All hotels in Concord, North Carolina, United States of America
1 room, 2 adults
You can collect Welcome Rewards® nights here7811 Gateway Ln, Concord, NC, 28027, United States of America, ‏‎855-239-9485
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4.4 / 5Excellent

Score breakdown (from 254 reviews)

Average rating for:

  • Cleanliness
    4.4
  • Service
    4.5
  • Comfort
    4.3
  • Condition
    4.3
  • Neighborhood
    4.6
5.0 / 5Outstanding
"Great Hotel close to Concord Mills Mall!!!!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Rooms are comfortable and the staff is very friendly.
Genuine Expedia guest review
Other trip Nov 25, 2014
Chantal
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
Pleasant. Clean hotel and rooms were very accomadating. Breakfast was a special treat also. Would return to this hotel. Recommend it highly.
Genuine Expedia guest review
Other trip Nov 24, 2014
A Traveler
US
5.0 / 5Outstanding
"My recent stay...."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was close to all attractions. Staff was extremely helpful and courteous. Very nice rooms with excellent amenities. Will definitely stay here again.
Genuine Hotels.com guest review
2 night trip with friends Nov 16, 2014
A Traveler
US
5.0 / 5Outstanding
"AMAZING service! Great experience"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We went for our anniversary and had an amazing time! Everyone there was so nice! The room was very clean and the amenities were top of the line!! the pool and spa were very clean and welcoming. They had free coffee 24/7, breakfast was perfect, and they give as many chupa chump lolipops as you can eat! we had an amazing experience and will definately visit again!!
Genuine Hotels.com guest review
1 night romance trip Nov 15, 2014
Blake
US
5.0 / 5Outstanding
"Close to everything. Very welcoming."
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
We stayed here while in town for a friend's wedding. It's across the street from a large mall and lots of restaurants. The bed was comfortable and welcoming after a 10 hour drive. The room was large enough for my 3 year old to run around and explore. There's a microwave and a fridge in the room, but no plates or utensils or dish detergent. I wasn't expecting much from the free breakfast, but there were plenty of choices, both hot and cold. Overall, a very comfortable, welcoming stay. I would stay here again.
Genuine Hotels.com guest review
2 night family trip Oct 31, 2014
Amanda
US
5.0 / 5Outstanding
"Nice hotel - lots of surrounding businesses."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great place to stay. Clean room. Excellent staff.
Genuine Expedia guest review
Other trip Nov 3, 2014
David
US
5.0 / 5Outstanding
"CLEAN GOOD SERVICE GOOD BEDS"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great one night in area for NFL game. Great beds. Clean room, great service. Will be using this hotel and this chain again.
Genuine Hotels.com guest review
1 night romance trip Oct 30, 2014
Nickolus
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
nice property, nice breakfast, located in nice are of north Charlotte
Genuine Expedia guest review
Other trip Oct 11, 2014
A Traveler
US
5.0 / 5Outstanding
"Concert trip + great hotel=happy people"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
A couple friends and I were going to Charolette for a concert. I decided this hotel based on the reviews and that It wasn't that expensive for three people. The people at the front desk were nice and the room was spotless. The beds were super comfy and having the sleeper sofa saved us on our sleeping arrangement. Also the area surrounding had tons of places to eat and with the mall nearby we had a chance to kill some time. The only thing was how early the breakfast closed. We had all been up super late the night before so getting up early for a free breakfast wasn't great, but hey it was free breakfast so mostly worth it.
Genuine Hotels.com guest review
1 night trip with friends Oct 7, 2014
Samantha
US
5.0 / 5Outstanding
"Great stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    4.0
I was only there a night, but it was an excellent hotel with excellent service all the way around. It was a resort experience for the price of an overnight business trip.
Genuine Hotels.com guest review
1 night trip Oct 1, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    5.0
sofa bed was alittle hard..We booked through hotels.com and was told one price and when we arrived was told a different price which was alittle more than expected...But other than that everything was good, breakfast was great ,services was amazing...Will be staying again but i will make sure to book myself so no unexpected prices when i arrive...
