All hotels in Orlando, Florida, United States of America
1 room, 2 adults
You can collect Hotels.com® Rewards nights here6443 Westwood Blvd, Orlando, FL, 32821, United States of America, ‏‎800-658-6760
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3.6 / 5Good

Score breakdown (from 224 reviews)

Average rating for:

  • Cleanliness
    3.7
  • Service
    3.6
  • Comfort
    3.8
  • Condition
    3.6
  • Neighborhood
    4.2
5.0 / 5Outstanding
"Family vacation to Orlando."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My husband and eleven year old son stayed here. It's within walking distance to SeaWorld! It's literally across the street. The hotel does offer a free shuttle but we wanted to arrive at the park earlier than that. The rooms are very nice. We had a small kitchen with refrigerator and microwave. Our son slept on the fold out bed in the living room area. We couldn't tell if the hotel was brand new or newly remodeled. It was VERY clean. The beds were VERY comfortable. There is a small outdoor pool. Nothing fancy but we had fun anyway. The wait staff was super friendly and efficient. There was no wait checking in. We'd definitely stay here again.
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Thank you for taking the time to write a review of our hotel. I am glad that you enjoyed our location, your room and your fully equipped kitchen during your stay with us. As well, it's great to hear that you found our hotel to be clean and comfortable with a friendly staff. I will be sure to share your kind remarks with our team. Thank you for choosing Extended Stay America. We hope that you will stay at our hotel, or any of our other brand locations in the future.
Other trip Sep 25, 2014
Teresa
US
3.0 / 5Good
"Must check bathrooms"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
Toilet was clogged, and shower had a leak and you could hear it at night. the rest was ok
Genuine Hotels.com guest review
1 night business trip Sep 6, 2014
Miguel Ciarreta
US
3.0 / 5Good
"ok for long stay"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
the service was nice.... check in was easy and quick.... once in the room we were using the pull out couch there was 1 sheet and 2 pillows left for the the couch... had to call and get more linens. also needed more towels but when i called down for them I was told they were out of towels???? also there is no daily house keeping.....room was clean and comfy for the 2 adults and 2 small kids
Genuine Hotels.com guest review
2 night trip Aug 12, 2014
A Traveler
US
2.0 / 5Fair
"One of the worst stays"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    2.0
  • Condition
    1.0
  • Neighborhood
    5.0
pros: Proximity to Sea world cons: ugly and stinky room, poor service, utter waste breakfast
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Thank you for taking the time to tell us about your experience. We recently underwent an extensive renovation, so we are very disappointed to hear that you did not enjoy your stay. We will inspect your room to address any issues. We will also work with our housekeeping staff to make sure every room smells fresh prior to our guest's arrival. Thank you again for your feedback. We would love to have another chance to provide you with a better experience the next time you're in town.
2 night family trip Aug 8, 2014
Karthik
US
3.0 / 5Good
"You get what you pay for"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
It was convenient to have a kitchen in the room, and be within walking distance of the Convention center. There was also a basic breakfast offered each morning. You definitely see a lack in quality at this rate though. Some of the kitchen burners didn't work, and beware the left side of the bed in room 403, unless they finally changed out/cleaned the mattress.
Genuine Hotels.com guest review
7 night trip with friends Jul 29, 2014
Amber
US
3.0 / 5Good
"Great potential cut short"
  • Cleanliness
    1.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    1.0
  • Neighborhood
    5.0
Great location and nicely decorated, but lobby was dirty. The room was also tastefully decorated and layout is effective but room was humid and smelly. A/C wasn't very effective.
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Thank you for your recent review of your stay. Please know that we are sincerely sorry that you found our lobby to be in an unacceptable condition and that your air conditioning was not functioning properly. We will work with our staff to ensure our lobby is clean at all times. We will also meet with our maintenance engineer to address the issue with your air conditioning unit. We continually work to improve our hotel, so we really appreciate you providing us with your feedback. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1 night family trip Aug 4, 2014
Vacationing Mom and kids
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This is the third time we have stayed at this particular Extended Stay hotel. all of our experiences have been over the top. We always try to find an Extended Stay whenever we trave. Thank You and God Bless.
Genuine Hotels.com guest review
4 night trip Jul 28, 2014
John
US
4.0 / 5Excellent
"Super-convenient to OCCC West"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
Nice hotel, great staff. Free parking & easy walk to the OCCC. Been staying here for the last few years. Enjoy!
