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Comfort Suites Charleston - Charleston 38.30602, -81.56338
107 Alex Ln, Charleston, WV, 25304 United States
Guest review summary
- 8.8 Average rating: All Trip Types
- 95% Recommended
- 22 Reviews
- 8.6 Hotel Service
- 8.6 Room Comfort
- 8.4 Hotel Condition
- 8.8 Room Cleanliness
Average rating by Guest Trip Type
Select a trip type to see only those reviews
| Trip type | Number of reviews | Average rating |
|---|---|---|
| All Trip Types | (22) | 8.8 |
| Business | (3) | 7.4 |
| Romance | (0) | 0 |
| Family | (3) | 9.4 |
| With Friends | (2) | 9.0 |
| All Others | (14) | 8.8 |
Why book with us?
- Hotels.com doesn't charge cancellation fees
- We're just a phone call away: 0203 027 81 46
Facilities
Services
- Complimentary breakfast
- Complimentary newspapers in lobby
- Fitness facilities
- Internet access - wireless
- Laundry facilities
- Spa tub
Business & Event
- Business services
Rooms (all rooms include)
- Cable/satellite television channels
- Cable television service
- Clock radio
- Coffee/tea maker
- Free local calls
- Hair dryer
- Internet access (complimentary)
- Iron/ironing board
- Microwave
- Refrigerator
- Separate sitting area
- Wireless Internet access
General
- Elevator/lift;
- Number of floors: 3;
- Number of rooms: 67;
- Swimming pool - indoor
| Check-in time is | 3 PM |
| Check-out time is | Noon |
| Pet fee charged at hotel/condo | |
| Pets accepted |
Extra-person charges may apply and vary depending on hotel policy.
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Recreation
- Fishing
Guestrooms Guestrooms
Standard
One king bed, and separate sitting area with sofa bed. Cable TV. Complimentary wireless Internet access and local calls. Clock radio. Microwave, refrigerator, coffeemaker. Hair dryer. Iron/ironing board. Nonsmoking.
All rooms include All rooms include- Cable/satellite television channels
- Cable television service
- Clock radio
- Coffee/tea maker
- Free local calls
- Hair dryer
- Internet access (complimentary)
- Iron/ironing board
- Microwave
- Refrigerator
- Separate sitting area
- Wireless Internet access
Suite 2 Queens Non Smoking
Two queen beds. Complimentary wireless Internet access. Cable/satellite TV. Free local calls. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. Nonsmoking.
All rooms includeSuite King Non Smoking
One king bed. Complimentary wireless Internet access. Cable/satellite TV. Free local calls. Refrigerator, microwave, and coffee/tea maker. Hair dryer. Iron/ironing board. Nonsmoking.
All rooms includeTwo Queens Non Smoking
Two queen beds, and separate sitting area with sofa bed. Cable TV. Complimentary wireless Internet access and local calls. Clock radio. Microwave, refrigerator, coffeemaker. Hair dryer. Iron/ironing board. Nonsmoking.
All rooms includeTerms & conditions
Photo identification and credit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed. Prices shown exclude taxes and fees unless otherwise stated.
Nearby Activities & Points of Interest
3.0+ mi
- West Virginia State Capitol Building - 3.4 miles
- University of Charleston - 3.4 miles
- Appalachian Power Park - 4.5 miles
- Clay Center for the Arts and Sciences - 4.6 miles
- Avampato Discovery Museum - 4.7 miles
- Charleston Yeager Airport (CRW) - 4.7 miles
- Downtown Charleston - 4.9 miles
- Charleston Amtrak Station - 5.2 miles
- Charleston Town Center Mall - 5.2 miles
- Downtown Cross Lanes - 15 miles
- Montgomery Amtrak - 16 miles
- Beckley Raleigh County Airport (BKW) - 43 miles
Reviews
Filter by:
-
All (22)
- Recommended (21)
- Not recommended (1)
The following English reviews were posted by Hotels.com guests from other countries
"Very Nice"
Reviewed by Cinda of Granger on Oct 21, 2009
We have stayed in this hotel before & always had excellent service. It is very clean & well maintained. We would definately stay there again.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great, unless you need WiFi."
Reviewed by Zeb of Indianapolis on Oct 14, 2009
The staff were friendly and made every attempt to make my stay convenient. The breakfast buffet is true to what other reviews are saying: waffles are great, and there's good variety. The pool and hot tub were clean. My first room (100) smelled like a wet dog, but the staff moved me without hesitation upon request. The second room (306) was clean, comfortable, and had a couch/lounge which rounded it out nicely. The only big issue I had was with the WiFi, which did not work the entire visit. I had stayed in the area for business for the weekend and was more than inconvenienced by the lack of effort to resolve this issue. Overall, Comfort Suites is a nice hotel at a reasonable price (with good breakfast) if you're on a social visit.
