"An excellent hotel"
Close to the airport, free airport shuttle is extremely convenient. The front desk staff was highly efficient and friendly. Comfortable room, nice breakfast. Lots of restaurants nearby.Genuine Hotels.com guest review
We were charged for parking, that is not made clear on the website. The exterior of the hotel almost made me get back in my car, but the room was clean and quiet.Genuine Hotels.com guest review
"Nice hotel close to airport"
Ok, it was under renovation average clean place had airport shuttleGenuine Expedia guest review
I was disappointed that even though I specifically requested a pack-n-play for my 16 month toddler when I had booked the room over a month ago, I was told that none were available upon check in. The gentleman at the front desk said he called other hotels in the area and none were available there either. I find that hard to believe. However, he was otherwise […] very pleasent and helpful, and was willing to pick me up from airport after I returned our rental car since our flight out was early in the morning. Read moreGenuine Hotels.com guest review
"Convenient. Nice brkfst. Comfortable"
We felt the place could be cleaner, particularly the carpets. That was our only complaint.Genuine Expedia guest review
"Close to the airport"
The service was great! We arrived into the airport at midnight, the hotel shuttle was there to pick us up in minutes, and they were very helpful the next morning with directions. Overall, the hotel is a moderate hotel with need of a few updates, which they are in the process of doing.Genuine Hotels.com guest review
"3 day trip!"
I was there for 3 days on a business trip and I stayed at this hotel. Very convincing, close to the airport, I would definitely come back again.Genuine Hotels.com guest review
Direction from map quest were wrong.Genuine Hotels.com guest review
"Friendly, Comfortable, and Close to the Airport"
We're looking for a spot with an airport shuttle, and the basics for a comfortable stay. Bingo! The staff is super friendly and helpful, willing to take you to the airport or pick you up at the airport at the drop of a hat. Lovely, quiet room. Worth it in every way!Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for the great review of our property. We are delighted you enjoyed your stay. We look forward to seeing you again when in the area.
The room that we stayed in had a musty smell to it. We had an issue with our reservation which we were told must be resolved by a manager. We left the manager multiple messages, and each time we inquired if the manager was in we were told: 'The manager is unavailable." We stayed there 2 days, the manager could have made time to talk to us, but did not. […] THAT IS VERY UNPROFESSIONAL. Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. I was unaware of any issues and nothing was brought to my attention. Perhaps my staff was addressing your issues with the owner and I am very sorry your complaints went unresolved. That is not our typical standard of operations. We hope to be more professional in addressing any issues in the future.
"Great airport location"
The hotel was clean and the staff friendly. Rooms are a bit worn and dated but still comfortable and we had no issues. I would stay there again as its a central location to all shopping and restaurants.Genuine Hotels.com guest review
"Nice hotel close to airport and restaurants"
Good hotel. Convienant to airport. Restaurants close by to eat at. Can be at airport in a couple minuetsGenuine Expedia guest review
"Close to the aiport"
many food option near by, close to the airport. Room was clean but furniture was slightly outdated but still a nice place to stayGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for taking the time to submit a review of our property. We are glad you had an enjoyable stay. I apologize the furniture wasn't up to your expectations. We are in the process of finishing renovations in which all furniture will be replaced.
"Best service EVER!!!"
My stay was awesome !! The manager Mr. Bailey was extremely helpful and just plain sweet. I had made a mistake on my booking and he sorted it out quickly. My rooms were clean and so comfortable. I will definitely stay again !Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for the great review. I am pleased to see that I resolved the booking mistake in a timely manner. We look forward to your next visit while in Alcoa, TN.
Easy to get to and friendly quick service Room was very clean and neatly serviced. (sheets, pillows, towels, etc) Check out time enables you to sleep in after a long late night.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. We are pleased to see that you had an enjoyable stay. We hope to be your hotel of choice when visiting the Knoxville/Alcoa area again.
"Close to the airport"
My stay was great. The only problem, which is not the fault of the hotel is the traffic. Unbelievable that Knoxville has not done something about the traffic on the street in front of the hotel.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for taking the time to submit a review of our property. We are glad to see that you had a great stay. We apologize for the inconvenience of the traffic. Please don't hesitate in the future to ask the desk staff about alternate routes to avoid crossing the north and south bound lanes. We look forward to your arrival when back in the area.
"OK...but not worth it."
I have stayed at the Marriot next door for approximately the same price. I wanted to see if there was a difference in the hotels, or was I just a Marriott snob. Conclusion--- stay at the Marriott Courtyard or Fairfield Inn next door. For the $ you may save, you lose on a lesser quality of service and sleep.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. We are sorry you found our property to be of lesser quality than the other nearby hotels. We hope if when your back in the area you will give us another oppurtunity to exceed your expectations.
"convenient for late night arrival"
Hotel was new, extremely clean. Shuttle arrived to pick me up at airport not even 5 mins after I called - very friendly staff, both in the eve as well as in the AM. Breakfast was plentiful with fresh fruit, full cooked - and the lady handling the buffet very friendly and helpful. I could not hear any airport noise despite the proximity to Knoxville […] Airport. I felt safe and comfortable. Will definitely stay there again Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. We love to hear about great expierences. I will share your comments with my staff members. We look forward to seeing you again when back in the area.
