All hotels in Alcoa, Tennessee, United States of America
1 room, 2 adults
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4.1 / 5Excellent

Score breakdown (from 321 reviews)

Average rating for:

  • Cleanliness
    4.3
  • Service
    4.2
  • Comfort
    4.2
  • Condition
    4.0
  • Neighborhood
    4.1
5.0 / 5Outstanding
"Country Inn & Suites Knoxville Airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Hotel comfortable and clean, front desk personnel polite, shuttle to airport was fast and convenient.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
1 night trip Sep 18, 2014
A Traveler
US
3.0 / 5Good
"Overpriced"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Overpriced
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review of your recent stay with us. Sorry to hear that you feel the property was overpriced. We are in the process of a complete renovation. We hope in the future you find the updates to exceed your expectations.
1 night business trip Sep 10, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel - close to airport, very clean, and with great breakfast.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
Other trip Sep 9, 2014
Megan
US
2.0 / 5Fair
"No outside seating whatsoever."
  • Cleanliness
    2.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
Not impressed at all. Staff was not friendly in the least bit.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review of your recent stay. We apologize for the disappointing service you received from our staff. Our team works hard to make sure our guests are comfortable and receive our best service. We will be adding outdoor furniture soon. I am sorry you were dissatisfied with your overall stay. Bill Bailey
Other trip Sep 7, 2014
A Traveler
US
3.0 / 5Good
"comfortable, fairly close to Knoxville"
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    3.0
It was a nice hotel, average amenities. Clean. Good price. Good location. Close to Knoxville without the pricey rates on a UT game weekend.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay with us. We look forward to your next stay.
1 night trip Aug 31, 2014
Pam
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
It was very nice
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
We are glad you enjoyed the hotel. Thank you for the positive review. We hope to see you again when in Alcoa, TN.- Bill Bailey
1 night trip Aug 25, 2014
A Traveler
US
5.0 / 5Outstanding
"Nice value, a little ways off the main road"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
This hotel was farther off the main road than we thought it would be. Nice hotel for the price. Fairly quiet. Enjoyed the breakfast!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the recent stay and for submitting a review. We are glad you enjoyed the hotel and the breakfast. We are right off the main road in Alcoa, US 129 Hwy. However, that is 11 miles south of dowtown Knoxville if that is where you thought the property was. We hope to see you again when near Alcoa, TN.
1 night family trip Aug 23, 2014
Shari
US
5.0 / 5Outstanding
"Hotel close to airport w/shuttle"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Only stayed one night but room was clean, hotel staff friendly and helpful. Wake up call received at the time requested. Shuttle back to airport on schedule.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We hope to see you when your travels bring you back to the area. -Bill Bailey
Other trip Aug 27, 2014
Tammi
US
2.0 / 5Fair
"Not what I booked"
  • Cleanliness
    3.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    3.0
When we first walked in,the desk clerk told me my room was smoking. I ALWAYS book non-smoking because I have 2 children with cystic fibrosis. The clerk was going to charge me more to change the room as it was an "upgrade".As I explained I had already paid and that I never stay in a smoking property period, he did give me the non-smoking room with no extra charge. The hotel is out-dated, smelled musty, sheets were damp and overall, not comfortable. I won't stay there again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review of your recent stay. I apologize the room booked was a smoking room, you will notice on your confirmation it confirms a smoking room was booked. Also, Sorry to read that you found the property to be out-dated, as we have done several updates to the property.
1 night trip Aug 20, 2014
Jeri
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Bad beginning, but then everything was fine. We arrived after midnight. There was a sign on the front desk that someone would be back in 5 minutes. Half and hour later, someone came in the front door, and went behind the desk and asked if he could help us. Beds were comfortable. Breakfast was good. Great location, 2 minutes from the airport. Very convenient to everything. Room was clean except the bathroom floor. Staff was very nice.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. I apologize the bathroom wasn't as clean as it should have been. We look forward to your next stay when you are back in the area. -Bill Bailey
Other trip Aug 22, 2014
Grancy
US
4.0 / 5Excellent
"Great for airport connection"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    3.0
  • Neighborhood
    4.0
Staff friendly, helpful, needed to look into bathroom shower, very hard to turn on water, think last person didn't want it to drip, also shower wall pulling away from tub. Great place and would stay again!!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. We are delighted to see you enjoyed your stay. We look forward to your next visit.