Genuine Hotels.com guest review
2 night family trip Sep 26, 2014
lisa
US
5.0 / 5Outstanding
"Perfect hotel close to PNC Music Pavilion"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Would definitely choose this hotel again. The hotel staff were friendly, courteous, and helpful. My friend and I stayed for a concert and they helped us with transportation to and from the event. The hotel room was quiet, comfortable beds, fridge, and separate vanities from bathroom. The breakfast in the morning was probably the best part...big selection of breakfast foods. :)
Genuine Expedia guest review
Other trip Sep 2, 2014
kteadoll
US
3.0 / 5Good
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    -
I checked in at midnight and was told they only had one room left. I had my reservation for 3 or 4 days. I was told it was accessible. Large room but bathroom made me feel like I was staying in a hospital. I did not enjoy my stay because I didn't feel comfortable in that room. It also had a lot of traffic noise all night that sounded like an interstate.
Genuine Expedia guest review
Other trip Aug 15, 2014
Paula
US
5.0 / 5Outstanding
"Great for traveling with kids"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I had two 14 yr. old girls travelling with me to go to a Concert. They loved the hotel and all the food choices ALMOST as much as Warp Tour. We stayed 2 nights! Would absolutely stay there again! There wasn't anything we needed that wasn't readily available. Staff was very helpful and happy!
Genuine Hotels.com guest review
2 night trip Jul 27, 2014
Laura
US
5.0 / 5Outstanding
"Great hotel!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Hotel was perfect- suite perfect size for my 3 kids. Staff was incredibly accommodating. Plenty of restaurants within walking distance. Will choose this hotel again.
Genuine Hotels.com guest review
1 night trip Jul 30, 2014
Karen
US
4.0 / 5Excellent
"Nice hotel bathroom needed an update"
  • Cleanliness
    3.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    2.0
  • Neighborhood
    -
Hotel overall was in a great location. Near shopping and restaurants. Room was comfortable. It had a sitting area with desk and wet bar. Only issue:the bathroom had evidence of water damage with peeling wallpaper and the floor seemed dirty. The morning breakfast bar had everything you could want.
Genuine Expedia guest review
Other trip Aug 3, 2014
Jocelyn
US
4.0 / 5Excellent
"Perfect location for nearby shopping and dining"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Great accomodations
Genuine Hotels.com guest review
1 night trip Jul 26, 2014
Phillip Oglesby
US
3.0 / 5Good
"great location"
  • Cleanliness
    2.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    4.0
  • Neighborhood
    5.0
Bedding was not clean..had spots on sheets on both beds
Genuine Hotels.com guest review
2 night family trip Jul 27, 2014
jay
US
5.0 / 5Outstanding
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    5.0
Friendly staff, clean and affordable. Definitely would stay again
Genuine Hotels.com guest review
1 night trip Jul 23, 2014
Renee
US
3.0 / 5Good
"A little disappointed"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    4.0
We stayed in the king suite: I expected more. The carpet had a big burn spot in the shape of a iron. The furniture was worn, the bathroom had dirty grout next to the tub. It seemed that someone wiped the floor with a wet towel instead of actually cleaning it.
Genuine Hotels.com guest review
1 night trip Jul 17, 2014
Naomi
US
5.0 / 5Outstanding
"To Grandma's House"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel. Very clean, great staff, good location
Genuine Expedia guest review
Other trip Jul 24, 2014
VT Parent
US
3.0 / 5Good
"Great Get AWAY"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Over all this is a great hotel. close to area activities. Only thing that we wish we would have known ahead of time was the holding of hotel fees beside the charge of the room. we id not know that this was a condition. Because of this we had issues with the bank. Just would have been nice to know ahead of time.
Genuine Hotels.com guest review
1 night romance trip Jul 19, 2014
A Traveler
US
4.0 / 5Excellent
"Very good"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Close to everything, food, shopping, and the highway.
Genuine Expedia guest review
Other trip Jul 6, 2014
Robert
US
5.0 / 5Outstanding
"Great Stay"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
This hotel was great! Had a great location, great service and the beds were GREAT!! Planning a trip in October and hope we can get in at this hotel again!