"Hotel near the airport"
This was the first time I stayed in this hotel. I had an early morning flight at the airport, the evening manager and morning staff were absolutely wonderful!Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. Thanks for the comments about our staff members , I will share your kind words with them. We look forward to your next stay.
good hotel and a reasonable price. Breakfast was fine... nothing memorable, but warm and plenty of food.Genuine Hotels.com guest review
There was cigarette smoke down the hallway on 1st floor ....there was NO supervision about the noise or the cigarette policies there...will not stay there againGenuine Hotels.com guest review
This would be a four star review if it were not for the overpowering smell of smoke in all common areas of the hotel. The room was thankfully clean and the air was clear, but the second and third floors were terrible. The first floor isn't as bad, so if you are very sensitive definitely request 1st floor. Third floor where I stayed was the worst. I […] had to cover my mouth or hold my breath to get from end of hall to my room. Indoor pool and jacuuzi was nice. Small of course. Breakfast was well above average and kept stocked even during busy times. Staff was professional and helpful. Read moreGenuine Hotels.com guest review
Hotel very rude owners !!!!!Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for taking the time to submit a response of the Country Inn & Suites, Knoxville Airport. We apologize for the concerns you shared about your recent stay. We will use your feedback to fine tune our operations in hopes we can provide a more positive experience in the future. Bill Bailey Front Office Manager
"Close to the Airport"
Staff was very friendly, and the facilities were clean. However, the place seemed in need of a renovation. The room AC unit sounded to be on it's last leg. The light fixture in the restroom was reminiscent of horror films I've seen with the flickering as it turned on. The bed was very uncomfortable. All these things are what typically get replaced in […] renovation work. Read moreGenuine Expedia guest review
"Comfort and Value at this hotel. Great front desk"
Excellent service, value and very comfortable. Right across from airport but no airport noise? Right off a very busy road on a quiet road, but very convient to resturants, shopping and airport. We checked in at 10:00 am without any problem but because of this we were placed in a wheelchair accessible room, maybe this room is not used as often but the […] bed was extremely comfortable. Front desk staff professional, knowledgeable and helpful. Economical but very nice! Read moreGenuine Hotels.com guest review
"Great Place To Stay"
Front desk staff was very polite during our 3 day stay. The included breakfast was great. We were surprised by how good the selection was. The room was very clean. This room was half the price of the Hilton and gave us everything we needed.Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. We are delighted to read you enjoyed your time at our hotel and found our staff and amenities to be enjoyable. We hope to be your hotel of choice when visiting the Knoxville/Alcoa area again. Bill Bailey Front Office Manager
"Price and Service"
This hotel had the lowest priced room. I do not care to spend a lot on rooms. The staff was excellent. The room was clean and we'll maintained.Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN We appreciate you taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. We are pleased to see you enjoyed our staff and the upkeep of our property. We hope to see you again when your travels bring you back to the area. Bill Bailey Front Office Manager
"2 night stay with the grandkids"
The folks working in this hotel could not be nicer and more accomidating if they tried! Always smiling and always wanting to do more! Our rooms were clean, and breakfast was good for free. It was located near plenty of restraunts and shopping was within 10 minutes of the hotel! The indoor pool could have been warmer but it was clean and the kids got […] to go swiming when it was freezing outside (a big plus)! Free internet that was easy to connect to was another plus. It does need some updates. We will stay here again in the future if the opportunity presents itself! Read moreGenuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. We are pleased to read that your family enjoyed their time at our hotel. We are in the process of replacing the furniture and completing our renovation process. We look forward to seeing you again when back in the Knoxville/ Alcoa area. Bill Bailey Front Office Manager
"Nice hotel near McGhee Tyson Airport/Maryville Clg"
Friendly htoel staff who were very responsive to my requests and needs. Will definitely go back (this was only my second stay)Genuine Expedia guest review
"Wedding December 2013"
The staff was courteous and friendly. The rooms and hotel were clean. Many restaurants and shopping nearby.Genuine Hotels.com guest review
Exactly as advertised. Cute, convenient, warm and friendly. Close to the Smokies on the East side and Knoxville to the West.Genuine Hotels.com guest review
"This was for a business Trip - Was a good stay"
This was for a business trip- was a good stay - staff remembered us from previous day which is good. stayed 2 nightsGenuine Expedia guest review
"Very pleasantly surprised"
Came here instead of staying with my grandma at her cramped house for Thanksgiving, and we definitely made the wise choice. I'm from the area, so I knew where it was and it's a nice spot for me to visit the family back in Maryville or head to Knoxville for the grown up activities with friends at night. We slept like babies both nights here, despite […] the fact our room was directly next to the breakfast area. Really quiet, comfortable beds, nice and clean, and all that stuff. We even took advantage of the fitness room and hit the treadmills to work off those 3rd and 4th servings of pumpkin pie. Didn't expect much since we weren't spending much time here except to sleep, but we were pleasantly surprised. Very comfortable. Read moreGenuine Hotels.com guest review
"Loved the Large Room and Convenient Location"
We enjoyed our stay here the night prior to catching our flight to Florida for a week long cruise. The huge king smoking room was a really nice bonus. The shuttle bus driver was prompt, courtesy, and helpful for our 4:30AM departure. Then another nice driver picked us back up again at the airport within 10 minutes of calling the hotel upon our return. […] We also appreciated the convenience of being able to leave our car parked here until we returned from our vacation. Read moreGenuine Hotels.com guest review
"Nice place to lay your head"
Nice comfy bed and hot buffet breakfast (biscuits, gravy, bacon, eggs). My only draw back was delayed check in due to paperwork.Genuine Hotels.com guest review
Hotel was clean and staff was helpful and supportive. Hotel is starting to get some wear but they are fixing and updating and the room itself was very clean and friendly.Genuine Hotels.com guest review
"Close to airport."
