakfast by 7:30am, lock the front door, and tell everyone to come back later 3. You don't expect to find "hairs" in the tub 4. You expect the […] staff to be able to help you print your boarding pass - except they weren't allowed to use the intranet. 5. You expect the ice machine to be functioning. This hotel is in need of serious renovation - bottom line. Read moreGenuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 I truly appreciate your time in bringing your concern to our attention, this will allow us to better identify the areas we need to prioritize to implement improvement. It is indeed disheartening that you had unpleasant experience during your stay, please know that your satisfaction is our goal and I will accelerate your concern to investigate what really was the cause of delays and short of breakfast during your stay. Please know that your concerns are taken seriously and these will be addressed accordingly.
"Not to claen"
The rooms were dirty , floors need some shampooing and beding were all dirty .. It was a nonsmoking room but, still had a bad order of feet or a locker room... Very unhappy with the stay..Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 It is really disheartening to know that you faced unpleasant experience during your stay. I will accelerate this matter for evaluation on what has took place and to address accordingly. Please know that your satisfaction in extremely important to us and we strive to offer you and all of our guests quality accommodation at all times. I sincerely apologize for the inconvenience.
Room smells cigarette but i reserved a non smoking room. I did nOt get a goodnight sleep because of the smell. Towels are old. Coffee maker has crack.Genuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 I apologize sincerely for the inconvenience during your stay, I will accelerate your concern for management to evaluate and implement corrective measures. I hope we could have another opportunity to make amends and allow us to offer you better services.
"close to family and shopping"
I will not stay at Super 8 again. I stay about twice a year for the last 10 years. This time there was no coffee maker, no refrigerator, I had to ask for clean towels.IF they cleaned the room it was near 4:00pm, and it was not thorough. None of the staff was friendly. Such a change from what I am used too from your hotels. You really need to change […] your management at this location. There were not alot of guests staying there, now I know why. Read moreGenuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Becky Branstetter, I regret for the inconvenience you experience during your stay, please know that this matter will be brought to the attention of management for investigation and corrective measures. Our goal is to offer all of our guests quality service and that will always remain our priority.
"Never stay here"
Hotel staff was very rude and did not look like he even wanted to work there. Police had to be called on our downstairs neighbors around 2 am and all we heard was shouting and slamming and banging. They had a large dog that barked the whole time; and apparently they had a cat too. Reported it to the front office and ask about any compensation since […] we had to endure all this and were not able to sleep comfortably or even feel safe. He said there was none because the hotel cannot control other people. Also Wifi did not work for us. So a total waste Read moreGenuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Nisha, I certainly regret for the unbecoming behavior of one of our guests during your stay in our hotel. Authorities were called in order to resolve the issue and not to cause anymore disturbance to other guests. I will accelerate your concern in regard to the issue involving the behavior of our staff on duty. I will also send work order to check on our internet connection. Thank you for bringing the matter to our attention.
The place is a run down flop house. Prostitute's in the parking lot, drug dealers on the stairs. Room was not filthy but far far from clean, stains on the bed, tabletops, carpet, sheets, and pillows, stunk of smoke and not just cigarettes. We are not used to the Ritz but I can't imagine ever staying at a place like this.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Mr. Alan, We definitely do not tolerate these inappropriate behavior and dangerous illegal activities in our hotel. Nevertheless, I will accelerate your concern for immediate evaluation.Our goal is to provide the best value services to all our guests and will keep working for improvements. Thank you for staying in our hotel.
WORSE MOTEL\RAT TRAP IVE EVER BEEN IN NO FRIDGE NO IRON, NO MICROWAVE! MOVED ROOMS AND HAD THE THINGS THAT THE 1ST ROOM DIDNT. UNFORTUNEATELY THE LOCK ON THE DOOR DID NOT WORK! AND THERE WAS A STAIN THAT LOOKED LIKE BLOOD ON THE MATTRESS THAT WAS ABOUT 24INCHES WIDE. DISGUSTING PLACE!Genuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Mr Destino Ferguson, It is disheartening to know that you faced unpleasant experience during your stay. I will accelerate your concern to verify what really took place to address accordingly. Please know that your concerns are taken very seriously as we want to provide value accommodation for all our guests. Thank you for staying in Super 8.
The price was about the only thing that was right. There was fan noise on and off all night from neighbors' bathroom fans. The coffee pot for my in-room maker was missing and several requests for a replacement were not answered. The free Wi-Fi was to weak to use. No decent restaurants were available within walking distance, and since it is very difficult […] to drive in and out, we preferred not to drive. Free breakfast was okay if you got there early enough. We have stayed in many budget motels; this was one of the worst. Read moreGenuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss judi, We truly appreciate candid reviews from our guests as it helps us more to identify our shortcomings. I will forward your concerns for evaluation in order to address accordingly. We assure you that your satisfaction is important to us for giving us your business. I hope to accommodate your lodging needs again in the future.
When I arrived to checkin at 3 pm. The office was locked with a sign on door. Be back in ten minutes. 20 minutes later a gentleman opened the door. Was in a hurry to check me in as by this time there was 2 other people waiting. Gave me a room with 2 beds. I requested a King Smoking. Said he had nothing else. This room looked as if it hasn't had any […] upgrades for a very long time. Bad carpet, No light globe on light in bath plus a bulb missing.Lot of stains and burnmarks on everything. I noticed door latch was missing a couple screw and was loose. I went to office for another room. Had no problems getting another room. this second room was in much better condition but still nothing to brag about. All in all I didn't have a good experience at this Motel and will not stay there again. Read moreGenuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello art, Please know that we take our guests’ concerns very seriously, I will bring this matter to management to verify and address accordingly. Thank you for staying in Super 8.
"Outdated, stinky, loud"
Outdated, strong old smell, next to freeway so loud, plumbing fixtures broken. Deserves 2/5 stars. Nice little continental bfast, but won't stay there again.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Please allow us to better serve you on your next visit. We have made further improvements to offer you and other guests more comfortable stay. We are glad you liked the breakfast selection, thank you for taking note of it.
"Won't stay there again"
Place seemed like a flop house for drug addicts. The front desk person was outstanding. The room was dirty, tv remote didn't work, bed didn't fit on bed frame so the frame was sticking out. Phone looked like it had been set on fire. Door needed to be slammed to get it to lock. I was actually afraid for my family.Genuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 I truly understand your concern about the safety of your family. I apologize that you felt that way during your stay. I assure you that we take the concerns of our guests very seriously and I will accelerate this issue for proper evaluation and necessary corrective measures. I do hope we could have another chance to accommodate you in our hotel in the future.
The guy at the front desk who checked me in didn't seem to know what he was doing. OK if he's a trainee but he should have have a trainer with him. Breakfast unappetizing. Still, no "surprises" have shown up on my bill, (yet) including the $30 nonrefundable deposit for my cats and the fact I missed the 11 AM checkout time by about 15 minutes. (I had […] asked for late check out in case my errands took longer, in a place where cars almost always get hot, leaving your pets in them while you conduct business isn't an option). Read moreGenuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Helen, We appreciate your time to give us your rating for our services and for giving us your feedback. Your concerns are taken very seriously and I assure you that I will accelerate this matter for proper evaluation and necessary corrective measures. Please know that our goal is to offer our guests comfortable accommodation. We hope to see you again soon, and allow us to offer you better services.
"Great for a place to crash for the night"
The hotel staff was nice. The carpet in the room was all stained but it was quiet and the bed was comfortable.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Brandi, I am glad to inform you that we have made further improvements in our hotel to offer you and other guests a better, more comfortable accommodation on your next visit. We value your input as it helps us identify our shortcomings.
I really like winter weather in Arizona. And it feels like summer. The hotel is not bad although the staffs are a lil bit indifferent.Genuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Mr. Mike, Please know that we take our guests’ concerns seriously as we want to have consistent business with our guests. I will bring this matter to management for evaluation so that this will be addressed accordingly. I apologize for the discomfort you may have felt with the manner you were attended by our staff. I hope we could still have another opportunity to offer you accommodation on your next trip.
"Simple and decent...just what I needed."
Was clean, beds were comfy...No issues or complaints.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Manny, We are grateful to have the chance to provide your lodging needs in our hotel and met your preference. Thank you for choosing to stay in our hotel. We look forward to your next visit in our hotel soon.
"Lousy follow through"
Call to see if we could have early check in. Went into the room they assigned us. And they did not even had clean it yet. DisappointedGenuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Stacey, I appreciate your time in sharing your recent experience in our hotel, I apologize for the shortcomings. I will bring this matter to concerned department for evaluation and to address accordingly. We value your input as it measures the efficiency of our services.
I have stayed at this motel many times and have never encountered the problems that I had on my last visit. The man who checked us in had no personality and when our cell phone was left at the counter and we went back to the office to retrieve it he decided to play word games with me. It was like pulling teeth to get any info from him. The ice machine […] outside our room leaked all night and we heard every person coming up and down the staircase. The microwave in the room sounded like it was going to explode. Phone didn't work except incoming calls. I can go on but won't. Very disappointing. Not very hospitable since it changed to Super 8. Read moreGenuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Sheryl, I apologize for the behaviour of the front desk staff. I will bring this matter to management so that this is addressed accordingly. I truly appreciate your candid comments as it helps us identify the aspects we might have overlooked, please know that your satisfaction is extremely important to us and will always be on top of our priority.
room was a bit of a dump. Staff wasn't bad. Won't stay here again if I can possibly avoid it.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello, I truly regret for the uncomfortable experience during your stay in our hotel, please know that we take your concerns very seriously and our management team is doing their best to implement necessary corrective measures to make your next stay comfortable and would be great experience.