Genuine Hotels.com guest review
1 night trip Jun 21, 2014
A Traveler
US
4.0 / 5Excellent
"Average Hotel"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
It was an average stay at an average hotel...nothing specific stands out.
Genuine Hotels.com guest review
1 night business trip Jun 20, 2014
creel
US
3.0 / 5Good
"Good hotel"
  • Cleanliness
    3.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    3.0
  • Neighborhood
    2.0
Hotel was okay. Staff was great. No problem getting extra towels and new blankets for sofabed, my son said the ones from the closet smelled funny. The room was clean, a little run down, big rips in sofa. Breakfast was good. A little concerned about the location when we pulled up and saw security guards out front, but everything was fine for the one night we were there.
Genuine Hotels.com guest review
1 night family trip Jun 20, 2014
A Traveler
US
5.0 / 5Outstanding
"Attend graduation"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
No complaints, everything was fine. The room was as described.
Genuine Expedia guest review
Other trip Jun 18, 2014
Kay
US
5.0 / 5Outstanding
"In town for a concert at the PNC pavilion"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Great hotel and comfortable. Nice location and nice employees. I would definitely stay here again and recommend friends to stay. :).........................................................……
Genuine Expedia guest review
Other trip Jun 5, 2014
jen
US
4.0 / 5Excellent
"Pleasant Surprise"
  • Cleanliness
    4.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
First time with SpringHill Suites and must say we were very impressed.. The desk worker's were extremely helpful as I needed to locate a pharmacy and they printed the direction's for me. Went as far as to inquire if I had any problem finding it.. The suite was spacious and had all the amenities you cold need. The only negative was no diagram for locating the Ice machine on our floor.. Breakfast was good with enough to choose from also... A Pleasant Surprise it was....
Genuine Expedia guest review
Other trip Jun 4, 2014
Jules
US
5.0 / 5Outstanding
"Great for race fans"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Nice motel. Spacious rooms, very clean. Central to all things racing! Visit the shops, the tracks, and the museums.
Genuine Expedia guest review
Other trip May 28, 2014
Nan
US
5.0 / 5Outstanding
"great time"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    4.0
We stayed at this location to go to the nascar car race and it was perfect.Ryan at the front desk provided us with a shuttle service we got there and back no problem great breakfast no complaints at all we will stay there again.
Genuine Hotels.com guest review
1 night trip May 25, 2014
cag
US
5.0 / 5Outstanding
"Race weekend"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Absolutely loved everything about this hotel, but especially the bed!!!
Genuine Expedia guest review
Other trip May 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Best hotel"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
I have no complaints. Everything was great and the price was just right. I stayed in the studio king size room. I loved the room n the location because it was so much to do during our stay.
Genuine Hotels.com guest review
2 night romance trip May 18, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Great hotel right near the raceway!
Genuine Hotels.com guest review
1 night trip Apr 24, 2014
A Traveler
US
5.0 / 5Outstanding
"Visited for 3 nights with the family"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    4.0
  • Condition
    5.0
  • Neighborhood
    -
Check and check out were excellent. Room was excellent. Refrigerator did not work and was promptly replaced. Microwave did not work and was promptly fixed. Pool was excellent for our 5 and 2 year olds, and the breakfast was solid. The front desk was great!! Our only minor complaint were the small and very soft pillows.
Genuine Expedia guest review
Other trip Apr 17, 2014
Mel
US
5.0 / 5Outstanding
"We'll be back!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Can't think of 1 negative thing to say! Clean room, Comfy bed, tv had plenty of channels and good reception. We will stay here again the next time were in the area!
Genuine Hotels.com guest review
2 night trip Mar 13, 2014
J.W.
US
5.0 / 5Outstanding
"Close to local shopping."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Would recommend this hotel to anyone.
Genuine Hotels.com guest review
1 night trip Mar 29, 2014
Lawanna C
US
4.0 / 5Excellent
"clean & cozy"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    5.0
This hotel was clean & cozy. The staff was very nice. It had all of the amenities I needed. Plenty of surrounding food & entertainment as well. The price was pretty low for this area. No complaints.