1 night trip Aug 13, 2014
A Traveler
US
3.0 / 5Good
"Hotel review"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    2.0
  • Neighborhood
    -
We were expecting a nicer environment. We have stayed in Country Suites before and were impressed with the room's and the overall look. Not so much this time. Hotel had appeared old and worn.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review. I apologize you were not satisfied with the condition of our property, compared to the other Country Inn's you have stayed with. We have made several improvements and are continuing to do so. We will have the room furniture replaced soon which will make a big difference. I hope you allow us another oppurtunity to serve you when back in the area.
Other trip Aug 13, 2014
A Traveler
US
5.0 / 5Outstanding
"Great hotel"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I have yet to find a Country Inn & Suites that disappoints and this one holds true to that.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thanks for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. We appreciate the great review! Hope to see you again soon. -Bill Bailey
Other trip Aug 11, 2014
A Traveler
US
5.0 / 5Outstanding
"quick stop from a long ride"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
very nice for the price impressed
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
We are happt yo see that you were impressed with our property. Thanks for taking the time to submit a responce. We look forward to your nevt visit. -Bill Bailey
1 night trip Aug 5, 2014
julie
US
4.0 / 5Excellent
"Decent one-night stay"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
The hotel is very nicely decorated on the inside. The hotel staff was friendly and courteous. The breakfast area was very clean and the food was good. The indoor pool area was clean and nice (but I didn't get the opportunity to swim - just stuck my foot in...). My only real concern was that my room smelled strongly of mildew.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review of your recent stay with us. We are delighted you enjouyed your stay. I apologize the room smelled of mildew. Thank you for bringing this to my attention as I will take action and see that this is addressed.
Other trip Aug 6, 2014
Debbie
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
It does not have a microwave in the breakfast room for heating up breakfast. The breakfast room is way too small.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for feedback. We apologize for the limited space in our breakfast area. -Bill Bailey
Other trip Aug 6, 2014
A Traveler
US
4.0 / 5Excellent
"not bad."
  • Cleanliness
    2.0
  • Service
    2.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Had a pleasant stay. Baseboards need cleaned badly throughout the hotel along with other details. But its the details that sets one apart from the others. All in all it was fine and it was not a bad experience. The la quinta next door was a little fresher.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to share your comments about your recent stay. I apologize the cleanliness of the common areas did not meet your expectations. I have discussed this with housekeeping to pay closer attention to detail. I hope in the future you will give us another oppurtunity to exceed your expectations.
1 night trip Jul 30, 2014
m
US
3.0 / 5Good
"convenient to airport, but hard to find"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
The furnishings seemed out of date and breakfast buffet was mediocre.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your review. We are in the process of replacing all room furniture . We hope in the future we can meet or exceed your expectations.
1 night trip Jul 27, 2014
A Traveler
US
5.0 / 5Outstanding
"close to the airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
wonderful personnel. Great hotel overall.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thanks you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. We appreciate the great review. I will share your comments to all of my staff. We look forward to seeing you when back in the area.
1 night trip Jul 27, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
ok
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
We appreciate the 5 star rating and hope to see you again soon. -Bill Bailey
1 night trip Jun 22, 2014
jason
US
4.0 / 5Excellent
"Met my needs, in my budget for this class hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
There was a large group of travel little league baseball players staying at the hotel. Even though they (and there parents) were in the dining area creating noise, we could not hear them inside of our nearby room.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review. We look forward to your next stay. - Bill Bailey
1 night trip with friends Jul 17, 2014
Rick
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
Could do better on breakfast...eggs was kind of cold for the price i wish they had better food.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
We appreciae your feedback. We hope to provide a better "Be Our Guest" breakfast on your next visit. -Bill Bailey
Other trip Jul 22, 2014
middleton
US
4.0 / 5Excellent
"Giggleweeds"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
Guess we didn't realize how far out the place was. Came in on I40 rather than the beltway. Would be good if they made that clear. Was easy to get back out to the West. OK place.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your comments. We hope to see you again when in the Knoxville area. -Bill Bailey
1 night trip Jul 17, 2014
Gary
US
4.0 / 5Excellent
"Overnight stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
Very clean, comfortable and quiet. Good service.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to review our property . We are pleased to see that you had an enjoyable stay. We hope to be your hotel of choice when back in the Knoxville/Alcoa area again.
1 night trip Jul 9, 2014
Tressa
US
5.0 / 5Outstanding
"Home away from home!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Welcoming atmosphere in a safe and convenient location. Kids loved the indoor pool.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to review our property . We are pleased to see that you had an enjoyable stay. Glad the pool was inviting and the kids had a good time. We hope to be your hotel of choice when back in the Knoxville/Alcoa area again.
1 night trip Jul 12, 2014
Deborah
US
5.0 / 5Outstanding
"Great Stay!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Spacious, clean, room and the friendly service you would expect when visiting the great state of Tennessee!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the great review. I will share your comments with my staff. We strive to provide exceptional service to all our guests. Hope to see you again when back in the area.
1 night trip Jul 10, 2014
Casey Comer
US
5.0 / 5Outstanding
"Convenient and clean"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
We had a late arrival in to Knoxville. Hotel room was clean and staff very friendly and professional. We enjoyed the stay.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the 5 star rating. We are delighted to see you found the stay to be enjoyable. -Bill Bailey
Other trip Jul 6, 2014
stan
US
5.0 / 5Outstanding
"Always a good stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I've stayed here before when flying out from the Knoxville airport, and I will continue to stay there everytime I do from here on out Always a nice, clean room with a really nice pool, and hot tub Free shuttle back and forth to the airport is a huge plus also
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the great review and 5 star rating. We appreciate your continued loyalty and look forward to your next visit. -Bill Bailey
1 night business trip Jun 28, 2014
John V Rouse
US
4.0 / 5Excellent
"Nice Staff. Close to airport."
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Got in late. Front desk staff was friendly and helpful. Comfortable beds and rooms. Good proximity to the airport. Shuttle driver was very helpful and nice.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review. We are glad to see you enjoyed your stay. I will share your comments with our staff members. -Bill Bailey
Other trip Jul 1, 2014
JB
US
3.0 / 5Good
"Convenient location & reasonable rates"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
Convenient location & reasonable rates. Would stay again.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to share your comments. We look forward to seeing you again. - Bill Bailey
Other trip Jun 28, 2014
A Traveler
US
4.0 / 5Excellent
"Terrible tv"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
The staff was excellent.The tv connections were terrible.Hot breakfast every morning.Might want to think about extra help during breakfast hours to keep up with demand.I would stay there again.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your review and for mentioning the staff. I apologize the TV had a bad connection. Please don't hesitate to let the desk staff know next time you have any issues. -Bill Bailey
Other trip Jun 28, 2014
A Traveler
US
4.0 / 5Excellent
"Very comfortable"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    4.0
Good hotel value. I wouldn't change a thing.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
We appreciate your feedback. We hope to see you again when in the Knoxville/Alcoa area. - Bill Bailey
3 night trip Jun 15, 2014
Holloway
US
5.0 / 5Outstanding
"Nice hotel that is close to airport and food."
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Perfect location next to airport and food. They also have an indoor pool and spa.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
We appreciate the 5 star rating. We are glad you enjoyed your stay. We look forward to seeing you again when in Alcoa. -Bill Bailey
Other trip Jun 9, 2014
A Traveler
US
5.0 / 5Outstanding
"Pleasant stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I enjoyed my stay.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the 5 star rating. We are thrilled to see you enjoyed your stay. Hope to see you again soon. -Bill Bailey
1 night trip Jun 3, 2014
Christa Reese
US
5.0 / 5Outstanding
"A+"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Nice, clean, friendly, nonsmoking!!!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the great review and 5 star rating! We hope to see you again when your travels bring you this way again. -Bill Bailey
1 night business trip May 31, 2014
A Traveler
US
4.0 / 5Excellent
"Very nice & comfy"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
I arrived late at night & was picked up by a very friendly staff member. Check in was easy & he answered any questions I had such as finding dinner that late nearby. The room was fabulous & cool upon entry which I love not having a humid hot room when I arrive. Breakfast was quiet the next morning & was just enough.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review. We are delighted to see that you had an enjoyable stay. We hope to see you again soon. -Bill Bailey
Other trip Jun 5, 2014
A Traveler
US
5.0 / 5Outstanding
"An excellent hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Close to the airport, free airport shuttle is extremely convenient. The front desk staff was highly efficient and friendly. Comfortable room, nice breakfast. Lots of restaurants nearby.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your review. I appreciate the kind words about the staff and I will be sure to share your comments with them. We hope to see you again soon. -Bill Bailey
1 night family trip May 30, 2014
A Traveler
US
3.0 / 5Good
"ask questions"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    5.0
We were charged for parking, that is not made clear on the website. The exterior of the hotel almost made me get back in my car, but the room was clean and quiet.
Genuine Hotels.com guest review
1 night trip May 30, 2014
A Traveler
US
3.0 / 5Good
"Nice hotel close to airport"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Ok, it was under renovation average clean place had airport shuttle
Genuine Expedia guest review
Other trip May 25, 2014
excellent
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    4.0
I was disappointed that even though I specifically requested a pack-n-play for my 16 month toddler when I had booked the room over a month ago, I was told that none were available upon check in. The gentleman at the front desk said he called other hotels in the area and none were available there either. I find that hard to believe. However, he was otherwise very pleasent and helpful, and was willing to pick me up from airport after I returned our rental car since our flight out was early in the morning.
Genuine Hotels.com guest review
1 night trip May 18, 2014
A Traveler
US
4.0 / 5Excellent
"Convenient. Nice brkfst. Comfortable"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
We felt the place could be cleaner, particularly the carpets. That was our only complaint.
Genuine Expedia guest review
Other trip May 8, 2014
Michele
US
3.0 / 5Good
"Close to the airport"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    3.0
The service was great! We arrived into the airport at midnight, the hotel shuttle was there to pick us up in minutes, and they were very helpful the next morning with directions. Overall, the hotel is a moderate hotel with need of a few updates, which they are in the process of doing.
Genuine Hotels.com guest review
1 night trip Apr 23, 2014
A Traveler
US
4.0 / 5Excellent
"3 day trip!"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    3.0
I was there for 3 days on a business trip and I stayed at this hotel. Very convincing, close to the airport, I would definitely come back again.
Genuine Hotels.com guest review
3 night business trip Apr 18, 2014
Cèsar
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    4.0
Direction from map quest were wrong.
Genuine Hotels.com guest review
3 night business trip Apr 18, 2014
A Traveler
US
4.0 / 5Excellent
"Friendly, Comfortable, and Close to the Airport"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
We're looking for a spot with an airport shuttle, and the basics for a comfortable stay. Bingo! The staff is super friendly and helpful, willing to take you to the airport or pick you up at the airport at the drop of a hat. Lovely, quiet room. Worth it in every way!
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the great review of our property. We are delighted you enjoyed your stay. We look forward to seeing you again when in the area.
Other trip Apr 18, 2014
john
US
1.0 / 5Poor
"Poor Management"
  • Cleanliness
    1.0
  • Service
    1.0
  • Comfort
    2.0
  • Condition
    3.0
  • Neighborhood
    3.0
The room that we stayed in had a musty smell to it. We had an issue with our reservation which we were told must be resolved by a manager. We left the manager multiple messages, and each time we inquired if the manager was in we were told: 'The manager is unavailable." We stayed there 2 days, the manager could have made time to talk to us, but did not. THAT IS VERY UNPROFESSIONAL.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review of the Country Inn & Suites, Knoxville Airport. I was unaware of any issues and nothing was brought to my attention. Perhaps my staff was addressing your issues with the owner and I am very sorry your complaints went unresolved. That is not our typical standard of operations. We hope to be more professional in addressing any issues in the future.
1 night trip Apr 11, 2014
A Traveler
US
4.0 / 5Excellent
"Great airport location"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
The hotel was clean and the staff friendly. Rooms are a bit worn and dated but still comfortable and we had no issues. I would stay there again as its a central location to all shopping and restaurants.
Genuine Hotels.com guest review
2 night trip Apr 7, 2014
Becci
US
4.0 / 5Excellent
"Nice hotel close to airport and restaurants"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Good hotel. Convienant to airport. Restaurants close by to eat at. Can be at airport in a couple minuets
Genuine Expedia guest review
Other trip Apr 4, 2014
A Traveler
US
4.0 / 5Excellent
"Close to the aiport"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
many food option near by, close to the airport. Room was clean but furniture was slightly outdated but still a nice place to stay
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review of our property. We are glad you had an enjoyable stay. I apologize the furniture wasn't up to your expectations. We are in the process of finishing renovations in which all furniture will be replaced.
Other trip Mar 31, 2014
A Traveler
US
5.0 / 5Outstanding
"Best service EVER!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
My stay was awesome !! The manager Mr. Bailey was extremely helpful and just plain sweet. I had made a mistake on my booking and he sorted it out quickly. My rooms were clean and so comfortable. I will definitely stay again !
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the great review. I am pleased to see that I resolved the booking mistake in a timely manner. We look forward to your next visit while in Alcoa, TN.
1 night trip Mar 13, 2014
Teresa D.
US
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