Genuine Hotels.com guest review
1 night business trip Jul 24, 2014
Paul
US
5.0 / 5Outstanding
"Excellent"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I loved the layout of the suite. Very comfortable. I also liked the hotel's location.
Genuine Hotels.com guest review
1 night trip Jul 18, 2014
A Traveler
US
4.0 / 5Excellent
"Normal hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We (me, wife 4 kids & my mother, 2 rooms) stayed there for 2 nights only. We arrived at 5 AM & waited till 6 AM for breakfast but were very disappointed that there wasn’t much. We slept till 2 PM & went out 4 PM but when we came back the rooms were not cleaned, we inquired they said housekeeping time is off &will do it next day, guess its OK. Property is well maintained. It has many other hotels in the neighborhood. It is located off the happenings on International Drive & that’s the reason we left it for another hotel on I. Drive. Breakfast needs to be greatly improved. Staff was very stiff & they tried to charge extra for Disabled room. Good & reasonably priced & would recommend it for business stays.
Genuine Hotels.com guest review
2 night trip Jun 14, 2014
Hammad ur Rehman
US
4.0 / 5Excellent
"Ease of stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice kitchenette nice room very nice staff clean room very close to interstate. Restaurants very close. Shuttle service makes going to attractions easy and stress free. You really should stay here and save money !!! Ps don't forget about fresh fruit and other goodies for your free breakfast!!
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
John and Laurie - Thank you so much for posting a review of our hotel. We're thrilled that you enjoyed your stay with us. We are so glad that you were pleased with your clean, convenient room and that our staff provided you with quality service. Our staff truly appreciates your kind words. Thank you again for your review. We would love to provide you with another comfortable stay in the future.
Other trip Jul 7, 2014
John and Laurie
US
5.0 / 5Outstanding
"Nice hotel by Sea World"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice and clean, but they should have housekeeping daily...
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
We want to thank you for taking the time to post a review of your stay. We are glad that our rooms were nice and clean; however, we apologize that our housekeeping services did not meet your expectations. We will use your comments to help improve our hotel. Thank you again for your review. We hope to see you again soon.
Other trip Jul 7, 2014
A Traveler
US
5.0 / 5Outstanding
"Excellent Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was clean, comfortable and close to everything. We will be back to Orlando next year and will stay at this hotel again!
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Natalie - Thank you for taking the time to review your stay. We are very happy that you enjoyed your stay with us and that we provided you with a clean and comfortable room. We are also glad to hear that our location was very convenient for you. Thank you again for your feedback. We are looking forward to seeing you when you return to the area!
6 night business trip Jun 15, 2014
Natalie
US
4.0 / 5Excellent
"walked to Seaworlds, nic room"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A 15 minute walk to Seaworld, renovated room was great. Zulenka was really nice. ESA is not a typical hotel, and i like that. Outside grill was not used this trip, but nice option poolside. Breakfast was good, no eggs or waffle, but price was great. Felt safe and quiet for area
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
We appreciate you taking the time to review your stay with us. We are pleased to hear that Zuleyka provided you with superior service. We are also glad that you enjoyed your room and the amenities that we had to offer. We thank you again for the kind words and hope that you will stay with us again when you're in the area.
5 night family trip Jun 16, 2014
familydad
US
5.0 / 5Outstanding
"Orlando weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
I usually stay at the Double Tree Hotel down the road from the Extended Stay but I found the latter to be a much better deal with more space and comfort.
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Emanuel - Thank you for taking the time to write a review of your stay. We appreciate the kind comments about the space and comfort we offer. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide our services to you the next time you're in the area.
2 night trip Jun 6, 2014
Emanuel
US
5.0 / 5Outstanding
"clean and cozy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
room was very comfortable and clean. the staff was helpful and friendly. will stay there again!
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Patty - It is so rewarding to read that you had a comfortable stay with us. Thank you for your comments. It's great to hear that our rooms and staff suited your needs so well. We look forward to you returning to our hotel, or any of our other brand locations, in the future.
1 night trip Jun 1, 2014
Patty
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
My colleague stayed at another, more expensive, hotel. This was BY FAR the better value hotel. Room smelled fresh and clean. No stains or dust. Comfortable bed. Superior "living room" furniture included computer desk, recliner chair, sofa, and more. This was my first stay at an Extended Stay America but it won't be my last.
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Thank you for your recent review of our hotel. I'm glad that you enjoyed your fresh, clean room and comfortable bed during your stay with us. As well, it's great to hear that you were pleased with the furnishings in your room. Thank you for choosing Extended Stay America. We look forward to welcoming you back in the future.
