Absolutely LOVE this place and will stay here every time I come to Colorado!! Very clean and I felt very safe. In a good location too right next to Joe's Crab Shack.Genuine Hotels.com guest review
"The worst hotel, and worst hotel staff in history?"
Horrible Customer Care! Stay Away!!! Staff did their absolute best to give the worst customer care I've ever received from a hotel. Don't stay here! You've been warned!!Genuine Hotels.com guest review
"FILTHY, NASTY, DISGUSTING! STAY AWAY!!"
Do yourself a favor! Don't even contemplate staying here! The place is absolutely filthy! There are people living in the rooms. It's section 8 housing with a few rentals. There are unwashed, drunk, nasty people hanging out in the parking lot. Filthy kids literally swinging from the trees, right over our brand new car. You couldn't even see through the […] lobby glass doors because they were SO filthy. I won't even go into how bad it smelled. My husband literally had to step over dog dung to enter the door leading into the side of the building (they allowed their long term residents to have pets). WE tried to secure a refund and move on, but the kid behind the counter didn't know his own last name much less how to obtain approval for a refund. Obviously, we left. Fully prepared to take the hit and just chalk it up to our stupidity (for not reading the reviews prior to booking a room). Hotels.com was awesome! I spoke with 3 CSR who all called this so called hotel, on our behalf, attempting to get us a refund. I give them props for top notch customer service and hope they have removed this nasty, disgusting place from their website. Advice: 1. Stay FAR AWAY from this dump! 2. ALWAYS read the reviews. How this place got even 2 stars is way beyond me! Read moreGenuine Hotels.com guest review
"Lot for the money"
Stayed a few days...staff very friendly, common areas could have been clearer.....Genuine Hotels.com guest review
there were other guests that could be heard in the hall ways using inappropriate language.Genuine Hotels.com guest review
It was good glad the price way right and close to what i had to take care of thanks again for hotels.comGenuine Hotels.com guest review
the beds were hard, only two small pillows, and no comforter.Genuine Expedia guest review
was ok .......................................................Genuine Expedia guest review
"It was great."
It was great compare to the price. It was clean, nice staff & the good price.Genuine Expedia guest review
"DO NOT STAY HERE!"
This is a disgustingly filthy establishment. It does not appear as though they own a vacuum. It smelled horrible. The bed had a sheet and one paper-thin bed spread which had several stains. We chose to forfeit our money and leave without staying. Hotels.com should be ashamed to be associated with this hotel!Genuine Hotels.com guest review
"It was a BAD hotel"
Everything were bad in this hotel... You name it.....it was bad....Genuine Hotels.com guest review
This was not a "hotel". It was an extended stay apartment type place with a rough crowd staying there. People were gathered in the halls at all hours talking loudly, dogs barking, smelled of burned food, body odor, and smoke. My car had three empty glass liquor bottles underneath it in the morning. I was nervous leaving my room!Genuine Expedia guest review
"Rude Daytime Customer Service, Not open 24/7"
I was a late arrival, I had arrived in at 11:25PM (HOP: 0700-2300) & the doors were locked up! The off-duty hotel staff let me in, they happened to be smoking near the front door (bad practice for non-smokers who have to walk thru clouds of smoke). The on-duty security officer said I needed to enter with my room key, I told him I was a late arrival […] & he eventually given me a hotel key, Wi-Fi passcode & copied my ID card. He turned away another potential hotel guest when they attempted to gain access to the locked lobby, why discriminate against another? I walked upstairs with 2 bags & 2 rolling luggage in tow & I tried my room key, it was inactive, GRRR! I walked back downstairs & told the security guard my key didn't work, he let me in w/ his skeleton key & I had to leave my door unsecured/unlocked anytime I left my room (I had to do laundry on the 2nd floor & I was on the 3rd floor, luckily I wasn't robbed when I went 1 floor down). The hotel room needed basic hotel maintenance (i.e. fix the broken cabinetry doors) & it didn't smell fresh (well, it is a smoker's room). The Wi-Fi passcode the security guard gave me didn't work either. *smh* CONS: 1) Horrible Customer Service, 2) No after-hours support for late arrivals, 3) Checkout is at 11AM, 4) Cleanliness of room was mediocre (my floor was dirty), 4) No "Do Not Disturb" signs...I wouldn't suggest this hotel stay, go stay elsewhere! Read moreGenuine Hotels.com guest review
very dirty and bad serviceGenuine Hotels.com guest review
"Worst motel ever in 30 years of travel"
I had a non-smoking room and the room smelt like an ash tray! The pillows or lack of pillows, sheet, the bed , blanket and even the bath towel smelled of heavy smoke. I had 4 nights booked and only stayed one night. I am requesting a full refund! Never ever stay in this hotel again.Genuine Hotels.com guest review
"OOOOOHHHH, ABSOLUTELY NOT!"
We needed a place close-ish to the airport after an 8-hour drive in from Utah. I usually read reviews, but just picked one on the area. FAIL! This is an extended stay place more appropriate for construction guys traveling together, or folks that can't get on a lease to rent an apartment. The lobby has a metal rollaway curtain and a "security officer" […] that is on duty overnight. All third floor rooms are smoking. They make efforts to deodorize, but non-smokers will be unhappy. Our room door had obviously been kicked in before as the trim on the inside was all messed up and nailed back down all over. It did have a little kitchenette. Our room was in basically okay repair, the bedding was skimpy, but definitely not where you'd stay on a vacation with other options so close by. I usually sleep with ear plugs in, but was concerned for my safety, so not this time! Don't be a schmuck, pay $20 extra and stay anywhere else. Read moreGenuine Hotels.com guest review
"Hit and Miss at Crestwood Suites"
I've had both good and bad luck with this property. I generally like the condition of the rooms, but I have some concerns at the same time.Genuine Expedia guest review
"This was a terrible place to stay"
I didn't realize this was an extended stay place when I booked it for just a one night stay while passing through Denver. The smell and lack of cleanliness of this place reminded me of a cheap motel. We didn't even use the shower because we felt like we needed a shower after leaving the place.Genuine Hotels.com guest review
room was dirty, sheets had hairs all over. the sink, toilet and bath tub were dirty as if no one had cleaned them in a while. we called the front desk guy who looked like he just walked out of the hood, and he brought us some "clean" sheets. very disappointed. ill never stay here again. i should have listened to the other reviews here.Genuine Hotels.com guest review
"Don't Go Here"
Room was filthy, staff was unhelpful.....acted like they didn't want to be there.......bed was a brick and the two pillows shouldn't even be called pillows.Genuine Expedia guest review
"The wosrt ever"
This is the worst hotel I have ever stayed at and I travel a lot for bussiness. It was dirty in poor condition. Doors falling apart. The bathtub had a hole in it that was poorly patched with webbing. The towels were dirty and stained. Used q-tips and dirty napkins under the bed. There were two towels and I made a reservation for four adults, when I […] called the front desk to ask for additional towels I was told to go to the laundry room and get them myself. Customer service was horrible when checking in the rep took a personal call while I was in front of her. Overall the hotel was dirty and in poor condition. I will not be staying here again and do not recommend. Stay away. Read moreGenuine Hotels.com guest review
"great room, poor service"
The room was the perfect size for us. It was fairly clean too. Employees were rude and inhospitable. Still worth it for the good room at reasonable price.Genuine Hotels.com guest review
You should take this hotel off your list altogether, The bed was sagging and so uncomfrtable we could not sleep. There were two bath towels, no hand towels, no wash rags. The facility needs a complete renovation. Would never stay in any of their facilities.Genuine Hotels.com guest review
"Unsafe and pure filth."
Worst hotel staying experience of my life. Dirty and didn't match the pictures offered online. Gym only had two treadmills while showing weights and other equipment in the pictures provided. Looked like it hadn't been cleaned in months. Bad odors throughout a well.Genuine Expedia guest review
"Disgusting ashtray - TERRIBLE experience."
We realized our mistake too late-- our reservation was non-refundable and it was too late to find a new hotel. Otherwise, we would have left the second we walked in the door. The biggest problem was that our room was a smoking room-- even though we requested nonsmoking. The smell was AWFUL. We slept with t-shirts over our faces and even considered just […] sleeping in our car. It made all of our clothes and luggage smell for the rest of our roadtrip. Beyond that, the entire facility was falling apart and absolutely filthy. It was obvious no one had even attempted to maintain or clean the place-- sticky substances everywhere, a half-destroyed couch sitting upended in the hallway, mystery stains, cigarette burns, doors missing from cabinets. There were no toiletries whatsoever-- not even soap for the bathroom. We washed our hands with the shampoo we had brought from home. We're pretty sure this place is scamming people who need emergency housing or are in otherwise tight situations. Read moreGenuine Expedia guest review
One word- terrible. Staff was not nice. Room was disgusting and not comfy. The people there we're dr the stay WAY uncomfortable. We did not feel very safe.Genuine Expedia guest review
"Found a deal on Expedia. You get what you pay for."
Totally nasty from parking lot to lobby to hallways to every part of the room. Dead bugs in the floor I could list several more awful things but you get the picture. I will never use a cheap deal on Expedia again.Genuine Expedia guest review
"Trashy, terrible service"
Terrible! Do not stay here! It was very dirty in the room with trash everywhere and the front desk called at 11pm wanting me to change rooms after I was already asleep and had made the reservation on hotels.com. Honestly, I felt like it was an extended stay hotel for homeless instead of a suite or a hotel.Genuine Hotels.com guest review
"A dissapointing experience"
While the room was reasonably clean, it really needs to be renovated. The toilet paper holder was missing. The toilet was loose (sealed with caulk). There was black tape around the shower head to prevent it from leaking, and the sink plug was missing. The hallways were in need of vacuming and the walls were in need of painting.Genuine Expedia guest review
We could not believe how uncared for this hotel was. The corridors were very dirty and the room was similar with the only clean thing seamed to be the sheets. We needed a one night stay but will never stay there again.Genuine Expedia guest review
"The place was nice but not taken care of"
The place needs to be cleaned up and it would be a nice place to stay.Genuine Expedia guest review
"a bit far from our destanation"
the room was clean , but the overall condition of the hotel was pretty dirty.....Genuine Hotels.com guest review
"Not a place to stay for an extended period"
Floors in the hotel have not been vacuumed in years! Very smoky, loud and generally dirty. Should be 25$ a night for what u get. Sorry but not clean at all!Genuine Expedia guest review
"Good location, no house keeping."
