"Poor Customer Service"
My sister-in-law arrived before we did and checked in early. The first room had plumbing problems so she asked to be moved to a different room. She also asked if she could take some linen from that room to take over to the new room, and was told by a staff member that she could. The next day housekeeping called asking where the linens were from the […] original room, and accused us of taking them. We went out for the night, and when we came back those linens were gone. The night manager claimed she was the owner of the hotel, and said she would not pull surveillance tapes to see who was in our room. She said no one would have gone in our room. The next day we spoke with a different manager to find out housekeeping had gone in our room without our consent (along with a Do Not Disturb tag on the door). We also found out that the hallways had no surveillance and the overnight manager was not the owner, surprise! We also had problems with a guest of the hotel that was always around when we left the room, then late one night when we returned we received a phone call as soon as we got back to the room. The person said, "You girls are pretty, real pretty." This was also communicated to the overnight manager with nothing done about it. The hotel was great, but the service was horrible. I have never been this disrespected at a hotel. We were given a free night's stay at the hotel, but that still doesn't correct that fact that my family and I were disrespected. Read moreGenuine Hotels.com guest review
"Very trusting hotel"
Everything was great except most workout machines were broke!! The Hotel needs to have them repaired or removed.Genuine Expedia guest review
"Great location; average room"
The location of the hotel was excellent and there was a lot of shopping and restaurants nearby. The room itself was average and dull. The decor was outdated and I did not get the best sleep in the bed. The hotel does have a nice workout facility and the staff is very friendly.Genuine Hotels.com guest review
The staff was very friendly, the rooms were very clean and spacious! No complaints at all! Recommend it!Genuine Hotels.com guest review
The beds werent that comfy but the service was great and the downstairs snack store was super!!! I would stay here again but I would stay for a long period because of the beds!Genuine Hotels.com guest review
Great hotel experience. I love the comfort of home with the kitchenette.Genuine Expedia guest review
"Great Option for Extended Stay in NW Indy"
My wife and I stayed at this hotel over a long holiday weekend while we affected a family move. This necessitated a somewhat larger room in a hotel with particular services on site. We got all that we wanted from our Candlewood Suites/NE Indianapolis hotel. The room was a studio suite and a good size for us and our extra luggage. The room was very clean […] and in good shape; it was asthetically appealing too with nice, updated decor. The hotel's location was good. Off of 82nd street (a main road with many restaurants and other shopping options), the property was in a quiet section. Its proximity to the beltway and other main avenues allow you to get about anywhere you want in Indianapolis in short order. As to services, we liked the on-site 24-hour store which had basic food products and coffee. They even had niceties such as free DVD rentals. It was clear that they were thinking about the needs of the long term customer. We liked that a lot. The staff was particularly friendly and responsive. The price was competitive with other similar locations; we believed it to be a "good deal" when you consider all that you get for your money. All-in-all, this is a very nice option for people needing to stay in the north part of Indy for an extended period. Read moreGenuine Expedia guest review
"A place I didn't want to leave!"
My husband and I were celebrating our 8th year wedding anniversary and we wanted the week-end to be the best it could be. I found Candlewood online and it had rave reviews. I asked a few people I new about it and got nothing but good compliments. I new then this was the place for us. When we arrived it was very easy to find and was surrounded by great […] resturants and shopping. The room was excelent, there was a kitchen and all! My husband and I wanted to stay longer and not go back home! I would tell anyone this is the place for you no matter the occation. My husband and I plan to make this a spot that we visit often. As a matter of fact it is so great I will make up a reason to stay. Thanks Candlewood for a great hotel experience! Read moreGenuine Expedia guest review
"Just like home"
Our stay was great. First time we had ever stayed at one of your hotels, and were are sold. Next trip were looking into your hotels for our stay. We were in town for my son's football camp, and after each hard day of training it was so nice to come back, to your friendly staff, pool, jacuzzi and a comfortable bed. Really enjoyed our stay. Thanks ag […] ain!! Read moreGenuine Hotels.com guest review
"Great Hotel Staff"
The front desk clerk Taylor was great. He was most helpful. My only thing was that the air conditioner made alot of noise and was kind of bothersome. The bed was a little to firm for my taste. Other than that it was really nice.Genuine Expedia guest review
You get what you pay for.Genuine Hotels.com guest review
"Close to Indy"
The hotel was very clean and the staff was friendly. We will stay at this hotel again!Genuine Hotels.com guest review
We loved our stay at Candlewood. The rooms were spacious and clean. The swimming pool and hot tub were very nice as well. Movie rentals are free, and they even leave popcorn in the microwave :) Our only complaint would be the queen size beds. We travel with two medium size dogs and all four of us in a queen size bed is a squeeze. I'm not sure if they […] offer king size beds or not. The location is perfect, just a few minutes from the mall and close to Conner Prairie. A+ Read moreGenuine Hotels.com guest review
"Would stay again!"