"Close to shopping!"
Clean and comfy and great price for a night near the facilities we needed.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 I am glad that our location served well for your travel purpose and you had a comfortable stay. Your satisfaction completes our business and will always stay on top of our priority . Thank you for choosing to stay in our hotel.
We stayed overnight after a concert. The bed was comfortable, the room was clean enough, it was ok. The front desk guy had no will to live and make sure you don't get a room by the ice machine...it's horribly loud.Genuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Sharon, I apologize if you may have felt uncomfortable with our front desk staff. I will bring this concern to management so that this is addressed accordingly, or perhaps he just might need a tap on his shoulder to uplift his spirit. Your concern about the ice machine wa already brought to assigned department and were taken care of to avoid further inconvenience. I hope you will come and stay with us again soon.
"very poor quality"
the room smelled horrible, the floor was nasty and carpet stained there wasnt a fridge but a filthy cabinet where the fridge was supposed to be. Very disappointed in the room overall.Genuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Margret, It is indeed disheartening to know that you faced discomfort during your stay. please know that your satisfaction is on top of our priority and improvements were implemented to maintain standard quality of accommodation we are certain you will enjoy on your next visit. I look forward to your next visit in our hotel soon.
"Room needs a little TLC"
For the price I didn't expect much but at least throw a fresh coat of paint on, and fix the busted door frame. Room was clean, but you can find nicer rooms in the area that are about $5 - $10 more a night.Genuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Thank you very much for sharing your thoughts on how we could better accommodate you on your next visit. Please know that we take our guests' concerns seriously and we will do our best to provide you a more pleasant stay with us.
"Have your GPS handy"
For a hotel that is at a major intersection this one sits in a wierd location almost on an on-ramp and not visable from its major intersection. Our first offered "non-smoking" room had a strong smoke smell and they quickly accomodated. They come across as fobic about eating the simple complimentry breakfast outside of designated eating area. Sounds […] like a way to conserve on food costs. Otherwise hotel was fine. Read moreGenuine Hotels.com guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Dewy, Please know that the management is closely monitoring the quality of accommodation provided to all of our guests to ensure everyone will have a pleasant experience with us. Your inpu are references we use to be able to make improvements accordingly. Thank you very much for choosing to stay in Super 8.
feel good!Genuine Hotels.com guest review
My room had a broken shower head that took forever to get fixed. Rooms were dirty and smelt bad.Genuine Hotels.com guest review
"Not all rooms are equal"
During my 2 day stay here I went through 4 rooms! The first room lacked hot water and a properly running toilet. The next room offered zero internet access. Next day the first room smelled horrific for a non-smoking room... so requested another room which was better in scent but the carpet was so dirty. The staff was not that helpful in switching rooms […] until I demanded it. Thus leaving me with the thought -- that not all rooms are the same. I will not be staying at this hotel again. Read moreGenuine Hotels.com guest review
"Last minute decision"
I walked into the lobby minutes after booking from my phone. the staff was very gracious about getting me accommodated. The room was "okay" although the knobs on the heat/ac were broken so I had no way of controlling the temperature of the stuffy room. Bed was clean and comfortable and I was really just there to sleep.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Miss Jenni, I regret about the AC control that might have caused you discomfort. I will bring this matter to management so that they can use it as reference in implementing corrective measures to be able to offer you better services on your next visit. Please know that we take your concerns very seriously and we will always keep it on top of our goal.
"Worst staff and service ever"
Just don't and you'll be a lot happierGenuine Hotels.com guest review
"cheap, convenient location next to I-17"
Rooms were not clean very well, they did not have a crib/ pack and play to accommodate our baby.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Thank you for your comments about your baby’s needs. I will bring your concern to management to use as reference in implementing improvements in our hotel. Please know that your convenience and satisfaction is ultimately our goal to provide.
"Do Not Stay Here"
Dirty RoomsGenuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 I am truly disheartened that we have not met your expectations during your stay. Please know that we take your concerns very seriously as we want to offer our guests with affordable, quality accommodation in our hotel. I will bring this matter to management to use as reference in our goal to maintain consistent value services.
"Filthy hotel....dirty pool with bottles in it..."
Awful....so dirty inside and out. I checked out the next morning. I paid for two nights stayed one, they said they could not give me a refund. I'm thinking I should call the Super 8 corporate office. Really that was a scarey place!!!Genuine Expedia guest review
It was good The desk clerk was rather rude and not very profesaionalGenuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello big mama, I appreciate sincerely your candid reviews especially about the behaviour of our front desk staff. I will bring this matter to management so that this is called to the attention of concerned department and staff in order to be corrected. Please know that we are committed in our goal to offer our guests comfortable stay and great experience all the time.
The motel was ok, the breakfast was ok, the room was ok, and the neighborhood is sketchy. Stay here for the price, not for the neighborhood.Genuine Hotels.com guest review
"Don't Go There!"
No remote control for TV. Manager was a Jerk! He would not allow me to pay cash, He told me to get Reservation 1st on Internet. 36 $ was the quote on internet, times 3 was 160. Humm that came out to 36 plus 18 for taxes.or 54.. Be Careful!Genuine Hotels.com guest review
"Ground hog day"
Every room is a smoking room, I suggest getting a room deodorizer, but you'll still wake from the bed smelling like a cigarette. Your clothes will smell too. So leave them in the suitcase. Their key thing only worked for one day, so everyday you have to get your key programmed. Breakfast was okay. Very clean bathroom and good towel service. If you can […] stand the smell and inconveniences, it's cheap. Read moreGenuine Hotels.com guest review
"GOOD PRICE TERRIBLE MOTEL"
Towels and sheets were filthy. Bath tub was dirty when we arrived. Room service became mad when we refused their services at the designated time. Front desk service was excellent. You get what you pay for.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Tyshon, I apologize that you were uncomfortable with the towels and sheets during your stay. I will bring this concern for evaluation and check current status to be corrected and so that we can offer you better services on your next visit. Please know that we appreciate your input as it help us point out the aspect we need improvements.
"stop night in our trip"
bathroom old but room and free breakfast OKGenuine Hotels.com guest review
"Great place to stay"
I do not usually stay in motels. On this occasion, though, I was adding a member to my traveling party who had a dog with her. The hotels I usually stay at either do not allow pets or levy a hefty surcharge. So, I looked up Hotels.com and found this place close to the area we needed to be in. What was it like? It was so nice we actually extended our […] stay. It is a motel, so don't expect luxury hotel accommodations, but it was very clean, comfortable, and super affordable. I had a maintenance issue in my room and it was corrected immediately. I am really glad we chose this motel. The front desk staff was very friendly, professional, and helpful. Better service than in some upscale hotels I've stayed at in the past. I would definitely consider returning to this location if the need were to arise. Read moreGenuine Hotels.com guest review
The carpets were dirty but overall it was a nice getaway...Genuine Hotels.com guest review
my stay was fine but I was disappointed that we were asked to leave the pool while they did some work on cutting the bushes and such it was a beautiful day and we were enjoying this but we had to leave the area for at least 2 hours and we were leaving by then anywayGenuine Hotels.com guest review
Very nice and helpful staff and neat and quiteGenuine Hotels.com guest review
"Cheap Rest Stop"
Awful smell in non-smoking room, carpets stained. Card reader door lock not functioning. Found a dead roach on floor in room. Staff friendly but somewhat remiss in maintenance/ cleaning duties.Genuine Expedia guest review
Response by Super 8 Phoenix North Bell Road and I-17 Hello Ron, I have forwarded your concern to management for evaluation as our team is doing the best effort to further improve the quality of services to offer all of our guests. Please know that we give utmost attention to all of your concerns as we want you to enjoy your stay with us.
"Good breakfast selection"
The room was inexpensive and nice.; I was shocked by $10 tax added to the rate though.Genuine Hotels.com guest review
"Not too Bad"
The room was comfortable and clean. However, the bathroom fixtures (toilet and tub) were old and very warn.Genuine Expedia guest review
changed my room from two kings to two queens and said too bad. They refused to give me what I paid for and said if I didn't like it then find someplace else.Genuine Hotels.com guest review
the shower didn't work in the first room they put us in and when they switched us rooms they give us one where if we left the room had to go get management to open the door cause room didn't workGenuine Hotels.com guest review
Air Conditioning for Phoenix AZ with 120 temp was horrible. Not working at all. Very old and smelled like smoke for non-smoking rooms. You can see through the door where it doesn't shut correctly. Very old and moldy. Bad!Genuine Hotels.com guest review
"hot tub non existent"
Most people really do not care if they have a hot tub in June in Phoenix. But my 3 year old likes to warm up while swimming. We chose it for the price and the fact that it offered a hot tub and pool. Rates were good, food was okay, but pool area was not as advertised.Genuine Hotels.com guest review
"Good for the price"
Nice location, the carpet was dirty but the room was comfortable.Genuine Hotels.com guest review
Staff was cordial, pool was not clean, cleaned it myself so I could swim, Hottub was inoperable, which was disappointing, Temps were hovering around 120, motel staff would not allow guests to stay at pool past the normal time (20 guests) which was dissapointing given the temp.Genuine Hotels.com guest review
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