very dirty and bad serviceGenuine Hotels.com guest review
"Worst motel ever in 30 years of travel"
I had a non-smoking room and the room smelt like an ash tray! The pillows or lack of pillows, sheet, the bed , blanket and even the bath towel smelled of heavy smoke. I had 4 nights booked and only stayed one night. I am requesting a full refund! Never ever stay in this hotel again.Genuine Hotels.com guest review
"OOOOOHHHH, ABSOLUTELY NOT!"
We needed a place close-ish to the airport after an 8-hour drive in from Utah. I usually read reviews, but just picked one on the area. FAIL! This is an extended stay place more appropriate for construction guys traveling together, or folks that can't get on a lease to rent an apartment. The lobby has a metal rollaway curtain and a "security officer" […] that is on duty overnight. All third floor rooms are smoking. They make efforts to deodorize, but non-smokers will be unhappy. Our room door had obviously been kicked in before as the trim on the inside was all messed up and nailed back down all over. It did have a little kitchenette. Our room was in basically okay repair, the bedding was skimpy, but definitely not where you'd stay on a vacation with other options so close by. I usually sleep with ear plugs in, but was concerned for my safety, so not this time! Don't be a schmuck, pay $20 extra and stay anywhere else. Read moreGenuine Hotels.com guest review
"This was a terrible place to stay"
I didn't realize this was an extended stay place when I booked it for just a one night stay while passing through Denver. The smell and lack of cleanliness of this place reminded me of a cheap motel. We didn't even use the shower because we felt like we needed a shower after leaving the place.Genuine Hotels.com guest review
room was dirty, sheets had hairs all over. the sink, toilet and bath tub were dirty as if no one had cleaned them in a while. we called the front desk guy who looked like he just walked out of the hood, and he brought us some "clean" sheets. very disappointed. ill never stay here again. i should have listened to the other reviews here.Genuine Hotels.com guest review
"The wosrt ever"
This is the worst hotel I have ever stayed at and I travel a lot for bussiness. It was dirty in poor condition. Doors falling apart. The bathtub had a hole in it that was poorly patched with webbing. The towels were dirty and stained. Used q-tips and dirty napkins under the bed. There were two towels and I made a reservation for four adults, when I […] called the front desk to ask for additional towels I was told to go to the laundry room and get them myself. Customer service was horrible when checking in the rep took a personal call while I was in front of her. Overall the hotel was dirty and in poor condition. I will not be staying here again and do not recommend. Stay away. Read moreGenuine Hotels.com guest review
"great room, poor service"
The room was the perfect size for us. It was fairly clean too. Employees were rude and inhospitable. Still worth it for the good room at reasonable price.Genuine Hotels.com guest review
You should take this hotel off your list altogether, The bed was sagging and so uncomfrtable we could not sleep. There were two bath towels, no hand towels, no wash rags. The facility needs a complete renovation. Would never stay in any of their facilities.Genuine Hotels.com guest review
"Trashy, terrible service"
Terrible! Do not stay here! It was very dirty in the room with trash everywhere and the front desk called at 11pm wanting me to change rooms after I was already asleep and had made the reservation on hotels.com. Honestly, I felt like it was an extended stay hotel for homeless instead of a suite or a hotel.Genuine Hotels.com guest review
"a bit far from our destanation"
the room was clean , but the overall condition of the hotel was pretty dirty.....Genuine Hotels.com guest review
"If your in a jam"
I have not a lot good to say other than i would not stay there again. Seedy side and I believe it rents to section 8 people.Genuine Hotels.com guest review
Well worth the price. Plenty of room. Would stay there again.Genuine Hotels.com guest review
I thought the staff were quite accommodating. The room was more spacious than what we expected.Genuine Hotels.com guest review
I would not recommend this hotel to a family on vacation. I booked this room for our family vacation, 4 people, 3 nights. On the second day of our stay we ran out of toilet paper so I sent my son to the front desk to ask for more and he was told we had to pay for extra rolls. We ended up having to go to the local grocery store to purchase a package […] of toilet paper so that we would have some for the next two days of our stay. I don't understand how they thought a family of 4, staying for 3 nights, would only need a roll and a half of toilet paper! Read moreGenuine Hotels.com guest review
ALERT! We booked this hotel via hotels.com, but when we arrived, the guy at front desk said he doesn't have a room for us, although he saw our reservation. He refused to provide any kind of room, didn't give back our payment, and asked us to leave. We had to quickly find another hotel, and never got our money back. Worst experience in USA we ever had. […] STAY AWAY FROM THIS HOTEL! Read moreGenuine Hotels.com guest review
our room was very clean and comfortable. hotel staff was very friendly and helpful. our stay for 3 night was very pleasant.Genuine Hotels.com guest review
"Good Hotel for the value!"
Hotel rates were inexpensive so of course can't be 5 stars ... Room was good equipped ....Hotel stuff need to have some serious customer service classes.Genuine Hotels.com guest review
Rooms were dirty.Shower had scum on the walls.Remote for TV didn't work.Left after 2 hrs., because we did not wanna shower or use restroom.Would like a refund.Eorst hotel I have been in.Genuine Hotels.com guest review
The hotel is quite rundown. We had two rooms, one of which we had to ask to have changed due to the third floor being a smoking floor--the smell was unbelievable. The people at the desk were able to change that room for us, and were nice about it. First floor room was ok, 2nd floor room was well used. 20 min. from the airport.Genuine Hotels.com guest review
Great location, nice staff. They need to clean the place up. Carpets ripped, paint dirty, room swipe didn't work on outside doors. Had swipe checked 3 times. Stayed there last year and looks like nothing has improved and no maintenance has been done.Genuine Hotels.com guest review
The front desk clerk was very nice and it was all ok until I got to my room that smelled like cigarettes so bad, I asked for a non smoking room. Then I notice half of the bed is lopsided or broken. I'm sad I used my free hotel night here.....Genuine Hotels.com guest review
Tried to put us in a smoking room when we first got there, even though we don't smoke. Tried to see if we could handle it , but as soon as we entered it smelled bad and had to ask for another room. They stated that they didn't have anything with two beds, so we had to agree to one bed. Second room was clean, but bed was very uncomfortable and pillows […] were very flat and uncomfortable. We asked for extra pillows, but they said they were out. Next day we asked for a couple of extra towels, they said they didn't know. They had to check. Then said they only had one. Asked if they had any extra pillows second night and we're again told they didn't. Had to ask for a roll of toilet paper a couple of times while we were there. (We stayed five nights and no maid service) they kind of acted like it was a problem, but did give us some. We also had to take out our own garbage while we were there and had to ask for extra garbage bags at the front desk. This was the only thing that they didn't act like they had a problem with. Did like that it had a kitchenette though. Overall, it wasn't completely horrible, but I probably wouldn't book there again. Read moreGenuine Hotels.com guest review
"Way out of the way"
The hallways smelled like mildew. The kitchen was clean but inadequately stocked. Because of the location we had to drive a long way to get to where we needed to be. I guess you get what you pay for.Genuine Hotels.com guest review
"Close to our destination"
Our first.....and last time at a cheaper-end extended stay hotel. The girls at the desk were pleasant and the grounds were well-kept. Beds were pretty comfortable but room just had a "not-deep-clean" feel to it. They are in the middle of some upgrades, tho, so maybe that will help.Genuine Hotels.com guest review
"Pay for what you get"
They did let me check in early but wished I would have waited. The room I got was horrible. The were remodeling the hotel at the same time it was occupied. Painting was going on on the same floor I was staying. My experience with this place was not good and I wouldn't not recommend it to my worst enemyGenuine Hotels.com guest review
"Worst hotel ever!!!"
Your comercial shows a really dirty Hotel that is down right dangerious. Taky /unclean/ damaged/ bad neighbor hood/ people were living there!!! This place was much worse than your commercial. The first room smelled of strong URIN!! this the second time we had a terrible experiance I will not be using HOTELS. COM AGAIN!!!! CANCEL ME !!!!Genuine Hotels.com guest review
I was very disappointed I booked 3 rooms paid $1100 .00 get there and they don't have reservations lady at front desk said she didn't see any but one room basically told me it wasn't her problem...finally called hotels.com and got it fixed...requested non smoking rooms and reeked with cigarette smell.dirty,dog hair everywhere,requested room to be cleaned […] said since we were staying only 5 days they weren't required to clean it asked for towels took them two days to finally get some housekeepers were mumbling about us when we passed don't recommend at all very disappointed Read moreGenuine Hotels.com guest review
How about a leaking toilet and a pile of rags to soak it up? That's the kind of service you can expect. Another room? Sorry, all booked!Genuine Hotels.com guest review
Not the best place but they had the best price for the buck. Free Wi-Fi, lots of channels but no dish soap was available to clean dishes. Iron but no ironing boards.Genuine Hotels.com guest review
"Great for the price!"
This is not the first or last time we stay at this hotel. For what you pay you get a lot. I will definitely stay there again.Genuine Expedia guest review
They have got good customer service and nice room.Genuine Expedia guest review
The entire hotel smelled of rotten food and cigarettes, the beds were rock hard and apparently someone stole all the extra pillows so we couldn't even get some extras to help out at night. Also if you accidentally lock yourself out of your room they charge ten dollars per key card even if you didn't lose the card. So, say you walk out and oh man you […] forgot the card in your room. You go down get another from the front desk and they inform you that you will be charged ten bucks. Even though you still have all the cards that they issued you during your stay. Read moreGenuine Expedia guest review
The hotel was in a convenient place to all the things we needed. The hotel was appropriately priced and the staff was very friendly, helpful and was the bright spot of the hotel. The rooms are adequate but there were definitely some downsides to the hotel, but overall it was exactly what we needed at the time.Genuine Hotels.com guest review
The floor had stains on it. The stovetop did not work. The microwave made noise. The bed linens had cigarette burns on them. The room had an unpleasant odor. The bathtub had a hole in it. The room was not very clean when we first came in to it.Genuine Expedia guest review
"Bring your own pillows and towels."
I would not stay at this hotel again. The place was filthy. The lobby, hallways, and elevator floors were gross. I thought my shoes were going to stick to them. The room was ok accept the pillows on the bed were flat as a pancake and only two little towels in the bathroom. When were requested more pillows and towels ( 3 times) the staff was rude and […] we never got them. I think we only had a few hours sleep because it was so uncomfortable. Could not wait to get home. Read moreGenuine Expedia guest review
It is a typical long term stay place. Dirty and smelly hallways, etc., but rooms were clean and comfortable.Genuine Hotels.com guest review
Took me an hour to find it after leaving the Interstate.The hardest bed I have ever slept in. No one answered when I called for a wake up callGenuine Hotels.com guest review
"Will stay again"
Overall it was a good stay, staff was friendly, everything was nice and clean. I guess their are people that live there, but everyone minds there own business.If need be I will stay here again.Genuine Hotels.com guest review
"Nice hotel only 20 minutes from downtown Denver."
Experience was great, not too expensive, the rooms were comfortable, only bad part is they don't have a pool or an arcade room like some hotels.Genuine Expedia guest review
"Very questionable activities going on."
The hotel just looks like everyone have up. The employees had visible neck tattoos and stains on their shirts. I've never seen so many dogs inside, at least 5 full sized dogs were running around inside barking. The hotel smelled, no shampoo or soaps in the room, just overall like staying at a trailer park.Genuine Expedia guest review
As a single female, it was not a comfortable place to be.Genuine Expedia guest review
Loud next door. So many pets. Broken facilities. Slow internet. No breakfast.Genuine Expedia guest review
This Hotel has a great location. Its not the best or the cleanest however if you need a good place to stay and a good night sleep this is the placeGenuine Hotels.com guest review
don't recommend anyone stay here beds are very uncomfortable sheets are dirty blankets are very old and rough worst motel I ever stayed inGenuine Hotels.com guest review
The room had some food smell. The bed was quite hard. I requested one extra pillow and was refused.Genuine Hotels.com guest review
"Capt Obvious Commercial of Hotels To Not Stay At"
Refused to stay at the Crestwood Suites in Aurora Colorado after we arrived. Upon checking-in and going to our room we immediately went to the front desk and checked out. The hotel was filthy and we did not feel safe. Left and went to another hotel about 6 miles away...it was so bad we would have left regardless of whether hotels.com gave us a refund […] or not. Will never stay at a Crestwood Suites again. Read moreGenuine Hotels.com guest review
Floor in bathroom was lifting from water damage and was stained. Micro still had someone's food in it and was dirty. There was not enough silverware for two people and toilet paper was out. Took 3 hrs to get toilet paper. And was told they had no more silverware. The fitted sheet on the bed was not on and had to make the bed.Genuine Hotels.com guest review
"Two night stay"
Not real happy, There was a barking dog next door barked until 1am then started again at 6am. The dead bolt on the door did not work. Room was a non-smoking but smelled of smoke.Genuine Hotels.com guest review
I stayed in this motel in 2012 before my open heart, and then again for my two yr check up. I liked the motel and the people. The morning person the day I left was Awesome. :)Genuine Hotels.com guest review
"Worst Hotel In colorado Hands Down"
First I booked my trip on line and when I arrived they claimed they couldn't fine my reservation even though I have a printout of the reservation. The night manager was rude and very blank in his replies that he didn't have any rooms. I was asked to leave the hotel without him providing me a contact person name at the hotel so I could call back in the […] morning to find out why they didn't have my reservation. Read moreGenuine Hotels.com guest review
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews
We are now watching this hotel on your travel dates
( - )