4 night business trip Apr 13, 2014
Farmer Tom
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
we only stayed one night but the staff was extremely nice and helpful. our rooms were very clean and had everything we needed including pans and dishes to go with the stove and fridge. the complimentry breakfast was just bagels and muffins.
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Thank you for taking the time to write a review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
1 night family trip Apr 15, 2014
A Traveler
US
4.0 / 5Excellent
"Good for the price"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
The location of the hotel is great. Less than 5 minutes from Sea World and Aquatica. Will stay again.
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Thank you for posting a glowing review of your stay. I’m happy to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
1 night trip Apr 14, 2014
A Traveler
US
4.0 / 5Excellent
"Awesome Room"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My family and I stayed in the room for over three nights (weekend visit), and we were quite pleased with the room. Everything was convenient and we enjoyed the continental breakfast and service. This is our second time staying at the hotel and will gladly use them again.
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Thank you for taking the time to write a review of your stay. I’m so pleased to hear that you enjoyed our clean rooms with fully equipped kitchens, free grab-and-go breakfast and convenient location at a great value. Thank you for choosing Extended Stay Hotels. We look forward to providing you with another comfortable stay in the future!
Other trip Apr 7, 2014
MM
US
5.0 / 5Outstanding
"Nice place to stay and very affordable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Very close and very accessible to everything. Free breakfast
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Thank you for posting a glowing review of our hotel. I am happy to hear that you enjoyed our clean rooms with fully equipped kitchens, free grab-and-go breakfast and convenient location at a great value. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
Other trip Apr 5, 2014
A Traveler
US
5.0 / 5Outstanding
"Experiance"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This stay was a awesome experience with extended stay. So when my husband and I go back in may this is where we will be staying. Its in a convenient location to everything.
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Synthia - Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our location and your stay with us overall. Thank you for choosing Extended Stay America. We look forward to welcoming you back in the future.
1 night family trip Mar 29, 2014
Synthia
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
loved it!
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Thank you for posting a review of our hotel. I'm so glad to hear that you enjoyed your experience with us. Thank you for choosing Extended Stay America. We hope to have the opportunity to provide you with another great stay in the future.
2 night family trip Mar 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Great place just 10 min from Universal"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We stayed here for just one night, and went to universal to see Blue Man Group. Very convenient, staff was wonderful very helpful. Room Was clean and very comfortable. We will definitely stay here again.
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Michelle - The staff and I appreciate your kind remarks. We’re thrilled to hear that you enjoyed your time at our hotel and the service our staff provided. Thank you for choosing Extended Stay Hotels. We look forward to welcoming you back in the future!
Other trip Apr 1, 2014
Michelle
US
4.0 / 5Excellent
"Better than westgate lakes resort and spa"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
My family and I stayed here on their way in from mississippi. The bed was nice, room was clean! Only issue is room needed extra pillows and weren't included from the get go for the sleeper sofa. We had to ask for them. The breakfest isnt anything to be desired for the price tag for thursday and weekend rates! But we stayed in the hotel in my title after this one. Extended stay was a much better deal. No issues with parking and no loud screaming "tourist"
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Sean - Thank you for your recent review of your stay. I am so pleased to learn that you enjoyed our clean rooms with fully equipped kitchens at a great value. Your feedback regarding our bedding options and free grab-and-go breakfast will help us in our efforts to continually improve our hotel. Again, thank you for the comments. We look forward to hosting you again in the future!
Other trip Mar 31, 2014
Sean
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I stayed 1 night I was very impressed very clean rooms
Genuine Expedia guest review
Other trip Mar 29, 2014
Jason
US
5.0 / 5Outstanding
"Clean and Nice"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
This hotel was very clean and nice and in a great location. The beds were soft, the staff was very friendly, and the hotel was just great overall
Genuine Expedia guest review
Other trip Mar 27, 2014
nique
US
4.0 / 5Excellent
"Nice hotel, very comfortable."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
The only thing I would improve is the matress ( a little too firm) and not a good insulation on the walls (I could hear a lot of noise from the other rooms) but in general it's a very nice hotel, very convenient, updated, super duper clean. I would go back again.
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Rosi - Thank you for taking the time to write a review of your stay. I am happy to hear that you enjoyed our clean rooms and convenient location at a great value. Your feedback regarding our bedding options will help us in our efforts to continually improve our hotel. Thank you for choosing Extended Stay Hotels. We look forward to hosting you again in the future!
Other trip Mar 27, 2014
Rosi
US
4.0 / 5Excellent
"Good overall experience"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Very helpful staff...any issues resolved quickly by staff and/management
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Jay – I want to thank you for taking the time to post a review of your stay. I am glad to hear that you were pleased with our staff and that we were able to resolve your issues in a timely manner. I will be sure to share your kind remarks with our staff. Thank you again for your comments. We look forward to providing you with another comfortable stay in the future.
Other trip Mar 21, 2014
Jay
US
3.0 / 5Good
"Good Stay, Decent Hotel, No wakeup calls"
  • Cleanliness
    3.0
  • Service
    2.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
Hotel was well kept and nothing really out of the ordinary. I was surprised that they do not do wake up calls nor do they supply shampoo. You have to ask for shampoo at the front desk. Breakfast is described as a grab and go. I think what they mean is grab your keys and go elsewhere. Other than those minor issues, I would stay there again.
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Thank you for the feedback about your stay at our hotel. I am sorry to hear that you were disappointed in our breakfast. We are working on adding more items to our offering. We do not offer wake up calls but do offer alarm clocks in all of our rooms. In addition, we offer free amenities such as shampoo at the front desk. Once again, thanks to your feedback, we can continue to work on providing an exceptional stay for all of our guests. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
3 night business trip Mar 11, 2014
Rob
US
4.0 / 5Excellent
"VERY NICE HOTEL FOR THE PRICE....."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
WAS ONLY THERE FOR A SHORT STAY BUT HOTEL WAS NICE AND QUITE AND STAFF WAS FRIENDLY
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
I want to thank you for taking the time to post a review of our hotel. I’m glad that you were happy with your room and our quiet hotel. As well, it’s great to hear that you enjoyed our friendly staff during your stay with us. Your feedback regarding our luggage carts will be very helpful as we continue to improve our guest experience. Thank you again for your comments. We look forward to having you visit with us again in the future.
Other trip Mar 12, 2014
CHEVY
US
3.0 / 5Good
"Convient location- sub par hotel staff"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
These rooms were clean, and it was an acceptable in expensive stay. Walking distance to some parts of the florida convention center ( orange county), however the hall that i was in was a little further so it was a short less than five min. drive. There is an IMPORTANT note you understand about this hotel, there is actually TWO hotels BOTH extended stay- front one costs more, but comes with pool and fitness room. Back hotel (again also extended stay same partaking lot) does NOT come with gym & pool access. Secondly the front hotel was under renovation when i was there so it may be in nicer condition. The public bathroom near the pool ( non in lobby) was terrible and not clean and smelt as if no one has maintained it in quite sometime. I originally reserved via the APP on my phone- the address was for the front hotel, but then what i come to learn is they overbooked, so just walked across the lot and moved my reservation to back hotel. When i arrived check in was a complete mess, the personnel at the desk was not helpful at all then, nor the remainder of my week there. Please note their breakfast is continental ( no hot eggs, etc) and they do not have ice machines. To summarize this article, i will never stay here ever again and won't recommend it to anyone - there are much better hotels with comparable price. I would only stay here if i had to walk to the convention but even then its not too convent walking distance to all the restaurants on international drive.
Genuine Hotels.com guest review
5 night trip Feb 25, 2014
A Traveler
US
5.0 / 5Outstanding
"wonderful"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    5.0
In process of remodeling
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
I appreciate you taking the time to write a review of your experience with us. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I am thrilled that you enjoyed your stay with us. We look forward to welcoming you again, should your travels bring you back to our area.
2 night romance trip Feb 15, 2014
A Traveler
US
4.0 / 5Excellent
"Clean & Convenient"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Stayed here before, in midst of renovation...will be great upon completion.
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Genia - Thank you for taking the time to write a review of your stay. I am glad to read that you were pleased with our convenient location. As well, it is great to know that you look forward to seeing the completed renovation. I can assure you that it is going to be worth the wait! Thank you again for posting your review. We look forward to seeing you in the future.
Other trip Feb 13, 2014
Genia
US
2.0 / 5Fair
"you get what you pay for"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
I should have known something was up the first night I got back to the hotel around 9pm and the front desk staff was outside in front hanging out, smoking and drinking beer with guests. Real professional. That was followed by people above us stomping around and partying until 3am...and this was on a Tuesday. Rooms were fairly clean, though beds were never made during our stay. I wouldn't recommend this place unless budget is by far your main concern.
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Dave - Thank you for taking the time to write a review of your stay. I am extremely disappointed and sorry to read about your first impression of our hotel. As this hotel's manager, I can assure you that these types of actions are not the norm and have been addressed with the entire staff. I am working with them to ensure that they are not repeated in the future. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. -We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.
3 night business trip Feb 3, 2014
Dave
US
3.0 / 5Good
"Good location and clean"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
I had reservations at the main facility and they had oversold the rooms so they put me in the back building which was older. The clerk told me initially that they had not reservations for me. He was not friendly or enthusiastic about finding the problem. The second building was not as nice and the room smelled bad. But it was clean and there was a nice little kitchen. There were flood lights right outside the window so the black-out curtains were a must. Breakfast was dismal - but there is a great little Mom and Pop restaurant a quarter of a mile down the street that makes up for that. All in all, I wouldn't choose this hotel if the Best Western a block away was available, but in a pinch, it was okay.
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Your review was brought to my attention, and I wanted to take a moment to personally respond. The situation you described regarding your arrival is unfortunate. Due to the renovation, we have been experiencing issues with overbooking. Still, we are glad that we were able to provide you with accommodations in our sister property. To ensure this does not keep happening, our staff is working to improve our reservation and check-in procedures. Still, I am glad that you liked your room overall. I really appreciate you bringing this to our attention. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area
Other trip Jan 31, 2014
Winnie
US
1.0 / 5Poor
"Dismayed and disappointed"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    1.0
  • Condition
    1.0
  • Neighborhood
    1.0
When checking in at 7:30 pm with a confirmed reservation of almost 30 days , I was informed that the hotel was overbooked no room and I was to stay in another hotel. No manager accessible ..no refund... Take it or leave it. I was able to chat with management the next day as my concern was as a woman traveling alone, I have travelled the world and have meetings in Orlando many times a year and this is the FIRST time ever not having a reservation honored. I have requested a refund but will use another website and hotel to stay in from here on. I hope this has been helpful.
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Helen - Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that our hotel was overbooked when you arrived. I apologize that we had to relocate you to another hotel. Your feedback will be very useful as we continue to improve our guest experience. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
1 night business trip Jan 22, 2014
Helen
US
4.0 / 5Excellent
"Reservation Surprise"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had book a two night stay at the hotel. Because of weather related conditions I was not able to make it to the hotel on the first night. I was charged for the first night which I expected. But the second night was cancel and I already had paid for both nights. I was told I was going to have to pay a higher price if I wanted a room for the night. I have stayed here several times in the past. I believe I will stay somewhere else when I come back to town. Good business is taking care of your customer, especially a repeat customer. Their loss!
Genuine Hotels.com guest review
2 night trip Jan 10, 2014
David
US
4.0 / 5Excellent
"Great stay. Very good value"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Great staff
Genuine Expedia guest review
Other trip Jan 5, 2014
dave
US
3.0 / 5Good
"Hotel close to Seaworld"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
We stayed at the hotel for one night on New Year's Eve. Check-in was pretty quick and easy. The hotel was clean and close to SeaWorld (about a 6 min drive). However, two of the fleece sheets and one of blackout curtains had holes in them. The bathroom and the front door would get stuck every time we tried to open it. We also were able to hear the people use the faucet in the room next to us and the people walking above us. The only toiletries that was provided was a bar of soap. The towels were not soft at all. They felt scratchy. Overall, it was okay for a one night stay but I don't think I would stay there longer.
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Thank you for taking the time to write a review of your stay. I am pleased to hear you enjoyed our convenient location and your clean room. Still, I am disappointed to hear about the condition of the linens and other items in your room. Please know, we are currently working to enhance our offerings and are in the process of being upgraded. Thank you again for your feedback. We hope you will come to visit us again on your next trip.
Other trip Jan 2, 2014
Canela90
US
5.0 / 5Outstanding
"safe area"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
will stay again, great for the price. only two concerns, tv signal out of focus and the pool is not heated.... otherwise, a great place to crash after busy days at the parks.
Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Diana - Thank you for taking the time to write a review of your stay. I'm thrilled that our hotel was a great value for your needs. We will look into the television issue you mentioned. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
2 night trip Dec 13, 2013
A Traveler
US
3.0 / 5Good
"close to convention center"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    5.0
The room was fine. The pull-out bed was in bad shape and I fell through when I sat on the corner. But the main bed was fine. The hotel was a pleasant 10 minute walk to the West building of the Convention Center, a little farther to North/South buildings.
Genuine Hotels.com guest review
4 night business trip Nov 20, 2013
A Traveler
US
4.0 / 5Excellent
"I'll be back ;)"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
great room & location - very comfy :)
Genuine Hotels.com guest review
1 night trip Nov 15, 2013
lelulolli
US
3.0 / 5Good
"be specific"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    3.0
when my reservation was made there was no indication that this hotel allowed smoking. ended up the only rooms left at check in where located on the smoking floor. Also this hotel has a liberal pet policy which included a pit bull that didn't like anyone.
Genuine Hotels.com guest review
1 night business trip Nov 12, 2013
Don
US
2.0 / 5Fair
"No Housekeeping or room cleaning"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    -
No Housekeeping or room cleaning, for stays that are less than 7 days. The Hotel’s advertised free Wi-Fi was slow and unstable; a faster Wi-Fi is available at cost of an extra fee. Compared with others Hotels of the same category or less, the free breakfast is very limited, poor furnished.
Genuine Expedia guest review
Other trip Nov 12, 2013
Soba
US
5.0 / 5Outstanding
"They helped with discount tickets. Very sweet"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Loved everything. Thanks to Marci..Asst General Manager.
Genuine Expedia guest review
Other trip Nov 4, 2013
A Traveler
US
4.0 / 5Excellent
"Great vacation hotel."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The experience was phenomenal. I encountered a nice welcome from the beginning to the end. The housekeeper was very nice and exceptional. The pool was great. I would recommend this hotel to anyone anyday.
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
Angelo - Thank you for taking the time to write a review of our property. I am glad to hear that you had a great vacation and our hospitality and levels of service met your expectations. We are going to be undergoing renovations in December 2013 and after completion of the renovations, we will be adding additional items to our breakfast bar. This in turn should provide a better breakfast and hopefully meet yours and future guest expectations. Our proximity to the Orange County Convention Center makes us an ideal hotel while attending a convention. We hope to host you again on a future stay.
Other trip Sep 28, 2013
Angelo
US
3.0 / 5Good
"Worth the price"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    1.0
  • Neighborhood
    -
We were in Orlando for a convention 7/13/2013-7/18/2013. Our stay was worth the price considering the price of other surrounding hotels, but I was misled when I made the reservations though. I was told this hotel was "connected to the convention center by a walkway". That was totally not true. Just outside this hotel was a highway overpass that you walk over to the convention center in the weather for at least a half mile. Luckily we only got caught in the rain once since it rained every day we were there. The "fitness center" only had 3 pieces of equipment and only 2 worked. Those 2 were not calibrated properly and outdated. There was nothing provided to clean or sanitize the machines when finished using. There were no towels available while working out. This issue was important to me because when I am at home I workout every day. The breakfast provided needed much to be desired. The only fruit provided were bananas and very difficult to peel oranges. The bananas were either over ripe or not available as early as 7am. The orange juice was all out two days we were there as early as 7am. There were small children asking for milk, which you did not provide. Overall the room was clean and the kitchen supplies were very clean.
Genuine Expedia guest review
Other trip Jul 19, 2013
Jeanette
US
2.0 / 5Fair
"Worst stay ever!"
  • Cleanliness
    1.0
  • Service
    2.0
  • Comfort
    1.0
  • Condition
    3.0
  • Neighborhood
    -
The mattress on the queen bed and the pad on the sleeper couch were horrible. Absolutely no support to either one. There was barely any maid service. They replaced the towels. That is all they did, no clean up of the bathroom whatsoever. They didn't even replace the toilet paper in the bathroom. Continental breakfast consisted of bagels, small muffins, juice, and coffee. No tea bags. This was the worst experience with any stay ever!!!
Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood
I would like to apologize for the problems you had with your stay. Please know, we will be undergoing renovations in the later part of this year, so the bedding will be addressed at that time. As well, I am going to review our cleaning procedures with the housekeeping staff because you should have received daily service. This service should have included the replenishment of towels and toiletries as well as making the bed and dispensing of the trash. Again, I am truly sorry for the issues you experienced while staying at our hotel. Still, I hope you will consider giving us another opportunity in the future, especially after we complete our renovations at the hotel.
Other trip Jul 2, 2013
A Traveler
US
5.0 / 5Outstanding
"I will be back"
  • Cleanliness
    5.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Me & my husband enjoyed our resent stay it was more than we ask for in a hotel.
Genuine Expedia guest review
Other trip Jul 1, 2013
Happy
US
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