"great hotel for the money"
Very clean and comfortable room and a great breakfast would stay here again.Genuine Hotels.com guest review
Response by Best Western The Inn At The Fairgrounds I am pleased to hear that you enjoyed your stay and were able to take advantage of some of our complimentary amenities during your stay. Thank you again for such kind words Best Wishes Moniqua
"would have been warm and welcoming except?"
we started out being happy to arrive at our hotel welcomes with hot coffee and cookies comfortable rooms except ours was a handicapped room and the shower was weird.But on Saturday we arrived after a long graduation to change for dinner no cookies or coffe and told ruedly we have parties in the breakfast room and you have coffe in ur room! Then we finally […] returned to room exhausted around 7:30pm thinking of relaxing and watching tv when to our surprise another party in breakfast room with a one man band the set up on the otherside of our headboard wall!!!!Even listening to tv was difficult.Tried to write on survey from best western as a like their hotels but ite didn't work??? Read moreGenuine Expedia guest review
Response by Best Western The Inn At The Fairgrounds We appreciate you taking the time to review your recent stay with us. We truly apologize for the unfortunate incidents you encountered. We truly hope you will give the Best Western Inn at the Fairgrounds another opportunity to provide the quality standards we strive for. Best Wishes Moniqua
"Nice hotel not far from Syracuse University."
Experience exceeded our expectations compared to other Best Westerns we have stayed at. Wasn't aware of breakfast being included until we arrived, so it was a nice bonus.Genuine Expedia guest review
Response by Best Western The Inn At The Fairgrounds I am pleased to hear that you enjoyed your stay and were able to take advantage of some of our complimentary amenities during your stay. Happy you had the opportunity to enjoy our breakfast. Hope to see you again on your next trip to Syracuse. Best Wishes Moniqua
"Loved our stay."
We enjoyed our stay. Nice clean room. The room was spacious.Genuine Expedia guest review
Response by Best Western The Inn At The Fairgrounds Thank you for you kind words. Hope to see you again! Best Wishes Moniqua
"Inn at the Fairgrounds"
Everything was excellent. The only drawback was the heater which needed to go on and off throughout the night to keep the room warm and it woke us up everytime it cycled.Genuine Hotels.com guest review
Response by Best Western The Inn At The Fairgrounds Thank you for taking the time to review our hotel. Many changes have been made and one of them was the heating unit. I truly apologize for this keeping you up at night. If you are in the Syracuse area again please give us another try. Best Wishes Moniqua
"Syracuse Inn at the Fairgrounds"
Very satisfied.. Comfortabel, convenient, child-friendly, athough a little over priced for the area and time of year.Genuine Hotels.com guest review
Response by Best Western The Inn At The Fairgrounds Thank you for taking the time to review our hotel
"They don't pre-heat"
I booked a room because I needed to be in Syracuse for business and wanted to drive up the night before. The temperature when I got to the hotel was -3 Fahrenheit outside. I got my room key, and went up to the room, and when I arrived there, I found a room that was absolutely frigid. The room is not centrally heated, there is a heating/air conditioning […] unit that has to be turned on for heat. I called the front desk and was told all the rooms are like that, so I had to sit in my winter coat for two hours waiting for the room to reach a tolerable temperature to go to sleep. Read moreGenuine Hotels.com guest review
Response by Best Western The Inn At The Fairgrounds Mike, I am deeply sorry for any inconvenience this has caused you, we have fixed this issue so it does not happen to another guest. Thank you for the feedback Thank you Moniqua
"Wonderful Place to Stay"
My husband and I stayed one night. It was geat!!! Bathroom was big and clean. Staff was very friendly. Breakfast was great! I will so stay here again!Genuine Hotels.com guest review
Response by Best Western The Inn At The Fairgrounds Sara Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please come and visit again! Thank you Moniqua
""Chilly Sleepless Night""
Room was freezing. Took all night for it to warm up even with the heater on high. Choose the option to have pick of room. Wanted King room, gave me 2 queens. Neighbors next door ending up in huge argument at 2 a.m. lasted well until 4.... Bathroom was so cold we kept door closed all night.Genuine Expedia guest review
Response by Best Western The Inn At The Fairgrounds We are sorry to hear that you were not completely satisfied with your stay because of a heating issue in your room. We strive to provide every guest with a clean and comfortable experience at our hotel from check in to check out. Your feedback will be used to improve our product going forward. Thank you Moniqua
"Just fine for my business trip"
Comfortable hotel and room. Clean, nice bathroom and shower. Heater took while to warm the room (it's November), but no big deal. Free Wifi internet in the room, which was great. Free breakfast was very much appreciated. Thought that room was supposed to have microwave and fridge, but there was only a fridge. little annoying, but not a dealbreaker. […] Location was ok, didn't seem like much was nearby. Over pleased, I would consider staying here again. Read moreGenuine Hotels.com guest review
Response by Best Western The Inn At The Fairgrounds Thank you for taking the time to share your feedback about your recent stay with us. Your satisfaction is important to us and we try hard to make sure all of our guests have a rewarding experience at our hotel. Please the next time you are in Syracuse give us a call. Thank you Moniqua
Great hotel. Clean, big rooms, great breakfast, great service. Airport shuttle is perfect!Genuine Hotels.com guest review
Response by Best Western The Inn At The Fairgrounds Thank you for your feedback!
This hotel was a great find. Clean, comfortable rooms and appears to have been recently renovated.Genuine Expedia guest review
Response by Best Western The Inn At The Fairgrounds Thank you for taking the time to share your experience at our hotel. We are pleased to hear you enjoyed your stay with us! We have recently made a lot of changes to the hotel glad you enjoyed.
The hotel staff was welcoming, friendly, and helpful. Our room was clean and well maintained. We stayed at The Inn last year, and returned this year because we liked it the first time. Should the need arise, we will stay at The Inn again. In addition, we had dinner at the Daniella Steakhouse located at the hotel and it was, by far, one of the best meals […] we have ever had! Read moreGenuine Hotels.com guest review
Response by Best Western The Inn At The Fairgrounds Thank you for taking the time to share your experience at our hotel. We are pleased to hear you enjoyed your stay with us. I am happy that you had the opportunity to eat at Daniella's Steakhouse. Thank you' Moniqua
After reading the reviews I ddn't expect much but was looking to stay close to the Fairgrounds and this is very close. It was very clean, even the restuarant in the hotel was very good. Overall pleased and would stay there again.Genuine Expedia guest review
Response by Best Western The Inn At The Fairgrounds Thank you for taking the time to share your experience at our hotel. We are pleased to hear that you enjoyed your stay with us. We strive to provide every guest with a clean and comfortable experience. We hope to see you again! Moniqua
No one was at the reception desk when we arrived. It was around 7:00 pm. The room was extremely cold. The heat was not on. It took forever to warm the room. My overall experience was just okay. The morning breakfast was just okay.Genuine Expedia guest review
Response by Best Western The Inn At The Fairgrounds Marie I am sorry to hear that you were not completely satisfied with your stay. Your feedback is very helpful to us. Thank you' Moniqua
"Good night rest"
It was clean and neat. Breakfast was great as well.Genuine Hotels.com guest review
Response by Best Western The Inn At The Fairgrounds Maine Thank you for the kind words.
"Great place to stay in Syracuse"
Staff at front desk was welcoming, helpful and professional. Lobby neat and clean. Daniella's, the on site restaruant, was absolutely wonderful. Our room was bright, clean and well appointed. Housekeeping was excellent.Genuine Expedia guest review
Response by Best Western The Inn At The Fairgrounds Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our front desk staff and restaurant. We hope to see you again soon.
Enjoyed my stay very much. Everything in the hotel had been remodeled recently and was clean and new..room was very quiet as it was on the top floor at the end...which is what I like. The only issue I had was breakfast on Sunday morning. There was no food in the hot server and when he did bring the eggs out they were still cold..also the bagels were […] still mostly frozen...other than that it was a great stay. Read moreGenuine Hotels.com guest review
Response by Best Western The Inn At The Fairgrounds P. Joslyn I am extremely sorry that your breakfast was unpleasant at the hotel and I appreciate you taking the time to share your comments.
Room was spacious and had a large flat screen TV and a roomy mini refridgerator. The beds and linens were comfortable. I did have an annoying fly in the room which I finally was able to kill the morning of my checkout. Although the room faced the highway there was no highway noise noticed in the room. The bathtub needs to be replaced as there are permanent […] stains in the surface and the toilet needs to be addressed for being wobbely and running without reason. The breakfast was heavy on carbs and could use more fruit. The staff was very pleasant. The interior seems to have been updated recently. The steakhouse on sight seemed busy with local patrons so it is probably good although I was eating with friends and relatives on this visit. The sign was right along the highway but it took some twiists and turns to actually reach the hotel. Read moreGenuine Expedia guest review
"Convenient to Fairground events."
I love the convenience of the location and Daniella's, the attached , though separately owned, restaurant. The plumbing and the passing trains are very noisy. I slept with earplugs. One day, niether my room, nor the rooms of friends in the same hallway were cleaned. What's up with that? I would suggest that management offer the possibility of reusing […] towels rather than replacing them each day for guests with stays longer than one night. Read moreGenuine Hotels.com guest review
Was great while working at the State Fairgrounds during the State Fair opening weekend. Enjoyed the steakhouse downstairs. Housekeeping did a great job 'resetting' my room each day. Was disappointed that there was no pool and the cigarette smoke smell in my non smoking room.Genuine Hotels.com guest review
"Great hotel & great value!"
We stayed here one night as we attended the NYS Fair & a concert there at night. Hotel offered free shuttle service to & from Fair, even when our concert didn't get out until midnight! We ate dinner at Daniella's Steakhouse attached to the hotel. Prime Rib was EXCELLENT! Honestly have no complaints about this hotel & would stay again & probably will […] next year! Read moreGenuine Expedia guest review
We had to switch rooms twice because the rooms were not clean (bathrooms, sheets, etc). Eventually the owner or manager or some sort of higher up arrived and helped us get into a room which was clean. The staff was helpful, apologetic, and tried their best, but whoever the maid service was did a terrible job cleaning. They did finally resolve the situation […] to our satisfaction and got us in a clean, comfortable room. The experience would have been very pleasing if that had been our first room. We hope that this was just a one time experience (as they informed us that it was the maid's first week). Read moreGenuine Expedia guest review
"Nice place to stay"
Just a good place to stay, quiet, clean and close to the Fair.Genuine Expedia guest review
Clean, commfortable and curtious service. What more could any one ask for?Genuine Hotels.com guest review
We were very happy there and would stay there again.Genuine Expedia guest review
"Best location if you're going to the fairground!"
We have stayed here several times in the past to attend horse shows at the NY State Fairgrounds which are about a minute away. Overall, the hotel has been satisfactory for our needs. The breakfast bar is quick and plentiful, rooms are clean and staff is friendly. The restaurant staff has been accommodating and the meals, tasty. The close proximity to […] the Carousel Mall is great for shoppers. Naturally, we'll stay here again. Read moreGenuine Hotels.com guest review
I stayed at this hotel after visiting Wells college. It w as very convient for my trip back to BostonGenuine Hotels.com guest review
While the room was clean and comfortable enough and in a good location, the continental breakfast was horrible! No selection, just cold eggs and terrible generic cereals that had the consistancy of wood chips. The staff wasn't very helpful or friendly.Genuine Expedia guest review
"Very bad location and a man at counter vert rude ."
My biggest mistake to stay at this Best Western. They just grab your money and run, but nothing compliment in return. Very bad, rude people running this hotel that why we stay there 7-nite but parking lot always has a few cars. Breakfast items almost the same and atleast couple weeks old on everything. We had buy Mc. Donald food every morning for my […] kids. Do not stay at this place. Best Western on State Fair Blvd, Syrecuse, NY Read moreGenuine Hotels.com guest review
Comfortable, clean and convenient.Genuine Hotels.com guest review
"close to fairgrounds"
I could not get internet service. Plug on desk for equipment did not work. If it needs to have light switch iturned on then there should be a sign on the desk to this effect.Genuine Hotels.com guest review
"Best Western Fairgrounds Review"
Room was excellent, clean looked relatively new and the bed, shower, ammendites were nice. Breakfast the following day food was of good quality as well. I would stay again.Genuine Hotels.com guest review
"Staff is not customer service focused"
Two separate front counter staff were less than helpful and fairly rude. They gave the impression we were an imposition on their time. Their answers were curt and unengaged. There is a definite need for customer service training here. Also bathroom had not been cleaned - whiskers and hair in sink and shower.Genuine Hotels.com guest review
"Close to Syracuse Fairgrounds"
Rooms are super clean and comfortable and the hotel restaurant is wonderful!Genuine Hotels.com guest review
The room seemed clean and comfortable, and for one night, this place is good enough. Areas to improve: 1. The exercise room equipment is very dilapidated. The room itself should stay open later. 2.) The rooms are too dark. 3.) The breakfast selection is barely adequate, with nasty coffee. The lack of the blue or yellow sugar substitutes screamed 19 […] 70s. Read moreGenuine Expedia guest review
"HEARTLESS STAFF !! Never again !"
hotel and room smelled like chemical spray used to try to cover up dingy smell. As soon as we entered the room, we could hear everything that was going on in a neighboring room. Extra side entry door that you have to use your room key to enter.....was not locked at all while we were there !! our room was right next to it.....not a great feeling, knowing […] that anyone could enter right off the street. On checkout day, my son, who is medically complicated was having lots of seizures so, I asked if we could stay a few extra hours just until he was stable to move...I got the "I guess it's ok but you have to pay a half day rate up to 3pm and full day rate after 3pm" . We ended up staying an hour and 20 minutes beyond checkout and they charged me for 1/2 day. We have a small, family business so, I get that they need to make money but.....they never asked if they could help, call 911 or even if he was ok when we checked out. They were truly only concerned about training someone to charge me for the half day !!! Read moreGenuine Hotels.com guest review
This was the only hotel close to the graduation that we were attending. We arrived late and got the last room available. The hotel seemed adequate but when we opened the door to our room we were knocked over by the stale cigarette odor. There was some sort of air filter running on the desk, but it had no effect. As this was the only room left, we had […] no choice but to stay. Happily, we were able to rise early the next morning and check out. Read moreGenuine Hotels.com guest review
The room was lised as non smoking ,but shurly smelled of smoke when we arrived . the bed was hard but did the trick . the smoky room was not pleasent for my sons asma .Genuine Expedia guest review
"very bad house cleaning"
The stay was not good. Housekeeping left my door open, did not make my bed, did not even have linen for my bed, did not refresh towels, need I say more!!!!!!Genuine Hotels.com guest review
"Very fine hotel."
Forgot about the time checkin but because we were early they got our room ready for us. Great thank you. The restaurant downstairs has great food and is such a covienance. The room was very clean and very comfortable.Genuine Expedia guest review
I reserved a room at this Best Western hotel for my family during my graduation weekend in Syracuse, NY. I was skeptical of how it was going to be because of the location, but when I asked my parents how it was they said it was good. My parents are very picking about when it comes to what hotels they stay in and like to feel comfortable so I was pleased […] with this hotel for that. I would definitely recommend this hotel to friends and family. Read moreGenuine Expedia guest review
Very well maintained facility. Would recommend and stay againGenuine Hotels.com guest review
"Automatic doors, please!!"
I wish the front doors to the hotel were automatic. Very difficult to juggle opening doors while dragging luggage. Staf at night was great, staff in the morning was apathetic.Genuine Hotels.com guest review
I have stayed in the hotel for many years due to closeness to the fairgrounds. I always felt it was a moderate hotel at best with fairly clean rooms at a decent rate, and Daniella's steak house which is attached is a great little steak house with a full bar. When I checked in this year I noticed that they had renovated more in the lobby, but when I […] walked into the room I was amazed at the transformation the rooms had taken. Everything seemed recently remodeled. They bed was nice and firm with plenty of good pillows and a nice clean comforter on top. Not one of those thin papery ones that a lot hotels use. There was a large flat screen television and your own Keurig coffee makers with a few K cups left out on top of the mini fridge. Its not a big hotel only 2 floors and probably about 60 rooms in total. The staff was very friendly and helpful and the restaurant though very small is extremely excellent. A great place to stay especially if on business or going to the fair. I come in the beginning of April every year for the dogs shows. Don't worry they don't take dogs except service animals. However, since its right down the road for the fairgrounds where the show is held the place was full of exhibitors. Everyone noticed and commented on the great remodeling of the hotel. I'm sure it will be much harder to get a reservation for next year. Better book early! Read moreGenuine Hotels.com guest review
Stayed here 3 nights for business. Wasn't sure driving in as I had never been to the "fairgrounds" area before. There's not much around the initial area but Fairgrounds, however Daniella's Steakhouse which is in the hotel is phenomenal, and very well priced for the quality of food. It's only a few minutes away from civilization and anything you could […] need, and if you are looking to save some money during the fairgrounds offseason, it's clean, quiet, and I'll be back on my next trip! Read moreGenuine Hotels.com guest review
"Comfortable room, close to the highway"
The hotel and the room itself was nice. It was clean and fairly comfortable. We were only there as a stop along the way. The location is close to the highway, but there aren't too many food options around the area - may be that changes when the Fairgrounds are open. The breakfast was also decent.Genuine Hotels.com guest review
"My stay in November 2014"
We found the hotel area clean. The carpets looked clean and new. Our rooms were also very clean. There were no odors. It was quiet which I always appreciate. The breakfast area was tidy with plenty of food selections. Overall a very pleasant stay.Genuine Expedia guest review
"Hotel was very close to Destiny USA"
The hotel was very clean, comfortable and easy to find. I was extremely impressed with the cleanliness and size of the room. The staff were friendly, courteous and very helpful to all of our needs. We would definitely come back to this hotel and recommend it to our friends.Genuine Expedia guest review
"small hotel, great comfort"
Small hotel but clean and very comfortable beds! Staff was nice. Surrounding neiborhood was kind of desserted. Only negative - noisy toilet in bathroom.Genuine Hotels.com guest review
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