Genuine Hotels.com guest review
1 night trip with friends Mar 15, 2014
kim
US
5.0 / 5Outstanding
"I don't have one complaint. t"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
My experience here was great and I will not consider another hotel when I'm back in the area unless this Springhill is full.
Genuine Expedia guest review
Other trip Mar 17, 2014
A Traveler
US
5.0 / 5Outstanding
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
Cleanliness of room/hotel Quality of service **Awesome** Will stay there again.. Very friendly helpful staff!!
Genuine Hotels.com guest review
1 night trip Mar 8, 2014
Keisha Hil
US
3.0 / 5Good
"Family hotel - not worth over $100 per night."
  • Cleanliness
    3.0
  • Service
    3.0
  • Comfort
    4.0
  • Condition
    3.0
  • Neighborhood
    -
This hotel has gone down in recent years. Breakfast was lacking. Most guests are agreeable, but it is definitely a family or large group hotel.
Genuine Expedia guest review
Other trip Mar 10, 2014
A Traveler
US
4.0 / 5Excellent
"Good location"
  • Cleanliness
    5.0
  • Service
    4.0
  • Comfort
    3.0
  • Condition
    5.0
  • Neighborhood
    -
Overall everything great. Someone close to us was smoking in their room and the smell was very strong in our room. Front desk couldn't really do anything about it. Had trouble sleeping because of smell.
Genuine Expedia guest review
Other trip Feb 27, 2014
A Traveler
US
5.0 / 5Outstanding
"Very Pleasant"
  • Cleanliness
    4.0
  • Service
    3.0
  • Comfort
    5.0
  • Condition
    4.0
  • Neighborhood
    -
Located within minutes to Concord Mills, and dozens of restaurants! Bed is wonderful. Bathroom is the only thing I wasn't really impressed with.
Genuine Expedia guest review
Other trip Feb 24, 2014
A Traveler
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
The breakfast had good variety.
Genuine Hotels.com guest review
5 night trip Jan 27, 2014
Ashley
US
4.0 / 5Excellent
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    -
very friendly pleasant comfortable stay.
Genuine Expedia guest review
Other trip Jan 22, 2014
A Traveler
US
4.0 / 5Excellent
"GREAT PLACE AND LOCATION"
  • Cleanliness
    4.0
  • Service
    4.0
  • Comfort
    4.0
  • Condition
    4.0
  • Neighborhood
    4.0
VERY NICE HOTEL AND CONVEINENT, TONS OF STUFF TO DO AROUND THE HOTEL.
Genuine Hotels.com guest review
1 night family trip Jan 11, 2014
JENNIFER
US
5.0 / 5Outstanding
"Still great!"
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    5.0
We've stayed at this Springhill Suites on several occasions now, and we've been 100% satisfied each time. We especially enjoy the hot breakfast selections, including waffles, oatmeal, and scrambled eggs.
Genuine Hotels.com guest review
1 night trip Dec 31, 2013
A Traveler
US
3.0 / 5Good
"Basic rooms"
  • Cleanliness
    2.0
  • Service
    3.0
  • Comfort
    2.0
  • Condition
    2.0
  • Neighborhood
    -
The room was fine. It hasn't been updated like other Springhill Suites we've stayed in. Also, there was some trash inside the sofa bed so that wasn't cleaned out well. Breakfast was wonderful though.
Genuine Expedia guest review
Other trip Jan 3, 2014
jessica
US
5.0 / 5Outstanding
"Nice and clean."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Awesome experience.
Genuine Expedia guest review
Other trip Jan 2, 2014
logan
US
5.0 / 5Outstanding
"Nice and clean."
  • Cleanliness
    5.0
  • Service
    5.0
  • Comfort
    5.0
  • Condition
    5.0
  • Neighborhood
    -
Awesome experience.
Genuine Expedia guest review
Other trip Jan 2, 2014
logan
US
Reviews and ratings contained within this site are the subjective opinions of customers and suppliers; they do not represent or reflect Hotels.com’s position. Neither Hotels.com nor the parties involved in providing review content shall be held liable for any damages of any sort resulting from use of these reviews