I had book a two night stay at the hotel. Because of weather related conditions I was not able to make it to the hotel on the first night. I was charged for the first night which I expected. But the second night was cancel and I already had paid for both nights. I was told I was going to have to pay a higher price if I wanted a room for the night. I […] have stayed here several times in the past. I believe I will stay somewhere else when I come back to town. Good business is taking care of your customer, especially a repeat customer. Their loss! Read moreGenuine Hotels.com guest review
"Great stay. Very good value"
Great staffGenuine Expedia guest review
"Hotel close to Seaworld"
We stayed at the hotel for one night on New Year's Eve. Check-in was pretty quick and easy. The hotel was clean and close to SeaWorld (about a 6 min drive). However, two of the fleece sheets and one of blackout curtains had holes in them. The bathroom and the front door would get stuck every time we tried to open it. We also were able to hear the people […] use the faucet in the room next to us and the people walking above us. The only toiletries that was provided was a bar of soap. The towels were not soft at all. They felt scratchy. Overall, it was okay for a one night stay but I don't think I would stay there longer. Read moreGenuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood Thank you for taking the time to write a review of your stay. I am pleased to hear you enjoyed our convenient location and your clean room. Still, I am disappointed to hear about the condition of the linens and other items in your room. Please know, we are currently working to enhance our offerings and are in the process of being upgraded. Thank you again for your feedback. We hope you will come to visit us again on your next trip.
will stay again, great for the price. only two concerns, tv signal out of focus and the pool is not heated.... otherwise, a great place to crash after busy days at the parks.Genuine Hotels.com guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood Diana - Thank you for taking the time to write a review of your stay. I'm thrilled that our hotel was a great value for your needs. We will look into the television issue you mentioned. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.
"close to convention center"
The room was fine. The pull-out bed was in bad shape and I fell through when I sat on the corner. But the main bed was fine. The hotel was a pleasant 10 minute walk to the West building of the Convention Center, a little farther to North/South buildings.Genuine Hotels.com guest review
"I'll be back ;)"
great room & location - very comfy :)Genuine Hotels.com guest review
when my reservation was made there was no indication that this hotel allowed smoking. ended up the only rooms left at check in where located on the smoking floor. Also this hotel has a liberal pet policy which included a pit bull that didn't like anyone.Genuine Hotels.com guest review
"No Housekeeping or room cleaning"
No Housekeeping or room cleaning, for stays that are less than 7 days. The Hotel’s advertised free Wi-Fi was slow and unstable; a faster Wi-Fi is available at cost of an extra fee. Compared with others Hotels of the same category or less, the free breakfast is very limited, poor furnished.Genuine Expedia guest review
"They helped with discount tickets. Very sweet"
Loved everything. Thanks to Marci..Asst General Manager.Genuine Expedia guest review
"Great vacation hotel."
The experience was phenomenal. I encountered a nice welcome from the beginning to the end. The housekeeper was very nice and exceptional. The pool was great. I would recommend this hotel to anyone anyday.Genuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood Angelo - Thank you for taking the time to write a review of our property. I am glad to hear that you had a great vacation and our hospitality and levels of service met your expectations. We are going to be undergoing renovations in December 2013 and after completion of the renovations, we will be adding additional items to our breakfast bar. This in turn should provide a better breakfast and hopefully meet yours and future guest expectations. Our proximity to the Orange County Convention Center makes us an ideal hotel while attending a convention. We hope to host you again on a future stay.
"Worth the price"
We were in Orlando for a convention 7/13/2013-7/18/2013. Our stay was worth the price considering the price of other surrounding hotels, but I was misled when I made the reservations though. I was told this hotel was "connected to the convention center by a walkway". That was totally not true. Just outside this hotel was a highway overpass that you […] walk over to the convention center in the weather for at least a half mile. Luckily we only got caught in the rain once since it rained every day we were there. The "fitness center" only had 3 pieces of equipment and only 2 worked. Those 2 were not calibrated properly and outdated. There was nothing provided to clean or sanitize the machines when finished using. There were no towels available while working out. This issue was important to me because when I am at home I workout every day. The breakfast provided needed much to be desired. The only fruit provided were bananas and very difficult to peel oranges. The bananas were either over ripe or not available as early as 7am. The orange juice was all out two days we were there as early as 7am. There were small children asking for milk, which you did not provide. Overall the room was clean and the kitchen supplies were very clean. Read moreGenuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood Thank you for taking the time to write a review about your most recent experience at our hotel. I am delighted to hear that you were pleased with the staff and the cleanliness of the property. I would like to apologize for the shortcomings you felt with regard to the fitness center and breakfast. I am going to follow your suggestion and add towels and disinfectant spray to the fitness facility. I would also like to let you know that we will be expanding our breakfast in the beginning of the year to include cereals, milk and additional fruit choices for our guests. I hope you will allow us to host you again on your next visit to Orlando so you can see the strides we make to improve our property.
"Worst stay ever!"
The mattress on the queen bed and the pad on the sleeper couch were horrible. Absolutely no support to either one. There was barely any maid service. They replaced the towels. That is all they did, no clean up of the bathroom whatsoever. They didn't even replace the toilet paper in the bathroom. Continental breakfast consisted of bagels, small muffins, […] juice, and coffee. No tea bags. This was the worst experience with any stay ever!!! Read moreGenuine Expedia guest review
Response by Extended Stay America - Orlando - Conv Ctr - 6443 Westwood I would like to apologize for the problems you had with your stay. Please know, we will be undergoing renovations in the later part of this year, so the bedding will be addressed at that time. As well, I am going to review our cleaning procedures with the housekeeping staff because you should have received daily service. This service should have included the replenishment of towels and toiletries as well as making the bed and dispensing of the trash. Again, I am truly sorry for the issues you experienced while staying at our hotel. Still, I hope you will consider giving us another opportunity in the future, especially after we complete our renovations at the hotel.
"I will be back"
Me & my husband enjoyed our resent stay it was more than we ask for in a hotel.Genuine Expedia guest review
"great location to OCCC, for business."
my stay was for business. convenience of the hotel to the OCCC was the best, within walking distance. that is by far, the best feature of this hotel. because it was an extended stay; they only do house keeping 2x a week. it was fine, as they do give you new towels each day. however, they advertise "free" WiFi.... but the fine print states it is capped!! […] When I mean capped, its like less than dial-up speeds. it is an embarrassment they claim this is "hi-speed". they do offer a paid service which only increases your speed to 2Mbs. Which that was a joke too. no where close to those speeds. Overall hotel was OK. You get what you pay for. Read moreGenuine Hotels.com guest review
"great for the convention center"
Either the room I had was a smoking room in the past or a previous guest had smoked in it as there was a slight "stale cigarette" smell to the room , but other than that very satisfied with the room and hotel. We were attending a convention at the OCCC , didn't realize there was a short cut to the convention center for the first day but its a 3-4 minute […] walk over a bridge to the back entrance of the Convention center. Would stay there again Read moreGenuine Hotels.com guest review
"Good value - close to SEa World"
The hotel was nice & comfy, we only stayed one night so the kitchen wasn't that important to us but it would be great for families or for multiple nights.Genuine Hotels.com guest review
"This hotel was dirty and smelled"
Wil never stay there again the carpets were dirty the room add odd smell . If it was not midnight and I was so tired I would have gone to another hotelGenuine Hotels.com guest review
"Excellent Cleanliness, Spaceousness, Location"
Excellent value, location, room size, amenities. Just what a larger group of people needs for an "extended stay."Genuine Expedia guest review
"Beware - rooms not quite comfortable for 4"
When we booked the room, it showed up under a search for 4 people. I mistakenly assumed that it had 2 queen beds. Upon arrival we discovered that all rooms have 1 queen bed and a pullout couch. This would have been adequate if we had smaller children. It actually would be comfortable for three adults, but not 4. The continental breakfast consisted of […] pre wrapped bagels, muffins and orange juice. They had one 2 slot toaster for everyone to use. They offered 2 alternative juices and coffee. We were very disappointed, as this was a major reason for choosing this hotel. The room was not made up daily. We stayed a week, and had to have our keys rekeyed 3 times (our keys no longer worked). We did utilize the kitchen which was the one redeeming grace during our stay. It was very difficult, however to get passed the inadequate sleeping space. Read moreGenuine Expedia guest review
My family enjoyed our stay. It was close to everything. The only issue was durning check in. I find it very rude when I handed my ID and CC and in return the chick kept placing my items on the desk instead of my hand which was extended to receive. Other than the lack of common manners the stay was good.Genuine Hotels.com guest review
"Convenient, pleasant stay"
Excellent service at check in and check out, room clean and spacious. Free Wifi !! Good optionGenuine Hotels.com guest review
The hotel was pretty good for the amount paid. The layout was nice and the kitchenette area was updated. The blankets/linens seemed dated, particularly the ones set aside for the pull-out sofa bed that our kids slept on.Genuine Expedia guest review
"Very helpful & friendly staff"