Really enjoyed my stay. I stayed here for a week for business. I loved the amnenties the hotel had to offer. It was so nice having a full kitchen and dish washer since i get tired of eating out when traveling. I also liked how they had a the candlewood cupboard to pick up groceries and odds and ends. Their washer and dryers were free too which was nice. […] Only downfall was they did not have a continental breakfast but the country cupboard did have eggs and other breakfast items you could make. Just not convient when on the go. I thought it was really cute how they gave you a complimentary bag of popcorn in your room. I will be back :) Read moreGenuine Hotels.com guest review
"Spacious and Clean"
One of the nicer Candlewood Suites we have stayed at, plenty of room in the suite. Highly recommend!Genuine Hotels.com guest review
I was a bit disappointed in the actual "suite" as it is called. They are studio suites. I was expecting the bedroom to be seperate. I was told after arriving that the only suites where the bedroom is seperate are the 1 bed suites.Genuine Hotels.com guest review
"Candlewood Suites Indianapolis Northeast"
Just have to mention this hotel is the best. If you want comforts of home while away Candlewood Suites allows that. Very clean and the Staff was very helpfull and nice. Being able to just go downstairs to the little store in the hotel was nice. Who thought there would still be an honor system type of store these days. Can't wait to stay there again […] on my next trip. Read moreGenuine Hotels.com guest review
"Clean, Comfortable, Friendly"
Excellent stay, comfortable and clean rooms. Friendly and helpful staff. Good value for the price.Genuine Hotels.com guest review
01/26/15 KANNUCK New Brunswick, Canada
Convenient to restaurants and highway. Access to excellent 24 hour chain gym. If you are into health clubs on business trips, this is a huge perk. The beds are so-so. Some occasional noise in the place, top floor works better. Overall, well worth the yen.
"1st time at a Candlewood"
01/26/15 JesseLosAngeles Los Angeles
This was our haven in a (snow) storm and we weren't disappointed at all. Our nicely sized room had a mini kitchenette, a decent sized flat screen, a comfortable bed and a pet welcome policy. We were just passing through so we didn't get to experience much (like their 24 hr help yourself 'store' which seemed extremely handy) but the pleasant greeting when we arrived and the cleanliness of our warm, cozy room made a great impression.
12/19/14 heyjimmy23 Maineville, Ohio, United States
Very affordable. This hotel has almost all of the comforts of home. If you need something, ask the front desk. They have multiple small appliances, movies and anything else you may need or have forgotten. The hotel is smoke free, clean, heated indoor pool and hot tub. There's an exercise room with free passes to the local gym. Full laundry facilities. The rooms were clean and updated. Fully equipped with stove top, microwave, dishwasher and full sized refrigerator. Highly recommend staying here.
"The complete package hotel!!"
12/06/14 Vernell C Atlanta, Georgia
I very much enjoyed my stay at Candlewood Suites. Not only did we have our own full kitchen, there was also a free laundry facility, fitness room and indoor swimming pool on the property. (The pool is always a winner with the kids!) We were able to borrow movies and games for use during our stay at no extra charge!! The room was very clean and so was the bathroom. I had no complaints what so ever. This was a great family hotel.
It's an ok place. We found 2 baby cockroach in our bathroom. We were grossed out. It looks clean and just couldn't understand where the cockroaches we're coming from. Service is great! Everyone is very nice. Sorry we won't be returning to your hotels but your staff is great!!!
"The home away from home"
08/07/14 fyre926 Portage, Michigan
I have stayed at this location numerous times for my work. It is always a welcome sight. The property is well maintained & staff are always pleasant & customer service oriented. Rooms are all fully equipped with a full size refrigerator, a full size microwave, a electric stove top and kitchen sink. Rooms also have a selection of silverware, utensils, pots, dishes etc and a dishwasher. They even give you soap for the dishwasher. On site FREE use of washers and dryers with detergent & dryer sheets available for a cheap price. Nice excercise room & an indoor pool as well. Two Thumbs up for this location!
07/07/14 inas953 Nashville, Tennessee, United States
I thought it would be better. It was fairly clean, and borrowing the movies was enjoyable, however the location and crime was not ideal. Someone stole another residents shoes at the pool. Could use continental breakfast, who doesn't like that. The free wifi and appliances were a plus. Overall it was an okay stay, but I wouldn't stay there again the residents looked suspicious...IMO
"Very nice hotel"
This is an extended stay hotel but we only stayed 2 nights. The staff was nice. Rooms and hotel very clean. Close to many top restaurants. Close to interstate. Room was quiet at night. Would definately stay again.
"Large Clean room"
06/22/14 valerieakak Anchorage, Alaska
The room was very large, and clean. It had a kitchenette with full size refrigerator, stove top, sink, dishes. We checked in late, but was not a problem. the staff was friendly. There's a free laundry! Lots of DVDs you can borrow, and also small appliances you can borrow. Pool and fitness center. This would be a great place for extended stay. We only stayed 2 nights. My only complaints would be the lack of Wi-Fi and the housekeeping coming early. The room had an Ethernet cable, but none of our devices have a connection for that. I was surprised of the lack of Wi-Fi. Housekeeping came early, twice, knocking and trying to open the door. I had the security latch on, so they didn't actually open the door. I should have put the "Do Not Disturb" sign on. Not really a big deal, but ... Overall, it was a nice place. Clean, friendly, large room. The free laundry would be a bonus, but this was at the beginning of our trip. The price was very good, too.
"Nice Place to Stay"
06/22/14 Sherlock6142 Cincinnati, Ohio
Came up to Indy for the weekend to visit with some friends and choose Candlewood Suites on Bash Road as the place to stay. This hotel is on the northwest side of Indianapolis close to Binford Blvd., Shadeland Ave. and I-69. The hotel is actually off of 82nd. St. There is a LOT of traffic on 82nd. but there is a traffic light that lets traffic out of Bash Rd. onto 82nd. so you can get around. Just be prepared to have to wait in traffic a bit. My room was very nice with a full kitchen and one queen size bed. The kitchen is fully equipped as is the case with Candlewoods. The room was very clean and I noted no problems. The housekeeping staff did not change my room, but I was only here for two nights, so that was not a problem. The cost for my room was in the $120/night range. There is no restaurant on site, and the hotel does not offer a breakfast. But in this area of Indianapolis there are many many places to chose from to eat a meal. There is an exercise room that the guests can use. There are many families here with children, so the hotel is family friendly. The entire complex is non-smoking. I would definitely choose to stay here again the next time I'm in Indy.
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )