We literally had a box spring for a bed. I ended up sleeping on the couch after the first night. The tv is way to small for the room although we weren't there to watch tv. If you get room 307 be prepared to listen to the cleaning staff slamming doors morning noon and night. Way over pricedGenuine Expedia guest review
"Great service and beautiful grounds"
The Setai offered true 5-star service; however, if you are looking for a hotel with the chic vibe of South Beach as you will find at the Delano, this is NOT the hotel for you. The pools are not populated with beautiful people. It is more family-like with children.Genuine Expedia guest review
"The Setai medicine"
Our interest on this trip was to recover from my husband's 5 month recuperation from lung surgery back in October. The hotel's service, calmness , the sun, the breeze, and good food and great cocktails from Phillip, brought us back to life... no more walker or wheelchair, just long walks on the beach with only a cane.Genuine Expedia guest review
"Beautiful hotel, right on the beach"
5+star experience. This hotel provides the highest caliber serviceGenuine Expedia guest review
"Beautiful hotel. Slightly too expensive."
My stay at the Setai was very nice despite getting sick! The food was decent and the hotel and grounds were beautiful (except that there was some construction going on). Overall the only real problem with this hotel is that it is too expensive for what you get. You can get just as high quality service in other locations. BUT, thats Miami Beach!Genuine Expedia guest review
The hotel was great, my only concern is that I had to call every morning asking for towels, because the cleaning lady take the used towels and did no replace both days I was thereGenuine Hotels.com guest review
Shame about the construction. The hotel staff and rooms are superb.Genuine Hotels.com guest review
Hotel in beautyfication.... You jocking with other people money!Genuine Expedia guest review
Beautiful hotel when renovation will be completed.Major work happening until next month.All 3 pools are closed the noise and construction is 7 days a week.Courtyard is closed.It's a hard hat area until work is finished.The service was great.I would come back in December...not before that!Genuine Hotels.com guest review
"Setai - What a wonderful place to stay!!"
We really enjoyed it. The room was so comfortable and spacious...especially for a South Beach hotel. The staff went above and beyond to make sure we were comfortable!! I highly recommend the Setai the next time you stay in South Beach!!Genuine Hotels.com guest review
Expected more..... Price is very high for what they offetGenuine Expedia guest review
"Calm and secluded luxury"
My stay at the Setai was amazing. From the staff to the restaurants to the pool...a 5+ star experience. If you are looking for a relaxing hotel in hectic and flashy South Beach, then the Setai is the place to be.Genuine Hotels.com guest review
"5 star hotel on South Beach"
My husband and enjoyed a long weekend (sans children) at this beautiful hotel. We wanted a hotel that provided a nice spa, a calm and serene pool atmosphere that was located on the beach. We wanted the luxury of a five star hotel that was also close to the shops, cafes, restaurants and bars that Sourh Beach is so well known. Well, we found it at The […] Setai! The customer service was impeccable. We were definitely pampered. We indulged in a couples massage at the spa. It was wonderful! The massage therapists were very tuned into our treatments. However, the spa lacked a sitting area. We waited for our massages in the spa lobby. This was a little disappointing. The service at the beach was attentive and prompt. The food and beverage prices were very high. For example, cocktails were $18 and the buffet breakfast was $36. This aside, the hotel and our experience was fabulous. Read moreGenuine Expedia guest review
"Excellent hotel. We thought the food was excellent"
Excellent hotel, the personnel was effective and courteous. Maybe many guests could say at the beginning that they do not require a second housekeeping at dawn, we did not require it and had to reject it every evening. We had a confusion with the room rate because the room was upgraded, but the notice I signed said room rate $1,100 and I understood […] that was the room rate. The person who wrote that did not explain to me, and did not write thereon that it was an *additional* room rate over the one that I had already paid with Expedia. This led to a misunderstanding. I would recommend that the staff be very clear when an upgrade is done in making a note that says "additional room rate due to upgrade" or something of that nature, to avoid such confusion. If only "room rate" is noted, users can easily think that such is the "room rate" not an *additional* one. The manager to whom I explained this was very courteous and understanding, and helped in solving the disagreement. Read moreGenuine Expedia guest review
The Hotel was very clean, service outstanding and food and drinks amazing. Looking for rest, relaxation, and pampering......this is your Hotel.Genuine Hotels.com guest review
"Serene Miami Luxury"
Luxurious, oversized guestrooms. Great location on the beach side of Collins Ave. Poolside service can be surprisingly spotty for a hotel of this caber. George at front desk and Esther at the pool are absolutely exceptional.Genuine Hotels.com guest review
"gorgeous hotel. friendly staff. great resort feel"
Great resort feeling in the heart of Miami. relaxing environment. great amenities. great food.Genuine Expedia guest review
Having stayed at the Setai in the past, I have noticed a slight decline in service and the quality of the overall atmosphere at the hotel. The staff is still very good, but the hotel is a little louder, and the staff is not quite as consistently attentive as during my previous stays.Genuine Hotels.com guest review
I travel on a regular basis and The Setai was the finest hotel I've ever stayed in. I can't say enough about it - the location, staff, decor - was all absolutely amazing! Phenomenal! I will stay here every time I'm in Miami from now on.Genuine Hotels.com guest review
"Fabulous hotel, in the heart of South Beach"
Welcoming professional staff; discreet yet so attentive. Gorgeous calm music and decor, very clean, friendly staff. Everything was attended to and thought through. Lovely food on the beach, comfortable chairs, great cocktails. We ate at the Asian restaurant and the food was absolutely delicious. I had the best sea bass I've ever tasted.Genuine Expedia guest review
"excellent but expensive"
Expensive but worth the higher cost. Great location, great staff nice amenities (pool area, beach, restaurant).Genuine Expedia guest review
"Worst service ever ruins a hotel that could be goo"
A 5 star hotel is dragged down to somewhere between a Days Inn or Ramada (better than those) and a Hilton, Hyatt, or Marriott (clearly BELOW any of those). The staff has very limited English skills (THROUGHOUT the property - if you only speak English, DO NOT stay here!), and zero understanding of what it takes to make a property worth the $800/night […] room charge. Interested in the pool bar? Closed early with no notice - no one at the hotel knew about it until they made phone calls. 3pm check in? Not exactly. 5pm...you should have a room. Want to speak to a manager? I asked three employees at the front desk to speak to a manager. After they asked me some questions (in broken English), one person ran away. turned out he was the manager! Note to staff: if someone ASKS for a manager - and you ARE one - -say "Hi, I'm xxx, the manager at the moment". Running away and hiding does NOT help. One more thing: a 10 ounce Diet Coke is $6, and of course there are no refills. So...with automatic 20% gratuity (makes the bad service easier for the staff) nad sales tax, you can expect to pay $15 for your diet Coke at breakfast. Stay elsewhere! Read moreGenuine Expedia guest review
"Best hotel ever!"
Best service I have ever experienced in all my travels!Genuine Expedia guest review
"Great Hotel Experience!"
It was one of the best experience I have had my wife and i were there for our anniversary and the staff went out of there way to make sure everything was outstanding, From setting up massages after the spa hours to getting basketball tickets to just have knowing your name it was truly a great experience and I will go back!Genuine Expedia guest review
"Good hotel with excellent service"
We enjoyed our overall stay, the only thing we were not happy with was our room! We felt we did not get value for our money...dont take the studio city view room that says its overlooks the ocean and beach we saw neither from our room.... .the room was situated over the main road, very noisy and no double glazing so could hear literally everything!! […] Small and quite a dark and a depressing room! On positive note- the services were excellent, restaurants, the staff were friendly and forthcoming! The spa was great! The beach service was excellent! Mojitos on the beach is a must! Read moreGenuine Hotels.com guest review
"Great Quiet Hotel"
One thing needs to be changed. The temperature in common areas is too low.Genuine Hotels.com guest review
"One of the best"
The Setai is a superb Hotel and even though it is undergoing a refurbishment, it was not at all intrusive. It really is hard to fault this Hotel, the best aspect was the service and I would happily recommend this Hotel to everyone.Genuine Hotels.com guest review
"Quite and luxurious hotel even on a noisy weekend."
Awesome stay at the Setai. The staff was great. Rooms were amazing. A bit pricy at the bar and restaurant but the service was so good that it was worth it. Didn't spend much time at the beach but the pools were very nice. Great gym and spa. We were there over the Memorial Day weekend. Apparently Miami Beach is not the place to be if you're looking for […] peace and quiet on that weekend but we had no problems. A bit crazy on Collins at night but the Setai had lots of security. Maybe too much really. Read moreGenuine Expedia guest review
"Great location! Gorgeous Hotel, Friendly Staff!"
Great location! Gorgeous Hotel, Friendly Staff! Overall fabulous place to stay. Special mention to Benjamin in concierge who helped us out with the PLACE TO BE every night of our stay in Miami. FANTASTIC!Genuine Expedia guest review
Location is perfect,2 streets above Lincoln Road.The hotel itself is very nice, done in a modern,asian,chic but simple way.A bit dark sometimes,but fits the style.Stayed in a city-view room on the 7th floor.Very nice room,the view was ok as 1 floor abv all the surrounding buildings.It is equipped with an excellent coffee machine,all sorts of amenities,best […] quality a/c,complimentary water,and all you would need for a perfect stay.The hotel has 2 very nice pools partially located under palm trees,in a very nice pool area.At the main restaurant you’ll find a wonderful breakfast buffet you will be able to enjoy inside or outside on that very beautiful “terrace”.Maybe a bit overpriced (50$ p.p.).The pool/beach restaurant is also excellent.Had the best burrata ever. At the bar next to the lobby you can enjoy all sorts of drinks and cocktails done by professionals. The beach is not far and equipped with very comfortable beach chairs. You are given water and cool towels. The minus point is that people put their towels early in the morning, then disappear till sometime in the afternoon, keeping all first row chairs blocked but unattended. That’s unfair,it shouldn’t be permitted by the hotel.Other minus point is on holidays or week-ends.The beach becomes a chaos. Evidently understaffed.Staff forgets orders,is stressed and does not respond to what the hotel standard requires.A part from the beach,their staff is very friendly, professional and helpful. Read moreGenuine Hotels.com guest review
Não há o que reclamar deste hotel, nota milGenuine Hotels.com guest review
"Eines der schönsten Hotels in Miami"
Das Hotel Setai ist vorbehaltlos zu empfehlen. Die Innen- und Außenanlagen sind sehr schön. Fitnessraum und Spa entsprechen einem hohen Standard. Auch der Service der sehr freundlichen und zuvorkommenden Mitarbeiter passt in das insgesamt stimmige Bild des Hotels. Auch die Lage der Hotels ist sehr gut. Der Flughafen (Miami International Airport) ist […] ca. 20 Minuten mit dem Auto entfernt. Die Lincoln Road (Fußgängerzone mit Geschäften und Restaurants) sowie der Ocean Drive sind in Laufdistanz (ca. 10-15 Minuten) zu erreichen. Read moreGenuine Expedia guest review
"Luxure hôtel, excellent staff"
Luxure hôtel, an Island of rest and quiet within South Beach Excellent staff taking care and even anticipating your needs Décorated with much styleGenuine Expedia guest review
"O melhor hotel de Miami"
The Setai está num dos melhores pontos de Miami Beach. Os serviço é primoroso. Quarto extremamente confortável, espaçoso e bem decorado. Amenidades de primeira linha. Excelente café da manhã a preço razoável.Genuine Hotels.com guest review
Fantástica, porém a acústica do quarto que fiquei, 706 é péssima, o barulho da rua na madrugada é audível e incomoda.Genuine Hotels.com guest review
Muy buena.Genuine Hotels.com guest review
nous n avons pas ete prevenus que les 3 piscines etaient en travaux ainsi que le restaurant de plage!!!Genuine Expedia guest review
"Muy buena opción en Miami Beach"
Muy recomendable para un viaje con tu pareja, romántico y muy bien ubicado, muy buen servicio. He ido a otros hoteles y hay mucho reventon, mucha fiesta y muchos solteros. Hay un restaurante-bar enfrente llamado BAREZZITO, lo mejor que conocí en Miami!!! en Collins y la 20th.Genuine Hotels.com guest review
"El mejor 5 estrellas de Miami, lejos !!!"
Un hotel de excelencia. Lindo. confortable, tranquilo. El personal servicial, predispuesto a ayudar. Silencioso, buen ambiente. Sebastián, Federico y Francisco, atentos al bienestar del Pasajero.Genuine Hotels.com guest review
"setai sobe is the GENUINE deal = 6 star"
12/19/14 scott m New York City, New York
I am extremely partial to Miami Beach. I love the ethnic flavor, the sun and beach, eating and drinking well, style and taste. The bar was set high , and the setai exceeded almost all of my expectations. I frequent the ritz carlton group. I find them consistently good, with an emphasis on great service that exceeds expectation. The setai is the ritz carlton on steroids, in a non formulaic boutiquey GENUINE WAY. Perhaps the warmth of the staff, made up of equal parts cuban, thai and euro american blend , is the kicker. Warm vibrant cultures to be sure. They are enjoying themselves at work, and that makes all the difference! Genuine smiles abound, daring you to be grumpy or underserved! The beach bar rocks! From the reservation process which elicited the fact that we were celebrating and upgraded our room, to the tranquil stylish tight understated decor (think Thailand Alta Moda), to the cabana men…. and the breakfast buffet is the best I have ever seen anywhere, a nice touch that it was included in the cost of the room! The setai isn't cheap-I had to take out a second mortgage for the poolside prawns- but the taste was worth every cent….sometimes less really is more. = treat yourself to a truly outstanding experience…..they will not disappoint!
12/17/14 bobgibson011 Chicago, Illinois
Just an outstanding tranquil place with service above excellent. If you have the $$ to spend and seeking an unparalleled experience, stay at the Setai. The restaurant is also an experience you won't forget.
"Friendliest Staff in the World"
12/12/14 Preston T New York City, New York
The Setai is an island of quiet and elegance amid the bustle of South Beach on Miami Beach. Usually we reserve an ocean front room wherever we go, but this time we wanted to take advantage of reduced rates between Art Basel and Christmas break. AAA got us great complimentary breakfasts. Our room is on the side of the hotel near Collins Ave but nice. The courtyard and grounds of the Setai are spectacular. But the best part is the whole staff, friendly and courteous with genuine smiles.
12/09/14 C F London, United Kingdom
If you are planning a trip to Miami - there are many luxury hotels to choose from. One of the finest on offer, is the Setai. Great location overlooking South Beach. Easy access to a plethora of restaurants, bars and the infamous - Lincoln Street. And it also happens to be one of the most luxurious hotels in the Miami area. The suites are well presented and spacious. The hotel has an excellent bar and external seating area, the restaurant offers the finest of cuisines, and the spa has everything that you could desire in a 5 star hotel. We stayed in a Double bedroom Ocean Suite. Great Kitchen and dining area, spacious bedrooms, and the most amazing view over the sea to wake up to every morning. The management team are well lead by Herr Richter, and every attention was paid upon us to allow us a relaxing and decadent trip. Hotel vehicle was available upon request, to take us to any of the surrounding areas. We visited many of the other leading hotels in Miami - The Setai is to my mind, the most complete. Great hotel and great experience for the discerning traveller. I would not stay in anyother Miami hotel.
12/08/14 Andreas R Stockholm County, Sweden
One word can describe this hotel!! AMAZING!!! Everything is beyond amazing with this hotel. Staff, food, location, rooms and spa. We will go back for sure! If you want a laid back and luxurious stay on South Beach, this is it!! You wont regret it!
"Great hotel .... but staff not so great"
11/27/14 Hohum London, United Kingdom
Nice hotel and really expensive but we felt we could treat ourselves. Room not ready until 3.00pm which is un-excusable and no apology. Stayed at bar in the meantime. Not particular busy but service slow, friendly though. The bar lady crashed four glasses and half an hour later another guy broke two. Room is lovely but miss a bath for added luxury. The toilet seat does'nt stay up so you have to hold it up. The flusher is loose into the wall too. Great shower but it leaks into bathroom. The outside area is lovely. We arranged for friends to pop over for drinks before walking to Nobu. We walk quite a way to the rear outside bar. Nobody there. Why did'nt they put a sign up to say it wAs closed. No initiative by staff. We wander back to sit in the open area and all sit down, suddenly we realise we are wet, the cushions are soaked ! Everywhere is soaked. Why did'nt they take the cushions in out of the rain or protect them. So we sit at some horrible plastic tables and chairs for champagne. Not very appealing. When I ask why they didnt take cushions in, I received a smart Alec reply and so now I call the supervisor over and complain to her. She is at least receptive and polite. The staff are not up to the job. Housekeeper was lovely though. Had lunch at the rear of the hotel on the raised deck. My partner who never sends food back. Sent her salad back, the lettuce was so limp and old. Any decent chef and waiter would have seen this was not right. I had a truffle pizza, left half of it. No taste. Great setting. A huge number of staff but no clue except for an older guy and lady. But they were lavishing attention on a regular who ordered caviar. Nice hotel but patchy service by staff who just dont use initiative or the hotel wont pay top quality. Pool areas were wonderful, outside seating areas wonderful (when not wet) and lighting serene. Quiet and comfortable room. Great toiletries.
"Avoid any Suite overlooking street!"
11/26/14 Grouptel Toronto, Canada
I always love the Seta, but these rooms need a noise disclaimer. The window panes are son thin you can laterally hear every conversation, music or fart from the road below. The hotel is typical Seta stunning and service is terrific. I've asked to switch rooms and will see how they can accommodate tomorrow but for now they sent up earplugs! Will check out if no choice... shame
"Just about perfect"
11/22/14 stevewhiting Esher
This Asian influenced hotel is just a dream to stay in and I will certainly now only have one target on future visits to Miami. The rooms are well appointed, showers just the best I have ever encountered and the service right up with the best. The breakfast is a must with just about everything you would like on offer. The beach is well kept and the sunbeds are both sturdy and have luxury cushions. The 3 swimming pools are all set at a different temperature. The bar is welcoming and has a good vibe about it. I found the whole experience very satisfying and the karma around the place is excellent. I won't hesitate to return.
"Just the Best, Again"
11/16/14 JonnyN_66 London, United Kingdom
The Setai by far is just the best hotel in the world. Just one compares for us but The Setai wins for me. Third stay this year and nothing disappoints. The staff really makes this hotel, they all so polite, enthusiastic, energized and the sole of the hotel. The renovations in the Tower are great in the public areas. Uber has hit town, really good to get around, don't bother with public transport or anything like that its really cheap. Uber everywhere. Went to Joe's, just fantastic, every visitor needs to go there for a meal. Do use a city tour and do the three tours its very interesting on the hop on and off buses. Get to know the city and not just the beach. Cant review The Setai much more as done a couple already, its so good no one can be disappointed. It can be a party place, well it is the party place, so units next door could be noisy but you don't go to Miami Beach to sleep and get up early, you can tell by the gym and by the time people get to the beach!. Be nice to the guys at the beach and tip them well, they do an awesome job!!!
"Noisy, loud and impossible to sleep"
11/12/14 Camilla D London, United Kingdom
My husband and I have just returned from a 5 night stay at The Setai. The hotel itself is Ok, but if you take a roo. In the old Art Deco part, be warned. We requested a quiet room, facing the courtyard. On our first night there was pumping loud music from a DJ playing in the courtyard and we had to move rooms. Even the. We could still hear the music. A few nights later, there was a wedding, and again we could not sleep as it all took place in the courtyard with loud music and zero consideration for guests of the hotel that we're not part of the wedding. Finally, it rained on the weekend, and a few days later, the staff still hadn't bothered to dry the cushions in the courtyard, so you got wet if you sat down! We would never stay in his hotel again. Over rated and over priced.
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