All hotels in Alcoa, Tennessee, United States of America
1 room, 2 adults
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162 Cusick Rd, Alcoa, TN, 37701, United States of America, ‏‎855-239-9401
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Hotels.com reviewsTripAdvisor reviews
4.0 / 5Excellent

Score breakdown (from 362 reviews)

  • Location
    Great location
  • Value for money
    Best value for money
  • Service
    Fantastic service
  • WiFi
    Good internet service
  • Pool
    Bad pool
  • Wellness Area
    Poor wellness & sports facilities
5.0 / 5Outstanding
"Great"
Absolutely no problems! Would recommend to anyone.
Genuine Expedia guest review
Other trip Aug 10, 2015
Vickie
US
5.0 / 5Outstanding
Very comfortable stay during a vacation in dollywood
Genuine Expedia guest review
Other trip Aug 7, 2015
night sleep
US
5.0 / 5Outstanding
"Great"
One night stay only, room and staff were great!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
We appreciate the great review and 5 stars! We hope to see you again soon. -Bill Bailey
1 night family trip Aug 2, 2015
Ernest
US
5.0 / 5Outstanding
"Great place to stay."
Nice place to stay. Very courteous staff. There was some infrequent noise from children in the hall but that is to be expected in a hotel. The breakfast wasn't bad at all but there were moments where you had to wait for things to be replenished or wait for fresh warm items. Definitely would stay here again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the 5 star rating! We appreicate you taking the time to share your comments. I will follow up with the wait time and replenishing of food with the breakfast staff. Thank you for bringing that to my attention. -Bill Bailey
2 night romance trip Jul 31, 2015
Matthew
US
3.0 / 5Good
"Close to the airport.. Don't expect miracles."
The hotel is a bit dated but to be honest this place is much better than the neighboring Candlewood Suites. It's fine as long as you aren't expecting midtown Manhattan luxury on the outskirts of Knoxville,TN. Plenty of dining options within a 1-2 minute walk and the airport is right across the main state highway.. 2 min drive to the terminal. A hike to/from Gatlinburg but doable.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review. We are in the process of updating and replacing the furniture. We hope in the future we can exceed your expectations. -Bill Bailey
Other trip Aug 2, 2015
James
US
4.0 / 5Excellent
"Comfort at the Country Inn"
Comfortable and clean.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
We appreciate you taking the time to share your comments. We look forward to being your hotel of choice when back in the area. -Bill Bailey
1 night business trip Jul 29, 2015
A Traveler
US
5.0 / 5Outstanding
"Knoxville Stau"
It was great!
Genuine Hotels.com guest review
1 night business trip Jul 29, 2015
Martha
US
5.0 / 5Outstanding
"Great"
Great
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to share your comments. We are thrilled to receive a 5 star rating. We hope to see you again when in the area. -Bill Bailey
1 night family trip Jul 25, 2015
A Traveler
US
4.0 / 5Excellent
Bathroom was very small for senior occupants. We appreciated being on the first floor.......very quiet
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your comments. I apologize you found the bathroom too small to be comfortable. We hope to see you again when you are in the area. -Bill Bailey
Other trip Jul 26, 2015
A Traveler
US
5.0 / 5Outstanding
"Nice hotel close to the highway and close to food"
Close to the tail of the dragon and other routes for bike rides
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the 5 star rating! We are glad our location was convenient to the tail of the dragon. When you are back in the area you may want to ride the Foothills Parkway and Cherohala skyway. These are very popular with the bikers that come to the area. -Bill Bailey
Other trip Jul 26, 2015
Howard
US
5.0 / 5Outstanding
Bill was great and provide great details!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the 5 star review! I appreciate the kind words. We are glad you enjoyed your stay and we hope to see you again when you are in the Alcoa area. -Bill Bailey
2 night family trip Jul 18, 2015
Jessie
US
5.0 / 5Outstanding
Very pleasant. Clean. A very good deal. I'd stay there again.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the 5 star review! We are glad you enjoyed your stay and we hope to see you again. -Bill Bailey
1 night trip Jul 16, 2015
John
US
4.0 / 5Excellent
"Vacation"
The hotel was great overall, the wifi is a little touchy at times and we had a hard time staying connected and once we did connect it was touchy about what you could do on the wifi. Breakfast was okay...would have liked a little more variety.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your feedback and for taking the time to write about your experience. I apologize the wifi connection was intermittent. Please don't hesitate to let us know in the future, as we will reboot in hopes a steady connection is provided. -Bill Bailey
4 night romance trip Jul 19, 2015
David
US
4.0 / 5Excellent
"Good"
The hotel was comfortable and I enjoyed my staff
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. We look forward to your next stay. -Bill Bailey
2 night romance trip Jul 17, 2015
A Traveler
US
5.0 / 5Outstanding
"Better than Expected"
With the exception of the printer not working, everything was awesome. The hot tub worked, the rooms were clean, and staff was friendly.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your time with us. We look forward to your next stay. -Bill Bailey
