We had to switch rooms twice because the rooms were not clean (bathrooms, sheets, etc). Eventually the owner or manager or some sort of higher up arrived and helped us get into a room which was clean. The staff was helpful, apologetic, and tried their best, but whoever the maid service was did a terrible job cleaning. They did finally resolve the situation […] to our satisfaction and got us in a clean, comfortable room. The experience would have been very pleasing if that had been our first room. We hope that this was just a one time experience (as they informed us that it was the maid's first week). Read moreGenuine Expedia guest review
"Nice place to stay"
Just a good place to stay, quiet, clean and close to the Fair.Genuine Expedia guest review
Clean, commfortable and curtious service. What more could any one ask for?Genuine Hotels.com guest review
We were very happy there and would stay there again.Genuine Expedia guest review
"Best location if you're going to the fairground!"
We have stayed here several times in the past to attend horse shows at the NY State Fairgrounds which are about a minute away. Overall, the hotel has been satisfactory for our needs. The breakfast bar is quick and plentiful, rooms are clean and staff is friendly. The restaurant staff has been accommodating and the meals, tasty. The close proximity to […] the Carousel Mall is great for shoppers. Naturally, we'll stay here again. Read moreGenuine Hotels.com guest review
I stayed at this hotel after visiting Wells college. It w as very convient for my trip back to BostonGenuine Hotels.com guest review
While the room was clean and comfortable enough and in a good location, the continental breakfast was horrible! No selection, just cold eggs and terrible generic cereals that had the consistancy of wood chips. The staff wasn't very helpful or friendly.Genuine Expedia guest review
"Very bad location and a man at counter vert rude ."
My biggest mistake to stay at this Best Western. They just grab your money and run, but nothing compliment in return. Very bad, rude people running this hotel that why we stay there 7-nite but parking lot always has a few cars. Breakfast items almost the same and atleast couple weeks old on everything. We had buy Mc. Donald food every morning for my […] kids. Do not stay at this place. Best Western on State Fair Blvd, Syrecuse, NY Read moreGenuine Hotels.com guest review
Comfortable, clean and convenient.Genuine Hotels.com guest review
"close to fairgrounds"
I could not get internet service. Plug on desk for equipment did not work. If it needs to have light switch iturned on then there should be a sign on the desk to this effect.Genuine Hotels.com guest review
"Best Western Fairgrounds Review"
Room was excellent, clean looked relatively new and the bed, shower, ammendites were nice. Breakfast the following day food was of good quality as well. I would stay again.Genuine Hotels.com guest review
"Staff is not customer service focused"
Two separate front counter staff were less than helpful and fairly rude. They gave the impression we were an imposition on their time. Their answers were curt and unengaged. There is a definite need for customer service training here. Also bathroom had not been cleaned - whiskers and hair in sink and shower.Genuine Hotels.com guest review
"Close to Syracuse Fairgrounds"
Rooms are super clean and comfortable and the hotel restaurant is wonderful!Genuine Hotels.com guest review
The room seemed clean and comfortable, and for one night, this place is good enough. Areas to improve: 1. The exercise room equipment is very dilapidated. The room itself should stay open later. 2.) The rooms are too dark. 3.) The breakfast selection is barely adequate, with nasty coffee. The lack of the blue or yellow sugar substitutes screamed 19 […] 70s. Read moreGenuine Expedia guest review
"HEARTLESS STAFF !! Never again !"
hotel and room smelled like chemical spray used to try to cover up dingy smell. As soon as we entered the room, we could hear everything that was going on in a neighboring room. Extra side entry door that you have to use your room key to enter.....was not locked at all while we were there !! our room was right next to it.....not a great feeling, knowing […] that anyone could enter right off the street. On checkout day, my son, who is medically complicated was having lots of seizures so, I asked if we could stay a few extra hours just until he was stable to move...I got the "I guess it's ok but you have to pay a half day rate up to 3pm and full day rate after 3pm" . We ended up staying an hour and 20 minutes beyond checkout and they charged me for 1/2 day. We have a small, family business so, I get that they need to make money but.....they never asked if they could help, call 911 or even if he was ok when we checked out. They were truly only concerned about training someone to charge me for the half day !!! Read moreGenuine Hotels.com guest review
This was the only hotel close to the graduation that we were attending. We arrived late and got the last room available. The hotel seemed adequate but when we opened the door to our room we were knocked over by the stale cigarette odor. There was some sort of air filter running on the desk, but it had no effect. As this was the only room left, we had […] no choice but to stay. Happily, we were able to rise early the next morning and check out. Read moreGenuine Hotels.com guest review
The room was lised as non smoking ,but shurly smelled of smoke when we arrived . the bed was hard but did the trick . the smoky room was not pleasent for my sons asma .Genuine Expedia guest review
"very bad house cleaning"
The stay was not good. Housekeeping left my door open, did not make my bed, did not even have linen for my bed, did not refresh towels, need I say more!!!!!!Genuine Hotels.com guest review
"Very fine hotel."
Forgot about the time checkin but because we were early they got our room ready for us. Great thank you. The restaurant downstairs has great food and is such a covienance. The room was very clean and very comfortable.Genuine Expedia guest review
I reserved a room at this Best Western hotel for my family during my graduation weekend in Syracuse, NY. I was skeptical of how it was going to be because of the location, but when I asked my parents how it was they said it was good. My parents are very picking about when it comes to what hotels they stay in and like to feel comfortable so I was pleased […] with this hotel for that. I would definitely recommend this hotel to friends and family. Read moreGenuine Expedia guest review
Very well maintained facility. Would recommend and stay againGenuine Hotels.com guest review
"Automatic doors, please!!"
I wish the front doors to the hotel were automatic. Very difficult to juggle opening doors while dragging luggage. Staf at night was great, staff in the morning was apathetic.Genuine Hotels.com guest review
I have stayed in the hotel for many years due to closeness to the fairgrounds. I always felt it was a moderate hotel at best with fairly clean rooms at a decent rate, and Daniella's steak house which is attached is a great little steak house with a full bar. When I checked in this year I noticed that they had renovated more in the lobby, but when I […] walked into the room I was amazed at the transformation the rooms had taken. Everything seemed recently remodeled. They bed was nice and firm with plenty of good pillows and a nice clean comforter on top. Not one of those thin papery ones that a lot hotels use. There was a large flat screen television and your own Keurig coffee makers with a few K cups left out on top of the mini fridge. Its not a big hotel only 2 floors and probably about 60 rooms in total. The staff was very friendly and helpful and the restaurant though very small is extremely excellent. A great place to stay especially if on business or going to the fair. I come in the beginning of April every year for the dogs shows. Don't worry they don't take dogs except service animals. However, since its right down the road for the fairgrounds where the show is held the place was full of exhibitors. Everyone noticed and commented on the great remodeling of the hotel. I'm sure it will be much harder to get a reservation for next year. Better book early! Read moreGenuine Hotels.com guest review
Stayed here 3 nights for business. Wasn't sure driving in as I had never been to the "fairgrounds" area before. There's not much around the initial area but Fairgrounds, however Daniella's Steakhouse which is in the hotel is phenomenal, and very well priced for the quality of food. It's only a few minutes away from civilization and anything you could […] need, and if you are looking to save some money during the fairgrounds offseason, it's clean, quiet, and I'll be back on my next trip! Read moreGenuine Hotels.com guest review
"inn at the fairgrounds"
This is a great hotel. it is literally 3 minutes from nys fairgrounds.Genuine Hotels.com guest review
The front desk was polite and helpful upon our arrival. The complimentary breakfast and staff was less than accommodating. We had to find someone to put out cups for juice, ask for hot food, no creamer for coffee and when the hot food came out, it was only eggs, not anything else(there were 3 containers, only 1 got filled). the experience was fine […] for our brief stay. Read moreGenuine Hotels.com guest review
"syracuse swap meet"
very nice room and tv. steak house downstairs. i will returnGenuine Hotels.com guest review
"Another Pleasant Stay"
We've stayed here a number of times and it's always a pleasant stay. This time, our stay spanned Christmas Eve and Christmas Day. On Christmas Day morning, the toilet became plugged and I was sure that we'd have a problem getting it taken care of quickly. But to our very pleasant surprise, someone arrived at our room within ten minutes and the entire […] problem was resolved in another 5 minutes! The staff is always very friendly and helpful which is another reason why we keep coming back. Read moreGenuine Hotels.com guest review
"Inn at the Fairgrounds, Syracuse, NY"
Easily accessable from/to the interstate. Room was comfortable and clean. Breakfast was plentiful and had a good selection.Genuine Hotels.com guest review
"Inn at the Fairgrounds"
If I have to travel to the Syracuse area again I will only choose to stay here. I was most impressed by the overall condition and cleanliness of the room which is important when I stay away from home.Genuine Hotels.com guest review
"Modern & Clean - What more could you want?"
Apparently this property has been completely renovated since becoming an independant (no longer a Best Western), and it's all for the best. Modern and clean, fairly priced - no frills, but who ever uses the pool in a hotel any way!?Genuine Hotels.com guest review
"Good service and excellent clean"
Good service and excellent cleanGenuine Expedia guest review
"Great Hotel for the money"
TV's need updating in the rooms but other than that, great hotelGenuine Hotels.com guest review
"inn of syracuse"
Great restaurant on premises! Continental breakfast was limited and bad. Only eat the waffles!Genuine Hotels.com guest review
hotel advertises pet friendly and no pets are allowed. beds were not good. front desk was not very accomadating. had to re-activate key every day in order to use it. computer was broken so could not check email. would not recommend and would not stay there againGenuine Hotels.com guest review
"Inn at the Fairgrounds, Syracuse NY"
We only stayed for one night, and had little interaction with staff, but overall the Inn was nice, clean, and we were very satisfied.Genuine Hotels.com guest review
BE WARNED - if they claim to have lost your reservation, and want you to call and cancel with Hotels.com, don't do it!! They are trying to work the system, and get all the money for themselves - AND screw you out of your Welcome Rewards Points. Also - TERRIBLE customer service - VERBALLY requested 2 REGULAR coffee cups (they use K-cups, very stingy […] with then!) - never got what I asked for (even with a tip included) for 6 DAYS - how dense are these people?! Breakfast leaves much to be desired, pillows are hard, service is awful, no pool, gym is basically a closet with a tredmill in it, carpet is nasty, water pressure bad.... Only good thing is the restaurant - Daniella's - but just come over this way for the dinner - leave the hotel part alone!! Just don't stay here!! Read moreGenuine Hotels.com guest review
"It was a great visit"
The only problem we had was breakfast was only available until 9am and this hotel is not set in a business area where people reporting for corporate meetings need to be up and out. We were traveling with young adults that like to sleep until at least 9! Front desk employees were very nice and the housekeeping young woman was extremely helpful with all […] of our requests. Read moreGenuine Expedia guest review
Clean and good locationGenuine Expedia guest review
The hotel was comfortable and the service was friendly and helpful. The restaurant was very good. The proximity to Destiny very close and easily accessible.Genuine Hotels.com guest review
The hotel room stunk like cigarettes.Genuine Hotels.com guest review
"great value, close to most sites"
Staff needed more customer service training, but overall hotel is great for $$ spent.Genuine Hotels.com guest review
"Adequate for the Money"
This hotel was worth it previously, but their rates have gone up, so my rating is adequate but not a great 'deal' for the money. I think you could find something else that's the same quality and cheaper.Genuine Expedia guest review
Very clean comfortable quite great breakfast very close to state fair and fair mount mall close to highways perfect locationGenuine Expedia guest review
"Molly front Desk Clerk"
Molly totally made our stay at the Best Western. She was always pleasant and would go above and beyond to help us out. She was very personable , friendly and very very Helpful. You know what I'm talking about Molly. Hope you get to read this. Again excellent service. The food at the restaurant was amazing.Genuine Expedia guest review
"I was close where I need to be"
More attention to cleaning the rooms. It was close to where I need to be.Genuine Expedia guest review
"BETTER REWARD OF YOUR MONEY"
EVERYTHING WAS GREAT EXCEPT RECEPTION STAFF WAS NOT CORDIAL AT ALLGenuine Expedia guest review
For the price it's a bargain. If you're looking for closeness to shopping - not really close but it's fine overall.Genuine Hotels.com guest review
Nice breakfast,comfortable room,spacious.Genuine Expedia guest review
"The hotel that gives me comfort of my home!"
Often I travel to New Jersey from Toronto. The hotel is in the middle point of my destination and close to the highway. So convenient and comfort both meets here.Genuine Expedia guest review
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