Very clean.Genuine Expedia guest review
"Not up to the standard of the name"
The staff was not very friendly, when asked what to do in town they basically said there is nothing to do. the air-conditioner rattled every time it turned on. when we came down to the lobby to wait on the rest of our party we asked why the fireplace wasn't on and the response was it doesn't give off heat. I said it still looks pretty so he came over […] and said I am not eve sure if the light bulbs work. they did work and it was nice to watch Read moreGenuine Expedia guest review
"Great Value for the Price, convenient"
It was a trip to the Smoky Mountains but we flew in late Thursday night so needed a place to spend the night before setting off to the Smokies the next morning. Found this place and paid a very reasonable price for a double queen room. When I arrived at the airport, it seemed like I needed to call them to request for the free shuttle to come pick me […] up, so fortunately I did not wait in vain for it to come by. The guy who picked me up was not friendly at all. He was not really rude or anything, but did not seem happy about having to go pick me up. When we got to the hotel, he basically slammed his door shut and walked back into the hotel without looking back. The room was clean and decent enough, with extra pillows and comforters. The next morning, breakfast was pretty decent. overall, it was good choice if you are just looking for a convenient location close to the airport to rest a night Read moreGenuine Hotels.com guest review
"CLOSE TO FAMILY LIVING IN AREA"
HOTEL WAS VERY ACCOMMODATING WE DECIDED TO STAY AN EXTRA NIGHT THEY GAVE US A BIG DISCOUNT EVEN THO IT WAS A FRIDAY NIGHT WE WERE AT THE SAME MOTEL IN APRIL SAME TREATMENT WE ENJOYED OUR STAYGenuine Hotels.com guest review
"Great Place to Stay Before Catching a Flight"
On of the best motels that we stayed at on our two week trip!Genuine Hotels.com guest review
Have stayed there before and I will come back again. Staff was very pleasant. Room was very clean. Location was easy to get to from airport or other locations. Would recommend it...Genuine Hotels.com guest review
"Good place for a Drive and Fly"
I stayed at this hotel so I could get to the airport early the next morning. The staff were great about helping us make our flight and that we had a good breakfast before we left for the airport. This hotel seems to be one of the older ones in the Country Inn and Suites chain. I know they are updating their brand and I expect this one will be one of […] the hotels to be updated. It was clean and well appointed. I felt safe in having my family here. Read moreGenuine Expedia guest review
Adequate. They debited my checking account 20 dollars for potential overcharges- there were none, I want my deposit back ASAPGenuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. It is standard hotel procedure to authorize a credit/debit card at the time of check in for any possible incidentals. These funds are released upon check out. However, depending on your banks terms and conditions the funds may be held for up to 14 days. We apologize you were disatisfied with the condition and service of the hotel.
"House keeping mistake!"
We needed a room close to the airport for just one night and chose the Country Inn. Close to the airport, service was good...got to the room and there was a pair of dirty underwear hanging on the back of the bathroom door. Yuck! How does someone cleaning the bathroom miss a huge pair of underwear (or small pair)?Genuine Hotels.com guest review
"Convenient to airport"
Very convenient to airport, but traffic is difficult during rush hours. Small bathroom. Fresh baked cookies a nice treat. Microwave and refrigerator very helpful. Did not use, but property also has indoor pool and coin operated laundry facilities.Genuine Expedia guest review
"Nice big room, everything we needed"
All there, but a really small, itty-bitty bathroomGenuine Expedia guest review
"Nice hotel near airport"
Everything was clean. The staff were friendly and prompt. At the morning buffet, there was someone constantly maintaining the area in terms of food and cleanliness. Overall, I was satisfied with my stay.Genuine Expedia guest review
The staff was very friendly. The room was clean and in fantastic shape. I will be using this hotel again. Hotel reccomended.Genuine Hotels.com guest review
"Nice affordable room and very close to the airport"
Room was very very clean and the staff was very nice and helpful. Close to the airport gas station and food establishments. Due to our flight being at 550 we were not able to enjoy the free breakfast, but we did relax in the hot tub.Genuine Expedia guest review
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