1 night family trip Jul 15, 2015
Greg
US
4.0 / 5Excellent
"Tim from Clanton, AL"
My only complaints were that parking was very limited and ice machines were not offered on each floor.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your feedback. I apologize you were inconvenienced by having to go to another floor to get ice. We plan to add another ice machine in the near future. We hope to exceed your expectations on your next visit. - Bill Bailey
2 night trip Jul 10, 2015
Tim
US
4.0 / 5Excellent
"easy shuttle"
within minutes of my plane landing I contacted the hotel's main number. They had a shuttle waiting to pick me up almost instantly. Professional staff.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to share your comments. We are thrilled to read that you found our staff to be professional and our shuttle service provided propmt service. We strive to make sure our guest have a pleasant experience.. -Bill Bailey
Other trip Jul 20, 2015
kelly
US
3.0 / 5Good
it was fine. The hallways are in need of updating. They are dark and feel dirty. The beds were terribly lumpy. But the rest of it was clean.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
We know a good night’s rest is very important and we are sorry to hear you did not experience that due to the comfort of your bed. Thank you for taking the time to reach out to us. We hope for another opportunity to not just meet, but exceed your expectations.
1 night family trip Jul 17, 2015
A Traveler
US
4.0 / 5Excellent
"Softball tourney"
Softball tournament
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed your stay. -Bill Bailey
1 night family trip Jul 16, 2015
A Traveler
US
4.0 / 5Excellent
"Early flight"
Stayed over to get shuttle for early flight. Booked for 3:50 am. Van was there when we got to lobby. Nice not having to wait for scheduled times. Airport really close. Can't comment on other facilities, but room was very nice.Would stay there again.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for sharing your comments about your recent stay with us. I am glad our shuttle service was able to meet your needs. We hope to see you again when in the area. -Bill Bailey
Other trip Jul 18, 2015
Bill M
US
5.0 / 5Outstanding
"Nice hotel close to airport"
Hotel nice staff pleasant free breakfast verry clean and quiet
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to review our property. I will share your comments with the staff members. We hope to see you again when in the area. -Bill Bailey
Other trip Jul 18, 2015
john
US
3.0 / 5Good
"convenient to airport"
The staff was very nice. Continental breakfast was good with a nice variety. Air conditioner was very loud. Room was clear but tired.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review. I apologize the AC unit was loud. Otherwise, I am glad you enjoyed your stay with us. -Bill Bailey
2 night family trip Jul 10, 2015
A Traveler
US
2.0 / 5Fair
1st night tv was broken they said would give a discount but everyday I asked about it they kept saying Bill would have to do it, well bill was the one who checked on TV on the 1st night so shouldn't that have been applied at that time.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to share your comments. I am disappointed to read this review. I apologize the LCD TV was damaged from a previous guest. I did apply a discount for the inconvenience, please review the receipt to see the credit. We gladly granted your request to change rooms to a different room type on the 1st floor so you could be closer to your family. Had the hotel not been full the first night of your stay I would of found another TV for your guest room. Thank you for your business. I hope to provide better service in the future.-Bill Bailey
3 night family trip Jul 10, 2015
Teresa
US
4.0 / 5Excellent
"Relaxing and clean"
Relaxing and clean. It was just what I needed!!!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your review! I'm glad to see you enjoyed your stay. Hope to see you again when in the area. -Bill Bailey
1 night trip Jul 8, 2015
Michael
US
5.0 / 5Outstanding
"Very Satisfied"
Room was clean and everything was just like what was advertised. Well worth the money spent.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the great review and 5 star rating! We strive to provide exceptional service. We hope you choose us again while in the area. -Bill Bailey
2 night family trip Jul 10, 2015
Daniel
US
5.0 / 5Outstanding
Facility was very clean. Staff was very friendly and helpful. House cleaning staff very through in cleaning up.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to share your review. We appreciate your business. Hope to see you again while in Alcoa. -Bill Bailey
Other trip Jul 13, 2015
Cecil
US
4.0 / 5Excellent
enjoyed very much and an excellent price.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
We appreciate you taking the time to submit a review. I'm glad you enjoyed your stay. We hope to see you again while in the area. -Bill Bailey
1 night business trip Jul 6, 2015
michelle
US
5.0 / 5Outstanding
"AOK"
Stay over for an early flight. Quick ,close to airport. Wonderful shuttle service.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your review. I'm glad you found our shuttle service to be prompt and convenient. we look forward to seeing you again. -Bill Bailey
Other trip Jul 8, 2015
mrso93
US
5.0 / 5Outstanding
"Very nice inexpensive hotel."
Staff was friendly. The rooms were clean. Has small workout room next to indoor pool. Easily accessible from airport with shuttle.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to review our property. We hope to see you again soon. -Bill Bailey
Other trip Jul 8, 2015
Rex
US
4.0 / 5Excellent
"Quiet even though close to front desk!"
Amazingly quiet even though close to desk. Breakfast consisted of cereal (hot & cold), juices, coffee, apples,oranges,toast,bagels,sweet rolls
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to review Country Inn & Suites, By Carlson, Knoxville Airport. I'm glad to see you had an enjoyable stay. -Bill Bailey
Other trip Jul 7, 2015
Marsha
US
3.0 / 5Good
"Nice hotel but could have been better."
This experience was overall pleasant. The staff was nice and helpful. The hotel was clean. They gave me a place on the first floor where the pool was which was nice. I am diabetic and look for protein in breakfast not just starches that turn to sugar or sugar items.The reviews had stated there were more proteins but was not the case and was not consistent from day to day.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your comments. I apologize the "Be Our Guest" breakfast fell short to meet your expectations. We value your comments and will use them yo provide better breakfast options. -Bill Bailey
Other trip Jul 6, 2015
kathleen
US
4.0 / 5Excellent
Nice hotel. Very close to the airport. Checked out very early for an early flight. Could not find anyone at the desk. Finally made enough noise with my kids to wake her from her nap in the breakfast area. Not very professional.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your review! Bill Bailey
1 night family trip Jun 25, 2015
John
US
5.0 / 5Outstanding
Marissa was a great hostess and helped us with our needs. Comfortable, quiet, and clean.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your review. Marissa is a great employee! Glad to have her as a part of our team, I will share your comments with her. Bill Bailey
1 night family trip Jun 29, 2015
Barbara
US
5.0 / 5Outstanding
"Fabulous!"
Fab! Clean! Courteous! I'm hooked!
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
I am thrilled to see you enjoyed your stay! Hope to see you again while in the area. Bill Bailey
1 night trip with friends Jul 1, 2015
Maura
US
4.0 / 5Excellent
"Top Bill"
Nice hotel and affordably priced nearby airport. Manager Bill was good enough to correct a mistake I made on reservation and refund my non refundable room and book me another room at the same rate. Great customer service there!
Genuine Hotels.com guest review
1 night business trip Jun 26, 2015
KENNETH
US
3.0 / 5Good
Pool room was VERY humid and pool had too much chlorine. Air conditioner was dusty and caused allergies.
Genuine Hotels.com guest review
3 night family trip Jun 22, 2015
Jason
US
4.0 / 5Excellent
"Close to amenities."
The hotel was clean and the staff friendly. The only I would complain about is that there was no place to sit outside where I could have a nice cigar!
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to share your comments. We strive to provide a comfortable place for our guest. I will follow up with providing outside seating. Bill Bailey
Other trip Jun 25, 2015
Derrick
US
5.0 / 5Outstanding
"A pleasant weekend, to attend a beautiful wedding."
Making reservation was very easy, and at last minute a need of an extra room was handled by the staff, very helpful. We arrived very tired and when we walk into our cool room it was delightful. We found every thing we needed and were able to relax in comfort. I really appreciate the fact that we didn't have to have our beds change every day, that certainly saves energy. Very thoughtful on your part. The breakfast was enjoyable. All in all our stay was very delightful, the weather was great ( no rain ) and when I return to Knoxville again I will call Country Inn and Suites for reservations again. Thank you for being there and giving such fine service.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the great review! We love to get this kind of feedback and are thrilled you enjoyed the helpfulness of the staff and your overall stay. We look forward to your next stay when you are in the Alcoa area. -Bill Bailey
Other trip Jun 23, 2015
Priscilla
US
3.0 / 5Good
"Smelled bad"
close to airport. Room smelled bad. Not as nice as most country inn and suites. Better than some near the airport at this price point.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
We appreciate you taking the time share your experience and we apologize that you were not satisfied with the condition of the hotel during your stay. Your comments are valued, and your suggestions will be considered for improvements in the future. We are in the process of a complete renovation in which we hope we can exceed your expectations. -Bill Bailey
1 night family trip Jun 12, 2015
A Traveler
US
4.0 / 5Excellent
"Very close to airport. Shuttle 24/7 to airport"
Good. Quick to respond to request. That's all I can think of.
Genuine Expedia guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to share your comments. We hope to see you again when in the area. -Bill Bailey
Other trip Jun 13, 2015
Anne
US
4.0 / 5Excellent
"Nice stay as usual"
Internet worked very well, and staff was very friendly as usual.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review. We are thrilled to read that you enjoyed staying with us. We look forward to seeing you again! -Bill Bailey
1 night family trip Jun 2, 2015
Michael
US
4.0 / 5Excellent
"Comfortable rooms and close to the airport"
Pleasant hotel near airport with good breakfast buffet
Genuine Expedia guest review
Other trip Jun 3, 2015
A Traveler
US
3.0 / 5Good
I got in a little late, like 10 PM, and there was no one at the front desk. There was a sign on the counter that said they would return soon. It was 10-15 minutes later when he came back. It wasn't a huge deal, but I was tired from traveling all day and was ready to check in and go to bed.
Genuine Expedia guest review
Other trip Jun 1, 2015
Suzanne
US
3.0 / 5Good
"Not worth the 85.00 I paid for one night"
Bed is very comfortable. Furniture was a little worn,scratched,chewed on,and dusty in room 303. I was bitten by a red bug with wings on my back.Gave the bug to the lady at front desk during checkout and all she said was she would have someone look at at and enjoy my day.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for taking the time to submit a review. We apologize for the concerns you shared about your recent stay. We are in the process of replacing the case goods and furniture. We hope to meet your expectations in the future. -Bill Bailey
1 night business trip May 27, 2015
LaShonda
US
3.0 / 5Good
"Nice hotel close to relatives and events"
the pool was too cold. The hot tub stained or dirty
Genuine Expedia guest review
Other trip May 26, 2015
Deb
US
4.0 / 5Excellent
"Comfortable stay"
Within walking distance to restaurants. Clean with beds decently comfortable. Breakfast normal stuff but could have offered it earlier on sat/sun. as we weren't able to utilize it. All in all great place to stay and not far from Maryville, Tenn.
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the feedback of your recent stay. We appreciate the review and look forward to your next visit. -Bill Bailey
3 night business trip May 15, 2015
elizabeth
US
5.0 / 5Outstanding
"back`1"
Enjoyed the 2 night stay
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for the 5 star rating. We look forward to seeing you again. -Bill Bailey
1 night trip Apr 14, 2015
julius
US
5.0 / 5Outstanding
"Distance is an issue"
Everything about the hotel was great BUT it's about 10 miles away from Knoxville
Genuine Hotels.com guest review
Response by Country Inn & Suites By Carlson, Knoxville Airport, TN
Thank you for your review and the 5 star rating. I'm sorry you found the hotel to be a little out of the way in comparison to Knoxville. We hope to see you again soon. -Bill Bailey
1 night family trip Mar 27, 2015
Amy
US
4.0 / 5Excellent
"Good Stay"
Only problem was that the fridge cycles on and off quite frequently and was noisy doing it. Had to turn on the room fan to drown it out. Other than than, it was a good stay and would do it again.
Genuine Expedia guest review
Other trip Apr 30, 2015
Scotty
US
4.0 / 5Excellent
"Definitely would stay again"
We stayed 2 nights. The room was nice. We felt very safe, and it was incredibly quite to be next to the airport. The breakfast was better than some we have had. No complaints on there. The only thing we found with the room, was that it was a little dusty, and we felt the need to wash the handle to the bathroom sink. The beds slept well, but when we are staying multiple nights we bring our own sheets and blankets for a more sound sleep. Due to this, we can't really comment on the linens. We would stay here again, and recommend to anyone traveling.
Genuine Expedia guest review
Other trip Apr 27, 2015
Twizted Sizterz
US
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