"Needs more staff & better housekeeping & service"
My family lives in Longview & I've stayed @ this hotel several times. This was worst experience yet. Room hadn't been dusted or truly "cleaned" in what appeared to be months. At least 4 things broken when we arrived & poor girl at front desk said she was THE ONLY PERSON WORKING!! No maintenance, though was only 2:00pm Sat, no housekeeping, nothing. […] Same thing @ breakfast. Even the juice machines were broken but no alternatives offered. Doubt I'll be staying there again even though I'm in city @ least twice yearly on average for past 2 yrs. Read moreGenuine Hotels.com guest review
The room was very dirty. The bathroom and shower was really bad. I expect way more from a Wyndham branded hotel. I will never stay in this hotel again. It really is a dump!Genuine Hotels.com guest review
Everything was good . The breakfast was not as good as other places we have stayed.Genuine Hotels.com guest review
I thoroughly enjoyed this hotel. I plan on using it for my daughters weddingGenuine Expedia guest review
Slow Wi-Fi was my only complain.Genuine Hotels.com guest review
"It's the little things"
Toilet paper and facial tissues were a premium, there were no additionals present in the room. The A/C would not maintain adequate temperature without manual adjustments. the TV picture would blink about every minute. The lobby breakfast could use some additional heating elements. The room was very clean. The bed was very comfortable. Plenty of hot […] water, Towels in good shape. In room sofa had free cigarette burn accents. Hotel location was excellent for what we had going. Read moreGenuine Hotels.com guest review
Very good. Elevators needed some maintenance and the pillows were uncomfortable but otherwise a nice stay.Genuine Hotels.com guest review
"I will stay elsewhere next time"
First day no bath towels 2nd day no soap or shampoo never vacuumed the room during my stay Walls and lighting switches are dirty Makes me wonder if they change the sheets between customers This could be a very clean and comfortable hotel is they cleaned it up and hired good housekeepersGenuine Expedia guest review
"Good for All"
One BIG negative.........they did NOT have the room available when we arrived. Had to wait. Some kind of mix up on booking, but since it was already paid for they had to find us a room. Irritating!Genuine Expedia guest review
This is the first time in ages I could here my "neighbors" through the wall, tv on one side and coughing on the other. It was clean however I probably would not say there againGenuine Hotels.com guest review
We have stayed there many times on our journey to Houston from Tennessee and find it is worth the 25 mile drive to stay there rather than Marshall, Texas. The staff members are friendly, the hotel is well kept, there is an indoor pool, and there is a complimentary breakfast. Also, there are wonderful restaurant within walking distance.Genuine Expedia guest review
"Good hotel some rooms smell bad"
Pool is nice. Hotel in general is nice. Some of the room smell old like fungus.Genuine Hotels.com guest review
"Close to lots of shopping"
Amenities of the hotel; this was our third stay at this hotel.Genuine Hotels.com guest review
The entrance to the hotel was somewhat confusing. I am not sure we ever found the true entrance; we always seemed to be winding through the parking lots of two other hotels.Genuine Hotels.com guest review
WE WERE THERE TO SEE THE BALLOON RACE BUT YOUR FRONT DESK DID NOT HAVE ANY INFORMATION ABOUT THE RACE AND DID NOT KNOW WHERE WE COULD BUY TICKETS. I WOULD SUGGEST YOUR PEOPLE AT THE FRONT SHOULD KNOW ABOUT CURRENT EVENTS IN LONGVIEW.Genuine Hotels.com guest review
Very happy about stay. Got to visit with family who recommended the hotel. We will use it again next time we go to TX.Genuine Hotels.com guest review
I reserved my room during a sale on hotels.com, so I'm not sure what the regular rate is or if I'd have stayed at full price, but I think it was a great deal at the sale price for the quality of the hotel.Genuine Hotels.com guest review
The breakfast was excellent. One of the best I have ever had at a hotel. Room was very clean and comfortable. I was very pleased with my stay.Genuine Expedia guest review
Overall, our stay was good. The breadfasts were really good. The staff were first rate. Thanks.Genuine Hotels.com guest review
"Staff made the difference"
I found that the staff at the Wingate truly cared about the comfort of the guests. The front desk man, even though obviously swamped with work, bent over backwards to take care of my request. I think there usually were 2 people supposed to be working the desk at that time, but for some reason one of them was out, and I was really impressed with the […] way the one guy took care of everything. Also, the housekeeping staff were very courteous, and when I didn't need my room cleaned, and just asked for some more of the stuff I had run out of(coffee pods, shampoo, soap,etc.), they gladly gave me enough to last to the next day. And the Indoor pool and hot tub appear to be maintained meticulously by the engineering staff-I met one of them and was impressed by his knowledge of multi-use pool maintenance. And the indoor pool is the main reason I stay here with my children. Read moreGenuine Hotels.com guest review
Really close to tons of restaurants. Very convenient place to stayGenuine Hotels.com guest review
"Cont. Ed Class"
04/23/15 Fred R Savannah, New York
We really enjoyed our 3 day 2 night stay and already booked another vac. Stay with your hotel in another city in September. Great service. Thanks
04/20/15 Connie P Longview, Texas
I just wish that your rewards center stayed open 24/7. Other than that, my stay was wonderful. The front desk person was the highlight of my stay! She was so polite and extra helpful to me! Just really professional and went over and beyond what she had to do for me. Please put the stay towards my rewards count for me if it has not already happened. Thanks! Connie
04/06/15 crystal m New Orleans, Louisiana
I visted this hotel Easter weekend for a church trip and it was nice. The hotel was clean, spacious and nice comfortable beds. The hotel has a microwave and a refrigerator. The area is nice and has a lot stores and restaurants. The staff was ok. The hotel ran out of towels on Saturday and the staff didn't seem concern I understand that was a busy weekend some concern would have been nice. There is free breakfast a lot to chose from.
"Very pleasant stay"
04/02/15 Malavika M
Two of us stayed there on a week long business trip at $72/night in the king bed room in the 4th floor towards the rear. The front desk was efficient and polite. They have free breakfast from 6 to 9am everyday, the serving staff was helpful and made extra food for us when they ran out. They have happy hour from 6pm to 7pm and they serve light beer and wine in the lobby. They also had free toothbrushes at the front desk when I asked, but no toothpaste. The cleaning staff was polite and helpful when I asked for extra shampoo and laundry bags. They clean the bathroom amd empty dustbins everyday. They have sufficient parking and a panera bread and chipotle right in front. They had a printout receipt ready for me when I checked out. They had a small fitness centre and swimming pool which I didn't have time to use. Overall a very pleasant stay and would definitely recommend it to anybody else looking for a place to stay.
"Not a good stay."
03/31/15 Tabitha C Wichita Falls
We travel alot with my son's select baseball. We stay in many hotels and this by far was our worst experience ever. We checked in friday for a 2 night stay. Got a call from the hotel saying I left my stuff there and I said yes because I'm staying another night. I know they moved my stuff because it was all in different spots. I pay very close attention to that kinda of stuff. I also had 3 baseball families that had called and made reservations and had confirmation numbers, but when they went to check in they did not have any reservations or rooms for them. Needless to say never staying at a Wyndham again!
03/27/15 Paul C Alvarado
Once again the hotel staff was polite and professional during this stay. The facilities are well kept and clean. Great value and great amenities. I'll definitely be returning in the future.
03/25/15 Pam L Henderson, Texas
When I have stayed in this hotel in the past, it has been a pleasure. This trip was not as smooth as in the past. At check in, the 2 rooms I had reserved were under my name, as I would be paying for them. As my guests arrived several hours later, the room they were in was not paid for apparently. A mishap at my check in, that I had a paid receipt for both rooms. The rooms themselves must be undergoing some renovation to have the holes in the walls and the stained carpet that you could see. I was embarrassed that I had made these plans for work colleges when a year ago this hotel was so nice. Not at all worth what I paid for when I could have stayed at the brand new La Quinta down the street.
"A good overnight stay!"
03/22/15 Rodney W Mesquite, Texas
We stayed here in March 2015 during spring break - we've stayed here several times and it is always a pleasant experience. The hotel is close to many restaurants and shopping. The room was clean with a new bed and furniture. The swimming pool and hot tub was nice and they have towels at the pool. The breakfast was good and the biscuits were good too. The internet is ok but a little slow. We did have a little problem but the young lady at the front desk was very helpful - the newly updated room we had at first had a small leak from the adjoining roof but she immediately moved us to another room. We will stay here again.
03/18/15 Hamilton R l
Good clean rooms had jus the right space for me n my family.although i had to sleep on the sofa bed it was rough.theo top part was broken, so that the mattress kept falling through.never the less, jus get two beds.absolutely no snacks in vending machine.your choices were(two different types of chips and starburst.) Glad whatabuger was 24hours.good customer service.nice clean pool n pool area.
We were very impressed with our stay at your Hotel. We are also thankful for The Place International Church for setting us up at your beautiful place. We will be back for future visits and we will be glad to stay with you again. Thank you
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