The hotel is very convenient to the highway, convention center and International Dr. Its a bit worn but still comfortable. Easy access, well lit parking lot. Staff was very helpful & friendly.Genuine Hotels.com guest review
the room smelled like humidity, the staff seemed a bit lost. they did not even change the towels a single day of our stay, never mind the sheets.Genuine Expedia guest review
Let's just say you get what you pay for. This place is loud since it's "extended stay" so clearly some folks seem to live here. I had my wife, 18mo daughter and 3.5yr old son in tow. There was a group of men across the hall that were loud and obnoxious until 4am. Several calls to the front desk yielded nothing, therefore no sleep prior to our big day […] at Sea World. My son was flat out scared of all the noise. Outside of this, the place just isn't clean, it was a really bad experience. We were trying to save money for a quick overnight stay, big mistake! Read moreGenuine Hotels.com guest review
They did not clean our room, replace the towels, put on new sheets for 5 days that we stayed. When i complained to the hotel manager, she told me that they would not give you any services if you are staying less than 7 days. It is their company policy. I ain't staying in Extended Stay Hotel ever again!!!!!!!!!!!!!!Genuine Hotels.com guest review
"Friendly staff, but found a BED BUG"
If your staying here for an expo this is not a bad choice; however, do a THOROUGH job inspecting your room for bed bugs. One of the three rooms I had booked we found a bed bug (which we killed after taking a picture of it), and while the hotel staff was nice about moving that guest into another room, the hotel placed a guest in the same room three nights […] later after doing an "inspection". Take it upon yourself to do "inspections" as it took us all of 3 minutes to find it hiding right in between the pillow top mattress at the head of the bed, which wasn't far from the dozen or more deposits of blood on the corner of the mattress. We found an open "pregnancy preventative" wrapper and a pill under the bed in the next room. Aside from that inhospitable incident, my room was clean and comfortable, the shower pressure was good and there was a storage (open closet) area to store some luggage and some baskets for clothes, although I would say there is only enough room for two suitcases. The kitchen has basic utensils and a stove, but I wish they could include a wine bottle opener. Beware that the pool is not heated. If you plan to swim hope that its hot out. And the continental breakfast includes packaged muffins, packaged bagels, yogurt, and juice machine. No fruit, no hard boiled eggs so I bought my own (which is why I guess they give you a kitchen). This hotel has friendly night staff. Next year, we will likely be staying next door at the Hawthorn suites. Read moreGenuine Expedia guest review
Booked online because near Seaworld and relatively cheap. Internet sucked. TV options limited and everything had a "shadow" anyway. First and last time with this operation.Genuine Expedia guest review
Great stay! Comfortable rooms.Genuine Hotels.com guest review
"Good basic stay"
Good basic hotel close to the convention center. Perfect for business people at a trade show or families going to DisneyGenuine Expedia guest review
One nights stay , Everything was very pleaseant ,.Good breakfast and great locationGenuine Hotels.com guest review
I was disappointed with all things. Terrible cigarette smell from bed, sofa and carpet. It didn't clean the room on stay. Breakfast was bad.Genuine Expedia guest review
"the worst breakfast room already seen"
large apartments but looks old. Never seen a breakfast room so bad.Genuine Hotels.com guest review
"Beware of smoke"
Front desk was very helpful and friendly, but room was disappointing. You don't expect a four star facility for the price, but the non-smoking room reeked of smoke. All our clothes smelled like a pub afterwards and the shower leaked the whole night. Location was good and having a fridge was convenient... but much better choices out there.Genuine Hotels.com guest review
"Comfort, price and location"
I was very happy with my stay but I would have like to have a better breakfast.Genuine Hotels.com guest review
The hotel seemed clean and sanitary, like any other hotel. However, this hotel is nothing special. The free breakfast consisted of strawberry or apple sauce, pre-packaged bagels and muffins, and coffee, juice, and water. The staff were friendly and helpful, but there may have been some miscommunication with the turnover device because our bed was not […] made and garbage (from breakfast) was still on the table. It seemed as if there was no service to the room at all, but we found more folded towels in our bathroom than when we left. I thought this to be very strange, but am not too upset about it. For the price, it's ok (just ok). Like I said, nothing special. Read moreGenuine Expedia guest review
"I don't like it."
The room is not clear, and has terrible smell.......Genuine Expedia guest review
"Decent hotel but overpriced"
The hotel was comfortable but the main bed was very soft and being 6'3, 245 pounds, the support of the bed was not that comfortable. Our daughter slept on the pull-out sofa bed and she said the bed was not too comfortable. We were on the third floor and heard a bunch of stomping around, which we called the front desk about. The noise continued for another […] hour, but finally stopped. Overall, the hotel was clean and if the rates were more reasonable, my wife and I would probably stay again. Read moreGenuine Hotels.com guest review
"Great stay for a day!"
Very quick and the front desk staff were friendly and assured us of the safety of the hotel :)Genuine Expedia guest review
I had everything I needed! Loved the location! Had kitchen, good TV and comfortable bed!Genuine Expedia guest review
There is a trash room on every floor and it smells like garbage in the rooms and hallways. I have never stayed in a hotel that has trash rooms on every floor. The service was great and the location is good however. Friendly staff.Genuine Hotels.com guest review
We were were pleasantly surprised with our stay. The location was fantastic for going to Seaworld, Aquatica, and taking the bus to Busch. The room was clean,comfortable, spacious, and the staff was very pleasant and efficient. We would highly recommend staying there. We look forward to returning and using the facility again. We are from Maine and love […] going where the sun shines. Read moreGenuine Expedia guest review
"great value for your money"
Room was adequate. It did have a slight odd odor to it but overall the room was clean and comfortable.Genuine Hotels.com guest review
"Great hotel for the price"
Great budget hotel experience and very close to the Orange County Convention Center. Loved it!Genuine Hotels.com guest review
This is a crowded hotel that is good for tourists and families who are visiting the theme parks and won't spend much time in the room. Not recommended for business travelersGenuine Expedia guest review
A perfectly nice, clean, comfortable, and simple hotel. My colleague and I came for a conference at the convention center and were able to safely walk to West Building of the convention center from the hotel, saving us in parking costs. The staff was consistently friendly and helpful, and in general it was a nice place to come relax after a busy da […] y. Read moreGenuine Expedia guest review
"Perfect for Orange County Convention Center trave"
I always check Trip Advisor prior to staying at any hotel. The ratings of this particular Extended Stay Hotel were pretty good, so I was anticipating a decent stay. Sometimes, you get what you pay for, but in this case, you get much more than you pay for! I was pleasantly surprised as to the quality of the hotel and it's staff compared to the reasonable […] rate that I paid. Everyone I encountered at the Hotel was pleasant and helpful. In fact, the Manager and desk personnel went above and beyond to help me print my boarding pass from their computer behind the desk when the public printer couldn't format properly for me. I guess the only negative I can even think of is that the complimentary breakfast wasn't my cup of tea. I am a pretty healthy eater and I wasn't too excited about the packaged muffins, etc. No problem, though. Since the room has a kitchenette, I walked down the street to the convenience store, got myself a box of cereal and some milk and ate my breakfast in my room each morning. A small inconvenience compared to every other positive part of my stay. I would definitely stay at this hotel again and in fact probably will! Read moreGenuine Hotels.com guest review
"Great Location for Conventions"
I chose this hotel for its proximity to the convention center and it delivered. I not aware of any hotels that are closer. Other than that, eh....you get what you pay for.Genuine Hotels.com guest review
"OK if you are rolling solo"
You get what you pay for but it is right next to the Convention West overpass w/ walkpath. They cannot shuttle you anywhere and the food accomodations may not as well exist. You can smell cig smoke too. The internet service is bad.Genuine Expedia guest review
Those people give me a smoking room but I reserved a non-smoking room!!!! TOO BADGenuine Hotels.com guest review
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