That may be expected in an extended stay. Big room with a fridge and stove. Reminded me if my first apartment. Sketchy clientele, except for me of course.Genuine Expedia guest review
"If your in a jam"
I have not a lot good to say other than i would not stay there again. Seedy side and I believe it rents to section 8 people.Genuine Hotels.com guest review
Well worth the price. Plenty of room. Would stay there again.Genuine Hotels.com guest review
"Not for non-smokers"
The lobby and halls were very warm (no AC I'm guessing) and smelled of cigarettes. Our appeared clean but had a bad smell. The window frame was broken and could not be opened. The bed cover had many holes that appeared to be from cigarettes. No business center/ computers for printing boarding passes. On the bright side it did have wifi, the AC in the […] room worked well bathroom had no problems. Read moreGenuine Expedia guest review
I thought the staff were quite accommodating. The room was more spacious than what we expected.Genuine Hotels.com guest review
I would not recommend this hotel to a family on vacation. I booked this room for our family vacation, 4 people, 3 nights. On the second day of our stay we ran out of toilet paper so I sent my son to the front desk to ask for more and he was told we had to pay for extra rolls. We ended up having to go to the local grocery store to purchase a package […] of toilet paper so that we would have some for the next two days of our stay. I don't understand how they thought a family of 4, staying for 3 nights, would only need a roll and a half of toilet paper! Read moreGenuine Hotels.com guest review
The hotel was under construction, although we were not told. The staff gave no fretting upon arrival. We were given a smoking room when specifically requested a nonsmoking. Staff said they don't have to honor the request if they don't want to. TVs and couches lined the hallways. The room was absolutely unacceptable. The kitchenette was dirty and drawers […] were missing parts. We ended up leaving and staying at a la Quinta instead. Would definitely NOT recommend. Read moreGenuine Expedia guest review
"Not the best!"
They where in the middle of construction furniture in the hall way and they accept pets. There was a barking dog in the room next to me who got me up with the break of dawn on both days in the hotel.Genuine Expedia guest review
ALERT! We booked this hotel via hotels.com, but when we arrived, the guy at front desk said he doesn't have a room for us, although he saw our reservation. He refused to provide any kind of room, didn't give back our payment, and asked us to leave. We had to quickly find another hotel, and never got our money back. Worst experience in USA we ever had. […] STAY AWAY FROM THIS HOTEL! Read moreGenuine Hotels.com guest review
The room we were given was next to the front entrance. The room had such a strong smoke smell (from people smoking outside the entrance), that I was congested all night. My husband was given a difficult time trying to check in because I was at a meeting. The manager finally came and told the employee that he could have a key but I'd need to sign in […] when I arrived. (He had my ID with him.) So when I arrived and went to the desk to sign in, I was told it wasn't necessary. The curtains were not darkening at all. Again, since the room was right next to the entrance, it looked as though it was the middle of the day in our room (brightness) even at 2AM with the curtains closed. I did appreciate the full size refrigerator, microwave, and stove. We were only there one night so didn't take advantage of the appliances, but it was a nice feature. Read moreGenuine Expedia guest review
It was awful. Unclean, hole in the bathroom door, under renovation so there was furniture , it smelled awful, they vacuumed at 10:30 at night... never staying there again!!Genuine Expedia guest review
Hotel had a very foul Oder, staff was unaccommodating, all entrances and exits had lawn chairs and probable transients possible engaged in improper activities while intimidating my young son and me. Then the room had not been properly cleaned as the bathroom was covered in black dust and dirt grit on floor. They had no blanket for us and only 2 very […] thin pillows. Last was the hallway to and from room to elevator. It was completely littered with old furniture, mattresses and bedding. It was possibly my worst experience at a hotel Read moreGenuine Expedia guest review
our room was very clean and comfortable. hotel staff was very friendly and helpful. our stay for 3 night was very pleasant.Genuine Hotels.com guest review
"Good Hotel for the value!"
Hotel rates were inexpensive so of course can't be 5 stars ... Room was good equipped ....Hotel stuff need to have some serious customer service classes.Genuine Hotels.com guest review
Hotel had bad odors that changes from hallway to elevator to room. Stayed a week and never had my room cleaned not even clean towels, no one was ever at the front deskGenuine Expedia guest review
Was keep being locked out of the hotel and my room had to have my key card done over 6 times no cook wear to use and no remote for the TV and the phone in the room didn't work had to call the hotel from my phone and tell them what I neededGenuine Expedia guest review
Rooms were dirty.Shower had scum on the walls.Remote for TV didn't work.Left after 2 hrs., because we did not wanna shower or use restroom.Would like a refund.Eorst hotel I have been in.Genuine Hotels.com guest review
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