Overall Rating
out of value="10"- 6.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 8.0 Room Cleanliness
"Decent Place to Stay"
Reviewed by a Hotels.com guest on Aug 29, 2009
Only complaint was whoever was staying above us. It sounded like they were dropping bowling balls on the floor for hours. I tried to call the front desk several times and it kept routing me to an operator. I had to get up in the middle of the night to go to the front desk to complain that I couldn't sleep. They must have taken care of it, because the noise up stairs stopped until morning.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 6.0 Room Comfort
- 8.0 Room Cleanliness
"Good Value"
Reviewed by a Hotels.com guest on Aug 6, 2009
This hotel was roomy and accommodated our family of 5 well. The breakfast that came with the room was excellent.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jun 16, 2009
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Needed Some Improvement"
Reviewed by a Hotels.com guest on Apr 2, 2009
The hotel itself was good, but our room was like a sauna. We had the air conditioning on HighCool and we still felt like we were in a sauna. Unfortnately, nothing was done to fix this. Oh well, guess we wont stay at this hotel the next time!!!
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 4.0 Room Comfort
- 10.0 Room Cleanliness
"Good surprise!"
Reviewed by Michael of Cincinnati on Apr 1, 2009
Friendly service and prompt help when you needed it. The breakfast was good too. The fresh hot waffles was a nice surprise. The indoor pool was terrific in the early spring too.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Good hotel for the price"
Reviewed by a Hotels.com guest on Nov 28, 2008
The walls are very thin and you can hear your neighboor. Other than that the hotel was great, allowed pets which was a plus for us and breakfast was pretty decent.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great room for the money!"
Reviewed by Monika of Norfolk on Sep 11, 2008
Comfortable room, comfortable beds in convenient downtown location.
Overall Rating
out of value="10"- 6.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Overall good, but forget to clean room on 2nd day"
Reviewed by a Hotels.com guest on Jul 7, 2008
Overall the stay was good. Good breakfast. Pool and hot tub was nice way to relax. The staff forgot to clean room after the 2nd day. Good location for day trips or downtown.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 4.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jul 6, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 6.0 Room Comfort
- 6.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 22, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Apr 15, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 6.0 Hotel Service
- 6.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Great room for the money"
Reviewed by Sharon of Cleveland on Mar 26, 2008
We stayed one night with our grandchildren on our way to N. Carolina. There was plenty of room in our suite for us and three children. The pool provided entertainment and the complimentary hot breakfast in the morning proved to be a good value. Would definately stay again.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 24, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 8.0 Room Cleanliness
"Great Stay"
Reviewed by Meg of Boston on Mar 12, 2008
This hotel far exceeded my expectations. I have never stayed in anything but 5 star Ritz hotels, so needless to say I was anxious about this stay. However, the hotel was very clean, the room was well-kept and had fresh, clean linens, the staff was friendly, and I had a very comfortable stay. Although it was located next to the highway, the room was very quiet and I slept well. I would definitely stay at this hotel again and would not hesitate to stay in another Comfort Suites if my location required it. Well done CS Charleston!
Overall Rating
out of value="10"- 8.0 Hotel Service
- 8.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 4, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 8.0 Hotel Service
- 6.0 Hotel Condition
- 10.0 Room Comfort
- 8.0 Room Cleanliness
Reviewed by a Hotels.com guest on Jan 25, 2008
This guest did not leave a comment.
Overall Rating
out of value="10"- 6.0 Hotel Service
- 6.0 Hotel Condition
- 8.0 Room Comfort
- 6.0 Room Cleanliness
"Great Hotel"
Reviewed by Patti of Niles, OH on Jan 4, 2008
We had a terrific experience. Our only complaint was that we had a change of plans at the last minute and we wanted to cancel and reschedule a Hotel closer to our new destination, We were not allowed to do so without paying a full nights fee. We were only staying for one night on our way home from Tennessee so it would have been very bad for us to have to pay for two rooms in two different cities for the same night. We did stay and it was very nice, we had to drive an extra hour each way to reach our friends we decided to visit.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Great room for the money"
Reviewed by Lorraine of Winston-Salem, NC on Dec 15, 2007
A notice to all smokers ... No smoking within 25ft of the hotel. The pool was not operational but not due to the hotel. Contractor put wrong paint in pool and had to be redune. You could use the hotel next door pool if you wanted to. The breakfast was very good and yes they did have hot food and it was very good. I would stay there again.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
"Fine hotel"
Reviewed by T of NC on Nov 24, 2007
I have stayed in Charleston meany times on my way through. This is the nicest and clenest hotel I've stayed at in Charleston.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 8.0 Hotel Condition
- 8.0 Room Comfort
- 10.0 Room Cleanliness
Reviewed by a Hotels.com guest on Mar 25, 2007
This guest did not leave a comment.
Overall Rating
out of value="10"- 10.0 Hotel Service
- 10.0 Hotel Condition
- 10.0 Room Comfort
- 10.0 Room Cleanliness
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com's position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews